1. LUCIANA DAMASCENO PADILHA
Brazilian
Cell Phone # +55 11 981182909 – Age: 44 years old (16/10/1971)
Email: lupadilha99@hotmail.com
Address: Rua Casa do Ator, 783/92
Vila Olímpia- São Paulo– SP – Cep: 04546-003
Professional Experience
Experience of 20 years in international trade developing new business focusing in sales
and customer care excellence;
Five years coordinating logistics at market of sugar exportation and importation of
alcohol in northeast of Brazil as well as sales department;
Experience of 1 year as logistic operator, including: customs clearance, supply chain
management and bounded warehouse, as well as freight forwarder;
Nine years as sales team manager, trade development business and I started up a branch
cargo agent in Brazil; Five years I experienced the challenge to develop a new American
cargo agent in Brazilian market. I´m currently developing and prospecting new customer
in a Brazilian Cargo Agent both in Northeast Brazil and the Southeast.
Fluency in Portuguese and English, Spanish intermediated.
GO-TRANS GLOBAL LOGISTICA LTDA
February 2016 – September 2016 Senior Executive Sales – São Paulo-SP
- Sales and Development of new customers in different market segments;
- Outside visits to current and potential exporters / importers, improving relationship
with customers and prospecting new businesses;
- Sales and Business Development in Northeast Brazil (Pernambuco, Paraiba, Rio
Grande
do Norte);
- Responsible for prospecting new business and new customers;
- Implementation of Customer Services Excellence;
- Precision and focus on Customer Retention X Acquisition of new customers;
- Responsible for Customer Acquisition and Prospection in different markets segments,
Opening new Markets as well new agreements, such as BID to develop new potentials
Customers.

2. FALCON SERVIÇOS DO BRASIL (FALCON MARITIME AND AVIATION
INC)
July 2010 – July 2015 General Manager Brazil : Sao Paulo - SP
-Started up the first branch at Latin America of Falcon Maritime and Aviation with
Headquarter at New York, USA.
-Implementation of legal documentation as per Brazilian Rules and all documentation as
per Customs Regulations in Brazil for Freight Forwarder;
-Selection of the Falcon team Brazil and indication of partners in all Brazil states
Responsible for developing Exports and Imports from worldwide for FCL, LCL and
project cargo;
-Contact with all Shipping Lines, Co-Loaders and Airlines to negotiate best rates and
conditions for South America;
-Responsible for sales growth being the key point for the major accounts. Implementation
of Customer Service excellence;
- Support for the Head Office regarding all information and strategy for the increase of
the volumes for Brazil, including reports regarding market situation in South American
ports.
- Route Development Manager for South America Trade, responsible for sales, consignee
sales calls and routing orders.
- Control of costs and P&L management, being also responsible for sales, administrative
functions, HR, and Marketing;
BDP INTERNATIONAL INC.
September 2001 – July 2010 Country Sales Manager Brazil: Sao Paulo - SP
- Sales Team Manager of Brazil, São Paulo, Campinas, Porto Alegre, Belo Horizonte and
Recife Branches;
- Development of new export /import markets for BDP Brazil;
- Joint sales calls and also coaching sales executives;
- Precision and focus on Customer retention X acquiring new customers;
- Support and management of the Inside Sales Team in Brazil controlling daily quotations
sent thru Sales Branch Manager;

3. - Responsible for capture and prospecting customers in different segments, marketing
opening, as well as closing contracts such as BID and RFQ focus on developing new
customers.
- Started up the First Regional BDP office in Northeast of Brazil:
- Management and Selection of a team for the new branch as well as control of Branch
Revenue.
- Responsible for contact with all Shipping Lines and Airlines in the Northeast Brazil for
competitive rates and allocation agreements (Pernambuco-PE, Paraiba-PB, Natal-RN);
- External visits to current and potential exporters/importers, improving customer
relations and increasing new business;
- Sales & Development of new customers in different market segments;
NORDESTE LOGISTICA LTDA - CIRCLE/ EAGLE LOGISTICS
April 2000 – Sept 2001 Business Development of Northeast Brazil - Recife-PE
- Sales & Development of new customers in different market segments;
- External visits to current and potential exporters/importers, improving customer
relations and increasing new business;
- Coordinator of door-to-door shipments through link between operations and the
shipping lines and airlines regarding any operational and documentation problem.
- Follow-up of all Import and Export shipments;
- Freight Quotation with Airlines and Ocean Carriers;
- Issuance of shipping documents (such as Bill of Lading, Air Waybill, Packing List and
Commercial Invoice);
MVM CONSULTORIA E COMÈRCIO LTDA
November 1995 - April 2000 Logistic Manager – Recife-PE
- Logistics Coordinator of Sugar Export and controlling all process of Sugar Exportation
and Alcohol importation as well as Sales Department;
- Export Operations and customs documentations to clearance the cargoes at Siscomex
System;

4. - Import operations and customs documentations of Alcohols process;
- Sales & Development for the new customers in different segments;
- Development of a new Market at Northeast Brazil;
- External Sales visits to potential exporters/importers and development relationship with
new customers to growth the volume of business.
Academic Background
MBA in Foreign Trade, 1998-1999.
Universidade Federal Rural de Pernambuco UFRPE-PE
Graduation in Administration School, 1990-1994
Universidade Federal de Pernambuco UFPE-PE
Extracurricular Courses
* English (The British Council/ELC –Recife-PE, 1994-1998)
* Spanish (Curso de Língua Espanhola OAB/ESA – Recife-PE, 1998)
*Curso de Comércio Exterior, Câmbio e Legislação Aduaneira (Banco Central e Receita
Federal – Recife-PE, 1996)
* Implementação do IVA (Seminário Mercosul – Buenos Aires –AR, 1997)
* Curso Auditorias Internas da Qualidade (Bureau Veritas – Recife-PE, 1999)
* Internacional Basic Cargo (VASPEX – Sao Paulo-SP, 2001)
* IATA Dangerous Good Regulations (Lufthansa Cargo – Recife-PE, 2003)
* TIV – Treinamento Inicial de Vendas (Amcham – Recife-PE, 2005)
* Dangerous Good Basic Training (BCR/IATA – Sao Paulo-SP, 2005)
* Programa Venda Mais e Melhor (Grupo Catho – Recife-PE, 2006)
* Conferência Portos Brasil (International Business Communication – Recife-PE, 2002)
* BIG Red Flexitank 101- Installation & Usage Procedures/Standard and Swept (EPT-
Environmental Packaging Technologies – Houston-TX, 2013)