T-Bytes Platforms & Applications

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T-Bytes
Platforms & Applications
November Edition 2019
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Table of Contents
1. Financial, M & A Updates..................................................................................................................................1
2. Solution Updates................................................................................................................................................15
3. Rewards and Recognition Updates..................................................................................................................37
4. Customer Success Updates...............................................................................................................................72
5. Partnership Ecosystem Updates.....................................................................................................................121
6. Event Updates....................................................................................................................................................50

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Financial, M & A Updates
Platforms & Applications Industry

Financial, M&A Updates
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Amdocs Reported Fourth Quarter Results for Fiscal 2019
• Revenue of $1,030 million, at the midpoint of the $1,015-$1,055 million guidance
range, adjusting for a negative impact from foreign currency movements of
approximately $5 million compared to our guidance assumptions
• GAAP diluted EPS of $0.90, above the $0.81-$0.89 guidance range
• Non-GAAP diluted EPS of $1.08, above the midpoint of the $1.04-$1.10 guidance
range
• GAAP operating income of $144 million; GAAP operating margin of 14.0%
• Non-GAAP operating income of $178 million; non-GAAP operating margin of 17.3%
• Quarterly free cash flow of $179 million, comprised of cash flow from operations of
$214 million, less $34 million in net capital expenditures and other; normalized free
cash flow of $190 million (1)
• Twelve-month backlog of $3.49 billion, up $90 million sequentially and up 3.9% as
compared to last year’s fourth fiscal quarter
• The board of directors approved a quarterly cash dividend of $0.285 per share to be
paid on January 24, 2020
• The board of directors also approved a 15% increase in the Company’s quarterly cash
dividend payment from $0.285 per share to $0.3275 per share, anticipated to be first
paid in April 2020, subject to shareholder approval at the January 2020 annual meeting
• The board of directors has approved a share repurchase plan authorizing the
repurchase of up to $800 million of ordinary shares at the company’s discretion; this
plan has no expiration date and is in addition to the current authorization, which, as of
September 30, 2019, provided for up to $239 million of remaining repurchase
authority.
Executive Commentary
“We are pleased to report a strong finish to our fiscal year 2019. Q4 revenue was in
line with the midpoint of our guidance on a constant currency basis and was driven
by stable trends in North America, solid year-over-year growth in Rest of World
and our best quarter in more than a decade in Europe. Profitability was stable and
cash collections were healthy as we met key milestones relating to our customer
project activity. As such, we exceeded our fiscal 2019 target for normalized free
cash flow of $600 million and delivered full year non-GAAP earnings per share
growth of 6.9%, which is consistent with the high end of the original guidance
range of 3% to 7% that we provided last November,” said President and chief
executive officer of Amdocs Management Limited. We are excited to announce a
multi-year agreement that extends our collaboration with AT&T to modernize and
upgrade AT&T’s digital business support systems, as 5G and the cloud will lead to
new business and consumer applications. In addition to customer experience and
digital enablement programs, our alliance with AT&T will be expanded to include
activities in strategic areas such as data analytics and security. We are very proud of
our deep relationship spanning many decades with AT&T and we look forward to
strengthening this relationship as the communications and media industry continues
to innovate at an unprecedented pace.”
Description
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Avaloq completes the acquisition of Derivative Partners
Avaloq, the leading cloud platform and service provider for banks, wealth
managers and investment firms, has successfully closed the acquisition of
Zurich-based Derivative Partners AG, the number one independent
information and data provider for structured products and derivatives in
Switzerland. The deal was first announced in July this year. Derivative
Partners will continue to operate as an organizational entity, with all staff
retained. Detailed financial terms are not being disclosed. The acquisition
puts Avaloq at the forefront of utilizing differentiating data for structured
product and ETF markets on its platform. With Derivative Partners’
powerful analytical services, Avaloq is able to offer both established and
new clients the independent valuation, trading and management of highly
complex financial instruments at a time when their use by banks and
wealth managers is becoming increasingly more relevant. Derivative
Partners provides solutions for structured products to more than 40 market
participants including issuers, private banks, asset managers and
exchanges with valuations of option-linked securities and complex
financial products. Among other capabilities, the firm calculates
regulatory figures and portfolio management ratios as well as third-party
valuation models and provides quantitative support for investment
banking and trading divisions.
