2. Technology and Livelihood Education– Grade 9
Quarter 1 – Week 1 Activity Sheets
First Edition, 2020
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Published by the Department of Education
Printed in the Philippines by Learning Resource Management Section
Department of Education – Davao del Sur
Office Address: Lapu-lapu St., Cor. Plaridel St., Digos City
E-mail Address: lrmds.davsur@deped.gov.ph
Development Team of the Activity Sheet
Writer: Giovanni M. Ortega / Rosalie Palamara / Jimagil O. Gomez
Editor:
Reviewer: Leilanie L. Tingzon
Illustrator
Layout Artist:
Management Team: Leilanie L. Tingzon (EPS EPP/TLE)
Christopher P. Felipe (EPS LRMDS)
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Republic of the Philippines
Department of Education
Region XI
Division of Davao del Sur
Name: __________________________ Date: __________
Grade: _____________________ Section: ___________
Learning Area: Grade 9- Housekeeping
Title of the Activity 1.1 “Discuss It!”
Learning Competency 1.1: Discuss implementing Hotel Codes, Rules and
regulations. (TLE_HEHK9- 12HS-Ia-e-1)
What I Need to Do?
This activity covers the basic knowledge, skills and attitude of
a good housekeeper. It includes the discussion about the
implementation of hotel codes, rules and regulations. To answer the
self-check exercise, you may write on the given respective tables on
space provided. You can also use the scoring rubrics for the
evaluation of your activity.
Gearing Up
Read and understand the information below:
Codes used in hotel listings
**Information on hotel amenities is deemed accurate, but should be confirmed
when reservations are made.
A=AAA discount available
B=Complimentary breakfast
C=Complimentary coffee
D=Complimentary evening cocktail
DND= Do Not Disturb
E=European style hotel
F=Free local phone calls
FP=Fireplaces
G=Parking available
H= Complimentary use of health facilities
HL=Historic landmark
I=In-room appliances-coffee maker, iron/ironing board, and hairdryer
J=Complimentary use of Penn health facilities
K=Kitchen facilities
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L=Complimentary local transportation shuttle (as available)
M=No maid service
N=Complimentary daily newspaper
NRHP=National Register of Historic Places
O=Only accommodations are shared baths
P=Indoor Pool
Q=Evening Snacks
R=Reserved rooms for NWAV 24
S=Some accommodations are for shared baths
T=Complimentary afternoon tea
U=Complimentary center city shuttle service
V=Valet parking available
W=Complimentary wine and cheese
WD=Washer/dryer available
X=Free
Tariff Is for the room only and is exclusive of
any government taxes applicable Meals
and other services are available at extra
cost.
Settlement of Bills Bills must be settled on presentation,
personal cheques are not accepted.
Company's Lien on Guest's Luggage
and Belongings
In the case of default in the
payment of dues by a guest, the
management shall have the linen
on their luggage and belongings.
Check-in Please present your ID card,
Passport or Temporary Residence
Card upon Check-in
Departure Check out time is (mention your
checkout time here) please inform
the reception if you wish to retain
your room beyond this time.
Luggage Storage Subject to availability of the
storage space, the guest can store
luggage in the luggage room, at
the guest's sole risk as to loss or
damage from any cause.
Guest's Belongings Guests are particularly requested
to lock the door of their rooms
when going out going to bed.
Pets Mention your policy for Pets
(allowed or not- allowed) / (Allow
us to make separate
arrangements.)
Hazardous Goods Bringing goods and/or storing of
raw or exposed cinema films or
any other article of a combustible
or hazardous nature.
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Damage to Property The guest will be held responsible
for any loss or damage to the
hotel property caused by
themselves, their guests or any
person for whom they are
responsible.
Management's Rights It is agreed that the guest will
conduct him/ her in a respectable
manner and will not cause any
nuisance or annoyance within the
hotel premise.
Getting Better
At this point, you have already known about the hotel codes, rules and
regulations. To understand more about the learning skills and concept of the
activity. Please answer the self-check exercise.
Write inside the tables about the agreements between the guest and
hotel in order to make their stay as pleasant as possible.
Tariff: Settlement of Bills:
Check In: Departure:
Luggage Storage: Management’s Right:
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Gaining Mastery
ACTIVITY 1.1
“DISCUSS IT!”
