T-Bytes Digital customer experience

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T-Bytes
Digital Customer Experience
November Edition 2019
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Table of Contents
1. Financial, M & A Updates...................................................................................................................................1
2. Solution Updates................................................................................................................................................19
3. Rewards and Recognition Updates..................................................................................................................45
4. Customer Success Updates................................................................................................................................82
5. Partnership Ecosystem Updates.....................................................................................................................104
6. Event Updates...................................................................................................................................................138

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Financial, M & A Updates
Digital Customer Experience Industry

Financial, M&A Updates
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Alteryx Announces Third Quarter 2019 Financial Results
• Revenue: Revenue for the third quarter of 2019 was $103.4 million, an increase of 65%, compared to revenue of $62.6 million
in the third quarter of 2018.
• Gross Profit: GAAP gross profit for the third quarter of 2019 was $93.8 million, or a GAAP gross margin of 91%, compared
to GAAP gross profit of $56.8 million, or a GAAP gross margin of 91%, in the third quarter of 2018. Non-GAAP gross profit
for the third quarter of 2019 was $95.3 million, or a non-GAAP gross margin of 92%, compared to non-GAAP gross profit of
$57.5 million, or a non-GAAP gross margin of 92%, in the third quarter of 2018.
• Income from Operations: GAAP income from operations for the third quarter of 2019 was $11.9 million, compared to $9.4
million for the third quarter of 2018. Non-GAAP income from operations for the third quarter of 2019 was $22.0 million,
compared to non-GAAP income from operations of $14.3 million for the third quarter of 2018.
• Net Income (Loss): GAAP net loss attributable to common stockholders for the third quarter of 2019 was $(6.2) million,
compared to GAAP net income of $10.8 million for the third quarter of 2018. GAAP net loss per diluted share for the third
quarter of 2019 was $(0.10), based on 64.0 million GAAP weighted-average diluted shares outstanding, compared to GAAP
net income per diluted share of $0.17, based on 65.6 million GAAP weighted-average diluted shares outstanding for the third
quarter of 2018.
• Non-GAAP net income and non-GAAP net income per diluted share for the third quarter of 2019 were $16.4 million and
$0.24, respectively, compared to non-GAAP net income of $11.9 million and non-GAAP net income per diluted share of $0.18
for the third quarter of 2018. Non-GAAP net income per diluted share for the third quarter of 2019 was based on 69.5 million
non-GAAP weighted-average diluted shares outstanding, compared to 65.6 million non-GAAP weighted-average diluted
shares outstanding for the third quarter of 2018.
• Balance Sheet and Cash Flow: As of September 30, 2019, we had cash, cash equivalents, and short-term and long-term
investments of $986.5 million, compared with $426.2 million as of December 31, 2018. Cash provided by operating activities
for the first nine months of 2019 was $13.5 million compared to cash provided by operating activities of $11.7 million for the
same period last year.
Executive Commentary
"Our track record of strong execution continued in the third quarter," said CEO of Alteryx, Inc. "We are emerging as a
strategic partner for enterprises across the globe looking for real-world solutions to data challenges. Looking ahead, by
continuing to bring innovative technologies to market while simultaneously broadening our go-to-market reach, we
believe we are setting the stage for sustainable growth."
1
Key Financial Highlights

