Wholesale - How and when a seller receives the payment

1. Payment lifecycle
In this module, we will discuss:-
1. When is the payment transferred?
2. How can you check your payments?
3. Why have you not received your payment yet?
4. How can you change bank details via the seller panel?
5. Why have you received a different payment from the expected payout?

2. When is the payment transferred?
Once your product is delivered to the customer, your payment will be processed.
Order received Order processed Order delivered
Payment initiated

3. Example of a payment transfer
• The payment is transferred everyday (except for bank holidays) and is processed during banking hours only
• The payment will be released the day after the date of the delivery of the product
For example –
• Product delivered - 16th (Tuesday)
• Payment released - 17th (Wednesday)

4. Tracking your payments

5. How can you check your payments?
You can check your payments in these two ways -
The payout reports will be downloaded in a zip file and will consist of
the following reports:
• Payment Transactions report
• Order level detail report
• Damage product adjustment report (Inventory in FC)
The order-wise details for a specific date frame of expected payouts
can be viewed in the following formats:
• Payout and other charges report of all the orders
Settlements Reports Order-wise Reports

6. Overview of the settlement-wise payout report
If you want to check your payment details according to the payment date, follow these steps -
Go to the Payments tab and click on the
Payouts tab
Click on the Settlements tab

7. Overview of the settlement-wise payout report
Date filter- you can use this filter to select the date
range as per your requirement
Select the date range for which you want to check the payment
details and click on the Apply button.
You can select a maximum of 31 days

8. Overview of the settlement-wise payout report
Select filter- you can use this filter to select the
respective option
Click on Select Channel
To filter your payments details according to your business channel type (such as wholesale, O2O, etc.), follow these steps -

9. Overview of the settlement-wise payout report
Select Channel Type Select Wholesale (B2B) from the dropdown and click on the search
icon
4a

10. Overview of the settlement-wise payout report
Total amount settled - Click here to view the total amount settled/payout received from Paytm Mall
Amount in Process - Here, you can check the amount which is under process and will be
credited/debited accordingly in your account within the upcoming days
CMS1455XXXXX

11. Overview of the settlement-wise payout report
CMS1455XXXXX 914322XXXXXXTEST
Payment Date Amount Settled UTR number Orders Bank Details
The date on
which the payout
was initiated
Total amount
released
The number generated
once the amount is
credited to your bank
Revenue-based – The count of orders against which the
payout is made upon their delivery
Adjustment-based – The count of orders due to which
adjustments were made to the payout (e.g.
Logistics/commissions, RTO/DTO, etc.)
Bank/account
to which
amount was
credited

12. Overview of the settlement-wise payout report
Expand the attributes to see the details
914322XXXXXXTEST
This is how your payout has been calculated
Note – In case of any issue regrading Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline will not be entertained and the commission charged will be deemed to
be final and accepted.

13. Section name Details
Amount paid by/
reversed to the
customer
The total amount paid by a customer
(for an order) or reversed to him (on
account of return)
Commissions
Amount deducted as commissions
(exclusive of taxes):
- Marketplace commission
- Payment Gateway Fees
Logistic charges
Total logistic charges (exclusive of
taxes) levied :
- Forward logistics charges
- Reverse logistics charges
Taxes
Total taxes levied on every payout
component
Additional Charge
Gives you the details of penalties levied
:
- SLA breach penalty
- Merchant cancellation penalty
- Other penalties, etc.
Overview of the settlement-wise payout report
Note – In case of any issue regrading Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline will not be entertained and the commission charged will be deemed to
be final and accepted.

14. Section name Details
Bulk Payment
Any amount debited in bulk (e.g. FC
charges, etc.)
Adjustments
Adjustment made to the settlement,
this can be related to any adjustment
made to:
- Logistics charges,
- PSA claims
- Waving off the penalties, etc.
Others
Any other charge deducted (Closing fee,
etc.)
Net Settlement
Final amount credited to your bank
account
Overview of the settlement-wise payout report
Note – In case of any issue regrading Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline will not be entertained and the commission charged will be deemed to
be final and accepted.

15. Overview of the settlement-wise payout report
To check the order level payout details click on respective link
See Order level details – List of orders which are delivered to the customer and the payout made to you for the same
See Adjustment Level Details – List of orders for which the adjustment made to the payout (e.g. Logistics/commissions, RTO/DTO, etc.)
CMS1455XXXXX 914322XXXXXXTEST

16. Click on the icon to download the payout report for
the selected date
If you want to download the individual settlement-wise payment details in the excel format, follow these steps -
Click on the icon to download the payout report
Two files will be downloaded in the zip format:
a. Merchant payout report
b. Order summary report
Note – If your order belongs to multiple channels, the payment details of the same order will reflect in all its respective channel’s payout report.
In case you create a consolidated report, ensure that you remove the duplicate orders (i.e. the same item number appearing under multiple channels)
Overview of the settlement-wise payout report

