T Bytes Platforms & Applications

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T-Bytes
Platforms & Applications
November Edition 2020
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1. Financial, M & A Updates...................................................................................................................................1
2. Solution Updates................................................................................................................................................20
3. Rewards and Recognition Updates..................................................................................................................44
4. Customer Success Updates................................................................................................................................81
5. Partnership Ecosystem Updates......................................................................................................................119
6. Environmental & Social Updates....................................................................................................................156
7. Miscellaneous Updates.....................................................................................................................................157

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Financial, M & A Updates
Platforms & Applications Industry

Financial, M&A Updates
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Fourth Quarter Results For Fiscal 2020
• Revenue of $1,053 million. After adjusting for a positive impact from foreign currency movements of
approximately $7 million compared to our guidance assumptions, and revenue from Openet, which was not
included in the fourth quarter guidance range, revenue was slightly above the midpoint of the
$1,015-$1,055 million guidance range
• Record managed services revenue of $611 million, up 4.8% as compared to last year’s fourth fiscal
quarter and equivalent to approximately 58% of total revenue
• GAAP diluted EPS of $1.01, above the midpoint $0.95-$1.03 guidance range
• Non-GAAP diluted EPS of $1.23, above the $1.16-$1.22 guidance range
• GAAP operating income of $147 million; GAAP operating margin of 14.0%
• Non-GAAP operating income of $181 million; non-GAAP operating margin of 17.2%
• Quarterly free cash flow of $145 million, comprised of cash flow from operations of $205 million, less
$60 million in net capital expenditures and other; normalized free cash flow of $161 million (1)
• Record twelve-month backlog of $3.62 billion, up $140 million sequentially and up 3.7% as compared
to last year’s fourth fiscal quarter
• The board of directors approved a quarterly cash dividend of $0.3275 per share to be paid on January
22, 2021
• The board of directors also approved a 10% increase in the Company’s quarterly cash dividend
payment from $0.3275 per share to $0.36 per share, anticipated to be first paid in April 2021, subject to
shareholder approval at the January 2021 annual meeting
Executive Commentary
“I am pleased to report a return to sequential revenue growth in our fourth fiscal quarter, primarily
driven by healthy activity levels in North America and the ramp-up of new customer engagements in
Europe, where we had our best-ever performance. At the operating level, we accelerated our R&D
investments while maintaining consistent project execution and stable profitability. Amid the ongoing
global pandemic, our sales momentum also accelerated, as reflected in our record 12-month backlog
which grew $140 million sequentially and 3.7% year-over-year,” said president and chief executive
officer of Amdocs Management Limited. Over the last few months, we have taken several steps to
accelerate our growth strategy around 5G and the cloud. The post-merger integration of Openet is
proceeding well and we are happy to report a new award at AT&T, which has selected Openet’s 5G
solution to quickly launch and monetize exciting new 5G services on the cloud. Additionally, we have
signed a new multi-year strategic agreement with AWS as part of which we will bring our cloud-native
BSS offerings and wide range of services to jointly address the rapidly growing cloud market in the
coming years. As part of another move to focus on our strategy, we have also signed an agreement for
the divestiture of OpenMarket for approximately $300 million cash with Infobip, a company in which
One Equity Partners is the primary institutional investor. With this transaction, Amdocs is divesting a
non-strategic asset in the mobile messaging domain and remaining laser-focused on our core strategic
growth initiatives.”
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Key Financial Highlights

