4. Business Process Davenport & Short’s definition ” a set of logically related tasks performed to achieve a defined business outcome . A structured, measured set of activities designed to produce a specified output for a particular customer or market. It implies a strong emphasis on how work is done within an organization” - Davenport & Short, 1990
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21. BPR – Challenging current practices BPR: Challenge current practices + = + = Analyse process. Fix if broken Automate process Outdated processes reinforced - no radical improvement Understand current situation and future vision of the enterprise Invent new ways of working & design new process. Use IT to enable change Conventional: Automate existing process Clearly defined processes integrated to meet customer needs and add value