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1. Emotional Intelligence
By Zenyk Matchyshyn
Staff Engineer @ Lohika

2. Agenda
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What is EQ
Main groups of EQ skills
How to improve EQ skills
Further reading
Q/A
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3. INTRODUCTION TO EQ
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4. Real life cases
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Case 1 – Burned out
Case 2 – Building reputation
Case 3 – Father and child
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5. Biology
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6. Emotional Intelligence or EQ
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Emotional intelligence (EI) is the ability to
identify, assess, and control the emotions of
oneself, of others, and of groups. (wikipedia)
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Can be assessed, many classifications exist,
still evolving as a concept
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Can be improved!
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7. EQ vs IQ
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Initially IQ considered as a key of person
intelligence
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In real life IQ doesn’t match person status
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More successful people happen to have
higher EQ
While EQ is important, it’s still not the main.
Luck, starting position, environment are also
important
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8. EQ SKILLS
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9. EQ Skills
SelfAwareness
SelfManagement
SocialAwareness
RelationshipManagement
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10. Self-Awareness
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Ability to perceive your own emotions
Ability to step aside and look out of the box
Understand what influences you from outside
Understand what influence you from inside
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11. Self-Management
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Stress/Anger management
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Keep tendencies and reactions manageable
Keep emotional high-jacking under control
Do not let mood (good or bad) influence
decision making
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12. Social-Awareness
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Ability to pickup emotions and understand
what’s going on
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Ability to listen and observe
Ability to see things as they are without doing
judgments
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13. Relationship-Management
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Ability to adapt behavior based on socialawareness
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Ability to communicate clearly and effectively
handle the situation
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Ability to communicate your point across
Ability to resolve conflicts
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14. HOW TO IMPROVE EQ
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15. Self-Awareness
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Think about your feelings
Lean into discomfort
Know what/who has effect on you
Have a birds eye view on yourself
Ask yourself why you are doing something
Do not treat feelings as good or bad
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16. Self-Management
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Healthy lifestyle
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Write on paper Pros & Cons / Emotions &
Reasons
Count to ten
Use motivators and distractions
Have positive outlook
Speak to someone who is not emotionally
invested
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17. Social-Awareness
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Watch body language
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Catch the mood of the room
Listen and observe!
Step into the shoes
Watch EQ in action – movies, books,
observations
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18. Relationship-Management
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Avoid giving mixed signals
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Have the right mood for conversation
Take feedback well
Acknowledge person feelings
Provide “fixit” statements during broken
communications
Explain decisions
Practice assertive communications
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19. Further reading
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Emotional Intelligence 2.0 by Travis Bradberry
& Jean Greaves
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Emotional Intelligence by Daniel Goleman
Wikipedia
And many more…
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20. Q/A
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Q/A?
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