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Business Etiquette


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Business Etiquette

  1. 2. What Is Business Etiquette? <ul><li>Rules that allow us to interact in a civilized fashion </li></ul><ul><li>Code of behavior that is grounded in common sense and cultural norms </li></ul><ul><li>Manners matter in the workplace </li></ul>
  2. 3. First Impressions The Rule of 12 in Business You never get a second chance to make a first impression. <ul><li>The first 12 words </li></ul><ul><li>The first 12 steps </li></ul><ul><li>The first 12 inches </li></ul><ul><li>The last 12 inches </li></ul>
  3. 4. Making a Good Impression <ul><li>A positive first impression during a job interview, business or social contact: </li></ul><ul><ul><li>is a lasting impression </li></ul></ul><ul><ul><li>is the first step to building a long-term relationship </li></ul></ul><ul><ul><li>helps you gain professional benefits </li></ul></ul><ul><ul><li>helps you achieve your fullest potential in your career choice </li></ul></ul>
  4. 5. The First Few Seconds <ul><li>People begin forming an option within seconds </li></ul><ul><li>A person may feel </li></ul><ul><ul><li>threatened, offended, or bored </li></ul></ul><ul><ul><li>comfortable, safe, or interested </li></ul></ul><ul><li>Difficult to reverse first opinion </li></ul>
  5. 6. Total Person Insight <ul><li>Books are judged by their covers, houses are appraised by their curb appeal, and people are initially evaluated on how they choose to dress and behave.In the meantime, a lot of opportunities can be lost. </li></ul><ul><li>Susan Bixler and Nancy Nix-Rice </li></ul><ul><li>Authors, The New Professional Image </li></ul>
  6. 7. Your Entrance and Carriage <ul><li>Hold your head up </li></ul><ul><li>Don’t slump </li></ul><ul><li>Project self-confidence with </li></ul><ul><ul><li>a strong stride </li></ul></ul><ul><ul><li>a friendly smile </li></ul></ul><ul><ul><li>good posture </li></ul></ul><ul><ul><li>a genuine sense of energy </li></ul></ul>
  7. 8. Your Entrance and Carriage <ul><li>The way you enter an office or business meeting can influence the image you project </li></ul><ul><li>If you feel apprehensive, try not to let it show </li></ul><ul><li>Set the stage for the meeting </li></ul>
  8. 9. Your Facial Expression <ul><li>After overall appearance, most visible part of you </li></ul><ul><li>Clues by which others read mood and personality </li></ul><ul><li>Clue to identify the inner feelings of another </li></ul>
  9. 10. Your Facial Expression <ul><li>Strongly influence people’s reactions to each other </li></ul><ul><li>Triggers positive or negative reactions </li></ul><ul><li>Smile is most recognizable signal in the world </li></ul><ul><li>People tend to trust a smiling face </li></ul>
  10. 11. Your Voice <ul><li>Your voice should reflect four qualities. </li></ul><ul><ul><li>Confidence </li></ul></ul><ul><ul><li>Enthusiasm </li></ul></ul><ul><ul><li>Optimism </li></ul></ul><ul><ul><li>Sincerity </li></ul></ul>
  11. 12. Your Voice <ul><li>Avoid… </li></ul><ul><ul><li>Dull speech </li></ul></ul><ul><ul><li>Talking too fast or slow </li></ul></ul><ul><ul><li>Monotone </li></ul></ul><ul><ul><li>Mumbling </li></ul></ul><ul><ul><li>Strong accent </li></ul></ul>
  12. 13. Introductions in Business I look upon every day to be lost, in which I do not make a new acquaintance~ Samuel Johnson <ul><li>Introducing yourself </li></ul><ul><li>Introducing others </li></ul><ul><li>Responding to introductions </li></ul><ul><li>What to do when you can’t </li></ul><ul><li>remember names </li></ul><ul><li>Secret to remembering names </li></ul>
  13. 14. Mixing and Mingling in Business <ul><li>Prepare in advance </li></ul><ul><li>Arrive early </li></ul><ul><li>Position yourself </li></ul><ul><li>Work the crowd </li></ul><ul><li>Don’t clump </li></ul><ul><li>Know when to leave </li></ul>
  14. 15. The Business Handshake Handshakes are the physical greetings that go with our words <ul><li>How to shake hands </li></ul><ul><li>When to shake hands </li></ul><ul><li>When not to shake hands </li></ul><ul><li>Handshakes to avoid </li></ul>
  15. 16. Your Handshake <ul><li>The message the handshake sends depends on several factors </li></ul><ul><ul><li>Degree of firmness </li></ul></ul><ul><ul><li>Degree of dryness of hands </li></ul></ul><ul><ul><li>Duration of grip </li></ul></ul><ul><ul><li>Depth of interlock </li></ul></ul><ul><ul><li>Eye contact during handshake </li></ul></ul>
  16. 17. Networking Etiquette <ul><li>Tell your name and what you do </li></ul><ul><li>Avoid negative talk </li></ul><ul><li>Follow up with contacts </li></ul>
  17. 18. Exchanging Business Cards <ul><li>Carrying your card </li></ul><ul><li>Presenting your card </li></ul><ul><li>Receiving a card </li></ul><ul><li>When to exchange cards </li></ul><ul><li>With whom to exchange cards </li></ul><ul><li>Never leave the office without a good supply. </li></ul>
  18. 19. Body Language <ul><li>A person’s posture, facial expressions, and gestures send messages. </li></ul><ul><li>Sometimes the message is loud and clear; sometimes its is open for interpretation. </li></ul><ul><li>Five places NOT to put your hands in business </li></ul>
  19. 20. Professional Presence <ul><li>Empowers us to be able to command respect in any situation </li></ul><ul><li>Permits us to project confidence that others can quickly perceive </li></ul><ul><li>Permits us to rise above the crowd </li></ul>
  20. 21. Professional Presence <ul><li>A dynamic blend of </li></ul><ul><ul><li>Poise </li></ul></ul><ul><ul><li>Self-confidence </li></ul></ul><ul><ul><li>Control </li></ul></ul><ul><ul><li>Style </li></ul></ul>
  21. 22. Surface Language <ul><li>A pattern of immediate impressions conveyed by appearance </li></ul><ul><ul><li>Clothing </li></ul></ul><ul><ul><li>Hairstyle </li></ul></ul><ul><ul><li>Fragrance </li></ul></ul><ul><ul><li>Jewelry </li></ul></ul><ul><li>People judge appearance before they judge your talents </li></ul><ul><li>Clothing is particularly important </li></ul>
  22. 23. Dressing for the Occasion By the time we meet and converse, we have already spoken to each other in an older more universal tongue <ul><li>Business professional attire </li></ul><ul><li>Personal props and accessories </li></ul><ul><li>The real meaning of business casual </li></ul>
  23. 24. Typical Casual-Dress Guidelines <ul><li>Wear formal business dress when meeting with customers or clients </li></ul><ul><li>Respect the boundary between work and leisure clothing </li></ul><ul><li>Wear clothing that is clean and neat and that fits well </li></ul>