IT Manager Resume

1. Quinn H. Leslie
Novi, MI
Cell 989-889-4997
qhleslie@gmail.com
I am ideally suited to coordinate a team to resolve diverse issues, due to my wide ranging skill set and
senior level understanding of systems and their interaction. I am technical yet not an introvert, lending to
my communication ability with teams, vendor relationships and management points of contact.
I provide communication through reporting along with discussion that provides real and honest answers,
which allows for accurate, clean and clear decisions.
I have drawn out of my team creative resolutions, which provides balanced or best responses to issues,
with a history of financial frugality always.
I have reported to directors for budget forecasting and project direction, SOX, disaster recovery and
business risk assessment.
PROFESSIONAL EXPERIENCE
• Plant IT Manager, Lear Inc.: Manages Cisco migrations, 3 reports, 3 sites of 2 metals plants, 1 off-site.
• Lear: Lead IT team, act as Helpdesk, Desktop, Cell and Phones, Floor, Server, and Cisco Infrastructure support.
• Manages Team Heat ticket system to SLA’s sunrise to sunset, SOX reports, with customer focus using KPI’s.
• Manages IT team strategic direction through scrums, project planning, and, daily through annual activities.
• Manages Team to resolve all IT issues: MS servers, PCs and Nodes, scanning, AP wireless, Cisco, and user.
• Manages Environment: IT record of zero downtime, with proven ability for creative cost efficiencies.
• Lear: Managed AS400, manage users and security rights, fixed print queue issues, document resolutions.
• Manages team support of COTS, POTS, LOTS applications, VPN installs, configurations and documentation.
• Supported many MS Active Directory Environments, and supported local and AD logons and Group rights.
• Managed Lear IT Team and supported users in Office migrations over Office 2003/2007/Office 365 and Cloud.
• Managed Lear IT Team and supported users in Lync, Skype and Skype for Business migrations.
• Supported MS Exchange server or clients for 20 years, in MS Active Directory Environments.
• Manages Team to verify node imaging, MS Windows and Linux, using Ghost, Acronis, Altiris, among other.
• Lear: ERP financial reports from MS SQL database reports for audits and quarterly reporting of GL, AP, AR.
• Lear Trans4M ERP User and Administration support, resolution documentation and SOX documentation.
• Lear SAP Project: SAP data extracted from Trans4M ERP, manage AS400 SAP bridge interface and scanners.
• Lear: Supports SAP in plant environment: node installs, user support, password unlock/resets, process updates.
• Lear: Managed Site Business Rick Assessment: requirements of systems, applications, and command structure.
• Lear: Managed inventory through reporting, sneaker-net, node system reporting and PowerShell and AD
reports.
• Lear: Contributed in daily plant manager meetings with colleague business leads to speak to issues and plans.
• Manages IT financials: long-term project planning and budgeting, creating Project PARs, HW and SW reqs.
• Manages Lear budget of over $500,000 with three reports.10 years manufacturing, 20 years total in IT support.
• Lear: Managed IT financials project planning and budgeting, creating Project PARs, HW and SW requisitions.
• Lear: Managed vendor relationships: SW, HW, plant circuits, IP phones, labeling, scanning, printers, etc.
• Lear: Managed and performed Cisco switch maintenance, configuration file backups and port changes.
• Lear: Resolved corporate web application routing issues, by troubleshooting local VLAN configuration issues.
• Lear Managed Upgrade Projects: Cisco routers, switches, Cisco Access Points, and Verizon circuit increases.
• Lear: Managed MS Server IP Static devices, by coordinating with engineers and clear switch arp cache.
• Lear Managed Cisco WAN Router and circuit improvements to facilitate SAP data WAN transmission increase.
• Lear: Managed IP devices, by coordinating with engineers to test old devices prior to Cisco switch deployments.

2. • Lear: Managed assembly line PLC PCs running RS Linux and other IP devices, in coordination with engineers.
• Lear: Managed Site Disaster Recovery Documentation: Management Sign Off’s: populated data for hardware.
