Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Some More Examples

467 views

Published on

  • Be the first to comment

  • Be the first to like this

Some More Examples

  1. 1. EXAMPLES EXERCISE
  2. 2. STATE WHAT TO DO—NOT WHAT TO AVOID. <ul><li>No </li></ul><ul><li>Never take more than two days to process an order. </li></ul><ul><li>Yes </li></ul><ul><li>Always process orders within two days. </li></ul>
  3. 3. SAY WHAT YOU CAN DO—NOT WHAT YOU CAN’T DO <ul><li>No </li></ul><ul><li>We can’t meet now. It has to wait until Monday morning. </li></ul><ul><li>Yes </li></ul><ul><li>We can meet first thing Monday morning. </li></ul>
  4. 4. USE NEUTRAL RATHER THAN BLAMING LANGUAGE. <ul><li>No </li></ul><ul><li>You misunderstood what I said. </li></ul><ul><li>Yes </li></ul><ul><li>Let me clarify what I meant. </li></ul>
  5. 5. USE WORDS THAT CREATE A POSITIVE FEELING. <ul><li>No </li></ul><ul><li>At this company we don't waste natural resources. </li></ul><ul><li>Yes </li></ul><ul><li>At this company we value natural resources. </li></ul>
  6. 6. TAKE EVERY OPPORTUNITY TO COMMUNICATE POSITIVELY <ul><li>No </li></ul><ul><li>We have received your letter </li></ul><ul><li>Yes </li></ul><ul><li>Thank you for your letter. </li></ul>
  7. 7. CORRECT THE SENTENCE <ul><li>The company usually does not give semi-annual raises. However, all employees will receive a raise in June. </li></ul><ul><li>Revision : Although the company usually does not give semi-annual raises, all employees will receive a raise in June. (complex sentence with a dependent clause) </li></ul><ul><li>Revision: The company usually does not give semi-annual raises, but all employees will receive a raise this June. (compound sentence with two independent clauses joined by a conjunction </li></ul>
  8. 8. <ul><li>Please let us know when we can be of assistance to you. </li></ul><ul><li>Revision : Please let us know when we can assist you. </li></ul>
  9. 9. <ul><li>The decision was made by the manager at the last moment. </li></ul><ul><li>The manager decided at the last moment. </li></ul>
  10. 10. <ul><li>You did not complete all the items on the form </li></ul><ul><li>All the items on the form were not completed. (Better tone) </li></ul>
  11. 11. <ul><li>The construction company finished the building on Wednesday. </li></ul><ul><li>The building was finished on Wednesday. (This example is better, assuming that it is not important or it is implied who finished the work.) </li></ul>

×