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American Well® Acquires Aligned Telehealth to Expand Behavioral Health
Virtual Care
American Well® announced that it has signed a definitive agreement to
acquire Aligned Telehealth, a leader in the provision of behavioral telehealth
and telepsychiatry services to hospitals and health plans. Combining Aligned
Telehealth’s ability to access a network of clinical experts with American
Well’s digital care delivery platform, the companies will deliver programs that
hospitals, health plans and the industry at large can leverage to address the
mounting challenges of clinician shortages, fragmented care and societal
stigmas impeding adequate behavioral health access and treatment. Nearly 1 in
5 U.S. adults — about 44 million — experience mental illness in a given year.
In the emergency department alone, behavioral health conditions account for 1
out of every 8 visits or about 12 million visits annually. Additionally, nearly 25
percent of Americans with a behavioral health diagnosis are enrolled in
Medicaid, making Medicaid the main provider of mental health services for
people affected by serious mental health conditions.[i] Overall, the Kaiser
Family Foundation has estimated that only about one quarter of the nation’s
mental health patients’ needs are met.
“Aligned Telehealth is the leading player in on-demand telepsychiatry
services, supporting major medical centers and Medicaid plans in their
efforts to meet the needs of patients,” said Chairman and CEO, American
Well. “By adding the Aligned clinical network and expertise, American
Well can further expand and enhance our virtual behavioral health
programs, an exciting and important endeavor that will positively impact
patients, their families, and the treatment teams providing their care, while
advancing clinical outcomes and reducing overall costs.”
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Databricks’ Growth Draws $400 Million Series F Investment and $6.2
Billion Valuation
Databricks, the leader in unified data analytics, announced
a $400 million investment to continue powering its
market-leading growth and rapid customer adoption. This
Series F round, led by Andreessen Horowitz’s Late Stage
Venture Fund, is intended to accelerate innovation and
scale across the globe, and values Databricks at $6.2
billion. Andreessen Horowitz is joined by major new
investors including funds and accounts managed by
BlackRock, Inc., funds and accounts advised by T. Rowe
Price Associates, Inc., and Tiger Global Management. The
company has grown annual recurring revenue (ARR) well
over 2.5x over the past year and has gone from almost no
revenue to a $200 million revenue run rate in less than
four years.
“Data teams at thousands of organizations globally are
now leveraging our Unified Data Analytics Platform to
solve their toughest problems,” said Co-founder and
CEO at Databricks. “Our bets on massive data
processing, machine learning, open source and the shift
to the cloud are all playing out in the market and
resulting in enormous and rapidly growing global
customer demand. As a result, Databricks is among the
fastest growing enterprise software cloud companies on
record.”
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GlobalSCAPE, Inc. Reports Fiscal Third Quarter 2019 Financial
Results
• Revenue for the third quarter of 2019 was $10.1 million, a 12.8% increase
when compared with revenue of $9 million for the third quarter of 2018.
The revenue increase is attributable to the company-wide focus on our
flagship EFT platform product. Gross margin was $8.6 million, or 85% of
total revenue, compared to $7.5 million, or 83% of total revenue in the
same quarter a year ago.
• Operating expenses for the third quarter of 2019 decreased 28% to $4.4
million, compared to $6.1 million in the same period a year ago.
• Net income for the third quarter of 2019 was $3.6 million compared to $1
million for the third quarter of 2018. Fully diluted earnings per share were
$0.19 for the third quarter of 2019 compared to $0.05 for the third quarter
of 2018.
• Adjusted EBITDA for the third quarter of 2019 was $5.2 million
compared to $2.0 million for the third quarter of 2018.
• The Company had no debt, and cash and cash equivalents totaled $13.4
million, on September 30, 2019. The Company had 17,371,375 shares
outstanding as of September 30, 2019.
“We are pleased to have achieved another $10 million revenue quarter,”
said Chairman of GlobalSCAPE’s Board of Directors and Interim CEO.
“Revenue in the third quarter was up 12.8%. We generated $5.2 million
in adjusted EBITDA and $0.19 in earnings per share on a fully diluted
basis. The Company’s balance sheet remains strong with $13.4 million
of cash and we are confident in our ability to generate significant free
cash flow in future periods. Although we did not repurchase shares in
the third quarter, we will continue to monitor capital markets for
opportunities to repurchase shares and consider other actions designed
to enhance shareholder value.”
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Santander(Spain) agrees to sell its retail and commercial banking franchise
in Puerto Rico to FirstBank Puerto Rico for approximately $1.1 billion
Santander announces that it has agreed to sell its retail and commercial banking
franchise in Puerto Rico, Santander Bancorp (the holding company that includes
Banco Santander Puerto Rico), to FirstBank Puerto Rico, for a total consideration
of approximately $1.1 billion (€1 billion). Banco Santander Puerto Rico is the
fourth largest banking franchise on the Island with a deposit market share of c.8%.
It has 27 branches and 1,000 employees, with total assets of $6.2 billion (€5.6
billion).FirstBank Puerto Rico, which is headquartered in San Juan, is a strong,
established and well-regarded bank on the Island. The combined business will
offer customers the second largest branch network in Puerto Rico, with combined
total assets in excess of $17 billion.The consideration represents a 1.1x price to
total book value, and the transaction is expected to close in the middle of 2020,
subject to regulatory approvals. In the meantime, Santander will continue to serve
its customers as normal. Santander will maintain a presence on the Island,
including through Santander Consumer USA, and a retained loan portfolio with a
net valuation of $220 million.
Chief Executive Officer of Santander Holdings USA, Inc. said, “We are
pleased to reach this agreement with FirstBank Puerto Rico. FirstBank Puerto
Rico shares our values and our commitment to customers, and the local
communities. Once completed, the transaction will provide the combined
FirstBank Puerto Rico and Santander Bancorp Puerto Rico the ability to offer
a broad array of retail and business banking products and services, with the
scale to compete through an enhanced branch network to the benefit of both
banks’ current and future customers.”
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Kainos Deepens Expertise in Adaptive Insights Business Planning Cloud
Kainos, a leading UK-based provider of digital services and platforms,
announced it has completed acquisitions of Formulate and the business
of Implexa focused on Adaptive Insights, a Workday company. These
acquisitions further support Kainos’ investments in the UK and
European markets and its partnership with Adaptive Insights. Formulate
is a UK and European partner of Adaptive Insights. Founded in 2016 and
headquartered in Worcestershire in the UK, Formulate is one of three
certified, UK-based Adaptive Insights Solution Providers. Formulate
supports Adaptive Insights customers in deploying the company’s
software, building forecasting solutions within the software, and
improving and refining forecasting solutions already in operation.
Formulate combines both software and consulting capabilities and
provides its services to more than 100 customers across the UK and
Europe. Formulate will remain a separate business within the Workday
practice at Kainos.
Commenting on the acquisition, CEO, Kainos, said:“I am delighted
to welcome the Formulate and Implexa teams to Kainos. The quality
and unique expertise of the teams, paired with their complementary
values, were integral in our decision to make these acquisitions. We
continue to see growing demand from organisations across the UK
and Europe in modernising employee experience and financial
management systems. By partnering with Workday, and as it
continues to expand its products, we’ll be able to enhance our value
to customers.”
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Magic Reports Third Quarter 2019 Financial Results
• Revenues for the third quarter increased 19% to $85.8 million compared to $72.1 million in the same period last year.
• Operating income for the third quarter increased 10% to $8.5 million compared to $7.7 million in the same period last year.
• Non-GAAP operating income for the third quarter increased 18% to $11.8 million compared to $10.0 million in the same period last year.
• Net income attributable to Magic’s shareholders for the third quarter remained constant at $5.0 million, or $0.10 per fully diluted share
compared to the same period last year. Net Income was negatively impacted by an amount of $0.9 million compared to the same period last year
resulting from acquisition related expenses of $0.6 million recorded in connection with mainly the acquisition of NetEffects Inc and the
devaluation of the US Dollar versus the new Israeli shekel by $0.3 million.
• Non-GAAP net income attributable to Magic’s shareholders for the third quarter increased 19% to $8.1 million, or $0.17 per fully diluted share,
compared to $6.8 million, or $0.14 per fully diluted share, in the same period last year.
Financial Highlights for the Nine-Month Period Ended September 30, 2019:
• Revenues for the first nine months of 2019 increased 11% to $234.7 million compared to $212.1 million in the same period last year.
• Operating income for the first nine months of 2019 increased 7% to $25.0 million compared to $23.3 million in the same period last year.
• Non-GAAP operating income for the first nine months of 2019 increased 10% to $32.5 million compared to $29.5 million in the same period
last year.
• Net income attributable to Magic’s shareholders for the first nine months of 2019 decreased 1% to $15.1 million, or $0.29 per fully diluted share,
compared to $15.3 million, or $0.33 per fully diluted share in the same period last year. Net Income was negatively impacted by an amount of
$2.4 million compared to the same period last year resulting from acquisition related expenses of $1.4 million recorded in connection with mainly
the acquisition of Powwow and NetEffects and the devaluation of the US Dollar versus the new Israeli shekel by $1 million.
• Non-GAAP net income attributable to Magic’s shareholders for the first nine months of 2019 increased 9% to $21.8 million, or $0.45 per fully
diluted share, compared to $19.9 million, or $0.43 per fully diluted share, in the same period last year. Earnings per share for the first nine months
of 2019 were negatively impacted by $0.04 per fully diluted share compared to the same period last year as a consequence of the Company’s
private placement of 4.3 million shares in the third quarter of 2018 to Israeli institutional investors.
• Cash flow from operating activities for the first nine months of 2019 amounted to $32.7 million compared to $20.3 million in the same period
last year.
• As of September 30, 2019, Magic’s net cash, cash equivalents, short and long-term bank deposits and marketable securities, offset by short and
long-term financial liabilities amounted to $69.8 million.
Chief Executive Officer of Magic Software Enterprises, said: “We are pleased to report Magic’s all-time best quarterly results with
revenues of $86 million and operational profit of $12 million (on a non-GAAP basis), reflecting a double-digit growth of 19% and 18%
year over year, respectively. This quarter’s results demonstrate Magic’s ability to consistently grow by leveraging its continued long
engagement cycles with its existing and new customers, along with its fruitful M&A activity. This quarter we welcome NetEffects Inc. to
our software services portfolio. NetEffects, a US based company, specializes in IT staffing and recruiting. This acquisition supports our
continuing efforts to maintain and upgrade our strong market position as a preferred one-stop-shop software services vendor.”.
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MicroStrategy Announces Third Quarter 2019 Financial Results
• Revenues: Total revenues for the third quarter of 2019 were $119.7 million, a 2.0% decrease, or a 0.4% increase
on a non-GAAP constant currency basis, compared to the third quarter of 2018. Product licenses and subscription
services revenues for the third quarter of 2019 were $26.9 million, a 2.3% decrease, or a 1.4% increase on a
constant currency basis, compared to the third quarter of 2018.
• Product support revenues for the third quarter of 2019 were $72.9 million, a 2.1% decrease, or a 0.2% decrease
on a constant currency basis, compared to the third quarter of 2018. Other services revenues for the third quarter
of 2019 were $19.9 million, a 1.2% decrease, or a 1.1% increase on a constant currency basis, compared to the
third quarter of 2018.
• Gross Profit: Gross profit for the third quarter of 2019 was $95.9 million, representing an 80.1% gross margin,
compared to a gross margin of 80.9% in the third quarter of 2018.
• Operating Expenses: Operating expenses for the third quarter of 2019 were $91.3 million, a 0.3% decrease
compared to the third quarter of 2018.
• Income from Operations: Income from operations for the third quarter of 2019 was $4.6 million versus $7.2
million for the third quarter of 2018. Non-GAAP income from operations, which excludes share-based
compensation expense, was $6.4 million for the third quarter of 2019 versus non-GAAP income from operations
of $10.2 million for the third quarter of 2018.
• Net Income: Net income for the third quarter of 2019 was $9.7 million, or $0.94 per share on a diluted basis, as
compared to net income of $12.7 million, or $1.10 per share on a diluted basis, for the third quarter of 2018.
• Cash and Short-term Investments: As of September 30, 2019, MicroStrategy had cash and cash equivalents and
short-term investments of $578.3 million, as compared to $576.1 million as of December 31, 2018, an increase
of $2.2 million.
“Our solid third quarter results reflect growing interest in MicroStrategy 2019™ and increased adoption of
HyperIntelligence™. Our customers continue to choose our award-winning platform to deliver timely
insights to employees who may have previously struggled to find the insights they need,” said CEO,
MicroStrategy Incorporated. “Additionally, we are seeing increased customer interest in our cloud offerings
for their simplicity, scalability, and speed.”
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MIND CTI Reports Third Quarter 2019 Results
Q3 2019 Financial Highlights
• Revenues were $6.1 million, compared to $4.6 million in the third quarter of 2018, with the increase attributed to the
acquisition of Message Mobile GmbH in March 2019, which generated revenues of approximately $2.0 million during
the quarter.
• Operating income was $1.3 million, compared to $1.3 million in the third quarter of 2018.
• Net income was $1.2 million, or $0.06 per share, compared to $1.4 million, or $0.07 per share in the third quarter of
2018.
• Cash flow from operating activities was $2.0 million, compared to $1.6 million in the second quarter of 2019. The
strong cash flow is attributable to large payments received upon completion of final project milestones.
• Two new small wins.
• Cash position was $14.0 million as of September 30, 2019.
Nine Months Financial Highlights
• Revenues were $16.6 million, compared to $13.7 million in the first nine months of 2018, with the increase attributed
to the acquisition of Message Mobile GmbH in March 2019, which generated revenues of approximately $4.0 million
during the last two quarters.
• Operating income was $3.8 million, or 23% of total revenues, compared to $3.9 million, or 28% of total revenues in
the first nine months of 2018, with the decrease in operating income margin primarily reflecting the lower margins in
the acquired business.
• Net income was $3.7 million, or $0.19 per share, compared to $3.7 million, or $0.19 per share in the first nine months
of 2018.
• Cash flow from operating activities in the first nine months of 2019 was $5.4 million, compared to $3.9 million in the
first nine months of 2018.
MIND CTI CEO commented: “Our telecom markets remain challenging with carriers consolidation, multiple
small providers disappearance and continuously decreasing budgets, as described at length in previous press
releases. While we succeeded to secure new wins, they are small in size and as we expected, they are structured as
SaaS, with low down payments for deployment services but multi-year commitments. We are excited with the new
partnership described below, as we believe that small U.S. rural carriers providing fixed wireless broadband or any
other services, need one convergent platform that helps them manage their business efficiently with fully
automated processes.In the messaging field, we focus on the integration of the two companies we acquired in
Germany and continue to examine the potential growth in this area, including through additional acquisitions. As
mentioned in the past, given our strong cash position and our experienced organization, we believe that we have
the required resources to respond to market needs, continue to invest in our core business, bringing permanent
value to existing customers and maintaining up-to-date technology and at the same time focus on targeting
potential acquisitions that could benefit the company’s growth.”
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Mitek Reports Record Fiscal Year 2019 Results
Fiscal Fourth Quarter 2019 Financial Highlights
• Total revenue increased 19% year over year to $25.0 million in a
record quarter.
• GAAP net income was $3.3 million, or $0.08 per diluted share.
• Non-GAAP net income was $8.7 million, or $0.21 per diluted share.
Fiscal 2019 Full Year Financial Highlights
• Total revenue increased by $21.0 million or 33% year over year to a
record $84.6 million.
• GAAP net loss was $(0.7) million, or $(0.02) per diluted share.
• Non-GAAP net income increased 57% year over year to $17.3
million, or $0.42 per diluted share.
• Full year cash flow from operations was $14.3 million.
• Total cash and investments were $34.8 million at the end of fiscal
2019.
Commenting on the results, CEO of Mitek, said: “2019 was
another outstanding fiscal year for Mitek and our second
consecutive year with record revenues for each quarter. Our strong
performance, driven by continued customer growth from both our
mobile deposit and identity verification products, emphasizes the
momentum in the digital economy for solutions that empower trust
and convenience. Mitek is outpacing the market growth for
identity verification and we are seeing a significant uplift in
financial services adopting our technology to help them capture
more good new customers in the onboarding process.”
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NICE Reports Strong Third Quarter 2019 Financial Results
GAAP Financial Highlights for the Third Quarter Ended September 30:
• Revenues: Third quarter 2019 total revenues increased 8.4% to $386.3 million compared to $356.2 million for the third quarter of 2018.
• Gross Profit: Third quarter 2019 gross profit and gross margin increased to $253.6 million and 65.7%, respectively, from $232.7 million and
