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Profile
I'm an ambitious person who has a career project that includes goes
over a foreign country and the U.K. isn´t choose by the way. Is what
a dreamed for at least by since 3 years ago, but only now i have the
opportunity to submit and achieve it.
At my current job, in Portugal, I’ve many responsibilities that include
a graduated post and a solid career, based in 18 years of experience
in the same company. But that isn't all for me....I want
more...another type of experience, break out with my own limits another
context...another challenge...have the possibility of growing up and
expand my "comfort zone"!
My own goal is the excellence!!
Working Experience
Bank Manager at CTT Bank & Post Office Manager Odivelas Branch at CTT Correios de
Portugal
June 2015 - Now
Post Office Manager - Pontinha Branch at CTT Correios de Portugal | Lisbon
June 2013 - June 2015
 Ensure the effective day to day operation of the Post Office within agreed budgets
and targets;
 Guarantee that financial and operational policies are followed;
 Ensure high levels of customer service within The Post Office;
 Managing a team of 10 members, ensure that all staff deliver a professional
and friendly service to the customers;
 CTT Bank Manager, a start-up implementation that represents a natural
evolution of the financial services already provided by CTT group;
 Performing management and administrative tasks related to the team and the
Branch;
 Working with Area Manager to deliver store and area targets;
 Monitoring sales activity of the branch according to the business target;
Analysis and preparation of reports;
 Attract potential customers in order to increase the turnover and upgrade the
portfolio of contractual customers; (TOP BILLING PLAN € 500m / year)
 Driving cross selling initiatives, promoting other CTT Business Divisions and
products;
 Adopting the necessary measures to correct the deficiencies highlighted in
Financial Audit report;
 Training management – deliver on-the-job training to the team in order to
maximize individual and team performance;
 Handling complaints, forwarding them to the relevant department and making
sure it follows the legal established procedures;
 Accountable for defining strategies to achieve business targets and HR
development on site in accordance with companies’ policies and values
Joaquim Felgueiras
Bank Manager and Post Office Manager
(PT) Rua Doutor João dos Santos, Nº7 2ºDto,
2745-800 Massamá (Lisbon), Portugal
(UK) 226 - The studios 110 The Parade WD17
1GA Watford
T +351 926 388 305 / +44 7473 290615
@ joaquim_felgueiras@hotmail.com
S

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 Monitor the business standards of the Post Office Pontinha (Lx) according
with the targets (TOP BILLING PLAN € 250m / year)
 Support the development of annual plan for the Post Office and its successful
implementation;
 Accountable for all aspects of money, stock control, promotions, procedures
and operations.
Post Office Manager - Sto António Oeiras Branch at CTT Correios de Portugal | Lisbon
January 2013 - May 2015
 Performing management and administrative tasks related to the team and the
Branch;
 Ensure the effective day to day operation of the Post Office within agreed
budgets and targets;
 Market prospection in order to attract potential customers; Increase the
turnover and upgrade the customer’s portfolio (TOP BILLING PLAN € 200m /
year)
Customer Service and Distribution Assistant at CTT Correios de Portugal | Lisbon
August 2012 – December 2012
 Support the Customer Service Manager Area Northern Lisbon 5 (RSCLN5)
according to the service requirements and in order to guarantee operational
excellence in Distribution and Customer Service areas;
 Support the operational areas of distribution (CDP's) and Service (CTT Post
Offices) at Lisbon metropolitan area;
 Management and administrative/operational coordination headquarters of
RSCLN5 - St. António Oeiras Post Office (including performing operational
front-office tasks);
 Monitoring / controlling the Post Shop sales activity of Santo António Oeiras
Branch;
 Sales prospection to attract potential customers;
 Warranty monitoring, coordination and resolution of Quality Certification
process. Implement corrective and / or preventive measures in order to
ensure the quality of our operational procedures.
Area Manager Assistant in Services and Distribution at CTT Correios de Portugal |
Lisbon | August 2012 – December 2012
 Provide support to the “Customer Service Officer” Northern Lisbon1 (LN1)
 Support the operational teams in distribution (CDP's) and customer service
(Post Officer CTT) of the Lisbon Metropolitan area - 150 employees ;
 Management and operational coordination headquarters of RSCLN1 - Sintra
Post Office (Level 5);
Area Responsible Assistant in Service and Distribution Service at CTT Correios
de Portugal | Lisbon | April 2010 – February 2011
 Support the Customer Service Officer North Lisbon 7 according to the service
requirements defined in order to guarantee compliance procedures and
operational excellence in the areas of Distribution and Customer services;
Distribution Supervisor at CTT Correios de Portugal | Lisbon
January 2009 – March 2010

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Postal Distribution Technician (Postal Distribution Center 1050 Lisbon and
Postal Distribution Center 1800/1885/1990 Lisbon)
Education
 Lusiada University Lisbon, Portugal - Bachelor in Human Resource
Management (2003-2007)
 Catholic University of Lisbon, Portugal - 1st year of Law School (1996 – 1997)
Skills
Technical
 Management and Leadership
 Customer Service
 Banking and Financial Services
IT
 Microsoft Office (Excel, Word, PowerPoint)
 SPSS
 SAP
Languages
 Portuguese (native language)
 English – B2
 French – B2
 Managing five teams (70 employees):
 Managing, controlling and monitoring the postal traffic;
 Administrative management of the distribution center using several IT tools;
 Warranty monitoring and implement solutions in order to guarantee the best
practices highlighted by the audit teams;
 Responsible to ensure the training and development of the team.
 Treatment, division, sequencing and distribution of mail;
 Billing traded products;
 Deliver high customer service;
 Promoting and selling other CTT products;