1. N E I L A O K B I
A BU DHA BI, U. A . E
MOBILE + 9 7 15 0 1 3 0 2 8 0 7
E -MA IL N E ILA OKBI @ HOTMA IL. C OM
EDUCATION & TECHNICAL TRAININGS
 Customer Relation courses, Tunis, Tunisia.
 Secretarial Courses, Tunis, May 2006.
 Concentration in Marketing & International Business Management.
 Nurse College of Nursing, 3 years (2004 – 2007)
WORK EXPERIENCE
February 2013 to Current – Maridos Restaurant , Berlin, Germany
Assistant Manager
Duties:
 Assisting with the day to day running of the restaurant.
 Deputizing in the absence of the General Restaurant Manager.
 Supervising a team of eight people.
 Advising senior managers on staffing needs and personnel issues.
 Cultivating a positive working environment for all staff to work in.
 Keeping accurate statistical information and records.
 Organize work schedules, rotes and shifts, also appointing contract staff
when needed.
 Making sure that all employees reach their full potential through constant
evaluation, coaching and training.
 Meeting with individual from the local licensing authorities and regulatory
bodies.
 Ensuring that all equipment is used correctly maintained and cleaned
properly.
 Making sure the restaurant looks good and is ready for the day’s trading.
 Receiving and checking the quality of goods from suppliers.
 Performing clerical and administrative duties to support senior managers.
 Increasing sales and customer service levels.
 Estimating general expenses, food costs and leakage.
 Negotiating the best deals with suppliers for items like food and wine.
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2. April 2010 to January 2013 – Sadad Group, Abu Dhabi, U.A.E
Assistant Manager
Duties:
 Registration of government social services works and follows it up until
providing Sadad services to several clients.
 Leasing with governmental bodies along with coordinating the
activities/elements of supplying/installation of Sadad ATM machines along
with all the approvals required from all the concern parties like ADM,
Etisalat, Du, Salik etc…
 Developing of the integrated systems and management along with ensuring
that all documents are appropriately archived.
 Logging of incoming documents from clients, making sure they receive
relevant documents and making sure that copies of relevant documents /
certificates are held.
 Maintaining and updating the database and also manual filings along with all
the relevant reports required by the clients.
 Receiving and checking all incoming/outgoing correspondence and
documents.
 Monitoring of socio-economic, according benefits for getting information.
March 2009 to March 2010 – MBC Group, Dubai, U.A.E
Administrative Assistant
Duties:
 Handling day-to-day client requirements and quires.
 Being the client advocate to ensure that all issues and programming change
requests are completed by the due date.
 Masters and maintains vast knowledge of clients business and latest news
and trends.
 Tracking and escalation of client issues.
 Maintaining and developing client relationship.
 Inform clients of new services/products as they are announced or released.
 Handling number acquisition from the full coverage.
November 2007 to February 2009 – Liwa Company, Abu Dhabi, U.A.E
Senior Staff
Duties:
 Act as a prime point-of-contact to clients.
 Direct Supervision of staff, responsible for coaching.
 Providing full assistance to customers.
 Introducing new arrival products.
 Organizing the display.
 Handling items, bar coding, pricing & arrangements.
 Responsible for the sale and merchandising.
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3. June 2004 to September 2007 - Equipol Company, Tunisia
Senior Staff
Duties:
 Perform Customer Service needs / satisfaction surveys and dealing with
clients.
 Assisting the customers in a kindly manner.
 Inventory monthly sales stock.
 Responsible for extensive contact with clients, policy holders & conference
area consultant.
 Establishing business and marketing plans to expand customer base and
increase market share in the domestic and international markets.
December 2001 to May 2004 - Magic Company – Tunisia
Sales Staff, Customer Service Representative
Duties:
 Providing administrative support to sales/customer service, purchasing,
accounting, and materials department.
 Knowledge of sales and pricing policies.
SKILLS
Personal
Language
 Strong negotiation & convincing Skills.
 Strong oral & written communication & presentation skills.
 High ability to point out ideas clearly.
 Highly motivated with strong organizational skills and effective prioritized
tasks.
 Ability to work independently or within teams/groups.
 Diplomatic Attitude.
 Hard working, reliable and efficient.
 Outgoing personality.
 Arabic : Native
 English: Excellent in written and spoken
 French: Excellent in written and spoken
PERSONAL DETAILS
 Nationality: Tunisian
 Marital Status: Single
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