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Marcial Resume 2017

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Marcial Resume 2017

  1. 1. Marcial Jr. R. Militante 2358 Hafza Bint Umar St., Ar Rawdah, Riyadh KSA Contact Numbers: +966 509530565/+639 333886668 Email Address:Militantemarcial16@gmail.com _____________________________________________________________________________________ Objective: Seeking a marketing position with an organization where demonstrated skills in marketing, product support, and sales can be used to increase profitability and promote growth. Personal Data: Age: 26 Birthday: May 16, 1990 Civil Status: Single Weight: 120 lbs. Height: 5”5 Languages Spoken: English, Arabic, and Tagalog Educational Level: PSSR (Machine) Foundational Certification Caterpillar University (SY- 2014) Inside Sales Rep (ISR) Curriculum Caterpillar University (SY- 2015) Polytechnic University ofthe Philippines (SY-2007-2011) Bachelor ofScience in Business Administration Major in Marketing Management Professional Background: 2016 September – Present:Working as the Parts Sales and Service Representative for Abunayyan JCB Machinery Equipment Saudi Arabia, Product Support Marketing Department with following responsibilities: Duties Performed: Service Department Support  Interfaces with Service Technicians and ensures their Parts and Accessories needs are being met.  Takes service technicians’ orders for parts and fill them as fast as possible  Assists service technicians in determining parts & accessories requirements for individual jobs
  2. 2.  Recommends related Parts and Accessories, which may be required for a job  Notifies service personnel when special parts or back-ordered parts are received Customer Support  Provides excellence customer service to all ofthe dealership’s customers  Assists Manager with attaining retail sales and profitability plans in Parts and Accessories  Greets customers immediately in a courteous and friendly manner  Possesses the ability to work with several customers at one time while maintaining individual customer satisfaction  Points out any sales,specials, newmerchandise and offer additional product that may compliment the customer purchase  Assists customers with determination ofParts and Accessories requirements and research merchandise in catalogues  When working the parts counter, follows prescribed cash, credit, and check processing procedures ofthe dealership 2014 April – July 2016: Working as the Parts Sales and Service Representative for Al Bahar Caterpillar Middle East, Product Support Marketing Department with following responsibilities:  Account qualification and updating: The ISR will proactively manage an account base ofabout 1000 accounts in an assigned territory and update the customer profiles through Saleslogix CRM as his primary tool. Employing a discipline phone call campaign, ISRs will qualify accounts, update the customer's complete account information and begin to develop the relationship.  Selling and Marketing: ISRs will sell CAT spare parts, service jobs,and repair options to customers in Kuwait, Qatar, Oman, Bahrain, and UAE. Sells special focus Marketing programs (PM Contracts, Cat Oil, Engine/Transmission Overhauling Total Repair Agreement, Fluids and Lubricants Analyses, etc.) Visits Customer Offices and Machines Sites and Perform Inspections ofcustomers in UAE. Establishes Annual Business Plan.
  3. 3. Develops customer focus strategies to sell parts, services, and focus marketing programs Reports customer competitive buying practice and behavior for targeted customers Reports competitors transaction prices and poor performance (Parts and Service Suppliers) CAT ISRs and Sales Engineers identify competitive brands sold in territory and rank them according to their impact on the market. Performs market survey and study to collect or verify data (if required)  Maintain call cycle: ISRs will use AVAYA in calling and selling CAT spare parts primarily to customers in Qatar, Kuwait, Oman, Bahrain, UAE, Kenya, Nigeria, and Ethiopia. Taking into account the diversification ofthe customer base and that some customers may require contact on either a weekly, monthly or semi-annual basis.  Maintain accurate account database: ISRs will maintain accurate customer account information and machine population. Promote Dealership Services: ISRs will promote all dealer offerings and capabilities related to parts and service. ISRs will use SalesLogix CRM software to create and manage business opportunitiesand activities.  Lead development: ISRs will develop and qualify equipment and/or parts and service leads and where applicable, forward them to the Engine/ Machine Sales Engineers. 2013 April – 2014 April: Worked as the Parts & Service Marketing Specialist (Supervisor 1) for the Monark Caterpillar Philippines, Corporate Planning businessunit with following responsibilities:  Researches, compiles and analyses service product & market information.  Formulates and implements specific marketing strategiesand programs specific to Service Department.
  4. 4.  Monitors, analysesand reports Service Sales trends, Rebuild Sales trends,by market/customer segment in order to identify growth opportunities.  Identifies analyses,understands and reports competitive activitiesaffecting sales of Caterpillar Engine, Drive train and Rebuild Phil wide in order to gain business intelligence insights.  Recommends to the Corp Plan Director and Service GM marketing campaigns based on relevant market,product and sales transactions data in order to meet Service DCAL and Service Profitability targets.  Develops and implements Market and Customer Surveys, analyses data and recommends appropriate actions in order to address common customer concerns.  Provides expertise to AMs and Service Department in Selling Features vs. Competition in order to showthe premium ofMonak- CAT Product and Service. 2011 May - 2013 April: Worked as the Marketing Assistant ofHonda Prestige Philippines, Marketing Department with the following responsibilities:  Assists the BM/OIC for the implementation ofapproved marketing activities to boost sales output.  Entertains sales inquiries and ensuresconsistent follow-up.  Assists the Branch Manager/OICby providing stock requirement’s information necessary for the creation ofpurchase requisition (PR) for purchasing stocks ofunits.  Handles customer’s complaints proactively by providing appropriate action and coordination with concerned person or department for results.  Coordinates with the Branch Secretary all units for service schedule, return or warranty.  Creates annual competitors analyses and price monitoring ofcompetitors’ products.
  5. 5. Technical Training Attended: Al BAHAR CAT Regional Training Center 1. Preventive Maintenance Procedures 2. Fundamentals ofMarine Engines 3. ACERT Technology Engine Fuel Systems 4. Aerial Work Platform Product Introduction 5. Aerial Work Platform Customers and Markets 6. Fundamentals OfGas Engines 7. Conventional Engine Fuel Systems 8. Fundamentals ofDiesel Engines 9. Territory Management for Salespersons 10. Electronic Engines Diagnostics & Testing Systems 11. Fundamentals ofHydraulics 12. Fundamentals ofElectrical & Electronics 13. Using Caterpillar Diagnostic Tools 14. LSPC & NFC Hydraulic Pump Control Systems 15. 3600 Engine Master Mechanic 16. Fundamentals ofPower Train Systems 17. Engine Parts Reusability 18. Electro Hydraulic & Transmission Systems & Testing Systems 19. Electronic Clutch Pressure Control Transmission 20. Electric Power Generators – Parallel Operation & Diagnostics 21. Power Shift Transmission Reconditioning Procedures 22. Vehicular Monitoring Systems Character References: Michael Aberin ISR Product Support Al Bahar Caterpillar 056 5708985 Walid Wytayyeh Central HR Manager Al bahar Caterpillar Walid.shtayeh@albahar.com Jose Eufel Chan Credit Counselor Bank ofMakati Inc. San Pedro, Laguna 09073452496 I hereby certify that the statement made by me are true, complete and correct to the best ofmy knowledge and belief. Marcial Jr. R. Militante Applicant

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