Avaloq’s Group CEO, said: “We are delighted to have closed this
significant acquisition, and I would like to thank the team at Derivative
Partners for their utmost professionalism throughout the process. We
are truly delighted to welcome them into the Avaloq Community, with
our clients set to benefit from the firm’s extensive consulting
capabilities and unparalleled know-how around structured products.
The acquisition highlights Avaloq’s strong market confidence and
underpins our vision of reinventing the financial experience in a fully
digitized, always-on and data-driven world through powerful data
analytics.”
Description
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JDA’s SaaS Momentum Drives Strong Q3 Results
• JDA Software, Inc., announced strong Q3 2019 results driven by 80% SaaS
revenue growth and 10% total revenue growth versus the same quarter in
2018.
• JDA continued its forward momentum in the transition to a
subscription-based business model as SaaS bookings grew 39% on a
year-to-date basis. Q3 SaaS mix is up 6 percentage points year-over-year
(YoY) to 54% of total product (software and SaaS) bookings for the quarter
and up 10 percentage points to 44% on a year-to-date basis. Year-to-date total
product bookings were up 9% YoY.
• SaaS annual recurring revenue ended at an all-time high of $180 million.
Third quarter total company revenue grew 10% YoY fueled by SaaS revenue
growth of 80% and Professional Services revenue growth of 11%.
Year-to-date total company revenue grew 8% with SaaS revenue growth of
87% and Professional Services revenue growth of 10% YoY. To date, JDA
has seen strong cloud adoption by customers; more than 550 customers are
using JDA Cloud.
• JDA closed 16 product deals1 over $500,000 in Q3 2019 and closed 47
year-to-date, continuing the momentum seen in recent quarters for customers
relying on JDA for their large, transformational digital supply chain
initiatives. Additionally, JDA added 36 net new customers in Q3 2019, and
105 new customers year-to-date.
“In the third quarter, JDA delivered robust SaaS annual recurring revenue
growth and consumption metrics,” said Chief executive officer, JDA.
“Our pivot towards an edge-enabled supply chain is now showing
meaningful traction as customers derive value from the Luminate
machine learning-driven platform.”
Description
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Kinaxis Inc. Reports Third Quarter 2019 Results
• Q3 2019 total revenue increased 29% to $47.1 million with SaaS revenue growing by 28% to $31.2
million. Adjusted EBITDA was up 29% to $12.1 million (26% of revenue) and profit grew 70% to
$4.5 million from $2.7 million. Both adjusted EBITDA and profit reflected the impact of a one-time
charge of $2.5 million related to a previously disclosed and now amicably resolved arbitration
proceeding. Excluding this charge, adjusted EBITDA and profit were $14.6 million and $6.3 million,
respectively.
• Revenue: Growth in total revenue of 29% was driven primarily by 28% growth in SaaS revenue,
which resulted from contracts secured with new customers, as well as expansion of existing
customer subscriptions. Subscription term license revenue growth depends on the timing of
renewals, expansions and new engagements for on-premise and hybrid subscription arrangements,
and will vary substantially quarter to quarter.
• Gross profit margin: Growth in gross profit margin to 71% resulted from the growth in SaaS
revenue, partly offset by an increase in costs of revenue, such as related headcount, partner and
third-party costs, and higher depreciation costs associated with the expansion of data center capacity.
• Profit and adjusted EBITDA: The 70% increase in profit and 29% increase in adjusted EBITDA
was due to an increase in revenue and gross profit, partly offset by an increase in operating
expenses, including investments to support the company's long-term strategic growth initiatives and
a one-time charge of $2.5 million related to a previously disclosed arbitration proceeding. Excluding
this charge, adjusted EBITDA and profit were $14.6 million and $6.3 million, respectively.
• Cash from operating activities: The 41% decrease in cash from operating activities was largely due
to fluctuations in operating assets and liabilities including a smaller decrease in trade and other
receivables compared to Q3 2018, partly offset by higher profit. At September 30, 2019, cash, cash
equivalents and short-term investments grew by $20.7 million to $202.2 million from $181.5 million
at December 31, 2018.
