1. No 12 Jalan Wira 3,
Taman Maluri, 55100 Kuala Lumpur
012-9008096
Shahrulsabri8@gmail.com
SHAHRUL SABRI
OBJECTIVE To become associated with a company where I can utilize my skills and gain
further experience while enhancing the company’s productivity and
reputation.
SKILLS &
ABILITIES
 Upsells Oriented & always push to the upper limit
 Passion in Customer Service.
 Master in CRM
 Prepared and presented several speech in front of the audients
 Mastered Computer Skill
Microsoft Office Excel, Word & Power Point
Microsoft Project
Adobe Software
EXPERIENCE MEASAT BROADCAST NETWORK SYSTEM SDN BHD
12th March 2015 – Now
Position: Customer Service Executive
Salary: RM 2, 870.00
Duties:
I. To receive inbound call for clients and campaigns to which I am assign.
II. To record accurate details of the calls based on the SOP provided.
III. To record accurate order details based on the request from client in the interaction
master.
IV. To record accurate call volumes received on the relevant campaigns.
V. To perform outbound call to follow up with any issue raised by the client.
VI. To achieve call quality target for every month.
SRG ASIA PACIFIC SDN BHD (TELEMARKETER)
15th December 2014 – 28th February 2015
I. To perform outbound calls for clients and campaigns of Maxis Snatch Protect which
collaborate with Ace Jerneh Insurance Berhad.
II. To record accurate details of the calls based on the script provided.
III. To record accurate order details based on the order forms.
IV. To record accurate call volume received on the relevant campaign.
V. To achieved call and sales targets for each campaign.
RHB BANK BERHAD (INTERNSHIP)
23rd June 2014 – 10th October 2014
Reporting duty to Area Manager 7 as Admin Support Officer. Main task is to closely

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monitoring sales performance for each Personal Banker. Under the Area 7, approximately
have 30 Personal Banker which doing sales of ASB Loan. Exposed to daily and weekly sales
report. Also, set an appointment for new recruitment. Daily phone call to each branch under
area 7 for operation purposes. Make an arrangement for meeting between Area Manager 7
and personal banker and provide necessary documentation for the meeting. Update
organization chart for each movement personnel. Keep updated the sales staff insurance
licensing. Make sure operation each branch are in line with compliance especially for fixed
deposit, loan application, and opening account. Compulsory to follow up with branches for
Anti Money Laundering (AML) alert every day to ensure that branches are comply. Assist
branches to apply special rate for any loan application such as home loan, ASB Loan and
Fixed Deposit.
MAXIS CUSTOMER SERVICES, RAYSON TELECOMUNICATION SND BHD (DEALER)
1st July 2011 – 30th December 2011
Provide customer with clear information about product and services before they signed up
into a transaction. Promote maxis product and services to the client/corporate customer.
Data entry for new registration customer. Provide an excellent service to the customer
STOCK REPLENISHMENT REVIEW, TESCO STORE BERHAD (M)
1st June 2010 – 30th June 2011
Review and replenishment stock daily routine. Involved with Purchase Order (PO), Delivery
Order (DO), and inventory data key at the end of the day. Give general motivation on
electrical sales person to improved quality service and increase the sales. To study and
analyst the seasoning promotion in order to ensure shelf are ready when the promotion
started. To ensure the stock are always up to date and it is a must to have a ready stock when
ever needed. To do a daily report on the ongoing product, daily tracker, sales tracker,
promotional product are always updated in the system by end of day.
TEAM LEADER CASHIERING, TESCO STORE BERHAD (M)
4th January 2010 – 30th May 2010
Operate cash register by passing bar code item across the electronic scanner to record price
and display cost of customer purchase. Process customer purchases promptly and accurately
using correct PLU for produce and in bulk items. Process customer payment accurately and
efficiently, in accordance with established policies. Make change, cash check and issues
receipt for customer. Promote membership with non-members. Call for back up as needed to
minimize wait time for customers. Alert management of potential shoplifter, disorderly
customer or other emergencies customer service. Maintain a pleasant helpful relationship
with customer and co-workers. Provide prompt friendly customer service. Encourage and
answer all customer suggestions, requests and complaints.
CLERICAL HR, DEPARTMENT OF CIVIL AVIATION, PUTRAJAYA.
4th June 2008 – 3rd December 2008
Update data asset (more to administrative material), inventory stuff like receiving invoice,
purchase order (PO), and receiving order from other branches.

