1. NICOLAUS GALANFFY
nic.galanffy@icloud.com
208 South Pennsylvania St.
720.396.0425
OBJECTIVES
Utilize and expand my qualifications which include over 10yrs of Windows Network Administration;
CCNA, MCSA, Network+, CVOICE, & Altiris designations; detailed knowledge of networking tools,
technologies and best practices. This also includes 4 years of successful experience in the creation and
deployment of solutions protecting networks, working with virtualization both as a lab technician and as a
lead tech for implementing virtualized environments for diverse companies and organizations.
EDUCATION
ACC Austin Tx
San Jose College
CVCC Alabama
General studies and computer science
SKILLS
MCSA, MCDST, CCNA, CVOICE, Network+, A+, Altiris
EXPERIENCE
eLoyalty a Co. of Teletech | 6500 River Place Blvd. Austin, TX
Sr. Desktop Support Engineer July 10, 2013 – June 4th
, 2015
Effectively respond to tickets within 3 separate queues
Successfully created imaging solutions to include WDS 2012 and SCCM 2012 R2
Professionally work with and support 400+ internal eLoyalty employees and contractors
Effectively troubleshoot all desktop related issues and softphone related issues
Create internal employee AD, Exchange and CUCM accounts
Consistently troubleshoot connectivity issues with cisco anyconnect vpn
Clearly wrote documentation to assist employees with common issues
Effectively troubleshoot Outlook connectivity and profile issues
Utilized virtualization for remote emergency system outage issues
Utilized virtualization for assisting the GSC group with monitoring and capturing log files
References: Glen Jacobsen (glenjacobsen@teletech.com)
Adrien Ngbwa (adrien_ngbwa@eloyalty.com)
2. Open for relocation opportunities, Willing to travel and References available upon request
NICOLAUSGALANFFY
Cisco | 9500 Amberglen Blvd Austin, TX
Tier 2 NOC Engineer October 17, 2012 – Currently employed
Effectively respond to P2 & P3 monitoring alerts according to SLA
Clearly identify root cause of incidents related to VOIP and Multimedia Streams
Professionally work with customers and other internal ROS engineers to quickly resolve outages
Effectively troubleshoot in depth telepresence issues due to network (LAN) and circuit (WAN)
Effective troubleshooting and remediation of network related incidents (LAN and WAN)
Consistently troubleshoot connectivity issues with cisco routers, switches and endpoints
Consistently assist customers with conference connectivity issues & scheduling
Effectively work with proactive monitoring systems
Clearly document analysis, along with the steps taken for resolution
Xtreme Power | 1120 Goforth Rd. Kyle, TX
Network Administrator April - September, 2012
Troubleshoot and resolve all network related issues
Efficiently configured & deployed Cisco routers and switches
Successfully deployed and troubleshot Cisco wireless access points
Migrated network infrastructure for manufacturing plant to include fiber & ethernet
Configured and proactively monitored the network using various tools
Planned and designed new network topology and infrastructure
Maintained Cisco network device configurations and updated documentation appropriately
Successfully migrated and configured Cisco routers and switches
Successfully configured IPSEC Site-to-Site tunnels to include NAT and IP transformations
Secured traffic with basic to complex Access Control Lists
Build and maintain virtual machines within ESX, VMware and Fusion
Provide excellent technical support for all business related IT functions
3. Open for relocation opportunities, Willing to travel and References available upon request
NICOLAUSGALANFFY
TekSystems | 12331 Riata Trace Parkway Austin, TX
Level II Support Specialist | DR Horton April 2004 – July 2004
Level III Support Engineer | Sunpower August 2011 - September 2011
Level III Support Analyst | Dimensional Fund Advisors October 2011 - December 2011
Level II Network Engineer | EZCorp January 2012 – April 2012
Provided excellent technical support as a contractor
Assisted with configuring, monitoring and troubleshooting Site-to-Site VPN’s
Configured wireless devices with security to work with VPN connectivity
Configured and monitored Cisco routers and switches
Successfully maintained daily business functionality by resolving all LAN & PC issues including
connectivity, printing, access to file shares, email, phone and mobile connectivity
Monitored EZcorp’s network infrastructure utilizing SolarWinds snmp technology
Efficiently configured & deployed both workstations and servers
Pro-actively upgraded and replaced PC components & network equipment
Efficiently managed inventory and managed orders for equipment as required
Effectively interfaced with other departments, personnel, and business contacts to resolution
Participated in departmental projects according to schedule
Successfully performed miscellaneous duties as required by IS management by thinking outside
of the box
Pivot Networks | 3410 Far West Blvd. Suite 350 Austin, TX
IT Consulting Engineer March 2003 – October 2005
IT Service Manager February 2009 – August 2011
Effectively supported 100+ businesses both remotely and onsite as a lead consultant
Efficiently managed monitoring, scheduled updates, maintenance and secure remote access
Successfully worked in a team environment on Exchange 2000/2003/2007 migrations
Successfully migrated business systems to Windows XP/7 in a team environment
