Grade 9 tle lesson

1. Technology and
Livelihood
Education
(TLE)

2. Technology and
Livelihood
Education
(TLE)

3. Let us determine first how much you already know about providing house keeping
services to guest. True or False. Direction: Write TRUE if the statement is correct, and
FALSE if it is incorrect.
_____1.Hotels follow different approaches in giving the best service they can provide for their guest.
_____2. The responsibility of a housekeeper is to clean the room of the guests only.
_____3.Items considered as valuables are given one year to be claimed by the owner.
_____4.Guest’s personal items should also be respected by not touching them or removing them anywhere
_____5.Well-mannered staff is an asset of the hotel as they can help build hotel guests’ contentment and
trust.
_____6.Quality service means a lot to any establishment because once the guest is satisfied with the service,
this would mean continued patronage.
_____7. Shared bathrooms must be cleaned every other day.
_____8.Tailor is employed on site- to mend uniforms, linens and upholstery or repurpose ripped linens into
aprons and rags.
_____9.Bed cover is a comforter, duvet or special cloth with design for cover purposes.
_____10.Interpersonal skills are traits you rely on when you interact and communicate with others.
_____11.Guest folder or compendium contains envelope, stationary, post card, ballpen.
_____12. You can use your room keys or sharp object when knocking.
_____13. Place the soiled items in the trash can.
_____14.You can knock the door even if there is DND sign.
_____15. Come to work clean and properly groomed

9. DEFINITION OF TERMS
Amenity -
a service or item offered to guests or placed guestrooms for convenience and comfort at no extra
Defect -
a shortcoming, fault or imperfection
Do Not Disturb (DND) -
a room status indicating that a room should not be entered and cleaned because guests do not want to be
disturbed.
House Rules
- set of rules strictly implemented and is designed
Laundry -
articles of clothing, linens, etc. that have been or are to be washed
Policy -
a rule, a definite course of action
Procedure -
a particular course or mode of action
Strip -
to remove bed linen from a mattress
Trolley -
a transport vehicle used in housekeeping to move supplies from room to room.

10. IMPLEMENTING HOTEL CODES, RULES & REGULATIONS Hotel
House Rules:
*Hotels follow different approaches in giving the best service they can provide for their guests. Hotel house rules ar
designed to in still discipline among hotel staff, thereby ensuring guest satisfaction in terms of comfort, safety and s
Well- mannered staff
is an asset of the hotel as they can help build hotel guests’ contentment and trust. Every guest coming and checki
wants security thus providing security is one of the most important duties of a hotel.
Hotel Rules for Lost and Found
Items
Perishable items
- are lost and found items under food like fruits, chocolates, can good, etc. After three days if the owner will not ca
come back to claim he items, it will be given to the housekeeper who finds the items. This is what they call “finders
rule.
Non- perishable items
- are lost and found items under non-food such as umbrella, shoes, bags, clothes, etc. These items are only given
month for the owner to claim. If left unclaimed, the items again will be given to the employee who found it.
Valuables
- are lost and found items such as cash, gadgets and jewelries. Items considered as valuables are given one year
- claimed by the owner. If left unclaimed, the hotel management will decide on what to do with the unclaimed items

11. Common Hotel Codes, Rules and Regulations
1.Rate/Charges
2.Settlement of Bills
3.Company's Lieu on Guest's Luggage and Belongings
4.Check-in
5.Departure
6.Luggage Storage
7.Guest's Belongings
8.Pets
9.Hazardous Goods
10.Damage to Property
11.Management's Rights
12.Relation between Management and Guest
13.Government rules and regulations and application of laws
14.Photographs and Videos

13. Characteristics of Interpersonal skills
1.Emotional Intelligence
-ability to keep one’s emotions under control and
navigate social situations with composure.
2.Communication
- individuals who can clearly articulate complex ideas to others.
3.Reliability
– a quality of being trustworthy.
4.Leadership
- who can inspire others and take charge when work needs to finish.
5.Positivity
- valuable in helping others keep stress levels down and
ingenerating a feeling of optimism throughout the office.
6.Negotiation
- any interaction in which two or more people engage in a
discussion to come up to a shared agreement.
7.Openness to feedback
- a willingness to receive feedback and use it to grow.
8.Empathy
- taking actions consistent with an understanding of how others feel.
9.Teamwork
- willing to support others when called upon.
Intrapersonal skills
refer to interactions with other people or
personalities. Intrapersonal skills initiate an
appropriate reaction and attitude because of
positive internal dialogue, occurring within the
mind. Meditation, prayer, visualization and
affirmation.