T-Byte Digital customer experience

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T-Bytes
Digital Customer Experience
December Edition 2019
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Table of Contents
1. Financial, M & A Updates..................................................................................................................................1
2. Solution Updates................................................................................................................................................11
3. Rewards and Recognition Updates..................................................................................................................31
4. Customer Success Updates...............................................................................................................................52
5. Partnership Ecosystem Updates......................................................................................................................65
6. Miscellaneous Updates.....................................................................................................................................87
7. Event Updates...................................................................................................................................................89

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Financial, M & A Updates
Digital Customer Expierence Industry

Financial, M&A Updates
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Acquia to Acquire AgilOne to Deliver Powerful Customer
Experiences
Acquia announced that it has signed a definitive agreement to acquire AgilOne, the
leading customer data platform (CDP) for enterprises, to further deliver on its vision of
providing open digital experiences. AgilOne brings valuable new capabilities to
Acquia’s Open Digital Experience Platform, which harnesses the power of customer
data and artificial intelligence (AI) to understand, acquire, and engage with customers.
Providing a single view of the customer, AgilOne helps marketers see immediate value
through personal experiences across every channel. The AgilOne CDP brings customer
data from online and offline technology platforms together into a single system of
record, so enterprise-scale brands can build better customer relationships and increase
customer lifetime value. Using machine learning to unify, cleanse and enrich
customers’ data, marketers can build more effective segments and optimize the timing
and targeting of campaigns across a variety of customer touchpoints (including email,
SMS, website, mobile, and more). Analytics and reporting capabilities ensure that
marketers can quickly measure the effectiveness of their campaigns. Acquia is
committed to delivering a set of capabilities designed to address the needs of marketers
- not just Drupal developers. Powerful built-in identity resolution unifies data into a
single profile that serves as a single source of truth for analysis and personalization
campaigns across all points of engagement, while cleansing data and eliminating
duplicate or inaccurate records. Teams can bring their own machine learning models,
choose from AgilOne’ pre-built models to automate segmentation efforts, or configure
business-specific customization into their pre-built models, which are then accessible
across the entire platform. This creates business goal-based categories for customer
segments.
Executive Commentary
“Marketers are demanding more flexibility and control over the tools they use for
the customer experience. Unfortunately, many of these legacy tools are costly, lack
real-time interactions and modern APIs, and lock data into silos where it’s
inaccessible to other applications,” said Acquia’s co-founder, CTO, and chairman.
“Built on open source technology, AgilOne and Acquia together will bring in data
from any third-party system via open APIs, making it much easier for marketers to
gain this single view of the customer and deliver better, more relevant customer
experiences and analytics across every channel.”
Description
1

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Cloudera Reports Third Quarter Fiscal Year 2020 Financial
Results
• Total revenue for the third quarter was $198.3 million, and subscription revenue was $166.9
million. Annualized Recurring Revenue grew 13% year-over-year.
• GAAP loss from operations for the third quarter of fiscal 2020 was $82.5 million, compared to
a GAAP loss from operations of $25.7 million for the third quarter of fiscal 2019.
• Non-GAAP loss from operations for the third quarter of fiscal 2020 was $8.2 million,
compared to a non-GAAP loss from operations of $3.1 million for the third quarter of fiscal
2019.
• Operating cash flow for the third quarter of fiscal 2020, which includes $6.1 million of
merger-related payments, was negative $5.9 million, compared to operating cash flow of
negative $6.8 million for the third quarter of fiscal 2019.
• GAAP net loss per share for the third quarter of fiscal 2020 was $0.29 per share, based on
weighted-average shares outstanding of 283.3 million shares, compared to a GAAP net loss per
share of $0.17 per share for the third quarter of fiscal 2019, based on weighted-average shares
outstanding of 152.2 million shares. See financial statement tables below for additional
information regarding historical and forward-looking stock-based compensation expense and
shares outstanding.
• Non-GAAP net loss per share for the third quarter of fiscal 2020 was $0.03 per share, based
on weighted-average shares outstanding of 283.3 million shares, compared to a non-GAAP net
loss per share of $0.02 per share for the third quarter of fiscal 2019, based on weighted-average
shares outstanding of 152.2 million shares.
"I am pleased to report that we executed well in Q3, building on the positive momentum
generated in Q2. We delivered strong operating and financial results across the board and
launched the Cloudera Data Platform to a great reception from customers, partners and
industry analysts," said Chairman of the board and interim chief executive officer,
Cloudera. "Customers now have a highly competitive set of cloud-native services from
Cloudera, and we've made hybrid cloud data management and analytics a reality via the
industry's first enterprise data cloud."
Description
2

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Adobe Reports Fourth Quarter and Fiscal Year Results 2019
Fourth Quarter Fiscal Year 2019 Financial Highlights:
• Adobe achieved record quarterly revenue of $2.99 billion in its fourth quarter of
fiscal year 2019, which represents 21 percent year-over-year growth. Diluted
earnings per share was $1.74 on a GAAP-basis, and $2.29 on a non-GAAP basis.
• Digital Media segment revenue was $2.08 billion, which represents 22 percent
year-over-year growth. Creative revenue grew to $1.74 billion and Document Cloud
revenue was $339 million. Digital Media Annualized Recurring Revenue (“ARR”)
grew to $8.40 billion exiting the quarter, a quarter-over-quarter increase of $539
million. Creative ARR grew to $7.31 billion, and Document Cloud ARR grew to
$1.09 billion.
• Digital Experience segment revenue was $859 million, representing 24 percent
year-over-year growth.
• GAAP operating income in the fourth quarter was $970 million, and non-GAAP
operating income was $1.27 billion. GAAP net income was $852 million, and
non-GAAP net income was $1.12 billion.
• Cash flow from operations was a record $1.38 billion.
• Remaining Performance Obligation was $9.82 billion, a quarter-over-quarter
increase of $1.05 billion.
• Adobe repurchased approximately 2.8 million shares during the quarter.
“Adobe delivered another year of strong revenue growth and expanding
profitability resulting in record earnings," said Executive vice president and
CFO, Adobe. “We are bullish about our opportunities and our ability to continue
to deliver strong top- and bottom-line growth."
Description
3

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CORRECTION - Domo Announces Fiscal 2020 Third Quarter
Financial Results
• Total revenue was $44.8 million, an increase of 22% year over year
• Subscription revenue was $37.8 million, an increase of 24% year over year
• Subscription revenue represented 85% of total revenue
• Billings were $44.4 million or 15% year-over-year growth
• Net cash used in operating activities was $19.5 million, an improvement of 36% year over
year
• Adjusted net cash used in operating activities was $16.2 million, an improvement of 47%
year over year
• Subscription gross margin was 76%, an improvement of 3 percentage points from Q3
FY19
• GAAP operating margin improved by 22 percentage points year over year
• Non-GAAP operating margin improved by 21 percentage points year over year
• GAAP operating expenses increased 6% year over year
• Non-GAAP operating expenses increased 5% year over year
• GAAP net loss was $29.1 million, and GAAP net loss per share was $1.05, based on 27.6
million weighted-average shares outstanding
• Non-GAAP net loss was $23.6 million, and non-GAAP net loss per share was $0.85,
based on 27.6 million weighted-average shares outstanding
• Cash, cash equivalents and short-term investments were $115.9 million as of October 31,
2019
“I am very pleased with our 24% subscription revenue growth and our execution in Q3,
closing several of the largest deals in company history. We provide a differentiated
solution that helps customers quickly, easily and securely put data to work at scale,”
said, Domo founder and CEO. “In Q3, we were once again able to make meaningful
progress on reducing our cash burn, coming in well ahead of our guidance. Consistent
with our previous statements, we remain committed to achieving cash flow positive
status with the cash on our balance sheet and continue to be optimistic about the
opportunity in front of us.”
Description
4

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Atos acquires Google Cloud Premier Partner Maven Wave
Atos, a global leader in digital transformation, announced an agreement to
acquire Maven Wave, a U.S.-based business and technology consulting firm
specialized in delivering digital transformation solutions for large enterprises.
The company is a leading Google Cloud Premier Partner with eight Cloud
Partner Specializations and recognized as the Google Cloud North America
Services Partner of the year in both 2018 and 2019. The purchase embeds
Maven Wave’s strengths in building digital solutions using cloud-based
applications, data analytics and machine learning in hybrid and multi-cloud
platforms with Atos’ proven leadership in Hybrid Cloud, SAP HANA,
Application Modernization and Transformation, Digital Workplace, IoT and
Analytics. Headquartered in Chicago, Maven Wave has grown to more than 330
employees and will generate approximately $130m revenues in 2019. The firm
was recognized by Consulting Magazine as one of the fastest growing
consulting firms in North America. Maven Wave was also named one of the
2019 Best Workplaces in Consulting and Professional Services by Great Place to
Work and Fortune Magazine. The company holds eight Google Cloud Partner
Specializations in Data Analytics, Machine Learning, Cloud Migration,
Application Development, Infrastructure, Location-based Services, Enterprise
Collaboration and Marketing Analytics.
“The acquisition of Maven Wave, coupled with the capabilities from our
Syntel acquisition in 2018, strengthens our global leadership position
delivering Google Cloud solutions. Further, as the company’s largest region,
Atos North America now has a potent combination to further accelerate the
transformation of its business as we deepen the development and delivery
speed of digital services for our customers. Atos will also allow Maven
Wave to extend its excellence into Europe and other regions of the Group.
Finally, Maven Wave perfectly represents the company’s acquisition
strategy, by reinforcing a key expertise of the Group to serve its organic
growth acceleration,” said Atos CEO.
Description
5

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Medallia Reports Record Third Quarter Fiscal 2020 Financial
Results
• Total Revenue for the quarter was $103.1 million, an increase of 27%
from the same period last year. Subscription revenue was $79.7 million, an
increase of 26% from the same period last year.
• Loss from operations for the quarter was $41.7 million, compared to loss
from operations of $16.5 million in the same period last year. Non-GAAP
loss from operations for the third quarter was $2.0 million, compared to a
non-GAAP loss from operations of $8.8 million in the same period last
year.
• Net loss for the quarter was $39.6 million, or ($0.31) per share, basic and
diluted, compared to net loss of $16.6 million, or ($0.60) per share, basic
and diluted, in the same period last year. Non-GAAP net loss was
$932,000, or ($0.01) per share, basic and diluted, compared to non-GAAP
net loss of $9.0 million, or ($0.33) per share, basic and diluted, in the
same period last year.
• Cash, cash equivalents and marketable securities were $319.3 million as
of October 31, 2019.
“I am very pleased with the momentum in our business that has carried
into the fourth quarter. During the third quarter, we crossed the $100
million quarterly revenue milestone, added many more marquee
customers and grew our year-over-year subscription and total
revenue,” commented President and CEO, Medallia. “New signings
included Amadeus, American Axle & Manufacturing, Inc., Amtrak,
Hard Rock Cafe, Pizza Hut and Softbank.”
Description
6

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Sprinklr Acquires Nanigans’ Social Advertising Business
Sprinklr, the world’s first Unified Front Office for Modern Channels,
announced that it has acquired Nanigans’ social advertising business.
Nanigans’ social advertising business is a perfect complement to what
Sprinklr has been building for the past decade – one platform for
customer experience management. With this transaction, Sprinklr is
now the definitive powerhouse in performance and brand social
advertising, managing more than $1.5 billion of annualized ad spend
across major social channels including Facebook, Instagram and
Twitter. Brands with complex governance, compliance and analytics
requirements can rely on Sprinklr Modern Advertising to help them
reduce risk, cut costs, and quickly increase return on ad spend. This
acquisition reinforces Sprinklr’s mission to define and lead the
customer experience management industry with the world’s first
Unified Front Office, which helps brands manage every
customer-facing function – marketing, advertising, research, care, and
social engagement.
“Social channels, with their ability to micro-target and personalize
advertising, are quickly emerging as the preferred destination for
performance advertisers,” said CEO & Founder, Sprinklr.
“Sprinklr’s acquisition of Nangians’ social advertising business will
enhance our Modern Advertising product while also helping brands
reduce the number of point solutions in their MarTech stack. With
Sprinklr’s Unified Front Office, brands will have a single platform
for all their social advertising, marketing, customer care, research,
and engagement needs.”
Description
7

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Syncsort Completes Acquisition of the Pitney Bowes Software and
Data Business
Syncsort closed the acquisition of the Pitney Bowes software and data
business, creating a powerhouse data management software company with
more than 11,000 enterprise customers, $600 million in revenue and 2,000
employees worldwide. The new company brings an unmatched combination
of scale, agility and breadth of portfolio to empower leading enterprises to
gain a competitive advantage from their data. The combined portfolio brings
together best-in-class capabilities in location Intelligence, data enrichment,
customer information management and engagement solutions with powerful
data integration and optimization software. These end-to-end capabilities will
empower enterprises to overcome ever-increasing challenges around the
integrity of their data so that their IT and business operations can easily
integrate, enrich and improve data assets to maximize insights. The
transaction is backed by affiliates of Centerbridge Partners, L.P. and
Clearlake Capital Group, L.P. Debt commitments were provided by Jefferies
Finance LLC, Credit Suisse, Golub Capital LLC, Barclays Bank PLC,
Deutsche Bank AG, SunTrust Bank and UBS AG Antares Capital LP. Credit
Suisse and Jefferies LLC served as financial advisors to Syncsort. Simpson
Thacher & Bartlett LLP served as legal counsel to Syncsort.
“Enterprises everywhere are striving to increase their competitiveness
through the strategic use of data. To do this successfully and expand the
boundaries of insight, organizations must invest in next-generation
technologies like cloud, streaming and machine learning, while
simultaneously leveraging and modernizing decades of investment in
traditional data infrastructure,” said CEO, Syncsort. “With the
combination of Syncsort and Pitney Bowes software and data, we are
creating a new company that is laser focused on helping enterprises
advance their use of data through unparalleled expertise across data
domains, disciplines and platforms. As one of the largest data
management software companies in the world, our increased scale allows
us to expand the scope of partnership with customers so that they can
maximize the value of all their data.”
Description
8

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Splunk Brings Data Everywhere With Accelerated Global
Growth
Splunk Inc., provider of the Data-to-Everything Platform, announced that the company is
expanding its global footprint to 11 global innovation hubs in locations spanning Canada,
Poland, Singapore, the United Kingdom and the United States. Driven by Splunk’s
accelerated growth across IT, Security and business operations, along with the
ever-growing surge of organizations transforming data into doing, Splunk’s global
expansions have added over 1,000 jobs to its existing 5,000 worldwide employee count.
Splunk’s recent acquisitions of SignalFX, Omnition and Streamlio also lend to Splunk’s
expansion strategy, bringing increased talent and innovation to Splunk. Splunk is
experiencing continued growth in both its San Francisco headquarters and San Jose
campuses. Both innovation hubs will be expanding into new buildings directly adjacent to
the existing offices. Splunk’s San Francisco office is moving back into 250 Brannan Street,
totaling 100,850 square feet of additional space to grow Splunk’s talent pool in all sectors.
Splunk’s San Jose office is adding 700 Santana Row, creating 301,019 square feet of new
space for Splunk’s urban campus to grow in the community. Splunk is committed to
growing its international workforce and is also constantly investing in its current
employees as well. Splunk has a multitude of programs targeted toward increasing
employees’ skill-sets, experiences and careers. Some of these include formal mentorship
programs, informal channels of communication and collaboration, affinity groups,
educational training through LinkedIn Learning, reimbursement programs for external
education efforts and more.
“Splunk is helping organizations around the world solve their toughest IT, security and
business challenges with the power of data. As the growth of data continues to
accelerate, so does the demand for Splunkers who can help our customers turn data into
doing,” said President and CEO, Splunk. “Splunk’s focused global expansion speaks to
the company’s continued momentum, as we help customers around the world bring
Data-to-Everything.”
Description
9

