Emotional Intelligence Presented by: Kelly Alcorn, CT, CCP All copyrighted slides removed
ActivityForm three teams and complete the word search!
Why a Word Search?• Communication skills• Listening skills• Organization skills• Cooperation
Emotional Intelligence Page 1 Timeline1960’s Harper’s Magazine1980’s Howard Gardner’s Frames of Mind: The Theory or Multiple Intelligences1995 Daniel Goleman’s Emotional Intelligence: Why It Can Matter More Than IQ2012 Emotional Intelligence 2.0
Emotional Intelligence (EI) Page 4The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Daniel Goleman “Working with Emotional Intelligence”
Let’s see what more Daniel has to share…. Lights, Camera…ACTION! http://ht.ly/anqmf
Emotional Intelligence 2.0by Travis Bradberry, Jean Greaves and Patrick Lencioni
Key Characteristics of EI Page 4Personal Self Self Competence Awareness Management Social Relationship Social Awareness Management Competence
Personal Communication Styles Task Focus Thinker (I/T) Director (E/T)Passive AggressiveSlower Pace Faster PaceIndirect Direct Relater (I/F) Socializer (E/F) People Focused Relationship Focused
EQ Qualities of Leaders• Empathy• Adaptability• Persuasiveness**Leaders know themselves.
Leaders• maintain emotional balance• listen• fact find• persuade• lead
Self-Confidence of LeaderThere is a quality of self-confidence aleader possesses that enlists trust fromthose they lead.The number one thing a leader needs toposses to be truly a leader is the trust ofthe team.A leader can ask for great contributionsfrom a team only to the degree that thereis credibility.
Credibility & TrustworthyTo be deemed trustworthy, is an important characteristic of a person who possesses and exhibits EQ.Credibility is an incredibly hard leadership trait to possess. It cannot be taught. It must be learned and earned.
Beliefs Effect Our Assumptions• Ourselves• About others in the world• About how we expect things to be
Beliefs Are Our Reality• how we think things are• what we think is true• what we expect as a likely consequence that will follow from our behavior**What we create through our thoughts is a belief system and that ultimately determines success in life.
Beliefs Can Be• Constructive or rational beliefs• Destructive or irrational beliefs Much of what we view as right or wrong, good or bad, is inherited from our family and our social group. Our belief system strongly influences our reactions to people and events in our lives.
Six Core Emotions1. Anger2. Fear3. Disgust4. Happiness5. Sadness6. Surprise
Expanded Dimensions of EmotionsAmusement GuiltContempt ReliefContentment SatisfactionEmbarrassment Sensory pleasureExcitement ShamePride of achievement
Limbic System The limbic system:• The not-conscious part of the brain where all of your beliefs and habits are stored• Controls your feelings and heavily influences your behavior• Interprets sensory information and dispatches it to the cortex
CortexThe conscious center of the brain thathears what you are thinking and canintellectually control behavior forprocessing.The limbic sets the emotional tone of theinformation before it reaches the cortex.
Rational / Irrational Beliefs Rational beliefs: positive, constructive and adaptive Irrational beliefs:lead to negative emotions like anxiety, anger, and depression
Attitude Attitude is the mental state that you have while carrying out your actions.It is the way you view the world around you and choose to see it, either positively or negatively.
Ability Abilityis the quality of being able to perform; a quality that permits or facilitates achievement or accomplishment.It is how highly skilled you are. Much ofthis is genetically predetermined in IQ or physical ability.
Motivation Motivationis the level at which you are able to find “a reason to act.”This is the internal drive that you find that enable you to exercise your abilities.
Motivation Comes from WithinMotivation is an internal force that drivesindividuals to act to achieve a specific goal.Two people listen to the same inspirationalaudio-- one person is motivated to act, the other isnot.
Motivation and GoalsWe attain emotional intelligence by managing negative emotions and attaining our goals.
Maslow’s Hierarchy of Needs1. Biological and Physiological Needs2. Safety Needs3. Belonginess and Love Needs4. Esteem Needs5. Cognitive Needs6. Aesthetic Needs7. Self-Actualization Needs8. Transcendence Needs
The Law of Attraction“Whatever we think about, we bring about.” The Law of Attraction is considered by many to be the most important law of all in explaining both success and failure.
PessimismSuch perceptions are associated with:• high stress factor• a predisposition to depression• low self esteem• poor self confidence• wide variety of health risks
PessimismPerceptions of helplessness and poor copingwere associated with the inability to attributeany real meaning or purpose to a problemsituation.
Using Positive Illusion• Acknowledge the negative feelings respectfully as signposts of negative thinking• Focus your energies on a positive substitute• Use your creativity (imagination) to rehearse a more productive line of thinking• Dwell on the positives in your life
GOAL SETTING“The world cares very little what a man orwoman knows; it is what a man or woman isable to do that counts.” Booker T. Washington Goal Setting Gives Us Purpose! Self motivation + positive attitude = SUCCESS
Goal Setting Is A Powerful Way to Motivate People! “If you think you can do a thing or think you cant do a thing, youre right.” Henry Ford
Tips for Establishing Rapport• Possessing a desire for a better relationship• Continuously learning about human behavior• Individualize interaction• Adjust your communication style to the other persons’• Let them know you want to work with them effectively• Express your knowledge and understanding of them as a person• Be truthful• Establish trust
Establish Trust• Mirroring--reflecting another person’s communication style back to them in a positive way. Mirror don’t mimic!• Self-awareness• Self-control• Motivation: desire to show empathy• Communication skills• Listening
Effective Communication Face-to-Face TelephoneBody Language 55% 0%Tone 38% 87%Words 7% 13% Total 100% 100%
ListeningStaying Focused is keeping your fullattention centered on the speaker.Capturing the Message is understanding,completely and accurately, the speaker’smessage.Helping the Speaker involves payingattention and giving supportive feedback.
Body LanguageNONVERBAL BEHAVIOR INTERPRETATIONArms crossed on chest Defensive, cold or comfortableFist clinched Angry, stressedExcessive blinking LyingHands on hips ImpatienceTapping or drumming fingers ImpatiencePinching bridge of nose, eyes Negative evaluation closedOpen palm Sincerity, openness
Body LanguageNONVERBAL BEHAVIOR INTERPRETATIONConsistent eye contact Confident, honestRubbing the eyes Doubt, disbeliefHand to cheek Evaluation, thinkingTouching, slightly rubbing nose Rejection, doubt, lyingHead resting in hand, eyes Boredom downcastPatting/playing with hair Lack of self-confidence, insecurity
Bonus Executive IntelligenceWhat All Great Leaders Have By Justin Menkes www.HR.com
Bonus-Executive IntelligenceGetting Tasks Done: Ability to evaluate data Define problems & determine obstacles Deliver sensible solutionsWorking effectively with & through othersEvaluating & adapting own behavior
Fun HomeworkOur friends at The Office demonstrate EIhttp://ht.ly/ano5E
Remember:Progress Not Perfection Enjoy the Journey!!!