• Lear: Managed IT SOX compliancy, audits reports, performs self-reporting as Liaison to Lear Director of SOX.
HISTORY
October 2016 to Current Yanfeng, Monroe, MI
IT Multi Plant Coordinator: Adient is formerly Johnson Controls: Yanfeng Interiors is a division of Adient.
Reports to CI Manager and performs IT technical support, plus provides senior level technical and on call support,
for two manufacturing plants. Interiors plants: IT interfaces with engineers to support injection molding and
vacuum forming of interiors. Submits requisitions towards IT Purchases. Directed to populate data for ITPM.
Manufacturing Facilities: Two plants supporting GM, Ford and Chrysler Tier One and Tier 2 contracts.
IT Infrastructure: HP MS servers and Cisco switch and wireless, LAN/WAN, Active Directory, MS Office 365
cloud Outlook, Skype for Business environment. Systems include Microsoft Server 2008/2012 and SQL Server
2005 back end of POTS and COTS applications. Use Dameware Remote Desktop to support users and servers.
Populate Disaster Recovery data for the environment for systems access, Cisco switch and wireless Access Points,
and for WAN circuit and LAN. Coordinates with support techs to resolve multi-site issues.
May 2016 to August 2016 AEL Span, Belleville, MI
IT Infrastructure Manager: Manages and performs IT technical Infrastructure, plus provides senior level
technical and on call support, for five manufacturing plants. Member of management team attending weekly
meetings representing IT, reporting to the Director of IT. Submit requisitions towards IT Purchases and Budget.
Oversees Cisco VOIP phones. Performs Visual Basic, Batch File scripting for internal support situations.
MS Server 2012 Projects: Reviewed purchase and procured new MS Server 2012 Hardware install for remote
site. Later, assisted in setup of Insequence licensed software. Setup included software functionality on server in
conjunction with hand held Workabout Pro4 Windows CE scanners. Scanner baseline setup, and software setup
using Windows RDP Profiles from server. I have established FTP and EDI transactions to and from vendors, and
coordinated with Insequence software to establish receipt of files.
Manufacturing Facilities: Five facilities are JIT, Sequencing and Cross-Dock environments. Currently a
migration from another company’s infrastructure to a new domain infrastructure is in process. I enabled Cloud
Exchange forwarders and DNS forwarding. I have installed new HP servers and APC 3000 UPS’s, troubleshot a
variety of hardware and software issues, and gathered infrastructure data.
IT Infrastructure: Procured HP MS servers and Cisco switch and wireless, LAN/WAN, Active Directory, MS
Office 365 client and cloud Outlook, Skype for Business environment. Systems include Microsoft Server
2008/2012 and SQL Server 2005 back end of POTS and COTS applications. Use TeamViewer, MS Remote
Desktop to support HP and Dell Servers, IBM Desktops, and Laptops. Manage SysPrep, Acronis imaging of IBM
PCs, laptops. Microsoft Office 365 Client email support for two domains, for AEL sites while breaking the
domain into one company domain. Support production label printing and bar code scanners. Populate Disaster
Recovery data for the environment for systems access, Cisco switch and wireless Access Points, and for WAN
circuit and LAN. Coordinates with local part-time support techs to resolve multi-site issues.
IT Systems Security: Report to IT Director for documentation, policies and procedures. Populate domain data for
systems information and access.
Highlights:
• AEL Span and Lear: Create team policies, documentation adhering to SOX and ITPM requirements.
• AEL Span: Configured Rackspace Office 365 cloud registers in a new domain, and added DNS domain entries.
• AEL Span: Configured and supported Outlook client and Office 365 cloud on Windows 7 and 10 clients.
• AEL Span: Supported MS Server 2012 virtualized on HP Servers. 2 MS SQL, 2 admin servers with mirroring.
• AEL Span: Setup and interfaced scanners and servers with Insequence Inc. sequencing software.
• AEL Span: Assists to perform site wireless surveys and antenna assessments to maximize coverage.