65.3%, respectively, for the third quarter of 2018.
• Operating Income: Third quarter 2019 operating income and operating margin increased to $55.7 million and 14.4%, respectively, compared to
$46.7 million and 13.1%, respectively, for the third quarter of 2018.
• Net Income: Third quarter 2019 net income and net income margin increased to $45.0 million and 11.7%, respectively, compared to $39.3
million and 11.0%, respectively, for the third quarter of 2018.
• Fully Diluted Earnings Per Share: Fully diluted earnings per share for the third quarter of 2019 increased 11.3% to $0.69, compared to $0.62 in
the third quarter of 2018.
• Operating Cash Flow and Cash Balance: Third quarter 2019 operating cash flow was $82.3 million. In the third quarter $7.9 million was used
for share repurchases. As of September 30, 2019, total cash and cash equivalents, short and long term investments were $927.5 million, and total
debt was $462.6 million.
Non-GAAP Financial Highlights for the Third Quarter Ended September 30:
• Revenues: Third quarter 2019 non-GAAP total revenues increased to $387.1 million, up 7.9% from $358.6 million for the third quarter of 2018.
• Gross Profit: Third quarter 2019 non-GAAP gross profit increased to $274.4 million from $254.7 million. Third quarter 2019 non-GAAP gross
margin was 70.9% compared to 71.0% for the third quarter of 2018.
• Operating Income: Third quarter 2019 non-GAAP operating income and non-GAAP operating margin increased to $105.9 million and 27.4%,
respectively, from $96.7 million and 27.0%, respectively, for the third quarter of 2018.
• Net Income: Third quarter 2019 non-GAAP net income and non-GAAP net income margin increased to $84.3 million and 21.8%, respectively,
from $76.3 million and 21.3%, respectively, for the third quarter of 2018.
• Fully Diluted Earnings Per Share: Third quarter 2019 non-GAAP fully diluted earnings per share increased 8.3% to $1.30, compared to $1.20
for the third quarter of 2018.
“We are pleased to report another quarter of strong results driven by further robust growth in the cloud,” said CEO of NICE. “Our cloud
revenue now represents nearly 40% of our total revenue, demonstrating the great success we are experiencing in our cloud business.Our
growth is being fueled by strong demand for CXone. The number of quarterly deals continue to increase as we win in more market
segments and geographies. At the same time, deal sizes are growing rapidly, demonstrating the fast adoption of CXone by very large
enterprises, and the attachment rates of our seamlessly integrated workforce optimization and analytics are increasing significantly. CXone
gives us front-runner status and a distinct competitive differentiation to capture the many opportunities provided by a market that is quickly
transforming to the cloud.”
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OpenText to Acquire Carbonite, Inc.
OpenText™, a global leader in Enterprise Information Management
(EIM), announced that it has entered into a definitive agreement to
acquire Carbonite, Inc., provider of cloud-based subscription data
protection, backup, disaster recovery and end-point security to small
and medium-sized businesses and consumers.The acquisition of
Carbonite is expected to extend OpenText’s leadership in the
Enterprise Information Management (EIM) market by complementing
OpenText’s security offerings in data loss prevention, digital
forensics, end-point detection and response with the addition of
Carbonite’s data protection and end-point security solutions. The
acquisition also adds significantly to OpenText’s Cloud business and
further complements OpenText’s routes to market, strong enterprise
customer base in the Global10K, enhanced SMB and prosumer
markets.
“Cloud platforms and secured, smart end-points are essential
Information Management technologies as businesses transform
into Industry 4.0,” said OpenText CEO & CTO. “This acquisition
will further strengthen OpenText as a leader in cloud platforms,
complete end-point security and protection, and will open a new
route to connect with customers, through Carbonite’s marquee
SMB/prosumer channel and products. We are very excited about
the opportunities that Carbonite will bring, and I look forward to
welcoming our new customers, partners and employees to
OpenText.”
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Perion Reports Results for the Third Quarter of 2019;
• Revenues: Revenues increased by 15%, from $57.2 million in the third quarter of 2018 to $65.8 million in the
third quarter of 2019. This increase was primarily a result of a 43% increase in Search and other revenues as a
result of additional new publishers, higher RPMs and an increased number of unique searches. Advertising
revenues decreased by 18% as a result of the continuing transition from selling formats to an integrated solution,
Perion’s gross margin in the Advertising business continues to grow year over year as the Company continued to
prioritize margins over short-term sales.
• Customer Acquisition Costs and Media Buy (“CAC”): CAC in the third quarter of 2019 were $34.2 million, or
52% of revenues, as compared to $28.8 million, or 50% of revenues in the third quarter of 2018.
• Net Income: On a GAAP basis, net income in the third quarter of 2019 was $2.9 million, as compared to a net
income of $2.2 million in the third quarter of 2018.
• Non-GAAP Net Income: In the third quarter of 2019, non-GAAP net income was $5.0 million, or 8% of
revenues, compared to the $4.3 million, or 8% of revenues, in the third quarter of 2018. A reconciliation of GAAP
to non-GAAP net income is included in this press release.
• Adjusted EBITDA: In the third quarter of 2019, Adjusted EBITDA was $7.6 million, or 12% of revenues,
compared to $6.7 million, or 12% of revenues, in the third quarter of 2018. A reconciliation of GAAP to Adjusted
EBITDA is included in this press release.
• Cash and Cash Flow from Operations: As of September 30, 2019, cash and cash equivalents and Short-term
bank deposit were $52.0 million. Cash provided by operations in the third quarter of 2019 was $11.1 million,
compared to $11.0 million in the third quarter of 2018.
• Short-term Debt, Long-term Debt and Convertible Debt: As of September 30, 2019, total debt was $18.8
million, compared to $40.5 million at December 31, 2018.
Perion’s CEO commented, “The financial results of the third quarter are a direct result of the strategic
investments in technology we have made to enhance and align our offering with the needs of our customers.
By providing a diverse suite of solutions that span display, search and social, Perion is uniquely positioned
to capitalize on opportunities as brands and agencies shift their ad budgets holistically across different
platforms and channels to maximize their digital strategy objectives. In doing so, we have achieved our
second consecutive quarter of year-over-year revenue growth while leveraging our strong earnings power
and robust to generate cash. Our cash position improved significantly during the third quarter amounting to
$52 million a Net cash balance of $33 million providing the company with the flexibility for future growth
opportunities.”
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Radware Announces Third Quarter 2019 Earnings
• Revenues for the third quarter of 2019 totaled $62.9 million, up 7% from revenues of $58.8 million for the third quarter of 2018.
Revenues for the first nine months of 2019 totaled $184.7 million, up 8% from revenues of $170.6 million for the first nine months of
2018:
• Revenues in the Americas region were $24.5 million for the third quarter of 2019, compared with revenues of $26.7 million in the third
quarter of 2018. For the first nine months of 2019, revenues in the Americas region increased 3% over the same period in 2018.
• Revenues in the Europe, Middle East and Africa (“EMEA”) region were $19.4 million for the third quarter of 2019, up 10% from
revenues of $17.7 million in the third quarter of 2018. For the first nine months of 2019, revenues in the EMEA region increased 4%
over the same period of 2018.
• Revenues in the Asia-Pacific (“APAC”) region were $19.0 million for the third quarter of 2019, up 32% from revenues of $14.4
million in the third quarter of 2018. For the first nine months of 2019, revenues in the APAC region increased 23% over the same period
of 2018.
• Net income on a GAAP basis for the third quarter of 2019 was $7.1 million, or $0.15 per diluted share, compared with net income of
$3.1 million, or $0.06 per diluted share for the third quarter of 2018.
• Non-GAAP net income for the third quarter of 2019 was $11.9 million, or $0.25 per diluted share, compared with non- GAAP net
income of $7.1 million, or $0.15 per diluted share for the third quarter of 2018.
• Non-GAAP results are calculated excluding, as applicable, the impact of stock-based compensation expenses, amortization of
intangible assets, acquisition costs, litigation costs, exchange rate differences, net on balance sheet items included in finance income,
other gain adjustment and tax effect related to amortization of deferred tax liability related to intangible assets and other gain
adjustment. A reconciliation of each of the Company’s non-GAAP measures to the comparable GAAP measure is included at the end
of this press release.
• As of September 30, 2019, the Company had cash, cash equivalents, short-term and long-term bank deposits and marketable securities
of $428.6 million, compared with $401.1 million as of December 31, 2018. Net cash provided by operating activities in the third quarter
of 2019 totaled $20.3 million. Net cash provided by operating activities in the last 12 months totaled $74.6 million.
“The third quarter was another solid quarter for Radware, with continued revenue growth and strong profitability,” said Radware
President & CEO. “Our market position is strong, and our solution portfolio meets our customers’ evolving needs. We combine
superior attack detection and mitigation capabilities, with agility and flexibility in deploying them across private, hybrid and
public clouds. We look forward to continued growth.”
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ServiceNow to acquire Attivio’s cognitive search platform
ServiceNow has signed an agreement to acquire the cognitive search capabilities of Attivio, an AI-powered answers and insights platform
company based in Boston, MA. As part of the transaction, select Attivio R&D talent will also join ServiceNow’s engineering team. With the
addition of Attivio’s search engine, ServiceNow will move beyond keyword-based search to deliver out-of-the-box, conversational AI and search
experiences at scale to customers. Attivio’s market-leading, AI-powered search capabilities will help ServiceNow better understand the meaning
behind natural language searches on the Now Platform to deliver relevant, personalized results that users can act on right from the search results
window. By integrating Attivio into the Now Platform, we plan to enhance search natively across our IT, Customer and Employee workflows
through the ServiceNow Service Portal, Now Mobile app and Virtual Agent chatbot solution. ServiceNow’s Now Platform includes additional
powerful AI and machine learning capabilities that let you deliver intuitive experiences so you can work in ways that work best for you. Attivio
builds on our previous AI acquisitions, including transactions with Parlo, FriendlyData and Qlue.By integrating Attivio’s functionality into future
releases of the Now Platform, we plan to extend the capabilities of today’s consumer search engines so that users can take action from the search
results window. Through an answer box feature, ServiceNow users will be able to ask a question and get an answer on the Now Platform that will
filter out irrelevant details and return the most relevant information. No longer will users need to click into URLs or search multiple long
documents to find what they need.
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ServiceNow to acquire Fairchild Resiliency Systems to help
companies better manage risk at scale
ServiceNow has signed an agreement to acquire Fairchild Resiliency Systems, a business continuity management (BCM) company
headquartered in Boston, MA. Fairchild’s BCM solution helps companies plan so that work can still happen during service and
business process outages. With Fairchild, ServiceNow plans to extend its Risk portfolio by bringing together Fairchild’s business
continuity capabilities with ServiceNow’s operational, vendor and IT risk management capabilities to give organizations the
visibility and flexibility they need to better manage risk and become more resilient.IT disruptions and natural disasters are realities
that organizations around the world must plan for and be able to quickly recover from. Service outages can also lead to regulatory
action, including costly fines. Building resilience can help organizations address both types of risk.Fairchild’s BCM solution
currently integrates with ServiceNow® IT Service Management (ITSM) and Integrated Risk Management. Together, ServiceNow
and Fairchild help customers be more resilient and protect critical enterprise workflows by automating disaster recovery planning,
exercising and management.With Fairchild, customers can leverage the strength of the Now Platform® to perform business impact
analysis, identify gaps between IT capabilities and business needs that increase exposure, manage service outages and practice
what-if scenarios.
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Software AG Announces Q3 Financial Results
Third Quarter 2019 Business Line Performance
• In the third quarter of 2019 Software AG’s A&N business performed for the quarter, generating revenue of
€62.0 million. A&N license sales increased by 48 percent compared to the prior year to €25.0 million (2018:
€16.1 million). A&N maintenance reached €36.8 million in Q3 2019, consistent to €36.0 million in Q3 2018.
• DBP (excl. Cloud & IoT) also delivered results ahead of our expectations, experiencing an overall revenue
growth 1 percent to €108.7 million (2018: €104.7 million). License revenues show a flat development with €37.9
million from €37.1 million.
• Software AG's Cloud & IoT business had a relatively weaker license revenue performance, albeit against a
strong prior year. Despite maintenance and SaaS showing strong double-digit growth, in total, business line
revenue declined by 6 percent to €8.6 million, compared to €9.1 million in Q3 2018.
Third Quarter 2019 Total Revenue and Earnings Performance
• Software AG reported €224.2 million (2018: €208.8 million) in total revenue in the period. This is an increase
of 5 percent. Group license revenue grew 9 percent to €64.1 million (2018: €56.7 million). Group maintenance
revenue totalled €109.3 million (2018: €104.7 million), or 2 percent growth. Accordingly, Software AG's total
third quarter product revenue (licenses and maintenance) was €179.2 million (2018: €165.9 million), which
reflects 5 percent growth.
• The company's EBIT was €59.0 million (2018: €54.5 million) in the quarter under review. This reflects an EBIT
margin of 26.3 percent (2018: 26.1 percent). At €68.4 million (2018: €63.8 million), operating EBITA
(non-IFRS) also performed well, ahead of expectations in the quarter. Subsequently, the operating profit margin
(non-IFRS) was 30.5 percent (2018: 30.5 percent).
• As of September 30, 2019, Software AG had 4,883 (2018: 4,714) employees worldwide (full-time equivalents).
Of that total, 1,890 (2018: 1,903) worked in Professional Services.
"Eight months in to our Helix transformation program, I am encouraged to see the first benefits of our tough
decisions, disciplined focus and sharper execution showing through. There is much still to do – but strong
growth in recurring revenue, a full cloud suite for all of our major products, strong momentum in new logo
wins and a steadying of our business in North America all show that we are pointing in the right direction. I
am delighted to see us extend our partnership ecosystem further today, with our new Marketo OEM
relationship extending the deep bonds we have already built with Adobe. Our position in the key market
“hybrid integration” is getting stronger, and we remain focused as a team on the initiatives that will see us
deliver on our long-term growth ambitions,” said CEO of Software AG.
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Splunk Announces Investment in Zonehaven
Splunk Inc., provider of the Data-to-Everything Platform, announced that the company has
closed funding in Zonehaven, a cloud-based analytics application designed to help communities
improve evacuations and reduce wildfire risk with data. The funding is the first investment from
Splunk’s newly launched Splunk Ventures Social Impact Fund, a $50 million fund that invests in
early stage organizations that are using innovative, data driven approaches to drive meaningful
social impact. In 2018 alone, more than 57,000 wildfires burned 8.8 million acres of land in the
United States1, which have taken lives, damaged global ecosystems, and cost billions in property
damage. While the prevalence and volatility of wildfires has grown substantially, fire
departments still rely heavily on word-of-mouth, 911 call centers and static paper playbooks to
detect wildfires and evacuate those at risk. Launched in 2018, Zonehaven gives fire departments
and emergency response agencies unprecedented situational awareness and decision support by
utilizing intelligent evacuation zones, advanced fire modeling, real-time weather data and
always-on fire sensing capabilities.Zonehaven’s technology offers a common data platform for
coordination and response to wildfires. By facilitating evacuation pre-planning and analyzing
always-on sensor data, Zonehaven helps identify ignition points, projects simulated fire spread,
develops fire-specific intelligent evacuation zones and enables fire departments to execute
efficient evacuations.
“The increased spread of wildfires is a global emergency that impacts public health and the
planet. While technology alone won't eliminate fires, Zonehaven’s unique software can help
communities prepare for evacuation, provide advance warning to those in harm’s way,
preserve natural and economic resources and ultimately save lives,” saidCEO, Zonehaven.
“As one of the world’s leading data analytics platform providers, Splunk is an ideal partner
to help us in our mission. We look forward to partnering with Splunk as we deliver
data-driven impact in the fight against wildfires.”
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Work management platform Asana launches new automation tools
19
Solution Description
Asana announced the launch of a new feature that will take the work out of some of the most mundane and repetitive
tasks on its platform. Asana Automation, as the new feature is called, allows users to create their own “if this then
that” rules, but also features a new voice transcription service, as well as an OCR tool and new smart templates that
integrate some of the service’s machine learning smarts.The rule builder comes with more than 70 pre-built and
preset rules at launch, but users can obviously build their own rules as well. Asana customers can use the service to
automatically route tasks to a specific team member, for example. Like with the rest of the new features the
company announced today, the idea here is to automate many of the processes that keep teams busy all day, doing
“work about work.”The new OCR and transcription services, which are now available in Asana’s iPhone app, are
pretty self-explanatory. They make it easier to capture what was said in a meeting or written on a whiteboard, which
users can then assign to a given task in Asana.

