T-Bytes Digital customer experience

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T-Bytes
Digital Customer Experience
June Edition 2020
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Table of Contents
1. Financial, M & A Updates...................................................................................................................................1
2. Solution Updates.................................................................................................................................................7
3. Rewards and Recognition Updates..................................................................................................................38
4. Customer Success Updates...............................................................................................................................55
5. Partnership Ecosystem Updates......................................................................................................................59
6. Miscellaneous Updates.....................................................................................................................................77

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Financial, M & A Updates
Digital Customer Experience Industry

Financial, M&A Updates
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Cloudera Reports First Quarter Fiscal 2021 Financial Results
First quarter Fiscal 2021 results
• GAAP loss from operations for the first quarter of fiscal 2021 was $55.8
million, compared to $103.8 million for the first quarter of fiscal 2020
• Non-GAAP income from operations for the first quarter of fiscal 2021 was
$17.3 million, compared to a non-GAAP loss from operations of $34.7 million
for the first quarter of fiscal 2020
• Operating cash flow for the first quarter of fiscal 2021 was $68.4 million,
compared to $11.5 million for the first quarter of fiscal 2020
• GAAP net loss per share for the first quarter of fiscal 2021 was $0.20 per
share, compared to $0.38 per share for the first quarter of fiscal 2020
• Non-GAAP net income per share for the first quarter of fiscal 2021 was
$0.05 per share, compared to a non-GAAP net loss per share of $0.13 per
share for the first quarter of fiscal 2020
Executive Commentary
"We executed extremely well in Q1, particularly as the pandemic was in
full effect for more than half of our fiscal quarter, said Chief executive
officer, Cloudera. We believe that remote working environments have
placed heightened importance on data, data analysis and data security,
which has increased the value of data architecture design and the criticality
of hybrid cloud solutions. In addition, CDP Public Cloud is accomplishing
exactly what we had hoped in that it has enabled a hybrid multi-cloud
architecture for our customers and enhanced our value proposition with
customers who plan to take advantage of public cloud infrastructure for
certain types of workloads."
1
Key Financial Highlights

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Domo Announces First Quarter Fiscal 2021 Financial Results
Fiscal First Quarter Results
• Total revenue was $48.6 million, an increase of 19% year over year
• Subscription revenue was $42.4 million, an increase of 23% year over year
• Subscription revenue represented 87% of total revenue
• Billings were $46.5 million or 13% year-over-year growth
• Net cash used in operating activities was $12.9 million, an improvement of 52% year over year
• Adjusted net cash used in operating activities was $9.3 million, an improvement of 58% year
over year
• Subscription gross margin was 79%, an improvement of 2 percentage points from Q1 FY20
• GAAP operating margin improved by 36 percentage points year over year
• Non-GAAP operating margin improved by 34 percentage points year over year
• GAAP net loss was $24.9 million, and GAAP net loss per share was $0.88, based on 28.5
million weighted-average shares outstanding
• Non-GAAP net loss was $18.4 million, and non-GAAP net loss per share was $0.65, based on
28.5 million weighted-average shares outstanding
• Cash, cash equivalents and short-term investments were $88.1 million as of April 30, 2020
"We executed extremely well in Q1, particularly as the pandemic was in full effect for more
than half of our fiscal quarter, said Chief executive officer, Cloudera. We believe that remote
working environments have placed heightened importance on data, data analysis and data
security, which has increased the value of data architecture design and the criticality of
hybrid cloud solutions. In addition, CDP Public Cloud is accomplishing exactly what we had
hoped in that it has enabled a hybrid multi-cloud architecture for our customers and
enhanced our value proposition with customers who plan to take advantage of public cloud
infrastructure for certain types of workloads."
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NICE Actimize to Acquire Guardian Analytics, Expanding AI Cloud Solutions for
Financial Crime Risk Management across All Market Segments
NICE Actimize a leader in Autonomous Financial Crime Management announces that it has
entered a definitive agreement to acquire Guardian Analytics, a leading AI cloud-based financial
crime risk management solution provider. Financial services organizations of all sizes rely on
Guardian Analytics’ sophisticated real-time behavioral analytics and machine learning solutions.
Powered by the cloud, Guardian Analytics simplifies deployments and ongoing operations,
optimizing operational resource efficiency. The unique combination of NICE Actimize and
Guardian Analytics’ fraud and anti-money laundering capabilities will empower firms of all sizes
to accelerate the adoption of the industry’s most innovative solutions, to best protect their assets
and customers.
The combination delivers:
• The most complete cloud platform: Best-in-class AML and fraud capabilities in the cloud for
complete financial crime and compliance coverage.
• The most advanced analytics and machine learning capabilities: Dynamically adapts to new
attacks and changes in customer behavior with real-time behavior-based analytics and machine
learning, enabling higher detection accuracy, lower false positives, and 360 degree view to
maximize operational efficiency.
• Quick cloud setup: Fast and easy deployment, significantly reducing time and cost with out of
the box AML and fraud models and data connectors.
“NICE Actimize is taking a significant step forward in advancing the future of managing
financial crime risk, said NICE Actimize CEO. With criminals seeking to exploit the current
environment, we need to make sure financial institutions and consumers are protected in a
way that’s cost-effective and intuitive. The acquisition of Guardian Analytics brings together
the unique combination of proven expertise, best-in-class innovation, and the power of the
cloud, presenting a major opportunity for accelerated growth. I am excited to embark on this
journey in advancing the industry’s fight against financial crime.”
Description
3

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Magic Reports First Quarter 2020 Financial Results
Financial Highlights
• Revenues for the first quarter ended March 31, 2020 increased 19% to $85.2 million compared to $71.8 million in the
same period last year.
• Operating income for the first quarter ended March 31, 2020 increased 4% to $8.7 million compared to $8.4 million
in the same period last year.
• Non-GAAP operating income for the first quarter ended March 31, 2020 increased 9% to $11.0 million compared to
$10.1 million in the same period last year.
• Net income attributable to Magic’s shareholders for the first quarter ended March 31, 2020 increased 9% to $5.9
million, or $0.12 per fully diluted share, compared to $5.4 million, or $0.11 per fully diluted share in the same period
last year.
• Non-GAAP net income attributable to Magic’s shareholders for the first quarter ended March 31, 2020 increased 41%
to $9.4 million, or $0.19 per fully diluted share, compared to $6.7 million, or $0.14 per fully diluted share, in the same
period last year.
• Cash flow from operating activities for the first quarter ended March 31, 2020 amounted to $13.1 million compared
to $10.7 million in the same period last year.
• As of March 31, 2020, Magic’s net cash, cash equivalents, short and long-term bank deposits and marketable
securities, offset by financial liabilities, amounted to $89.3 million.
• Due to the COVID-19 pandemic which may cause delays in closing of new deals Magic is slightly revising its fiscal
year 2020 guidance issued in February for full year revenues to the range of $350 million to $360 million on a constant
currency basis, reflecting annual growth of 7.5% to 10.6%, as compared to its prior range of $360 million to $370
million, overall decreasing the midpoint of its guidance by 2.7%.
Chief Executive Officer of Magic Software Enterprises, said: “Magic’s first-quarter performance reflects our
continued focus on supporting our existing customers and closing of new deals. With COVID-19 global pandemic
hitting the world by surprise since early March 2020, we took all the necessary steps to insure our employees are
kept safe and productive, while controlling our expenses to properly address the new financial and market
challenges. In addition, as part of our continued efforts to improve our financial position and as a testimony of our
confidence in our existing operations, during the first quarter we increased our equity interest in Roshtov Software
Industries Ltd., by 20.05%, from 60% to 80.05%, and in Comblack IT Ltd., by 10.2%, from 70% to 80.2%. I am
confident that the steps we have taken will ensure that Magic will emerge stronger and well positioned for
continued growth when global economy recovers.”
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Perforce Software Expands Portfolio with AI-Driven Codeless Test Automation
through Acquisition of TestCraft
Perforce Software, a provider of solutions to enterprise teams requiring
productivity, visibility, and scalability throughout the development
lifecycle, has acquired TestCraft Technologies, Ltd., provider of an
AI-driven codeless Selenium testing solution that allows teams to automate
tests without coding, reducing test maintenance with AI-based technology.
The acquisition provides a strong, additional offering to Perforce’s testing
portfolio, and strengthens the company’s leadership position in a
fast-growing automated testing market. TestCraft represents the company’s
ninth acquisition since 2016. The TestCraft platform allows less technical
team members to create and execute web application tests, enabling
development teams to increase innovation and quality at a faster
development pace. One of TestCraft’s competitive advantages is how it
leverages AI technology to automatically overcome changes in a web
application, increasing productivity by minimizing test maintenance time.
“In recent years, codeless testing has become a top priority for QA teams
as they look to expedite test creation and maximize testing reliability.
TestCraft delivers on this promise by giving our customers time back to
focus on product development and innovation, said TestCraft CEO.
“We are thrilled to join the Perforce team and are confident that the
increased resources this partnership provides will allow us to capitalize
on the continuous testing market opportunity.”
Description
5

