Communicate Effectively

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Communicate Effectively

  1. 1. Communication: A Bridge to the World Jana Axline
  2. 2. <ul><li>The way we communicate with others and with ourselves ultimately determines the quality of our lives. </li></ul><ul><li>- Anthony Robbins </li></ul>
  3. 3. An Introduction to Communication <ul><li>com-mu-ni-ca-tion: noun </li></ul><ul><li>a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior </li></ul>
  4. 4. Components of Communication <ul><li>Content </li></ul><ul><li>Source / Sender / Encoder </li></ul><ul><li>Channel </li></ul><ul><li>Destination / Receiver / Decoder </li></ul>
  5. 5. Communication Process Model Source Encoding Decoding Channel Receiver Message Message Message Message Feedback
  6. 6. You’re Going the Wrong Way
  7. 7. Communication Process Model Source Encoding Decoding Channel Receiver
  8. 8. Not Everyone is Like Me <ul><ul><li>To effectively communicate, we must realize that we are all different in the way we perceive the world and use that understanding as a guide to our communications with others. </li></ul></ul><ul><ul><ul><li>- Anthony Robbins </li></ul></ul></ul>
  9. 9. Not Everyone is Like Me
  10. 10. DISC Personality Quiz
  11. 11. “ D” Personality <ul><li>Task Oriented </li></ul><ul><li>Results Driven </li></ul><ul><li>Self-Motivator </li></ul><ul><li>Fast Decision Maker </li></ul><ul><li>Starter (activities, projects) </li></ul><ul><li>Disciplined </li></ul><ul><li>Controlling </li></ul><ul><li>Organized </li></ul>
  12. 12. “ D” Personality <ul><li>Tips </li></ul><ul><li>Ask others their opinions </li></ul><ul><li>Share the why’s </li></ul><ul><li>Take time to get to know others </li></ul><ul><li>Strengths </li></ul><ul><li>Self-Motivated </li></ul><ul><li>Driven </li></ul><ul><li>Likes challenges </li></ul><ul><li>In charge </li></ul><ul><li>Results oriented </li></ul><ul><li>Desires </li></ul><ul><li>Independence </li></ul><ul><li>To be in charge </li></ul><ul><li>Challenges </li></ul><ul><li>Having authority to accomplish tasks </li></ul><ul><li>Career advancement </li></ul><ul><li>Others’ Perceptions </li></ul><ul><li>Blunt </li></ul><ul><li>Insensitive </li></ul><ul><li>Has to have own way </li></ul><ul><li>Poor listening skills </li></ul>
  13. 13. “ I” Personality <ul><li>Enthusiastic </li></ul><ul><li>Creative </li></ul><ul><li>Motivating </li></ul><ul><li>Initiates Relationships </li></ul><ul><li>Likes to meet new people </li></ul><ul><li>Doesn’t follow the rules </li></ul><ul><li>Competitive spirit </li></ul><ul><li>Dislikes details </li></ul>
  14. 14. “ I” Personality <ul><li>Tips </li></ul><ul><li>Ask questions </li></ul><ul><li>Consider </li></ul><ul><li>Share your vision </li></ul><ul><li>Discriminate how much information you share </li></ul><ul><li>Strengths </li></ul><ul><li>Persuasive </li></ul><ul><li>Good communicator </li></ul><ul><li>Social </li></ul><ul><li>Inspirational </li></ul><ul><li>Makes others feel valued </li></ul><ul><li>Desires </li></ul><ul><li>Likes the spotlight </li></ul><ul><li>Public Recognition </li></ul><ul><li>To be around people </li></ul><ul><li>Able to be creative </li></ul><ul><li>Learning new things </li></ul><ul><li>Others’ Perceptions </li></ul><ul><li>Scattered </li></ul><ul><li>Chatty </li></ul><ul><li>Superficial </li></ul><ul><li>Gives too much information </li></ul>
  15. 15. “ S” Personality <ul><li>Loyal </li></ul><ul><li>Dedicated/Committed </li></ul><ul><li>Good listener </li></ul><ul><li>Team Player </li></ul><ul><li>Dependable </li></ul><ul><li>Patient </li></ul><ul><li>Avoids Conflict </li></ul><ul><li>Hard-worker </li></ul>
  16. 16. “ S” Personality <ul><li>Tips </li></ul><ul><li>Don’t take criticism personally </li></ul><ul><li>Be more flexible </li></ul><ul><li>Learn how to disclose appropriate information </li></ul><ul><li>Strengths </li></ul><ul><li>Loyal </li></ul><ul><li>Sincere </li></ul><ul><li>Insightful </li></ul><ul><li>Patient </li></ul><ul><li>Team player </li></ul><ul><li>Desires </li></ul><ul><li>Cooperation </li></ul><ul><li>Stable environment </li></ul><ul><li>Strong relationships </li></ul><ul><li>To feel needed </li></ul><ul><li>Recognition </li></ul><ul><li>Others’ Perceptions </li></ul><ul><li>Quiet </li></ul><ul><li>Moody </li></ul><ul><li>Very Private </li></ul><ul><li>Fear of change </li></ul>