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Yext, Inc. Announces Third Quarter Fiscal 2020 Results
• Revenue of $76.4 million, a 30% increase as compared to the $58.6 million reported in the third quarter fiscal
2019.
• Gross Profit of $56.0 million, a 28% increase as compared to the $43.7 million reported in the third quarter
fiscal 2019. Gross margin of 73.3% as compared to 74.6% reported in third quarter fiscal 2019.
• Net loss of $42.7 million increased 86% as compared to the $22.9 million net loss in third quarter fiscal 2019.
The increased loss was driven primarily by higher operating expenses, due to an overall increase in headcount
as well as the impact of new lease arrangements, including New York, NY.
• Non-GAAP net loss of $21.6 million increased 116% as compared to the $10.0 million non-GAAP net loss in
the third quarter fiscal 2019. The increase in non-GAAP net loss was primarily attributable to the higher
operating expenses as described above.
• Net loss per share of $0.38 in the third quarter of fiscal 2020 compared to a net loss per share of $0.23 in the
third quarter of fiscal 2019.
• Non-GAAP net loss per share of $0.19 in the third quarter of fiscal 2020 compared to a non-GAAP net loss
per share of $0.10 in the third quarter of fiscal 2019.
• Net loss per share and non-GAAP net loss per share were based on 113.5 million weighted-average basic
shares outstanding for the third quarter of fiscal 2020 and 99.6 million weighted-average basic shares
outstanding for the third quarter of fiscal 2019.
• Balance Sheet: Cash and cash equivalents of $244.8 million as of October 31, 2019. Unearned revenue of
$107.5 million as of October 31, 2019, increased $26.3 million from $81.2 million at October 31, 2018.
• Remaining Performance Obligations (“RPO”): RPO as of October 31, 2019 was $251.8 million, with $237.5
million expected to be recognized over the next 24 months and the balance to be recognized thereafter. RPO
does not include amounts under contracts subject to certain accounting exclusions.
• Cash Flow: Net cash used by operating activities for the third quarter of fiscal 2020 was $31.8 million, as
compared to net cash used by operating activities of $22.6 million in the same period of fiscal 2019.
“We successfully launched Yext Answers during the quarter, introducing the next chapter of our mission of
putting the truth online. This modern site search platform, built upon our data knowledge graph containing
over 259 million facts about our customers, expands the Yext market opportunity from one of businesses
with physical locations to any business with a website,” said Founder and Chief Executive Officer of Yext.
“Brands across multiple industries have transformed their websites with Answers during its beta period,
including BBVA USA, Three Mobile, and IHA.”
Description
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Solutions Updates

Solution Updates
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Work management platform Asana launches new automation tools
11
Solution Description
Work management platform Asana announced the launch of a new feature that will take the work out of some of the
most mundane and repetitive tasks on its platform. Asana Automation, as the new feature is called, allows users to
create their own “if this then that” rules, but also features a new voice transcription service, as well as an OCR tool
and new smart templates that integrate some of the service’s machine learning smarts. The new OCR and
transcription services, which are now available in Asana’s iPhone app, are pretty self-explanatory. They make it
easier to capture what was said in a meeting or written on a whiteboard, which users can then assign to a given task
in Asana.Smart project templates, too, take some of the grunt work out of using Asana. “Now when using a template,
such as an event plan or campaign launch, a complete workback schedule can be instantly layered on,” the company
explains. “When a conflict arises between task deadlines, Asana will automatically correct, enabling teams to spend
less time setting up projects and workflows, and more time getting work done.”

Solution Updates
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Databricks fuels wejo’s ambition to create a mobility data ecosystem
12
Databricks, the leader in unified data analytics, announced a new customer, wejo Ltd, the mobility data ecosystem pioneer. wejo will use
Databricks’ Unified Data Analytics Platform to empower data-driven decisions throughout the lifecycle of data ingestion, engineering, data
science and business analytics. wejo can now more effectively meet the growing data challenges resulting from the increase of connected
vehicles and deliver data-driven insights demanded by car manufacturers, mobility service providers, and other public or private sector
organisations. wejo organises historical and real-time vehicle data to deliver insights that significantly improve the road experience of drivers,
owners and riders. To date, wejo has curated over 140 billion miles of data and expects to have 17 million cars on its platform by the end of the
year. It processes more than 15 billion data points every day and counting. In the UK, 98% of all new vehicles registered will be connected by
2025 and by 2023 worldwide sales of connected cars will reach 72.5 million units or almost 69% of all passenger vehicles sold, up from 24
million units in 2015. The global connected vehicle market was valued at $63 billion in 2017, and is forecast to increase to $225 billion by 2025,
growing at a CAGR of 17.1% from 2018 to 2025. wejo is creating a mobility data ecosystem to transform the way we live, work and travel. We
partner with automotive manufacturers to organise the rich streams of data from connected vehicles. We process, normalise and enhance this
data, making it simple and safe to access. This data is licenced to ethical, like-minded businesses – from traffic analysts to parking app
developers, smart city planners to governments – who share our goal of making traffic congestion, pollution and road incidents a thing of the
past. wejo will have 17 million cars on its platform by the end of the year, providing unrivalled insights on traffic, journey times, driving trends
and behaviours.

Solution Updates
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Introducing DataStax Luna, Enterprise Support for Apache Cassandra
13
DataStax announced DataStax Luna, subscription-based support for open source Cassandra. The new DataStax
offering supports the fast growing adoption of Apache Cassandra™ by enterprises across every industry. According
to the popular site DB-Engines, Cassandra is used by 40% of the Fortune 100 and continues to gain popularity.
DataStax is the logical choice to offer this service with over 10 years working on the world's largest Cassandra
implementations and hundreds of customers running mission-critical Cassandra apps, as the largest contributor to
open source Cassandra, and pioneering advances that extend the power of Cassandra for the unique needs of the
enterprise. DataStax Luna addresses these needs and is available today via a self-service website. Both Basic and
Enterprise tiers include: a yearly subscription, and free Cassandra education with access to community forums,
events and more. DataStax helps companies compete in a rapidly changing world where expectations are high and
new innovations happen daily. DataStax is an experienced partner in on-premises, hybrid, and multi-cloud
deployments and offers a suite of distributed data management products and cloud services. We make it easy for
enterprises to deliver killer apps that crush the competition.

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Delphix Announces Support for Google Cloud Platform
14
Delphix, the company helping enterprises accelerate innovation through DataOps, announced support for Google Cloud
Platform (GCP) with the latest release of the company’s flagship product, the Delphix Dynamic Data Platform (DDDP)
v.6.0. This offering means customers can now leverage the powerful combination of GCP’s infrastructure and Delphix’s
platform to rapidly deliver secure data from any database and grow their business in today's complex, multi-cloud
environment. The Delphix platform reduces test data wait times for GCP users and accelerates application release
cadence, making effective data transformation possible across the enterprise. As more enterprises move their workloads
to GCP, for speed and agility, they will need to manage and deliver data with a similar level of speed and automation.
The emergence of DataOps as an organizational approach comes in direct response to the critical need for improved
agility, velocity, quality, and reliability of data within the software development lifecycle. The DDDP makes rapid data
provisioning possible with continuous synchronization across landscapes, no matter where data resides. Delphix’s
mission is to empower businesses to accelerate innovation through data. In a world where every company is becoming a
data company, the Delphix Dynamic Data Platform gives teams self-service access to secure, personal data
environments to fuel application development, analytics, and AI while also minimizing data risk.

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Delphix Unveils Delphix 6.0, Launches Industry’s First DataOps Marketplace
15
Delphix, the company helping enterprises accelerate innovation through DataOps, announced the availability of the latest release of their flagship
product that includes a host of new openness and extensibility capabilities aimed at fueling rapid application development for enterprises. With the
ability to rapidly deliver secure data from any database in cloud and hybrid cloud environments, the Delphix Dynamic Data Platform (DDDP) v.6.0
eliminates test data wait times and significantly accelerates application release cadence. The company also announced the release of the new DataOps
Marketplace, a first-of-its-kind destination for data teams to easily integrate any and all data sources with DevOps tools, cloud platforms, and other
parts of the software development lifecycle (SDLC). Effective digital transformation requires competency not just in developing software quickly
and reliably, but also delivering and securing data across the enterprise. While most organizations have embraced DevOps to improve agility,
velocity, quality, and reliability in software development, digital transformation leaders are waking up to the need for DataOps to address similar data
challenges. Besides helping accelerate business insights, many organizations are finding that effective DataOps is critical for rapid application
development and software delivery in an increasingly complex world.
Highlights of the Delphix 6.0 Platform include:
• Support for Google Cloud: Enables enterprises to deploy Delphix on the Google Cloud Platform, in addition to existing support for Amazon Web
Services and Microsoft Azure.
• Virtualization SDK: Provides the unique ability to develop plugins for any data source.
• Extensible Masking: Enables partners to create tailored masking solutions as enterprises look to extend Delphix to mask a broader set of data,
databases, files and integrated systems that are used with their applications.

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DigiCert Launches CT Log Monitoring, Now Available in Secure Site Pro
16
DigiCert, Inc., the world’s leading provider of TLS/SSL, IoT and PKI solutions, released a new CT log monitoring service for advanced
brand protection. The service is available in DigiCert Secure Site Pro, the first TLS product to offer CT log monitoring along with other
industry-leading features such as DigiCert’s recently unveiled post-quantum computing (PQC) test kit. Secure Site Pro’s CT log monitoring
service will help companies protect their brands from online fraud. Logging and monitoring the issuance of TLS certificates via CT log
monitoring is quickly becoming mandatory for protecting government agencies and large organizations, said DigiCert Chief of Product
Jeremy Rowley. CT log monitoring helps enterprises
• gain visibility of every domain with global monitoring and tracking against multiple CT logs,
• cut down on time and effort by using automated checks for non-compliant certificates, and
• ensure every domain is trusted, with full oversight of which authority issues each certificate.
All Secure Site Pro certificates come with access to the award-winning DigiCert CertCentral management platform, which features
automation solutions such as ACME, SCEP, EST and GraphQL protocols, to handle certificate issuance, installation, discovery, renewal,
revocation, remediation and other tasks. CertCentral also supports multiple orchestration layers. Other unique premium features of Secure
Site Pro certificates include priority support and validation, a $2 million warranty, and the most recognized trust marks in the world: the
Norton Seal and the DigiCert Seal.

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Verizon, Domo, and Amazon Web Services to Demonstrate New Enterprise-Strength
Asset Tracking Solution at AWS re:Invent 2019
17
Verizon and Domo announced that they will demonstrate a new data-to-outcome, enterprise-grade Internet of Things
(IoT) Asset Tracking solution with Amazon Web Services (AWS) at AWS re:Invent 2019. This new solution is designed
to quickly, easily, and securely put IoT data into the hands of customers, helping them make more timely decisions and
optimize their operations. This solution combines three components that work together out of the box: Verizon’s LTE
Critical Asset Sensor (CAS); AWS IoT Core, a managed cloud service that lets connected devices easily and securely
interact with cloud applications and other devices; and Domo’s Asset Tracking Application. It is ideal for customers in
industries like utilities, construction, logistics and manufacturing, where knowing the state and location of assets is
crucial to operations. The combined solution can ingest and store large amounts of IoT data, combine it with data from
other parts of the business, and then apply sophisticated data science and analysis to set up alerts and deliver key
insights to decision makers. In addition, it eliminates the time, cost and complexity of cobbling together a traditional
asset tracking solution from scratch. Domo’s mission is to be the operating system for business, digitally connecting all
your people, your data and your systems, empowering them to collaborate better, make better decisions and be more
efficient, right from their phones.

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Informatica Launches Industry’s Most Comprehensive Data Engineering Solution to Address
Critical Gap in Enterprise AI, Machine Learning and Analytics Initiatives
18
Informatica®, the enterprise cloud data management leader, announced the launch of the Informatica Data Engineering solution, which provides the
complete suite of tools data engineers need to deliver clean, reliable, trusted, and accessible data for enterprise AI, machine learning, and analytics
initiatives in hybrid cloud and multi-cloud environments. Informatica’s Data Engineering solution supports seamless integration with Databricks, for
customers looking to leverage the cloud platform with Spark, Delta Lake, and serverless support. With Informatica Data Engineering, users can easily
discover datasets and ingest high volumes of data from multiple sources. The serverless capability of the solution enables customers to lower the costs of
creating and maintaining data engineering pipelines at scale. Additionally, the Informatica Data Engineering solution includes a suite of products that
provide end-to-end data management support in hybrid and multi-cloud environments.
• Data Engineering Integration, which intelligently manages analytics and machine learning data pipelines with data ingestion and processing in a hybrid,
multi-cloud environment.
• Data Engineering Streaming, which turns volumes of streaming and IoT data into contextualized insights with recommended actions.
• Data Engineering Quality, which allows users to govern all of their data in cloud and hybrid environments to ensure the data is trusted and relevant.
• Data Engineering Masking, which can “de-identify” data to minimize risk exposure in applications, BI, AI, and analytics use cases.
• Enterprise Data Catalog, which classifies and organizes data assets across any environment to ensure lineage and to maximize data value and reuse.
• Enterprise Data Preparation, which can find, prepare, and ensure data quality for analysis and AI in a uniquely collaborative way so that data analysts and
data scientists can make decisions faster.
• Mass Ingestion, which allows users to ingest data at scale from a variety of sources, including streaming data, files, and databases using an easy-to-use
five-step wizard.

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Informatica Launches Industry-first Data Management Innovations: AI-driven Catalog of
Catalogs, Data Marketplace, and Data Quality Cloud
19
Informatica®, the enterprise cloud data management leader, announced extensive updates across its Intelligent Data Platform ™ , powered by Informatica’s
AI-powered CLAIRE ™ engine, enabling enterprises with leading data management solutions. The industry-first innovations include the launch of Informatica’s
Catalog of Catalogs, Data Marketplace, and the industry’s first Data Quality Cloud. The updates span Informatica’s solution portfolio with five AI-powered
advances for comprehensive, enterprise-scale data management, across customer journeys: Data Cataloging: The industry’s first AI-driven catalog of catalogs
for all enterprise data and use cases, delivering the metadata system of record for the enterprise and industry-leading end-to-end data lineage. The innovation
enables enterprises to have a complete view of all their data with an enterprise data catalog for any use case across all ecosystems. Key updates include:
• New advanced metadata scanners for business intelligence tools (like Qlik Sense and Microsoft PowerBI), databases and data warehouses (like SAP BW, SAP
BW/4HANA, Snowflake and Cassandra), cloud platforms (like Google Cloud Storage), and ETL and metadata catalogs (like AWS Glue).
• The only catalog to provide data quality rules and scorecards in the catalog for all data assets.
• Data provisioning to help discover data and also provision the data to the target environment of choice.
• 3-5x improved performance and scalability to billions of rows with Spark profiling.
• Enhanced data lineage leveraging metadata from integration tools, business intelligence tools, and third-party catalogs.
• Multi-level lineage views allowing users to view system-level relationships as well as granular field level lineage.
• Open extensible catalog enabling metadata sharing through export of selected subset of catalog content.
• Ability to define and discover complex business entities by automatically leveraging CLAIRE AI and machine learning capabilities to detect key relationships
in datasets.