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Yext, Inc. Announces First Quarter Fiscal 2021 Results
Highlights
• First Quarter Revenue Increased 24% Year-over-Year to $85.4
Million
• Customer Count Increased 36% Year-over-Year to Nearly 2,100
• Structured Facts in the Yext Knowledge Graph Increased 43% to
Over 295 Million
• Issues Guidance for Second Quarter Fiscal 2021
• Cash and Cash Equivalents of $249 Million
“We have seen the rise of questions on the internet accelerate the
digital transformation of every business, particularly in the last
couple of months, said Founder and Chief Executive Officer of
Yext. Our platform is mission-critical to providing accurate and
timely official answers to urgent questions. Given the large TAM
opportunity and strong demand for our Yext Answers product, we
are continuing to position Yext as The Official Answers Company.
We have transitioned to a ‘Lead with Answers’ sales motion, and
our 90-Day Yext Answers Free Trial will allow any company to
quickly see ROI and how important site search is to their
customers’ digital experiences.”
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Solutions Updates

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Acquia CMS Migrate Allows Companies to Move to Drupal 9 Up to 5x Faster
7
Solution Description
Digital experience company Acquia announced the availability of Acquia CMS Migrate, a new solution that helps organizations
migrate their data from any content management system to Drupal 9 quicker and more cost-efficiently. It is the only solution
designed to make migrations to Drupal 9 five times faster, while minimizing risk, compared to traditional website replatforming
projects that typically take up to 12 months. Launched today, Drupal 9 is built to handle more data at higher volumes, integrate
easily with other platforms, and lower the barriers to entry for new Drupal users. As more organizations look to adopt Drupal 9,
Acquia CMS Migrate can help them upgrade sites quickly and easily, so they can take advantage of the latest innovations. As the
largest Drupal contributor, Acquia has unique technical expertise in Drupal 9. Beyond Acquia CMS Migrate alone, Acquia has
the most comprehensive set of tools to help companies upgrade to the latest version of Drupal. Once organizations are using
Drupal 9, Acquia provides a suite of end-to-end OSS solutions, customer success programs, and resources to maximize its value.

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ALTERYX Introduces Analytics Hub and Intelligence Suite to Accelerate
Analytic Process Automation
8
Alteryx, Inc., a leader in analytic process automation introduced new product innovations that deliver the ease-of-use and performance the
platform is known for, including Alteryx Analytics Hub, a new product to extend the power and value of the Alteryx APA Platform, and
Alteryx Intelligence Suite, a new predictive modeling add-on for Alteryx Designer. Both offerings help fuel rapid digital transformation by
delivering on the promise of APA, transforming how businesses leverage their data assets, optimize their processes and upskill talent in a
unified, human-centered platform. Analytics Hub consolidates analytic assets into one secure, scalable and intuitive platform. While the
Alteryx APA Platform already helps scores of businesses solve complex problems by unifying analytics, data science and business process
automation, the Analytics Hub also allows data workers to share and collaborate across teams. This eliminates siloes that hold back
transformation across an organization. Regardless of data expertise, Analytics Hub takes users from data discovery, to insight, to action while
automating repetitive, time-consuming data processes. With Analytics Hub, the time from data to decision is rapid, and flexible deployment
(cloud, on-site, or using a multi-node environment) means organizations can scale the platform with ease.

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Asana Brings Clarity to Distributed Work through Microsoft Teams
Integration
9
Asana, a leading work management platform for teams, announced Asana for Microsoft Teams, enabling conversations in Teams to integrate seamlessly with
Asana projects. With Asana for Microsoft Teams, customers can stay connected and organized, no matter where they’re working. According to IDC, 54% of
IT decision makers will increase their investment in collaboration applications as a response to COVID-19, despite overall budget decreases. At the same
time, 76% of organizations agree that having collaboration tools in place helps them recruit and hire top talent.1 with these global trends accelerating tech
adoption across sectors, organizations are adapting.
Asana for Microsoft Teams makes it easy to:
• Instantly create the plan of record on who is doing what by when, that’s always clear and never out of date, by turning conversations in Teams into trackable,
actionable tasks in Asana in one click
• Receive and customize automated notifications about important Asana task and project changes directly in Teams via bot technology
• Easily signal task status and progression by giving teammates more context and visibility into Asana tasks within the Teams UI
• Find and share Asana tasks, projects, and portfolios with your teammates directly in Microsoft Teams

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8x8 Launches Open Communications Platform™ To Deliver and Scale Work-From-Anywhere
Enterprise Communications for Organizations Worldwide
10
8x8, Inc., a leading integrated cloud communications platform, launched the 8x8 Open Communications Platform™, the industry’s most
complete portfolio of work-from-anywhere enterprise communications. 8x8 uniquely brings together the essential elements required in
an enterprise communications platform, combining voice, team chat, meetings, and contact centers solutions fueled by shared intelligent
communications services like AI-driven expert routing and predictive analytics. As part of the platform launch, 8x8 announced the
availability of Communications Platform as a Service programmable applications and APIs, including SMS and 8x8 Video, for
organizations to extend and customize 8x8 and third-party applications and workflows, and 8x8 Voice for Microsoft Teams, the
enterprise-class global cloud telephony solution that is the first to fully integrate with Microsoft Teams without changing the experience
for end users. The 8x8 Open Communications platform accelerates digital transformation initiatives and strengthens business
responsiveness and resilience by providing secure, scalable and extensible capabilities that are required for organizations to create unique
employee and customer experiences at scale.

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8x8 Announces Voice for Microsoft Teams; Delivers Work-From-Anywhere Enterprise
Cloud Telephony for Global Organizations
11
8x8, Inc., a leading integrated cloud communications platform, launched an enterprise-grade cloud telephony solution for Microsoft
Teams environments allowing global organizations to scale and deliver work-from-anywhere communications. 8x8 Voice for Microsoft
Teams delivers an enterprise-class and easy-to-administer global voice solution for IT leaders while keeping the Microsoft Teams
experience unchanged for end users. Enterprises standardizing on Office 365 want to maximize their investments by adopting Microsoft
Teams for all employee collaboration requirements, inclusive of voice communications. However, many organizations are concerned
about using Microsoft Teams as their telephony solution due to the lack of advanced enterprise telephony features, contact center
capabilities, and global support and reliability. 8x8 Voice for Microsoft Teams directly addresses these functional gaps. 8x8 Voice for
Microsoft Teams enables CIOs to drive Microsoft Teams usage while removing the burden and complexity of managing a large and
complex on-premise telephony infrastructure. The 8x8 offering provides IT with a single, global telephony solution across multiple
countries and locations directly from any Microsoft Teams interface, including desktop and mobile apps.

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Cloudera extends the Data Cloud Experience, Everywhere
12
Cloudera, the enterprise data cloud company, announced the culmination of the enterprise data cloud with the premiere of Cloudera Data
Platform Private Cloud. CDP Private Cloud is built for hybrid cloud, enabling enterprises to seamlessly connect their on-premise private
clouds to public clouds with consistent, built-in security and governance. The enterprise data cloud delivers powerful, self-service analytics
across hybrid and multi-cloud environments, delivering value from edge to AI. CDP Private Cloud, supported by Red Hat OpenShift,
completes the vision of an enterprise data cloud with a powerful hybrid architecture, powered by Kubernetes, that separates compute and
storage for greater agility, ease of use, and more efficient use of private and public cloud infrastructure. Together, Red Hat OpenShift and CDP
Private Cloud help create an essential hybrid, multi-cloud data architecture, enabling teams to rapidly onboard mission-critical applications
and run them anywhere, without disrupting existing ones. Companies can now collect, enrich report, serve and model enterprise data for any
business use case in any cloud. CDP Private Cloud modernizes data platforms by leveraging decoupled storage and compute with containers
and Kubernetes to accelerate time value by 10 xs. This ensures critical workloads meet their SLAs, realizing the vision of a consistent hybrid
data cloud.