Direction: In a paragraph form, write and explain the importance of hotel codes,
rules and regulations. The scoring rubric below will be basis of evaluating your
output.
Rubrics for Scoring
Scoring Rubrics
Criteria Percentage
Content 5 %
Organization 2.5 %
Delivery 2.5 %
TOTAL 10%
Writers: Giovanni M. Ortega/ Rosalie Palamara/ Jimagil O. Gomez
Schools: Padada NHS / Bangkal NHS / Matanao NHS
Division: Davao del Sur
Illustrator:
School:
Division:
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What I Need to Remember
Hotel rules / House rules are management policy or agreements
between the guest and the hotel. Usually, these policies are mentioned on
the guest registration card which is signed by the guest at the time of check-
in.
In Addition to this, a copy of rules and regulation is also kept in all
guest rooms for guest to read and understand the management policies.
This can also include the local government policies which have to be
followed by the guest.
There are also many things to be considered in making agreement
between the guests and hotel. These are the Tariff, settlement of bills,
company's lien on guest's luggage and belongings, check-in, departure,
luggage storage, guest's belongings, pets, and hazardous goods.
Writers: Giovanni M. Ortega / Rosalie Palamara / Jimagil O. Gomez
Schools: Padada NHS / Bangkal NHS / Matanao NHS
Division: Davao del Sur
Illustrator:
School:
Division:
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Answer Key
Self-Check Exercise 1.1:
Tariff is for the room only and is exclusive of any government taxes
applicable Meals and other services are available at extra cost. To know your
room tariff, please contact the Duty Manager, guest registration forms must
be signed on arrivals.
Settlement of bills. Bills must be settled on presentation, personal cheques
are not accepted.
Check In. Please present your ID card, Passport or Temporary Residence
Card upon Check-in. By Law visitors must present personal documents for
hotel records. These documents will be returned upon departure.
Departure Check out time is (mention your checkout time here) please
inform the reception if you wish to retain your room beyond this time. The
extension will be given depending on the availability. If the room is available,
the normal tariff will be charged. On failure of the guest to vacate the room
on expiry or period the management shall have the right to remove the guest
and his/her belongings from the room occupied by the Guest.
Luggage storage. Subject to availability of the storage space, the guest can
store luggage in the luggage room, at the guest's sole risk as to loss or
damage from any cause, Luggage may not be stored for a period of over 30
days.
Management’s Right. The Management has the right to request any guest
to vacate his/her room or other areas of the hotel forthwith, Without
previous notice and without assigning any reason whatsoever, and the guest
shall be bound to vacate when requested to do so. In case of the default, the
Management has the right to remove the Guest luggage and belongings from
the room occupied by him/her.
ACTIVITY 1.1 Please refer to the Scoring Rubrics
Writers: Giovanni M. Ortega / Rosalie Palamara / Jimagil O. Gomez
Schools: Padada NHS/ Bangkal NHS / Matanao NHS
Division: Davao del Sur
Illustrator:
School:
Division:
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Republic of the Philippines
Department of Education
Region XI
Division of Davao del Sur
Name: __________________________ Date: __________
Grade: _____________________ Section: ___________
Learning Area: Grade 9 - Housekeeping
Title of the Activity 1.2 “LET ME EXPLAIN”
Learning Competency 1.2: Explain different skills of good housekeeper needs
such as interpersonal and intrapersonal skills (TLE_HEHK9-12HS-Ia-e-1)
What I Need to Do?
This activity covers the different skills of good housekeeper needs such
as interpersonal and intrapersonal skills. To answer the self-check exercise, you
may use the given space provided. You may also use scoring rubrics for the
assessment of your activity.
Gearing Up
Read and understand the information bellow:
INTRAPERSONAL SKILLS
Intrapersonal is to do with self. The dictionary gives the meaning
of Existing or occurring within the individual self or mind.
In our homeschool efforts this means we want to train our children to be
the best self they can be. This is not talking about a selfish attitude, of looking out
after number 1 – far from it! It is looking at who the child is and making the most
of the inner self.
Another word, one that is becoming a popular term these days, is Emotional
Intelligence. Emotional Intelligence is the ability to understand and manage your
emotional life, which in turn will affect the life of others around you.