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Medallia Voice of the Public Package to Power Superior Government Experience
20
Medallia, the global leader in experience management, announced Voice of the Public Package, a new configured solution
designed to support government agencies in meeting the requirements outlined by A-11 and kickstart new Government
Experience (GX) Programs. The pre-configured solution includes A-11 compatible insights and reporting as well as real-time
access to the Medallia Experience Cloud to drive in-the-moment actions and innovations. As governments around the globe
recognize the importance of understanding and improving their customers’ experience, they are dedicating resources to these
initiatives. Medallia’s proven solutions in the commercial space for driving high impact action are now available with pre-built
“voice of the public” feedback templates to capture insights, transform those insights into action and help meet OMB standards.
Medallia is the pioneer and market leader in Experience Management. Medallia leads the market in the understanding and
management of experience for customers, employees and citizens. Medallia captures experience signals created on daily
journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive
insights that can drive action with tremendous business results. Using the suite of experience management and innovation
solutions offered by Medallia, customers can engage employees, reduce churn, turn detractors into promoters and buyers and
create in-the-moment cross-sell and up-sell opportunities providing clear and potent returns on investment.

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Opera for Android puts less strain on your eyes with a new night mode and by turning bright
web pages dark
21
With version 55 of its Android browser, Opera is continuing to improve the visual experience by introducing a completely
redesigned night mode which reduces the light pollution caused by your phone to the bare minimum. Now, Opera not only
lets you dim the browser, it also turns white web pages dark – even if they aren’t designed that way. You can also now
adjust the color temperature of your browser manually. Opera for Android has had long standing support for night mode,
enabling users to darken their browser beyond the limits of the device’s UI. With version 55, this feature has been
redesigned from scratch. It now allows everyone to adjust the color temperature setting to minimize the amount of blue
light emitted by the device, as well as go super-dark, with a new array of settings. Blue light is a known destroyer of good
sleep. By suppressing melatonin levels, it disturbs the natural circadian rhythm of the body. As a result, you may still find
yourself involuntarily awake after putting down your device at night. By adjusting the color temperature (suppressing the
blue light components), we can limit the effects of late night browsing, making it easier to relax and fall asleep. The light
temperature can be adjusted using the color temperature slider.

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Opera brings Opera GX, the world’s first gaming browser to macOS
22
Opera GX is now ready to run on your Mac. According to a representative study conducted by Opera on gamers in the US, 14% of
people play computer games on their macOS devices, while 82% use Windows machines. Although not dominant on the market, Mac
remains a relevant gaming environment. The macOS version of the world’s first gaming browser is now available for download in early
access mode. 49% of people experience some technical issues: 30% are troubled by network problems, 26% by RAM issues and 14%
run into CPU trouble. Both on Mac and Windows, Opera GX offers a unique set of features that provides solutions to these problems.
The set of browser limiters, which includes a Network Bandwidth Limiter, as well as CPU and RAM Limiters, prevents the browser
from becoming resource-hungry. What this means in practice is that everyone’s machines are left with more resources for running
games. According to Opera’s research, American gamers spend an average of 1-2 hours a day playing games. Gamers below 24 years
of age, however, spend more than 2 hours a day playing games. Men tend to play longer than women: 41% of male respondents and
36% of female respondents respectively spend two hours a day gaming. Women and men also vary in the type of games they prefer:
The majority of men prefer first person shooters, followed by role playing games and simulation sports games, while women’s favorite
games are role-playing games, followed by first person shooters and simulation sports games. Men in general also seem to play a wider
variety of games while women enjoy playing puzzle games like Candy Crush and memory games on their mobile phones.

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Qualtrics Announces EmployeeXM for IT, an Industry-First Experience Management
Solution to Serve IT Executives
23
Qualtrics, the creator of the experience management category, announced EmployeeXM for IT, the only experience management solution for IT leaders to drive a more
engaged and productive workforce. EmployeeXM for IT empowers them to measure and improve technology experiences of employees by closing day-to-day technology
gaps and understand where to strategically invest in the future. To illustrate EmployeeXM for IT in action, Qualtrics and Microsoft recently created a program to understand
the impact of technology experiences on employee engagement. The initial results demonstrated that an employee’s experience – engagement, productivity, and sentiment –
are directly affected by technology they use in the workplace. To read more about the insights and results, visit this page. 90% of C-Suite executives say they pay attention to
employee needs when introducing new technology, but only half of employees agree. The CIO and IT decision maker roles have significantly evolved and expanded to
include responsibility over the employee experience, and they need a proven methodology for measuring and quantifying the impact of their strategic investments on
employee engagement and productivity. EmployeeXM for IT closes employee technology gaps in four areas:
• Provide IT and HR leaders with a holistic understanding of employees’ everyday technology experiences. An annual or quarterly study asks employees about their current
relationship and experiences with existing technology, tools, and services their organization offers. The feedback enables IT and HR teams to identify where the gaps are and
what areas to prioritize for improvement.
• Improve IT support processes, quality, and perception. The Qualtrics XM Platform™ proactively surfaces real-time insights about employees’ experiences with an
organization’s IT Help Desk and services to ensure employee needs are met with effective and quality resolutions
• Ensure new vendor implementations and project rollouts meet employee needs. Qualtrics measures employee feedback around the effectiveness of a new internal
technology or project rollout. This involves gathering feedback from teams responsible for the rollout and the employees impacted to understand sentiment pre- and
post-implementation and adoption.
• Use employee insights to make the right investments and drive continuous improvement. IT leaders can deploy and gather employee feedback through needs assessments to
inform future RFP processes and continue improving the organization’s technology stack.

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Sisense Unleashes Powerful End-To-End Analytics Capabilities to Accelerate Digital
Transformation
24
Sisense, the world’s leading analytics platform for builders, announced at AWS re:Invent 2019 a series of innovations that deliver the
most advanced analytics to users during a real inflection point in the industry. With Sisense, customers may now take advantage of the
two most significant shifts in the business technology landscape in decades: the evolution of an unbundled cloud market and the rise of
artificial intelligence (AI). The first product integration milestone with Periscope Data (In-Warehouse Data Prep), Sisense Forecast,
Sisense Quest, and 3 new capabilities for the embedded market all allow customers to build the most advanced future-ready,
enterprise-grade analytic apps in today’s digital era.
All part of Sisense’s Q4 2019 product release, the updates announced today include:
• The industry’s first in-warehouse data prep module for self-service analytics in multi-cloud environments.
• Advanced forecasting capabilities using machine-learning to predict future outcomes from seasonal and nonlinear historical data.
• Highly actionable, out-of-the-box statistical or custom machine learning (ML) models that deliver all users a deeper understanding of
their data; and
• Numerous tools to create a more seamless experience for developers who wish to embed analytics within a host app, with minimal
code.
As the industry’s largest independent end-to-end business intelligence (BI) and analytics platform on the market, this release solidifies
Sisense’s unique capability to empower analytics builders to drive and accelerate the next wave of digital transformation.

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Snowflake Expands Data Exchange Offering With Snowflake Private Data Exchange
™ To Break Down Internal Data Barriers
25
Snowflake, the Cloud Data Platform, announced the launch of the Snowflake Private Data Exchange™, a centralized and internally
managed data hub that enables organizations to privately share data sets with a select group of people within their chosen ecosystem for
collaborative, real-time, informed decision making. Snowflake first announced The Snowflake Data Exchange™, a public marketplace built
on Snowflake’s secure data sharing technology in June, 2019 at Snowflake Summit, Snowflake’s annual user conference. The Snowflake
Data Exchange enables Snowflake data consumers to seamlessly discover, access and generate insights from data publicly listed by
Snowflake data providers. The new Snowflake Private Data Exchange enables organizations to create their own branded internal or private
ecosystem version of a data marketplace with complete control over what data assets are listed and who has access to them. While other
data exchanges provide access to third-party data, the Snowflake Private Data Exchange is the only platform that enables customers to
securely and privately access real-time second-party and alternative data sources on a large scale.
Key benefits of the Snowflake Private Data Exchange include:
• Centralized place for business analytics and data science teams to browse and access data in a secure and curated environment.
• Direct access from the customer’s Snowflake account with the option to invite others to become data providers and data consumers.
• Secure bi-directional data interchange with third-party vendors to help augment internal datasets.
• Ability to monetize data sets through securely sharing them with customers for a fee.

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Talend Announces Availability of Talend Cloud in AWS Marketplace
26
Talend a global leader in cloud data integration and data integrity, announced immediate availability of Talend Cloud In AWS Marketplace.
Talend Cloud is an easy-to-use data integration platform optimized for Amazon Web Services (AWS) with simple connectivity using 900+
components and connectors with multi-cloud and hybrid support for maximum flexibility. It is designed to provide a single platform with
data quality and governance capabilities to enforce rules and create consistent information using a suite of collaborative applications built
for everyone from ETL developers to business analysts. As more data is ingested and analyzed in the cloud, Talend Cloud helps
organizations segment customers, operationalize data science algorithms, and integrate historical and streaming data to respond in real-time
to business opportunities and threats.
Talend Cloud supports capabilities such as:
• Broad connectivity for on-premises, cloud, hybrid, and multi-cloud environments and support for over 70+ AWS services including
Amazon Redshift, Amazon Simple Storage Service (Amazon S3), Amazon EMR, and Amazon Relational Database Service (Amazon RDS)
• Built-in pervasive data quality to ensure trusted data and regulatory compliance
• Governed self-service apps, such as Pipeline Designer, Data Preparation, Data Stewardship, to democratize data and facilitate transition to
cloud for data-driven organizations
• Predictable pricing (user-based) with pay-as-you-go options

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TIBCO Adds Support for Apache Pulsar to Messaging Solution
27
TIBCO Software Inc., a global leader in integration, API management, and analytics, announced its plans to add Apache Pulsar as a fully supported
component in TIBCO® Messaging. Continuing its commitment to open source technologies, this addition will ensure that users of the highly popular
Apache pub-sub messaging system can now leverage TIBCO Messaging to create a single, fully integrated application integration infrastructure,
giving developers the freedom to choose the right messaging tool for the job at hand. With the addition of Apache Pulsar, TIBCO puts a stake in the
ground as the only messaging vendor to offer a comprehensive, versatile, best-of-breed approach to open source and both commercial messaging and
streaming solutions. Customers will now benefit from seamless connectivity from a data distribution solution that provides the broadest support of
streaming and messaging infrastructure, allowing for flexible solutions for streaming, event processing, data analytics, and AI/ML.
Key benefits of Apache Pulsar include the following:
• Seamless Deployment – Apache Pulsar enables easy–to–deploy, lightweight compute logic using developer-friendly APIs, without needing to run a
stream processing engine, through Pulsar’s native support for streaming and event processing in a single package. This ensures horizontal scalability
with low latency, allowing for flexible solutions for streaming.
• Native support for multi-tenant, geo-replication – Unlike other open source solutions, Apache Pulsar provides native support for geo-replication and
multi-tenancy without requiring add-on components to manage.
• Cloud Native – Born in the cloud and with support for Kubernetes and bare-metal deployments, Apache Pulsar allows for flexibility in deployment
options that span single, hybrid, and multi-cloud environments.

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TIBCO Cloud Integration Now Available on Microsoft Azure
28
TIBCO Software Inc., a global leader in integration, API management, and analytics, announced that all capabilities of
TIBCO Cloud™ Integration, the company's market-leading hybrid integration platform, are now available on Microsoft
Azure. With all of the TIBCO Cloud Integration application’s capabilities now running natively on Azure and Amazon
Web Services (AWS), customers and partners can easily connect applications and resources hosted both on-premises and
in the cloud from their environment of choice. Users who have standardized on Microsoft Azure or are planning to
embrace a multi-cloud approach can use their preferred TIBCO Cloud Integration environment, both when deploying
cloud-native applications and connecting applications and services across a business. TIBCO Cloud Integration has
enterprise-supported connectivity to nearly 200 endpoints for modern and legacy business suites, data sources and
storage platforms, and connectivity technologies. Within the Microsoft landscape, this includes Dynamics 365 and SQL
Server, among others. With a proven portfolio of secure and performance-optimized connectors for business systems and
data sources, developers and integrators can leverage TIBCO Cloud Integration on Microsoft Azure to rapidly create
connections to any information asset within their IT infrastructure.

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Liferay Announces OpenChain Conformance
29
Liferay, Inc., which makes software that helps companies create digital experiences on web, mobile and
connected devices, has formalized compliance with the OpenChain Project since October 29, 2019,
becoming the first digital experience provider to do so. As open source projects take on an increasingly
important role in enterprise software development, it is critical that vendors and customers have a clear
understanding of their licensing requirements. The OpenChain Project seeks to address this need by
codifying and standardizing open source license compliance across organizations. Liferay makes software
that helps companies create digital experiences on web, mobile and connected devices. Our platform is open
source, which makes it more reliable, innovative and secure. We try to leave a positive mark on the world
through business and technology. Hundreds of organizations in financial services, healthcare, government,
insurance, retail, manufacturing and multiple other industries use Liferay.

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RCBC Bankard, Inspiro and Verint Lead the Way in Customer Experience with
Innovative Voice Biometrics
30
Verint® Systems Inc., The Customer Engagement Company™, in partnership with Inspiro Relia, Inc. (Inspiro), have optimised the
quality of RCBC Bankard’s call centre operations with the implementation of Verint’s innovative voice biometrics solution*, part
of its Identity Authentication and Fraud Detection (IAFD) offering. The combination gives the organization high-level expertise
and automated technology to help reduce costs and improve the overall customer experience. RCBC Bankard Services Corporation,
the credit card arm of Rizal Commercial Banking Corporation (RCBC), one of the largest universal banks in Philippines,
collaborated with Verint on a landmark upgrade of their voice recording and biometrics systems. Verint voice biometrics recognises
the unique vocal characteristics of enrolled customers seconds into a live call, helping to reduce the number of security questions
and average handle times. This faster authentication can reduce contact centre costs, help eliminate the need for security questions,
and can provide an overall improved customer experience. Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence®
solutions with a focus on customer engagement optimisation and cyber intelligence. Today, over 10,000 organizations in more than
180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed,
effective and timely decisions.

