1. Max and Harry
Principles of Effective
Communication

2. Verbal
Communication
Verbal Communication is the Technique
to be able to communicate Face to face
and Interact Between People

3. Interpersonal Skills
Verbal Conversation is the technique to be able to talk to other people face to
face using the sound of voice. Over 3,000 languages and major dialects are
spoken in the world today
Lip Reading is the ability to communicate to deaf and hard of hearing people , Lip
reading could help people with hearing problems to avoid isolation so that they can live
the way they want . There are different classes to help people learn to lip read this can
help build peoples confidence about having hearing loss.
Signing this is a technique used to communicate to people who have hearing
impairments using gestures facial expressions and body Language. Hundreds of sign
languages are in use around the world .

4. Cues In Verbal Exchange
O Body Language is a physical and mental way of communicating, this consists
of gestures body posture.
O Gestures can be made in different was such as arms, the use of the body
there is also nodding and winking.
O Proofreading is the reading of a computer monitor to detect errors and
correct them.

5. Question Techniques
O A closed questions usually ends in a
single word or a very short answer
O Open question end with very long
answers and usually start with what, why
or how .
O A probing question is another way of
finding out more detail

6. Written Communication
Written Communication this is a technique
of were letters and emails are used to
communicate to other people by writing
words down on either paper or in a text

7. Written Communication
O Emoticons this type of written
communication consist of writing a
emoticon to the receiver to show their
emotions.
O Reports communicate to the reviver
without the need for formal meetings
O Letters are an example of written
communication containing information
communicating between two people
O Emails this is a way to send digital
message using a computer

8. Questioning Techniques
O A closed questions usually ends in a
single word or a very short answer
O Open question end with very long
answers and usually start with what, why
or how .
O A probing question is another way of
finding out more detail

9. Proofing Documents
O Grammar Check this technique that corrects the grammar in
the text.
O Spell Checker this technique this highlights words in a any
type of a document that will be spelled incorrectly and it will
give changes to replace the word
O Proofreading is the reading of a computer monitor to detect
errors and correct them.

10. Barriers to effective
Communication
O Language is where even when communicating in
the same language the if the terminology used by
some one might not be understood by another and
this will act as a barrier .
O Noise is another barrier to effective communication
because while communicating the conversation
may be interrupted by a load noise e.g. a plane or
a passing car even the ringing of a phone.
O The lack of concentration is a barrier of effective
communication this may be cause by the length of
the conversation because of the mass information
in the conversation.

11. Physical Barriers
O Staff located at different sites this is a physical barrier
the can be caused between the distance of the
sender and reviver.
O Poor Equipment if there is poor equipment in the
work place this becomes a barrier for the worker
because they cant work to the best of their ability
through no fault of their own
O Staff shortages if there is low staff in a business this
means that work is going to be hard because there is
not enough people.
O Distractions is a barrier in communication because
during a conversation something might distract one
of the people talking causing to repeat the message
again

12. Systems Design Faults
O Lack of training is a barrier because if the
employee has a lack of training then they will
not perform to their best because they do not
know what they are doing.
O Unclear organisational structure, if there is not
a organisation structure people are not going
to know who is what role and what authority
they have.
O Inappropriate information systems this means
if the employee is given a lack of information
they are not going to fully understand the task
they have to perform

13. Additional Barriers
O Different languages this is a barrier
because if some is of a different language
the person will not get the message
because they wont understand.
O Psychological factors, the Psychological
state of the receiver will influence how the
message is received.
O Physiological barriers the physiological
state may be a result of the receivers
physical state.