2. Technology and Livelihood Education– Grade 9
Quarter 1 – Week 5 Activity Sheets
First Edition, 2020
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Published by the Department of Education
Printed in the Philippines by Learning Resource Management Section
Department of Education – Davao del Sur
Office Address: Lapu-lapu St., Cor. Plaridel St., Digos City
E-mail Address: lrmds.davsur@deped.gov.ph
Development Team of the Activity Sheet
Writer: Giovanni M. Ortega / Rosalie Palamara / Jimagil O. Gomez
Editor:
Reviewer: Leilanie L. Tingzon
Illustrator
Layout Artist:
Management Team: Leilanie L. Tingzon (EPS EPP/TLE)
Christopher P. Felipe (EPS LRMDS)
4. Republic of the Philippines
Department of Education
Region XI
Division of Davao del Sur
Name: __________________________ Date: __________
Grade: _____________________ Section: ___________
Learning Area: Grade 9 - Housekeeping
Activity 2.1 “PLEASE! Identify my TERMINOLOGIES”
Learning Competency 2.1: Identify important terminologies used in housekeeping
such as room status, door signs, guest's type, and guest room classifications.
(TLE_HEHK9- 12RG-If-h-4)
What I Need to Do
In this activity, you identify important terminologies used in housekeeping
such as room status, door signs, guest’s type, and guest room classifications. To
answer the self-check exercise, you can fill it in the spaces provided.
Gearing Up
Read and familiarize the information below.
Room Status Terminology / Definitions for hotel
OCC - Occupied: A guest is currently occupied in the room
Stay over: The guest is not expected to check out today and will remain at least
one more night.
On-Change: The guest has departed, but the room has not yet been cleaned and
ready for sale.
DND - Do Not Disturb: The guest has requested not to be disturbed
Cleaning in progress: Room attendant is currently cleaning this room.
Sleep-out: A guest is registered to the room, but the bed has not been used.
On-Queue: Guest has arrived at the hotel, but the room assigned is not yet ready.
In such cases, the room is put on Queue status in-order for the housekeeping staff
to prioritise such rooms first.
Skipper: The guest has left the hotel without making arrangements to settle his or
her account.
Vacant and ready: The room has been cleaned and inspected and is ready for an
arriving guest.
Out of Order (OOO): Rooms kept under out of order are not sellable and these
rooms are deducted from the hotel's inventory. A room may be out-of-order for a
5. variety of reasons, including the need for maintenance, refurbishing and extensive
cleaning etc.
Out of Service (OOS ): Rooms kept under out of service are not deducted from the
hotel inventory. This is a temporary blocking and reasons may be bulb fuse, TV
remote not working, Kettle not working etc. These rooms are not assigned to the
guest once these small maintenance issues are fixed
LO - Lockout: The room has been locked so that the guest cannot re-enter until he
or she is cleared by a hotel official.
DNCO - Did not check out: The guest made arrangements to settle his or
her bills ( and thus not a skipper), but has left without informing the front desk.
DO - Due Out: The room is expected to become vacant after the following guest
checks out.
CO - Check-Out: The guest has settled his or her account, returned the room
keys and left the hotel.
LC - Late Check-out: The guest has requested and is being allowed to check out
later than the normal/standard departure time of the hotel.
EC - Early Check-in: Guest has requested for an Early Check-in and is being
allowed to check-in earlier than the normal/standard check-in time of the hotel.
VC - Vacant and Clean - Room is Vacant and Cleaned by the housekeeper.
VD - Vacant and Dirty - Room is Vacant and Dirty.
VR - Vacant and Ready - Room is Vacant and Ready for Check-in
OR - Occupied and Ready
OC - Occupied and Clean - Room is Occupied and Cleaned by the Housekeeping.
OD - Occupied and Dirty - Room is Occupied and yet to be cleaned by the
housekeeping.
V/C or O/V - Status Unclear - (Either the room is Vacant and Clean or Occupied
or Vacant) need to be verified by the Housekeeping staff.
VCI - Vacant, Cleaned and Inspected - Room is Vacant, Cleaned and Inspected by
the Housekeeping Supervisor.
H/L - Heavy Luggage - Guest has Heavy or more luggage than usual.
L/L - Light Luggage - Guest has light or very less luggage.
N/L - No Luggage - Guest has no luggage also known as Scanty Baggage.
DL - Double Lock - Guest has put a double lock in the room.
CL - Chain Lock - Guest has placed a Chain Lock in the room.
HU - House Use - Room is used by the hotel staff or someone staying from the
management team.
NCI - Newly Checked In - Room was checked in within the last one to two hours.
NS - No Show - A guest who made a room reservation but did not register or
Check-in.