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Adobe Named a Leader in Digital Asset Management for Customer Experience
by Independent Research Firm
31
Adobe announced that it was recognized as a Leader in The Forrester WaveTM: Digital Asset Management for Customer Experience, Q4 2019.
The report evaluated 14 select vendors on a comprehensive set of 28 evaluation criteria in the categories of current offering, strategy and market
presence. In addition to being named a leader, Adobe was ranked highest in the current offering category and received the highest possible score
in the market presence category. Adobe Experience Manager, part of Adobe Experience Cloud, enables marketers and IT professionals to design
and deliver rapidly adaptable experiences across any endpoint in the customer journey, including web, mobile, IoT devices and more. Its digital
asset management application, Adobe Experience Manager Assets, provides global organizations with the necessary tools to centralize creative
and marketing operations for digital assets with streamlined AI-powered workflows. Adobe Experience Manager Assets is used by the best
brands in the world for digital asset management to deliver exceptional customer experiences including Under Armour, Orvis, TechStyle,
Informatica, Microsoft, Silicon Labs and T-Mobile. Adobe is reimagining Customer Experience Management (CXM) with Adobe Experience
Cloud, the industry’s only end-to-end solution for experience creation, marketing, advertising, analytics and commerce. Adobe Experience
Cloud helps brands deliver consistent, continuous and compelling B2C, B2B and B2E experiences across customer touchpoints and
channels—all while accelerating business growth. Unlike legacy enterprise platforms with static, siloed customer profiles, Adobe Experience
Platform empowers companies to fully understand customers and make data actionable through Adobe Sensei, the company’s AI and machine
learning technology. Industry analysts have named Adobe a leader in over 20 major reports focused on experience—more than any other
technology company.
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Collibra Inducted into JPMorgan Chase Hall of Innovation
32
Collibra, the Data Intelligence company, announced it has been inducted into the JPMorgan Chase Hall of
Innovation. Each year, the JPMorgan Chase Hall of Innovation award recognizes select emerging tech
vendors for their innovation, business value and disruptive nature. The award was presented to Collibra at
the 11th Annual J.P. Morgan Technology Innovation Symposium, held in Menlo Park, California. Collibra
received the award for driving innovative data strategy and generating business value at JPMorgan Chase.
“It is an honor to receive this recognition from JPMorgan Chase,” said Cofounder and CEO for Collibra.
“We believe that when all Data Citizens have access to the data they need, organizations are empowered to
unlock the value in their data and achieve Data Intelligence. We look forward to continuing our strong
partnership with JPMorgan Chase on their Data Intelligence journey.”
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Collibra Inducted into JPMorgan Chase Hall of Innovation
33
Collibra, the Data Intelligence company, announced it has been inducted into the JPMorgan Chase Hall of
Innovation. Each year, the JPMorgan Chase Hall of Innovation award recognizes select emerging tech
vendors for their innovation, business value and disruptive nature. The award was presented to Collibra at
the 11th Annual J.P. Morgan Technology Innovation Symposium, held in Menlo Park, California. Collibra
received the award for driving innovative data strategy and generating business value at JPMorgan Chase.
“It is an honor to receive this recognition from JPMorgan Chase,” said Cofounder and CEO for Collibra.
“We believe that when all Data Citizens have access to the data they need, organizations are empowered to
unlock the value in their data and achieve Data Intelligence. We look forward to continuing our strong
partnership with JPMorgan Chase on their Data Intelligence journey.”
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Comm100 Wins Bronze for Best New Product Feature of the Year – Enterprise
category in 9th annual Best in Biz Awards
34
Comm100 has been named a bronze winner for Best New Product Feature of the Year – Enterprise category in Best in Biz
Awards, the only independent business awards program judged by prominent editors and reporters from top-tier publications in
North America. Comm100 was awarded for our AI-powered chat, which leverages Natural Language Processing (NLP) and
advanced integrations to create more realistic conversations during which the bot can recognize a visitor’s intent, field
clarifying questions directly to the visitor and execute transactions under the customer’s direction. Since the program’s
inception in 2011, Best in Biz Awards’ entrants have spanned the spectrum, from the most innovative local companies and
start-ups to some of the most recognizable global brands. With more than 700 entries, the 9th annual program attracted a record
number of entries from an impressive array of public and private companies of all sizes and spanning all geographic regions
and industries in the U.S. and Canada. Each year, winners in Best in Biz Awards are determined based on scoring from
independent judging panels assembled from some of the most respected newspapers, TV and radio outlets, and business,
consumer, technology and trade publications in North America. The 2019 judging panel included, among others, writers from
Accounting Today, AdWeek, Associated Press, Barron’s, Consumer Affairs, eWeek, Healthcare Innovation News, Inc.,
Investment Advisor Magazine, USA Today and Wired.
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Delphix named Finalist for Best Hybrid Cloud Solution in 2019-20 Cloud
Awards
35
Delphix, the company helping enterprises accelerate innovation through DataOps, has been declared a finalist this week in the International
Cloud Computing Awards program, The Cloud Awards, for the Best Hybrid Cloud Solution. Since 2011, The Cloud Awards program has
sought to champion excellence and innovation in cloud computing. The reality for the enterprise today is they’re tasked with keeping up
with the pace and scale of innovation amongst an increasingly competitive, fast-paced, and complex data landscape. Consumer demand for
new digital experiences and regulatory compliance have never come with higher stakes. Enterprise organizations must be able to securely
and quickly migrate data and applications to the cloud, and then also effectively leverage that data once in the cloud. The Delphix platform
provides companies with secure data delivery, management, and self-service data access – regardless of where the data is located. Delphix
helps bring data environments into compliance with key regulations, such as GDPR and CCPA, on-premises and across clouds. Delphix
reduces test data wait times and accelerates application release cadence, making effective data transformation possible across the enterprise
and enabling easy provisioning and refresh capabilities in hybrid- and multi-cloud environments. The impact Delphix fuels for its Fortune
500 customers is significant, with many organizations delivering data up to 100 times faster than traditional methods and seeing 75%
shorter development cycle times. Ultimately, the speed and flexibility that Delphix provides enterprises in hybrid-cloud environments result
in superior customer experiences, with new features and applications delivered to customers much faster.
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Domo Customer La-Z-Boy Receives the Ventana Research Digital Leadership
Award for Innovative Application of Analytics Across the Enterprise
36
Domo announced that its customer La-Z-Boy Incorporated, the world-renowned North American furniture manufacturer, has been named a
winner with Domo of Ventana Research’s prestigious Digital Leadership Award in Analytics. This award recognizes the company and
technology provider that best exemplifies leadership in any use or application of analytics across the business and/or IT. La-Z-Boy applied
Domo’s technology to help grow its business and industry potential, achieving quantifiable impact. With more than 9,500 employees and 28
million permutations of furniture from which to choose, La-Z-Boy turned to Domo to improve efficiency, productivity and performance of
its organization. By implementing Domo’s cloud-based platform across more than 20 departments, La-Z-Boy was able to seamlessly
integrate its systems and quickly gain valuable insights. La-Z-Boy attained greater visibility into key operational metrics, including
potential design and quality problems, loss prevention, appraisal, and internal and external failure rates. In partnership with Domo,
La-Z-Boy empowered employees across the enterprise with access to real-time data to improve operational efficiency. A few examples
include:
• Integrating systems and people. Domo’s library of connectors seamlessly integrated La-Z-Boy’s data and systems, helping grow and
transform the business across multiple departments, teams and business units.
• Enabling immediate and confident decision making. Executives, Board members and employees across the enterprise can visualize
real-time data, examine correlations and trends and take action.
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Domo Named Best Company to Work For by Utah Business Magazine for
Eighth Consecutive Year
37
Domo announced that it has been named a Best Company to Work For by Utah Business magazine for the
eighth consecutive year. Garnering data from an extensive vetting process anchored by anonymous employee
surveys, Utah Business magazine once again chose to recognize Domo as a leader in corporate culture and
employee satisfaction in the Large Companies category. Beyond its decidedly innovative benefits program,
Domo provides its employees with the opportunity to create and deliver transformative technology that
quickly, easily and securely puts data to work across organizations of all sizes. Domo, along with all of the
2019 Best Companies to Work For winners, is featured in Utah Business magazine’s December edition.
Domo’s mission is to be the operating system for business, digitally connecting all your people, your data and
your systems, empowering them to collaborate better, make better decisions and be more efficient, right from
their phones. Domo works with many of the world’s leading and most progressive brands across multiple
industries including retail, media and entertainment, manufacturing, finance and more.
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GlobalSCAPE’s Enhanced File Transfer™(EFT™) Named as a Category
Leader in the G2 Winter Report for Managed File Transfer Category
38
GlobalSCAPE, Inc. a worldwide leader in the secure movement and integration of data, announced that it was named as a
category leader in the managed file transfer category in G2’s Winter Report for its Enhanced File Transfer™ (EFT™) software.
GlobalSCAPE’s EFT™ has been identified as a leader and one of the best managed file transfer solutions based on high levels
of customer satisfaction and likeliness to recommend ratings from real users on G2, the world’s leading business solutions
review website. GlobalSCAPE’s EFT™ achieved the leader ranking in the Winter Report by receiving positive reviews, from
verified users compared to similar products in the managed file transfer category. For inclusion in the report a product must
have received ten or more reviews. Currently, Globalscape has more than 25 positive reviews which aided in the selection
process. GlobalSCAPE, Inc. (NYSE American: GSB) is a pioneer in securing and automating the movement and integration of
data seamlessly in, around and outside your business, between applications, people and places, in and out of the cloud.
GlobalSCAPE provides cloud services that automate your work, secure your data, and integrate your applications – while
giving visibility to those who need it. GlobalSCAPE is committed to providing clients unmatched file transfer solutions that
make business flow brilliantly.
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Informatica Recognized as a Leader, Received an Overall Positive Vendor
Rating by Gartner Inc.
39
Informatica®, the enterprise cloud data management leader, has been recognized with an Overall Positive Rating by Gartner Inc., the world’s leading research
and advisory company in a recent Vendor Rating [1] report. The rating was based on a holistic evaluation covering Informatica’s Strategy, Product/ Service,
Pricing Structure, Technology/ Methodology, Support/ Account Management and Corporate Viability. As the sole pure-play enterprise cloud data management
provider, Informatica believes this recognition places it in the company of strategic ecosystems and stack vendors, and underscores its leadership and continued
commitment to innovation. Over the past year, Informatica has continued its successful transition to a subscription-based model and has announced a number of
significant product updates that further validate the strength of its portfolio and demonstrate the company’s ability to drive aggressive digital transformation on
behalf of its customers. Informatica’s broad portfolio of products has also continuously been recognized by Gartner in the five major data management software
markets in which it competes, and the company was also recognized with a Leader position in Gartner’s Magic Quadrants focused on Enterprise iPaaS, Data
Integration Tools, Data Quality Tools, Metadata Management Solutions and Master Data Management Solutions. Informatica was positioned as a Leader in the
following segments:
• Magic Quadrant for Enterprise Integration Platform as a Service [3]: Positioned highest in ability to execute and furthest to the right in completeness of vision.
• Magic Quadrant for Data Integration Tools [4]: Named a Leader for fourteenth consecutive year.
• Magic Quadrant for Data Quality Tools [5]: Positioned as a Leader based on completeness of vision and ability to execute for the twelfth time.
• Magic Quadrant for Metadata Management Solutions [6]: Recognized for completeness of vision and ability to execute.
• Magic Quadrant for Master Data Management Solutions [7]: Named a Leader in MDM for third time in a row.
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MarkLogic Named a Finalist in SC Magazine Trust Awards 2020
40
MarkLogic Corporation, the next-generation data platform provider for simplifying data integration, was named a finalist for
the SC Magazine 2020 Trust Awards for Best Database Security Solution. For 31 years, SC Media has been a leader in the
cybersecurity community, and its awards highlight the best solutions safeguarding businesses and their customers. As the only
real database in this category, data security is an integral part of MarkLogic®—rather than an added-on solution as an
afterthought—elevating MarkLogic data security from its traditional focus at the perimeter or network level to the data level.
Thus, enterprises experience less risk in sharing data while unlocking data insights that drive industry-leading business
decisions. MarkLogic 10 is the most secure NoSQL database enabling enterprises to share more with less risk by:
• Featuring granular access controls, anonymization and redaction, advanced data encryption, curated and governed data, and is
seen only by those who should see it.
• Working in any cloud environment, or on premise, enabling enterprises to modernize data infrastructures when and how they
deem best.
• Being the only NoSQL database to receive common criteria security certification.
• Providing element level security so users can put access controls around certain elements in a dataset.
• Enabling Fast Key Rotation for data encryption.
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NICE Actimize Honored by Regulation Asia With Two Excellence Awards,
Citing Innovation in Trade Surveillance, AI & Machine Learning
41
NICE Actimize, a NICE business and a leader in Autonomous Financial Crime Management, confirmed that its Financial Markets
Compliance offerings, including its end-to-end holistic trade and communications surveillance solutions, was recognized by the
"Regulation Asia Awards for Excellence 2019" with honors in two categories. The two awards include, "The Best Solution – Trade
Surveillance" and "The RegTech Award – AI and Machine Learning." The AI & Machine Learning award recognizes technology firms
that have successfully used artificial intelligence or machine learning for meeting regulatory requirements. The award honors firms that
help compliance teams more effectively mitigate risk and cope with regulatory requirements, while reducing the need for armies of
analysts and without interfering with ongoing business operations, according to Regulation Asia. Among the solutions underpinning
these two award wins are NICE Actimize's recent launches that include ActimizeWatch Compliance and SURVEIL-X, the industry's
first AI-powered, cloud-native, true holistic trade-related surveillance solution. SURVEIL-X detects virtually all forms of risky
behavior to ensure compliance with key global regulations while protecting financial services organizations from previously
undetectable risks that could result in fines and reputational damage. The Regulation Asia Awards for Excellence recognizes technology
companies, legal and consulting firms, and exchanges that have shaped the regulatory landscape in Asia Pacific, as well as outstanding
technology projects both in mature and emerging markets by large tech firms and innovative startups that help meet the requirements of
a specific regulatory change infrastructure.
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NICE Wins Two ‘ASTORS’Awards for Best Investigation and Best 911 Incident
Recording and Analytics Solutions
42
NICE announced that it has won two ‘ASTORS’Awards for NICE Inform and NICE Investigate. Sponsored by American Security Today, the ‘ASTORS’
Awards recognize outstanding product development achievements and exciting new technologies that support law enforcement agencies, first responders and
other government entities in their mission to keep cities and communities safe and secure. For the fourth year in a row, NICE solutions have been recognized
with ‘ASTORS’Awards. NICE Inform was named Best 911 Recording and Analytics Solution, and NICE Investigate received the top award in the Best
Investigation category. This year, NICE Inform was recognized for its newly introduced Intelligence Center. Built from the ground up for emergency
communications centers, the NICE Inform Intelligence Center puts powerful real-time analytical tools and metrics within reach of 911 center managers, making
it easy to identify, understand, and address the factors that drive operational performance and contribute to success. The Intelligence Center breaks down the
barriers of bringing together, analyzing and acting on data – by leveraging GIS mapping and consolidating information from Computer Aided Dispatch (CAD),
phone, radio, and the NICE multimedia recording solution. Web-based dashboards provide up-to-the-minute snapshots of key performance metrics to help 911
center managers gauge performance, better align staffing needs, influence funding decisions, and support and defend actions taken. NICE Inform offers a full
suite of solutions for incident recording, quality assurance and incident analytics. NICE also took home top honors in the Best Investigation Solution category
for its NICE Investigate cloud-based Community Portal. Police investigators can use the Community Portal to create public appeals for active investigations,
enabling citizens to easily upload videos, photos and tips. Businesses and citizens can also use the Community Portal to register their video cameras and share
video evidence, so investigators don’t have to travel to the scene to manually retrieve, copy and convert video. NICE Investigate makes proprietary video
instantly useable for investigations by automatically transcoding it into a standard format. NICE Investigate is a comprehensive, scalable, CJIS-compliant,
cloud-based, end-to-end solution for managing investigations and digital evidence.
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NICE Recognized as Workforce Optimization Market Share Leader in Mid-Year
DMG Consulting Report
43
NICE announced it has once again been recognized by DMG Consulting LLC, an independent industry analyst firm, as
the Workforce Optimization (WFO) market share leader for the first half of 2019, based on total company GAAP
revenue. According to the 2019 Workforce Optimization Mid-Year Market Share Report, NICE’s market share grew to
41.4%, based on total company GAAP revenue, which was 6.4 percentage points higher than its nearest competitor. This
was due to an 11.8% increase in revenue over the same period in 2018. In the contact center voice recording market,
NICE continued to dominate with a 45.9% market share, over 26 percentage points higher than its closest competitor.
Revenue from this segment also increased, by 4.5%, over the same period in 2018. NICE WFO is comprised of tightly
integrated solutions, enabling organizations of a variety of sizes to improve their employee engagement, effectiveness
and productivity by identifying performance opportunities, delivering targeted coaching & training, forecasting
workloads and scheduling staff around business requirements and employee preferences. NICE’s unique Adaptive WFO
approach uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling,
coaching, training, assessments and motivational incentives, based on the individual agent’s unique identity. NICE WFO
can be deployed in a cloud environment or on-premise, based on the needs of the customer.
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PLATINUM wins "Top 5 Chinese Payroll Management and Accounting System
Suppliers in 2019"N
44
China Remuneration and Welfare Supplier Value Awards] awards ceremony hosted by the Human Resource Intelligence (HREC) was
held in Shanghai. PLATINUM won the "Top 5 Chinese Payroll Management and Accounting System Suppliers" award for its
outstanding solutions. The "China Salary and Welfare Supplier Value Awards" selection is hosted by China's influential human
resources membership organization, Zhixiang Club, and is one of the branches of its "Value Awards" series of awards that it has been
building for many years. With its adherence to authority, rigor, fairness, fairness, openness, and public welfare, the "Value Awards"
series has become a brand with deep influence and credibility in China's human resources sector. During the selection process, the
organizer invited the heads of the compensation and welfare departments of 500 Party A companies with real-name certification to
participate in the selection survey and inspect the participating companies from the dimensions of market awareness, market utilization,
and brand recommendation. At the awards ceremony, more than 1,000 HR practitioners gathered to witness this milestone event
together. PLATINUM HRM, with compensation and benefits management solutions as its core, is a star product under PLATINUM's
series of product suites. It can effectively help enterprises solve key pain points of human resource management and ensure data
security of compensation and benefits management across the board. At present, it has become the best choice for many enterprises'
salary and benefit system selection. This award once again confirms the industry and market's recognition of PLATINUM HRM's
outstanding achievements in the field of HR software, especially in the field of compensation and benefits.
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SDL Tridion Sites Named Most Scalable Web Content Management Platform
45
SDL, a global leader in content creation, translation and delivery, is pleased to announce that the latest release of its web content management
(“WCM”) solution, SDL Tridion Sites 9.1, has been recognized as a market leader by independent analyst firm, Ars Logica, including being
best-in-class for enterprise tech stack leverage and extreme scalability. SDL Tridion Sites is SDL’s web content management solution that enables
global brands to build engaging digital experiences across any connected device or channel and in any language. It is primarily used by large
enterprises with global operations and customer base, particularly within the hi-tech, manufacturing, automotive, travel and retail sectors, to increase
sales and better support existing customers. SDL Tridion Sites customers include Alliance Data, Virgin Money, Clarion, Kone, and OMRON
Automation Americas. Ars Logica’s recently published Compass Guide to WCM, Q4 2019 report reviews the industry’s top 19 WCM platforms
against a series of technical and business criteria. SDL Tridion Sites received the second-highest score overall and is ranked first in enterprise tech