1. Leadership Skills
2. Public Presentation
3. Communication
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4. Knowing my Myself
5. Emotional Health
6. Gender Skills
7. Physical Health
8. Purity Issues
9. Self-Management
INTERPERSONAL SKILLS
According to Wikipedia, interpersonal skills relate to a person’s “EQ”
(Emotional Intelligence Quotient). This is the cluster of personality traits, social
graces, communication, language, personal habits, friendliness, and optimism that
characterize our relationships with other people
1. Self confidence
2. Positive attitude
3. Communication
4. Team player
5. Time Management Skills
6. Coping with pressure
7. Flexibility
8. Ability to accept constructive feedback
9. Strong Work Ethic
15 Skills and Qualities to develop to be highly sought After Housekeeper
1. Organization.
2. Communication
3. Laundry Skills
4. Honesty
5. Attention to Detail
6. Active Listening
7. Flexibility
8. Reliability
9. Cleaning
10. Cleaning Tools
11. Hardworking
12. Caring
13. Trustworthiness
14. Self-Control
15. Innovation
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Getting Better
At this point, you have already known about the different Interpersonal and
Intrapersonal Skills. To understand more about the learning skills and concept of
the activity. Please answer the self-check exercise below.
A. Explanation
1. What is the difference between interpersonal skills and intrapersonal skills?
__________________________________________________________________________________
__________________________________________________________________________________
_____________________________________________________________
2. Why are intrapersonal skills important?
__________________________________________________________________________________
___________________________________________________________________________
____________________________________________________________________________
B. MATCHING TYPE
Direction. Match the item in Column A with those in Column B. Write the correct
letter in your answer sheet.
Column A
_______1. This is the cluster of personality
traits, social graces, communication,
language, personal habits, friendliness,
and optimism that characterize our
relationships with other people.
_______2. This skill is particularly
important: the ability to read, write and
speak clearly is essential.
_______3. These are valuable in job
hunting, but also in many other aspects
of life, from revising for examinations to
working.
_______4. Skills considered doing with
self. This is existing or occurring within
the individual self or mind.
_______5. Our belief system dictates our
values and our values will direct our
actions.
_______6.He/she is a cleaning worker who
is employed either in a private home or in
a commercial environment like hotel.
_______7. Housekeeper needs to arrange
things in an orderly and unique way.
Column B
a. Cleaning tools
b. Time Management Skills
c. Innovation
d. Interpersonal
e. Laundry Skills
f. Communication
g. Intrapersonal Skills
h. Self-management
i. Organization
j. Housekeeper
k. Self-Control
l. Hardworking
m. Reliability
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_______8. Housekeeper can wash and iron
many cloths, sheets and towel on a daily
basis.
_______9.Housekeepers needs the ability
to use certain tools such as mops and
vacuum cleaners in cleaning guest room.
_______10.The housekeeping job requires
that housekeepers become creative.
Gaining Mastery
ACTIVITY 1.2
“ LET ME EXPLAIN”
Direction: Write and explain briefly in a paragraph form the following
Interpersonal and Intrapersonal Skills of a good housekeeper. The teacher will
evaluate the output using the scoring rubrics.
Positive Attitude
Leadership Skills
Flexibility
Communication
Rubrics for Scoring
Scoring Rubrics for Explanation
Criteria Percentage
Content 10 %
Delivery 5 %
Creativity 5%
TOTAL 20 %
Writers: Giovanni M. Ortega / Rosalie Palamara / Jimagil O. Gomez
Schools: Padada NHS / Bangkal NHS / Matanao NHS
Division: Davao del Sur
Illustrator:
School:
Division:
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What I Need to Remember
There are two different skills of a good housekeeper. These are the
Interpersonal Skills and Intrapersonal skills. The Interpersonal Skills relate
to a person’s “EQ” (Emotional Intelligence Quotient). This is the cluster of
personality traits, social graces, communication, language, personal habits,
friendliness, and optimism that characterizes our relationships with other
people where as the Intrapersonal skills is to do with self.
The dictionary gives the meaning of Existing or occurring within
the individual self or mind. Another word, one that is becoming a popular
term these days, is Emotional Intelligence. Emotional Intelligence is the
ability to understand and manage your emotional life, which in turn will
affect the life of others around you.