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Lifesize Unveils New Intelligent, Hands-Free Video Meeting Experience with
Alexa for Business Integration
13
Lifesize®, a global innovator of immersive enterprise communication solutions, announced a new native integration with the Alexa for Business intelligent
assistant from Amazon Web Services, empowering Lifesize customers to tap into a wide range of productivity enhancing, voice activated controls via their
existing Lifesize meeting room systems, without requiring additional hardware. As part of the launch, Lifesize and AWS will offer 90 days of complimentary
service for joint customers to trial Lifesize with Alexa for Business.
Lifesize with Alexa for Business carries a host of other benefits, including:
• Make in-room video meetings even easier and more intelligent. Use Alexa voice commands with Lifesize Icon meeting room systems to check in and claim
rooms, dial directory contacts, start meetings in seconds and activate other room automation and controls like smart lights and power shades.
• Engage in high-definition; secure video conferencing with hands-free voice control. Equip teams or an entire organization to meet, collaborate and be
productive without requiring additional Amazon Echo devices to be deployed and managed or potentially compromising meeting participants’ health by
touching screens.
• Ensure every meeting room is utilized to its full potential. Check availability, manage and reserve meeting rooms through standard calendar integrations,
automatically release unused rooms, and analyze and report room utilization metrics in the Alexa for Business dashboard.

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DataStax Unveils Vector
14
DataStax announced the private beta of Vector, an AIOps service for Apache Cassandra™. Vector continually assesses the behavior of a Cassandra cluster to provide developers
and operators with automated diagnostics and advice, helping them be consistently successful with Cassandra and DataStax Enterprise clusters. Vector provides
recommendations with detailed background knowledge and offers multiple ways to fix a problem. With Vector, developers and operators can resolve issues quickly, while
gaining a deeper understanding of how clusters are performing. Vector is built upon a decade of expert guidance and learnings. The beta release uses reactive learnings to offer
proactive advice. With this embedded knowledge base, Vector is able to analyze individual nodes, compare behavior to other nodes in the cluster, and serve up
recommendations, such as: Cassandra and operating system configuration, schema design, and Cassandra performance and query techniques.
Vector features:
• Automated expert advice – Proactively identifies current and potential issues to help developers and operators solve problems quickly. Automated advice provides contextual
learning with background knowledge to build skills.
• Continuous updates – Rules and advice are continuously updated, deployed to SaaS and on-premises applications, and automatically applied to clusters.
• Hands-off management – Vector helps developers and operators see and understand how the cluster is performing and its configuration without having to log into Cassandra
nodes.
• Cassandra skills development – Helps strengthen Cassandra skills and knowledge by providing detailed advice and recommendations. Vector helps to reduce unexpected and
unplanned items so experts can spend more time innovating.

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Delphix Accelerates Shift to Digital for Global Enterprises
15
Delphix, the industry leader in DataOps, announced the completion of its original mission to provide a comprehensive data platform to accelerate
digital and customer experience transformation for global enterprises. With physical lockdowns rolling across the world, companies have
accelerated the shift from physical to digital business models and operations. Enterprises need to adapt quickly to these changing market conditions
or risk being disrupted by more agile competitors. Delphix was founded in 2008, during the last financial crisis, to help companies do more with
their data. The Delphix DataOps Platform started with support for Oracle databases and applications. Early customers quickly loaded ERP systems
like SAP and Oracle EBS onto the platform, achieving dramatic results. In 2019, Delphix made its data platform SDKs available to ISVs. Since
launching its SDKs and the DataOps marketplace, Delphix data coverage has expanded to include:
• Legacy platforms:
• New data platforms
• Cloud platforms
• Workflow, monitoring platforms:
• Automation platforms:

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Domo Launches Free Zoom Productivity Tracker App to Help IT Teams Support
Remote Workforce
16
Domo, provider of the Domo Business Cloud, announced it has launched a free Domo Zoom Productivity Tracker
App to help IT teams support their remote workforce. Domo’s Zoom Productivity Tracker App gives IT teams and
managers the Zoom-specific data it needs to understand key metrics such as collaboration and service usage. Domo
is the Business Cloud, empowering organizations of all sizes with BI leverage at cloud scale in record time. With
Domo, BI-critical processes that took weeks, months or more can now be done on-the-fly, in minutes or seconds, at
unbelievable scale.

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Domo Releases Data Explorer Feature on its Interactive COVID-19 Global
Tracker
17
Domo announced enhancements and data insights from its Covid-19 Tracker. The Data Explorer feature, which compiles key metrics from AWS Data Exchange,
FRED, TSA and other sources, allows users to quickly filter to a specific country or state or day, sort the data and export the metrics behind the interactive
visualizations. Since its update, users can drill down into specific industry data to better understand how the crisis is affecting their business and families in real
time. With data amassed from FRED, users can more thoroughly research unemployment figures throughout the country while newly added TSA data offers
insights into airport activity.
High-level industry data recently extracted from the COVID-19 Tracker shows that:
• Initial unemployment claims have trailed off each week since the week of March 29.
• From 6 million claims per week in late March to under 2.5 million the first weeks of May.
• Continuing unemployment claims continue to rise with the current number over 25 million compared to 3.4 million in early March.
• Hardware stores are leading the country’s small business economy in foot traffic up over 70% compared to a February baseline for the period ending May 22.
• Other businesses seeing consistent gains in foot traffic include drug stores, liquor stores and auto shops.
• Over the last 14 days foot traffic has increased significantly at clothing stores and casual dining led largely by increases in the south region. Both categories
remain down almost 60% to pre-COVID levels.

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IRONSCALES Expands Threat Assessment Capabilities; Launches Email Security’s
First Phishing Emulator™
18
IRONSCALES, the pioneer of self-learning email security, announced another industry’s first with Phishing Emulator™.
Available to both current and prospective customers, this fully automated solution enables security professionals to evaluate
their organization’s email security defenses by re-launching real-world, unmodified phishing attacks built to bypass secure
email gateways and authentication protocols. Users can now emulate real-world phishing attacks to see weak points in their
existing email security infrastructure in just minutes. Traditional breach and attack simulators almost always apply fictitious
and outdated phishing scenarios. Unfortunately, this leaves organizations further exposed with a false sense of security around
how well existing email security tools and protocols actually work. To address this hidden risk, Emulator automatically
deploys real-world email phishing attacks, including business email compromise, impersonation and spoofing, ransom ware
and other malware, fake login pages and other phishing attack techniques, to help discover security technology gaps in near
real time.

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H2O.ai and Snowflake Integration Accelerates Enterprise AI Adoption
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H2O.ai, the open source leader in artificial intelligence and machine learning announced the availability of H2O Driverless AI
integration, a leading automatic machine learning platform, with Snowflake, the Cloud Data Platform. This new integration enables
Snowflake users to easily build and deploy ML models. Driverless AI automates the time consuming and demanding data science and
machine learning workflows such as feature engineering, model tuning and model selection to achieve the highest predictive accuracy
within the shortest time. The seamless integration of H2O Driverless AI with the Snowflake Cloud Data Platform is another step towards
democratizing AI for all and empowering every company to be an AI company. Machine learning is a data-intensive activity that depends
on large volumes of diverse data that must be collected, persisted, transformed, and made available to train models. The new integration
builds on H2O.ai and Snowflake’s previous partnership, which enabled Driverless AI users to connect easily to Snowflake Cloud Data
Platform. With this new integration, Driverless AI can be used within Snowflake’s Cloud Data Platform to seamlessly build machine
learning models with SQL commands. This enables the DataOps or Data Engineer to intuitively train and deploy models, score data and
make predictions, within the Snowflake environment

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Infoworks DataFoundry Adds Amazon Redshift Support
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Infoworks.io, the leader in Enterprise Data Operations and Orchestration systems, announced Info works Data Foundry support for data
on boarding and preparation in Amazon Redshift, a fast and powerful, fully managed, petabyte-scale data warehouse service in the cloud
available from Amazon Web Services. DataFoundry support for Redshift enables simplified migration of enterprise data from data
warehouses and other sources; the ability for Redshift users to onboard and prepare data using DataFoundry; and the capability for data
engineers, scientists and business users to build rich data models from various sources using Amazon Simple Storage Service and
incrementally synchronize them to Redshift for analytics. Getting data from various enterprise, on-premise and external systems into
Redshift, and keeping the data synchronized, requires complex change data capture and other low-level tooling. Combining and
enriching this data – including with semi-structured sources for analytics in Redshift – is also quite involved. With this new support, Data
Foundry customers can now automate the processes of on boarding, preparing and operational zing data into Redshift, enabling more
analytics use-cases while avoiding the significant underlying complexities of data operations and orchestration.

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Smart Communications Unveils Solution to Accelerate PPP Loan Forgiveness
Applications
21
Smart Communications TM, the only provider of a customer conversations management platform, announced the launch of a
PPP Loan Forgiveness Application Solution designed to expedite the forgiveness process and reduce friction for applicants
and their lenders. Through digitally transformed forms processes uniquely offered by the company’s SmartIQ product, lenders
can streamline the complexities associated with completing the loan forgiveness application, reducing errors and processing
time. Millions of small businesses received more than $500 billion in loans through the PPP over the last several weeks. While
these low-interest, forgivable loans have been attractive to small businesses, owners have had many questions about how to
ensure they won’t have to repay the loan, and the loan forgiveness application – even more complicated and confusing than
the PPP application form – requires potentially hundreds of calculations to be executed, aggregated, and sorted in order to
create an accurate and complete submission.

