3. Key Factors in Good Marketing
Communication
3
Sellers Need to
Know What
Audiences
They Wish to Reach
and Response
Desired.
Sellers Must be Good
at Encoding
Messages
That Target Audience
Can Decode.
Sellers Must Develop
Feedback Channels
to
Assess Audience’s
Response to
Messages.
Sellers Must Send
Messages Through
Media that Reach
Target Audiences
4. Steps in Developing
Marketing Communication Program
4
1. Identifying the Target Audience
2. Determining the Response Sought
3. Designing a Message
4. Choosing Media
5. Selecting the Message Source
6. Collecting Feedback
5. Steps in Developing Effective Marketing Communication
5Step 6. Collecting Feedback
Step 5. Selecting the Message Source
Step 4. Choosing Media
Designing a Message
Attention Interest Desire Action
Step 2. Determining the Communication Objectives
Buyer Readiness Stages
Awareness Knowledge Liking Preference Conviction Purchase
Step 1. Identifying the Target Audience