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Cloudera Data Platform Available on Microsoft Azure
20
Cloudera, the enterprise data cloud company, announced the Cloudera Data Platform (CDP) powered by Microsoft Azure. CDP is an
integrated data platform that is easy to secure, manage, and deploy. Now available on Azure, it delivers powerful, self-service
analytics with a consistent Azure experience and enterprise-grade performance across hybrid environments with the granular security
and governance policies that IT leaders demand.CDP on Azure includes Cloudera’s Shared Data Experience (SDX), which makes it
easy to create a secure data lake in hours instead of weeks and replaces tedious scripting with ‘set it and forget it’ convenience. With
CDP on Azure, organizations can speed time to value for data engineering, data warehousing, and machine learning.
Cloudera leverages Azure infrastructure services such as:
• Azure Data Lake Storage (ADLS) to run high performance analytics with increased availability and durability.
• Azure Resource Manager (ARM) templates to deploy infrastructure as code in Azure, ensuring rapid, consistent, and repeatable
deployment of CDP services.
• Azure Kubernetes Service (AKS) to scale up or down depending on the analytics workload to more easily and cost effectively meet
service level agreements (SLA) and take advantage of the benefits of cloud bursting.

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H2O.ai Highlights its Vision to Democratize AI with “Make Your
Company an AI Company”
21
H2O.ai, the open source leader in AI and machine learning, showcased new innovations that highlights its vision to democratize AI. The new
innovations, including a preview of its new AI platform for business, H2O Q, extend the company’s leadership in AI and machine learning
and provides a new way for new categories of business users to take advantage of AI. H2O Q: Democratizing AI Apps: Q is a new and
innovative AI platform to make AI apps and will bring the power of AI to millions of business users. The new offering delivers automatic
insights and predictions for “in the moment” business questions and is ideal for data analysts, citizen data scientists and all business users. Q
provides the essential building blocks to make AI apps tailored to a user’s needs.During CEO keynote, the company introduced the H2O
Catalog with over 110 open-source recipes from H2O.ai, the community and partners, curated by expert data scientists and Kaggle
Grandmasters. Now companies, from a single person startup to a large-scale enterprise, can “Bring Your Own Recipe” to extend and
customize H2O Driverless AI, an award-winning automatic machine learning platform, to suit their AI needs with custom transformers,
models and scorers.H2O.ai also introduced several commercially available domain-specific recipes including for Anti-Money Laundering
(AML), cybersecurity monitoring and Master Data Management (MDM) that are ideal for industries dealing with highly sensitive data, such
as financial services. Furthermore, organizations can make their own recipes based on specific domain expertise with the help of new H2O
tutorials, open source samples, and published recipes in the H2O catalog.