stack leverage and scalability. SDL Tridion Sites also featured highly for its content marketing tools, enabling marketing teams to effortlessly create
compelling campaigns for global audiences, across multiple languages. SDL Tridion Sites’ leading position for enterprise tech stack leverage reflects
its ability to integrate with, and leverage, the data and functionality of enterprise technology platforms such as CRM, ERP, marketing automation,
e-commerce, portal, analytics, and social media management. This strength is based partly on SDL’s longstanding installed base of customers,
providing SDL with the largest of global web presences. Tridion Sites’ extreme scalability recognizes its ability to cater to substantial increases in
system requirements and to perform in the most demanding technical environments, which is reflected in SDL’s presence in the most complex of
WCM implementations.
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Software Ag Named A Leader For 9th Consecutive Year In Gartner Magic
Quadrant For Integrated It Portfolio Analysis Applications
46
Software AG announced that Gartner, Inc., a leading industry analyst firm, named it a Leader in its ‘Magic Quadrant for Integrated
IT Portfolio Analysis Applications’ report for its IIPA product, Alfabet, for the ninth year in a row. Software AG’s Alfabet for IT
Planning and Portfolio Management is a collaborative planning platform enabling all stakeholders to interface, communicate and
consider multiple perspectives when making transformation decisions as well as prioritize investments based on alignment with
business strategy. It links the interdependent perspectives of IT, business, finance and risk for across-the-board analysis of how IT
can support business change. Digital business demands profound change in a company’s operating model, offered products and
services, organizational structure, IT development and delivery processes and the IT portfolio. The change in all of these areas must
be a coordinated, well-planned effort and IIPA can provide the overview, interrelational aspects and governance that is needed to
grow the digital business. The report states: “IIPA was initially pursued as a type of sophisticated self-management of assets and
applications. However, it is now being leveraged by CIOs and their delegates, as well as business executives, who often are
responsible for initiating or scaling digital business.” The report also states: “Seeing the potential collisions or contradictions
between future-state EA models and elements in different IT portfolios can help uncover areas of redundancy and waste. This is
important because scaling digital business requires a strong alignment between evolved business models and strategies and a lean,
increasingly agile, product-focused IT organization that can deliver continuous value.”
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Swrve Wins at App Growth Awards and Effective Mobile Marketing Awards
47
Swrve the world leader in mobile marketing and customer engagement announced it has been recognized by Mobile
Marketing Magazine, and the App Promotion Summit as the winner of Most Effective Location Campaign, and Best App
Engagement Platform at the Effective Mobile Marketing Awards, and App Growth Awards, respectively. The App Growth
Awards, conferred by a panel of independent, expert judges, highlight campaigns, mobile marketing platforms, and
individuals who showed influence and innovation in the mobile marketing and customer engagement industry. Swrve,
recognized for its real-time customer engagement platform, showcased the recent innovations that help global brands like
NETGEAR, Sony, and Verizon dynamically target their customers with relevant messaging in real-time leading to
impressive results. Swrve’s granular targeting capability is unique in the market and allows for marketers to create more
effective engagement and retention campaigns, with relevant content delivered to individual customers in real time. Swrve
is the mobile marketing and customer engagement platform that helps leading brands engage millions of customers in real
time. A Gartner Magic Quadrant for Mobile Marketing Platforms leader, Swrve is currently installed in 3.5 billion apps
worldwide and processes 14 billion events daily.
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For Six Years Running, Verint Named in IDC FinTech’s Top 25 Financial
Technology Providers
48
Verint® Systems Inc., The Customer Engagement Company™, announced its sixth consecutive annual ranking
in the newly published 2019 IDC FinTech Rankings of Top 25 Enterprise Companies*. Listed by calendar-year
revenues for hardware, software and/or services, the Top 25 are enterprise technology providers from around
the globe that serve multiple industries, with significant revenue in financial services, but less than one-third of
it from financial institutions. According to IDC Financial Insights, the providers in the listing supply the
technological backbone of the financial services industry, an industry in which the research firm forecasts
worldwide spending on IT across the globe to exceed $540 billion (USD) by 2022. Verint® (Nasdaq: VRNT) is
a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and
cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of
the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely
decisions.
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Verint Intelligent Virtual Assistant Solution Receives Highest Ratings from
Opus Research for Third Consecutive Year
49
Verint® Systems Inc., The Customer Engagement Company™, announced it has been ranked among the top Intelligent
Assistant (IA) solution vendors in Opus Research’s 2019 “Decision Makers’ Guide to Enterprise Intelligent Assistants.” The
report is the most comprehensive assessment of today’s leading providers in natural language processing, machine learning,
Artificial Intelligence (AI), and analytics that power automated virtual agents and digital self-service solutions. Verint’s
Intelligent Virtual Assistant™ solutions, part of its self-service cloud, surpassed other vendors in the ranking categories of
Enabling Platforms and Technologies, Enterprise IA maturity and Track Record. Opus Research also cited Verint favorably
for the company’s future plans and vision in the space. According to the report, key Verint differentiators include:
• A full suite of technologies that enhance and support the entire customer journey through AI-enabled, predictive
innovations built to improve customer experience while also lowering costs.
• An AI-powered solution that unlocks the power of conversational data and uncovers user intent, mapping automation
strategies that align with business goals and user needs.
• A prolific real-world labeled data library with tens of thousands of regression tests in every language model set.
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Verint’s Unified VoC Solution Named Winner in 2019 Digital Innovation
Awards
50
Verint® Systems Inc., The Customer Engagement Company™, announced that its Unified Voice of the Customer™ (VoC) product has
won a Digital Innovation Award for 2019 from Ventana Research. Unified VoC, part of the Verint Experience Cloud, took first place in
the Customer Excellence category, which honors a technology vendor that best exemplifies innovation in applications and technologies
that support customer engagement. Verint was selected from hundreds of entries – in a range of categories including analytics,
marketing and digital technology – to become one of three finalists and inevitably the Winner in digital innovation for customer
excellence. The awards recognize vendors and their technologies that have had the most striking impact on their respective markets.
Ventana Research has consistently recognized Verint through the years—including ranking the company for its products and technology
in market research reports and awards like the 2017 Ventana Research Digital Innovation Awards, which named Verint’s Digital
Feedback Management solution as a finalist. Verint’s Experience Management solutions provide a comprehensive omnichannel view of
direct, indirect and inferred Voice of the Customer (VoC) feedback from across key engagement channels and with a powerful,
automated analytics engine to deliver actionable insights. With Unified VoC, organizations can listen, analyze and act holistically
across channels with a single fully connected platform. Through integrated speech and text analytics, Unified VoC can also natively tap
into the rich CX insights available from contact center interactions to create a holistic view of the customer experience.
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Yext Wins Most Committed to Diversity and Inclusion at Digiday Worklife
Awards
51
Yext, Inc., the Search Experience Cloud company, was honored with a Digiday Worklife Award in the Most Committed
to Diversity and Inclusion category at Digiday’s 2019 Fall Awards Gala. Yext was chosen for the Diversity and
Inclusion award by a panel of judges who evaluated the company on criteria like innovation, creativity, and results. Yext
won out over five other finalists in its category. Yext maintains several diversity initiatives, including five Employee
Resource Groups (ERGs) celebrating different groups Yexters identify with or want to support with their allyship,
whether they are women, people of color, LGBTQ employees, employees with disabilities, or parents. The ERGs are
given as much attention as any other business function, receiving resources to organize internal programs for Yexters to
participate in, from a women’s mentorship network to talks with diverse speakers. The award is the latest to recognize
Yext’s inclusive workplace. This year alone, Yext has been recognized as a Best Workplace for Women and Best
Workplace for Parents by Fortune and Great Place to Work®, a Top 10 Company in Tech for Millennial Women by
Mogul, and more.
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GOLAirlines Selects Acquia to Deliver Engaging Digital Experiences
52
GOL Airlines, Brazil’s largest domestic airline, has selected Acquia to improve digital experiences with Acquia Cloud and open
source technology while enhancing its customer experience and channels. The move, which Acquia announced today, comes as
part of GOL’s continued investment in market leading solutions, such as those being built by its technology innovation lab
GOLlabs. As the airline industry becomes more competitive and driving compelling differentiators is key to creating customer
loyalty, engaging digital experiences can have a significant impact on an airline’s ability to compete effectively. GOL selected
Acquia over competing solutions based on Acquia’s ability to support the company’s innovative strategy and future-ready
solution. In doing so, GOL has placed a concise bet on cloud and open source to provide the flexibility, agility and increased
time-to-market they need. Complementing the partnership, GOL is currently building a robust business intelligence
(BI)/Analytics team, which will easily integrate with the Acquia Open Digital Experience Platform and services. GOL plans to
use Drupal and Acquia’s cloud platform and services to improve its digital web channel; the airline will begin its transformation
with its main site, voegol.com.br, taking advantage of Acquia Support with the expectation of increasing conversions and time
on site. Future plans include expansion into personalization.
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Jewelers Mutual Teams with H2O.ai to Drive AI Innovation in the Jewelry
Insurance Business
53
H2O.ai, the open source leader in artificial intelligence (AI) and machine learning (ML), announced Jewelers Mutual, one of the United
States’ and Canada’s most established and trusted providers of affordable and comprehensive insurance for jewelers and consumers, has
chosen its award winning AI platforms to provide AI and machine learning capabilities to better serve its customers. As a leader in
driving customer-focused innovation and providing the latest technology to a long-standing industry, Jewelers Mutual is using H2O-3
open source and H2O Driverless AI to deliver exceptional customer experiences, prevent losses, and provide better protection and
policies for both jewelers and customers. Since working with the H2O.ai platforms, the company has been able to build unique models
and recalibrate its rating systems based on the additional customer data generated, making its insurance rates more competitive. In
addition to its underwriting, customer experience and claims use cases, the company is also applying analytics to identify ways to
improve security, particularly for commercial customers. For example, during recent California wildfires and power outages, the team
was able to identify customers that would need additional physical security personnel to protect their inventory. These critical use cases
have streamlined the data science process and helped the team save valuable time and resources. H2O-3 is the leading open source,
scalable and distributed in-memory AI and machine learning platform. H2O-3 supports the most widely used statistical and machine
learning algorithms including gradient boosted machines, generalized linear models, deep learning and more. H2O-3 also has an
industry leading AutoML functionality that automatically runs through all the algorithms and their hyper-parameters to produce a
leaderboard of the best models.
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California State University Selects Information Builders to Fast-Track Student
Success
54
Information Builders, a leader in business intelligence (BI), analytics, and data management solutions, announced that the
California State University (CSU), the nation’s largest four-year public university serving more than 481,000 students, has selected
Information Builders cloud-based Omni-Gen™ Master Data Management (MDM) solution to consolidate and cleanse data across
its 23 campuses. The CSU is deploying a new common Human Resource Management System for employees and students by
consolidating each campus’s custom deployments into one. Expected to rollout in 2020, the project requires a cleansed and
mastered 360-degree view of 5.5 million employee and student records. After an extensive technical evaluation and Request for
Proposal process, the CSU made the switch to Information Builders Omni-Gen to better meet its data needs. The university sought
to provide a single view of the student profile for its mission-critical Graduation Initiative 2025 – the CSU’s university-wide plan to
improve student success by increasing graduation rates and eliminating equity gaps in degree completion to meet California’s
workforce needs. Information Builders Omni-Gen, available via Amazon Web Services (AWS), was evaluated, among other
solutions, and selected by the CSU for its rapid, model-driven implementation of MDM, data cleansing, and data integration
capabilities. The solution dramatically cuts the risk, time, and cost of creating applications that manage and monitor the entire data
management life cycle. The CSU saw that Omni-Gen’s business-oriented views and portals would make collaboration across its 23
separate campuses more seamless and efficient, reducing the time and cost to deploying and maintaining an MDM solution.
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Caribou Coffee Looks to Medallia Experience Cloud to Deliver Exceptional Employee
Experiences
55
Medallia, Inc. the global leader in experience management announced that Caribou Coffee has selected Medallia Experience Cloud
to further understand and improve the company’s overall employee experience. The 27-year old coffee company operates over 300
company-owned stores in the United States and will leverage Medallia to gain actionable insights into the employee journey and to
deliver superior employee experiences. Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management.
Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management
of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person,
digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive
action with tremendous business results. Caribou Coffee is the second largest company-operated premium coffeehouse in the
United States with over 300 company-owned locations nationwide. Caribou Coffee also has over 120 domestic license locations in
22 states, and over 270 international franchise stores in 11 countries. Caribou Coffee provides high quality, handcrafted beverages
and food options to fuel life’s adventures, both big and small. Known for a commitment to sustainability, the Company was the first
major U.S. coffeehouse to serve 100% Rainforest Alliance Certified™ coffees and espresso.
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NICE Actimize Selected by Taiwan’s Chailease to Implement End-to-End Anti-Money Laundering
Compliance Program To Drive Operation Effectiveness and Increase Proficiency
56
NICE Actimize, a NICE business and the leader in Autonomous Financial Crime Management, has been selected by Chailease Holding Co. Ltd., an
international leader in leasing and professional financial services, to implement an end-to-end anti-money laundering compliance platform for its growing
organization. To meet its operational needs as it expands its international markets, Chailease will utilize industry-leading solutions from NICE Actimize’s
Autonomous Anti-Money laundering portfolio including Suspicious Activity Monitoring, Customer Due Diligence and Watchlist Filtering solutions.
Chailease will initially launch NICE Actimize’s anti-money laundering solutions from its Taiwan-based headquarters. Working with NICE Actimize’s
experienced professional services team, Chailease will adopt NICE Actimize’s anti-money laundering portfolio to drive productivity, increase efficiency
and cut investigation times through the utilization of advanced analytics and machine-learning technologies. Chailease said its investment in advanced
anti-money laundering technology will enable the company to improve its operation’s effectiveness and efficiency while achieving greater confidence from
its ever-growing base of financial services customers. Chailease will rely on several core components of NICE Actimize’s Autonomous AML suite to
modernize its AML program. Among these are its Customer Due Diligence (CDD) solution, which manages customer risk rating throughout the entire
customer lifecycle for onboarding and ongoing monitoring. Additionally, the firm will be implementing NICE Actimize’s Suspicious Activity Monitoring
(SAM) solution, which combines machine learning analytics with industry red-flags for laser-accurate detection. The SAM solution utilizes intelligent
automation to virtually eliminate costly manual data gathering tasks, thereby increasing team productivity and reducing investigation time. NICE
Actimize’s Watch List Filtering (WLF) solution rounds out Chailease’s program by providing screening for sanctions and PEPs.
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Leading Telecom Transforms Customer Experience with NICE Robotic Process Automation
57
NICE announced that a leading multinational telecommunications corporation has introduced NICE Robotic Process Automation (RPA) across
its pan-India operations as part of a post-merger consolidation. The advanced automation solution is being deployed to optimize both front- and
back-office workflows for increased productivity and customer satisfaction. Thousands of employees will be benefitting from NICE RPA’s
leading attended desktop automation solution in the initial phase. As an experienced automation vendor in the market, with a proven track record
of supporting hundreds of organizations to successfully scale their RPA deployments globally, NICE will be helping this telecommunications
organization expand its process automations to tens of thousands of users across the enterprise. In the contact center, NICE’s intelligent attended
robots with advanced capabilities (superseding traditional RPA technologies) work in real-time to support the employee during each step of a
customer interaction. The robots collate data from the various customer relationship management (CRM) applications used by employees across
each of the merged companies. They display context-relevant customer data on the agent’s screen, with a suggestion of the next best action to
take to enhance the customer experience and drive incremental return of investment (ROI) for the organization. Records of the call are promptly
stored for compliance purposes, and any forms needed to support the customer are automatically and instantly populated by the robots,
eliminating manual entry errors, shortening handle times, and reducing the need for rework. This saves the company money while empowering
agents, increasing their satisfaction, and enhancing the customer experience.
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Yazaki Unifies Digital Supply Chain Collaboration with OpenText
58
OpenText™, a global leader in Enterprise Information Management (EIM), announced Yazaki, a leading independent automotive component
maker, has selected OpenText Business Network to unify digital collaboration with its customers and suppliers in North and Central America
and Europe. One of the largest privately-owned automotive suppliers, Yazaki excels in research, development and delivery of vehicle power and
data solutions to major automotive manufacturers around the world. The company chose OpenText Business Network Trading Grid Messaging
Service (Trading Grid) to help synergize supply chain operations in two important regions to better serve customers. With OpenText, Yazaki will
accelerate customer and supplier onboarding by accessing the pre-connected OpenText community of more than 800,000 trading partners, the
industry’s largest B2B cloud network. Automated provisioning will significantly reduce time required to add new trading partners to the
platform while self-service and mobile capabilities will allow partners to easily connect and collaborate. OpenText Business Network provides
Yazaki with the comprehensive digital platform and real-time business visibility companies need to connect and enhance processes across an
expanding network of customer and trading partner systems, internal systems, cloud applications, and devices. Yazaki will use OpenText
Trading Grid to integrate and support communication and document exchange between more than 120 manufacturing, distribution and corporate
locations and several hundred customers and suppliers in North and Central America and Europe.
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Perforce Enhances Mercurial Support in Helix TeamHub
59
Perforce Software, a provider of solutions to enterprise teams requiring productivity, visibility, and scale along the
development lifecycle, recently enhanced support for Mercurial and Git repositories in the Helix TeamHub 2019.3
release. Helix TeamHub is a code hosting and collaboration tool. It supports Mercurial, Git, and SVN repositories.
With the latest release, Helix TeamHub now offers support for code search across Mercurial repositories, as well as
Helix4Git repositories. It also allows for editing and committing code in Mercurial repositories right from Helix
TeamHub. Perforce powers innovation at unrivaled scale. With a portfolio of scalable DevOps solutions, we help
modern enterprises overcome complex product development challenges by improving productivity, visibility, and
security throughout the product lifecycle. Our portfolio includes solutions for Agile planning & ALM, API
management, automated mobile & web testing, embeddable analytics, open source support, repository management,
static & dynamic code analysis, version control, and more. With over 15,000 customers, Perforce is trusted by the
world's leading brands to drive their business critical technology development.
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Meridian West Selects Qualtrics To Help Its Financial Services Clients Become
More Customer-Centric
60
Qualtrics, the leader in customer experience and creator of the experience management category, has announced that
it is now working with research consultancy firm, Meridian West, to help its clients in the financial and professional
services industries understand their customers better. The Qualtrics solution allows Meridian West to enhance its
analytics capabilities and perform quicker and more in-depth analysis without the need to integrate several platforms
to handle surveying and dashboarding. Qualtrics, the leader in customer experience and creator of the Experience
Management (XM) category, is changing the way organisations manage and improve the four core experiences of
business––customer, employee, product, and brand. Over 11,000 organisations around the world are using Qualtrics
to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell
you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps
businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop
breakthrough products people love, and build a brand people are passionate about.
Description

