3. Hotels are classified according to the hotel size,
location, target markets, levels of service, facilities
provided, number of rooms, ownership and affiliation
etc.
Types of Hotels or
Classification of hotels by
their type
4. 1. Size - Or
number of rooms
Under 200 rooms
200 to 399 rooms
400 to 700 rooms
More than 700 rooms
The above categories enable
hotels of similar size to compare
operating procedures and
statistical results.
5. 2. Target
Markets
The hotel targets many markets and can be
classified according to the markets they
attempt to attract their guests. The common
type of markets includes business, airport,
suites, residential, resort, timeshare, casino,
convention and conference hotels.
6. Business
Hotels
These hotels are the largest
group of hotel types and they
primarily cater to business
travellers and usually located in
downtown or business districts.
7. Airport
Hotels
These type of hotels typically
target business clientele, airline
passengers with overnight
travel layovers or cancelled
flights and airline crews or staff.
8. Suite
Hotels
These kind of hotels are the
latest trend and the fastest-
growing segments of the hotel
industry.
13. Timeshare
/ Vacation
Rentals
Another new type or segment
of the hospitality industry is the
timeshare hotels. These are
sometimes referred to as "
Vacation-interval" hotels.
16. Pension or
guesthouse
These are very popular with
tourists not wanting the large
hotel with many facilities they
may never use but are looking
for a more personal place to
stay which will cost less and
have a ‘home from home
feeling.
20. These are also called luxury / Five Start hotels,
they target top business executives,
entertainment celebrities, high-ranking political
figures, and wealthy clientele as their primary
markets.
World-class
service
21. Hotels offering mid-range or otherwise 3 to 4-
star hotels service appeal to the largest
segment of the travelling public.
Mid-Range
Service
22. These hotels provide clean, comfortable, safe,
inexpensive rooms and meet the basic need of
guests.
Budget / Limited
Service
24. They do not have identifiable ownership or
management affiliation with other
properties.
Independent /
Single Owner
Hotels
25. Hotels that are part of a hotel chain and
these kinds of ownership usually imposes
certain minimum standards, rules, policies
and procedures to restrict affiliate
activities.
Chain hotels
27. OCC –
Occupied
Stay Over
The room is assigned to a
certain guest and they are not
leaving today; at least they
have one more night. The
management is well aware of
the situation.
It is a room that has already
been assigned to a guest who
has already checked in the hotel.
No one else can take that room
before the current guest leaves.
28. On-
Change
DND – Do
Not Disturb
This means that the guest
should not be disturbed in any
way. This includes all forms of
destruction, whether it is
cleaning or room service.
No one is currently in the room,
but it is not yet clean and ready
for another client. The room will
be ready for resale when the
management meets all
conditions.
29. Cleaning in
progress
Sleep-out
The room is under someone
else’s name, but the bed is still
unused. This means the guest
has left the hotel without
settling the accounts.
The room attendant or hotel
employee is currently cleaning
the room. No one (guests) will
be allowed to enter the room
before the cleaning process
begins.
30. On-Queue Skipper
The guest has not made any
plans to settle their account
and has already left the hotel.
The management will have to
look for another way to find
that guest and settle the
accounts.
This means that the room
assigned to a certain guest is
not ready or available, but the
guest has already arrived at the
hotel. The guest will have to
wait.
31. Vacant
and ready
OOO – Out
of Order
This means that the room
cannot be occupied under any
circumstance. The room may
be out of order due to
extensive cleaning,
maintenance or refurbishing.
The room has gone through all
the steps, cleaning and
inspection, to prepare it for the
next guest. The room is not
assigned to anyone yet.
32. OOS – Out
of Service
LO –
Lockout
A guest who still has pending
issues with the hotel, like they
have not settled their account,
will not re-enter the room until
the clearance is done.
This shows that a certain room
is under short-term
maintenance. Once the issue
(small issues) is resolved, guests
can be assigned the room.
33. DNCO–Did not
check out
DO – Due
Out
The room should be vacant on
the indicated date or the guest
is supposed to leave on a
particular date. This is to allow
another guest to enter the
room.
The guest left the hotel without
any notification, but he or she
has made arrangements to
settle the accounts. The
management will have clear
information on when and how
the accounts will be settled.
34. CO – Check
Out
LC – Late
Check out
The guest has made
arrangements to vacate the
room but requested (and
allowed) the hotel
management to leave at a later
date.
The guest has left the hotel in
good faith (settled the accounts
and returned the keys). The
room is ready for another guest.
35. EC – Early
Check in
VC – vacant
and clean
The room is vacant and
cleaned by the housekeeping
and is ready for the next guest.
The room will have this status
until another guest makes the
reservation.
The guest has requested the
hotel management to check in
on a date earlier than the
previously indicated date and
time