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Information Builders Releases Cloud-First Analytics and Business
Intelligence Platform
22
Information Builders, a leader in business intelligence (BI), analytics and data management solutions, announced the release of the first version of WebFOCUS that is optimized
for use in a cloud environment. This “cloud-first” release was designed for greater ease-of-use with significant improvements in packaging, deployment, data connectivity, data
preparation, and visualization. The simplified workflow and revamped user experience are designed to delight first-time users as well as benefit experienced authors. Building
upon Information Builders’ status as an Advanced Technology Partner in the AWS Partner Network, this cloud-first iteration of WebFOCUS is built to fully exploit the cloud
ecosystem for improved management, high availability, and nearly unlimited scalability. By removing the pain points of on-premises infrastructure management and complex
analytics environments, users get the agility and speed they need to drive next-level innovation with analytical insights at the speed of their businesses. Supported by our
cloud-based managed services, the new release of WebFOCUS, which will update approximately every two weeks with new features and ongoing maintenance, is strategically
designed with new features to improve:
• Time to Value: A redesigned home page and intelligent search functions allow users to quickly sift through massive amounts of data to find and access the information they
need to quickly pull the most relevant insights
• Ease of Use: Unified data access capabilities that look, feel, and function identically, whether they’re used for analytics, data preparation, or other functions, and can drive
data democratization across the enterprise by sharpening self-service and usability
• Analytics Outputs: Improved data preparation and data flow development are the first steps in a holistic approach to data management that ultimately results in higher-quality
insights and improves business outcomes
• Flexibility: An enhanced user interface allows users to access seamless content creation capabilities that support the need for agile data insight visualization

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Announcing Neo4j Aura, the World’s Most Powerful Graph Database in
the Cloud
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Neo4j, the leader in graph databases, announced Neo4j AuraTM, the first fully-managed native graph database as a service. Unlike other graph and traditional relational databases, Neo4j is built from the ground
up to leverage the value of connections in data. Thus, it delivers unparalleled query performance across large, complex datasets. Neo4j Aura lets users take advantage of the most popular graph database via a
frictionless service in the cloud. Neo4j Aura is the ideal database as a service for understanding how people, processes, locations and systems are interrelated.Neo4j Aura is designed to serve the needs of small
and medium businesses, departmental projects and individual developers. Data practitioners focus on building their rich graph-powered applications, leaving the day-to-day management of their database to the
same engineers who built the world’s leading graph database. Neo4j Aura enables developers, architects and data scientists to deploy, scale and power connected data applications in the cloud. The practitioner
is relieved of tedious operations to focus on developing modern, efficient applications that leverage connected data insights for uses like customer 360, fraud detection and machine learning.
Neo4j Aura is flexible, reliable and developer friendly. Key features include:
• Zero administration: Never worry about servers again. With easy provisioning and one-click deployment, Neo4j Aura significantly accelerates the development and deployment of intelligent applications in
the cloud.
• Simple pricing: Pay only for what is needed with capacity-based pricing that’s simple and easy to understand. With flat hourly rates by capacity, costs are predictable and transparent.
• Always-on availability: Neo4j Aura is not only fault-tolerant and self-healing but also designed from the ground-up for high availability. Neo4j Aura manages complex processes such as tuning, security
patches, software updates and configuration changes with absolutely zero downtime.
• On-demand scaling: Easily scale up or down as your needs change. Neo4j Aura automatically resizes the database without disrupting your workflow.
• Guaranteed data durability: ACID transactions maintain data consistency. Neo4j Aura replicates data across three separate physical disks to ensure data durability. In addition, data is backed up daily with a
seven-day retention policy.
• Highly secure: Neo4j Aura offers built-in authentication and end-to-end data encryption. It supports multiple database users with password authentication over TLS-encrypted connections. All database data
and backups are encrypted at rest.
• Easy data loading: Whether you’re migrating an existing Neo4j database or importing from a non-Neo4j data source, data import is easy by using a simple command-line tool or CSV as a transfer format.

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NICE Unveils Updated NICE Investigate Digital Evidence Management Solution at
IACP 2019, Featuring New Mobile Functionality to Improve Incident Response
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NICE announced that it has enhanced its NICE Investigate Digital Evidence Management Solution (DEMS) with a
new mobile app to help police officers and detectives streamline investigative work and save time while improving
community engagement and incident response. NICE is demonstrating the new mobile capabilities at the IACPAnnual
Conference and Exposition 2019, Booth #4815 at Chicago's McCormick Place West, October 26-29. Running on the
secure Microsoft Azure Government cloud, NICE Investigate is a one-stop solution for automating manual processes
around digital evidence collection, management, analysis and sharing. With the release of NICE Investigate Mobile,
NICE is extending these essential capabilities from the desktop to the smartphone, empowering police officers and
investigators to work smarter and more efficiently from virtually any location. The ultra-secure mobile app supports
two-factor authentication, permitting access by only authorized users and devices.

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NICE Actimize Revolutionizes Collaborative Fraud Fighting at Money20/20
with Decentralized Artificial Intelligence Capabilities
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NICE Actimize, a NICE business and leader in Autonomous Financial Crime Management, is introducing its Federated Learning capability
that will provide financial services organizations (FSOs) with higher fraud detection rates across numerous fraud scenarios by leveraging
NICE Actimize's Collective Intelligence network. With this innovative cloud-based approach that uses machine learning analytics, FSOs can
protect their institutions more effectively against multiple fraud typologies, including real-time payments fraud, while improving customer
experience. Traditional machine learning approaches require that the entire dataset is centralized. Meaning, there needs to be a specific
database where the data resides to give FSOs the ability to build targeted analytical models based on this dataset. However, FSOs are often
reluctant or prohibited from sharing datasets from a centralized location. To overcome this challenge, NICE Actimize is applying an
innovative method of Decentralized Artificial Intelligence that includes federated learning of models learned in segregated datasets. The
models are built for each organization separately, based on its own data, later to be utilized as features in the required context. Through its
application of Federated Learning, NICE Actimize has achieved compelling results in improving value detection rates. Using this approach
has also proven to be effective in easing the process of model governance. Additionally, since the method is model agnostic, it can be applied
across the range of NICE Actimize fraud solutions for different applications.