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EDUCATION
BACKGROUND
UNIVERSITI KUALA LUMPUR BUSINESS SCHOOL- BACHELOR OF BUSINESS (HONS) IN ISLAMIC
FINANCE.
8 January 2012 – 10th October 2014
BBA (Hons) in Islamic Finance
CGPA : 3.67 1st Class
UNIVERSITI TENAGA NASIONAL – FOUNDATION IN BUSINESS ADMINISTRATION
1st January 2010
Foundation in Business administration
CGPA : 3.30
OTHERS  Able to give cooperation in the entire task that must to complete.
 Ready to learn anything in order to get new experiences and to gain Knowledge.
 Fast learning new things.
 Able to communicate with others and friendly.
 Excellent ability to adapt difficult situation.
 Capable problem solver.
 Punctual.
ACHIEVEMENT 2014 - 2015
 Top Sales Agent September, October, November & December 2015
 1st Runner Up Futsal Tournament Astro CCC 2015
 Emcee for Cabaran Catur Bistari Kebangsaan 2014
 Represent University at IPT National Game for Ping Pong Tournament.
 Participate in RHB Ping Pong Tournament, and qualified to quarter final.
 Ping Pong Gold Medalist for KSSU 2014 (Karnival Sukan Siswa Universiti)
 RHB Student Ambassador 2014
 Representative for Koperasi Siswa UniKL (KOSISWA) to Persidangan Kebangsaan
Tahunan Angkasa ke -30.
 Board of Director (Secretary) Kosiswa 2014 – 2015
 Table Tennis Player representative UniKL Business School for UniKL Sport
Tournament.
 Single Champions for Unikl Business School Table Tennis Tournament.
 2nd Place for Double UniKL Business School Table Tennis Tournament.
 4th Place for UPM Table Tennis Open Tournament.
 Trainer Catur Bistari for Technology College Sarawak
 Consultant Financial Management at RISDA Jalan Ampang
 Committee Member of ‘Cabaran Business 1 Malaysia’ (CB1M)
2012 – 2013
 President Adventure and recreation Club UniKL Business School
 Committee Members of Kosiswa UniKL
 Project Director for Basic Camp Gunung Angsi, Negeri 9
 Project Director for Hiking for Gunung Stong, Kelantan
 Committee members for new student intake September 2013.
 Candidate of International Exchange Student to UnisBa (Indonesia)
 Moderator/ Speaker Entrepreneurship Development Department UniKL (CCB)
 Committee Member for Fiesta Convo at UniKL 9th Convocation Ceremony 2012
 Candidate of student representative student of UniKL
 Consultant event Management for Johor Corporation (Catur Bistari)

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EXPECTED TO
JOIN
 1 Month notice for current Employment.
EXPECTED
SALARY
 RM 3800.00 negotiable.
TRANSFER  Yes! Within the country.
LICENSE  Yes! B2 & D.
REFERENCES DR BUERHAN SAITI
Head of Department for Islamic Finance
Universiti Kuala Lumpur Business School
Universiti Kuala Lumpur
74, Jalan Raja Muda AbdulAziz
Kampung Baru
50300 Kuala Lumpur
0123904640
MR. JAMES FABIAN
Electrical Sales Manager
Tesco Store Malaysia
Bukit Mertajam, Penang.
0165133335
MOHD ZOL BIN MD YASIN
Vice President,
Area Manager 7,
Central Region 1, RHB Bank Berhad.
56000 Kuala Lumpur
0123918620 @ mohd_zol@rhbgroup.com.my
Mr Ganeshbabu Marada Padian
Team Manager
Customer Call Center
Astro Measat Broadcast
+0123731947