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SmartIQ to Digitally Transform the Forms Process as Latest Addition to Smart
Communications Customer Conversations Management Platform
22
Smart Communications TM, the only provider of a customer conversations management platform, announces the launch of SmartIQTM. Evolving from the
Intelledox product, which Smart Communications acquired in July 2019, SmartIQ is uniquely capable of transforming traditional forms-based processes into
intelligent, conversational user experiences that improve the customer experience while also streamlining internal systems, managing risk and reducing
demand for support services. In the last year, Smart Communications’ ability to provide digital-first, customer-centric interactions throughout the entire
customer lifecycle were significantly enhanced by deeper integration between SmartIQ and SmartCOMMTM, the company’s next-generation customer
communications management offering, which delivers personalized communications via every channel and at tremendous scale. Key to this was making
SmartIQ available via Amazon Web Services, a deployment option first made available to SmartCOMM customers more than two years ago. Combining the
highly scalable CCM power of SmartCOMM with the forms transformation capabilities of SmartIQ has already led to Smart Communications being ranked
as a Leader by multiple analyst firms in 2020. IDC, Aragon, Aspire and Novarica have all recognized the company’s leadership in CCM and Enterprise
Content Management as well as Workflow Content Automation in their most recent reports. In these evaluations, Smart Communications stood out for its
strategic vision, its first-mover advantage as a cloud-based offering and its Conversation Cloud framework, which helps enterprises easily integrate with
other CX-focused technologies throughout their organization in order to produce a more complete view of the customer while also reducing internal silos.

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NICE Introduces Agile CX, Preparing Organizations for Extreme Business
Agility in the New Reality
23
NICE announced its launch of Agile CX, a program focused on addressing the need for extreme business agility as CX
organizations are fighting to gain leadership in unprecedented times. For many years, organizations were busy building
capabilities to improve efficiencies and experiences, accepting that implementing changes required months or even years. After
facing the extreme challenges driven by COVID-19, organizations are facing an immediate need to reprogram the way they
operate. They recognize that by adopting extreme business agility, they are able to move faster, change work methodologies and
processes, all in a matter of hours. Extreme business agility has become the most important, mission critical capability of any
enterprise faced with navigating the current environment. While today’s needs emerged due to COVID-19, extreme business
agility is now a part of the ongoing mode of operation for the long run. The Agile CX program will help customer experience
leaders learn how to develop an extreme business agility state of mind, benefit from technology infrastructure and allow them to
continuously adapt to changes amid the uncertainties they are all experiencing.

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NICE Launches Trial Version of its Next-Gen Robotic Automation Design Studio,
Expediting Enterprise Adaption to Remote Business Operations
24
NICE announced the availability of a trial version for its next-generation Automation Studio. Openly accessible to RPA professionals via the NICE
RPA website and free of charge for a period of 6 months, the new version helps boost development skills in both attended and unattended
automations. Automation developers can now get hands-on experience with the NICE RPA tool and familiarize themselves with its user-friendly
interface, drag and drop functionality, built-in developer guidance, a smart callout builder and other cutting-edge capabilities. NICE’s Robotic
Automation Community Edition allows IT or citizen developers to grow their careers by expanding their automation development skills. This is
particularly advantageous in today’s new work from home reality since RPA capabilities are likely to be essential to enterprises’ expedited
adaptation to remote business operations. By freeing employees from doing routine, repetitive work, RPA gives remote staff more capacity to focus
on high-value areas such as handling increasingly sophisticated customer requests. Through the Community Edition, RPA professionals can access
a world of content, tutorials and best-practices in building automations, as well as get officially certified on NICE’s leading design environment -
Automation Studio. Members of NICE’s fast-growing global Robotic Automation User Community enrolled in the company’s Automation
Developer Certification program will automatically be able to access the NICE Robotic Automation Community Edition.

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NICE Actimize X-Sight Marketplace Boosts Efficiency for AML Investigations
with Free Services Addressing COVID-19 Challenges
25
NICE Actimize, a NICE business and leader in Autonomous Financial Crime Management, announced that two new X-Sight
Marketplace partners are offering a range of free tools and services designed to boost operational efficiency of AML investigations
during the onslaught of COVID-19 related demands. The two partners focus on automation and screening requirements, leveraging
advanced next-generation technologies. The NICE Actimize X-Sight Marketplace is the first financial crime and compliance
ecosystem that connects financial services organizations with data, applications, tools and service providers, providing both the value
of choice and the ability to reduce integration timelines. The new partners offering customized solutions targeting anti-money
laundering capabilities for the X-Sight Marketplace include Quantifind, a provider which drives automation and efficiency for
financial crime applications by modeling predictive signals from public domain data, and KYC2020 LLC, a firm which focuses on
sanctions screening requirements of small and medium-sized firms with next-generation technology.

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CXone Integrates with Microsoft Teams and Microsoft Dynamics 365 to Increase
Efficiency and Personalization
26
NICE inContact, a NICE business announced that companies can now integrate Microsoft Teams and Microsoft Dynamics 365 Customer Service with
NICE inContact CXone. Together, CXone and Microsoft Teams allow contact center agents to smoothly collaborate with other experts for quicker case
resolution. The integration with Microsoft Dynamics 365 Customer Service provides voice connectivity and embedded agent controls, complementing
the app’s consolidated agent desktop that boosts productivity and empowers personalized experiences. NICE inContact CXone delivers a
comprehensive digital-first omnichannel offering in the Contact Center as a Service market aimed at transforming experiences for customers and agents
alike. Contact centers can now combine Teams and CXone to simplify collaboration between agents and subject-matter experts across the organization
to resolve customer issues, improve response time and operational efficiency. Teams is a unified communication and collaboration platform that is
transforming the way millions of people work every day, including those in contact centers. New CXone voice connectivity for Teams provides a
dedicated connection to its high-quality, global voice service. Agents can use Teams as a softphone when they interact with customers. Managers will
have access to the full range of CXone real-time and historical reporting so that they can monitor key performance indicators and make more informed,
data-driven decisions.

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Openbravo launches new omnichannel order management system
27
Openbravo, a global cloud-based omnichannel platform vendor for agile and innovative commerce, announced the launch of Openbravo OMS, an
omnichannel order management system. The solution provides a single, global view of all inventories, thus allowing retailers to optimize their
fulfillment process by selecting the best shipping locations. Openbravo OMS key capabilities include global stock visibility and management, and the
ability to ship to and from anywhere. The solution also acts as a central repository for order creation, execution and tracking with integrated order
reporting and analysis capabilities. A key strength is its flexible order brokering, which ensures that every order meets each customer’s expectations in
the most profitable manner, through a set of configurable business rules that select the best fulfillment locations according to customer preferences and
retailer profitability goals. With customers expecting greater speed and convenience when it comes to finding and obtaining the products they desire,
Openbravo OMS enables physical stores to offer endless aisle services and the capacity to execute omnichannel transactions. Endless aisle provides
customers with the opportunity to order products that are either not normally sold in the store or that are currently out of stock, without requiring
additional storage or display space in the store. Support to scenarios like ship-to-store, ship-from-store, BOPI or BORIS (Buy Online Return In Store)
will also be possible thanks to Openbravo OMS.

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USU Simplifies IT Service Management for Its Customers with Hitachi Vantara
Analytics Technology
28
Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd. Announced that USU, one of Europe's largest vendors of IT and knowledge management
software, has selected its data analytics technology to enhance solution offerings to customers. Headquartered in Germany, USU provides
award-winning software solutions to automate service and support processes for companies in a wide range of sectors globally. For example, USU
helped modernize IT service management for 40,000 users at the Swiss Post and for 120,000 users at Deutsche Telekom. USU enhances its software
solutions with built-in analytics capabilities thanks to Pentaho and Lumada technologies. To empower its customers' business users, USU helps build
flexible reports and visualizations without the need for technical experts. With Pentaho Data Integration and Pentaho Business Analytics, USU
integrates advanced analytics features into its Valuemation Analytics and Aspera SmartTrack solutions to create tailored dashboards that support its
customers' roles and responsibilities. USU can now provide its customers with a 360-degree view of operational data relating to IT service management
requests and tasks. Customers are equipped with engaging analytics features and dynamic reporting that allows them to generate data-driven insights to
identify problems, resolve issues and uncover potential bottlenecks in enterprise business processes. The new capabilities help save time and effort and
allow IT departments to process service requests faster and streamline operations.