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Kiloutou implements self-service and governed data platform based on Talend
Cloud and Snowflake
61
Talend, a global leader in cloud data integration and data integrity, announced that Kiloutou Group, the 4th largest European rental
company and a major player in the rental of equipment in France is using Talend Cloud to power its data platform for business units.
Talend Cloud provides reliable, real-time data to business departments within Kiloutou’s organization to enable access to data and
conduct analysis, and thus detect new business opportunities. Talend integrates data into a Snowflake cloud-based data warehouse,
which adds value to Kiloutou's businesses. To empower business departments by providing them with real-time data, Kiloutou has
initiated a "Data for Business" project. This provides a unique, modern, agile, high-performance, and secure data platform that offers a
new data experience. The new architecture makes it possible to empower businesses, including sales administration, management
control, or logistics operations, in all types of commercial and exploratory analyses via data visualization tools, and then to disseminate
information to group managers. Kiloutou has implemented a radical change in its architecture by migrating its historical on-site
database to a data warehouse in the cloud on Snowflake with Talend Cloud. As an integration platform-as-a-service (IPaaS), Talend
Cloud helps to address Kiloutou's expectations in terms of scalability, performance, and security, and to free itself from installation,
update, or migration constraints. Talend securely connects to all types of data, in the cloud or on-site, regardless of the formats and
volumes managed. Talend also guarantees data quality, ensuring that formats are consistent between different systems. Thus, within
Kiloutou, Talend is gradually becoming the component for inter-application data exchange for the entire information system, in
addition to the existing business APIs management architecture.
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Silverstone Selects Thunderhead To Power Fan Engagement
62
Thunderhead, the global leader in Customer Engagement and Journey Orchestration technology has been selected by Silverstone to
deliver fan engagement. Silverstone, the spiritual home of British motor sport and Formula 1® British Grand Prix, is a renowned
world-class venue and destination for motor sport enthusiasts around the globe . Thunderhead’s ONE Engagement Hub (ONE) allows
leading sports brands to leverage fan journey insight and behaviour to drive conversation-led engagement, building stronger and more
valuable relationships with fans. Various sports teams, including leading Premier League clubs and the likes of the NBA’s Cleveland
Cavaliers have already used the platform. The ONE AI-driven platform will underpin Silverstone’s fan engagement strategy across the
wide range of exhilarating motorsport activity the destination offers, from the flag ship British Grand Prix and other racing events, to
VIP experience days and world-class corporate events and hospitality. With Thunderhead’s ONE technology, Silverstone will be able
to listen to fans as they interact with the brand across every touchpoint, building a unique understanding of their behaviour and intent.
With ONE’s powerful decisioning and journey orchestration capabilities, Silverstone can then activate this insight in real-time to
deliver relevant in-the-moment conversations with fans based on their individual interests and needs, wherever they are in the world.
Thunderhead’s technology allows the team at Silverstone to optimize every fan journey, ensuring every interaction is consistent and
contextually relevant whether they’re online or enjoying one of the many attractions the circuit has to offer.
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Akana by Perforce Achieves Record Growth and Customer Retention
63
Perforce Software, a provider of solutions to enterprise teams requiring productivity, visibility, and scale along the development
lifecycle, announced its Akana API Management business grew 34% in the last twelve months. Perforce is building on this momentum
with the release of Akana QuickStart, a SaaS-only offering for new clients. With flexible packages right-sized to the needs of each
client, new users can experience the full-featured Akana platform without making an infrastructure investment or extended
implementation time. The 34% growth and new Akana QuickStart offering are fueled by the Akana API management solution’s depth
of enterprise features, including its flexible deployment and federated implementation options, ability to support large-scale integration
projects, industry-leading capabilities in API security, and an extensible developer portal. Akana was recognized by Forrester Research
with perfect scores for the latter two features in their most recent API Management Solutions report. Akana has a rich portfolio of
enterprise customers that have successfully deployed scalable, full-lifecycle API management platforms. One existing customer, a
global leader in the hospitality market, needed to safely scale their platform to meet the needs of mobile – an exponentially growing
customer channel. With Akana, the customer has not only scaled to support mobile traffic, but also created new value by making their
APIs available to travel aggregators, third-party developers, and other consumers – without security risk.
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Customers Rank Verint Highest in Overall Vendor Satisfaction in New Report on
Robotic Process Automation
64
Verint® Systems Inc., The Customer Engagement Company™, announced that it received the highest overall vendor
satisfaction, product, professional services and product innovation scores from customers according to DMG Consulting
LLC’s new 2019-2020 Robotic Process Automation (RPA) Product and Market Report*. On the heels of these new
rankings, Verint is continuing to expand its RPA leadership position via the introduction of a new analytics solution –
Robotic Process Automation Discovery™ – to help organizations best leverage RPA – in the cloud or on premise – to
accelerate time-to-value in intelligent automation initiatives. The DMG report provides extensive analysis of the RPA
market and vendors who offer solutions that address service, contact center, back-office and other enterprise uses. Verint
received the highest customer scores among all featured vendors in Vendor Satisfaction ratings for professional services
and product innovation, while tying for highest scores in product, implementation, and responsiveness to product
enhancement requests. Verint also received the highest scores among all vendors covered in the report for six product
capabilities and seven product effectiveness categories.
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Acquia Announces Acquia Lift Solutions Partner Program Early Adopters
65
Digital marketing agencies Bounteous, Cohaesus, Elevated Third, and Unleashed Technologies are among the first participants in the
Acquia Lift Solutions Partner Program, Acquia announced. The program gives partners the Acquia Lift training and experience they
need to build new service lines and make their customers successful. Earlier this year Acquia announced the availability of the all-new
Acquia Lift, now available as a no-code application. Research from Acquia shows that more than three-quarters (80%) of consumers
expect and reward personalization, yet 90% of consumers say that brands are missing the mark. Marketers agree, with 94% of
marketers indicating that brands aren’t meeting experience expectations. The Acquia Lift Solutions Partner Program addresses this
disconnect—as well as the need within the market and in partners’ own customer bases—by providing participants with valuable
real-world experience using their own company websites as a Acquia Lift testing and training ground. As a result of their Program
participation, partners will be able to:
• Run proofs-of-concept for customers and prospects by using the Acquia Lift Premium subscription that comes with the program
• Differentiate from other digital agencies by earning the Acquia Lift Solutions Partner Program badge which includes certifications of
their experts
• Grow their service offerings to include content strategy, content production, and data analytics -- the areas of expertise that make for
successful personalization campaigns
• Make significant contributions to improving their customers’ success.
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Amobee Partners with LiveRamp’s IdentityLink to Enhance Targeting and
Measurement for Advertisers
66
Amobee, a global advertising technology company, announced a partnership with LiveRamp®—the trusted platform that makes data
accessible and meaningful—to expand Amobee’s identity solution with deterministic-based, privacy-compliant marketing by
integrating LiveRamp’s IdentityLink™. The alliance also dramatically enhances Amobee’s Audience Segment Builder, which is among
the most comprehensive cross-screen targeting solutions in the industry. Together, Amobee and LiveRamp will create unique
opportunities for advertisers to reach addressable audiences at scale and effectively measure ROI utilizing Amobee’s next generation,
converged advertising platform, including its industry-leading demand side platform (DSP) and data management platform (DMP).
Leveraging LiveRamp’s people-based identity graph—the largest omnichannel graph on the open internet—Amobee will boost its
identity solution and enable marketers to buy inventory on a deterministic-based anonymous ID to reach consumers across converged
media. The offering further extends Amobee’s device graph to include IdentityLink™ for Connected TV (CTV) and—combined with
Amobee’s comprehensive data marketplace—provides brands and agencies with additional data activation opportunities, bringing
efficiency and seamless integration to media agencies navigating advertising’s fastest-growing video channel. Amobee’s CTV solution
provides marketers with sophisticated audience-based planning technology in order to efficiently meet key performance indicators,
manage new business and streamline technical complexities they face in a converging world.
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Axway Achieves AWS PrivateLink Ready designation
67
Axway, an enterprise leader in hybrid integration,announced that it has achieved the Amazon Web Services (AWS) PrivateLink
Ready designation. This designation recognizes that Axway has demonstrated successful integration with AWS PrivateLink.
Achieving the AWS PrivateLink Ready designation differentiates Axway as an AWS Partner Network (APN) member with a
product integrating with AWS PrivateLink and is generally available and fully supported for AWS customers. AWS Service
Ready Partners have demonstrated success building products integrated with AWS services, helping AWS customers evaluate
and use their technology productively, at scale and varying levels of complexity. To support the seamless integration and
deployment of these solutions, AWS established the AWS Service Ready Program to help customers identify products
integrated with AWS services and spend less time evaluating new tools, and more time scaling their use of products that are
integrated with AWS Services. Axway enables customers to succeed using hybrid integration to connect people, systems,
partners and ecosystems. Our hybrid integration platform, AMPLIFY™, helps businesses accelerate digital transformation,
create captivating experiences, and innovate services. It speeds integrations by combining traditional integration patterns with
APIs and application integration using over 150 prebuilt connectors.
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Cloudera Announces Enhanced Partner Program
68
Cloudera, the enterprise data cloud company, launched the new Cloudera Connect to help partners innovate faster, grow the
machine learning and analytics markets, and build profitable businesses. Partners gain the resources and expertise to accelerate
customer adoption and value with end-to-end solutions based on the Cloudera Data Platform (CDP). CDP delivers the
powerful, self-service analytics businesses want across hybrid and multi-cloud environments with the granular security and
governance policies that IT leaders demand.
To support our ecosystem of companies growing the market and increase customer adoption, program enhancements include:
• Business models for cloud reselling and enablement to support multi-cloud and hybrid cloud deployments
• Market development funds available to qualifying partners based on co-sell and resell opportunities
• New solution competencies addressing specific enterprise data use cases and industry needs
• New sales and pre-sales resources including demo tools and regional workshops
• Expanded technology certifications to support partner products that integrate with CDP
• Revamped partner portal with ease of navigation and a personalized partner experience
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Delphix Joins the AWS Partner Network Global Startups Program
69
Delphix, the company accelerating innovation through DataOps, announced it has joined the Amazon Web Services (AWS) Partner Network (APN)
Global Startups Program. Every company is a data company and every enterprise has active cloud initiatives in place. The Delphix Dynamic Data
Platform accelerates innovation by rapidly delivering secure enterprise data anywhere and everywhere. Fidelity, Fannie Mae, Delta Dental, and
Choice Hotels are just some of the world-class brands that look to Delphix for accelerated data migration and cloud data management on AWS.
Through access to deep knowledge, best practices and training, and support, the APN Global Startups Program plays a critical role in helping Delphix
extend this promise of fast, secure data to accelerate innovation to more leading companies around the world. The APN Global Startups is a unique
“white glove” support and go-to-market (GTM) initiative for selected startup APN Partners so that they can build on their AWS expertise, better serve
shared customers, and accelerate their growth. To be selected for the APN Global Startups Program, Delphix has to meet pre-defined criteria,
including a clear, demonstrated product-market fit for an innovative enterprise tech product, be backed and recommended by a top-tier venture capital
firm, and have a strategic commitment to building their AWS and cloud expertise. The APN Global Startups initiative enables qualifying startups to
gain product design wins, visibility, exposure, leads, and commercial opportunities made possible with exclusive APN resources and dedicated
Startup Partner Development Managers (PDM) with deep AWS knowledge and startup business experience, that guide startups in their growth
journey with APN. By becoming an APN Global Startups Partner, Delphix will receive benefits ranging from a tailor-made plan for mapping the
startup needs and opportunities to a selection of AWS services and APN programs, promotion support to drive visibility and awareness around the
startup offering, to resources for helping startups sell and deploy innovative solutions on behalf of AWS shared end-customers.
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Informatica Expands Relationship with Amazon Web Services with New Innovations
to Accelerate Enterprise Cloud Modernization
70
Informatica®, a leader in enterprise cloud data management, announced new product capabilities and accelerators for
Amazon Web Services (AWS) solutions, including Amazon Redshift, Amazon EMR, and AWS Glue this week at AWS
re:Invent 2019 in Las Vegas. These new capabilities are designed to help customers minimize the cost and complexity of
cloud modernization initiatives. Informatica achieved the Amazon Redshift Ready designation, part of the AWS Service
Ready Program. This designation recognizes that Informatica has demonstrated successful integration with Amazon
Redshift by helping customers evaluate and use Informatica and AWS solutions productively, at scale and with varying
levels of complexity. This new, validated integration is designed to help customers spend less time evaluating new tools,
and more time scaling their use of products that are integrated with AWS services. Informatica now offers support for data
science use cases on AWS, allowing enterprises to rapidly use data for AI, machine learning, and modern analytics
initiatives.
• End-to-end support for Databricks’ runtime engine and Databricks Delta for effortless cloud data lake management to
drive business insights on AWS.
• Amazon Simple Storage Service (Amazon S3) and Amazon Redshift connector enhancements for increased productivity
and performance with dynamic mapping support and full pushdown to Amazon Redshift.
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Infoworks and Tech Mahindra Team to Power Data-Driven Business Transformation
71
Infoworks.io, the leader in Enterprise Data Operations and Orchestration (EDO2) systems, announced a partnership with
Tech Mahindra Ltd., a leading provider of digital transformation, consulting and business reengineering services and
solutions. Tech Mahindra has formed a Center of Excellence (COE) for Infoworks’ DataFoundry EDO2 system to provide
scalable and affordable professional services in support of joint customer digital transformations. In addition to delivering
customized professional services through the COE, Tech Mahindra is actively integrating DataFoundry into their sales
process, utilizing DataFoundry as a key technology differentiator for automating development and orchestration of data
projects at scale, greatly accelerating the creation and implementation of analytics use cases that deliver critical business
insights. The complexity traditionally involved with launching data and analytics use cases has been a significant barrier to
widespread adoption. The partnership between Infoworks and Tech Mahindra removes the complexity associated with big
data analytics deployments and greatly accelerates agile business decision-making in support of enterprise digital
transformation activities. DataFoundry offers a highly automated environment to help customers quickly develop and iterate
analytics use cases and accelerate time to insight. The EDO2 system eliminates the need for hand-coding data ingestion,
data pipelines and workflows, while providing the built-in lineage, monitoring, auditability and governance required for
enterprise data operations and orchestration.
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Jacada and TM Group Form Strategic Customer Service RPA Partnership
72
Jacada, Inc., a leading worldwide provider of customer service robotic process automation (RPA), has announced a value
added reseller agreement with TM Group. Headquartered in Denmark, TM Group provides advanced compliance solutions
and customer engagement platforms for major financial services institutions and trading floors throughout the Nordics. TM
Group will resell Jacada’s full solutions portfolio in the Nordics namely in Denmark, Norway, Sweden, and Finland. TM
Group can deploy support solutions globally if required, has vast experience and a great reputation within the Nordic
region, and is a trusted adviserin financial intuitions, insurance, and telecom. The TM Group has a highly talented PS team
and experienced professionals inorder to sell, deploy and support Jacada’s advanced technology. TM Group is a leading
provider of end-to-end, innovative solutions and services for ensuring compliance, enhancing customer engagements, and
optimising operations – whether for the trade, in the contact centre, the back office, and in the control room. Since 2001, we
have been the trusted advisor of Scandinavia’s leading banks, delivering bullet proof compliance and more meaningful and
profitable customer engagements. When it comes to achieving your organisation’s most strategic business and operational
goals, TM Group is proud to be your partner of choice.
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Looker Achieves AWS Retail Competency Status and Amazon Redshift Ready
Designation
73
Looker, a leading data platform company, announced at the re:Invent Global Partner Summit in Las Vegas that it has achieved Amazon
Web Services (AWS) Retail Competency status, and the Amazon Redshift Ready designation demonstrating Looker’s successful
integration with Amazon Redshift. The AWS Retail Competency Partners have demonstrated success in offering end-to-end solutions
across Customer Engagement, Corporate Merchandising and Planning, Supply Chain and Distribution, Physical, Digital, and Virtual
Store, Advanced Retail Data Science, Core Retail Business Applications, and Consulting Practice for Retail on AWS. The AWS
Competency is built on two pillars — proven customer success and technical proficiency — that are at the core of this Amazon Partner
Network (APN) Differentiation Program. AWS Retail Competency Partners undergo rigorous validation by AWS to ensure alignment
to AWS best practices for building a highly secure, high-performing, resilient, and efficient cloud infrastructure for industry
applications to give customers an increased confidence when making decisions. Achieving the AWS Retail Competency differentiates
Looker as an AWS Partner Network (APN) member that delivers specialized technical proficiency. To receive AWS Competency
designation, APN Partners must possess deep AWS expertise and deliver solutions seamlessly on AWS. AWS is enabling scalable,
flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these
solutions, AWS established the AWS Competency Program to help customers identify Consulting and Technology APN Partners with
deep industry experience and expertise.
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NICE Announces Partnership with RSM UK to Launch Key Business
Automation Services
74
NICE has announced that it is partnering with RSM, a leading UK audit, tax and consulting firm to the middle market, to
drive the proliferation of Robotic Process Automation (RPA) solutions at scale to organizations in the UK. As part of the
partnership, RSM will provide and deploy NICE’s intelligent and fully scalable RPA to its clients. The collaboration will
allow organizations to benefit from the game-changing productivity and employee engagement improvements that NICE's
RPA solutions present to an increasing number of businesses in the UK, coupled with RSM’s wider technology and
management consulting expertise. With over 600 customers, many in Fortune 100 companies, 600,000 robots in production
and over 17 years' experience with large-scale and complex enterprise-grade implementations, NICE's cutting-edge RPA
solutions lead the way in enabling cross-organizational experience transformation. NICE RPA was named a ‘Leader’ and
'Star Performer', and Best-in-Breed for RDA (Robotic Desktop Automation) in Everest Group's PEAK Matrix™, part of
their RPA Technology Vendor Assessment 2018 report. NICE is the world’s leading provider of both cloud and on-premises
enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of
structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens.
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T-Systems North America and Hitachi Vantara Partner To Deliver Targeted
Managed Services for Healthcare and Life Sciences Customers
75
T-Systems North America (TSNA) and Hitachi Vantara announced a collaboration to develop new Hitachi Vantara-powered
managed services. These services target the challenges and opportunities that face healthcare and life sciences customers,
particularly around enterprise imaging and other business operational systems. The first, the Enterprise Imaging Data Protection
solution from TSNA, is comprised of two as-a-service offerings: Cloud Data Storage and Cloud Data Replication that protect
clinical, diagnostic and analytics data. It also allows consolidated access to Digital Imaging and Communications in Medicine
(DICOM) and non-DICOM data generated by Picture Archiving and Communication Systems (PACS) and image analysis
solutions. The solution is available via a consumption model that allows healthcare and life sciences organizations to move from
capex to opex business models. They will be able to meet stringent performance, security and compliance requirements and
improve business agility and cost predictability. With rapid advancements in medical treatments, imaging, pathology and genomics,
and diagnostic and analytics tools, healthcare and life sciences organizations are challenged to store and manage data in
ever-increasing volumes, varieties and file sizes. All too often, these organizations struggle to make their massive repositories of
data, which include millions of images, readily available at any time to clinicians across locations. And they must do it
cost-efficiently while they improve patient outcomes and overall patient experiences.
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Undertone and TVadSync Join Forces to Unify Digital and TV Experiences,
Creating an Unequalled, Cross-Platform Targeting Engine
76
Perion Network Ltd. announced that Undertone, the creator of cross-platform Synchronized Digital Branding for the world’s
most prominent brands, and TVadSync, a leading TV data and analytics company that is relied upon by marketers, agencies and
broadcasters, will be partnering together. Through this partnership, brands will now be able to combine custom and one-to-one
quality ACR (Automated Content Recognition) TV viewership data, with Undertone's premium reach, and award-winning
digital creative. Undertone and TVadSync will enable brands to engage TV viewers through their entire digital journeys, at a
large scale. US consumer is no longer a single-source viewer. They watch an average of 3 hours and 35 minutes of TV every
day, which is broken up by a whopping 6 hours and 35 minutes of digital time*. Sophisticated marketers are well-aware of this
behavior, but struggle to create consistent messaging that bridges this fragmented behavior. This struggle is solved by the
Undertone and TVadSync partnership, by connecting user-level TV data from 18 million households - which is a significant
scale - and using that data to trigger addressable ads on second-screen devices in real time. Importantly, in a world of
over-promise and under-delivery, Undertone and TVadSync offer advertisers and brands a first-in-class, multi-touch attribution
methodology - providing the value of cross-channel synchronization from TV to digital.
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Booz Allen Hamilton and Qualtrics Collaborate to Create a New Standard for
Federal Experience Management
77
Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced that Booz
Allen Hamilton will join the Qualtrics Partner Network. Booz Allen is a global technology and management consulting firm
with mature digital transformation practices. It will be one of the first QPN member companies with a dedicated focus on the
public sector to collaborate with Qualtrics on delivering XM best practices and methodology that empowers federal agencies to
improve customer and employee experiences. Booz Allen and Qualtrics have already delivered breakthrough experiences for
customers. For the relaunch of Recreation.gov, where over 19 million users make campsite reservations, secure permits, and
purchase tickets to access some of the country’s most loved landmarks and events, Booz Allen used the Qualtrics platform to
modernize the site’s user experience including e-commerce and mobile. The results were immediate. Using the new
Recreation.gov site, Olympic National Park processed over 930 digital permits within the first hour of operations, and estimates
that employees will save approximately 5,000 staff hours per year. In today’s experience economy, government agencies are
transforming the way they drive citizen engagement, capture employee insights, improve service levels, and manage risk. Over
380 federal, state, and local agencies have implemented Qualtrics to drive digital transformation at scale, leading to increased
trust between the agencies and their stakeholders. Organizations who work with Qualtrics and QPN member companies, such
as Booz Allen, have access to best-in-class XM consulting, technology, and services to seamlessly implement, deploy, and
measure experience management programs across multiple departments.
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Ramco Systems in association with NelsonHall launches Digital Payroll Maturity
Assessment Tool
78
Global enterprise software company focusing on Next Generation Cloud Enterprise Applications, Ramco Systems together
with NelsonHall, a leading global research & analysis firm, announced the launch of Digital Payroll Maturity Assessment
Tool – a free and interactive survey for multi-country organizations to analyse and map their digital payroll maturity against
industry benchmark. The online assessment tool focuses on providing free, customized assessments to help organizations
gauge their global payroll processes, operations, and technology. Formulated with well-researched questions around payroll
technology, operating model, automation, analytic payroll reporting capabilities and other extensive areas, the survey aims
to understand the digital maturity of an organization’s payroll function. The survey then provides a scorecard with a brief
description, challenges, and opportunities, that can help organizations digitally transform their global payroll functions for
increased productivity and reduced costs. Categorized under 4 maturity levels – Novice, Competent, Proficient, and Expert,
the survey will help companies not only assess their payroll strengths and weaknesses, but also assist them in discovering
the effective ways of improving payroll processes resulting in error-free and efficient payroll systems. Complete with
chatbots, voice, and facial recognition-based workforce management, organizations can deploy Ramco HR with Global
Payroll on-cloud, on premise or leverage as a managed service. The multi-tenant architecture with embedded intelligence
and device agnostics features now serves more than 500+ clients worldwide.
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A joint venture company among CNAC(G), UAL, CAL & Gama Aviation China
Aircraft Services Limited TRUSTS Ramco
79
One of the largest third party MRO providers, and a joint venture company among CNAC(G), UAL, CAL & Gama Aviation, China
Aircraft Services Limited announced that it has signed an agreement with the global aviation software provider Ramco Systems to
implement its Aviation Suite V5.8 for end-to-end base and line maintenance operations. Through this collaboration, Ramco will provide
its integrated Aviation Suite with modules for Maintenance & Engineering, MRO Contracts, Supply Chain, and Finance to help CASL
manage their end-to-end line and base maintenance, ground handling and cabin services. The mobile-enabled application will also offer
real-time processing for work order, thereby reducing the overall turnaround time. Hosted on cloud with mobility and optimization
features, the solution will replace disintegrated systems across various departments and seamlessly interface with other third-party
airline, flight following and HR systems. Ramco Aviation Software is trusted by over 22,000 users to manage more than 4,000 aircraft
globally. Accessible on cloud and mobile, Ramco Aviation Software continues to add technological innovations with Anywhere Apps to
significantly reduce transaction time both during aircraft on ground (AOG) conditions and critical aircraft turnarounds. With innovative
concepts of Artificial Intelligence & Machine learning, Ramco is changing the paradigm of enterprise software with zero user interface
(Zero UI) powered by features such as chatbots, mail bots, HUBs and cognitive solutions. Ramco has also developed application
compatibility on Microsoft HoloLens to bring augmented reality which improves efficiency in maintenance operations. With more than
75 aviation leaders onboard, Ramco is the solution of choice for several large airlines, heli-operators, defense sustainment and logistics
contractors, and maintenance, repair and overhaul (MRO) organizations.
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Sisense Deepens Relationship with Amazon Web Services, Announces New
Agreements
80
Sisense, the world’s leading analytics platform for builders, expanded its relationship with Amazon Web Services (AWS) via
three new agreements announced today at AWS re:Invent 2019. Sisense has secured Amazon Redshift Ready designation,
joined the AWS Partners Network (APN) Global Startup Program, and achieved AWS Data & Analytics Competency.
Companies of all sizes are becoming more data-centric and data-savvy. As the complexity of data and analysis increases with
artificial intelligence (AI) and machine learning (ML), these organizations are adopting tools and platforms that elevate their
builders, giving rise to data specialists while also offering flexibility for business users. Sisense offers the only independent and
modern cloud data analytics platform that covers the entire process — from complex data to ML to business insights. With
Sisense, builders can simplify data analysis and embed interactive analytic apps to democratize insights for anyone. Further,
Sisense’s deepening relationship with AWS across the board can rapidly accelerate data literacy for these companies. Sisense
offers a native data connector to Amazon Redshift, a fast and powerful, fully managed petabyte-scale data warehouse service in
the cloud. Customers may store data in an Amazon Redshift and query this data in Sisense to optimize performance, improve
cost control, and deliver greater ease of use. By securing the new Amazon Redshift Ready designation, Sisense has shown
success building data analytics products to empower builders that integrate with Amazon Redshift. Most importantly, customers
can now further optimize their cloud investments with Sisense and Amazon Redshift.
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Yonder Leverages Snowflake And Zepl To Give Brands A Foundation Of Authentic
Intelligence
81
Snowflake, the cloud data platform, and Zepl, the data science platform built for the cloud, announced that joint customer Yonder uses
their combined technology to shorten time-to-value for their entire machine learning pipeline, which helps customers access timely
actionable insights about online activity related to their brands. With Snowflake and Zepl, Yonder has broken down internal barriers to
data access and increased research cycle productivity by 4x, enabling the Yonder data science and engineering teams to quickly iterate
and get new features into the product faster. Yonder is a fast-growing authentic internet company on a mission to give the online world
the same amount of cultural context as the offline world. Using artificial intelligence and machine learning, Yonder identifies the
groups and narratives that drive online conversations, helping organizations determine which matter most and least and creating the
confidence to act. Yonder has helped identify Russia’s campaign to influence the 2016 presidential election, uncovered inauthentic
behavior on user-generated content sites like Rotten Tomatoes, and helped Fortune 500 brands contextualize and understand factions
and narratives on public social media platforms like Twitter and Facebook. Snowflake’s cloud data platform provides organizations of
all sizes the ability to be data driven by offering the power of big data platforms with the elasticity of the cloud, values that are critical
to Yonder’s business. Yonder connects to Snowflake through Zepl’s data science platform, enabling easy sharing of notebooks, visual
analytics and machine learning models while supporting Yonder’s ability to tell customers the story of their social data. The combined
efficiency of Snowflake and Zepl empowers Yonder to create new features faster and provide customers with better contextualized and
actionable insights.
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Talend Achieves AWS Retail Competency Status
82
Talend, a global leader in cloud data integration and data integrity, announced, at the AWS re:Invent Global Partner
Summit in Las Vegas, that it has achieved Amazon Web Services (AWS) Retail Competency status in the Advanced
Retail Data Science Category. AWS Retail Competency Partners have demonstrated technical proficiency and proven
customer success across numerous innovative solution areas in retail spanning Data Lakes, AI/ML, Voice, Recognition,
IoT, Microservices, and Retail Transformation. AWS Retail Competency Partners undergo rigorous validation by AWS
to ensure alignment to AWS best practices for building secure, high-performing, resilient, and efficient cloud
infrastructure for industry applications – in order to give customers increased confidence when making decisions.
Achieving the AWS Retail Competency differentiates Talend as an AWS Partner Network (APN) member that delivers
highly specialized technical proficiency. To receive the AWS Competency designation, APN Partners must possess deep
AWS expertise and deliver solutions seamlessly on AWS. Talend Cloud provides over 900 transactional, operational,
and analytic data connectors and components which can be used to quickly connect load and process data from virtually
any source into AWS. Talend’s unique capabilities provide a single platform with data quality and governance
capabilities built in. Data engineers, ETL developers, and business analysts use Talend to create consistent and trusted
data for the enterprise.
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Veritas and NetApp Extend Protection of Unstructured Data for Customers
83
Veritas Technologies, a worldwide leader in enterprise data protection and software-defined infrastructure, announced an
expansion of its partnership with NetApp, the data authority for hybrid cloud, that will help the largest enterprises protect their
data more quickly and at scale on NetApp® network-attached storage (NAS) devices. Storing, managing, and protecting data
efficiently and cost effectively is a challenge, made even more complex with data spread across on-premises, hybrid, and
multicloud environments. Veritas and NetApp are working together to help organizations ensure that their unstructured data and
files are protected and recoverable. Veritas NetBackup first leveraged NetApp SnapDiff APIs in 2012 to accelerate backup of
primary NAS data to on-premises and cloud targets. By integrating with NetApp SnapDiff on secondary NAS, customers can
meet stringent recovery time objectives (RTOs) on their premises and speed up data transfer to the cloud for long-term
retention. This integration further strengthens the value to joint customers, adding faster unstructured data protection to
capabilities such as business resiliency for applications connected to NetApp storage, and deep file analytics for NetApp NAS
data. Recent research from Veritas found that more than half of all data in organizations is unclassified or untagged, and just 5%
of respondents claim to have classified all of their data in the public cloud. These numbers are expected to change in line with
the overall growth of unstructured data and acceleration to cloud and hybrid cloud, meaning that organizations will have limited
or no visibility into vast amounts of potentially business-critical data.
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Yangaroo And The Tony Awards ® Renew Awards Management Partnership
With Multi-Year Agreement
84
YANGAROO Inc the leading secure digital media management and distribution company, announced that they have
come to terms with Tony Awards Productions to continue their use of the YANGAROO Awards platform for the 2020
and 2021 Tony Awards balloting procedure. The Tony Awards are presented by The Broadway League and the American
Theatre Wing. YANGAROO will continue to provide their industry leading services and will host the online ballot
system that will determine the winners of the 2020 and 2021 Tony Awards. The Tony Awards, and over 17 other major
awards shows now rely on YANGAROO technology including The GRAMMYS, The Latin GRAMMYS, The Emmys
(Daytime, News and Documentary, and Sports), The Golden Globes, The Academy of Country Music Awards, The
Producer’s Guild Awards, The MTV Video Music Awards (VMAs), The BET Awards, The Junos, The BET Hip Hop
Awards, and The Soul Train Awards. The American Theatre Wing’s 74th Annual Tony Awards, will air on the CBS
Television Network on Sunday, June 7, 2020 (8:00-11:00 PM, ET/delayed PT). The Tony Awards, which honors theatre
professionals for distinguished achievement on Broadway, has been broadcast on CBS since 1978. The Tony Awards are
presented by The Broadway League and the American Theatre Wing.
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Yangaroo And The Academy Of Country Music Renew Awards Management
Partnership With Multi-Year Agreement
85
YANGAROO Inc., the software leader in work flow management and media distribution solutions, today announces the signing of
a multi-year extension with the Academy of Country Music® (ACM®). As part of the extension, The ACM Main Awards, Video
Awards, Industry Awards, Studio Recording Awards, and Radio Awards submissions and voting procedures will be facilitated
through the online Yangaroo Awards platform. Yangaroo Awards streamlines every aspect of award-show management – from
submissions, committees, voting to auditing. The 55th Academy of Country Music Awards™ is dedicated to honoring and
showcasing the biggest names and emerging talent in the country music industry. The show is produced for television by dick clark
productions and will broadcast LIVE from MGM Grand Garden Arena in Las Vegas on Sunday, April 5, 2020 at 8:00 PM live
ET/delayed PT on the CBS Television Network. Yangaroo is a company dedicated to streamlining digital media work-flow
management. Yangaroo’s leading Awards Platform is a secure B2B digital cloud-based solution that provides more accountable,
effective, and far less costly digital management of broadcast quality media via the Internet. It replaces the physical, satellite and
closed network distribution and management of audio and video content, for music, music videos, and advertising to television,
radio, media, retailers, and other authorized recipients. The Yangaroo Awards platform is now the industry standard and powers
most of North America’s major awards shows.
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Yext Partners with Subway® Restaurants to Deliver Brand Verified Answers to
Hungry Customers Around the World
86
Yext, Inc., the Search Experience Cloud company, announced a partnership with Subway® Restaurants to
power brand verified answers for more than 30,000 of its restaurants in the United States, Canada, and
Europe. With Yext, Subway will provide an exceptional experience to customers seeking information
about its restaurants, including menus, addresses, holiday hours, and more, across 150+ search platforms
like Google, Alexa, Siri, and Facebook. Yext will also create custom site pages for the 30,000+ Subway
restaurants, allowing customers to find answers to their questions about specific locations and transact
directly, whether they are looking to place an online order or request driving directions. Pages and
Listings will be automatically updated through Yext’s direct integration into Subway’s marketing
technology systems.
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Miscellaneous Updates