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Anaplan Announces Third Quarter Fiscal Year 2021
Financial Results
• Total revenue was $114.9 million, an increase of 28% year-over-year. Subscription revenue was
$104.7 million, an increase of 31% year-over-year.
• GAAP operating loss was $35.9 million or 31.2% of total revenue, compared to $32.5 million in the
third quarter of fiscal 2020 or 36.4% of total revenue. Non-GAAP operating loss was $6.1 million, or 5.3%
of total revenue, compared to $8.8 million in the third quarter of fiscal 2020, or 9.9% of total revenue.
• GAAP loss per share was $0.26, flat compared to the third quarter of fiscal 2020. Non-GAAP loss per
share was $0.05, compared to $0.08 in the third quarter of fiscal 2020.
• Cash and Cash Equivalents were $296.8 million as of October 31, 2020.
Financial Outlook
• Total revenue is expected to be between $118.5 and $119.5 million.
• Non-GAAP operating margin is expected to be between negative 10.5% and 11.5%.
• As a baseline for fourth quarter, we expect billings to be in the range of $152 million to $153 million.
The company is raising its previous guidance provided on August 26, 2020 for its full year fiscal 2021:
• Total revenue is expected to be between $444 and $445 million (was between $437 and $439 million).
• Non-GAAP operating margin is expected to be between negative 9% and 10% (was between negative
11% and 12%).
“We delivered a strong quarter as companies prioritize investments towards initiatives that drive
incremental business value,” said chief executive officer of Anaplan. “By using our Connected
Planning platform, our customers stay ahead of their competition with the ability to adjust and adapt
quickly to an everchanging environment.”
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SAPAnnounces Third Quarter and First Nine Months 2020
Results
• Current Cloud Backlog of €6.6 Billion, Up 16% At Constant Currencies
• IFRS Cloud Gross Margin Up 1.8pp; Non-IFRS Cloud Gross Margin
Up 0.7pp At Constant Currencies
• IFRS Operating Margin Down 2.2pp; Non-IFRS Operating Margin Up
1.3pp At Constant Currencies On Strong Prior Year Comparison
• IFRS EPS Up 26%; Non-IFRS EPS Up 31%
• Operating Cash Flow Up 54%, Free Cash Flow Up 79% Year-To-Date
• Updates 2020 Outlook and Mid-Term Ambition
• Targeting Significant Expansion of Cloud Revenue to More than €22
Billion, Share of More Predictable Revenue of Approximately 85%,
Non-IFRS Cloud Gross Margin of Approximately 80% by 2025
• Targeting Double-Digit Non-IFRS Operating Profit Growth from 2023
to 2025
“In Q3 we continued to improve our operating margin against a strong
prior year comparison amidst a challenging environment. Earnings per
share and cash flow grew even more rapidly. This allows us to raise our
2020 free cash flow outlook even beyond the target communicated last
November. Our expedited move to the cloud will ensure we continue
our path as a cloud growth company while we remain focused on cost
efficiency. These actions and our resilient business model position us
well to meet our new ambition targets as uncertainty recedes.” said,
CFO
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SAP Completes Acquisition of Emarsys
SAP SE announced it has completed the acquisition of
Emarsys, a leading omnichannel customer engagement
platform provider. Terms of the transaction were not
disclosed. The Emarsys products will be added to the SAP
Customer Experience portfolio.
“With Emarsys now an official part of SAP Customer
Experience, we look forward to working together,
learning more about each other and creating a product
portfolio that is more than the sum of its parts,” SAP
Customer Experience President said. “With the
strengths of our current solutions and the integration of
Emarsys, SAP Customer Experience will power a
foundation of omnichannel personalized engagement,
meeting customers where and when they choose to
engage, on their preferred channels and on their terms.”
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Coupa Acquires AI-Powered Supply Chain Design and Planning Leader
LLamasoft, Broadening Its Leadership in Business Spend Management
Coupa Software a leader in Business Spend Management (BSM), announced that
it has acquired LLamasoft, a leader in AI-powered supply chain design and
planning for a purchase price of approximately $1.5 billion. Based in Ann Arbor,
Mich., LLamasoft’s technology is used by hundreds of enterprise customers,
including brands such as Boeing, Danone S.A., Home Depot, and Nestle. The
acquisition will strengthen Coupa’s supply chain capabilities, enabling businesses
to drive greater value through Business Spend Management. The events of this
year continue to demonstrate the importance of supply chain agility, as companies
work to more rapidly adapt to changing consumer preferences, economic
conditions, and the political landscape. With demand uncertainty on one hand,
and supply volatility on the other, companies are in need of supply chain
technology that can help them assess alternatives and balance trade-offs to
achieve desired business results. LLamasoft provides these capabilities with an
AI-powered cloud platform that empowers companies to make smarter supply
chain decisions, faster.
“We are very excited about joining forces with Coupa,” said CEO at
LLamasoft. “Combining Coupa’s market leading spend management
execution core and broad market reach with LLamasoft’s AI-powered supply
chain analytics provides a unique opportunity to bring together digital
transformation solutions that drive decision making and operational
efficiency across the enterprise. I am equally excited for employees of both
organizations who share a culture that prioritizes delivering innovation and
exceptional customer value.
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Druva Acquires sfApex to Bolster Salesforce Data Protection
and Governance
Druva Inc., the leader in Cloud Data Protection and Management, announced the
acquisition of sfApex, a leading Salesforce developer tools and data migration
service provider. This integrated Druva solution brings customers the best of both
technologies, including advanced data protection with sandbox management and
data governance, delivered in the exact same way their CRM service is accessed
– via a cloud-native SaaS platform. Salesforce is the leading SaaS-based CRM
and the second most widely adopted enterprise SaaS application, but since
discontinuing its own recovery feature in July 2020, many customers are now
facing increased risk of data loss, business disruption or irreparable brand
damage. Druva, combined with sfApex, delivers comprehensive SaaS data
protection and management for Salesforce with granular backup and data
recovery as well as streamlined and automated migrations and improved tools for
developers. As customers face increasingly stringent compliance regulation,
Druva Cloud Platform delivers enhanced data privacy capabilities to keep pace
with all of today’s changing needs.
“Salesforce is critical to every organization: the data stored within it fuels
growth, ensures strong customer relationships, and helps identify
opportunities to expand relationships,” said founder and CEO, Druva. “Given
its sensitivity and potential business impact, keeping this data available and
compliant is a business critical function. The addition of sfApex, and their
team’s deep expertise, to the Druva family brings a compelling and powerful
solution to customers to help ensure they meet today’s dynamic business
demands without ever having to worry about the lights going out.”
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iCIMS Transforms the Digital Candidate Experience Through Acquisition of
EASYRECRUE, European Leader in Video Interviewing and Digital Assessment Capabilities
iCIMS, the Talent Cloud company that empowers employers to attract, engage,
hire, and advance the world’s best talent, announced the acquisition of
EASYRECRUE, the European leader in video interviewing and digital
assessment capability. EASYRECRUE delivers a Talent Experience platform to
optimize the candidate and employee experience, from recruitment to internal
mobility. This acquisition triples iCIMS’ global footprint, now with more than
100 employees in EMEA, and extends the capabilities of the Talent Cloud,
providing its user community of more than 330 million candidates and hiring
professionals with an opportunity to leverage cutting-edge video interviewing
technology and assessment capabilities. This supports the critical need for
customers to globally interview and assess candidates digitally, through video. 
With the acquisition of EASYRECRUE, iCIMS’ customers will have the ability
to integrate new live and on-demand video interviewing functionalities,
scheduling capabilities, and customizable assessments in their use of the Talent
Cloud.
“EASYRECRUE’s innovative AI technology and support for virtual
interviewing, talent assessments, and internal talent mobility solutions
coupled with the iCIMS Talent Cloud will empower our customers to better
identify, recruit, and invest in top talent,” said CEO of iCIMS. “We are thrilled
to welcome Mickaël, the entire EASYRERECRUE team, and its community
of nearly 400 customers as we expand iCIMS’ presence in Europe.”
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MRI Software Acquires Jenark™ from CoreLogic
MRI Software, a global leader in real estate technology, has
acquired residential property management software Jenark™
from CoreLogic, Inc. Jenark aligns with MRI’s existing product
set for the management of residential property portfolios,
addressing the unique needs of community and homeowner
associations by facilitating processes, operations, transactions,
communications, accounting, administration, and reporting. The
solution is used by hundreds of management companies and large
self-managed communities, representing half a million residential
units within the U.S.
“We’re delighted to welcome Jenark to the family and further
extend the footprint of our comprehensive, end-to-end MRI
Living suite,” says Chief Executive Officer of MRI Software.
“With this strategic expansion we now serve over 16 million
residential units worldwide, and we look forward to bringing
the benefits of our scale and innovation to the Jenark users. We
will continue to serve and support Jenark users without
interruption, now and into the future. Furthermore, we will
offer added value from the range of connected, complementary
MRI and partner applications Jenark clients can leverage.”
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Sapiens Acquires Tia Technology To Expand Its Nordic Market Presence
Sapiens International Corporation, a leading global provider of software solutions for
the insurance industry, announced that it has entered into a definitive agreement to
acquire Tia Technology, a leading vendor of digital software solutions, from the
global investment organization EQT Mid Market. The transaction is subject to
customary closing conditions and is expected to be completed by end of this month.
Headquartered in Denmark, Tia Technology has over 20 years of experience and
nearly 70 customers globally, primarily in Denmark, Norway, Sweden, Finland,
South Africa and the Baltics. The company offers comprehensive software solutions
primarily for Property & Casualty insurers as well as Life and Pension, Health, and
several innovative extension modules. Additionally, Tia offers a full scope of expert
implementation, application management and hosting services, enabling insurers to
execute their digital and business strategies. Sapiens will continue to develop and
support Tia’s products and serve its customers, who can now benefit from Sapiens’
variety of offerings. In addition, Sapiens will leverage the insurance domain
knowledge of Tia’s 200 employees to further expand Sapiens P&C and L&P
offerings in their respective regions in which it operates.
“This further investment by Sapiens is great news particularly for the Nordic
insurance industry, but also further afield as two successful, international vendors
join forces”, said Senior Analyst with Celent’s insurance practice. “The broad
offerings along with complementary digital capabilities on both sides present an
exciting opportunity for the combined customer base and employees.”
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SugarCRM Acquires W-Systems to Accelerate Sales and Marketing
Implementation Services and High Value Add-Ons for Customers
SugarCRM Inc., the innovator of time-aware CX, announced the acquisition of
W-Systems, a CRM and marketing automation solutions and services provider.
New Jersey-based, W-Systems, a division of Gannett’s UpCurve, Inc., is Sugar’s
North America Reseller of the Year in 2020 and one of the company’s largest
global implementation partners. With this acquisition, Sugar is expanding its
ability to meet implementation service demand for its time-aware, AI-powered
sales, marketing and service software that help companies deliver a
high-definition customer experience. The increase of remote and distributed
workforces and reliance on digital channels in the current economy further
accelerates the need for easy-to-deploy, cloud-based CRM and marketing
automation solutions for customer-facing teams. In addition, W-Systems has
developed a number of key add-ons that are in high-demand by Sugar customers
including document management, calendar enhancements, along with
integrations for common mapping, file storage, and messaging services. These
add-ons increase the utility and usability of Sugar Sell and Sugar Market.
“Speed and expertise are critical factors for companies looking to compete on
CX,” said founder and principal analyst at CRM Essentials. “SugarCRM’s
acquisition of W-Systems, a firm with long and deep commitment to serving
the Sugar customer community, addresses a growing need for mid-market
companies who want a trusted advisor that can help them navigate and
succeed in their adoption of next generation CRM and marketing automation
environments .”
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SugarCRM Acquires Loaded Technologies to Accelerate CX
Implementation Services in Australia
SugarCRM Inc., the innovator of time-aware CX, announced the acquisition of
Loaded Technologies, a business consulting, CRM strategy and cloud
implementation services provider based in Sydney, Australia. With the current
economy shifting global business priorities to customer retention, the need for
easy-to-deploy, cloud-based customer experience solutions has never been
greater. With this acquisition, Sugar is expanding its ability to meet
implementation service demand in Australia and the broader Asia-Pacific region
for its time-aware, AI-powered sales, marketing and service software to help
companies deliver a high-definition customer experience. Loaded’s exceptional
track record with successful Sugar implementations, including migrations from
on-premise to cloud environments, will help companies take advantage of new
innovation and speed to market. Consulting and support resources with deep
expertise in Sugar solutions are ready to help customers-facing teams across
APAC solve business problems and efficiently unlock the full value of Sugar CX
solutions.
“We are excited to have the team at Loaded Technologies, with their
dedication to customer success and expertise of the Sugar CX solutions, join
us,” said GM, Asia Pacific for SugarCRM. “The acquisition of our long-time
partner, addresses a growing need for mid-market companies who want a
trusted advisor that can help them navigate and succeed in optimizing and
differentiating their customer experience.”
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SurveyMonkey Announces Third Quarter 2020
Financial Results
• Total revenue was $95.4 million, an increase of 20% year-over-year.
• Enterprise sales revenue was $27.4 million, an increase of 53% year-over-year. Enterprise sales
revenue accounted for approximately 29% of total revenue, up from approximately 23% in Q3 2019. We
ended the quarter with approximately 7,700 enterprise sales customers, up 25% from approximately 6,100
in Q3 2019.
• Self-serve revenue was $68.0 million, an increase of 11% year-over-year.
• Deferred revenue was $165.1 million, an increase of 24% year-over-year. Remaining performance
obligations (RPO) were $183.3 million, an increase of 20% year-over-year.
• Paying users totaled approximately 803,000, an increase of approximately 90,000, or 13% from more
than 713,000 in Q3 2019, and an increase of approximately 22,000 paying users from Q2 2020.
Approximately 87% of our paying users were on annual plans, up from 82% a year ago.
• Average revenue per user was $478, up approximately 7% from $448 in Q3 2019.
• GAAP operating margin was negative 23.7% and non-GAAP operating margin was 2.2%.
• GAAP net loss was $26.1 million and GAAP basic and diluted net loss per share was $0.19.
Non-GAAP net loss was $1.3 million and non-GAAP basic and diluted net loss per share was
approximately $0.01.
• Net cash provided by operating activities was $17.9 million and free cash flow was $16.2 million for
18.7% and 17.0% margin, respectively.
• Cash and cash equivalents totaled $206.3 million and total debt was $214.1 million for net debt of $7.8
million as of September 30, 2020.
“With 20% year-over-year revenue growth, nearly 450 sequential new enterprise customers, and more
than $16 million in free cash flow, SurveyMonkey posted another strong quarter in Q3,” said chief
executive officer of SurveyMonkey. “We continued our move up-market as organizations like
Calendly, Calm, Gainsight, GAF Materials, McDonald’s Japan, NerdWallet, and Trustmark chose our
powerful, agile software to turn feedback into action. Our launch of the GetFeedback platform
positions us to be a force in customer experience, a market that is hungry for a cost-efficient solution
as organizations increasingly prioritize customer feedback on their digital transformation journey.”
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The Access Group acquires Unleashed Software to expand its global
presence and potential in manufacturing, wholesale and distribution markets
The Access Group announced the acquisition of Unleashed, a New Zealand headquartered
organisation offering best practice inventory management software for the manufacturing, wholesale
and distribution markets across Australasia, the UK, US and EMEA. The acquisition is currently going
through all the necessary regulatory approvals and this process is expected to complete successfully in
the coming weeks. The addition of Unleashed significantly advances Access’market-leading solutions
in these sectors in the UK and building on the recent acquisition of Attaché, strengthens its position in
the Asia-pacific region, specifically New Zealand and Australia. Unleashed was founded over 10
years ago by Greg Murphy when he recognised there was a need for more sophisticated process
management and intelligent data in the wholesale, distribution and manufacturing sector around the
management of supply, production, inventory and sales. Since then Unleashed has grown to provide
products and services to more than 4,000 customers across the UK, EMEA, US, New Zealand and
Australia. With their head office in New Zealand, Unleashed has a team of over 100 people across NZ,
Australia and the UK. With the acquisition of Unleashed bringing additional revenues of c£9.6m UK
($18.5m NZ) to the division, Access ERP establishes itself as a leading provider of ERP solutions with
revenues exceeding £83m. This latest acquisition builds on the announcement earlier this month from
the Access Group of significant year-on-year pro forma revenue growth of 47%, leading to pro forma
revenues of £315 million UK and pro forma adjusted EBITDA of £109 million UK for its fiscal year
ended June 30, 2020 (“FY20”). These results continue 15 straight years of uninterrupted profitable
growth for the company.
Managing Director, Access ERP commented: “Our ERP business supports customers across
online retail, warehousing, distribution, construction and manufacturing in the UK, EU, Australia,
New Zealand and the US with end-to-end Enterprise Resource Planning (ERP). With the global
ERP market expected to reach $49.5bn* in the next five years, the addition of Unleashed into the
Access portfolio gives us a significant opportunity to increase our presence and potential across
these sectors. Our integrated approach to software, processes and data enables organisations
across the globe to benefit from clarity and control of their inventory, from source to sale. We are
really excited to be welcoming Gareth, Lisa and the rest of the Unleashed team into the Access
Group.”
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Unit4 Investment in Customer Experience and Innovation Drives Q3
Cloud Revenue Growth
Unit4, a leader in enterprise cloud applications for mid-market services
organizations, announced results for the third quarter ending September 30,
2020. Net revenue retention has grown through Q3 to 103.4%. Furthermore,
Unit4 saw an increase in YTD cloud subscription revenue of 16% YoY. The
company secured a number of notable new customer wins from within its core
industries, including Macaw International, Social Work England, Poseidon
Marktforschungs- und Servicegesellschaft mbH, and Sitowise. In Q3, Unit4
reported 65% growth YTD (versus 2019) on the value of contracts via partners
demonstrating the traction of its re-focused global partner program. In addition
to three new global strategic partnerships announced recently, Unit4 has also
entered into a partnership with groupelephant.com, enabling Unit4 to leverage
its global presence and experience in designing, building and implementing
cloud-based, hybrid and on-premises ERP, HR and Payroll systems for private
sector, and Public Sector agencies.
“Our focus is on our customers and delivering the service and innovation
they need to be successful in the face of economic uncertainty,” said CEO,
Unit4. “We knew the importance of investing in the right areas and
focusing on our customers’ business continuity and providing them with
the tools to help them stay resilient and responsive. ERPx, our recently
announced next-generation cloud ERP solution, will be delivered early
next year, redefining what ERP and enterprise software can do for
people-centric mid-market organizations.”
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Visma acquires Ditmer, Danish software and consulting house
Visma is pleased to announce the acquisition of Danish software and consulting house Ditmer. Through the move, Visma will broaden its
solutions and services for both the private and public sectors across Denmark. Ditmer offers a range of software solutions, most notably in
meeting management, which will be a strong extension to FirstAgenda's meeting software, which Visma acquired earlier this year. This will
allow Visma to offer a full-fledged meeting suite to municipalities and other public organisations. Ditmer has also developed a healthy consulting
organisation, where they support the digital development of their clients’ businesses. Thanks to their synergies with Visma’s existing consulting
services, combined with their strong focus on the private sector, Visma will gain new dimensions in its consulting offering. Ditmer will join
Visma’s Custom Solutions Division alongside Visma Consulting, business analytics house Kapacity, web agency Co3, ESDH company IMS, and
software house FirstAgenda. Founded in 2001 and located in Aarhus, Denmark, Ditmer digitises work processes to build efficiency, quality,
compliance and innovation. The company is built on the understanding that successful digitalisation can only be realised through streamlined
processes and better customer experiences. Ditmer is the story of a skilled team that is passionate about developing tomorrow's digitalisation and
spreading the new opportunities that technology creates for both public and private organisations.
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Visma to divest two of its product areas within procurement software
Visma has entered into an agreement with Mercell Holding AS to divest two of its product
areas within procurement; Opic and TendSign. Opic is a cloud-based monitoring tool for
public procurement information, competitors, potential customers and their outgoing
agreements in the public sector. TendSign is a cloud solution that digitises the procurement
process making procurements and tendering simple and compliant. Over the years, Visma
has succeeded in building a top-notch procurement ecosystem for small and medium-sized
businesses, large organisations, and governmental institutions in the Nordics. This approach
is now being refined as part of broader updates to the Visma Group strategy. At the same
time, Mercell Group, with the ambition to become the European market leader in eTender
systems and tender alerts has decided to act on their growth ambitions in Sweden and
Norway. Opic and TendSign will now be part of a group that has tender processes as its core
business on the European market. Mercell will operate the combined Opic and TendSign
businesses as a European, customer-focused and technology-driven provider of SaaS
solutions. Visma Proceedo, with its highly successful purchase-to-pay solutions automating
purchase and invoice management, will continue in Visma. Visma and Mercell will continue
to have an integration collaboration for customers using both TendSign and Proceedo and
who desire such integration, and are dedicated to delivering the best customer experience.
“Every well-functioning society depends on good procurement processes and this is an
important part of Mercell’s mission. Over the past years, the Mercell Group has grown
through acquisitions and has had the pleasure to welcome 8 new companies. It is with joy
and great engagement that I now can say that we have reached a final agreement with
Visma that we will acquire their quality products TendSign and Opic. Following this
acquisition, we significantly strengthen our product portfolio and we are convinced that
this will benefit our customers in the public and private sector”, said CEO of Mercell
Group.
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Wilson Allen Announces Acquisition of Capensys
Wilson Allen, provider of software, services, and expertise that help law firms and
professional services organizations enhance business performance, announced that it has
acquired Capensys, a leading provider of software training services and technology. The
addition of Capensys’ training solutions will extend Wilson Allen’s ability to help firms
accelerate user adoption of technology, streamline change management, and rigorously
enforce information security practices. Founded in 2008, Capensys is a trusted provider of
technology and security training solutions for law firms and corporate legal departments for
clients in the US, Canada, the U.K., and Australia, helping firms optimize their training
programs through blended learning strategies and innovative training tools. The company
has a full portfolio of training delivery tools, a comprehensive library of user adoption
materials, and online and instructor-led materials. It is an iManage, NetDocuments,
DocsCorp, and Intapp training partner, and a recognized leader in improving user
proficiency, productivity, and efficiency. Capensys helped establish the Legal Technology
Core Competencies Certification Coalition (LTC4). This non-profit group created and
maintains legal technology core competencies that have become the industry standard for
law firms.
“We exist to help our customers get the greatest benefit from technology investments.
Since change management is one of the most important aspects of every technology
project, we are increasing our investment in training solutions as a foundational element
of our change management offering,” says VP of Strategy, Wilson Allen. “Capensys has
tremendous breadth and depth of software expertise and an established online learning
platform that we will build upon to help our customers drive ROI. The company’s
training platform, content, methodology, and expertise complement and greatly expand
our existing training capacity. This is all the more important as firms deal with the added
dimension of remote training.”
Description
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Workday Announces Fiscal 2021 Third Quarter
Financial Results
• Total revenues were $1.11 billion, an increase of 17.9% from the third quarter of
fiscal 2020. Subscription revenue was $968.5 million, an increase of 21.3% from the
same period last year.
• Operating loss was $14.1 million, or negative 1.3% of revenues, compared to an
operating loss of $110.3 million, or negative 11.8% of revenues, in the same period last
year. Non-GAAP operating income for the third quarter was $268.1 million, or 24.2% of
revenues, compared to a non-GAAP operating income of $142.6 million, or 15.2% of
revenues, in the same period last year.1
• Net loss per basic and diluted share was $0.10, compared to a net loss per basic and
diluted share of $0.51 in the third quarter of fiscal 2020. Non-GAAP net income per
diluted share was $0.86, compared to a non-GAAP net income per diluted share of $0.53
in the same period last year.2
• Operating cash flows were $293.8 million compared to $258.0 million in the prior
year.
• Cash, cash equivalents, and marketable securities were $2.95 billion as of Oct. 31,
2020.
“It was another strong quarter across our product portfolio with continued
momentum in financial management – which has now reached 1,000 customers. We
also had some of our largest Workday Human Capital Management go-lives to-date
and record customer demand on the strategic sourcing front,” said co-founder and
co-CEO, Workday. “In this rapidly changing environment, the value of Workday in
helping businesses drive and support change is clear, as more organizations focus on
digital acceleration in order to meet the demands of the year and beyond. I continue
to be so impressed and appreciative of our employees and customers – who are
stepping up in such encouraging ways to navigate these challenging times.”
18