Intrapersonal Skills includes: leadership skills, public
presentation, communication, knowing my self, emotional health, gender
skills, physical health, purity issues and self-management
.
Writers: Giovanni M. Ortega / Rosalie Palamara / Jimagil O. Gomez
Schools: Padada NHS / Bangkal NHS / Matanao NHS
Division: Davao del Sur
Illustrator:
School:
Division:
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Answer Key
Self-Check 1.2
A. Explanation
1. The difference between Interpersonal skills and Intrapersonal skills is that
Interpersonal skills relate to a person’s “EQ” (Emotional Intelligence Quotient). This
is the cluster of personality traits, social graces, communication, language,
personal habits, friendliness, and optimism that characterizes our relationships
with other people while the Intrapersonal skill is to do with self. It is existing or
occurring within the individual self or mind.
2. Intrapersonal skills are all about self-awareness and controlling your own
internal attitudes and inner processes. Your intrapersonal skills form the
foundation on which you build your relationships with others because they help
you more easily navigate your interpersonal relationships.
B. Matching Type
1. d Interpersonal
2. f. Communication
3. b. Time Management Skills
4. g. Intrapersonal Skills
5. h. Self-management
6. j. Housekeeper
7. i. Organization
8. e. Laundry skills
9. a. Cleaning tools
10. c. Innovation
ACTIVITY 1.2 Please refer to the scoring rubrics
Writers: Giovanni M. Ortega / Rosalie Palamara / Jimagil O. Gomez
Schools: Padada NHS / Bangkal NHS / Matanao NHS
Division: Davao del Sur
Illustrator:
School:
Division:
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Republic of the Philippines
Department of Education
Region XI
Division of Davao del Sur
Name: __________________________ Date: __________
Grade: _____________________ Section: ___________
Learning Area: Grade 9 - Housekeeping
Title of the Activity 1.3 “Please, list down and describe me!”
Learning Competency 1.3: List down and describe the basic functions of each
personnel in the housekeeping department. (TLE_HEHK9-12HS-Ia-e-1)
What I Need to Do
This activity covers the basic functions of each personnel in the
housekeeping department. In answering the self-check exercise,
you may write it on the given space provided. You may also use
scoring rubrics for the evaluation of your activity output.
Gearing Up
Please read and understand the information below.
HOUSEKEEPING ORGANIZATIONS AND BASIC FUNCTIONS
I. EXECUTIVE HOUSEKEEPER OR HOUSEKEEPING MANAGER
- Responsible for maintaining a smooth and efficient flow of
operations in the Housekeeping Department; sees to it that housekeeping
maintenance is carried out in accordance with prescribed standards and policies.
II. ROOMS MAINTENANCE SUPERVISOR
- Directs and controls rooms keeping activities including room make up,
installation of mini bar and other room amenities; ensures conformity to prescribed
room-keeping standards and policies.
III. HEAD HOUSEMAN OR PUBLIC AREA SUPERVISOR
- Directs or control all activities concerning public area maintenance and
ensures conformity to prescribed housekeeping standards and policies.
IV.ROOM BOY, CHAMBERMAID OR ROOM ATTENDANT
- Attends to the maintenance and upkeep of all guestrooms and service
areas assigned to him/her.
V. MINI BAR RUNNER/ATTENDANT
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- Responsible for performing mini-bar installation, listing, replenishing,
inventory-taking, stocking, requisitioning, and other related functions
VI. Houseman
Basic Function: Responsible for the upkeep and maintenance of cleanliness
and orderliness in public areas assigned to him.
VII. Powder Girl
Basic Function: Responsible for the cleaning, care and maintenance of ladies
comfort rooms and locker rooms.
VIII. Gardener and Ground Maintenance Crew
Basic Function: Responsible for maintaining the grounds including plants and
landscape.
IX. Pest Control Technician
Basic Function: Attends to the prevention and control of pests through
preventive and corrective techniques.
Getting Better
At this point, you already knew about basic functions of
housekeeping personnel. In order for you to enhance your
understanding about the skills and concept of the learning
competency. Answer the self-check exercise below.