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Undertone Adds the Trade Desk’s Unified ID Solution to its Advanced
Synchronized Digital Branding Platform
28
Perion Network Ltd. announced that Undertone, the developer of Synchronized Digital Branding - which enables the world’s best
brands to connect more systemically and relevantly to consumers - and The Trade Desk, a leading technology company that
empowers buyers of advertising through a self-service platform, today announced that Undertone has adopted the Unified ID
Solution. By integrating The Trade Desk Unified ID into its data platform, Undertone will be able to increase the breadth of its
coverage, deliver more relevant advertising through its Synchronized Digital Branding platform, and assure fast load times which
benefit consumers and translate to better results for advertisers. By adopting this technology and the unified ID behind it, the
brands and agencies in Undertone’s ecosystem will be able to more efficiently reach their most valuable users, with dramatically
reduced latency. The close to 100% accuracy of The Trade Desk’s technology will reach across multiple devices and content
providers. In addition, adopting the TTD Unified ID will enable Undertone’s proven and award-winning high impact ad units to
operate at even high levels of awareness, impact and persuasiveness.

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The next release of SAS Viya introduces a new category of analytics for the cloud
30
SAS® Viya® 4, available in late 2020, is engineered to take advantage of the latest cloud technologies. Designed to be delivered
and updated continuously, the new architecture helps bring powerful analytics to everyone, everywhere. Because SAS Viya
integrates the art of decision making with the science of artificial intelligence (AI) and analytics, organizations will be able to
make better decisions, faster. The innovation behind this release underscores SAS’ commitment to helping organizations
transform data into intelligence. This transformational release of cloud-native SAS Viya is one outcome of SAS’ $1 billion
investment in AI. SAS is simplifying how AI and machine learning is embedded into decisions. With a remained cloud-native
architecture and the availability of interactive or programming interfaces, SAS customers will no longer be bound by
programming language, data silos or skills. Automated data preparation, machine learning and model deployment improve the
productivity of scarce data science resources and expand AI capabilities to those with more widely available skill sets. Results are
explained in easy-to-understand terms so all can act in the moment with confidence.

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SDL Machine Translation Now Available on Reynen Court Platform
31
SDL, the intelligent language and content company, is pleased to announce its machine translation technology is now available through the
Reynen Court LLC platform, enabling legal firms and departments to easily provision and deploy SDL Machine Translation to securely
translate any type of legal document or file. The Reynen Court platform combines a content-rich solution store and a powerful control panel
that simplifies the process for law firms and legal departments to source, evaluate, deploy, monitor and manage legal technology applications.
Platform users can employ a nimble, modern multicloud technology strategy—one that includes on-premises data centers and virtual private
clouds under the platform user’s direct control—without compromising informational security, environmental stability, and infrastructure
control. The platform also allows users to manage software subscriptions and evaluate usage and consumption metrics from across its tech
stack in one place, permitting them to optimize technological investment through the strategic deployment of legal technology. SDL Machine
Translation customers benefit from 120+ neural language pairs across a wide variety of languages, including some of the most challenging:
Russian, Chinese (simplified) and Korean. A built-in secure training environment enables users to adapt generic language pairs using their
own data to achieve better accuracy—allowing organizations to address very specific use cases and content profiles.

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Splunk Extends the Power of the Data-to-Everything Platform with Cloud and
Machine Learning Advancements
32
Splunk Inc., provider of the Data-to-Everything Platform, announced the latest enhancements to Splunk Cloud, Splunk Data Stream Processor
and Splunk Connected Experiences that enables customers to bring a broader variety of data to every decision, question and action. These
improvements strengthen the foundational technologies of the Splunk platform and extend its cloud and machine learning capabilities. As
organizations adapt to new work environments and consider how to keep their businesses running and employee’s safe, cloud solutions are
needed for organizations to scale their operations and support new growth. The benefits of the enhancements extend beyond the platform,
resulting in improvements to premium solutions that help IT operations teams better predict and prevent problems with a unified monitoring
experience, and for Security teams to better protect their businesses by modernizing and strengthening their cyber defense. In order to allow
customers to embrace their growing data sources, Splunk is bringing innovations faster to customers with Splunk Cloud and an accelerated
release schedule for premium solutions on Splunk Cloud. Splunk IT Service Intelligence 4.5 for Splunk Cloud delivers a centralized
framework for monitoring and investigation in one view, and enhanced service monitoring and event management features to support large
deployments.

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Bank Mandiri partners Tableau to build a data-driven culture
33
Tableau Software, the leading analytics platform, announced that Bank Mandiri has deployed its data analytics solutions to help accelerate
data-driven decision making across the organization. As Indonesia’s largest financial institution, it is seeking to empower every division in the
bank with self-service analytics capabilities to make better decisions using actionable insights. Key business functions such as loan
disbursement and renewal, as well as customer profiling and engagement now have access to Tableau to guide decision making. Tableau’s
self-service dashboards have also significantly simplified business processes and improved the speed of information delivery within the bank.
Business intelligence reports which used to take two weeks to create, can now be done within two days. As part of its vision to build a data
culture, Bank Mandiri’s is increasing data literacy within the organization. The bank has set up a Mandiri Tableau User Group to bring
employees together to learn and share. Fronted by data coaches from the EDM division—a special division set up by the bank to advocate for
the use of data analytics—these monthly sessions support new Tableau users through sharing of best practices and answering their data
questions. This creates a community of learning and promotes a culture of data in the bank. The bank is also offering data analytics courses
for employees.

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Tableau Expands Cloud Capability for Asia Pacific Customers with New Regions
in Japan and Australia
34
Tableau Software, the leading analytics platform, announced that it has launched two new regions in Asia Pacific and Japan for the fully
hosted SaaS offering, Tableau Online. These new regions will provide customers with enhanced performance and new choices in data locality.
Located in Tokyo, Japan, and Sydney, Australia, these are Tableau’s first regions in APJ and fifth worldwide including the United States and
Europe, serving cloud-based analytics to new and existing Tableau Online customers across APJ. The launch of the new regions in APJ helps
reduce the distance between a customer's data and their analytics service. The strategic placement in APJ reduces latency, with shorter load
times and faster extract refreshes for customers. In line with Tableau’s commitment to strengthen data protection for all customers, the regions
make it easier for customers to comply with regional data residency regulations. The regions are now available to both new and existing
Tableau Online customers, who have the option to select their preferred location when setting up their Tableau Online site. Tableau recently
announced the general availability of 2020.2 which delivers new data modeling capabilities that simplifies the analysis of complex data with
no coding or scripting skills required. The release also introduced Metrics, a new mobile-first way for customers to instantly monitor key
performance indicators, providing a custom, at-a-glance view of the most critical data, streamlined in one location.

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TIBCO Responsive Application Mesh Provides Blueprint and Capabilities for
Architecture Modernization
35
TIBCO Software Inc., a global leader in enterprise data, empowers its customers to connect, unify, and confidently predict business
outcomes, solving the world's most complex data-driven challenges.TIBCO announced the launch of TIBCO® Responsive
Application Mesh, a blueprint and capabilities for modern application architecture that organizations can operationalize to achieve
digital business excellence. The announcement supports customers’ increasing need for a responsive architecture that supports
maximum agility and a strategic framework that operationalizes it by focusing on people, processes, and technology. TIBCO
Responsive Application Mesh guides customers towards architecture modernization through an incremental, iterative, and
data-driven approach. The framework is deeply integrated into the TIBCO Connected Intelligence platform as the core for an
all-encompassing digital strategy that supports cloud-native development in hybrid or multi-cloud environments. The outcome is
highly responsive, adaptable, and scalable in real time, providing customers with the tools needed to modernize their architectures.

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TIBCO Delivers Advanced Cognitive Services on Microsoft Azure to Joint
Customers
36
TIBCO Software Inc., a global leader in enterprise data, empowers its customers to connect, unify, and confidently predict business outcomes, solving
the world's most complex data-driven challenges. TIBCO announced that TIBCO Spotfire® and TIBCO® Data Science now support Microsoft Azure
Cognitive Services. TIBCO's solutions extend these services to analyze multivariate anomalies and add root cause analysis, using input from the Key
Phrase Extraction cognitive skill to render decisions and automate actions like anomaly detection. Using visual analytics and data science, sensor data
and log data can be analyzed at the edge, including the ability to detect anomalies within reams of data and alert case managers to take preventive
actions. This initiative brings the power of TIBCO visual analytics and data science solutions to edge computing use cases where Internet connectivity
is unavailable and clients need to process data in real time. With added cognitive services, clients will benefit from improved operational efficiency and
lower equipment costs. Existing customers using Spotfire® within their IoT environments cite ease of use and the ability to scale as key differentiators
for their business. An education institution specializing in healthcare saw a drop of 74 percent in onsite surgical infections as a result of making
predictive decisions directly in operating rooms. In addition, a manufacturing business in the semiconductor industry has used digital twins and model
operations to detect geospatial anomalies within wafer maps and uncover millions in cost savings.

