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  1. 1. SHIVANI CHINTAKINDI E-Mail: Mobile: 9848661095 Human Resource Management In quest of career enriching opportunities with a growth oriented organisation; preferably in Hyderabad CAREER PRECIS  A result oriented professional with 6 Years ofexperience in Training (L&D) and Sales.  Looking for opportunities in learning & development and Resource development.  Presently associated with Pena4 Tech solutions, Hyderabad. Pena4 deals with an international process called “Medical coding” in collaboration with HIM on call health services (USA).  Responsible for creating and implementing training programs and overseeing the development of careers. Sets performance metrics, evaluates productivity, and helps workers create long-term career plans within an organization. Capable of implementing strategies and HR interventions that aligns with business needs and for accelerated growth of the organisation.  Adaptable and a quick learner; good leadership skills, Strong communications skills; superior editing, writing, and critical reasoning skills.  Strong facilitation skills, both virtual and face-to-face, including the ability to engage Middle level management and technical employees and facilitate their learning of leadership, professional and communication topics. Computer Skills MS excel, Visio, PowerPoint ORGANISATIONAL SCAN Pena4 tech solutions, Hyderabad OJT-LEAD-L&D Dec’13-till date Key Deliverables Responsible for training administration and training delivery. Working as seasoned On-the-job training- lead. Orientation: New-employee orientation and focused upon, and evaluated against, the job that an individual currently holds. Soft skills and Behavioural Training: For new hire and existing employees, developed the modules for the employees and take them through the sessions on the cluster of personality traits, communication, language, personal habits, interpersonal skills, managing people, leadership,etc that characterize relationships with other people in the organisation. Designed the modules on: 1. Influential Communication Skills 2. Body Language, Conversation & Etiquette 3. Email etiquette 4. Goal Setting 5. Presentation Skills 6. How to handle criticism 7. Interview Skills
  2. 2. 8. Team Building 9. Group Discussion 10. Leadership Skills 11. Develop Confidence Job Level Specific duties:  Monitor and coach agents on performance and Provide performance feedback.  (Performance management)  Giving online trainings to our US counterparts & clients. Build solid cross-functional relationships.  Conducting tests on the e-front portal.  Maintaining reports/dashboards/trackers as specified (Training MIS)  Involved in IT testing of e-front tools before launching it into production-live environment.  Facilitate the training programs (Knowledge based, skill based and behavioural trainings) to all the new hire batches and experienced employees.  Developing content for the training sessions.  Involved in end-to end training & Coordination.  Administrator for LMS tool  Strong instructional design knowledge to analyze programs for effectiveness and personally design programs and presentations.  Develop, implement, and monitor training programs within an organization.  Supervise technical training for staff.  Create brochures and training materials.  Develop multimedia visual aids and presentations.  Create testing and evaluation processes.  Evaluate needs of company and plan training programs accordingly.  Manage staff of classroom facilitators.  Conduct continuous education training.  Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.  Assist with the development of strategic plans. Certification program: Certified trainer in” Train the trainer “program (Advanced diploma in the learning and development) which is affiliated to American TESOL institute under the laws of United States of America and college of Birmingham (London) Coffee Day Beverages, Hyderabad/Visakhapatnam Apr’10- Nov’13 Territory Manager Key Deliverables  Overseeing corporate sales.  Handling customer’s queries & issues.  Communicating with the team members to solve their problems, obtaining information & ensuring timely reviews.  Handled sales training for new hires by offering a full suite of sales training programs designed to cover every stage of the sales process, from prospecting to account development. All of our programs combine rigorous sales assessment, powerful delivery. Significant Highlights  Honoured with Bonus of Rs. 25000/- for showing outstanding performance. SUMMER INTERNSHIP PROJECT Organisation : SHARK Consultancy, Hyderabad
  3. 3. Period : Apr’09-Jun’09 Designation : Intern Overview : It was a study on the Human Resource Development and Compensation Management. Studied the HRD and Compensation Management by using the recent trends in these topics how a consultancy implements practically in their firm was the main focus of this project. Attainment : Survived with the change in structure SHARK CONSULTANCY and geared to meet With the competitors. ACADEMIA  MBA-HR (Major) and Marketing (Minor) in International Business from Gitam school of international business, GITAM University, Visakhapatnam in 2010.  BSc. (Zoology) from St. Xavier’s College, Mumbai in 2008. CO-CURRICULAR ACTIVITIES  Member of scouts and guides.  Actively participated in various cultural events.  Participated in many CSR activities organised by college.  Efficiently coordinated the event in B-school fest “SAMBHAV”. PERSONAL SNIPPETS Date of Birth : 24th May, 1986 Residential Address : Flat 407, Bhanu Township (Orchid Block), Allwyn cross roads, Miyapur, Hyderabad, Andhra Pradesh, India Linguistic Skills : English, Hindi, Telugu