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Cash App Announces Definitive Agreement to Acquire Credit Karma Tax
Square, Inc. has entered into a definitive agreement with Credit Karma to acquire its tax
business, Credit Karma Tax, on behalf of Cash App, the financial services app that allows
individuals to spend, send, store and invest money. Square will pay $50 million in cash for
Credit Karma Tax, which provides a free, do-it-yourself tax filing service for consumers.
Consistent with Square’s purpose of economic empowerment, Cash App plans to offer the
free tax filing service to millions of Americans. The acquisition provides an opportunity to
further digitize and simplify the tax filing process in the United States, expanding access to
the one in three households which are unbanked or underbanked. The tax product will
expand Cash App’s diverse ecosystem of financial tools — which currently includes
peer-to-peer payments, Cash Card, direct deposit, as well as fractional investing in traditional
stocks and bitcoin — giving customers another way to manage their finances from their
pocket. The number of taxpayers who self prepare and e-File their own tax returns has
continued to grow in recent years. According to the IRS, in the 2020 tax filing season,
approximately one in two tax filers or 80 million taxpayers prepared and electronically filed
their federal tax returns themselves, with an average refund of more than $2,000. Credit
Karma Tax helped more than two million filers process their tax returns in the latest filing
season. Cash App launched in 2013 as a peer-to-peer money transfer service.
“We created Cash App to provide more access to the masses of people left out of the
financial system and are constantly looking for ways to redefine our customers’
relationship with money by making it more relatable, instantly available, and universally
accessible,” said Cash App Lead. “That’s why we’re thrilled to bring this easy-to-use tax
product to customers as we continue to build out the suite of tools Cash App offers. With
this acquisition, we believe Cash App will be able to ease customers’burden of preparing
taxes every year.”
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Investment Navigator delivers holistic reg-tech solution for the Avaloq
Wealth platform
20
Solution Description
Reliable information on investment restrictions, especially in the context of cross-border banking, has become a crucial
factor for wealth managers in order to comply with mounting regulatory requirements. Avaloq, a global leader in digital
banking solutions, is therefore integrating Investment Navigator’s advanced reg-tech (regulatory technology) offering
into the newly launched Avaloq Wealth Platform. This white label solution includes suitability checks for the compliant
distribution of investment products, covering all asset classes on ISIN level, as well as regulatory guidance on
cross-border business activities. Launched earlier this year, Avaloq Wealth enables banks and wealth managers to
provide highly personalized investment advice and bespoke services to their clients, while reducing the time spent on
preparing and analysing investment proposals. Cutting-edge API technology will connect the new platform with
Investment Navigator’s Suitability Service to automatically assess regulatory, product-specific as well as tax
requirements and restrictions.