June 2010 to May 2016 Lear, Inc., Roscommon, MI
Acting IT Manager: Manage three IT technical staff reports, with reviews and hiring. Provides senior level
technical and on call support, for three metals manufacturing plants operating 24/7. Member of management team
attending weekly meetings representing IT. Perform administrative reporting to Plant Manager and to corporate
Director, also financial and SOX reporting. Submit PARs and Requisitions to direct the yearly budget over
500,000. Created and maintains a team project list, along with Heat as the corporate ticket solution. Oversees the

3. Mitel VOIP phone systems and cell phone budgets. Performs financial GL, AP, AR SQL queries for auditing and
monthly data extractions. Performs Visual Basic, Batch File scripting for internal support situations. Performed
Inventory in association with management team, to less than 1% variance during recent inventory.
SAP Project: IT Lead for SAP migration extracting Trans4M ERP system user and rights data, guided non-IT
local personal with assistance, and crucial IT source for installation and configuration of wireless hand-held
Symbol 9090 Shipping and Receiving scanners. Includes bridging the AS400 system to SAP, where shop floor
thin clients and scanners data is back flushed, bridging from an MS SQL server to SAP. Management lead in
coordination with Materials department to perform plant inventories in previous Trans4m ERP and the new SAP.
Manages IT Team performing SAP and Active Directory password resets and SAP connectivity issues, and team
per shift generated SAP EDI Error reports.
VM Ware MS Server 2012 Project: New VMWare server hardware deployed with MS server 2012, with
upgrades to Torque Gun revisions, PLCs. Includes Cisco switch migrations of 2 old IDFs to 2960 “S” and “X”
models, the MDF similarly stacked, and the installation of new Cisco 3800s patched into the VM Server. In
addition, migration to Avamar cloud backup from CA Arcserve version 15.
Manufacturing Facilities: Three plants campus totaling one mil. Sq. ft. Manufacturing facility. We used cold
rolled steel, inventoried in a database and we maintained a cut and etch lab to observe metal quality. The site
Included Robotic laser and Mig welders with IT Support to Weld PCs, Thin Clients, label printers, and PLCs.
Allen Bradly press PCs and press thin clients back flushed to SAP, and numerous related IP devices. Operations
include two assembly lines for seat assembly in Tier 2 logistics operation as vendor to Magna/Chrysler,
Mercedes, and BMW. Also, support of Quality for Cut and Etch PCs, destruct data PCs, homegrown
spreadsheets, and a full paint line.
IT Infrastructure: Six HP ProLiant MS servers and a Nagios Linux IP monitoring server, with Cisco switch and
wireless, LAN/WAN, Active Directory, MS Office 2007/Office 365, Skype for Business environment. Systems
include Microsoft Server 2003/2008/2012 and SQL Server 2005 back end of POTS and COTS applications, with
ArcServe tape backup. Use VNC, MS Remote Desktop and Altiris to support HP and Dell Servers, Desktops, and
Laptops. Manage SysPrep, Acronis and Altiris imaging of Dell, HP PCs, laptops, and Thin Labs and HP Touch
Screen monitors. Microsoft Office 365 Client email support. Support internal Excel and Access database
applications, Lear AS400 production label printing front end of assembly line software, HTTPS Web and Telnet
SSH applications, various AutoCAD installs, all bar code printers and scanners, the labels budget and ordering,
production line build number overhead line monitors. Maintain Disaster Recovery data in the environment for
Cisco switch and wireless Access Points, and resolves WAN circuit and LAN issues. Coordinates with engineers
for associated Migrated XP PCs and thin clients to Win7. Mitel VOIP phone systems, Verizon cell phones.
Disaster Recovery Planning: Yearly updates site contact data, and systems and applications data, policies and
procedures. Internal and customer quality control and process history retention and restore.
IT Systems Security: Report to IT Director for IT SOX and IT ITPM policies and procedures site certifications.
Highlights:
• Lear and AEL Span: Create team policies, documentation adhering to SOX and ITPM requirements.
• Lear: Resolved corporate web application routing issues, by troubleshooting local VLAN configuration issues.