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Dataminr Brings Real-time Event & Risk Detection to Australia and New Zealand
87
Dataminr announces its expansion into the Australian market with the opening of the company’s ANZ headquarters and
operations centre in Melbourne. Relied on 24/7 by hundreds of private and public sector organizations -- with a global user
base spanning more than 70 countries -- Dataminr detects the earliest signals of emerging events and risks so that clients
can know critical information first, respond with confidence, and manage crises more effectively. Headquartered in New
York City, Dataminr has been revolutionising real-time event and risk detection for a decade. Dataminr detects the earliest
signals from publicly available information across social media, blogs, information sensors, and the deep/dark web and
generates the earliest real-time alerts. Thanks to Dataminr’s capabilities, private and public sector organisations are able to
solve real-world problems: corporate enterprises are uncovering the earliest signs of high-impact events and emerging risks,
and government organizations and NGOs are accelerating emergency and humanitarian response on local and global scales.
The company is rapidly expanding its sales force across the globe to keep up with growing global product demand.
Australia is the newest strategic pillar and base for the company’s expansion across the APAC region. The current bushfires
ravaging Australia demonstrate a situation in which Dataminr’s platform could be leveraged for early detection of
high-impact events. Dataminr’s real-time alerts could help first responders, regional businesses, and media outlets inform
and protect residents, homes, and business assets.
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Magnolia expands in China with new Shanghai office
88
Leading content management system (CMS) provider, Magnolia announces the opening of a new office in
Shanghai, confirming its long-standing commitment to China and Asia. The new office adds to Magnolia’s
already well-established presence in Asia, with two existing offices in Singapore and Vietnam. The company also
has certified partners serving customers in North Asia, India, Australia and New Zealand. Through the new
Shanghai office, Magnolia looks to expand its offering of content management and digital experience
technologies to the rapidly growing APAC market. To coincide with the office opening, Magnolia has also
launched its first Chinese website to meet the growing demands for best of breed enterprise CMS platforms in the
region. Magnolia is a leading digital experience software company. We help brands outsmart their competition
through better customer experiences and faster DX projects. Get full headless flexibility and seamless workflows
across best-of-breed digital experience stacks. Global leaders such as Tesco, Avis, Generali and the New York
Times all rely on Magnolia for maximum reliability, high-speed project implementation and exceptional
omnichannel experiences.
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Event Updates