  17. 17. “ C” Personality <ul><li>Accuracy and Quality </li></ul><ul><li>Conscientious </li></ul><ul><li>Critical thinker/tests results </li></ul><ul><li>Defines and clarifies </li></ul><ul><li>Detail oriented </li></ul><ul><li>Perfectionist </li></ul><ul><li>Prefers to work alone </li></ul>
  18. 18. “ C” Personality <ul><li>Tips </li></ul><ul><li>Learn to settle when something is good enough </li></ul><ul><li>You don’t have to know everything before sharing your input </li></ul><ul><li>Strengths </li></ul><ul><li>Fact-oriented </li></ul><ul><li>Realist </li></ul><ul><li>Logical </li></ul><ul><li>Objective </li></ul><ul><li>Organized/Systematic </li></ul><ul><li>Desires </li></ul><ul><li>Accuracy </li></ul><ul><li>To be right </li></ul><ul><li>Structure </li></ul><ul><li>Organization </li></ul><ul><li>Preparation time </li></ul><ul><li>Others’ Perceptions </li></ul><ul><li>Anal </li></ul><ul><li>Risk Adverse </li></ul><ul><li>Cold </li></ul><ul><li>Slow to make decisions </li></ul>
  19. 19. Personality Pairs <ul><li>Potential Conflicts </li></ul><ul><li>“ C” - “I” </li></ul><ul><li>“ D” - “S” </li></ul><ul><li>“ I” - “D” </li></ul><ul><li>Good Pairs </li></ul><ul><li>“ D” - “C” </li></ul><ul><li>“ C” - “S” </li></ul><ul><li>“ S” - “I” </li></ul><ul><li>Causes of Conflict: </li></ul><ul><li>Spatial Focus (i.e. C’s are more historically focused and I’s are future focused) </li></ul><ul><li>Level of comfort with ambiguity: </li></ul><ul><li>Tolerant: S’s and I’s </li></ul><ul><li>Intolerant: D’s and C’s </li></ul>
  20. 20. Build Rapport <ul><li>You can make more friends in two months by becoming really interested in other people than you can in two years by trying to get other people interested in you. </li></ul><ul><ul><ul><li>
 - Dale Carnegie </li></ul></ul></ul>
  21. 21. Valuing/Devaluing Activity
  22. 22. Build Rapport <ul><li>Gain commitment not compliance </li></ul><ul><li>People are more forgiving </li></ul><ul><li>Opens the door for problem-solving and identifying the root cause </li></ul><ul><li>Fosters a creative environment </li></ul><ul><li>Enables communication </li></ul>
  23. 23. Active Listening <ul><li>Most conversations are simply monologues delivered in the presence of a witness. </li></ul><ul><ul><ul><li>
 - Margaret Miller </li></ul></ul></ul>
  24. 24. Active Listening <ul><li>Make Eye Contact </li></ul><ul><li>Affirm verbally and physically </li></ul><ul><li>Avoid distracting actions </li></ul><ul><li>Ask clarifying questions </li></ul><ul><li>Paraphrase </li></ul><ul><li>Don’t Interrupt </li></ul><ul><li>Don’t over-talk </li></ul><ul><li>Read between the lines </li></ul><ul><ul><li>The most important thing in communication is to hear what isn't being said. </li></ul></ul><ul><ul><ul><li>
 - Peter F. Drucker </li></ul></ul></ul>
  25. 25. Active Listening Exercise
  26. 26. Active Listening <ul><li>We have two ears and one mouth so that we can listen twice as much as we speak. </li></ul><ul><ul><ul><li>- Epictetus </li></ul></ul></ul>
  27. 27. Giving and Receiving Feedback <ul><li>Right place at the right time </li></ul><ul><li>No “feedback sandwiches” </li></ul><ul><li>No “buts” </li></ul><ul><li>Be open to being wrong </li></ul><ul><li>Use “I” statements </li></ul><ul><li>Focus on the behavior not the person </li></ul><ul><li>Don’t use absolutes </li></ul><ul><li>Be willing to receive feedback </li></ul>
  28. 28. Feedback Exercise
  29. 29. <ul><li>Communication works for those who work at it. </li></ul><ul><ul><ul><li>- John Powell </li></ul></ul></ul>
  30. 30. Conclusion <ul><li>Understand how to talk to people with different communication styles </li></ul><ul><li>Build rapport </li></ul><ul><li>Active listening </li></ul><ul><li>Giving/Receiving Feedback </li></ul>

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