"As expected, our success in the second quarter winning some very large new customers, such
as British American Tobacco, Honda, Yamaha Motors, Teva Pharmaceuticals and others has led
to faster SaaS revenue growth in Q3. Bookings were strong again in the third quarter, such that
our backlog has grown further and provides excellent visibility into the remainder of 2019. We
are increasing all aspects of our guidance, with higher expectations for SaaS, term license and
total revenue, as well as a higher EBITDA target for the year," said President and Chief
Executive Officer.
Description
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Nemetschek Group closes third quarter of 2019 with earnings
record and unabated high growth rate
• The Group sales rose in the third quarter to 138.3 million euros. High organic growth of 15.7% and the strong
development of the newly acquired Spacewell brand led to growth of 20.4% compared to the same quarter of the
previous year. In the first nine months, sales increased by 22.7% over the same period last year, organically by 17.2%.
• With a plus of 31.5% to EUR 76.6 million, the recurring revenues from software service contracts and subscriptions
remained a key growth driver in Q3 . The nine-month perspective showed similar growth dynamics (+ 33.9%).
• Sales from subscription models ( Subscription ) contributed particularly well , rising by 119.0% in Q3 and by
129.6% in the first nine months. For some Nemetschek brands such as dRofus, RISA or Spacewell, much of the
business is already based on subscription. With Maxon at the beginning of September this year, another brand with its
new product release has strengthened the strategic orientation of the Nemetschek Group towards a subscription-based
business model, which offers new customers particularly attractive opportunities due to the discontinuation of the
license fee. The rising subscription revenues ensure a high level of continuity and planning security. The growth
power of Nemetschek can therefore no longer be measured by license sales alone.
• Consolidated operating profit ( EBITDA ) increased significantly by 46.4% to EUR 42.8 million in Q3. Thus, the
EBITDA margin jumped to a high 30.9% (previous year's quarter: 25.5%). In the first nine months, the margin
improved to 29.4% (same period of the previous year: 26.7%).
• The sharp increase was positively impacted by the first-time adoption of the new IFRS 16 accounting for leases.
Adjusted for this effect, the EBITDA margin in Q3 of 28.2% was also higher than in the previous year and in the first
nine months at the previous year's level (26.7%).
• The quarterly surplus nearly trebled in Q3 as a result of the strong operating business and a positive one-time effect
from the successful sale of the non-strategic stake in DocuWare from EUR 18.2 million to EUR 54.0 million. The
income from the sale of DocuWare in the amount of 29.9 million euros is shown in the financial result. Earnings per
share jumped from 0.16 euros to 0.47 euros. Adjusted for the positive one-time effect, the quarterly surplus amounts to
€ 24.1 million (+ 32.4%), or earnings per share of € 0.21. Net income for the nine-month period rose by 81.3% to
EUR 95.4 million, corresponding to earnings per share of EUR 0.83 (previous year: EUR 0.46).
"Nemetschek is heading straight for another record year. The nine-month results reflect our strong positioning
along the entire value chain in the construction industry, accompanied by high growth momentum and increased
efficiency. Our group has never been as strong and competitive as it is today, "said pokesman for the board and
CFOO of the Nemetschek Group.
Description
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PROS Holdings, Inc. Reports Third Quarter 2019 Financial
Results
• Total revenue of $64.2 million, up 31% year-over-year.
• Subscription revenue of $37.5 million, up 57% year-over-year.
• Subscription gross margins of 71% and non-GAAP subscription margin of 73%, up nearly 650 basis points
year-over-year.
• PROS anticipate the following based on an estimated 42.1 million basic weighted average shares outstanding for the
fourth quarter of 2019 and a 22% non-GAAP estimated tax rate for the fourth quarter and full year 2019
• PROS anticipate the following based on an estimated 42.1 million basic weighted average shares outstanding for the
fourth quarter of 2019 and a 22% non-GAAP estimated tax rate for the fourth quarter and full year 2019
Recent Business Highlights
• Launched a completely redesigned user interface for PROS Control that empowers B2B customers to deploy even
more sophisticated and dynamic pricing strategies in an intuitive, self-serve manner.
• Strengthened PROS travel technology leadership position with the acquisition of Travelaer SAS and the launch of
PROS Retail for Travel, an end-to-end e-Commerce solution that empowers carriers to deliver a best-in-class buying
experience and personalized offers to travelers with IATA New Distribution Capability (NDC) Level 4 capabilities.