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NICE inContact CXone Empowers Omnichannel Experiences with New
Native Salesforce Lightning User Interface
26
NICE inContact, a NICE business, announced new enhancements to CXone Agent for Salesforce that enables omnichannel experiences for customers
– defined as not starting over when switching channels. The CXone cloud platform integrates with Salesforce, adding a global carrier-grade voice
channel, intelligent omnichannel routing for Salesforce digital channels and integrated workforce optimization (WFO) capabilities – enabling contact
centers to deliver personalized customer experiences and improved agent productivity with a unified interface.NICE inContact also recently introduced
new CXone Packages integrated with Salesforce which add global carrier-grade voice, intelligent routing for Salesforce digital channels, embedded
workforce optimization, and speech/text analytics. CXone Packages for Salesforce enables customers to expand as their customer expectations and
contact center business needs evolve.
• Contact Center Core: adds global carrier-grade voice, self-service IVR, integrated softphone, smart routing for Salesforce digital channels, and
advanced call and screen recording.
• Contact Center Advanced: adds workforce management, analytics-powered quality management, gamification, advanced performance reporting, and
executive dashboards.
• Contact Center Complete: adds speech and text analytics for customer interactions, and customer feedback survey and analytics capabilities to
continuously improve the customer experience.

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NICE inContact CXone Delivers World’s Most Comprehensive Digital-first
Omnichannel Offering in Contact Center as a Service (CCaaS) Market
27
NICE inContact announced the Fall 2019 release of NICE inContact CXone which delivers the world's most comprehensive digital-first
omnichannel offering in the Contact Center as a Service (CCaaS) market. Omnichannel service experiences are those that do not require customers
and agents to start over when switching channels. With digital-first omnichannel, CXone now makes it possible for organizations of all sizes across
the globe to reach more customers using voice and a vast range of digital channels such as SMS text, Twitter, or WhatsApp – all unified on the
CXone cloud customer experience platform. CXone continues to lead the market with customer-driven innovations and only CXone unifies
Omnichannel Routing, Analytics, Workforce Optimization, and Automation & Artificial Intelligence – providing a seamless customer and agent
experience – as part of one enterprise-grade, cloud native platform. Customers today expect to interact with companies via a variety of digital
channels and contact center leaders will adopt and excel at digital-first customer engagement strategies. According to a 2019 Dimension Data /
NTT study, organizations report that Generation Z and Millennials have an overwhelming preference for digital channels for customer service. The
2019 NICE inContact Customer Experience (CX) Transformation Benchmark found that customer use of and preference for digital channels is on
the rise. In the US from 2017 to 2018, chat use tripled and text grew tenfold; preference for these channels grew 36 percent and 71 percent
respectively. In addition, the benchmark found that 40 percent of companies plan to invest in four or more channels to improve the customer
service experience in the coming year.

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OpenText and Reveille Software Partner to Improve Content Security
28
OpenText™, a global leader in Enterprise Information Management (EIM) announced the launch of OpenText™ Content
Security for EnCase™ by Reveille. Developed with Solution Extension (SolEx) provider Reveille Software, a provider of
active insight solutions for ECM and EIM content, Opentext Content Security for EnCase by Reveille provides early
detection and awareness of content corruption. This new solution continuously monitors for suspicious behaviors and
provides early indication of a potential breach or other serious security issue.Content-specific use cases can be a blind spot
for InfoSec teams. A compromised user or malicious insider can access content repositories to edit files, corrupt
information, or upload malware.To reduce the risk from these types of threats, Opentext Content Security for EnCase
integrates Reveille’s real-time user data and security alerts for OpenText Documentum, Content Suite and InfoArchive
customers directly into OpenText EnCase Endpoint Security. With OpenText Content Security, enterprises can detect
threats quickly and take action to quickly reduce the risk of breaches by shutting down access, isolating the device and
disabling the user. With continuous monitoring for abnormal content access, enterprises can be more confident that their
information is secure.

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OpenText Delivers a Flexible Path to the Cloud, Enhanced Security and
Compliance and Visibility into Supply Chain Risk
29
OpenText™, a global leader in Enterprise Information Management (EIM), announced its latest technology update,
with innovations across its entire portfolio. This release further improves the capture, governance, exchange and use of
information to drive productivity, growth and a lasting competitive advantage.This release advances the company’s
cloud leadership with the introduction of cloud-native applications for OpenText™ Content Services, including
OpenText™ Content Suite Platform, OpenText™ Extended ECM Platform, OpenText™ Documentum™ and
OpenText™ InfoArchive.These cloud-native Content Services applications update automatically, scale dramatically,
and run anywhere – both on- and off-cloud and represent important progress on the company’s path to launching
OpenText Cloud Editions (CE) in 2020.OpenText has a growing portfolio of next-generation SaaS applications
designed to manage information and content-intensive business processes. OpenText Core applications are built on
OpenText™ OT2 next-generation EIM-as-a-Service platform.

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Opera is adding a splash of color in a major upgrade to its Android browser
30
Opera is getting a new look on Android. The first iteration of the new design, codenamed Squircles goes beyond the light
and dark mode paradigm which has become mainstream, and creates a new, more colorful one with ten new color schemes,
a flattened design and smoother edges. The browser has also been redesigned for maximum semantic charge: the transition
animations have been shortened so that users are able to get to their end goal more quickly.All the powerful Opera features
like the free unlimited VPN, the built-in ad blocker and Crypto Wallet are now supposed to follow the same line of
thinking – users should be able to access them as fast as possible. The browser at the same time maintains a multitude of
options which let users adjust the browser to their specific taste and make browsing even more visually pleasing. In the
reworked Appearance section, Opera has added multiple color options, allowing the users to adjust the browser to their
tastes and emotions: they can now choose whether they would like the UI elements highlighted in blue, red, gray, green or
purple. The color themes can match the Android system’s dark or light mode, or be set up independently. This means
Opera gives users five color options, all of which can appear in light or dark mode.

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Opera launches OLeads in Nigeria to enable growth for more than 40 million
small and medium size enterprises
31
Opera Limited, one of the world’s major browser developers and leader in AI-driven digital content, has announced the launch of OLeads—a new
online lead generation platform for Small and Medium Enterprises (SMEs). OLeads offers a unique tools to maximise SMEs’ visibility and online
presence, increasing awareness about their business, and helping ramp up sales.SMEs are the backbone of the Nigerian economy. According to the
Small and Medium Enterprise Development Agency of Nigeria (SMEDAN), there are more than 40 million SMEs in Nigeria. However, one of their
major challenges is to leverage rapid digital transformation as a means to scale their business since SME operations today are mainly offline. Half of
the Nigerian population is already connected to the internet, however, with further adoption expected. With the release of OLeads in Nigeria, Opera is
taking the next leap forward in its strategy to transform Nigeria’s digital advertising ecosystem by removing barriers for these local businesses to come
online and connect with the fast growing internet population in the country.With the user-friendly interface of OLeads, any SME or business owner can
create a mobile website from scratch in less than five minutes. The platform does not require any programming or design skills. Once an SME registers
on the OLeads website, they will be able to choose between a wide variety of website templates that they can personalize according to the needs and
goals of their business. By dragging and dropping text, images and call-to-action modules, the SME can have their business landing page up and running
in minutes. The platform will also allow business owners to manage the data generated from their website.

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Opera launches Opera News Hub, a new online media platform where
content creators can reach over 350 million people
32
Opera, the Norwegian browser developer and leader on AI driven digital content, announced that Opera News, the most downloaded
news app in Nigeria, is expanding its platform with the introduction of Opera News Hub – a new online media platform that helps
Nigerian authors and bloggers create online content and share it with the fast-growing Opera user base of more than 350 million users
worldwide and over 120 million users in the African countries.Opera News Hub connects seamlessly with other Opera mobile
applications like the popular Opera Mini browser and the standalone news app Opera News. This means that content creators who choose
to distribute original content in Opera News Hub, will have a unique opportunity to reach a new international audience, increase their
number of followers on social media channels, and run their own online publication across the various Opera mobile products. The user
interface of Opera News Hub is easy to use and allows content creators to set up their online content in minutes. Once the login and
registration process is completed, Opera News Hub allows you to create an article where you can edit the text and images according to
the goals of your publication. Content creators that are already using other social media platforms to share their content can link their
social media profiles to their own website in Opera News Hub to increase their traffic and profile views.

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TotalView by Perforce Scales to Support Latest High-Performance
Computing Environments
33
Perforce Software, a provider of solutions to enterprise teams requiring productivity, visibility, and scale along the development lifecycle,
announced that it has released the latest version of its graphical debugger for high-performance computing, TotalView. The 2019.3 release
includes NVIDIA® CUDA® debugging support for Arm and NVIDIA GPUs, and a major workflow feature called “Reverse Connect,”
that makes it easier for developers to debug in a cluster environment. TotalView scales for the world’s largest supercomputers and
supports mixed-language debugging, including C, C++, and Python. Beyond debugging, TotalView allows developers in the HPC
community to better understand the code and data they’re working with, and to discover and debug code and memory problems more
efficiently.TotalView has expanded its NVIDIA CUDA GPU debugging support to also include the ARM64 platform. Developers will be
able to leverage TotalView to debug their ARM64 CUDA applications as they would on Linux x86-64 and Linux PowerLE
architectures.TotalView continues to support the HPC community by driving forward parallel debugging advancements with support for
the latest supercomputing systems, accelerators and development environments.Those attending the SuperComputing 2019 in Denver
November 18-21 can learn more about the 2019.3 TotalView release and get a live demo at the Perforce booth #914 at the event.