SO - Sleep Out
SR - Service Refused - Guest refused to clean the room.
V - Vacant
MUR - Make-Up Room
Room Type
Single: A room assigned to one person.
Double: A room assigned to two people.
Triple: A room assigned to three people.
Quad: A room assigned to four people.
Queen: A room with a queen-sized bed.
King: A room with a king-sized bed.
Twin: A room with two beds.
6. The different types of guests that may visit a hotel are:
a) Tourists. They travel for sightseeing, recreation, visiting and non-business
activities. ...
b) Families. They usually travel on weekends and they want a short break
from their everyday routine.
c) The elderly
d) Business travelers
e) Delegates
Getting Better
SELF CHECK 2.1
ACRONYMS
Direction: Give the meaning of the following:
1. DND = ____________________
2. DNCO=_______________________
3. CO= ______________________
4. DO=___________________________
5. OOO =____________________________
6. OOS = ___________________________
7. VC = _________________________
8. VD = __________________________
9. H/L = __________________________
10. L/L = ___________________________
Gaining Mastery
ACTIVITY 2.1 “PLEASE! Identify my TERMINOLOGIES”
Direction: Read the statement below and identify the correct answer. Write your
answer on the space provided.
_____________1. Room was checked in within the last one to two hours.
_____________2. Guest has placed a Chain Lock in the room.
_____________3. Guest has Heavy or more luggage than usual.
____________4. Guest has Heavy or more luggage than usual.
____________5. A guest who made a room reservation but did not register or Check-
in.
____________ 6. Guest refused to clean the room.
____________ 7. The room is expected to become vacant after the following guest
checks out.
7. ____________ 8. Guest has arrived at the hotel, but the room assigned is not yet
ready. In such cases, the room is put on Queue status in-order for the
housekeeping staff to prioritize such rooms first.
____________ 9. The guest has left the hotel without making arrangements to settle
his or her account.
_____________10. A guest is registered to the room, but the bed has not been used.
What I Need to Remember
During the guest stay, the housekeeping status of the guest room changes
several times. The various terms defined are typical of the room status terminology
of the lodging industry. Not every room status will occur for each and every guest
during their stay at the hotel.
Changes in this status should be promptly communicated to the front office in
order to maximize room sales and revenue. Maintaining timely housekeeping status
requires close coordination and cooperation between the front desk and
the housekeeping department for the Non- Automated / Semi-Automated hotels.
Writers: Giovanni M. Ortega / Rosalie Palamara / Jimagil O. Gomez
Schools: Padada NHS / Bangkal NHS / Matanao NHS
Division: Davao del Sur
Illustrator:
School:
Division:
8. Answer Key
SELF-CHECK 2.1
1. Do not disturb
2. Did not check out
3. Check out
4. Due out
5. Out of Order
6. Out of Service
7. Vacant and Clean
8. Vacant and Dirty
9. Heavy Luggage
10.Light Luggage
ACTIVITY 2.1
1. New Checked in or NCI
2. Chain Lock or CL
3. Heavy Luggage or H/L
4. No Luggage or NL
5. No Show or NS
6. Service Refused or SR
7. Due Out or DO
8. On- Queue
9. Skipper
10.Sleep-Out
Writers: Giovanni M. Ortega / Rosalie Palamara / Jimagil O. Gomez
School: Padada NHS/ Bangkal NHS / Matanao NHS
Division: Davao del Sur
Illustrator:
School:
Division:
9. Republic of the Philippines
Department of Education
Region XI
Division of Davao del Sur
Name: __________________________ Date: __________
Grade: _____________________ Section: ___________
Learning Area: Grade 9 - Housekeeping
Activity 2.2 “OBSERVE SAFETY FIRST!”
Learning Competency 2.2: Observe guests’ safety and security in hotel
establishment. (TLE_HEHK9- 12RG-If-h-4)
What I Need to Do
In this activity, you observe guests’ safety and security in hotel
establishment. To answer the review and self-check exercise, you can fill it in the
spaces provided. You can also use scoring rubrics for the evaluation of your
activity.
Gearing Up
Read and understand the information below.
Safety and Security of Guests, Employees and Assets
The guest, who comes to a particular hotel, comes with an understanding
that he and his belongings both will be safe and secure during his stay at the hotel.
At the same time it is also quite important that the hotel staff and assets are
protected and secure. Hence it is very important to have a proper Safety and
Security system in place to protect staff, guests and physical resources and assets
such as equipment, appliances buildings, and gardens of the hotel and also the
belongings of the guest. Safety and Security is always the first priority towards
guest service
IMPORTANCE OF A SAFETY AND SECURITY SYSTEM
The management must take care that the Safety and Security systems
cover the following areas:
1. Guest: Protection from crimes such as murder, abduction and health
hazards from outsiders, hotel staff, pests, food poisoning etc.