Effectively implemented and resolved all networking issues for Pivot clients including LAN,
WAN & Wireless issues as well as enhancing security protocols for their businesses
respectively
Effectively worked with Pivot Sales reps by consulting clients on the latest technologies to
provide stable and vendor supported environments
Successfully built and manage virtual “private cloud” environments utilizing P2V concepts
and custom configurations
Resolved all technical issues involved with small to midsize business information systems
Provided excellent support for Pivot clients within diverse OS Platforms
4. Open for relocation opportunities, Willing to travel and References available upon request
NICOLAUSGALANFFY
Surgient | 8303 North MoPac Expressway Austin, TX
Sr. Level II Support Engineer October 2007 – February 2009
Provided excellent technical and superb customer service as a technical support engineer
Quickly adapted to workflow and became lead lab engineer for support team
Successfully worked with clients on building custom vm’s for multi-server/cluster envrionments
Effectively troubleshot virtual machine functionality in hosted and onsite environments to include
20,000+ virtual machines running across a cluster of ESX servers within SAN storage
environments
Provided clear and fact filled information to architects in regards to creating stable and efficient
virtual environments
Worked directly with developers and test engineers to accommodate successful
implementations of Surgient within hosted and onsite environments
Troubleshot enterprise virtual environments within an “elastic” hosted infrastructure provided by
Surgient using Surgient proprietary software running on multiple server platforms and different
Linux kernel revisions
Troubleshoot Remote Connectivity to Hosted Virtual Machines (prior to the term “cloud”)
Resolve issues with .vmdk, .vmx files and .vhd images
Utilized tools such as ssh, winscp and telnet for moving and customizing virtual machines
Work with Hyper-V, ESX Server, VMware Workstation & Server
Assist with Data Center Network & Server Maintenance
Implement and support MSVS/ESX/ESXi/NFS/CIFS/iSCSI
Designed and managed the virtual lab environment
Wrote up Test Track bug defects and software feature requests
Lutheran Social Services | 8305 Crosspark Dr. Austin, TX
Sr. Support Analyst March 2003 – October 2005
Provided excellent inbound/outbound call support for LSSS employees
Effectively worked with a support team maintaining network infrastructure
Successfully performed a large XP rollout to multiple nursing homes throughout Texas and
Louisiana
Assisted users both locally and remotely with installations, functionality issues and
business applications to resolution
Provided quality training to end users on business application use
5. Open for relocation opportunities, Willing to travel and References available upon request
NICOLAUSGALANFFY
ROXIO | 455 El Camino Real Santa Clara, CA
Sr. Support Analyst October 2001 – August 2002
Provided excellent inbound/outbound call center support for Roxio
Effectively worked with a support team maintaining large call volumes supporting Roxio
applications
Assisted users with installations, functionality issues and training to resolution
Successfully supported users on all windows platforms (NT, 95, 98, 2000 & XP)
Effectively assisted clients with repairing OS files using recovery console and various boot disk
methods
Successfully resolved issues relating to buffer overrun/underrun errors and issues
WSGR | 650 Page Mill Rd. Palo Alto, CA
Level II Network Analyst April 2000 – July 2001
Provided above average technical support for Attorneys, underwriters, document processors
and all other internal staff
Successfully assisted clients with technical issues including network account access, shared
network printer access, document retrieval and miscellaneous networking issues including
connectivity and remote access
Successfully assisted users with issues relating to business software implementations including
installation, configuration and use; applications included: Microsoft Office 97/2000, Outlook
98/2000, BCI, Interaction, I-manage and various other firm related programs
Effectively administered user accounts on a NT/Novell server based platform and utilized
PC Anywhere as a valuable tool to assist users with software configuration and
troubleshooting system environments remotely
6. Open for relocation opportunities, Willing to travel and References available upon request
NICOLAUSGALANFFY
Hewlett Packard | 690 East Middlefield Rd. Mountain View, CA
Whitebox Test Engineer February 2000 – April 2000
Quickly gained knowledge of key concepts as a White Box Tester
Effectively utilized scripts to test several lines of HP desktop products
Meticulously documented all issues in a structured bug report
Cisco Systems | 12515 Research Blvd. Bldg. 4 Austin, TX
Level II IT Support December 1999 – January 2000
Provided exceptional support for Cisco technical writers
Successfully utilized Symantec Ghost to image laptops and desktops
Efficiently configured systems on the network, setup network printers and patched in ports on
switches for new and existing cubicle locations
Effectively performed all aspects of system troubleshooting including hardware and OS support
in Windows 95/98/ME and NT 4.0 environments to resolution
Assisted certified technicians with hardware support for laser printers