6. Communication Styles Sociability Dominance Supportive Directive Reflective Emotive Consensus builder Persuasive Low key Informal Interpersonal interactions Talk without engaging brain Center of attention Full of energy Talk fast & with hands Never met a stranger Thinker Well thought-out answers Orderly / More formal Like agendas Need time to process info No nonsense Just the facts Get to the point Appears not to have fun Clear separation of work / play
7. Style Flexing Sociability Dominance Supportive Directive Reflective Emotive Allow time for socializing Show interest in their ideas Stay general – not detailed Build social relationship Be specific and brief Use time efficiently Be logical Disagree with facts, not person Be well-organized Be direct Get down to business quickly Be accurate & realistic Identify areas of common interest Listen and respond to needs Be non-threatening Don’t be pushy A deliberate attempt to change or alter your style to meet the needs of another person.
8. Believability 7% What you say (Verbal) 38% How you say it (Vocal) 55% How you look when you say it (Visual) Kennedy vs. Nixon debates Who won on radio? Who won on TV? How does the “Simon Says” game work?