10. 2. Staff: Providing staff lockers, insurances, health schemes, provident funds
etc. Protective clothing, shoes, firefighting drills, supply of clean drinking
water use of aqua guards, sanitized wash rooms etc.
3. Guest luggage: Secure luggage store rooms and proper equipment such as
luggage trolley and bell hop trolley should be provided.
4. Hotel Equipment: Lifts, Boilers, Kitchen equipment, furniture fitting and
building etc. must be protected and for these the Safety and Security should
cover up fire safety equipment, bomb threat security system, water floods
security system, earthquake security system , safe vault safety and security
system etc.
5. Protection of raw materials, goods, provisions and groceries etc. For this the
safety and security system should cover proper storage and pest control
systems, apart from the application of total material management system.
6. Protection of Funds:
Only one person should have access to each cash bank and each bank
should be in a separate drawer.
All transactions should be recorded immediately.
The cashier should close the cash register drawer after each transaction.
Cashiers should complete transaction in process before changing currency
into different denominations for the guests. Each change request should be
handled as a new transaction to avoid confusion.
A supervisor or a member of the accounting division should occasionally
conduct an unscheduled audit of front office cash registers.
The hotels should have a policy that states where employees should place
cash during a transaction.
TYPES OF SECURITY:
1. Physical aspect
2. Safety and Security of persons
3. Safety and Security of systems
10 important Safety and Security measures necessary in hotels:
1. Key Card Locks: Guest room locking systems these days include punch and
magnetic key cards which have locks with flash memory and other
functions. The system can directly be linked with PMS.
2. Security Guards: Trained security guards working 24-hours every day to
provide the best in safety and security for the guests.
3. Security Cameras: Security cameras with digital technology, intelligent
access central system, software interface with CCTV for matching
undesirable visitors and criminals, along with metal detectors, and spy
cameras and use of biometric readers like hand key reader or face
recognition system etc.
4. Fire Alarms: Smoke detectors and fire alarms in each guest room and
throughout the entire complex that is monitored 24 hours a day, 7 days per
week that pinpoints the exact point of the alarm allowing our security staff
to respond immediately to the area of any alarm condition.
5. Emergency Power: Provision for emergency power in case of a power cut to
provide uninterrupted guest service.
6. Emergency Manual: Hotels maintain an emergency manual, detailing exits
and help in the event of a variety of emergencies.
11. 7. Employee Photo ID: For added security, some hotels have employees wearing
a photo ID nametag allowing quick identification.
8. In-Room Safes: In addition to the safety deposit boxes offered by most hotels
at the front desks, some hotels provide in-room guest safes capable of
holding a lap-top computer that use the guest’s own credit card as the key.
9. Guest elevators
10.Defibrillation Units: A life saving device in case of heart attacks, defibrillation
units are starting to be deployed among police and emergency personnel
across the nation.
Getting Better
Why should we familiarize the safety and security measures necessary in
hotels?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
Gaining Mastery
ACTIVITIES 2.2 “OBSERVE SAFETY FIRST!”
Observe at least 3 security and precautionary measures in the hotel
establishment through video presentation and explain how the personnel
implement the safety and security measures. Put your answer in a sheet of paper.
Scoring rubrics below will be basis for the evaluation.
12. Rubrics for Scoring
Scoring Rubrics for Explanation
Criteria Percentage
Content 2 %
Delivery 1.5%
Creativity 1.5%
TOTAL 5%
Writers: Giovanni M. Ortega / Rosalie Palamara / Jimagil O. Gomez
Schools: Padada NHS / Bangkal NHS /Matanao NHS
Division: Davao del Sur
Illustrator:
School:
Division:
13. What I Need to Remember
The guest, who comes to a particular hotel, comes with an
understanding that he and his belongings both will be safe and secure during his
stay at the hotel. At the same time it is also quite important that the hotel staff and
assets are protected and secure. Hence it is very important to have a proper Safety
and Security system in place to protect staff, guests and physical resources and
assets such as equipment, appliances buildings, and gardens of the hotel and also
the belongings of the guest. Safety and Security is always the first priority towards
guest service
Writers: Giovanni M. Ortega / Rosalie Palamara / Jimagil O. Gomez
Schools: Padada NHS/ Bangkal NHS / Matanao NHS
Division: Davao del Sur
Illustrator:
School:
Division:
14. Answer Key
ACTIVITY 2.2
Refer to the Scoring Rubrics
Writers: Giovanni M. Ortega /Rosalie Palamara / Jimagil O. Gomez
Schools: Padada NHS / Bangkal NHS /Matanao NHS
Division: Davao del Sur
Illustrator:
School:
Division:
