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@mkfrench@mkfrench
First Principals of Growth
Hacking
Meagan French
MeaganFrench.com
Freelance growth hacker
@mkfrench
@mkfrench
What happens when someone
comes to your website
Buy
Now!
Visitors Profit
?
?
?
?
Value proposition CTAs
Pricing
Copy
Features
@mkfrench
Where Growth Hackers Come in
Source:
Andreas Klinger
Marketing!!
@mkfrench
What is a growth hacker?
@mkfrench
PPC: a fast way to test your
assumptions
@mkfrench
Use PPC before investing in
SEO & content
Test!$ $$$
@mkfrench
Use PPC to Validate Features
vs
+ 20% CTR
Winner!!
@mkfrench
Quality =
Volume * CPC * # of months bid- Results
Use Competitor’s Data
@mkfrench
Set Up Micro-Conversions
= More Data
@mkfrench
Buyer Personas
Founder
Male, 37
Challenges:
Focusing on growth
Managing project efficiently
Too much to do/scattered
Follow through on projects
@mkfrench
Knowing your customers
Internal data (Analytics, Adwords etc):
@mkfrench
Quantcast:
@mkfrench
Or you know, just ask them
@mkfrench
Marketing Funnel
@mkfrench
=
Attract, know and retain your
customers
@mkfrench
Aligning your CTAs
Awareness
≠
@mkfrench
Bye customers!
@mkfrench
When your CTA’s are not aligned
Source: iacquire.com
@mkfrench
Visitors are afraid of commitment
@mkfrench
Clear CTAs
Awareness = Sign up for email list
Discovery = Sign up for a free plan
Conversion = Sign up for paid plan
Retention = Log in
Referral = Invite friends, save 25%
@mkfrench
@mkfrench
Idonethis.com
=
50,000 Email Subscribers
5 million users
@mkfrench
How to find the leaks
(Get this worksheet at MeaganFrench.com)
@mkfrench
Low Conversion Rates
@mkfrench
Create Micro-Conversions
@mkfrench
A/B Testing
+ 28% in social shares
Source: Optimiziley
@mkfrench
Feedback
@mkfrench
Remarketing
@mkfrench
High Churn Rate
@mkfrench
Test Onboarding Processes
@mkfrench
Customer Feedback
@mkfrench
Improve your product
@mkfrench
Low Referrals
@mkfrench
Encourage sharing
@mkfrench
Referral Programs
@mkfrench
Affiliate Marketing
Source: CraftHabit.com
@mkfrench@mkfrench
First Principals of Growth
Hacking
Meagan French
MeaganFrench.com
Freelance growth hacker
@mkfrench

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First Principals of Growth Hacking at Lean Mindset

Editor's Notes

  1. About meSay that you're a web marketer, can apply to all businessesWill explain it!Focus on on page optimization, not acquisition
  2. ----- Meeting Notes (3/5/14 17:01) -----This talk is about buying cycles, not customer acquisition
  3. ----- Meeting Notes (3/25/14 12:25) -----Growth hackers traditionally come in after product market fitfrom lean analytics
  4. As start up founders and small business owners you know how easy it is to get side tracked from thisNot all marketing is laser focused on growth, even today a lot of it is wasted.
  5. Organic and paid search is a way to harvest demand, not create it.If your customer does not know they have a problem that can be articulated in the search box, search is not a good optionSome ways to grow businesses that are not conducive to search later
  6. Old: Only spend $$$ on positive ROI campaigns Lean: Inefficient, negative ROI campaigns can validate new channels and your productPPC= Cheap and short termContent:Expensive, long term investment----- Meeting Notes (3/25/14 14:33) -----Content is hot right now
  7. ----- Meeting Notes (3/25/14 12:25) -----User user behavior to validate features before building them out
  8. Google has been moving away from keywords, but it’s still super importantUse tools like SEMRush.com to use your competitor's data to validate your hypothesis. CPC over * bids over time is an indicator of quality.----- Meeting Notes (3/25/14 12:25) -----Not providedBest practices + competiveve data are good jumping off points for tests, not the final result
  9. To avoid spending a whole bunch of money to get to statistical significance, set up a ton of conversionsUse mixpanel or analytics----- Meeting Notes (3/25/14 12:25) -----testing purposes vs aquisition purposes
  10. Before you can optimize for your customers buying cycle, you need to know who they are
  11. Not every company needs analysisQuantitative and qualitative ways
  12. ----- Meeting Notes (3/25/14 16:01) -----Give you correlations between your site visitors and others
  13. ----- Meeting Notes (3/5/14 20:50) -----Create an incentiveOnce you have all your feedbackFix: Example of buyer persona----- Meeting Notes (3/6/14 10:06) -----Figuring out how your customers speak about the productQualitative feedback can give you insights to what your customer needs or doesn’t understand faster than a 1,000 a/b tests----- Meeting Notes (3/25/14 16:01) -----Literally speaking the same language as your customer
  14. ----- Meeting Notes (3/5/14 17:01) -----could be months, could be 10 minutesImpulse buys/flash sale sites vs enterprise products----- Meeting Notes (3/6/14 10:06) -----Retention increases the lifetime value of that customerClear CTA from each stage to the nextAt every stage of this funnel, you’re testing your product----- Meeting Notes (3/25/14 12:25) -----coresponds to customer lifecycle
  15. ----- Meeting Notes (3/5/14 17:01) -----CALL TO ACTION Analytics----- Meeting Notes (3/5/14 20:50) -----Use analytics to figure out how many times people are coming to your site before converting----- Meeting Notes (3/6/14 10:06) -----How to sell to customers at the right time
  16. ----- Meeting Notes (3/5/14 17:01) -----Low committmentPeople are scared of committment
  17. ----- Meeting Notes (3/25/14 16:01) -----if the ask is too high, your customers will leave
  18. ----- Meeting Notes (3/25/14 12:25) -----Clear CTAs that are appropriate for the customer lifecyclevalue in exchange for information
  19. ----- Meeting Notes (3/5/14 20:50) -----This company has no search and no advertisingUse their content and social channels to attract visitorsUse yourself as a case study----- Meeting Notes (3/25/14 12:25) -----Use content instead of search to promote their productI done list instead of to do list
  20. ----- Meeting Notes (3/25/14 12:25) -----Caputuring users higher up the funnel
  21. ----- Meeting Notes (3/5/14 20:50) -----Download this worksheet at my websiteMeeting customers at evaluation and conversion stage is an expensive and precarious place to beCPC's can go down over time, but there will always be some cost associated with it in the future.Like "to do list app"Investing higher or lower in the funnel are an investment in the futureIf CTAs are blank, thats problem.
  22. ----- Meeting Notes (3/5/14 20:50) -----Put example CTAs here:Create an accountFollow on TwitterFeedback= use your most successful customers----- Meeting Notes (3/25/14 12:25) -----How can qet more users to do what we want them to?
  23. ----- Meeting Notes (3/25/14 12:25) -----no action on the users part
  24. ----- Meeting Notes (3/25/14 12:25) -----Keep track of your churn rate at different points in time
  25. ----- Meeting Notes (3/5/14 20:50) -----Offering incentives on both sidesevery time a conversion is completed on your site, the refering site makes some $$. Incentivise other websites to hussle for you. Low commitment on your part.----- Meeting Notes (3/25/14 12:25) -----Not every company needs referals
  26. ----- Meeting Notes (3/25/14 12:25) -----Dropbox!!
  27. ----- Meeting Notes (3/25/14 12:25) -----Turn your brand advocates in affiliates----- Meeting Notes (3/25/14 16:01) -----Only pay out on a successful transaction