Event Updates
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Upcoming Events - Digital Customer Expierence
Meet us at Oracle Modern Marketing Express
Join us in New York on January 23rd in San
Francisco to learn from top brands that are building
the future of relevant customer experiences that
drive measurable business value.
Hosted By : Swrve
San francisco, USA
23 Jan, 2020
https://get.swrve.com/oracle-mme-jan-2020
R Studio Conference
the conference for all things R and RStudio, will take place
January 29 and 30, 2020 in San Francisco, California. It will be
preceded by Training Days on January 27 and 28. Early Bird
registration is now open! Join host Hadley Wickham, Chief
Scientist of RStudio, in welcoming our keynote speakers:
Hosted By : RStudio
San francisco, USA
27-30 Jan, 2020
https://rstudio.com/conference/
Delphix & NIKEiD Custom Kicks Event
Come celebrate the “New Year” with Delphix. Enjoy networking
with your peers, as well as flexing your creative muscles by
designing a complimentary pair of NikeID shoes! Get creative
and network with your peers and local Delphix customers while
enjoying provisions and drinks at Cooper's Hawk Winery &
Restaurant!
Hosted By : delphix
Illinois, USA
9 Jan, 2020
https://www.delphix.com/event/delphix-nikeid-custom-kicks-florida
CHIEF DATA & ANALYTICS EXCHANGE
The Chief Data & Analytics Officer Exchange is a flagship event bringing together
the most innovative and insightful technology leaders across industries for in-depth
discussions and exchanges of experience and ideas to address the emerging
landscape of digital business in a digital economy. The 2020 Exchange will provide
Chief Data & Analytics Officers, Chief Data Officers, Chief Analytics Officers, and
other leading executives with a three-day event on the forefront of capitalizing on
data and analytics in the enterprise as the volume, availability and complexity of
data continues to increase and evolve.
Hosted By : domo
Arizona, USA
26-28 Jan, 2020
https://www.domo.com/company/events/chief-data-analytics-ex-
12th annual Health IT Summit
AFCEA Bethesda's 12th annual Health IT Summit will bring together more
than a thousand senior executives and technology professionals from across
government and industry to discuss the technology, policy and workforce
strategies that make transformation possible. Throughout the program,
speakers/panels will focus on distilling actionable intelligence from the
current wave of transformation efforts.
Hosted By : splunk
Bethesda, MD
15-16 Jan, 2020
https://connellyworks.swoogo.com/healthit2020?ref=bethesdawebsite
FLGISA 2020 Winter Symposium
The FLGISA invites you to join us for the 2020 Winter
Symposium at the Embassy Suites Lake Buena Vista South
in Kissimmee, Florida on January 28-30, 2020. The
symposium is open to all Florida local government agency
technology professionals.
Hosted By : FLGISA
Florida, USA
28-30 Jan, 2020
https://flgisa-members.flcities.com/flgisawintersymposium
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