Direction: Fill in the missing word. Write you answer on the space
provided.
1. Houseman is responsible for the upkeep and maintenance of
_________ and orderliness in public areas assigned to him.
2. Room boy is attends to the maintenance and upkeep of all
_________ and service areas assigned to him.
3. Pest Control technician is attends to the __________ and
control of pests through preventive and corrective
techniques.
4. Powder Girl is responsible for the cleaning, care and
maintenance of _______ comfort rooms and locker rooms.
5. ______________is responsible for performing mini-bar
installation, listing, replenishing, inventory-taking, stocking,
requisitioning, and other related functions.
6. Head houseman or public area supervisor is directs or
control all activities concerning _____________ maintenance
and ensures conformity to prescribed housekeeping
standards and policies.
7. ________________directs and controls rooms keeping activities
including room make up, installation of mini bar and other
room amenities; ensures conformity to prescribed room-
keeping standards and policies.
8. Housekeeper manager is responsible for maintaining a
smooth and efficient flow of operations in the_______________;
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sees to it that housekeeping maintenance is carried out in
accordance with prescribed standards and policies.
9. Gardener and Ground Maintenance Crew is responsible for
maintaining the grounds including plants and__________.
10.A ___________ is a cleaning worker who is employed either in
a private home or in a commercial environment like hotel.
Gaining Mastery
Activity 1.3 “Please, list down and describe me!”
Direction: Give at least 5 examples of housekeeping personnel and describe their
basic functions. Put your answer in a sheet of paper. Scoring rubrics below will be
basis for evaluation.
Rubrics for Scoring
Scoring Rubrics for Explanation
Criteria Percentage
Content 2 %
Delivery 1.5%
Creativity 1.5%
TOTAL 5%
Writers: Giovanni M. Ortega /Rosalie Palamara / Jimagil O. Gomez
Schools: Padada NHS / Bangkal NHS / Matanao NHS
Division: Davao del Sur
Illustrator:
School:
Division:
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What I Need to Remember
Housekeeping job in commercial establishments is more complex to
manage as compared to domestic housekeeping. With a lot of guests to
attend to, housekeeping responsibilities have to be distributed to several
sections of the housekeeping department. One section attends to the
maintenance of guestrooms; another to public areas while separate one
takes care of efforts have to be well coordinated among the various sections
to ensure efficient housekeeping maintenance.
Writers: Giovanni M. Ortega / Rosalie Palamara / Jimagil O. Gomez
Schools: Padada NHS / Bangkal NHS / Matanao NHS
Division: Davao del Sur
Illustrator:
School:
Division:
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Answer Key
Self-Check 1.3
1. Cleanliness
2. Guestrooms
3. Prevention
4. Ladies
5. Minibar Runner/ Attendant
6. Public area
7. Room Maintenance Supervisor
8. Housekeeping Department
9. Landscape
10.Housekeeper
Activity 1.3
Please refer to the scoring rubrics
Writers: Giovanni M. Ortega/ Rosalie Palamara / Jimagil O. Gomez
Schools: Padada NHS / Bangkal NHS /
Division: Davao del Sur
Illustrator:
School:
Division:
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Republic of the Philippines
Department of Education
Region XI
Division of Davao del Sur
Name: __________________________ Date: __________
Grade: _____________________ Section: ___________
Learning Area: Grade 9 - Housekeeping
Titles of the Activity 1.4 “STORY WRITE-UP”
Learning Competency 1.4: Discuss nature and scope of guestroom cleaning, care
and maintenance (TLE_HEHK9- 12HS-Ia-e-1)
What I Need to Do
This activity covers the discussion of nature and scope of guest cleaning, care
and maintenance. To answer the self-check exercise, you may use the given space
provided and scoring rubrics for the assessment of the activity.
Gearing Up
Read and understand the discussion below:
Types of Housekeeping & Scope of Housekeeping Maintenance
Types of housekeeping
1. Domestic Housekeeping- refers to housekeeping maintenance in a house. It
covers bedrooms, kitchen, dining, receiving area, grounds and the
surroundings areas within the house.
2. Institutional Housekeeping applies to housekeeping maintenance in
commercial lodging establishments like hotels, resorts, inns and apartels.