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Qualtrics BrandXM Unlocks New Capabilities to Transform How Com-
panies Deliver on their Brand Promise
34
Qualtrics, the leader in customer experience and creator of the experience management category, announced new capabilities to BrandXM™, the industry-leading solution that
provides a single system of action to help organizations take control of how consumers experience their brand. New enhancements to BrandXM help companies securely share insights
across their organization, integrate social media touchpoints for continuous monitoring of online presence, and access complementary data sets to understand the impact of marketing
investments. Qualtrics BrandXM is one of the four pillars of experience management (XM), integrating with customer, employee, and product experiences to enable a comprehensive
view of insights and actions that shape the core experiences of any organization. BrandXM transforms the way organizations understand how their brand is connecting with consumers,
monitor real-time changes to the competitive landscape, create meaningful experiences that resonate with targeted audiences, and predict which investments will have the greatest
impact on delivering their brand promise.More than 150 brands across various industries around the world, including Bed Bath and Beyond, Belk, CenturyLink, Credit Karma,
GoodRx, Uber, and Vineyard Vines, rely on Qualtrics to deliver on their brand promise. GoodRx, America’s leading source of healthcare savings, leverages Qualtrics to identify brand
awareness opportunities in real-time and take action to provide better experiences for consumers.
New features added to BrandXM include:
• Integrated social media touchpoints for continuous monitoring of social media outlets, consumer reviews, online publications, and more
• Integration with online panel providers and built-in data quality checks, providing faster and higher quality insights
• Enterprise-grade governance features to securely share insights across an organization
• Complementary datasets, such as marking spend, customer satisfaction, and sales data, integrate with experience data such as consumer sentiment, and brand metrics to enable
deeper insights

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SDL MultiTrans Now Compatible with RelativityOne
35
SDL, a global leader in content creation, translation and delivery, announced that its highly-secure translation management system, SDL MultiTrans, is now fully compatible with RelativityOne, Relativity’s cloud-based eDiscovery platform. By
integrating RelativityOne with SDL Linguistic AI™ and machine translation (MT) technology, alongside specialized human translation processes, organizations can easily centralize and automatically translate huge volumes of eDiscovery
documents and critical courtroom files all from one platform. Managing and gaining insight from vast amounts of information, across a variety of formats, languages and data sources, are among organizations’ biggest challenges. Keeping
information secure, and scaling legal technology to account for growing amounts of discoverable data, adds to the problem. The integration between SDL MultiTrans and RelativityOne addresses these multilingual challenges in a comprehensive
way, allowing companies to translate vast amounts of electronically stored information (ESI) quickly, securely, and effectively directly within RelativityOne.
Benefits of SDL MultiTrans’ integration with RelativityOne:
• Comprehensive translation capability: State-of-the-art Neural Machine Translation (NMT) combined with expert human translation ensures more precision, as well as complete control and reduction of translation costs. With the ability to
send documents in batch or individually documents can be translated either by MT or expert human translators.
• Automatic language Identification: Automatic detection of languages and data sets within content.
• Linguistic steering services: Ensures that high volume automatic translations get critical terminology correct, and also enables the most relevant foreign language data to be discovered and presented for review in a timely manner.
• Native file translation: Native file formats supported in Relativity including Microsoft Office (Word, Excel, PowerPoint), emails, PDFs, and text. The formatting of an original file (table, headers, spacing, font, etc.) is retained in the
translation, allowing teams to identify the location of key information in the original foreign language document.
• Translation customization: Service availability to adapt translations to any legal case, content, or industry with custom enhancements—including terminology and glossaries—for even more accurate translations.
• Robust, scalable & secure: Translate large volumes of documents in a fraction of the time. SDL MultiTrans is secured using certified SSL technology, and on-premise solutions to ensure the data never leaves the corporate network, preventing
information leaks.
New features added to BrandXM include:
• Integrated social media touchpoints for continuous monitoring of social media outlets, consumer reviews, online publications, and more
• Integration with online panel providers and built-in data quality checks, providing faster and higher quality insights
• Enterprise-grade governance features to securely share insights across an organization
• Complementary datasets, such as marking spend, customer satisfaction, and sales data, integrate with experience data such as consumer sentiment, and brand metrics to enable deeper insights

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SiteMinder launches the Hotel App Store
36
SiteMinder, the global hotel industry’s leading guest acquisition platform, is launching the Hotel App Store—the first marketplace
allowing hotels of all sizes to easily discover, choose and connect applications to their business systems for greater guest experiences and
revenue. The unveiling of the product at World Travel Market London is a significant step forward for hotels that have been challenged
with changing guest behaviour but have lacked access to technology that keeps them ahead of those trends. Until now, marketplaces have
been closed environments for hotels, accessible only by using a marketplace provider’s designated property management system (PMS).
SiteMinder’s Hotel App Store has opened up this access to all hotels, by allowing them to connect to more than 100
applications—including revenue management and upselling, guest messaging, guest review management, room controls, airport transfers
and keyless entry—through a single interface and from a selection of more than 80 PMSs or SiteMinder’s channel manager. Among the
applications available through the Hotel App Store are Cendyn, TrustYou, OpenKey, Welcome Pickups, and Oaky, as well as
UK-headquartered For-Sight and upgrade2. Already, the Oaky app is being used by one of Europe’s leading leisure groups, Muthu Hotels
& Resorts, an early adopter of the Hotel App Store. The hotel chain’s e-commerce manager, Nuno Sacramento, has increased both
revenue and average daily rates since using Oaky to push out targeted upselling campaigns prior to a guest’s arrival.

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SnapLogic Harnesses AI to Automatically Build End-to-End Integrations
in Minutes
37
SnapLogic, provider of the #1 Intelligent Integration Platform, introduced a new breakthrough AI capability to help citizen and expert integrators
complete integrations faster and more easily, boosting user productivity and enabling IT and development teams to focus on more strategic, high value
tasks. The new industry-first feature, called Pipeline Synthesis, leverages SnapLogic’s machine learning-based engine, Iris AI, to infer user intent and
organizational insight to instantly build and suggest new, complete, end-to-end integration pipelines to quickly solve an integration task at hand. In
addition to the new Pipeline Synthesis feature, the November 2019 release of the SnapLogic Intelligent Integration Platform also includes additional
Iris AI enhancements, new Kubernetes support, and enhanced connectivity with Salesforce, Coupa, and Delta Lake by Databricks.In 2017, Iris AI was
first to employ machine learning to suggest the next step in building a data pipeline. Earlier this year, Iris began suggesting already completed pipelines
residing within the user’s organization and vetted pipeline patterns from the SnapLogic Patterns Catalog for the user’s consideration. Now, with the new
Pipeline Synthesis feature, the user only needs to identify the endpoints they’d like to connect, and optionally any other Snaps they might want to use,
and Iris AI will automatically build from scratch a complete, end-to-end pipeline — from original source to desired target, including all Snaps in
between. Like solving a puzzle, the user simply provides some of the known pieces and SnapLogic’s machine learning algorithms will find and suggest
possible solutions to complete the puzzle. With this AI-assisted head start, integrators can then refine and configure the pipeline as needed to ensure it
is enterprise-grade and production-ready.

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New Software AG and Adobe Offering To Deliver Improved Customer
Experience, Bolstering Sales And Marketing Campaigns
38
Software AG launched a certified connector for Adobe’s Marketo Engage platform. This connector integrates a user’s SAP Service
Cloud solution or SAP Sales Cloud solution implementation with Marketo Engage, establishing a direct connection between
customer data and Adobe’s customer experience management (CXM) tools. Powered by Software AG’s industry-leading
webMethods.io platform, the new connector allows businesses that use SAP solutions to access the full functionality of Marketo
Engage, helping businesses to truly align sales and marketing within an organization. Software AG helps existing SAP Service Cloud
and SAP Sales Cloud users adopt Marketo Engage, as they can now use both products in an integrated manner, with customer data
connected to B2B marketing campaigns, leads and opportunities. This previously unavailable integration will help businesses
improve the accuracy of the data that powers their campaigns, ultimately leading to improved results.webMethods.io enables
customers to quickly innovate by connecting to any system or partner, from app to edge, unlocking data and services and accelerating
the development and deployment of APIs. By teaming with Software AG to speed and simplify integration for businesses that use
SAP solutions, Adobe is also able to open new customer segments and global expansion opportunities for its Marketo Engage
platform.

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Sprinklr adds live chat component to its marketing platform
39
Sprinklr is joining the growing list of companies offering live chat capabilities. The new feature be will offered on the Sprinklr
Modern Care marketing platform, making it possible to provide real-time support to website visitors and mobile app users. Sprinklr
Live Chat users can enable a chatbot or assign incoming chats to live agents. Agents will have access to a dashboard that displays all
of the customer queries relating to a specific case and any efforts taken to resolve the issue. The chatbots are powered with artificial
intelligence technology capable of answering standard queries. The feature is customizable and includes “Smart Response
Recommendations” which offer up suggested responses for live agents and AI-powered sentiment analysis to identify incoming chats
as either positive, neutral or negative.Responding to customers in real-time has become a necessity for brands wanting to provide an
exceptional digital experience. By adding a live chat feature to its platform, Sprinklr is giving users a unified marketing solution with
additional customer support capabilities.A Fortune 500 company in the manufacturing industry reports Sprinklr Live Chat helped it
double the number of daily customer queries it was able to respond to from 1,000 to 2,000. The company employed the feature on
more than 50 websites in 40 different languages, decreasing its average response time to customer queries from 90 minutes to 25
minutes.