17. Overview of the settlement-wise payout report
Click on Download payment details to download the payout of
the selected date filter
If you want to download payment details from a selected date range in the excel format, follow these steps-
Click on the icon to download the payout report
Two files will be downloaded in the zip format:
a. Merchant payout report
b. Order summary report
Note – If your order belongs to multiple channels, the payment details of the same order will reflect in all its respective channel’s payout report.
In case you create a consolidated report, ensure that you remove the duplicate orders (i.e. the same item number appearing under multiple channels)

18. Overview of the order-wise payout report
Click on Orderwise Payouts
If you want to check your payment details according to the orders, follow these steps -
Select the required date range

19. Overview of the order-wise payout report
Select the Order ID from the dropdown

20. Overview of the order-wise payout report
Enter the Order ID and click on search icon

21. Overview of the order-wise payout report
If the order contains multiple items, partially cancelled item or partially return item, here the result will show all the item ids
You can check the order details in Orders Tab by searching the Order Id

22. Overview of the order-wise payout report
Check the status of the payout

23. Overview of the order-wise payout report
Click on More Details to view the deductions made in the payout

24. Overview of the order-wise payout report
Here you can check the UTR number and the breakup of payout
Note - In case of any issue regrading Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline will not be entertained and the
commission charged will be deemed to be final and accepted
- In case of any issue with Logistic Charges or Product Weight, a request to be raised for assistance within 3 months of the Order date. Any query/dispute raised after this timeline will not be
entertained and courier fee charged will be deemed to be final

25. Overview of the order-wise payout report
Sample of payout visible on seller panel -
This is the selling price of your product
Note – This example is only for illustrative purposes

26. Overview of the order-wise payout report
Sample of payout visible on seller panel -
On the seller panel, the commission will be broken-
down into three components:
Marketplace Commission, Payment Gateway Fees,
and Marketplace Logistics Charges
The overall sum of all three components will be equal
to the commission -
Commission = Marketplace Commission + Payment
Gateway Fees + Marketplace Logistics Charges
Note – This example is only for illustrative purposes

27. Overview of the order-wise payout report
Sample of payout visible on seller panel -
In some cases, the Marketplace Commission will be
shown as having a +ve value. However, the total sum
of Marketplace Commission, PG Fee, and
Marketplace Logistics Charges will be equal to the
actual commission value
Note – This example is only for illustrative purposes

28. Overview of the order-wise payout report
Sample of payout visible on seller panel -
TCS (1%) charged on the base price of the product
GST (18%) is charged on the commission
(Marketplace commission + Payment Gateway Fee +
Marketplace Logistics Charges)
Note – This example is only for illustrative purposes

29. Overview of the order-wise payout report
Sample of payout visible on seller panel -
Settled value is the amount which is credited to your
account upon successful delivery of the product
Note – This example is only for illustrative purposes

30. Overview of the order-wise payout report
If you want to download the order-wise payment details in a selected date range in the excel format, follow these steps -
Click on Download Order Details (New Format) Click on the download icon to download the order-wise
payout report

31. Downloading sales report

32. What is a sales report?
This is a new report created specifically for you so that all the details pertaining to an order within a selected time period are available
to you in a single file.
This helps you to :
Download all order details
in a single excel file
Download sales report for a
selected time period
(maximum of 31 days)
Easy management of
your sales
Check status of all your orders
in a single file

33. How to download the sales report?
Click on the Payments tab Click on Payouts
To download the sales report, follow these steps -

34. How to download the sales report?
Click on Orderwise Payouts

35. How to download the sales report?
Click here to select the date range for which
you want to download the sales report
Select the date range and then click on the Apply
button. Maximum limit – 31 days

36. How to download the sales report?
Click on Download Sales Report Click on the Download icon, sales report will be
downloaded in your system

37. How to download the sales report?
This is a sample sales report -

38. Why have you not received the payment yet?
• Payment against the payout will reflect in your account after the day after the date of the delivery of the product
• However, there may be occasions when there is a delay in the receipt of the payment
Bank Holiday
• Bank holidays can lead to delayed payments
• Payment will be credited to your account on the next business day
Account Detail Change
• If there has been a recent change in your bank details, there may be a delay in your
payment.
• You can update it via the Seller Panel.

39. How can you change your bank details via the seller panel?
Click on the Seller Support tab Click on My Account

40. How can you change your bank details via the seller panel?
Click on Manage your Account Click on Modify Bank Details of Merchant ID

41. How can you change your bank details via the seller panel?
Fill in all the required details

42. How can you change your bank details via the seller panel?
Attach an image of a cancelled cheque for
document proof
Click on Submit Ticket
Please note your ticket number for future references

43. How to check the ticket history?
Click on Check Ticket history

44. How to check the ticket history?
Enter the Ticket ID and click on the search icon Here, you can check the status of the ticket

45. How to check the ticket history?
Click on the Ticket number to check more details

46. Why have you received a payment different from the expected
payout?
A number of factors can lead to a payment different from the expected payout:
High returns -
If the customer returns the product against which you’ve already received the payment, then the
refund will be deducted from your next payout
High Logistics -
Wrong packaging can lead to higher than expected logistic charges.
Click here to see the packaging guidelines
Possible penalties -
Sometimes, you may have to pay several penalties which could result in a different payout

47. Thankseveryone!
For any query, please raise a ticket using the Support tab on your seller panel.