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Vivaldi updates its browser on Android devices
37
Vivaldi released a new update to its browser on Android. Vivaldi on Android received international acclaim for its unique
features such as real tabs, sync, note-taking functionality, optimized landscape and portrait mode browsing, built-in Tracker
and Ad blocker, and more. Available on Android 5 or higher, it’s also compatible with tablets and Chromebooks. Vivaldi
sports a sophisticated user interface keeping key functionality – go-to tools such as Panels, Speed Dials, Tab Switcher, Notes,
and Capture – within easy reach. Syncing browsing data on-the-go is another distinguishing feature. Vivaldi is also more
private. Instead of relying on WebView, Google’s Android component, Vivaldi is built with the Vivaldi-modified Chromium
source code, the same as its desktop browser. This means that Vivaldi isn’t sending the same information to Google as
Chrome. Harvesting user data and user profiling isn’t Vivaldi’s business model.

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Celent Names Backbase a Global Leader in Digital Banking
38
Backbase announced it has topped Celent’s Modern Digital Banking Channel Platform global vendor assessment, coming first in all four
categories of the awards. After a thorough analysis of 9 vendors, the report clearly showcases Backbase as the leader in the global digital
banking channel platforms vendor landscape. Backbase was praised for its ability to keep ahead of market needs, the flexibility of its
platform and the completeness of its vision for the use of APIs. Celent took several key platform criteria into consideration when
examining the contenders. Among those were the ability to leverage the same platform across all points of customer interaction; support
for all lines of Business; full support of open APIs and Open Banking; and the drive for consistent innovation. Backbase is proud to have
scored highest across all platform capability must-haves. Backbase’s richness of functionality, underlying modern technology, as well as
the built-in flexibility to deploy in a wide range of environments, secured Celent’s Xcelent Functionality 2020 and Xcelent Technology
2020 awards. Celent further highlighted that while the majority of vendors support one or two public clouds, Backbase is exemplary in
supporting all – Google, AWS and Microsoft.
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DigiCert Named 2020 Global Company of the Year in TLS Certificate
Market by Frost & Sullivan
39
Frost & Sullivan recognizes DigiCert with the 2020 Global Company of the Year Award, based on its recent analysis of the global
transport layer security certificate market. DigiCert has exhibited strong market leadership in its growth, supporting the adoption of new
standards and continually innovating with the industry’s best, most modern public key infrastructure technology. In addition to the
strength in the TLS/SSL market, the company is also focused on new security technologies, such as protecting devices in the Internet of
Things and developing implementations of post-quantum cryptography. By developing these technologies and helping define standards
to address new security use cases, the company is strengthening its leadership position within internet security. DigiCert has upgraded its
infrastructure in a way not seen in its industry to support large installations, regionally-focused deployments and high-volume, rapid
certificate enrollments for the world’s largest web platform companies. The company’s agile product development process allows it to
roll out changes and product updates more quickly than competitors. This strategy has helped the company create the industry’s first PQC
toolkit, which enables companies to create hybrid certificates for testing in their systems.
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DigiCert receives top award from Frost & Sullivan thanks to agile approach
40
DigiCert has received the 2020 Global Company of the Year Award by Frost & Sullivan, with specific focus on its global transport layer security
certificate market. Frost & Sullivan states that by developing technologies and helping define standards to address new security use cases, the company
is strengthening its leadership position within internet security. DigiCert supported the adoption of new standards, and developed modern public key
infrastructure technologies. In addition to the TLS/SSL market, DigiCert is also focused on new security technologies, such as protecting devices in the
Internet of Things and developing implementations of post-quantum cryptography. DigiCert CertCentral TLS Manager is designed to enable
organizations to issue, discover, renews and revoke certificates in an automated manner. CertCentral features an intuitive UI and is built on APIs to
enable certificate management at any scale. The company’s DigiCert ONE platform, which also includes DigiCert Enterprise PKI Manager and
DigiCert IoT Device Manager, enables management of certificate deployments, including cloud, on premises, in-country and hybrid environments.
DigiCert has upgraded its infrastructure for regionally-focused deployments and high-volume, rapid certificate enrollments for the large web platform
companies. The company states an agile approach has helped the company to create the industry’s first PQC toolkit, for creating hybrid certificates for
testing in systems.
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Domo Named an Overall Leader in the 2020 Dresner Wisdom of Crowds® BI
Market Study
41
Domo, provider of the Business Cloud, announced it has received its fourth consecutive perfect recommendation score and has
been named an overall leader in both Customer Experience and Vendor Credibility in the 2020 Dresner Wisdom of Crowds® BI
Market Study. In its 11th edition, Dresner’s flagship report provides a comprehensive analysis of BI end user trends, attitudes and
intentions. The report also covers adoption and deployment, staffing, budgets, technology, state of data, action on insights,
success, plus vendor ratings. With high scores across the board, the Domo Business Cloud delivers BI leverage at cloud-scale in
record time, allowing Domo to stand out as a leader in both the Customer Experience and Vendor Credibility models.
Additionally, this year marks the Domo’s fourth consecutive perfect recommendation score, meaning every Domo customer who
responded to the survey said they would recommend Domo to others. This recognition is Domo’s third top Dresner ranking in
2020, which also includes Dresner 2020 Self Service Business Intelligence Market Study and the Dresner Advisory Services’
2020 Cloud Computing and Business Intelligence Market Study.
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Cynerio Named a Leader in Connected Medical Device Security Evaluation
by Independent Research Firm
42
Cynerio, the leading provider of Internet of Medical Things security solutions, announced that they were named a leader and received among the
highest scores in the current offering and strategy categories in “The Forrester New Wave™: Connected Medical Device Security, Q2 2020,”
released on June 11 by Forrester Research, a leading global research and advisory firm. The new wave report is designed to help Forrester Research
clients understand which vendors they should consider in an emerging technology or services market. The report evaluated eight vendors on a
comprehensive set of criteria. In addition to being named a leader, Cynerio received a differentiated rating, the highest rating possible, in seven out
of 10 criteria, the most out of the evaluated vendors, including Analytics and Reporting, Attack Response, Device Visibility, Vulnerability
Management, Integrations, Vision, and Roadmap. Cynerio takes a medical-first, risk-based approach to cybersecurity and asset management to
serve top-tier healthcare organizations with the tools and actionable insights needed to meet the unique and fast-evolving challenges of securing
medical and IoT devices against current and future threats. The Cynerio platform provides full visibility into connected devices, including profiling
and location, along with accurate anomaly detection and continuous risk analysis to prevent data theft, service disruption, and compliance
violations.
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Liferay Named a Strong Performer among Intranet Platforms by Independent
Research Firm
43
Liferay, Inc., which makes software that helps companies create digital experiences on web, mobile, and connected devices, announced it has been
positioned by Forrester as a Strong Performer in The Forrester Wave™: Intranet Platforms, Q2 2020. The inaugural Forrester Wave for Intranet
Platforms evaluated Liferay among the 12 most significant vendors in the space in a detailed evaluation using 26 criteria. In the report Liferay is noted
for being “well-known as a platform for websites and portals in addition to intranets” and “has a well-defined set of solutions and buyers/influencers
that it uses to drive its go-to-market approach and focus employee experience and knowledge management use cases, where it excels.” Liferay is further
cited for “robust content repository services as well as a flexible metadata model and a cutting-edge search experience” and for having “an established
and diversified partner ecosystem.” The Forrester Wave for Intranet Platforms concludes its section on Liferay by advising readers to “shortlist Liferay
when a flexible, open architecture is desirable and strong foundational content repository capabilities are required.” Liferay received the highest scores
possible in the evaluated criteria of AI/Machine Learning, Integration and Interoperability, Repository and Content Services, Metadata Support, Search
and Indexing, Developer Support, and Partner Ecosystem. An established open source vendor for over fifteen years, Liferay has delivered intranet
solutions to many of the world’s leading organizations, including Aptiv, Coach, Domino’s Pizza, Excellus BlueCross BlueShield, and Genworth
Financial.
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NICE Named a Leader in Journey Orchestration by Top Analyst Firm
44
NICE announced that it has been acknowledged as a Leader by Forrester Research in "The Forrester Wave™: Journey
Orchestration Platforms, Q2 2020" report. Uniquely, among the vendors evaluated NICE received the highest possible scores
in the Data Fusion category, highlighting the ability of its Customer Engagement Analytics solution in helping organizations
to efficiently connect disparate datasets. NICE also received the highest possible scores in the Planned Enhancements, User
Research and Market Presence categories, and amongst the top scores in the Journey Discovery criteria. NICE Customer