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Avaloq launches comprehensive ESG investment solution for banks and
wealth managers
21
Global fintech leader Avaloq has launched a sophisticated Environmental, Social and Governance (ESG) investment solution for banks and wealth managers that allows them
to build tailored, personalized ESG-compliant portfolios for clients. The solution, launched at a time of record growth and increasing demand from clients for ESG exposure,
has been designed to help financial institutions capitalize on the significant market shift towards ESG investing. It also ensures compliance, for companies operating in the
European Union, with the upcoming amendment of MiFID II. Avaloq’s ESG investment solution employs a range of adaptable, third-party data feeds and intuitive functionality
to allow wealth managers and front-office staff to build appropriate, client-centric portfolios. Advisors can match client needs through a range of filters and tools such as
standardized scorecards, “green” benchmarks, exclusions, norms-based screening such as the UN Global Compact or the OECD Guidelines, and thematic investments. ESG
investing has grown significantly over the past few years as investors, businesses, governments and a range of stakeholders look to address critical challenges such as climate
change, environmental damage, social inequality and discrimination. Also, ESG investments have excellent characteristics for the long term: a higher Sharpe ratio (return over
risk) and greater resilience to extreme and adverse events. This is because ESG is essentially a measure of the quality of a company’s management that makes it more reliable
and resilient than its peers. According to data provider Morningstar, funds that invest according to ESG principles attracted net inflows of USD 80.5 billion globally between
June and September of this year alone, despite the friction caused by the COVID-19 pandemic, increasing assets under management in ESG funds globally to a record high of
USD 1,258 billion as of the end of September. The market is forecast to grow further as regulators begin to focus on ESG and continue to promote key issues to the top of the
corporate agenda. For instance, a proposed amendment to MiFID II, expected to come into force in Q4 2021, means banks and wealth managers will have to take into account
a client’s ESG preferences when deciding suitable investments. All market participants that offer financial products in the EU will be impacted by the new legislation.

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Avaloq launches Avaloq Insight for advanced data science and AI in
wealth management
22
Avaloq Insight is a real-time data science cloud platform providing wealth managers and financial advisers with advanced levels of
analytics. The new platform is designed to drive customer satisfaction and increase sales effectiveness based on big data technology.
Avaloq Insight is built on an open, modular platform that minimizes complexity by integrating data input from various sources. Its
advanced data science workbench, interactive data visualization and business intelligence experience makes integrated analytics
accessible, even for non-technical users. It provides a range of pre-trained machine learning and artificial intelligence (AI) models, which
are designed to reduce the complexity of data science and accelerate the deployment of new data driven solutions. Personalized
AI-powered advice is facilitated through a virtual assistant, which helps to understand a client’s specific needs and respond rapidly. A
recommender solution analyses patterns in data to calculate a client’s likely affinity to an investment and helps the investor to find new
investment opportunities. It increases the likelihood of clients accepting investment proposals, saves advisers time through better client
preparation and identifies potential new mandates. Avaloq Insight is completed with an innovative, interactive data visualization and
business intelligence solution as well as a comprehensive data science toolbox to perform your own analysis and data projects. The newly
launched platform provides AI models that leverage the combined expertise of the global Avaloq Community.

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Blackline To Unveil New Solutions And Innovations For Finance & Accounting In
Front Of 15,000+ Registrants At Company’s Largest Annual User Conference Ever
23
Accounting automation software leader BlackLine, Inc. announced new products as well as updates to its flagship cloud platform
designed to further enable Finance & Accounting (F&A) departments to transform and modernize their operations. The new
features and solutions will be unveiled this week in front of more than 15,000 registrants at BlackLine’s annual global user
conference BeyondTheBlack™ 2020: The Modern Accounting Virtual Experience. BeyondTheBlack, formerly InTheBlack, is
BlackLine’s annual user conference that for the past 12 years has brought together a global community focused on innovation in
Finance & Accounting. The new name encapsulates the new reality: accountants and other financial professionals are now being
called on to do more than just close the books and verify that the numbers are right. What was previously their sole focus is now
just one part of the value they bring. F&A leaders are embracing modern accounting by unifying systems, data and processes to
deliver accurate results faster; automating routine work to focus on strategic business initiatives; and executing continuously to
support the business in real time. Instead of just making sure organizations are ‘InTheBlack’, it’s time for accountants to go
‘BeyondTheBlack’.

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SAP and Qualtrics Introduce Qualtrics XM for Suppliers to Enhance
the Source-to-Pay Experience for Procurement Solutions from SAP
24
SAP SE and Qualtrics announced Qualtrics XM for Suppliers, a new solution that empowers organizations to identify key areas of improvement across the source-to-pay
process to help secure critical supply, increase cost savings, mitigate risk and improve business agility. Qualtrics XM for Suppliers combines data from an organization’s
SAP Ariba, SAP Fieldglass and SAP S/4HANA solutions with real-time supplier insights and AI-driven intelligence from Qualtrics, an SAP company. A majority, 66%,
of chief procurement and chief supply chain officers said their procurement function is adept at mitigating risks with suppliers, according to a study conducted by Oxford
Economics and SAP. Yet only 51% said they can quickly find alternative supply sources, and 46% said that gaining visibility into supplier performance is challenging.*
Qualtrics XM for Suppliers helps organizations enhance existing source-to-pay processes by listening, understanding and most important, acting on supplier feedback at
every touch point. As a leader in customer experience and creator of the Experience Management (XM) category, Qualtrics provides its expertise to the new solution with
key features of the Qualtrics XM Platform, such as the Qualtrics iQ engine, to help deliver:
• Predictive analytics and intelligence. Instantly access supplier feedback and gain insight into predictive indicators to support informed spend decisions across the
business.
• Automated and seamless workflows. Close experience gaps across the source-to-pay process with action plans that require no additional analysis and are
automatically provided to procurement teams.
• Real-time insights to action. With visibility into supplier health and interactions across supplier touch points, from onboarding to crisis recovery, procurement teams
know exactly where to implement change and which steps to take.

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General Atomics Leverages Manufacturing Solutions from SAP to Drive
Industry 4.0 in a Complex Manufacturing Environment
25
SAP SE and General Atomics Electromagnetic Systems (GA-EMS) announced the successful implementation of the SAP S/4HANA
Manufacturing solution for production engineering and operations for the U.S. defense and diversified technologies company’s Electromagnetic
Systems Group. GA-EMS launched an initiative aimed at digitally transforming its manufacturing processes to expand capabilities to meet the
growing demand for the design and manufacture of its specialized and highly complex components and systems. This required an end-to-end
enterprise operations system that could bring its engineering and manufacturing teams together with its business systems to improve
communication, collaboration and quality in a paperless manufacturing environment. Extending SAP S/4HANA to support digital collaboration
and processes bridged the gap between production engineering and operations manufacturing. Providing detailed production process modeling
capabilities and in-depth instructions for production operators helps ensure that processes are executed properly. GA-EMS’ Manufacturing Center
of Excellence is dedicated to the manufacturing, assembly and testing of critical, cutting-edge technologies. The company delivers a broad range
of systems and components supporting the aerospace, defense and space industries, including electromagnetic aircraft launch and recovery systems
for the U.S. Navy’s Ford-class carriers, satellites and space systems, multimission railgun weapon systems, high energy lasers, hypervelocity
projectiles and power conversion systems.

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Cerillion unlocks full value of CSP data with advanced analytics
and insights
26
Cerillion announced the launch of Cerillion 8.2, the latest version of its Enterprise BSS/OSS suite, a standards-based monetisation and customer engagement platform, which
helps Communications Services Providers (CSPs) to achieve better business outcomes and expand into new markets. Building on the success of Cerillion 8.1, launched in April,
release 8.2 raises the bar once again with cloud deployment on Microsoft Azure and a raft of new features and updates to give CSPs the edge over their competitors, equipping
them with the insights to make crucial decisions faster and with much greater confidence, on a trusted and secure cloud. Highlights include:
• Better Business Outcomes. Introduced in this new release, Cerillion Business Insights is a powerful embedded analytics module that unlocks the full value of customer data
by enabling users to easily explore, visualise and query data in real-time. Combining in-app dashboards, widgets and dynamic report creation, it empowers CSPs through greater
transparency and more ways to engage with their data, leading to faster time to insight, action and better business outcomes.
• Extended Business Models. Cerillion 8.2 helps CSPs to expand their market reach through enhanced support for B2B2X business models, including product margin analysis
and a highly customisable data model, making it easy to map additional product and service attributes required for seamless integration with digital ecosystems.
• Enhanced Productivity. This new release extends the evolution of the user experience by leveraging the new technology framework and microservices architecture
introduced in Cerillion 8.1, to rapidly deploy new capabilities and reuse existing components to streamline business processes. This includes in-context communications and
sales, allowing CSP staff to rapidly convert a service issue into a sales opportunity, as well as accelerating bulk processing for enterprise and wholesale services.
• Digital First Customer Experience. Cerillion 8.2 continues to put digital engagement at the forefront of the customer experience, with streamlined navigation and
communications, saving customers time and effort when reporting faults or raising queries natively within Self Service.
• Deployment Flexibility. Cerillion 8.2 is available on Azure, which helps to simplify workflows and realise efficiencies through intelligent processes and automation, whilst
also retaining the option for hosted and on-premises implementations.

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Apptio Expands Cloud Financial Management Product Suite with
Cloudability SaaS and Cloudability Shift
27
Apptio, Inc., the leading provider of technology business management (TBM) solutions that help organizations analyze, plan, and optimize technology spend, announced
two new products: Cloudability SaaS and Cloudability Shift. These new offerings join Apptio’s leading cloud financial management product, Cloudability, to expand the
company’s toolset in the rapidly growing public cloud market. Cloudability SaaS allows technology and finance leaders to discover, manage, and optimize spending on
software-as-a-service (SaaS) applications throughout their organization. Cloudability Shift allows users to analyze, plan, and track their migration from on-premises data
centers to the cloud through analysis of current infrastructure, committed costs, and application needs. SaaS adoption is rapidly growing, with many global service
decision-makers reporting that they invest or plan to invest in SaaS as part of their organization’s digital transformation strategy, according to Forrester. As a result, SaaS
consumption continues to rise significantly for enterprises of various sizes, totaling a global market of $500 billion. As SaaS deployment continues to grow, one of the
challenges many organizations are facing is the lack of central accountability over SaaS licenses, which means that these enterprises may have multiple contracts for the
same product or several products that are underutilized, negating the cost benefits of SaaS. With the number of SaaS solutions in the enterprise in the hundreds, this is a
concern for those that want to centrally manage, report, and optimize current SaaS applications while also discovering new SaaS applications that their organization may
be using. Cloudability SaaS is designed to discover and report on all SaaS applications, analyze license utilization and spend by application, and rightsize SaaS portfolios
to meet changing business needs and avoid potential compliance issues. With this product, organizations can reallocate licenses based on usage, eliminate duplicative
applications, and forecast future costs through what-if analysis.

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Druva Delivers Industries Most Efficient Data Protection for Oracle
Databases in Hybrid Environments
28
Druva Inc., the leader in Cloud Data Protection and Management, announced direct-to-cloud data protection for Oracle databases. According to Gartner, 75 percent of all databases will be deployed
or migrated to a cloud platform by 2022* and as organizations increasingly move legacy databases to the cloud, Druva now offers unified data protection for Oracle databases in hybrid (on-premises
and cloud) environments which eliminates complex, multi-vendor infrastructure management while improving security, scalability and total cost of ownership (TCO). As the leading database
management system, Oracle’s offerings continue to be key to the technology strategy for thousands of organizations. Therefore, as companies expand their cloud footprint, Oracle databases are
increasingly hosted on AWS to improve scalability, security and availability. Until now, teams have relied on complicated, expensive and inefficient data protection architectures to protect their hybrid
cloud environments. As organizations increase their Oracle footprint in the cloud, Druva’s new support for Oracle offers customers a unified data protection alternative that delivers the cloud’s intended
operational and economic benefits through global deduplication, automated tiered storage for long-term retention and on-demand scaling. As the first direct-to-cloud backup of Oracle databases with
deduplication, encryption and long-term retention, Druva’s new support is built with simplicity in mind. Customers can now easily deploy without proprietary infrastructure or storage, ensure
compliance with extensive regional storage options for data residency, reduce cost for long-term retention and preserve backups with immutable storage. Benefits include:
• Visibility and control for both central IT and database administrators
• RMAN integrated direct-to-cloud data protection for databases running on-premises and in the cloud
• No intermediary staging location to store RMAN dumps, reducing overall cost and complexity
• Auto-discovery of Oracle database instances
• Role-based access control (RBAC)
• Fast cloning and granular recovery to meet the needs of both database administrators and dev/test teams
• Auto tiering to cold storage for long-term retention for lower TCO
• Simple, capacity-based licensing

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Druva Introduces New Multi-Layered Ransomware Defense to Combat
Rising Threats
29
Druva Inc., the leader in Cloud Data Protection and Management, announced a series of new capabilities designed to help organizations strengthen their business
resiliency. As ransomware attacks surge, occurring as frequently as every 15 seconds and causing more than $11 billion in damages annually, Druva’s new cyber
resiliency capabilities are designed to identify, respond and recover from malicious attacks with agility and confidence. As digitization continues to accelerate, the
risk of ransomware only rises, so organizations must take a three-step approach to minimize such risks – detection, resilience, and recovery. In fact, according to
Gartner, more than 50% of breaches are undetected for multiple months, which can lead to unrecoverable data corruption.* As the number of threats targeting data
and applications continue to grow, reliance on prevention measures alone are insufficient. With the introduction of Druva’s new ransomware recovery features,
customers have new and improved ways to prepare for and respond to incidents, including better visibility, automation and orchestration. When integrated with
existing security information and event management (SIEM) and security orchestration, automation and response (SOAR) tools, Druva’s air-gapped backups
become the foundation for rapidly and securely recovering from ransomware attacks with enhanced capabilities. Over the last several months, Druva has developed
a series of technology integrations designed to help customers strengthen their cyber resilience and overall security posture. In June, Druva announced an API
integration with FireEye, extending visibility and control over endpoint backup data to monitor, analyze, detect and respond to data breaches. The company has
also introduced security orchestration, automation and response integrations category leader Palo Alto Networks, releasing a recovery playbook to automate
recovery operations with Cortex XSOAR to ensure rapid recovery from malware attacks.

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E2open’s Q4 Technology Update Expands Automation to Increase
Accuracy and Efficiency and Lower Risk
30
E2open, the network for the emerging digital economy, announced the release of its fourth quarter technology update, with enhancements
to help clients further automate complex global supply and distribution processes, make better decisions and become more resilient to
disruptions in an increasingly uncertain economy. Clients can benefit from new network and application capabilities for improved
performance, faster integration to ecosystem partners and lower overall cost of ownership. As a cloud-based offering, E2open consistently
brings the best in channel and supply chain management technology to clients, with many more updates than are shared in this press
release. To learn more, please join us for the 20.4 technology update webinar. Additionally, E2open clients can access all technology
update webinars through the MyE2open client portal. At E2open, we’re creating a more connected, intelligent supply chain. It starts with
sensing and responding to real-time demand, supply and delivery constraints. Bringing together data from clients, distribution channels,
suppliers, contract manufacturers and logistics partners, our collaborative and agile supply chain platform enables companies to use data
in real time, with artificial intelligence and machine learning to drive smarter decisions. All this complex information is delivered in a
single view that encompasses your demand, supply and logistics ecosystems. E2open is changing everything.

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Eurostop launches suite of Mobile Retail apps for optimising stock in
warehouses and stores
31
A range of mobile retail apps designed to manage retail inventory with ease. WHapp, STapp and SKapp run on Android mobile devices
to provide flexible and on the go options for managing stock throughout your retail estate with accuracy and ease. Available on monthly
rental plans, these affordable apps enable retailers to scale up or down with their chosen apps, without commitment, which is ideal in these
challenging times. When run on devices with in built scanning, they provide true freedom and flexibility to accurately manage and make
the most of stock in the business, without the need for docking between operations. WHapp comprises goods in functionality, against
single or multiple purchase orders, automatic purchase order matching using ordered delivery drop dates, store replenishment and online
single or bulk order picking, with multi location order sourcing, efficient bin to bin or bin to trolley movements, and transfers out to store
or secondary warehouse. The store app, STapp, allows mobile management of stock location, receiving deliveries, fulfilment options and
transfers to store and returns to warehouse. SKapp affords retailers the options to take full or partial stocktakes both in store, or in the
warehouse, with or without locations. With stocktakes being performed in house, when it is convenient, not only can retailers identify and
reduce shrinkage, but also reduce operating costs and stock expenditure.

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Finastra launches Fusion Data Cloud next generation data platform for
rapid financial services innovation
32
Finastra announced the availability of its next-generation data offering, Fusion Data Cloud. The suite of solutions is designed to help financial institutions improve
customer engagement, grow revenue, digitize processes for efficiency, and manage risk. Underpinned by the FusionFabric.cloud open developer platform, Fusion
Data Cloud provides:
• A data ecosystem: Supported by secure Microsoft Azure technology, Fusion Data Cloud enables banks to share their data with leading fintechs, as well as ingest
data from external data sources, to create innovative new data solutions in weeks, instead of months. These solutions are pre-integrated with Finastra core products
to drive scale, enable fast delivery, and provide flexibility to help institutions grow and increase customer value.
• Actionable insights: Artificial intelligence (AI) and machine learning (ML) algorithms create predictive and prescriptive analytics and delivery of real-time
decision-making and insights as a service. For example, institutions can detect potential churn and better understand customer behavior to recommend the Next
Product To Buy (NPTB) based on retail banking data. This equips financial institutions with intelligent insights to mitigate risk and optimize operational
efficiencies.
• Connected experiences: Business Intelligence (BI) tools provide analytics visualization and omnichannel interaction. With six AI- and ML-driven BI solutions
available, financial institutions can, for example, gain an operational and 360-degree view based on payments data, and optimize loan processing and application
conversion based on mortgage data.

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Infor Develops Contactless Ordering Solution for Hospitality Industry
33
Infor announced Infor OrderNow, a new contactless ordering solution to help the hospitality industry better navigate the operational challenges that the current
pandemic presents, while supporting the dining revenue stream in the future. An extension of Infor POS, Infor’s powerful cloud-based point-of-sale solution, Infor
OrderNow is a new solution released as an adaptation to changes in customer purchase behavior that also provides organizations with a tool to address declining
revenue challenges. The hospitality industry, including hotels, restaurants, campus cafeterias, etc., stand to benefit from greater customer satisfaction, increased
order accuracy and higher average check totals. Infor OrderNow is a responsive web application that is easy to deploy in a wide variety of hospitality industry
segments. For on-premises restaurants and food services, it supports BYOD mobile kiosk functionality, providing an alternative to counter-based ordering. In
hotels and resorts, it supports full-service restaurant and room service ordering. Infor OrderNow is easily embeddable in a customer’s own web environment, and
because an app download is not required, it is quickly and easily adopted by guests for immediate uptake. Part of the Infor Hospitality suite, Infor POS helps
operators in hotels, food services, restaurant chains, and other hospitality locations control incoming data from multiple revenue centers. Transactions are securely
integrated to leading payment platforms, meal plan solutions, and loyalty applications, making for an easy-to-use, operationally versatile solution. With Infor POS,
organizations can manage all restaurants from one central point, and replicate parameters such as menu items, prices, and touch-screen configurations, without
having to input the criteria separately for each outlet. The centralized management structure allows users to analyze performance at a group or property level in
real-time, allowing for greater efficiency and more informed decision making.

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Work Smarter With New Updates to Intuit Professional Tax Software
34
Updates to ProConnect Year 2020: Empowering pros to work smarter
• Get more from imports. Extended import functionality include depreciation and pass-through entity members, and Schedule D dispositions.
• Take control of e-file permission. Select from three levels of user permissions: primary, full-access, and basic.
• Masking and watermarking. ProConnect can mask Social Security numbers in printed forms or PDFs. Plus, prevent confusion by adding a watermark that reads “Do not file.”
• E-file amended returns. Save time transferring data to amended returns with 1040X efile.
• Efficient data entry. Save time entering data by making simple input field calculations. Intuit is updating standardized formats of dates for consistency.
• Load returns faster. This upgrade shows speed improvements for clients with databases of up to 10,000 returns.
• Data automation. Intuit has been hard at work, investing time and resources to make Link work harder. Send batch request templates all at once vs. one by one. And it is easier for clients to upload and import documents all at
once. Coming soon, flag missing data to help create a faster review time.
Updates to ProSeries Tax Year 2020: Helping to focus on clients
• Database replacement. Database enhancements help deliver higher quality and reliability in ProSeries.
• Better filtering options for heightened efficiency. Locate returns faster with column filters and search functionality.
• New for ProSeries Basic: Print Review. Preview a return and select only the pages to print.
• Smarter forms bar. Coming soon. Filter from the forms bar — for example, looking at certain sections within the form.
• ProSeries Tax Idea Exchange. Share ideas and get updates on the status – under review, accepted, or implemented.
Updates to Lacerte Tax Year 2020: Helping save time
• Automatic time tracking by return for all tax types. Make better decisions calculating billing, return on investment, and time allocation. Streamline document collection and collaboration.
• Performance upgrades. Platform enhancements and database upgrades help to ensure higher quality and reliability. Alerts help preparers stay on track.
https://www.intuit.com/company/press-room/press-releases/2020/work-smarter-with-new-updates-to-intuit-professional-tax-software/
Oracle Brings Big Bank Anti-Money Laundering Protection to Smaller Institutions
Oracle announced new cloud services to help mid-sized banks combat money laundering and outsmart financial crime. Oracle Financial Crime and Compliance Management Cloud Service brings two decades of experience in
fighting big bank financial crime to an easy-to-manage, cost-effective application suite designed for mid-sized banks. The solution powers the full anti-money laundering (AML) lifecycle, so institutions can streamline compliance
activities and costs and quickly identify abnormal customer behavior to stop illicit activity. Built on the highly secure, scalable Oracle Cloud Infrastructure (OCI), Financial Crime and Compliance Management Cloud Service’s
Transaction Monitoring and Regulatory Reporting applications are available. Know Your Customer (KYC) and Customer Screening capabilities are expected later this year.

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Oracle Brings Big Bank Anti-Money Laundering Protection to Smaller
Institutions
35
Oracle announced new cloud services to help mid-sized banks combat money laundering and outsmart financial crime. Oracle
Financial Crime and Compliance Management Cloud Service brings two decades of experience in fighting big bank financial
crime to an easy-to-manage, cost-effective application suite designed for mid-sized banks. The solution powers the full
anti-money laundering (AML) lifecycle, so institutions can streamline compliance activities and costs and quickly identify
abnormal customer behavior to stop illicit activity. Built on the highly secure, scalable Oracle Cloud Infrastructure (OCI),
Financial Crime and Compliance Management Cloud Service’s Transaction Monitoring and Regulatory Reporting
applications are available. Know Your Customer (KYC) and Customer Screening capabilities are expected later this year.

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Third-Party Risk Management Leader Delivers the Industry’s First
End-to-End Vendor Intelligence Network
36
Prevalent, Inc., the company that takes the pain out of third-party risk management (TPRM), announced the latest versions of its Vendor
Intelligence Network and Third-Party Risk Management Platform. With the introduction of cyber, business and financial scoring, the Vendor
Intelligence Network transforms static vendor profiles into dynamic vendor risk intelligence, empowering companies with real-time vendor risk
visibility. The latest TPRM platform delivers new performance and SLA tracking capabilities, providing significant value for procurement and
business management teams. The Prevalent Vendor Intelligence Network enables security, procurement and risk management teams to focus on
remediation and compliance concerns with a repository of completed, standardized vendor questionnaires backed by continuous monitoring
insights. In the new release, Prevalent introduces cyber, business and financial scorecards as part of the Preview option for the Prevalent Exchange
Network, Legal Vendor Network (LVN), and Healthcare Vendor Network (HVN). Sources of this intelligence include thousands of dark web
forums, threat feeds, paste sites for leaked credentials, public and private sources of reputational information, and a network of thousands of
businesses containing years of organizational changes, financial performance and credit history. This enhancement provides procurement, security
and risk management teams with continuous risk visibility into all vendors in the libraries that have completed standardized assessments.
Procurement teams will especially benefit with pre-contract risk insights to help accelerate new vendor due diligence.

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Sapiens Launches Idit Go, A Cloud-Based, ‘Plug ‘N Play’ P&C /
General Insurance Solution
37
Sapiens International Corporation, a leading global provider of software solutions for the insurance industry, announced the launch of IDIT Go, a
pre-configured, cloud-native solution that streamlines implementation and operations, enabling general (non-life) insurers to rapidly launch new offerings.
The completeness of the solution, together with Sapiens’ agile methodologies, deliver tangible business benefits within a very short time frame, at a fixed
price. Sapiens’fully digital solution, IDIT Go, is a cloud-first platform that delivers benefits only the cloud can provide, including streamlined upgrades, 24/7
accessibility from anywhere, increased operational efficiencies and security. By also providing full managed services in the cloud, Sapiens enables insurers
to focus on their core business objectives without worrying about IT. IDIT Go can be deployed within just a few months, with complete core PAS capabilities.
IDIT Go is a new, pre-configured version of the Sapiens IDITSuite core insurance solution and provides access to a diverse array of product configurations
for personal and commercial lines. Designed to offer ‘plug ‘n play’business functionality and enhanced user experience, IDIT Go provides the following key
benefits: faster time to market based on low-code architecture, digital-first configurable portals, resilient policy administration system (PAS), and
cloud-native benefits and scalability for future growth. IDIT Go also features a menu of open APIs, which offers P&C providers full access to Sapiens’
insurtech ecosystem, enabling the quick addition of tools for customer engagement, sales and marketing, product enhancements and more. IDIT Go serves
established industry players, greenfield insurers and digital startups alike. The solution offers multi-lingual, multi-currency and multinational functionality.

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SmartAdvocate® Announces New 2020 Software Release Featuring
1,000+ Enhancements
38
SmartAdvocate, the award-winning case management software is proud to announce their new software release (v2020). With 1,000+ new
enhancements to the application, this release contains features and software updates to help clients endure the challenges of today's fast-paced,
highly competitive, and technologically demanding world. As SmartAdvocate prides itself as being responsive to its users, most of the
enhancements are the result of their users' requests made over the past 12 months. Among them are Two-Factor Authorization and New Case
Intake Scoring - a new feature that automatically assigns a case score based on answers to intake questions. Features to save time is a trend
in this release, with the new option to assign Teams to cases as part of the Case Type setup, add Teams case by case, and have the Team visible
on the Case Summary page. Also, the ability to create rules that automatically assign staff to a case based on Case Type. As SmartAdvocate
aims to provide solutions for firms to operate more efficiently, the release includes the ability to attach documents directly from a case to
mass-generated emails. SmartAdvocate is a powerful browser-based, fully integrated case management system, used by a wide range of
litigation firms. Having just been recognized as the Best Case and Practice Management Software by the New York and New Jersey Law
Journals for five years in a row, SmartAdvocate continues to be a leader in the case management industry.

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Wolters Kluwer extends CCH Tagetik Finance Transformation
Platform with out-of-box account reconciliation capability
39
CCH Tagetik, part of Wolters Kluwer Tax & Accounting and a global provider of market-leading software solutions and information
services for finance professionals, announced general availability of new account reconciliation capability further accelerating the
financial close process. The CCH Tagetik Finance Transformation platform, powered by the Analytic Information Hub, offers an
end-to-end solution that centralizes all granular financial and operational data ensuring consistency across processes. Finance
departments benefit from a comprehensive, flexible solution including close & consolidation, planning and analysis, reporting,
disclosure, iXBRL, and now with account reconciliation in one trusted, unified solution. CCH Tagetik Account Reconciliation is an
out-of-the box, pre-packaged solution with built-in process monitoring, detailed audit trail and mandatory approval workflow to eliminate
errors and give complete control. With this add-on capability, the CCH Tagetik Finance Transformation platform now provides automatic
reconciliation, review, and resolution of balance sheet accounts, creating consistency across all accounts through harmonized,
company-wide data and standardized methodologies. Instead of spending hours investigating a discrepancy and manually reconciling,
this newest released solution flags high-risk items instantly, automating processes and freeing up time for value-added tasks.

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Wolters Kluwer adds agility to financial decision-making with CCH
Tagetik SmartInsight
40
CCH Tagetik, part of Wolters Kluwer Tax & Accounting and a global provider of market-leading software solutions and
information services for finance professionals, announced the CCH Tagetik SmartInsight, further extending its
comprehensive advanced reporting & analytics capabilities. The new web-based or “zero-footprint” tool will be embedded in
the CCH Tagetik Finance Transformation Platform and available across all processes including financial close &
consolidation, planning & analysis as well as regulatory reporting. With CCH Tagetik SmartInsight, finance professionals
have the power to slice, dice and drill down into large volumes of data leveraging its rapid-fire processing engine to meet the
need for information requests or strategy guidance. The intuitive, drag-and-drop interface provides users with flexibility to
quickly investigate variances, compare segments and perform what-if simulations in real-time.

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Zerto Continues Momentum with Data Protection and Disaster
Recovery Capabilities for Containerized Applications
41
With containers becoming the go-to choice for production deployment, Zerto, an industry leader in cloud data management and
protection, announced the beta program of Zerto for Kubernetes (Z4K), an extension of its Zerto Platform to support next-generation,
cloud native applications. Organizations can now easily protect, recover, and move any Kubernetes application and its persistent data
for accelerated deployment within their application development lifecycles. By applying its always-on replication for backup,
disaster recovery (DR), and mobility capabilities for Kubernetes applications that utilize persistent data, Zerto is bringing its
industry-leading continuous data protection (CDP) and journaling technology to containerized applications and making it available
to customers who want to participate in the beta program. Zerto for Kubernetes is also being made available for access by anyone,
anywhere with a new hands-on lab running the Z4K beta code. For organizations just starting out with a containerized strategy, the
hands-on lab provides an easy way to test drive Z4K in the comfort of your own home or office at any time with no additional setup
required. The lab provides complimentary, on-demand training on how to set up, configure, and manage a Z4K environment.

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Square unveils Square KDS, a Kitchen Display System for Square for
Restaurants subscribers
42
Square announced Square KDS, kitchen display system software that seamlessly displays and organizes order tickets no matter where
they’re placed - whether that’s from a restaurant’s point-of-sale, Square Online site, or online ordering platforms like DoorDash and
Postmates. Because every restaurant is different, Square KDS also allows restaurant owners to customize ticket layouts and text sizes
based on their kitchen’s unique needs and route specific items to different stations quickly and efficiently, helping to manage kitchen
flow in real-time. U.S. sellers using Square for Restaurants Plus can get started on Square KDS now with a risk free, 30 day trial. The
Square for Restaurant’s Plus plan starts at $60 per location, per month, with the option to add an unlimited number of KDS devices
at no extra charge. Square KDS is just the latest product we’ve built to help restaurant sellers continue serving their customers this
year. Every business has different needs, and with Square, sellers can fulfill orders however it makes the most sense for their business
- whether that’s via curbside pickup, local delivery, on-demand delivery through delivery partners, or self-serve ordering through QR
codes.

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Talview Launches Next Generation Remote Hiring with Interview
Intelligence on Microsoft Teams
43
Award-winning Video AI technology leader, Talview, is proud to announce the latest release of its app for Microsoft Teams enhanced with Interview
Intelligence — a next generation breakthrough in remote hiring. Founded out of the Microsoft for Startups incubator, Talview has had a strong relationship
with Microsoft since its inception in 2017. Since then, Talview has worked to achieve its mission of Instahiring — creating the fastest way to a happy hire.
Getting one step closer to achieving that mission and expanding access to great jobs, Talview announced an app for Microsoft Teams earlier this year. The
app, available in the Teams app store, is designed to increase collaboration among hiring teams through improved scheduling and selection processes. Taking
the next step, we're thrilled to announce enhancements to the app that can now be used within Teams meetings. Now the Talview app for Teams enables
interviewers to access all the relevant information for a high-quality interview within the meeting itself rather than having to go back and forth between apps.
With this new and improved integration, interviewers will be able to:
• Access candidate information and details within Teams with just the click of a button
• Receive interview guidance, and provide interview feedback directly within a Teams meeting interface
• Send and collect candidate interview feedback directly in Teams
• Enhance hiring team collaboration via chat to discuss a candidate before, during, and after an interview
• Schedule and reschedule interviews from within Teams or Talview

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1E Tachyon Experience Ranked as Differentiated in Remediation Criterion in
End-User Experience Management Evaluation by Independent Research Firm
44
Endpoint Automation Leader, 1E, is rapidly disrupting the digital experience monitoring space. 1E announced that it has been named as a “Strong Performer” in
The Forrester New WaveTM: End User Experience Management, Q4 2020. The events of 2020 have paved the way to a new type of enterprise; one that empowers
employees to work in whichever way best suits them. In response, some of the world’s largest enterprises have already begun dissolving the boundaries around our
traditional definition of the “digital workplace”. Indeed, Deloitte announced that it is permanently closing four offices and putting 500 employees on WFH
contracts, Microsoft will let its employees work from home permanently post-pandemic, and Google extended its WFH policy. In the age of remote work, the
endpoint is the conduit to the workplace. Recent research by Vanson Bourne showed that the overwhelming majority (98%) of users of remote workers found
endpoint performance to be important, yet more than half (53%) say that their machine runs more slowly outside the office. 2021 will see the rise of End User
Experience Management as a discipline and tooling in this space will be a must have requirement. The Forrester report calls out remediation as a key differentiator
among End User Experience vendors. The report states: “1E excels at remediating device issues, with hundreds of out-of-the-box scripts, a script builder, suggested
actions, and automatic remediation natively available.” Digital Experience programs must be about driving meaningful change. Tools need to go beyond providing
insights and have automation capabilities to affect that change. 1E also received a differentiated rating in the qualitative feedback criterion. Tachyon Sentiment
focusses on gathering real user feedback on their digital experience and connecting it with the performance, stability and responsiveness metrics within Tachyon
Experience. “Today’s leaders increasingly deliver sentiment analysis of qualitative feedback, improved root-cause analysis, and remediation directly in-product”
says the report and rated Tachyon Experience as differentiated in both the qualitative feedback and remediation criteria.
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Lupus Research Alliance Recognizes Winners of 2020 Lupus
Innovation Award
45
The Lupus Research Alliance announced the 2020 Lupus Innovation Award recipients. These seven recipients are tackling
projects that represent a wide breadth of scientific exploration of the disease, from the development and progression of lupus
to identifying potential treatment approaches. The Award provides support for innovative approaches to major challenges in
lupus research with a special emphasis on exploring fundamental mechanisms, novel targets for drug development,
technologies, and interdisciplinary approaches. Winners receive $150,000 per year up to two years. Early-stage investigators
are eligible for an additional third year of funding contingent upon successful completion of the original grant. Altum is proud
to call the Lupus Research Alliance a PropopalCentral client. We are passionately committed to helping LRA and all other
research-oriented organizations unlock the full potential of their funding efforts and deliver outcomes that benefit humanity
faster.
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Altvia Wins Buy-Side Technology Award For Best Customer
Relationship Management (Crm) Platform
46
Altvia is awarded Best CRM in the Buy-Side Technology Awards hosted by WatersTechnology. The purpose of the
Buy-Side Technology awards is to recognize the leading technologies and third-party providers. Judges keep in
mind three factors when evaluating nominations: specificity, innovation, and collaboration. The market-leading
technologies developed specifically for use by buy-side firms, designed to allow them to operate more efficiently,
transparently, and more judiciously. Innovation to address the most pressing business, regulatory, operational and
technology needs. Collaboration, regulatory compliance, and managing the various risks/challenges buy-side firms
face daily while also allowing them to maximize their operational efficiency. This marks a second win this year as
Altvia has also won a Silver Stevie® Award in the FinTech category at the 17th Annual International Business
Awards®.
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Altvia Awarded Most Promising Capital Markets Technology Solutions
Provider 2020
47
CIO Review recognizes Altvia as one of the Most Promising Capital Markets Technology Solutions Providers 2020. Altvia’s
ability to empower the private capital markets stems from its 15-year long experience in the industry. Since its inception in
2006, the company’s focus has been to bridge the gap between the ‘providers of capital’ and the ‘managers of capital’. To this
extent, Altvia recently formed a partnership with Denver-based private equity firm, Bow River Capital, to merge their nearly
two decades of capital markets expertise and help the industry to evolve even further technologically. The private capital
market industry is reaching an inflection point, with experts pointing out –’it’s now ripe for digitization.’ CIO Review noted
that “The company that is steering the revolution forward in terms of how firms use data and new technologies in the most
profitable way is Altvia.” Furthering the shared vision of reshaping the private capital markets of the future, founder and CEO
of Altvia, states, “Bow River Capital and Altvia are poised to become the epicenter of the sector’s next wave of
transformation.”
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Anaplan Recognized as one of North America’s Fastest-Growing
Companies on Deloitte’s 2020 Technology Fast 500™
48
Anaplan, Inc. provider of a cloud-native platform for orchestrating business performance, announced it has been included in Deloitte’s Technology Fast 500
™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences and energy tech companies in North America now in its 26th
year. Overall, 2020 Technology Fast 500™ companies achieved revenue growth ranging from 175% to 106,508% from 2016 to 2019, with median growth
of 450%. Now in its 26th year, Deloitte’s Technology Fast 500 provides a ranking of the fastest-growing technology, media, telecommunications, life
sciences and energy tech companies — both public and private — in North America. Technology Fast 500 award winners are selected based on percentage
fiscal year revenue growth from 2016 to 2019. In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual
property or technology that is sold to customers in products that contribute to a majority of the company’s operating revenues. Companies must have
base-year operating revenues of at least $US50,000, and current-year operating revenues of at least $US5 million. Additionally, companies must be in
business for a minimum of four years and be headquartered within North America. Anaplan, Inc. is a cloud-native enterprise SaaS company helping global
enterprises orchestrate business performance. Leaders across industries rely on our platform—powered by our proprietary Hyperblock® technology—to
connect teams, systems, and insights from across their organizations to continuously adapt to change, transform how they operate, and reinvent value
creation. Based in San Francisco, Anaplan has over 20 offices globally, 175 partners and approximately 1,500 customers worldwide.
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Avaloq wins Best Transaction Processing Solution at the WealthBriefing
European Awards
49
Avaloq has won the Best Transaction Processing Solution award at the WealthBriefing European Awards 2020. The awards
programme, now in its eighth year, recognizes companies, teams and individuals at the forefront of the wealth management
sector. The award is the eighth accolade or industry citation that Avaloq has garnered in 2020, having recently been named
Outstanding Wealth Management Technology Implementation – Back Office partner at the Global Private Banking
Innovation Awards 2020. Winners at the WealthBriefing European Awards 2020 were selected by three panels of experts
comprised of bankers, trusted advisers and technology experts as the firms demonstrating innovation and excellence during
2019. The judges commended Avaloq for the industrial strength of its transaction processing solutions and its excellent
straight-through processing rates. Avaloq’s market-leading core banking and digital SaaS and BPaaS solutions were also
recognized by WealthBriefing earlier this year at the Asia awards edition.
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