• Lear: Managed and performed Cisco switch maintenance, configuration file backups and port changes.
• Lear Managed Upgrade Projects: Cisco routers, switches, Cisco Access Points, and Verizon circuit increases.
• Lear Managed Cisco WAN Router and circuit improvements to facilitate SAP data WAN transmission increase.
March 2010 to April 2010 Comerica Bank, Inc. Contract, Auburn Hills, MI
Systems Analyst: W3R consultant, on a team of eight, restore Lotus Notes NSF files from tape backup, open and
forward period emails using forwarding agent, Admin and Designer rights. Executed Domino Configuration
Tuner on servers in the entirety of the mixed Netware 6, MS Server environment and provided resultant reports. I
Developed an MS Access DB of environment servers, documenting server type status and OS. 90 day contract
completed in 30 days.
January 2009 to April 2009 Meijer, Inc., Grand Rapids, MI
Systems Support Analyst: Multi-state administration of Cisco Switches with MPLS and Main Frame circuits,
Avaya Phone Systems, AIX Mainframe, TCP/IP, with Exchange 2007 Mailbox/Clients, MS Servers. Contract.
March 2005 to December 2008 Ryder Logistics, Inc, Lansing and Lake Orion, MI

4. Network Administrator/Systems Analyst: One, of a 5 person team, providing all IT support, for the largest
General Motors’s Tier 1 JIT logistics facility (2.2M SqFt). Supporting two General Motors auto assembly plants,
and assisting the remaining Ryder GM logistics facilities in a Microsoft multi state, multi server, wireless,
LAN/WAN, Active Directory, Office 97/2000/2003, Cisco/Symbol switch and wireless environment. Stands up
HP ProLiant and Dell servers, installs, configures and administrates Microsoft Server 2000/2003 and SQL Server
2000/2005. Support a multi-site wireless environment running SQL Server back end, MS Access and .NET front
end internal applications. Installed and support HW/SW for CA ArcServe tape backup at two sites. Use VNC, MS
Remote Desktop and LANDesk to remote support Servers/Desktops. Manage SysPrep Ghost imaging of Dell, HP
PCs and laptops, with Lotus Notes email support. Support Symbol MC 9060 bar code scanners. Support external
proprietary GM/EDS UNIX. Laid off with 70% of IT department, due to down turn in the auto industry.
January 2005 to March 2005 Smiths Aerospace Clover Consulting Contract, Grand Rapids, MI
MS Outlook Systems Support Analyst: Outlook/Exchange and Win PC systems analyst. Resolved Remedy
tickets as a member of the IT team, providing international support in a Netware environment.
July 2004 to January 2005 Enprotech Mechanical Services, Inc., Lansing, MI
Manager, Information Systems: Multi-state, international administration of MS Server, Win PCs, Active
Directory in a TCP/IP, wireless LAN/WAN environment, Exchange Mailbox/Client administration. Linux server,
user account and print queue management. ArcServe tape backup administration. Business downturn layoff.
March 2004 to July 2004 North Ottawa Community Hospital, Grand Haven, MI
Systems/PC Analyst: Win PC/Laptop, MS server 2000, server tape backup, McKesson application support.
February 2004 Care Choice Michigan Robert Half Technologies Contract, Okemos, MI
Systems Server Analyst: Support Win PCs, MS Server, Office, Exchange Clients, and SAN multi-tape backup.
November 2003 to January 2004 Smiths Aerospace Clover Consulting Contract, Grand Rapids, MI
Outlook/Systems Support: Outlook/Exchange systems guru analyst, resolving Remedy tickets and mentoring IT
team members providing international support in a Netware environment.
October 2003 Swoboda, Inc. Tek Systems Contract, Grand Rapids, MI
PCServer Analyst: Win PC/Laptops, Server 2000, Outlook support, web and email filtering, Netware 5 shop.
April 2003 to September 2003 Siemens Dematic, Grand Rapids, MI
Operations Liaison and Support Analyst: Support MS 2003 Active Directory accounts, document Novell 5
migration to MS, and resolve support tickets. Left in major force reduction, when Siemens bought out Rapistan.