Engagement Analytics enables organizations to capture and analyze all customer interactions, transactions and lifecycle
events to get a complete view of the customer journey. Powered by state-of-the-art Big Data technology, it identifies
individual customers and sequences their interactions across time and touch points to understand the context of every contact,
uncover patterns, predict needs and personalize interactions in real-time.
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OpenText Receives 2020 SAP® Pinnacle Award SAP Solution Extensions
Partner of the Year
45
OpenText™ announced that it has received a 2020 SAP® Pinnacle Award as the SAP Solution Extension Partner of the Year – Platforms
and Technology. SAP presents these awards annually to partners that have developed their partnership with SAP and excel in helping
customers run better. Winners and finalists in 34 categories were chosen based on recommendations from SAP, customer feedback and
performance indicators. The SAP Solution Extension Partner of the Year award recognizes an SAP partner that offers solution extensions
for SAP software in the Platforms and Technology. The winning partner is selected based on technology innovation, market impact, and
demonstration of customer impact. OpenText is SAP’s largest solution extension partner, delivering highly integrated solutions that
provide an information advantage to businesses using SAP technology. The next Digital Zone event, Digital isn’t optional anymore:
Accelerate the path to SAP S/4HANA and rapidly digitize processes with Extended ECM, will take place June 30 at 11am EDT / 5pm
CEST. This event explores real-world examples of customers that are re-evaluating their business with SAP S/4HANA and intelligent
content management from OpenText.
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OpenText Recognized as Overall Leader in 2020 Aspire Customer Communications
Management Leaderboard
46
OpenText™ announced it has been recognized as an overall Leader in the 2020 Aspire Customer Communications
Managemen Leaderboard™ for the third year in a row. Positioned as an overall leader in the CCM market, OpenText™
Exstream is also recognized as a leader in Communications Composition, Business Automation and Omni-Channel
Orchestration. The Aspire Leaderboard is an interactive tool that visualizes and ranks vendors in the CCM market. Vendors
are analyzed based on product capabilities, strengths, and strategic direction, including solution vision and roadmap.
Exstream Cloud Edition 20.2 is a cloud-native version of the market-leading CCM software, providing customers with
flexible, cost-effective deployment options and easy to implement, update and maintain. OpenText Exstream CE delivers
innovative features, including the ability to author, personalize and orchestrate multi-channel communications directly from
the browser and new collaborative review with visual compare capabilities.
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Qlik Named Snowflake FY 2020 Technology Partner of the Year for Data
Engineering at Snowflake Partner Summit
47
Qlik® announced it has been named the Snowflake FY 2020 Technology Partner of the Year in the Data Engineering category at this week’s Snowflake Partner Summit.
The award, which recognizes Qlik Data Integration, is the latest milestone in a growing strategic alliance between Qlik and Snowflake, the cloud data platform, to help
companies modernize analytics in the cloud. Qlik has also recently achieved Snowflake Elite level partner status, introduced expanded support across every major cloud
platform including Google Cloud, debuted multiple joint solutions and added numerous joint customer wins to the roster. Qlik has enhanced customers’ ability to
maximize their use of Snowflake and Qlik together through increased product integration and alignment across the company’s data and analytics platforms, including:
• Snowflake validation of both Qlik Sense® and Qlik Data Integration, providing confidence in the seamless integration of Qlik’s entire product portfolio with Snowflake
• Integration with Snowflake across all three major cloud platforms with the recent addition of support for Google Cloud Platform
• Qlik Sense Dynamic Views, which enables real-time push-down queries into Snowflake, is now available on all editions of Qlik Sense
• Performance optimizations for delivering real-time data to Snowflake, which also reduce costs associated with Snowflake Cloud Services consumption
• Qlik Data Integration availability in Snowflake Partner Connect
• Ecosystem integration with fellow Snowflake technology partners to deliver end-to-end solutions, including support for machine learning with DataRobot and advanced
data security with Secupi.
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SDL Tridion Named a Contender in Intranet Platforms Report
48
SDL, the intelligent language and content company, announces that SDL Tridion has been named a Contender in The Forrester Wave™:
Intranet Platforms, Q2 2020 report. This report, the first by Forrester Research to analyze the most significant intranet platform providers,
notes SDL Tridion’s customizable framework, strong information architecture and ability to help customers accelerate their pace of
innovation. SDL Tridion, a content management system that handles both structured and unstructured content, is being used by many of
world’s leading brands, including Philips, Panasonic and Nielsen. It lays the foundation for next-generation intranets and collaboration, and
supports granular content services for product documentation, service and support information, learning and training, policies and procedures.
The Forrester Wave™: Intranet Platforms report states that “Firms should consider SDL when the intranet serves global, often complex, lines
of business and requires rigorous content modeling.” The report, which includes Leaders, Strong Performers, Contenders, and Challengers,
evaluated 12 global providers of intranet platforms and their capabilities across three high-level categories. Vendors are analyzed using 26
criteria, including Collaborative Content Services, Integration and Interoperability, Personalization, Delivery Model and Product Vision.
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Sisense Ranked as an Overall Leader in Credibility and in Customer Experience
in 2020 Dresner Business Intelligence Market Study
49
Sisense, the world’s leading analytics platform for builders, announced that it has achieved its fourth perfect recommendation score and
has been recognized for the second consecutive year as an overall “Credibility Leader” and an “Overall Customer Experience Leader”
from the 2020 Wisdom of Crowds Business Intelligence Market Study report from Dresner Advisory Services, LLC. The report also says
Sisense has “maintained a perfect recommendation score” meaning every Sisense customer who participated in the survey said they
would recommend Sisense to others. Sisense also received perfect recommendation scores in 2016, 2017, and 2019. Both Customer
Experience and Vendor Credibility models are presented in quadrant form, with Sisense positioned in the top right of both as a Leader.
The Customer Experience model “considers the real-world experience of customers working with BI products on a daily basis.”
Experience includes sales and onboarding, technical support, consulting services and the experience of using the product according to 12
different metrics. The Vendor Credibility model considers how customers feel about vendors, including perceived value for price,
integrity and overall confidence.
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Talend Achieves Elite Status and Technology Ready Validation in the Snowflake
Partner Network
50
Talend, a global leader in data integration and data integrity, announced it has achieved Elite Status in the Snowflake
Partner Network. This achievement recognizes Talend’s track record for delivering enterprise data management
technologies from its Talend Data Fabric suite of apps, such as Stitch Data Loader and Talend Cloud for Data Quality
and Data Governance, to customers on Snowflake’s cloud data platform. Achieving Elite Status also differentiates
Talend as a Snowflake Ready Technology Partner, which demonstrates to our customers that Talend connectors and
integrations for Snowflake adhere to best practices around performance, reliability and security.
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Talend Recognized as a Leader in Enterprise Data Fabric Evaluation by
Independent Research Firm
51
Talend , a global leader in data integration and data integrity, announced that it was among the select companies that Forrester invited to
participate in its June 10, 2020 publication, The Forrester Wave™: Enterprise Data Fabric, Q2 2020 evaluation. Talend is cited as a Leader
in the evaluation and received the highest score of any vendor evaluated in the Current Offering category. Talend earned the highest
possible scores, 5 out of 5, in 15 of the 25 criteria evaluated by Forrester, including criteria such as Data Catalog, Data Quality, and Data
Lineage. Talend also received 5 out of 5 in the strategy execution criteria. The Forrester report noted: “Talend has a single metadata model
across products and a single design and development interface, repository, and management console to support the data fabric
deployment. Talend continues to expand its cloud strategy including multi-cloud, offering customers broad use cases that include
customer 360 and IoT.” Talend Data Fabric is the only data integration and integrity platform that simplifies all aspects of working with
data for analysis and use, driving critical business outcomes. Talend Data Fabric includes a suite of apps to ensure enterprise data is
complete, clean, compliant, and readily available to everyone who needs it throughout the organization.
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Talkdesk is a Leader in the Aragon Research Globe for Intelligent Contact
Centers, 2020
52
Talkdesk® announces its position as a Leader in The Aragon Research Globe™ for Intelligent Contact Centers, 2020. The
Globe defines a Leader as having “comprehensive strategies that align with industry direction and market demand, and
effectively perform against those strategies.”
The inclusion criteria for this Aragon Research Globe is
• Minimum of $6 million in primary revenue for contact center or a minimum of $8 million in revenue in a related market
Product must be announced and available
• Customer references from each hemisphere in which the vendor participates
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Thunderhead Named a Leader in Forrester Journey Orchestration Wave™ 2020
53
