How and when a seller receives the payment - Wholesale

1. Payment lifecycle
In this module, we will discuss:
1. When is the payment transferred?
2. How can you check your payments?
3. Why have you not received your payment yet?
4. How can you change bank details via the seller panel?
5. Why have you received a different payment from the expected payout?

2. When is the payment transferred ?
Once your product is delivered to the customer, your payment will be processed
Payment initiated
Order received Order processed Order delivered

3. Example of payment transfer
• The payment is transferred everyday except bank holidays and is processed
during banking hours only
• The payment will be released the day after the date of the delivery of the product
For example –
1. Product delivered - 16th (Tuesday)
2. Payment released - 17th (Wednesday)

4. Track your payments

5. How can you check your payments?
You can check your payments in these two ways -
Settlements Reports
Order-wise details for specific date frames
of expected payouts can be viewed in the
following formats:
• Multiple orders detail report of expected
payout
• Expected payout of a specific order
Payout reports will be downloaded in a zip
file and will consist of the following
reports:
• Payment Transactions report
• Order level detail report
• Packaging adjustments report
• Damage product adjustment report
(Inventory in FC)
Order-wise Reports

6. Overview of the settlement-wise payout report
If you want to check your payment details according to the payment date, then follow these steps -
Click on the Payments tab1
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Click on Payout
Click on the Settlements tab
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7. Overview of the settlement-wise payout report
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4c
Date filter- you can use this filter to select the date range as per your requirement
Select the date range for which you want to check the payment details. You can select a maximum of 31 days
Click on Apply
4b
4c
4a

8. Overview of the settlement-wise payout report
Click here to view the total amount settled/payout received from Paytm Mall5
Here, you can view the date-wise payments
The payments that have been settled against a number of orders – Revenue-based & Adjustment-based
Click on Show Details to view the detailed payment transaction
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9. Overview of the settlement-wise payout report
View your UTR and date of
payment
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View all your deductions in
the payout
View your new order level
details & adjustment level
details
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10. Overview of the settlement-wise payout report
Click on the icon to download
the payout report for the
selected date
Click on the icon to download
the payout report
a) Two files will be downloaded
in the zip format:
• Merchant payout report
• Order summary report
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If you want to download the individual settlement-wise payment details in the excel format, then follow
these steps -
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11. Overview of the settlement-wise payout report
Click on Download payment
details to download the payout
of the selected date filter
Click on the icon to download
the payout report
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If you want to download payments details from a selected date range in the excel format, then
follow these steps-
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12. Overview of the settlement-wise payout report
Here, you can check the amount which is under process and will be credited/debited accordingly in your
account within the upcoming days
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13. Overview of the order-wise payout report
If you want to check your payment details according to the orders, then follow these steps -
Click on Orderwise Payouts1
2 Select the required date frame
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2

14. Overview of the order-wise payout report
Click on Search and you can
apply the item status filter to
view the order status
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15. Overview of the order-wise payout report
Check the status of the
payout
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5 Click on More Details to view
the deduction made in the
payout
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5

16. Overview of the order-wise payout report
If you have any issue regarding the payment, you can raise a payment query
View the UTR (if paid)
View the deduction made in
the payout
5b
If you have any query or issue
related to the payment, then
click on the Payment queries
tab
5c
5a
5a
5b
5c

17. Overview of the order-wise payout report
Select the issue related to
Payments from the drop-down
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18. Overview of the order-wise payout report
You can check the common
FAQs here
Enter the description of the
issue
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6b
Click on the checkbox only if
you want a call back from us
6c
6d Click on Submit Ticket
6a
6b
6c
6d

19. Download Order wise payout
report

20. How to download the Order-wise payout report?
Click on Payments
Click on Payouts
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To download the order wise payout report, follow these steps-

21. How to download the Order-wise payout report?
Click on Orderwise Payouts3
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22. How to download the Order-wise payout report?
Select the date range
Here you can select a
maximum of 31 days
Click here to download the
report
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23. An Order-wise payout report will be
shared to your registered email ID
6 7 Also, an Order-wise payout report will be
downloaded in the File center
Click here to download it in your system
How to download the Order-wise payout report?
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Note – To understand the orderwise payout report, click here.

24. Download sales report

25. What is a sales report?
This report is a new report specifically created for you so that all the details pertaining to an order within a
selected time period are available to you in a single file.
This helps you to :
Download all order details
in a single excel file
Download sales report for a
selected time period
(maximum of 31 days)
Check status of all your orders
in a single file
Easy management of
your sales

26. How to download the sales report?
To download the sales report, follow these steps -
Click on Payments1
1
2
Click on Payouts2

27. How to download the sales report?
3
Click on Orderwise Payouts3

28. How to download the sales report?
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5a
5b
Click here to select the date range for which you want to download the sales report4
Select the date range and click on the Apply button. Maximum limit – 31 days5

29. How to download the sales report?
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Click on Download Sales Report6
Click on the Download icon, sales report will be downloaded in your system7

30. How to download the sales report?
This is a sample sales report -
Note – To understand the sales report, click here.

31. Why have you not received the payment yet?
• Payment against the payout will reflect in your account after the day after the date of the delivery of the
product
• However, there may be occasions when there is a delay in the receipt of the payment
Bank Holiday
• Bank holidays can lead to delayed payments
• Payment will be credited to your account on the next business
day
Account Detail Change
• If there has been a recent change in your bank details, there may be a
delay in your payment.
• You can update it via the Seller Panel.

32. How can you change your bank details via the seller
panel?
Click on the Support
Tab
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33. Click on My Account2
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How can you change your bank details via the seller
panel?

34. Click on Manage your
account tab
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Click on “Modify Bank
Details” and get your Bank
details changed.
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How can you change your bank details via the seller
panel?

35. Fill all the required details
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Attach an image of cancelled
cheque for document proof
7 Click on Submit Ticket
Please record your ticket
number for the reference
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How can you change your bank details via the seller
panel?

36. Click on Check Ticket History
to know the status of your
ticket
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How can you change your bank details via the seller
panel?

37. A number of factors can lead to a different payment from the expected payout:
High returns -
If the customer returns the product against which you’ve already received the
payment, then the refund will be deducted from your next payout
High Logistics -
Wrong packaging can lead to higher than expected logistic charges.
Click here to see the packaging guidelines
Possible penalties -
Sometimes, you may have to pay several penalties which could result in a different payout
Why have you received a different payment from the
expected payout?

38. Thanks everyone!
For any query, please raise a ticket using Seller Helpdesk tab on your
seller panel.