October 1997 to October 2002 NCI Information Systems, Inc., Federal Center, Battle Creek, MI
PC Systems Support Analyst for Global Dept of Defense (DOD) Operations (DRMS, DLIS)
Team Lead: Team Lead with direct reports, Ghosting and deploying Win2k and Dell PCs at DOD sites in six
states of the Continental United States, team also deployed Europe and Asia. Performed the role of backup
desktop support manager as the manager worked through medical issues. 5 years Tier 2 PC analyst support.
Deployed and supported generations of MS OS from 3.1 through Windows 2000. Resolved Tier 2 Magic tickets
involving Telecom, UNIX, Oracle clients, LAN/WAN issues, on MS PC/laptops, MS Office and hundreds of
POTS, COTS and GOTS applications, in a MS Server NT, 2000, Active Directory, TCP/IP environment. Assisted
in Novell 4 to NT migration. Documented conversion of legacy documents from DoD format to MS Word.
SAVINGS AND SUGGESTIONS
• Saved money and improved floor cell operations through creation of self-peeling slit back 2x1 labels
• Saved labor by implementing use of self-stacking assembly WIP labels, over labels that pile up on the
floor
• Saved money by changing labels to direct thermal over thermal transfer requiring ribbon
• Saved money by changing seat labeling to 4x1 from 4x7, where, after the 4x1, the 4x6 end was discarded
• Utilized Camtasia Studio, creating audio/video files for training and documentation for users and IT
• Saved money and admin efficiency by suggesting free OpManager MS Server monitoring software

5. • Implemented Xp and Win7 Registry and GP Edit changes providing user and technical consistency
• Saved money by repairing and redeploying several HP printers left in the scrap heap
• Assisted management to write MS Excel Macros, saving 2 to 4 hours a day of management downtime
• Utilized Copernic indexing and search application to facilitate document usage and organization
• Disaster Recovery protection of critical clients by using Acronis Backup to retain restorable system
images
• Cost avoidance for Laser Weld PC upgrade project: retained the old PC cabinet to deploy the new Win7
in
EDUCATION AND HISTORY
2014 to Present: Davenport University, Masters of Information Technology Management: 4.0 status.
BA, Western Michigan University: Applied Liberal Studies 2001.
September 1984 to December 1987: University of Michigan, Ann Arbor, MI
Undergraduate Curriculum: Majored in Music and Liberal Arts. 2nd
term junior status upon transfer.
Estudio Español in La Universidad. Yo leer, escribe y hablar Español.
January 1987 to September 1997 Ann Arbor, Battle Creek, Kalamazoo, MI
Retail and Restaurant- Sales and Management: Manage up to 30 direct reports: POS systems, training,
evaluations, and sales functions.
MCP: Microsoft Certified Professional

6. • Implemented Xp and Win7 Registry and GP Edit changes providing user and technical consistency
• Saved money by repairing and redeploying several HP printers left in the scrap heap
• Assisted management to write MS Excel Macros, saving 2 to 4 hours a day of management downtime
• Utilized Copernic indexing and search application to facilitate document usage and organization
• Disaster Recovery protection of critical clients by using Acronis Backup to retain restorable system
images
• Cost avoidance for Laser Weld PC upgrade project: retained the old PC cabinet to deploy the new Win7
in
EDUCATION AND HISTORY
2014 to Present: Davenport University, Masters of Information Technology Management: 4.0 status.
BA, Western Michigan University: Applied Liberal Studies 2001.
September 1984 to December 1987: University of Michigan, Ann Arbor, MI
Undergraduate Curriculum: Majored in Music and Liberal Arts. 2nd
term junior status upon transfer.
Estudio Español in La Universidad. Yo leer, escribe y hablar Español.
January 1987 to September 1997 Ann Arbor, Battle Creek, Kalamazoo, MI
Retail and Restaurant- Sales and Management: Manage up to 30 direct reports: POS systems, training,
evaluations, and sales functions.
MCP: Microsoft Certified Professional