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Brochue Inserts


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Profile, Associates and Outlines

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Brochue Inserts

  1. 1. Programme Listing <ul><li>Appraisal Skills </li></ul><ul><li>Assertiveness Workshop </li></ul><ul><li>Business Process Re-engineering </li></ul><ul><li>Call Centre Management Skills </li></ul><ul><li>Coaching & Mentoring </li></ul><ul><li>Communication Skills </li></ul><ul><li>Competency Frameworks Design and Implementation </li></ul><ul><li>Counselling Skills </li></ul><ul><li>Customer Service Excellence </li></ul><ul><li>Discipline and Grievance Handling </li></ul><ul><li>Instructional Techniques </li></ul><ul><li>IT Software Skills </li></ul><ul><li>Leadership & Delegation </li></ul><ul><li>Managing Meetings </li></ul><ul><li>Managing People Effectively </li></ul><ul><li>Managing People </li></ul><ul><li>Negotiation and Influencing Skills </li></ul><ul><li>Performance Management </li></ul><ul><li>Presentation Skills </li></ul><ul><li>Project Management </li></ul><ul><li>Recruitment & Selection </li></ul><ul><li>Relationship Building & Account Development </li></ul><ul><li>Strategic Thinking </li></ul><ul><li>Talent Management </li></ul><ul><li>Team Meetings and Briefings </li></ul><ul><li>Time Management </li></ul><ul><li>Train the Trainer </li></ul>These are sample of the programmes in the portfolio delivered by Metamorph Associates, all programmes are tailored to closely match the requirements of the client: Full course outlines for each of these programmes are available on request Contact us on 023 8086 1386 or via email to to discuss your requirements
  2. 2. <ul><li>A strong advocate of training and development for a reason, she has a practical approach to training which aims to provide delegates and organisations with readily useful content, transferable to the workplace. </li></ul><ul><li>Having enjoyed a successful career in Training Management within blue chip organisations, she began working as a freelance consultant in 1998. </li></ul><ul><li>Now a published author of “Contact Centre Management”, she continues to deliver programmes to a wide range of clients. </li></ul><ul><li>Jocelyn has 25 years of experience and 18 years as a soft skills trainer in each of these environments. The range of subjects covered is vast due to her ability to design and deliver bespoke programmes on request. </li></ul><ul><li>Her clients cover a wide section of the industries in the UK and abroad and include such names as Warner Brothers; Lloyds TSB; University of Surrey; Hertfordshire County Council; British Telecom; UCAS; BOC Edwards; The Rugby Football Union; Jockey Club Racecourses, HarperCollins Publishing and many more. </li></ul><ul><li>She has worked with a wide variety of HR teams designing and delivering programmes on HR issues including Change Management; Recruitment and Selection and Train the Trainer, Competency Based Frameworks and Talent Management. </li></ul><ul><li>For business clients, she has designed and facilitated programmes for specific teams to address challenges, such as Vision and Mission Statements and Strategic Objectives. </li></ul><ul><li>In addition to design and delivery of training programmes, Jocelyn has produced a number of Competency Based Frameworks for clients, identifying skills, knowledge and behaviours required for all levels within businesses as well as assessment tools to measure organisational competence and performance management. </li></ul>Consultant Profile <ul><li>Senior Consultant </li></ul><ul><li>CIPD Associate </li></ul><ul><li>Diploma and Certificate in Training </li></ul><ul><li>Fellow of the Institute of Continuing Professional Development </li></ul><ul><li>British Psychological Society Level A & B Qualification </li></ul><ul><li>Approved ILM Training Provider </li></ul><ul><li>Published author of Training Materials </li></ul><ul><li>Practitioner in NLP™, Timeline Therapy® and Hypnosis. </li></ul><ul><li>Licensed for DISC ™ , MBTI  and OPQ  </li></ul>
  3. 3. Metamorph Associates Kiira Gamble Trisha Jephcott Maggie Donovan Jocelyn Hughes Deborah Herbert Jennie Nunne Graham Yemm Nigel Percy Heather Girling Marilyn Hawkins