Thunderhead, the global leader in customer engagement and journey orchestration, has been named as a Leader in The Forrester
Wave™: Customer Journey Analytics Orchestration Platforms, Q2 2020. The Wave™ analysis identifies the most significant journey
orchestration platforms, evaluating strategy, current offering and market presence. Thunderhead is commended in particular for its
Strategy, scoring top marks in every criteria and the maximum possible score. Thunderhead’s ONE Platform scored joint highest for
Technology and was amongst the highest scores for its Current Offering in the Data Fusion, Journey Automation and Orchestration
criteria. Thunderhead’s ONE platform is the only named Leader designed from the ground-up as a complete enterprise-class cloud
solution for journey-based engagement, with omnichannel customer journey analytics and actionable journey insight. Instead of a
dated campaign-based approach, ONE provides a real-time, outside-in perspective on every individual customer interaction in the
form of actionable insight that can be applied to guide individualized conversations across all silos and touch points.
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SAS honors excellence in teaching and learning data science and analytics
54
SAS is building a sustainable pool of data science and analytics talent. At the virtual SAS® Global Forum 2020, the company is recognizing the
educators and students who are teaching, learning and using SAS in innovative ways. In response to COVID-19, SAS launched flexible, free
learning options. From short videos to interactive online courses, the SAS training resources can introduce beginners to programming or statistics,
or lead to a valuable industry credential like the SAS AI and Machine Learning Professional. The Distinguished SAS Educator Award recognizes
an educator who has made significant contributions to advancing analytics education and preparing students for careers in analytics and data
science. This year, Steven Myers from The University of Akron received this award for his work supporting students and incorporating analytics
in the classroom and beyond. Myers has been teaching for over four decades and considers himself an “evangelist” for data science. A new award,
the Emerging SAS Educator Award, honors an educator who has shown exemplary progress in advancing analytics education and creating new
analytics and data science talent. Leila Halawi from Embry-Riddle Aeronautical University integrates analytics into instruction and prepares her
students to enter the workforce by staying up to date with industry needs.
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BioRankings Awarded $1.6M NIH SBIR Phase II Grant to Advance Development
of Untargeted Metabolomics
55
BioRankings, a St. Louis-based consulting group focusing on innovation in statistics, announced it has been awarded a $1,600,000 Phase
II Small Business Innovation Research grant from the National Institutes of Health National Institute of General Medical Sciences. This
grant builds on the scientific progress made with their completed Phase I, $225,000 award to develop automatic, unbiased peak detection
software for untargeted metabolomics data. Software resulting from this grant will help meta-bolomics researcher’s speed up the analysis
of raw data by quickly producing lists of clinically relevant metabolites based on validated statistical methods. This software addresses a
huge unmet need in untargeted metabolomics research for fast, automatic, and accurate peak detection, and will integrate seamlessly with
other multi-omics statistical packages developed by BioRankings and hosted on the Domino Data Science Platform. BioRankings is a
leader in providing statistical consulting and data analysis for clients in the –omics space. Spun out of Washington University School of
Medicine in 2013, BioRankings has continued to develop and apply statistical methods to high-throughput, high-dimensional data and
work closely with clients to help them meet their R&D goals.
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NICE Actimize’s AML Solutions Chosen by Rakuten Securities to Improve
Operational Efficiencies and Reduce Compliance Risk
56
NICE Actimize, a NICE business and the leader in Autonomous Financial Crime Management, has been chosen by Rakuten Securities Inc., a major online
brokerage operating throughout Japan and across Asia, to implement an innovative anti-money laundering compliance platform to protect and support its
investor clients and meet regulatory requirements. Rakuten Securities will utilize industry-leading solutions from NICE Actimize’s Autonomous Anti-Money
Laundering portfolio, initially rolling out the CDD-X Customer Due Diligence platform. This will be followed by Suspicious Activity Monitoring and Watch
List Filtering solutions at a later date to help improve operational efficiencies and reduce costs. An integral part of its Autonomous Anti-Money Laundering
suite, NICE Actimize’s CDD-X Customer Due Diligence platform modernizes KYC/CDD programs with advanced analytics. Providing more accurate
detection and customer risk scoring to reduce compliance risk, NICE Actimize’s CDD-X provides significant reductions in operational costs and offers key
features beneficial for an online brokerage operation. NICE Actimize’s CDD-X Customer Due Diligence solution also offers embedded automation
capabilities that streamline tasks related to ultimate beneficial ownership, adverse media, data flow with customer relationship management (CRM) systems,
and more. By enabling a curated set of pre-built connectors, CDD-X also leverages third party risk factors to increase the accuracy of customer risk ratings
during onboarding and ongoing monitoring to provide more intelligence to analysts. Additionally, pre-built connectors make integration simple where data
acquisition and aggregation has traditionally been difficult.
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Talkdesk propels Palmer Johnson Power Systems customer service with cloud
contact center innovations
57
Talkdesk®, Inc., the cloud contact center for innovative enterprises, announced Palmer Johnson Power Systems selected Talkdesk CX Cloud™, an
end-to-end solution on a single platform, to propel its customer service operations forward. This international business provides engine, transmission and
drivetrain systems and service for off-highway vehicles like construction and oil field equipment, as well as marine vessels. In an industry where minutes
count and deadlines cost, the Palmer Johnson Power Systems team delivers service excellence built on innovation, product expertise, urgency and strong
partnerships. PJPS chose Talkdesk as its customer service solutions partner for cloud flexibility and scalability to support the company’s growth and
comprehensive Salesforce integration to improve customer experience. Talkdesk’s scalability was a crucial component in Palmer Johnson Power Systems’
final decision to move its rapidly expanding customer service operations to Talkdesk CX Cloud. The ability to adjust service levels to meet fluctuating
demands and seasonal traffic spikes help PJPS reduce costs and keep pace with customer needs while improving contact center efficiency. By moving to
Talkdesk, PJPS has a dependable and scalable solution to support its growth in an easy-to-use platform with added cloud flexibility to integrate with
best-of-breed customer experience tools. In addition to a scalable cloud platform, PJPS needed an easy to use and customizable contact center solution.
Talkdesk’s enterprise-ready, next-generation cloud architecture maximizes flexibility, allowing PJPS to stay agile and easily self-manage its contact center
with clicks, not code.
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On makes leap to Talkdesk cloud solutions for customer service acceleration in
the sports industry
58
Talkdesk®, Inc., the cloud contact center for innovative enterprises, announced ON selected talkdesk to propel its customer service operations ahead.
With “running on clouds” as a key point in On’s goal to revolutionize the sensation of running with soft landings and explosive takeoffs, Talkdesk cloud
solutions are ideal to transform its customer experience. Born in Switzerland and named one of the country’s top startups, On is one of the
fastest-growing sports companies in the world with products sold in more than 50 countries. As a global footwear and apparel brand looking to expand
its footprint and grow its customer service organization, On chose Talkdesk for its cloud flexibility to support rapid growth while maintaining a high
level of voice quality and systemwide reliability. Talkdesk offers a solid system with a complete omnichannel offering to support On’s mission to grow
its brand worldwide and differentiate through superior customer experience. Talkdesk Customer Engagement™, powered by artificial intelligence from
Talkdesk iQ™, offers On the intelligent routing and customization options it needs to expand rapidly to support its global brand in multiple countries
and languages. Starting with its contact center in the U.S., On is rapidly expanding its customer service workforce with multiple support centers in
Europe, Asia, South America and Australia. Leveraging the quick-implementation abilities of Talkdesk cloud solutions on was able to activate a new
customer service team in Japan, provision local support phone numbers and onboard at-home agents in less than three days.
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Leading Global Collaboration Platform, Asite, Integrates with 3D Repo for
Streamlined BIM File Management
59
3D Repo announces an exciting new integration with Asite, global cloud-based collaboration and Common Data Environment
platform. The two tech innovators are joining forces to build better solutions and to further streamline workflows for the AEC
industry by improving collaboration and reducing complexity for BIM data management. Upon completion, the new integration will
streamline the standard process of uploading 3D models and other BIM related deliverables to Asite’s CDE, and instantly and
synchronously reflecting those files in the 3D Repo platform. The synchronization of the two platforms will save the user time, who
would otherwise upload files to multiple locations. Asite enables organizations to store and manage all project data in one central and
secure repository, providing the tools to plan, design, and build with seamless information sharing across the entire supply chain.
Asite has been used by many leading AEC companies on global projects, including Crossrail and the expansion of Dubai International
Airport; offering streamlined workflows, efficient information management, and full document control that comply with global
standards.
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