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Teradata Moves the Cloud Forward with Extended Cloud Analytics Of-
ferings and New Partner, Google Cloud
40
Teradata the cloud analytics company delivering Pervasive Data Intelligence, announced new offerings to help companies use Vantage to simplify
their analytic ecosystems and move forward from analytics to answers, wherever they are on their cloud journey. With these announcements,
Teradata Vantage now unifies analytics, data lakes and data warehouses, all in the cloud.
• Teradata will soon expand its public cloud offerings to include Google Cloud Platform (GCP). With this addition, Teradata’s as-a-service
capabilities will be available across the top three global public cloud providers: Amazon Web Services (AWS), Microsoft Azure, and Google
Cloud.
• Teradata is adding native support for low-cost storage – via object stores Amazon S3, Azure Blob and eventually, Google Cloud Storage – to
ensure that Teradata Vantage customers can cost-effectively access and query 100% of their data to get a complete and integrated view of their
business.
• Teradata is adding consumption, or pay-as-you-go, pricing which gives Vantage customers the freedom to perform complex analytics on
virtually any amount of data and pay only for what they use, down to the millisecond.
• Teradata is offering a Hadoop Migration Program – a collection of tools, processes and services that help companies quickly move away from
Hadoop and instead modernize their infrastructure with Vantage and native support for cloud object stores.

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Verint Reimagines Cloud Workforce Management to Deliver World-Class
Solution That Meets the Evolving Needs of Customers and Employees
41
Verint® Systems Inc., The Customer Engagement Company™, announced the newest release of its market-leading Workforce Management™
(WFM) solution, which leverages artificial intelligence-infused automation and new mobile tools to streamline forecasting and scheduling and
improve employee engagement, all easily accessible via the Verint Cloud.The new release of Verint’s WFM solution offers a redesigned, incredibly
intuitive, modern, user experience that streamlines scheduling with fewer clicks and screens, making common tasks more efficient for workforce
managers and simplifying the path to proficiency for new users. It reduces time and effort, taking into account sick and overtime employees, user
skills and multilingual capabilities, time zone variations, employment requirements and service level agreements (SLAs).Ushering in the next
generation of workforce management, these new capabilities empower organizations to support fast, agile scheduling, while balancing worker
demands for flexibility with customer demands for exceptional service.Flexible schedules, empowering technology and telework options are
critical to retain highly talented employees in today’s competitive marketplace. Managers need an easy way to schedule the right agents on the right
channel at the right time—whether that’s in traditional eight-hour shifts or in increments of mere minutes.AI-infused automation streamlines
decision-making and improves forecast accuracy, taking into account a variety of data points and changes. Enhanced mobile app functionality
enables agents to easily swap shifts and make other schedule changes on the fly. Supervisors receive schedule change requests and approve or deny
them through the app, providing a simpler way to manage work across the enterprise.

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Veritas Brings Enterprise Class Data Protection to the Edge with Flex
5150
42
Veritas Technologies, a worldwide leader in enterprise data protection and software-defined infrastructure, unveiled the Veritas™ Flex 5150
appliance, a complete data protection solution purpose built for the edge of enterprise networks. The Flex 5150 is the first appliance from Veritas
to bring the NetBackup™ enterprise-class data protection to edge, branch, and remote offices. Gartner predicts that by 2022, more than 50 percent
of enterprise-generated data will be created and processed outside the data center or cloud1. But, while data at the edge requires the same
enterprise-class protection as in the data center, remote and branch locations have cost and space constraints that are unique to those
environments.With the Veritas Flex 5150, deploying and maintaining enterprise levels of protection at the edge is no longer a challenge. Designed
for locations with limited space and IT resources, the Flex 5150 is a fully functional NetBackup solution that integrates completely with
NetBackup in the core data center and the cloud, yet is easy to set up and maintain for the edge.
Benefits of the Flex 5150 for enterprise data protection at the edge:
• Protects and restores data at the edge, where it is created
• Seamlessly integrates with NetBackup in the data center and in the cloud through a modern containerized architecture
• Simplifies and centralizes remote management with automated policies to reduce risk and ensure consistent protection
• Cost effective, compact and easy to install

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WPS Analytics offers free SAS language compiler for community users
43
World Programming has introduced the free Community Edition of its flagship WPS Analytics software, a high-end data engineering and data science
platform that includes a SAS language compiler. The free WPS Analytics Community Edition allows users to develop and run SAS programs that
process unlimited data volumes. More than just a SAS language compiler, the WPS Analytics Community Edition also offers drag-and-drop visual data
workflows, data profiling and exploration, visual decision tree building, predictive modelling and machine learning, model scoring and much more, all
integrated into a single, coherent user interface. For advanced SAS language programmers, it is worth noting that the free Community Edition of WPS
Analytics includes all the SAS language features of the paid-for WPS Analytics Standard Edition such as data step, procedures, macro language, ODS,
matrix programming, graphing, statistics, time series analysis, machine learning, connectors to all major databases, data warehouses, data files, Excel,
Hadoop and cloud based data. SAS language is the undisputed king for managing and analysing large data volumes of structured data. Add to this the
power of Python, R and SQL that can be combined with WPS Analytics to bring emerging technologies together with established technologies to give
users the best of all worlds.The acclaimed WPS Workbench GUI is also included in the Community Edition of WPS Analytics. The Workbench provides
a feature-rich coding perspective for users to develop SAS language programs and to execute and explore the resulting libraries, datasets, logs and
output. The workbench also includes an intuitive drag-and-drop canvas in a workflow perspective with processing blocks that can be combined for data
input/output, data preparation, predictive modelling, machine learning, graphing, scoring, and decision tree building.

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Snowflake Announces General Availability on Microsoft
Azure In Singapore
44
Snowflake, the data warehouse built for the cloud, announced general availability on Microsoft Azure in Singapore. The
expansion reflects the rising customer demand for Snowflake on Microsoft Azure worldwide, as more large organisations
desire a faster, more efficient, and local approach to managing their data, with the flexibility in choosing a cloud platform that
best serves their business and customers. Snowflake customers on Microsoft Azure include global brands like Nielsen,
L’Occitane, Nasdaq, MGM Resorts, and more. Snowflake’s deployment on Microsoft Azure will empower public and private
sector organisations throughout Singapore to leverage the flexible cloud strategy they desire. This expansion enables
Snowflake customers with operations in Singapore to keep their data local. Local availability provides customers with fast,
low-latency access to their data, while accelerating their global initiatives by satisfying their country-specific data
needs.Snowflake is the data warehouse built for the cloud, enabling the data-driven enterprise with instant elasticity, secure
data sharing and per-second pricing, across multiple clouds. Snowflake combines the power of data warehousing, the
flexibility of big data platforms and the elasticity of the cloud at a fraction of the cost of traditional solutions.

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Collibra named a Leader for the fourth consecutive year in Gartner
Magic Quadrant for Metadata Management Solutions
45
Collibra, the Data Intelligence company, announced it has been named a Leader in the 2019 Gartner Magic Quadrant for Metadata
Management Solutions. For the fourth consecutive year, Collibra was recognized by Gartner for completeness of vision and
ability to execute.The 2019 Magic Quadrant evaluated solutions from 17 vendors to help data and analytics leaders find the most
appropriate solution for their organization. Evaluation was based on inclusion and exclusion criteria. Access a complimentary
copy of the full report.Built with business users in mind, Collibra unites people and processes to find, trust, build and collaborate
through access to the right data. Collibra’s enterprise-grade capabilities offer full visibility across the data landscape, increasing
speed, quality and confidence in decision making.Gartner does not endorse any vendor, product or service depicted in its research
publications, and does not advise technology users to select only those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements
of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
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Comm100 Wins 2019 Corporate Excellence Award as Leading AI-Driven
Omnichannel CX Solutions Provider
46
Corporate Vision Magazine has chosen Comm100 for their 2019 Corporate Excellence Award as the Leading AI-Driven
Omnichannel CX Solutions Provider. The Corporate Excellence Awards are designed to celebrate excellence in a number of core
industries across the business landscape, highlighting those who have truly gone above and beyond to succeed in their endeavours
through continuous innovation, growth, and improvement. Winners are handpicked by a dedicated research team based purely on
the comprehensive analysis of both qualitative and quantitative research during the past 12 months. The award solidifies our
leadership in the omnichannel customer experience industry and is a testament to the completeness of our digital engagement
solution. Receiving this award serves as proof that AI-powered digital communications enable the customer service win-win for
both contact centers and their customers. Our next-generation AI-powered chat, which leverages Natural Language Processing,
Machine Learning, and advanced integrations, creates more realistic conversations with visitors by better recognizing a visitor’s
intent, asking clarifying questions if needed, and securely executing transactions under the customer’s direction. This award
validates our technology’s performance and dependability and truly inspires us to continuously improve and advance our
platform capabilities.
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