Institutional Housekeeping usually covers the following areas:
Guest rooms
Hallways and corridors
Lobby
Public Rooms and restaurants
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Offices
Stairways
Windows
Stores, concessionaire shops
Grounds
Linen and Laundry area.
It does not include the kitchen and dining areas since these are handled by the
Food and Beverage Section.
Housekeeping job in commercial establishments is more complex to manage
as compared to domestic housekeeping. With a lot of guests to attend to,
housekeeping responsibilities have to be distributed to several sections of the
housekeeping department. One section attends to the maintenance of guestrooms;
another to public areas while separate one takes care of efforts have to be well
coordinated among the various sections to ensure efficient housekeeping
maintenance.
SCOPE OF HOUSEKEEPING MAINTENANCE
The responsibilities of the housekeeping Department include the following:
1. Guestroom Maintenance
a. Maintaining the cleanliness and orderliness in the guestrooms
b. Furnishing the room with the necessary amenities and supplies such
as bed, linens , appliances, etc.,
c. Attending to service request of house guests
d. Keeping the area free of safety hazards.
2. Maintenance of Public Areas
a. Maintaining the cleanliness and orderliness in all public areas which
include lobby, corridors
b. Maintaining and up keeping the surroundings of the building by
keeping it clean and free of liters.
c. Maintaining an attractive landscape to enhance eye appeal.
d. Keeping the public areas free of safety hazards
e. Undertaking minor repair like busted bulbs, broken furniture, etc.
3. Maintenance of Linen/Laundry Service
a. Collecting and delivering laundry items for house guests or in house
occupants.
b. Washing drying, ironing guest laundry as well as linens used in
banquet functions, food service and guestrooms
c. Mending service
4. Washing, Issuance, Repair and Inventory of Employee’s uniforms
5. Installation, cleaning and Maintenance of Fixtures and Facilities like
furniture and appliances.
6. Provision of special services like babysitting, polishing shoes, etc.
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Getting Better
At this point, you already knew the nature and scope of
guestroom cleaning, care and maintenance. To understand more about the skills
and concept of this activity. Please answer the self-check exercise below.
Direction: Answer the following statement TRUE or FALSE. Write your answer on
the space provided.
_________1. Housekeeping job in commercial establishments is more complex to
manage as compared to domestic housekeeping.
________2. Guestroom Maintenance shall keep the area free from hazard.
________3. Hallways and corridors are belongs to Institutional Housekeeping.
________4. Domestic Housekeeping is refers to housekeeping maintenance in a
house.
________5. Maintaining an attractive landscape is not an example of public areas
maintenance.
________6. Public areas maintenance is an example of mending service.
________7. Attending to service request of house guests is an example of guest room
maintenance.
________8. Washing guest clothes is a job of hotel worker.
________9. Repair of uniform of the employees is not a part of housekeeping.
________10. Public areas includes carport.
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Gaining Mastery
ACTIVITY 1.4
STORY WRITE -UP
Directions: Make a story about housekeeping maintenance. In a sheet of paper,
please discuss or include in the story on how the housekeeper maintains the
cleanliness, furnishing and orderliness in the establishment. The scoring rubric
below will be basis of evaluating your output.
Rubrics for Scoring
Scoring Rubric for Story Write-Up
Criteria Percentage
Content 5 %
Organization 2.5 %
Delivery 2.5 %
TOTAL 10%
Writers: Giovanni M. Ortega / Rosalie Palamara / Jimagil O. Gomez
Schools: Padada NHS / Bangkal NHS / Matanao NHS
Division: Davao del Sur
Illustrator:
School:
Division:
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What I Need to Remember
There are two Types of Housekeeping, the Domestic Housekeeping and
Institutional Housekeeping. Domestic Housekeeping is refers to
housekeeping maintenance in a house. It covers bedrooms, kitchen, dining,
receiving area, grounds and the surroundings areas within the house.
Institutional Housekeeping applies to housekeeping maintenance in
commercial lodging establishments like hotels, resorts, inns and apartels.
Writers: Giovanni M. Ortega /Rosalie Palamara / Jimagil O. Gomez
Schools: Padada NHS / Bangkal NHS / Matanao NHS
Division: Davao del Sur
Illustrator:
School:
Division: