T Bytes Digital customer experience

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T-Bytes
Digital Customer Experience
November Edition 2020
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Table of Contents
1. Financial, M & A Updates...................................................................................................................................1
2. Solution Updates................................................................................................................................................15
3. Rewards and Recognition Updates..................................................................................................................38
4. Customer Success Updates...............................................................................................................................84
5. Partnership Ecosystem Updates....................................................................................................................115

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Financial, M & A Updates
Digital Customer Experience Industry

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Financial, M&A Updates
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Adobe to Acquire Workfront
Adobe announced it has entered into a definitive agreement to acquire Workfront, the leading
work management platform for marketers, for $1.5 billion, subject to customary purchase price
adjustments. With more than 3,000 customers and one million users, Workfront is the solution
marketers rely on every day to efficiently manage content, plan and track marketing campaigns,
and execute complex workflows across teams. Adobe solutions are at the nexus of creativity and
customer experience management and mission-critical to marketers, creatives, analysts, and now,
operations managers. Adobe Creative Cloud provides the world’s best creative apps and services
to everyone, from students, to social media influencers, to professional photographers,
filmmakers, and designers. Adobe Experience Cloud is the most comprehensive solution for
content and commerce, customer journey management, and customer data and insights, all built
on an open platform, enabling businesses of every size across every industry to deliver
exceptional customer experiences at scale. Satisfying the increasing expectations of B2B and
B2C customers requires large volumes of content and personalized marketing campaigns
delivered at lightning speed and scale. This must be accomplished across increasingly dispersed
teams, as remote work becomes prevalent in today’s environment and the future of work is
redefined. The combination of Adobe Experience Cloud and Workfront will bring efficiency,
collaboration, and productivity gains to marketing teams currently challenged with siloed work
management solutions.
Executive Commentary
“Adobe is the undisputed leader in content creation, management, delivery, and
measurement and a trusted partner to digital leaders around the globe,” said executive vice
president and general manager, Digital Experience Business and Worldwide Field
Operations, Adobe. “The combination of Adobe and Workfront will further accelerate
Adobe’s leadership in customer experience management, providing a pioneering solution
that spans the entire lifecycle of digital experiences, from ideation to activation.”
Description
1

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Alteryx Announces Third Quarter 2020 Financial Results
• Revenue: Revenue for the third quarter of 2020 was $129.7 million, an increase of 25%, compared to revenue of $103.4 million
in the third quarter of 2019.
• Gross Profit: GAAP gross profit for the third quarter of 2020 was $119.3 million, or a GAAP gross margin of 92%, compared to
GAAP gross profit of $93.8 million, or a GAAP gross margin of 91%, in the third quarter of 2019. Non-GAAP gross profit for the third
quarter of 2020 was $120.8 million, or a non-GAAP gross margin of 93%, compared to non-GAAP gross profit of $95.3 million, or a
non-GAAP gross margin of 92%, in the third quarter of 2019.
• Income from Operations: GAAP income from operations for the third quarter of 2020 was $9.6 million, compared to GAAP
income from operations of $11.9 million for the third quarter of 2019. Non-GAAP income from operations for the third quarter of 2020
was $31.2 million, compared to non-GAAP income from operations of $22.0 million for the third quarter of 2019.
• Net Income (Loss): GAAP net income attributable to common stockholders for the third quarter of 2020 was $4.4 million,
compared to GAAP net loss attributable to common stockholders of $(6.2) million for the third quarter of 2019. GAAP net income per
diluted share for the third quarter of 2020 was $0.06, based on 69.8 million GAAP weighted-average diluted shares outstanding,
compared to GAAP net loss per diluted share of $(0.10), based on 64.0 million GAAP weighted-average diluted shares outstanding for
the third quarter of 2019.
• Non-GAAP net income and non-GAAP net income per diluted share for the third quarter of 2020 were $27.1 million and $0.39,
respectively, compared to non-GAAP net income of $16.4 million and non-GAAP net income per diluted share of $0.24 for the third
quarter of 2019. Non-GAAP net income per diluted share for the third quarter of 2020 was based on 69.8 million non-GAAP
weighted-average diluted shares outstanding, compared to 69.5 million non-GAAP weighted-average diluted shares outstanding for the
third quarter of 2019.
• Balance Sheet and Cash Flow: As of September 30, 2020, we had cash, cash equivalents, and short-term and long-term
investments of $982.5 million, compared to $974.9 million as of December 31, 2019. Cash provided by operating activities for the first
nine months of 2020 was $16.3 million, compared to cash provided by operating activities of $13.5 million for the first nine months of
2019.
“Alteryx has a unique combination of passionate and engaged customers, differentiated technology, a high growth market and
strong talent. The analytics market that we play in is extremely dynamic, and we need to continually evolve to meet the
ever-increasing needs of our customers as they seek to leverage their data assets and run smarter,” said CEO of Alteryx, Inc. “I
am truly excited to guide Alteryx through the next phase of its growth and believe we have the fundamental building blocks to
execute on our opportunity."
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Key Financial Highlights

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Amwell® Announces Results for Third Quarter 2020
• Total active providers were ~62,000, compared to ~6,000
• 450% visit growth driven by provider clients accelerated adoption of our platform
• Total visits were ~1,414,000, compared to 255,000
• Amwell Medical Group™ (AMG) visits were ~378,000 or 27% of total visits, compared
to ~159,000 or 62% of total visits
• Total Revenue was $62.6 million, compared to $34.7 million
• Subscription revenue was $25.8 million, compared to $22.0 million
• Visit revenue was $28.5 million, compared to $7.2 million
• Gross margin was 32.7%, compared to 45.1% impacted by low margin AMG visit
growth during COVID
• Net loss was $(64.6) million, compared to $(24.1) million
• Adjusted EBITDA was $(26.2) million, compared to $(20.3) million
• Cash and Short-term securities as of quarter-end were $1.1 billion
Financial Outlook
For 2020, the company expects:
• Revenue between $235 and $239 million
• Adjusted EBITDA between ($110) million and ($105) million
“We are pleased to announce that third quarter results reflect our business’ momentum
and ongoing role in responding to the continued, widespread demand for telehealth
infrastructure. Our platform’s unique ability to simplify high-quality, virtual care
delivery that supports existing patient-physician relationships differentiates us in the
growing market,” said Chairman and Co-CEO. During the quarter, we expanded the
number of entry points to our ecosystem connectivity platform in order to simplify
access to telehealth and enhance our partners’ user experience. We now look to end the
year with accelerated momentum as our story evolves in the public markets.”
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Magic Reports Third Quarter 2020 Financial Results
• Revenues for the third quarter increased 11% to a record breaking $94.9 million compared to $85.8 million in the same period last year.
• Operating income for the third quarter increased 30% to a record breaking $11.0 million compared to $8.5 million in the same period last
year.
• Non-GAAP operating income for the third quarter increased 21% to a record breaking $14.2million compared to $8 million in the same
period last year.
• Net income attributable to Magic’s shareholders for the third quarter increased 43% to a record breaking $7.1 million, or $0.14 per fully
diluted share, compared to $5.0 million, or $0.10 per fully diluted share in the same period last year.
• Non-GAAP net income attributable to Magic’s shareholders for the third quarter increased 17% to a record breaking $9.5 million, or $0.19
per fully diluted share, compared to $8.1 million, or $0.17 per fully diluted share, in the same period last year.
Financial Highlights for the Nine-month Period Ended September 30, 2020
• Revenues for the nine-months of 2020 increased 14% to $266.6 million compared to $234.7 million in the same period last year.
• Operating income for the nine-months of 2020 increased 19% to $29.6 million compared to $24.9 million in the same period last year.
• Non-GAAP operating income for the nine-months of 2020 increased 15% to $37.4 million compared to $32.5 million in the same period
last year.
• Net income attributable to Magic’s shareholders for the nine-months of 2020 increased 23% to $18.7 million, or $0.38 per fully diluted
share, compared to $15.1 million, or $0.29 per fully diluted share in the same period last year.
• Non-GAAP net income attributable to Magic’s shareholders for the nine-months of 2020 increased 23% to $26.9 million, or $0.55 per fully
diluted share, compared to $21.8 million, or $0.45 per fully diluted share, in the same period last year.
• Cash flow from operating activities for the nine-months of 2020 amounted to $41.3 million compared to $32.7 million in the same period
last year.
• As of September 30, 2020, Magic’s net cash, cash equivalents, short and long-term bank deposits and marketable securities amounted to
$6million.
• With the outlook for 2020 improving despite COVID-19 Magic is raising its May 2020 guidance for full year 2020 revenues of between
$358 million to $365 million on a constant currency basis, reflecting annual growth of 9.9% to 11.5%, as compared to its prior range of $350
million to $360 million, overall increasing the midpoint of its guidance 1.8%.
Chief Executive Officer of Magic Software Enterprises, said: “Magic delivered strong execution during the quarter on all its fronts as we
advance our business globally, signing new business and increasing our revenue from existing customers. Fueled by outstanding strategic
performance in Israel and North America we will continue with our proven strategy to enhance our portfolio, both organically and through
acquisitions in order to offer the best one-stop-shop for digital transformation.”
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MicroStrategy Announces Third Quarter 2020 Financial Results
• Revenues: Total revenues for the third quarter of 2020 were $127.4 million, a 6.4% increase, or a 5.9% increase on a
non-GAAP constant currency basis, compared to the third quarter of 2019. Product licenses and subscription services revenues
for the third quarter of 2020 were $37.9 million, a 41.0% increase, or a 41.9% increase on a non-GAAP constant currency basis,
compared to the third quarter of 2019.
• Product support revenues for the third quarter of 2020 were $71.4 million, a 2.1% decrease, or a 3.0% decrease on a
non-GAAP constant currency basis, compared to the third quarter of 2019. Other services revenues for the third quarter of 2020
were $18.2 million, an 8.8% decrease, or a 10.2% decrease on a non-GAAP constant currency basis, compared to the third
quarter of 2019.
• Gross Profit: Gross profit for the third quarter of 2020 was $105.7 million, representing an 82.9% gross margin, compared
to a gross margin of 80.1% in the third quarter of 2019.
• Operating Expenses: Operating expenses for the third quarter of 2020 were $125.9 million, a 38.0% increase compared
to the third quarter of 2019. Beginning in the third quarter of 2020, operating expenses include impairment losses on our digital
assets, which were $44.2 million during the third quarter of 2020.
• (Loss) Income from Operations: Loss from operations for the third quarter of 2020 was $20.3 million versus income from
operations of $4.6 million for the third quarter of 2019. Non-GAAP income from operations, which excludes share-based
compensation expense and impairment losses and gains on sale from intangible assets, which include digital assets, was $26.5
million for the third quarter of 2020 versus $6.4 million for the third quarter of 2019.
• Net (Loss) Income: Net loss for the third quarter of 2020 was $14.2 million, or $1.48 per share on a diluted basis, as
compared to net income of $9.7 million, or $0.94 per share on a diluted basis, for the third quarter of 2019.
• Cash and Short-term Investments: As of September 30, 2020, MicroStrategy had cash and cash equivalents and
short-term investments of $52.7 million, as compared to $565.6 million as of December 31, 2019, a decrease of $513.0 million.
• Digital Assets: As of September 30, 2020, the carrying value of MicroStrategy’s digital assets (comprised solely of
bitcoin) was $380.8 million, which reflects cumulative impairments of $44.2 million since acquisition.
“MicroStrategy delivered one of its stronger quarters in years, with meaningful growth in both product licenses and
deferred subscription services revenues and a significant improvement in non-GAAP operating margin. We believe our
performance demonstrates growing customer demand for scalable, flexible enterprise-grade solutions that enable better
business performance through data-driven decisions,” said CEO, MicroStrategy Incorporated. Our recent decision to
make bitcoin our primary treasury reserve asset is the latest example of MicroStrategy’s embrace of virtual technologies.
The purchase of $425 million of bitcoin during the quarter offers the possibility of greater return potential for investors
than holding such balances in cash and has increased the overall visibility of MicroStrategy in the market. We believe our
proactive management of our balance sheet, together with our improved revenue and profitability performance, can serve
as catalysts to generate substantial long-term value for our shareholders.”
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MIND CTI Reports Third Quarter 2020 Results
Q3 2020 Financial Highlights
• Revenues were $5.9 million, compared to $5.8 million in the third quarter of 2019, with the increase
attributed to the acquisition of GTX GmbH in September 2019, which generated revenues of approximately $1.0
million during the quarter.
• Operating income was $1.4 million, compared to $1.3 million in the third quarter of 2019.
• Net income was $1.4 million, or $0.07 per share, compared to $1.2 million, or $0.06 per share in the third
quarter of 2019.
• Cash flow from operating activities was $1.9 million, compared to $2.0 million in the third quarter of 2019.
• New win and multiple follow-on orders
• Cash position was $14.7 million as of September 30, 2020.
Nine Months Financial Highlights
• Revenues were $17.6 million, compared to $16.0 million in the first nine months of 2019, with the increase
attributed to the acquisition of GTX GmbH in September 2019, which generated revenues of approximately $2.8
million during the first nine months of 2020 and to the acquisition of Message Mobile GmbH in March 2019,
which generated revenues of approximately $1.3 million during the first quarter of 2020.
• Operating income was $4.1 million, or 24% of total revenues, compared to $3.8 million, or 24% of total
revenues in the first nine months of 2019.
• Net income was $4.0 million, or $0.20 per share, compared to $3.7 million, or $0.19 per share in the first
nine months of 2019.
• Cash flows from operating activities in the first nine months of 2020 was $4.2 million, compared to $5.4
million in the first nine months of 2019.
MIND CTI CEO, commented: “The environment remains challenging as described in the last few years’
previous press releases. Communications service providers continue to face major challenges. Moreover,
some of them are experiencing additional negative impact on revenues from reduction in tourism, associated
with COVID-19. They are expected to develop new services and offer multi-play discounted bundles and at
the same time they attempt to reduce their costs. While there is demand for our products and services, most
processes are constantly delayed, and competition is fierce. As previously stated, during our over twenty
years of operation, we have experienced challenging market conditions and we executed successfully in
shifting our focus towards new opportunities.”
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Mitek surpasses $100 Million in annual revenue and sets financial
records
• Total revenue increased 22% year over year to $30.6 million in a record
quarter.
• GAAP net income was $5.0 million, or $0.12 per diluted share.
• Non-GAAP net income increased 31% year over year to a record $11.4
million, or $0.26 per diluted share.
• Cash flow from operations was $6.7 million.
• Total cash and investments were $62.0 million at the end of the fiscal
fourth quarter.
Fiscal 2020 full year financial highlights
• Total revenue increased 20% year over year to a record $101.3 million.
• GAAP net income was $7.8 million, or $0.18 per diluted share.
• Non-GAAP net income increased 66% year over year to a record $28.6
million, or $0.67 per diluted share.
• Full year cash flow from operations was $24.1 million.
Commenting on the results, CEO of Mitek, said: “Fiscal 2020 was
another outstanding year for Mitek and our third consecutive year with
record revenue for each quarter. Mitek’s strong financial performance
reflects the team’s commitment to helping our customers and partners
navigate this challenging environment as they accelerate their digital
transformation.”
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NICE Reports 35% Record Cloud Growth for Third Quarter 2020
• Revenues: Third quarter 2020 total revenues increased 6.1% to $409.8 million compared to $386.3 million for the third
quarter of 2019.
• Gross Profit: Third quarter 2020 gross profit and gross margin increased to $269.7 million and 65.8%, respectively,
compared to $253.6 million and 65.7%, respectively, for the third quarter of 2019.
• Operating Income: Third quarter 2020 operating income and operating margin increased to $62.0 million and 15.1%,
respectively, compared to $55.7 million and 14.4%, respectively, for the third quarter of 2019.
• Net Income: Third quarter 2020 net income and net income margin increased to $50.7 million and 12.4%, respectively,
compared to $45.0 million and 11.7%, respectively, for the third quarter of 2019.
• Fully Diluted Earnings Per Share: Fully diluted earnings per share for the third quarter of 2020 increased 10.1% to $0.76,
compared to $0.69 in the third quarter of 2019.
• Operating Cash Flow and Cash Balance: Third quarter 2020 operating cash flow was $99.0 million. As of September 30,
2020, total cash and cash equivalents, short term investments were $1,542.5 million, and total debt was $891.3 million.
• Non-GAAP Financial Highlights for the Third Quarter Ended September 30:
• Revenues: Third quarter 2020 non-GAAP total revenues increased to $412.4 million, up 6.5% from $387.1 million for the
third quarter of 2019.
• Gross Profit: Third quarter 2020 non-GAAP gross profit and gross margin increased to $292.9 million and 71.0%,
respectively, from $274.4 million and 70.9%, respectively for the third quarter of 2019.
• Operating Income: Third quarter 2020 non-GAAP operating income and non-GAAP operating margin increased to
$116.8 million and 28.3%, respectively, from $105.9 million and 27.4%, respectively, for the third quarter of 2019.
• Net Income: Third quarter 2020 non-GAAP net income and non-GAAP net income margin increased to $93.6 million and
22.7%, respectively, from $84.3 million and 21.8%, respectively, for the third quarter of 2019.
• Fully Diluted Earnings Per Share: Third quarter 2020 non-GAAP fully diluted earnings per share increased 8.5% to $1.41,
compared to $1.30 for the third quarter of 2019.
“We are pleased to report a very strong third quarter driven by continued rapid acceleration in our cloud business,” said
CEO, NICE. “Cloud grew a record 35 percent and now represents 50 percent of our total revenue, which is a major
milestone for NICE. We achieved 10 percent sequential growth in the cloud compared to the second quarter of this year,
and we already surpassed the more than 800 million dollar cloud revenue run rate that we had originally expected by the
end of the year. The acceleration in our cloud growth is being driven by several factors, including substantial growth in
new customers, rapid adoption by large enterprises, new verticals that are embracing remote service and digital
transformation that has become front and center for organizations of all sizes. We witnessed an increase of over 50 percent
in new customers compared to the same quarter last year. Additionally, we saw a 91 percent sequential increase in digital
volumes for CXone, and a 154 percent increase year-over-year, confirming the strength of our leadership in digital.”
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Perion Reports 27% Year Over Year Topline Growth for the Third
Quarter of 2020
• Revenues increased by 27%, from $65.8 million in the third quarter of 2019 to $83.4 million in the third quarter
of 2020. This increase was primarily a result of a 76% increase in Advertising revenues driven by a 200% revenue
growth in CTV, along with the acquisitions of Content IQ and Pub Ocean. Search and other revenues increased by 3%
as a result of growing number of monetizable search queries.
• CAC in the third quarter of 2020 were $49.9 million, or 60% of revenues, as compared to $34.2 million, or 52%
of revenues, in the third quarter of 2019. The increase as a percentage of revenues is primarily due to the acquisitions
of Content IQ and Pub Ocean.
• On a GAAP basis, net income in the third quarter of 2020 was $2.1 million, or 3% of revenues, compared to a net
income of $2.9 million, or 4% of revenues, in the third quarter of 2019.
• In the third quarter of 2020, non-GAAP net income was $5.9 million, or 7% of revenues, compared to the $5.0
million, or 8% of revenues, in the third quarter of 2019. A reconciliation of GAAP to non-GAAP net income is included
in this press release.
• In the third quarter of 2020, Adjusted EBITDA was $8.7 million, or 10% of revenues, compared to $7.6 million,
or 12% of revenues, in the third quarter of 2019. A reconciliation of GAAP to Adjusted EBITDA is included in this press
release.
• As of September 30, 2020, cash, cash equivalents and short-term bank deposits were $60.0 million. Cash provided
from operations in the third quarter of 2020 was $6.6 million, compared to $11.1 million in the third quarter of 2019.
The primary reason for the lower cash flow from operations compared to the prior year period is due to working capital
needs of approximately $4 million in connection with the acquisitions of CIQ and Pub Ocean.
• As of September 30, 2020, total debt was $22.9 million, comprised of a $10.4 million credit facility and $12.5
million withdrawn from the secured credit line and used as a short-term precautionary measure related to COVID-19,
comapred to $16.7 million at December 31, 2019. During the third quarter of 2020 total debt decreased by $2.1 million
due to scheduled paydown.
“Perion is successfully weathering pandemic driven volatility due to our ongoing strategic diversification across
the three main pillars of digital advertising, which we implemented before the pandemic to insulate us against jolts
in any single advertising channel,” commented Perion’s CEO. “Our performance is also being bolstered by
prudent cost savings initiatives to protect profitability, and disciplined deployment of capital to further fortify our
technology moat. Along with renewed traction of the digital advertising market, our efforts position Perion for
stronger-than-expected second half financial performance and accretive expansion of our revenue potential in the
years ahead. We saw substantial improvement in ad spend as the quarter progressed towards connected TV
advertising, as it becomes critical for marketers looking for a full-funnel solution to maximize reach and build their
brand among their total addressable market. The integration of ContentIQ and Pub Ocean is now completed. This
powerful technology, which we are describing as the ability to ‘Capture and Convince,’ enhances our ability to
deploy our unique and propriety technology across all of our business units, bringing a synergistic solution to the
market and accretive revenue to Perion. ”
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Radware Announces Third Quarter 2020 Earnings
• Revenues for the third quarter of 2020 totaled $62.5 million, down 1% from revenues of $62.9
million for the third quarter of 2019. Revenues for the first nine months of 2020 totaled $181.0
million, down 2% from revenues of $184.7 million for the first nine months of 2019
• Net income on a GAAP basis for the third quarter of 2020 was $3.6 million, or $0.08 per diluted
share, compared with net income of $7.1 million, or $0.15 per diluted share, for the third quarter of
2019.
• Non-GAAP net income for the third quarter of 2020 was $8.4 million, or $0.18 per diluted share,
compared with non- GAAP net income of $11.9 million, or $0.25 per diluted share, for the third
quarter of 2019.
• Non-GAAP results are calculated excluding, as applicable, the impact of stock-based
compensation expenses, amortization of intangible assets, acquisition costs, litigation costs, exchange
rate differences, net on balance sheet items included in finance income, other loss (gain) adjustment
and tax related adjustments. A reconciliation of each of the Company’s non-GAAP measures to the
comparable GAAP measure is included at the end of this press release.
• As of September 30, 2020, the Company had cash, cash equivalents, short-term and long-term
bank deposits and marketable securities of $437.4 million. Net cash provided by operating activities
in the third quarter of 2020 totaled $6.8 million. Net cash spent on share repurchases in the third
quarter of 2020 totaled $15.9 million.
“We are pleased with the results for the third quarter, during which we enjoyed a very strong and
broad-based bookings growth, spanning across all our geographic regions and product lines.”
said Radware’s President & CEO. “Our strategic OEM relationships delivered record booking in
the quarter, further enhancing our strong position within the large enterprise segment, and
contributing positively to the growth in our recurring revenues”.
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RWS Acquires SDL plc
Earlier this month it was announced that RWS Holdings plc had completed the
acquisition of SDL plc, in what will be a transformational combination for both
companies. The combined group is the largest language services and software
company in the world with a market capitalization of over £2 billion. The
transaction benefits RWS and SDL customers alike, as it brings together broad
capabilities across a range of language services, language and content software
and IP services, combining the complementary strengths of RWS’ specialist
technical translation and localization capabilities with SDL’s software, machine
translation and AI capabilities. The combined group enhances both groups’
proposition, enabling customers to benefit from broader and enhanced
capabilities, increased scale, expanded geographic footprint and a highly
experienced management team. As a well-funded, cash generative business with
a strong balance sheet, the combined group will also continue to invest
organically and in acquisitions that will further enhance its customer offering.
CEO of RWS, commented: “This is an exciting time for our joint customer
base. The creation of the world’s leading language services and technology
group allows us to provide a broader and enhanced offering to an expanded
client audience. The combined company will have technology at its heart,
underpinned with specialist capabilities, quality and an unwavering
commitment to customer service. We look forward to working with our valued
customers to continue to enhance the way we serve their needs.”
Description
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ServiceNow Reports Third Quarter 2020 Financial Results
• ServiceNow the leading digital workflow company making
work, work better for people, announced financial results for its
third quarter ended September 30, 2020, with subscription revenues
of $1,091 million in Q3 2020, representing 31% year‑over‑year
growth, 29% adjusted for constant currency.
• During the quarter, ServiceNow closed 41 transactions with
more than $1 million in net new annual contract value (ACV).
• The company now has 1,012 total customers with more than $1
million in ACV, representing 25% year‑over‑year growth in
customers.
ServiceNow CFO said, “In a challenging pandemic
environment, Q3 was a fantastic quarter for ServiceNow. We
exceeded the high end of our subscription revenues and
subscription billings guidance, underscoring the power of our
product portfolio and our ability to meet the evolving needs of
our customers. Overall, we see strong momentum heading into
the last quarter of the year and our robust pipeline gives me
confidence in our ability to continue executing well into 2021.
I’m very excited about the traction we are seeing in our journey
towards becoming a $10 billion revenue company and the
defining enterprise software company of the 21st century.”
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Splunk to Acquire Network Performance Monitoring Leader Flowmill
Splunk Inc. provider of the Data-to-Everything Platform, announced it has signed a
definitive agreement to acquire Flowmill, a Palo-Alto based cloud network
observability company with expertise in network performance monitoring (NPM).
The acquisition is expected to close during Splunk’s fiscal fourth quarter, subject to
customary closing conditions. With this acquisition, Splunk will continue to deliver
on its vision to offer the world’s most comprehensive Observability Suite. With
Flowmill, Splunk further expands its existing observability capabilities, giving
customers the ability to ingest, analyze and take action on additional cloud network
and infrastructure data to quickly resolve network-related issues, optimize network
performance and reduce network costs. eBPF is a valuable, underutilized data source
that is encountered in all cloud-native use cases and much easier to access than
traditional networking data. eBPF is a critical component for full-stack observability.
It enables broad visibility into interactions between applications, networks and other
infrastructure elements. In order to leverage eBPF, systems must be equipped to
efficiently collect, integrate, and store high data volumes produced by a large
distribution system.
“Observability technology is rapidly increasing in both sophistication and ability
to help organizations revolutionize how they monitor their infrastructure and
applications. Flowmill’s innovative NPM solution provides real-time
observability into network behavior and performance of distributed cloud
applications, leveraging extended Berkeley Packet Filter (eBPF) technologies,”
said chief technology officer, Splunk. “We’re excited to bring Flowmill’s
visionary NPM technology into our Observability Suite as Splunk continues to
deliver best-in-class observability capabilities to our customers.”
Description
13

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Yangaroo Reports Q3’2020 Results
• Consolidated revenue for the third quarter of 2020 was $1,921,312 compared to
$1,959,312 and $1,586,695 in the third quarter of 2019 and second quarter of 2020,
respectively.
• The Company generated normalized EBITDA of $502,299, inclusive of government
wage subsidy payments, during the quarter ended September 30, 2020, in comparison to a
normalized EBITDA of $255,834 in the prior year quarter ended September 30, 2019 and
normalized EBITDA of $118,700 in the second quarter of 2020 ended June 30, 2020.
• As at September 30, 2020, the Company has a cash position of $2.3 million and a
working capital position of $3.1 million. The Company’s share buy-back program continues
to be suspended and will continue to be evaluated on an on-going basis.
• Music revenue continued to increase during these comparison periods and partially
helped off-set any impact from COVID-19. The Company continued to see strong demand
for its Music platform in the form of recurring subscription revenues and on-demand
platform usage from independent music artists and music labels. Finally, government wage
subsidies and cost management initiatives contributed to a gain in normalized EBITDA
earnings during the quarter.
“The third quarter of 2020 saw a swift recovery in the demand for our platform from our
advertising and awards customers as the economy continued to rebound from the initial
impact of COVID-19 in the first half of 2020”, stated recently appointed Interim CEO
of Yangaroo. “We have seen signs of resumption in advertising campaigns across a
broad spectrum of clients to pre-pandemic levels and we expect this recovery to
continue through to the end of 2020. Awards division revenues increased significantly
as many of our clients restarted their award shows from an initial deferral in Q1’ and
Q2’2020, and we expect this trend to continue through to the end of 2020. Finally, our
Music revenues have continued to be a bright spot for Yangaroo as independent music
artists and music labels increased their usage of the platform resulting in 20% revenue
growth quarter over prior-year quarter.”
14

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C3.ai, Microsoft, and Adobe Combine Forces to Re-invent CRM with AI
15
Solution Description
C3.ai, Microsoft Corp. and Adobe Inc. announced the launch of C3 AI® CRM powered by Microsoft Dynamics 365. The first enterprise-class, AI-first customer relationship
management solution is purpose-built for industries, integrates with Adobe Experience Cloud, and drives customer-facing operations with predictive business insights.
The partners have agreed to:
• Integrate Microsoft Dynamics 365, Adobe Experience Cloud (including Adobe Experience Platform), and C3.ai’s industry-specific data models, connectors, and AI models,
in a joint go-to-market offering designed to provide an integrated suite of industry-specific AI-enabled CRM solutions including marketing, sales, and customer service.
• Sell the industry-specific AI CRM offering through dedicated sales teams to target enterprise accounts across multiple industries globally, as well as through agents and
industry partners.
• Target industry vertical markets initially including financial services, oil and gas, utilities, manufacturing, telecommunications, public sector, healthcare, defense,
intelligence, automotive, and aerospace.
• Market the jointly branded offering globally, supported by the companies' commitment to customer success.
Combining the market-leading Microsoft Dynamics 365 CRM software with Adobe’s leading suite of customer experience management solutions alongside C3.ai’s enterprise
AI capabilities, C3 AI CRM is the world’s first AI-driven, industry-specific CRM built with a modern AI-first architecture. C3 AI CRM integrates and unifies vast amounts of
structured and unstructured data from enterprise and extraprise sources into a unified, federated image to drive real-time predictive insights across the entire revenue supply
chain, from contact to cash.

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Amwell® Simplifies Telehealth Access with Amwell Now and Expanded
Carepoint™ Portfolio
16
Amwell® a national telehealth leader, announced new connectivity, device and cart offerings, all tailored to meet the evolving needs of care teams and patients. Spurred by the impact of the
COVID-19 pandemic, Amwell is introducing Amwell Now, new Touchpoint Tablet software, and the C500 telemedicine cart to help health systems and other healthcare organizations easily
leverage telehealth as a safe, quality care option. Amwell Now and Amwell’s latest Carepoint tablets and carts are designed to make it easier for providers to quickly onboard patients and use
virtual care. These tools can be integrated within and scaled across organizations’ current systems and devices, making it simple to embed and launch telehealth across various specialties and
serve an entire care organization. New offerings include:
• Amwell Now – Amwell Now enables a simple connectivity experience for patients and providers, streamlining entry to the Amwell platform, which is purposefully designed for healthcare
interactions. Amwell Now addresses physicians’ needs for easy, fast video visits, all on Amwell’s HIPAA compliant, clinically tailored platform. It delivers simple reporting functionality and
the ability for organizations to put forward their own brand versus that of Amwell. Providers can deploy Amwell Now with only a few clicks, invite patients by text or email, launch an instant
video connection, and experience an adaptable video visit workflow that is easy for both themselves and their patients. More information on Amwell Now can be found here.
• Touchpoint Tablet Software – Amwell’s Touchpoint Tablet software offers a new and simple way to connect remote providers to on-site patients and providers. With it, health systems can
use (existing or new) iPads to facilitate bedside video connectivity and collaboration in a secure, reliable, HIPAA-compliant way. The Touchpoint Tablet software is integrated with Amwell
Fleet Monitoring, enabling health systems to track their tablets as part of their Carepoint fleet. To learn more about Touchpoint Tablet software, click here.
• C500 – The C500 is Amwell’s latest-generation, lightweight telemedicine cart that empowers providers to conduct efficient, high-quality remote exams across a variety of specialties.
Featuring an embedded 4K camera that responds immediately to user commands and smart sensors that make the cart environment-aware, the C500 provides a seamless care experience that
is fully integrated with the Amwell telehealth platform.

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Xandr’s Invest TV Platform Gains Momentum
17
Xandr announced growing engagement with its Invest TV platform by both advertisers and media companies, since its launch in March 2020.
High-demand networks from A+E Networks® and Crown Media Family Networks are now participating in automated audience-based selling.
Major brands, including AT&T, are in planning, buying, and execution stages for multiple campaigns in which they have activated custom
audience segments across all of Xandr’s programmer partners. Invest TV empowers buyers to activate unique audiences and achieve unified reach
across today’s largest TV media owners – all through a streamlined, automated UI. The platform sits within the Xandr Invest buying product suite.
Earlier this year, Xandr announced that AMC Networks, Disney and WarnerMedia were participating in automated audience-based selling through
Invest TV. The addition of A+E Networks (A&E®; HISTORY®; Lifetime®) and Crown Media increases the number of available networks to
buyers to fifty-two, with combined reach of 90% of U.S. TV-viewing households. Since launch, major holding companies and brands, including
AT&T, have been capitalizing on Invest TV’s automation of data-driven TV campaigns, which allows the direct flow of buyers’ campaign
specifications and RFPs to the sellers’ optimization and proposals platform. Campaigns have run and are planned to run across multiple TV
programmers, with buyers leveraging advanced audience segments built with Nielsen, Xandr Audience Segments and the buyer’s first-party data.

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Collibra Introduces Unparalleled Access to Trusted Data with Collibra
Data Intelligence Cloud
19
Collibra, the Data Intelligence company, announced new enhancements to the Collibra Data Intelligence Cloud that improve access to critical data and solidify the company’s position as the
system of engagement for global data teams. The updates are designed to help data citizens seamlessly find, access and understand data in more places – including Collibra Everywhere – in
order to achieve meaningful business results. Additionally, the company is launching the Collibra Trust Center, where customers can monitor the status of their deployment and find
information related to security, compliance and reliability. Collibra has obtained multiple industry-leading compliance certifications including SOC I, FedRAMP and others, and these
certification attestations are published in the Trust Center alongside other security and privacy-related documentation. New to Collibra Data Intelligence Cloud are a set of improvements
including:
• Power BI integration: empowers analysts to find and understand the content, context, structure of Power BI reports and the data sets used in the reports.
• Enhanced user experience and navigation on the web, designed to help data citizens find what they need quickly and easily by introducing and highlighting Contextual Search, our new
context-aware search technology that pre-applies facets and filters to return more relevant results based on user behavior.
• Redesigned Collibra Everywhere for Desktop, which helps data citizens access trusted information even when they are not using the Collibra web app through a hotkey that works with
any text in any program. The redesigned app has branding that’s simpler and more intuitive, and introduces a browser-based authentication process that will make it faster and easier to log in
using corporate credentials.
• New Collibra Everywhere for Mobile app, which enables data citizens to collaborate on and understand data through their mobile devices. The new cross platform app applies all of the
same branding enhancements as the desktop app in a way that is optimized for mobile, and provides a consistent user experience across both Android and iOS.
• Integration expansion, with the launch of new connectors including for Workday, enabling seamless cataloging and discovery of HR data.

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Databricks Launches SQLAnalytics to Enable BI on Data Lakes
20
Databricks, the data and AI company, announced the launch of SQL Analytics, which for the first time enables data analysts to perform workloads previously meant only for a
data warehouse on a data lake. This expands the traditional scope of the data lake from data science and machine learning to include all data workloads including business
intelligence (BI) and SQL. Now, organizations can empower data teams across data engineering, data science, and data analytics to work on a single source of truth for data.
SQL Analytics realizes Databricks’ vision for a lakehouse architecture that combines data warehousing performance with data lake economics, resulting in up to 9x better
price/performance than traditional cloud data warehouses. SQLAnalytics is available in public preview effective on November 18. A lakehouse architecture simplifies data and
AI for organizations. In the past, data teams had to maintain proprietary data warehouses for BI workloads and data lakes for data science and machine learning workloads,
because no single data platform could meet the performance needs of BI and the flexibility needs of data science. Expensive and complicated to maintain, this coexistence of
legacy architectures has created data silos that slow innovation and stifle data team productivity. A lakehouse addresses this by running all workloads through a single
architecture.
The lakehouse architecture is widely supported by Databricks partners including:
• BI Partners: Tableau, Power BI, Qlik, Looker, Thoughtspot
• Ingest Partners: Fivetran, Fishtown Analytics, Matillion, Talend
• Catalog Partners: Collibra, Alation
• Consulting Partners: Slalom, Thorogood, Advancing Analytics

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DataStax Releases K8ssandra, Cloud-Native Data for Kubernetes
21
At KubeCon + CloudNativeCon North America, DataStax released K8ssandra, an open-source distribution of Apache Cassandra™ on Kubernetes. K8ssandra, a
Kubernetes Helm chart that deploys all things Cassandra, is available now and gives database administrators (DBAs) and site reliability engineers (SREs) elastic
scale for data on Kubernetes. K8ssandra is an open-source distribution of Cassandra that supports stateful workloads on Kubernetes with elastic scale and
auto-healing functionality. K8ssandra is deployed using helm and includes projects that the community has identified as essential for automating Cassandra:
• Cass-operator: an operator that serves as the translation layer between the control plane of Kubernetes and operations done by the Cassandra cluster.
• Cassandra Reaper: a tool that helps manage the critical maintenance task of anti-entropy repair in a Cassandra cluster.
• Cassandra Medusa: a way to backup and restore your data.
K8ssandra also includes and integrates with:
• Prometheus: pre-built and collected metrics.
• Grafana: pre-configured dashboards, enabling observability.
According to the "Cloud Development Survey" from Evans Data Corporation, sixty-two percent of developers indicated that they prefer Kubernetes or cloud
service providers to manage their data.

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DigiCert Enterprise PKI Manager Enhances Security for Remote
Workforces
22
Enterprise PKI Manager in DigiCert ONE™ from DigiCert, Inc., the world’s leading provider of TLS/SSL, IoT and PKI solutions, supports security for today’s
increasingly remote workforces via certificate automation to authenticate employees and their devices at scale, and encrypt data. Working from home is here to
stay, with Gartner reporting that 74% of CFOs are looking to shift some employees to permanent remote work. Digital certificates are a proven, widely adopted
solution for strong authentication and are well supported by a variety of devices, platforms and operating systems. Many organizations, including the world’s best
brands, use private CA systems within their networks, relying on manual certificate management that often leads to errors or shutdowns and overworked teams.
Enterprise PKI Manager makes it easy for organizations to manage and use digital certificates to secure all employees, devices and data that connect to the network,
and it can be deployed as a customer-managed on-premises or cloud solution, or managed by DigiCert. Enterprise PKI Manager gives organizations the ability to:
• Enable API-based automated device and user enrollment with digital certificates.
• Integrate with leading MDM/UEM platforms for secure device enrollment and management.
• Secure emails with authentication and encryption via S/MIME certificates.
• Enable secure document signing across the organization’s physical and virtual network environments.
• Integrate with the other DigiCert ONE workflow managers for secure code signing for software and IoT device security.

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Hootsuite Announces New Integration with Microsoft Dynamics 365 to Help
Customers Drive Tangible Brand Value Through the Power of Social
23
Hootsuite announced its new integration with Microsoft Dynamics 365 within its Global ISV Program for Business Applications. The new alliance will bring a robust suite of
social capabilities to Microsoft customers, directly from Hootsuite’s expansive, 150+ app ecosystem. The new integration makes Hootsuite one of a set of leading companies
to bring their unique product offering to Microsoft Dynamics 365, the only intelligent business applications that help you run your entire business and deliver greater results
through predictive AI-driven insights, and next-generation CRM and ERP applications. Enterprises are increasingly looking for ways to generate leads, opportunities, and
tangible results from social media. According to research conducted by Hootsuite, mature organizations use social to realize broad cross-organizational benefits, while laggard
organizations still primarily see social as a communications tool and marketing channel. In addition, 78% of respondents agreed social media empowered them to reach
prospective customers more efficiently than other media available to them. Hootsuite’s integration with Dynamics 365 enables marketers to enrich leads data with social
information from Hootsuite. The integration provides best-in-class customer engagement with omnichannel in Dynamics 365, allowing businesses to listen to and engage
customers, refine segmentation and enrich leads and lead scoring models. The Hootsuite solution for Dynamics 365 leverages the richness of social data to grow long term
relationships and build trust with customers, by enabling marketers to:
• Listen to and engage with customers through the social channels of their choice
• Enrich leads, and lead scoring models in Dynamics 365 Sales
• Provide best in class customer engagement with omnichannel capabilities in Dynamics 365 Customer Service
• Refine segmentation to send offers through Dynamics 365 Marketing

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Informatica Invests in AI-Driven Enterprise Cloud Data Management to
Help Asia-Pacific Enterprises Achieve Business Resiliency
24
Informatica®, the enterprise cloud data management leader, announced strategic investments in the APAC region to bolster customer growth including new product
enhancements to the Informatica Intelligent Cloud Services platform and expanded regional partnerships. The company reported strong growth in Asia Pacific fueled by the
rapid acceleration to the cloud and is well-positioned to help APAC customers accelerate their digital transformations with a cloud-first, cloud-native data strategy. The company
is also hosting an APAC CDO Forum: Data+: The 2021 Game Changer in the Post-COVID Era, where CEO Amit Walia will share industry best practices as well as insights
from the company’s inaugural study of APAC Chief Data Officers and data leaders. Informatica announced that it has signed or renewed contracts with several leading
enterprises in the region, and achieved triple digit percentage growth year over year specifically in cloud business. New APAC customers span financial services, retail,
government and manufacturing and include AIA (Hong Kong and Singapore) and AXA (Hong Kong), who join the ranks of leading brands such as FWD Group, Greater Bank,
Lane Crawford Joyce Group, and OVO Group who rely on Informatica in APAC. In addition, Union Bank of the Philippines, in association with Informatica, was recently
named as finalist in the Customer Experience category of Ventana Research’s Annual Digital Leadership Awards. Union Bank was recognized for its digital transformation
strategy and its use of Informatica’s master data management solutions, which enable the bank to gain a 360-degree view of their customers, map customer journeys across
multiple channels, and provide superior customer experience as an agile, digital-first bank. Informatica continues to update its platform and recently announced product
enhancements to deliver cloud-native serverless computing power, AI-powered intelligence and business resiliency. Recent enhancements include multi-cloud enhancements
for Azure, AWS, Snowflake, and Google; enhanced metadata connectivity and data lineage capabilities; data marketplace collaboration and crowdsourcing enhancements; and
a self-service customer portal for 360-degree views of critical business functions.

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Informatica Launches Comprehensive Data Governance Support for
Snowflake Data Cloud
25
Informatica®, the enterprise cloud data management leader, announced the launch of the most comprehensive data governance solution for customers
looking to govern data into the Snowflake Data Cloud, as well as new capabilities for Snowflake. As Snowflake’s Data Lake Partner of the Year, Informatica
supports all of Snowflake’s core workloads – Data Engineering, Data Warehouse, Data Lakes, Data Science, Data Applications and Data Sharing.
Recognized earlier this month by Gartner, Inc., a leading IT research and advisory firm, as a leader for Metadata Management Solutions, Informatica’s
industry leading AI-powered and metadata-driven data governance solution supports thousands of customers across all industries.1 Newly announced
end-to-end data governance capabilities combine enterprise-scale cloud data management with data cataloging of Snowflake data assets, the organization’s
whole data fabric, data quality management and data governance capabilities. This enables customers to confidently transform all aspects of their business
with trusted data and insights delivered by Informatica and Snowflake. Enterprises can accelerate the adoption of Snowflake’s Data Cloud by:
• Cataloging existing data assets to rapidly identify relevant and trusted data to bring to Snowflake
• Tracking data as it is moved into and consumed from Snowflake, creating critical transparency that is the foundation of trusted data
• Comprehensive cleansing of data to ensure accuracy of analytics and AI initiatives
• Automatically managing and protecting data assets in accordance with enterprise data policies to include GDPR and CCPA

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Infoworks DataFoundry for Databricks Now Available in AWS
Marketplace
26
Infoworks.io, the leader in Enterprise Data Operations and Orchestration (EDO2) systems, announced availability of Infoworks DataFoundry for Databricks
in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy
software that runs on Amazon Web Services (AWS). Infoworks DataFoundry for Databricks runs natively on AWS and is available as a free trial. The free
trial features an interactive assistant which provides step-by-step guidance on building use cases for onboarding, preparing and operationalizing data and
analytics. Infoworks DataFoundry automates data operations and data orchestration for developing and managing data workflows in hybrid, cloud, and
multi-cloud environments. The comprehensive power of Infoworks DataFoundry allows enterprises to easily and rapidly onboard, prepare and operationalize
data while dramatically reducing the time and skill level needed to launch analytics use cases. Infoworks offers the most comprehensive and automated
Enterprise Data Operations and Orchestration (EDO2) system. It is the only EDO2 system built to automate and accelerate deployment and orchestration of
analytics projects at scale, in cloud, hybrid, multi-cloud, and premise-based environments. Through deep automation and a code-free environment, Infoworks
empowers organizations to rapidly consolidate and organize enterprise data, create analytics workflows and deploy projects to production within days –
dramatically increasing business agility and accelerating time-to-value. Infoworks counts some of the world’s largest financial, retail, technology, healthcare,
oil & gas, and manufacturing companies as its customers.

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Medallia Announces Medallia Closed Loop Service for Salesforce on Salesforce
AppExchange, the World’s Leading Enterprise Cloud Marketplace
27
Medallia (MDLA), the global leader in experience management, announced it has launched Medallia Closed Loop Service
for Salesforce on Salesforce AppExchange, empowering customers to improve the customer experience and enhance their
contact center by closing the loop on customer service interactions. Integrated with the Salesforce Platform, Medallia Closed
Loop Service for Salesforce, available on AppExchange, automatically triggers requests for customer feedback in Medallia
based on certain events in Salesforce, enabling service teams to listen, analyze and act on that feedback in real-time and close
the loop with each customer. The new product is the second of Medallia’s offerings on the AppExchange, joining Medallia
Sales & Service Experience for Salesforce. Salesforce AppExchange, the world’s leading enterprise cloud marketplace,
empowers companies to sell, service, market and engage in entirely new ways. With more than 6,000 solutions, 8 million
customer installs and 90,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and
artificial intelligence technologies for businesses.

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Introducing the Neo4j Connector for Apache Spark
28
Neo4j®, the leader in graph technology, announced the Neo4j Connector for Apache Spark, an integration tool to move data bi-directionally between the Neo4j Graph Platform
and Apache Spark™. Apache Spark is the enterprise data orchestration layer of choice, particularly for complex data pipelines for machine learning applications and predictive
data analytics. The Neo4j Connector for Apache Spark provides easy, bi-directional access between Neo4j graph datasets and many other data sources – including relational
databases, semistructured and unstructured (NoSQL) repositories – transforming data from tables to graphs and back as needed. The new connector is available at no cost and
is fully supported for Neo4j customers. The Neo4j Connector for Apache Spark comes in response to high demand from the Spark and Neo4j communities to apply graphs to
machine learning pipelines, unify data silos and derive greater value from existing data stores. According to an independent survey, "Technology Executive Priorities for
Knowledge Graphs” recently conducted by Pulse, the top three reasons motivating enterprise IT decision makers to expand their use of knowledge graphs are to improve
machine learning and artificial intelligence systems (60%), open new revenue streams (50%) and connect data silos to make information more accessible (50%).
• For Neo4j Customers: Neo4j graphs can be connected to any other system or data source via Spark. The Spark Connector transforms tabular data sources to graph data to
reveal more context and insight inside Neo4j. The bidirectional integration means that Spark cleans and transforms data that drives Neo4j graph applications, feeding graph data
into any Spark workflow.
• For Spark Users: The Neo4j Connector for Apache Spark brings advanced graph capabilities to the Spark ecosystem so businesses can use contextual information to improve
forecasting, analytics and predictions. This connector enables teams to easily add Neo4j graph data to improve high-value processes, like machine learning, without reworking
existing pipelines.

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NICE Launches Evidencentral Marketplace, First Open Digital Evidence Management Ecosystem,
to Accelerate Digital Transformation for Law Enforcement and Criminal Justice
29
NICE announced that it is launching the Evidencentral Marketplace, the first open, digital evidence management ecosystem of technology vendors designed to
make it simpler, faster and more cost effective for Law Enforcement and Criminal Justice agencies to bring evidence together, to accelerate case building, unearth
hidden evidence and address evidence disclosure challenges. Through the Evidencentral Marketplace, Law Enforcement and Criminal Justice agencies gain access
to a wide variety of best-of-breed technology solutions critical to the investigation process, all pre-integrated, pre-tested and pre-certified to work with
Evidencentral – NICE’s end-to-end digital transformation platform, which includes the NICE Investigate and NICE Inform solutions. Agencies spanning the entire
Law Enforcement and Criminal Justice spectrum ultimately benefit from streamlined collection, analysis and sharing of digital evidence, and digital transformation
of manual processes. Agencies also benefit from Evidencentral Marketplace’s ecosystem of integrated solutions through accelerated time-to-value, streamlined
workflows and improved efficiency, and lower costs. Technology partners that join the marketplace can enhance the value of their solutions by making it easier for
agencies to leverage their data in concert with other forms of digital evidence to investigate, solve and prosecute crimes. The Evidencentral Marketplace is open
to a range of law enforcement technology partners. Marketplace categories include companies that provide RMS (Records Management Systems), CAD
(Computer Aided Dispatch), Body Worn Video, CCTV, Interview Room Recording, Crime Scene Media, 911 Audio Recording, Forensic Analytics, Video
Management and Analytics, and Court Case Management. Virtually any upstream or downstream application that creates or processes digital evidence is a
potential candidate to join the Evidencentral Marketplace.

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NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice
Biometrics to Empower Contact Centers in Safeguarding Consumers
30
NICE unveiled ENLIGHTEN Fraud Prevention, an innovative new solution for automatic and continuous fraudster detection and exposure. Bringing together
NICE ENLIGHTEN's comprehensive Customer Engagement AI platform with the company’s voice biometrics capabilities, the solution continuously scans
millions of calls to accurately pinpoint suspicious behavior and uncover previously unidentified fraudsters. Adopting a proactive approach, NICE ENLIGHTEN
Fraud Prevention significantly reduces fraud losses and handling time while protecting consumers and improving their experience. Unlike most technologies that
focus on a single call, NICE ENLIGHTEN Fraud Prevention includes powerful AI interpretive and predictive models that scan millions of voice interactions over
time to detect abnormal, risky behavior including requests to change addresses or authentication methods without relying on agents to manually capture
dispositions. NICE's Proactive Fraudster Exposure voice biometrics capability included within the solution is then used to expose perpetrators and create a ranked
and prioritized list of suspected fraudsters. Importantly, the solution is self-training, constantly learning from identified behaviors, continuously updating its AI
models and thus consistently improving results. With this novel solution, organizations can protect customers from account takeover and prevent exposure of
personally identifiable information, reduce fraud losses, optimize fraud analyst team efficiency and safeguard brand loyalty. NICE is the world’s leading provider
of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

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NICE Actimize Announces Next-Gen Fraud Management Platform Leveraging
Advanced AI and the Cloud to Fight Fraud and Enhance Customer Experience
31
NICE Actimize, a NICE business announced the latest version of its Integrated Fraud Management (IFM-X) platform that delivers one of the industry’s most advanced
detection capabilities powered by artificial intelligence and machine learning. Providing a real-time response in detection and decisioning across some of the most
extensive fraud coverage available on the market, NICE Actimize’s IFM-X introduces new capabilities that support financial services firms’digital acceleration strategies
with fraud management solutions for digital, real-time and open banking channels. By utilizing NICE Actimize’s advanced IFM-X platform, financial institutions will
achieve best-in-class fraud detection, prevention and end-to-end operational improvements. IFM-X offers enhanced, accelerated data acquisition capabilities which
enable financial institutions to leverage the vast amount of identity, device and other critical data elements required for advanced enterprise fraud management. This
next-generation fraud management (EFM) platform enables holistic, cross-channel fraud management that is flexible and scalable. IFM-X is driven by advanced
“Always on AI” and built upon deep industry expertise to provide clients with the ability to address new and emerging fraud trends with constantly adapting models that
stop new fraud threats in their tracks. The advanced capabilities of IFM-X are able to power the entire suite of NICE Actimize Enterprise Fraud solutions, covering
multiple payments products and servicing channels to allow organizations to stop fraud while delivering exceptional customer experiences. NICE Actimize is the largest
and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently
ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by
identifying financial crime, preventing fraud and providing regulatory compliance.

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OpenText Announces Flexible Cloud Platform for Developers
32
OpenText™ announced the OpenText™ Developer Cloud, a new cloud platform for application development based on OpenText information management
services. OpenText provides a platform for developers to create custom solutions to manage information, building a community of innovators that can create
better enterprise applications.
Developers now have access to wide collection of OpenText services that can be grouped into eight categories:
• Capture & Digitize: Allows for automated processes that greatly reduces or eliminates data entry errors
• Store & Manage: Allows for Content Services managing application critical information
• Analyze, Report: Allows for highly interactive analytics functionality to be seamlessly embedded into your solutions
• Process & Automate: Allows for the transition from manual business processes to be automated and driven by critical data points
• Search & Discover: Allows for powerful insight into your customers’ data landscape which can be used to freeze assets or dispose of liability
• Integrate & Access: Allows for reliable access between apps and data sources
• View & Communicate: Allows for customized creation and publication of content tailored to the targeted audience
• Protect & Secure: Allows for information and end-point security to ensure ultimate privacy, compliance, and governance controls

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Rethink Digital Transformation with OpenText Cloud Edition 20.4
33
OpenText™ announced the release of Cloud Edition (CE) 20.4. This release delivers innovations in the OpenText™ Cloud, that make it faster,
easier, and more cost-effective for customers to adopt new capabilities, reinvent business processes and seize emerging opportunities.
OpenText CE 20.4 delivers updates, enhancements, and new features across OpenText products and services. These include new SaaS
applications, new cloud services, customer-driven features, and a completely new developer cloud with documented APIs, connectors to
leading business applications, and a developer community for customers and partners. The OpenText Cloud provides flexible deployment
options with managed service expertise and run-anywhere software, amplified through partnerships with the major public cloud providers.
This helps remove barriers to innovation and smooth the flow of information across organizations. The OpenText Business Network Cloud
connects any business, person, system, or thing to build adaptive, ethical, and sustainable trading networks. Key updates in CE 20.4 include:
• 40 new connectors to key business applications added to Trading Grid to accelerate the deployment of hybrid integration projects.
• New applications like IoT Shipment Tracking Reference and Ecosystem Viewer that deliver actionable insights into operations.
• Freeway Cloud enables small and mid-sized companies to accelerate digital trading across a global supplier network.

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OpenText Introduces Enfuse On Air: A new digital conference format for
Cyber Resilience and Investigation Experts
34
OpenText™ announced the agenda and keynote speakers for OpenText Enfuse On Air 2020. The premier security conference focused on the
prevention, detection, and investigation of threats will be hosted digitally from November 10 – December 1. New content exploring emerging
trends and scalable solutions will be released live and on-demand every Tuesday over the course of four weeks. At Enfuse, practitioners and
industry experts in cybersecurity and data protection will come together to review best practices and find new opportunities with OpenText
solutions. Attendees will be able to access keynote presentations, live and on-demand sessions from OpenText experts and industry leaders,
and interactive virtual labs and CPE accredited training sessions. Each week will have a specific theme and provide opportunities for attendees
to hear from law enforcement, government, and enterprise experts tasked with solving emerging problems and better managing risk. On
November 24, Tarah Wheeler will speak to the future of cyberwar and share her perspective on threat modeling during the current era of rapid
technology change. As the former cybersecurity czar at Symantec and the Head of Offensive Security & Technical Data Privacy at Splunk,
Wheeler is a global leader in keeping private citizens and corporations safe from cyberattacks, and she will share her insights on how to best
adapt limited security resources to meet the challenges presented by COVID 19 and the evolution of remote work.

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OpenText brings Digital Investigation to the Cloud with Microsoft Azure
35
Opera GX, the world’s first gaming browser, is introducing new features that allow you to completely change the look of your browser, while
always keeping it fast and lightweight, as if freshly installed. At Opera GX, we are very keen on providing users with the most customization
options possible, and we just got better at it. The Secondary Colors feature goes beyond the previously available browser highlight colors and lets
you choose an entirely different color scheme for your browser. Those who like presets can now transform their browser with Rose Quartz,
Ultraviolet and Frutti di Mare, or go wild and create their own color scheme based on the color wheel. It gives you countless options to choose
from. From now on, the GX browser will also adapt the colors of the sidebar icons to the chosen color theme. GX goes way beyond the capabilities
of traditional browsers: it actually lets you tune the performance of your system with its CPU, RAM and Network Limiters to give you that extra
boost when gaming. This time, we’re pushing it further with GX Cleaner to purge those old and unnecessary files. GX Cleaner helps clean up the
junk browser files you don’t use anymore (think cache, cookies, browsing history or downloaded files). It’s designed to improve browser
performance while still allowing users to choose which files it deletes. GX Cleaner makes sure you only purge the files you want to, without
deleting anything important, and makes sure gamers have full control over their setups and their browser. The feature can be found in the sidebar.

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Qualtrics Unveils Next Wave of Experience Management Innovations that
Transform Organizations’ Listening Programs into Systems of Action
36
Qualtrics, the leader in customer experience and creator of the experience management category, announced several solutions, capabilities, and enhancements to the Qualtrics XM Platform™ that
powers the four core experiences of business: customer, employee, product, and brand. These innovations enable organizations to significantly scale their existing experience management programs
by becoming systems of action that proactively identify and automatically close experience gaps to improve customer retention, increase employee engagement, and drive brand loyalty.
New enhancements to Qualtrics XM Platform include:
• With customer, employee, and other stakeholder feedback coming from disparate channels and across departments, it has become difficult and time-consuming for leaders to distill insights, identify
the gaps, and take action. Trend Based Actions constantly monitors trends in key performance indicators across the organization and automatically triggers notifications and recommendations for
specific and effective actions if they drop below a certain threshold. It eliminates the manual process of spending hours sifting through feedback by immediately notifying stakeholders when key
metrics, such as CSAT or employee engagement rates, change, or when trends suddenly shift.
• Qualtrics XM Directory hosts the full history of a customer’s interaction and behavior with a brand to power personalized experiences. Now, XM Directory comes with Segments, a solution that
gives organizations the ability to build dynamic customer segments, based on their preferences, feedback, behavior, spending habits, and other indicators. With Segments, stakeholders can provide
their customers with deeply personalized experience with products, offers, and communications that are tailor-made to their needs, increasing satisfaction, and closing their unique experience gaps.
• As part of Qualtrics’ continued efforts to provide organizations with more governance tools and democratization, they’ve introduced Role Based Access for XM Directory. Stakeholders can now
establish granular access for individual users based on role and level at the organization.
• Relative Importance Analysis (RIA), an analytics technique often used by data scientists and statisticians, is now built into Stats iQ. RIA, with intuitive and easy to interpret results, makes it easier
for anyone to uncover key drivers and the root cause of poor experiences.

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SAP and Qualtrics Introduce Qualtrics® XM for Suppliers to Enhance
the Source-to-Pay Experience for Procurement Solutions from SAP
37
SAP SE and Qualtrics announced Qualtrics® XM for Suppliers, a new solution that empowers organizations to identify key areas of improvement across the
source-to-pay process to help secure critical supply, increase cost savings, mitigate risk and improve business agility. Qualtrics XM for Suppliers combines data from an
organization’s SAP® Ariba®, SAP Fieldglass® and SAP S/4HANA® solutions with real-time supplier insights and AI-driven intelligence from Qualtrics, an SAP
company. A majority, 66%, of chief procurement and chief supply chain officers said their procurement function is adept at mitigating risks with suppliers, according to
a study conducted by Oxford Economics and SAP. Yet only 51% said they can quickly find alternative supply sources, and 46% said that gaining visibility into supplier
performance is challenging. Qualtrics XM for Suppliers helps organizations enhance existing source-to-pay processes by listening, understanding and most important,
acting on supplier feedback at every touch point. As a leader in customer experience and creator of the Experience Management (XM) category, Qualtrics provides its
expertise to the new solution with key features of the Qualtrics XM Platform, such as the Qualtrics iQ engine, to help deliver:
• Predictive analytics and intelligence. Instantly access supplier feedback and gain insight into predictive indicators to support informed spend decisions across the
business.
• Automated and seamless workflows. Close experience gaps across the source-to-pay process with action plans that require no additional analysis and are
automatically provided to procurement teams.
• Real-time insights to action. With visibility into supplier health and interactions across supplier touch points, from onboarding to crisis recovery, procurement teams
know exactly where to implement change and which steps to take.

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Radware Announces Expanded Elastic Scalability And Resiliency for Its
Virtual DDoS Protection in AWS
38
Radware®, a leading provider of cyber security and application delivery solutions, announced expanded elastic scaling capabilities for its DefensePro®
Virtual Appliance (DefensePro VA) for Amazon Web Services (AWS). With support for the new AWS Gateway Load Balancer (GWLB), this new
DefensePro VA capability allows its users to automatically scale DDoS attack mitigation regardless of the attack size and without manual configuration.
Complementing AWS’s existing protection, Radware’s DefensePro VA adds advanced Layer 7 DDoS protection and Intrusion Preventions Systems (IPS)
with enhanced monitoring and analytics capabilities. Radware DefensePro VA for AWS offers advanced Layer 3 to Layer 7, behavioral-based, real-time
DDoS protection for AWS workloads with the added capability of automatically scaling in or out based on the traffic load. Elastic scaling helps provide better
cost management by using the needed compute resources and preventing over licensing of DefensePro VA appliances. Radware’s DefensePro VA is a part of
the suite of products Radware offers for AWS workload protection. In addition to DefensePro VA, Radware also offers Cloud Workload Protection (CWP),
Cloud Web Application Firewalls (WAF), and Alteon VA load balancers. Radware® is a global leader of cyber security and application delivery solutions for
physical, cloud, and software defined data centers. Its award-winning solutions portfolio secures the digital experience by providing infrastructure,
application, and corporate IT protection and availability services to enterprises globally. Radware’s solutions empower enterprise and carrier customers
worldwide to adapt to market challenges quickly, maintain business continuity and achieve maximum productivity while keeping costs down.

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New SDL Content Supply Chain Advisory Service Helps Brands Align
Content Strategy with Corporate Objectives
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SDL, the intelligent language and content company, launches the SDL Content Supply Chain (CSC) Advisory Service to help brands optimize their content supply chain, and ensure
consistent, high-quality experiences for customers across every touchpoint of their digital journey. According to Forrester, 80% of companies believe that inefficient content supply
chain processes hamper their ability to deliver on top business objectives. The SDL CSC Advisory Service tackles this challenge, providing a strategic roadmap and tangible action
plan focused on business goals to prioritize, optimize, create cohesion and increase connectivity throughout the entire content supply chain—across people, processes and technology.
The service has already demonstrated high ROI for businesses. One customer worked with the SDL CSC Advisory Service to implement best-practices across its EMEA business. It
has since saved €380k through more efficient content operations, and reduced the turnaround time for content by 50%. Another customer needed to increase time-to-market for new
digital content. Since working with the SDL CSC Advisory Service, it has reduced publishing times by 85%. A three-stage approach is offered by the SDL CSC Advisory Service team
when consulting with customers:
• Discovery Workshop: The aim of the workshop is to understand customers’ strategic goals, and how their current content supply chain, and underlying processes, support their
objectives. This involves understanding their current issues, content types, external audiences and internal stakeholders.
• Process Mapping: The focus of the Process Mapping workshop is to understand in detail the different content flows throughout the organization, the metrics for success and KPIs
currently being used. Each piece of the content ecosystem and IT architecture is evaluated, and a process map is developed that outlines the customer’s current content challenges.
• Findings Revealed: Once the CSC Advisory Service understands the current challenges and inefficiencies a report is delivered with its key findings. It offers insight into the current
obstacles, the business impact of recommended changes, and areas for improvement. An engagement timeline and implementation roadmap is also provided to help organizations
understand the changes required to achieve their strategic vision.

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Sisense Rolls Out New Wave of Security Enhancements
40
Sisense, the world’s leading analytics platform for builders, announced a series of updates to ensure the protection and
integrity of its global customer data remains at the highest level of security. It has received SOC 2 Type 2 certification for its
Cloud Managed Service as well as security recertification of several other compliance standards, including ISO 27001, as
well as HIPAA- HITECH and SOC 2 Type 2 for its Sisense for Cloud Data Teams. These enhancements showcase Sisense’s
continued investment as a cloud-native, security-led organization whose mission is to help customers infuse analytics
everywhere. Sisense works with organizations of all sizes (from non profits to large enterprises) and industries around the
globe, and is committed to protect and defend its customers’ security needs whether they’re deploying Sisense as a SaaS
solution, on-premises, or with a multi-cloud approach. With this unbiased, third-party validation of its security procedures,
existing customers can continue to expand their deployments of Sisense while new customers can more quickly begin to
deploy Sisense to infuse analytics at the right place and right time, every time.

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Sisense Security Certification Overview
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Sisense continues to maintain and invest in various security capabilities, solutions, and features to meet the ever-changing threat landscape. The
value these efforts bring to customers include:
• SOC 2 Type 2 certification for Cloud Managed Services offers a third-party technical report and assures customers that Sisense’s information
security measures are in line with the unique parameters of today’s cloud requirements.
• SOC 2 and ISO compliance affirms Sisense’s commitment to provide customers with the highest level of consistency and reliability from their
service provider.
• ISO 27001 compliance validates that the governance and oversight of information security management has been confirmed to keep customer
information at a high level of confidentiality, integrity, and availability.
• Sisense for Cloud Data Teams re-certification of SOC 2 Type II ensures any company’s data is securely managed to protect the interests of the
organization and the privacy of its clients.
• Sisense for Cloud Data Teams renewing its Health Insurance Portability and Accountability Act (HIPAA) demonstrates compliance in support
of partners in the healthcare industry.

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SnapLogic Now Available on AWS Marketplace
42
SnapLogic, provider of the #1 Intelligent Integration Platform, announced that it now supports SaaS contracts in AWS Marketplace, a digital catalog
with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on Amazon
Web Services (AWS). SnapLogic’s Intelligent Integration Platform uses AI-powered workflows to automate all stages of IT integration projects –
design, development, deployment, and maintenance – whether on-premises, in the cloud, or in hybrid environments. With availability in AWS
Marketplace, customers can now quickly leverage SnapLogic’s self-service interface to give both expert and citizen integrators the power to manage all
their application and data integration projects on a single, scalable platform. With SnapLogic, organizations can rapidly move data from hundreds of
apps and data sources into Amazon Redshift, with just a few clicks, in order to drive timely insights and quality decisions. Fast integration and accurate
analysis are critical elements of digital transformation success. Customers also benefit from a simplified software procurement experience by leveraging
their existing payment terms with AWS, and get consolidated billing for all of their AWS services, software, and SaaS product usage. SnapLogic powers
the automated enterprise. The company’s self-service, AI-powered integration platform helps organizations connect applications and data sources,
automate common workflows and business processes, and deliver exceptional experiences for customers, partners, and employees. Thousands of
enterprises around the world rely on the SnapLogic platform to integrate, automate, and transform their business.

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Snowflake Announces New Features to Mobilize the World’s Data in the
Data Cloud
43
Snowflake creator of the Data Cloud, announced new features that will deliver even more value for customers. The Data Cloud is a global network
where thousands of organizations mobilize data with near-unlimited scale, concurrency, and performance. Inside the Data Cloud, organizations can
unite their siloed data, easily discover and securely share governed data, and execute diverse analytic workloads. The new features announced will
enable Snowflake customers to work with more types of data, have a more powerful developer experience, deliver more control over data, and access
data services just as easy it is to access data within the Data Cloud. The speed at which data is generated continues to increase but the proliferation of
data silos means organizations can access only a small proportion of data inside or outside their businesses. Snowflake created the Data Cloud to unlock
the value of data by eliminating on-premises and cloud-generated data silos created within organizations and across their subsidiaries, business
ecosystems, geographies, and the one or more public cloud providers they use. Snowflake delivers the Data Cloud — a global network where thousands
of organizations mobilize data with near-unlimited scale, concurrency, and performance. Inside the Data Cloud, organizations unite their siloed data,
easily discover and securely share governed data, and execute diverse analytic workloads. Wherever data or users live, Snowflake delivers a single and
seamless experience across multiple public clouds. Snowflake’s platform is the engine that powers and provides access to the Data Cloud, creating a
solution for data warehousing, data lakes, data engineering, data science, data application development, and data sharing.

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Solace Announces General Availability of PubSub+ Event Portal’s New
Apache Kafka Capabilities
44
Solace announced the general availability of a new version of PubSub+ Event Portal that makes it easier for developers and solution architects to discover, catalog,
govern, and visualize Apache Kafka event streams, including those from Confluent and Amazon MSK. PubSub+ Event Portal gives application teams the power
to:
• Discover and import Apache Kafka events and application interactions;
• Catalog event streams already used within Apache Kafka environments;
• Visualize Apache Kafka topologies;
• Audit to flag discrepancies between design intent and runtime; and,
• Add application and event governance to Apache Kafka data.
Solace helps large enterprises become modern and real-time by giving them everything they need to make their business operations and customer interactions
event-driven. With PubSub+, the market’s first and only event management platform, the company provides a comprehensive way to create, document, discover
and stream events from where they are produced to where they need to be consumed – securely, reliably, quickly, and guaranteed. Behind Solace technology is the
world’s leading group of data movement experts, with nearly 20 years of experience helping global enterprises solve some of the most demanding challenges in a
variety of industries – from capital markets, retail, and gaming to space, aviation, and automotive.

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