• Established a global alliance with Ernst & Young (EY) to help customers accelerate their digital commerce
transformations and value recognition by combining EY’s strategy and process design acumen with PROS
AI-powered solutions; under the alliance, EY is building a global PROS practice to augment and lead the delivery of
PROS Pricing and Configure-Price-Quote solutions.
• Received several prestigious honors in recognition of our AI-powered digital selling innovations, including being
named to the 2019 Constellation ShortList™ for Price Optimization Solutions and Configure, Price, Quote (CPQ)
Software and to the 2019/2020 Microsoft Business Applications Inner Circle in addition to winning the Golden Bridge
Gold Business-to-Business Products Award and the Bronze Stevie® Business-to-Business Best New Product Award.
• Announced that the PROS Outperform 2020 Conference, the premier event for pricing leaders, digital executives and
industry strategists from across the globe, will take place October 6 - 8, 2020 in Orlando.
• Appointed John Allessio as Chief Customer Officer to lead PROS global delivery, customer success, and customer
and partner enablement efforts as PROS further commits to deepening customer engagement and delivering
exceptional customer value at scale.
“As buyers’ expectations change in the digital economy, Global 2000 companies across industries are turning to
us to power their digital sales transformations,” stated CEO. “Our innovations are resonating in the market,
which is leading us to increase our sales pipeline, grow our revenue, and deliver more customer value than ever
before. We have the right team, strategy and solutions in place to continue to build upon our market momentum
and deliver a strong finish to 2019.”
Description
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SurveyMonkey Announces Third Quarter 2019 Financial
Results
• Revenue was $79.3 million for 22% year-over-year growth.
• Enterprise sales revenue was approximately 23% of total revenue, up from
approximately 12% in Q3 2018 and 20% in Q2 2019.
• Paying users totaled 713,217 compared to 621,071 in Q3 2018, for 15%
year-over-year growth, and up 20,762 paying users from Q2 2019, for 3%
quarter-over-quarter growth. Approximately 82% of paying users were on
annual plans, up from 76% in Q3 2018 and 80% in Q2 2019.
• Average revenue per user was $448 compared to $418 in Q3 2018, for 7%
year-over-year growth, and up from $442 in Q2 2019, for 1%
quarter-over-quarter growth.
• GAAP operating margin was (19%) and non-GAAP operating margin was 3%.
• GAAP net loss was ($16.3) million and Adjusted EBITDA was $11.5 million.
• GAAP basic and diluted net loss per share was ($0.12). Non-GAAP basic and
diluted net loss per share was less than one cent.
• Net cash provided by operating activities was $23.5 million, free cash flow
was $19.8 million, and unlevered free cash flow was $23.2 million, for 30%,
25%, and 29% margin, respectively.
• Cash and cash equivalents were $116.2 million and total debt was $216.0
million for net debt of $99.8 million.
“SurveyMonkey’s strong Q3 results underscore that feedback is a necessity
for any business that values its stakeholders,” said Chief executive officer at
SurveyMonkey. “This quarter, we added more than 500 new customers to
our growing enterprise roster, including Zoom, IBM and Thule Sweden, and
we scaled enterprise sales to 23% of total revenue. We maintained solid
execution on both driving adoption of our collaborative self-serve Teams
plans and expanding our international footprint, as promised at our IPO one
year ago. We also strengthened our customer experience capabilities with the
acquisition of GetFeedback, an experience management solution designed
for the Salesforce ecosystem. We are excited about this momentum as we
enter the fourth quarter.”
Description
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Temenos Accelerates SaaS-Based Temenos Infinity, Integrating Kony’s Award-Winning
Digital Banking Product, Just 30 Days After the Kony Acquisition
Temenos, the banking software company, showcases Temenos Infinity, the
leading omnichannel digital banking product covering customer engagement
from acquisition, to account servicing, through to long-term retention. Just a
month after its acquisition of Kony, the No.1 US digital SaaS company,
Temenos has integrated Kony’s dynamic digital banking user experience into
Temenos Infinity, helping banks deliver compelling user engagement
throughout the customer lifecycle. Temenos Infinity with its deep analytics is
the leader in driving customer acquisition and digital banking engagement
and enables banks to increase digital revenues 5x and cut customer
onboarding time by 75%. Built on a microservices architecture, Temenos
Infinity is the most open and agile SaaS product allowing banks to
continuously extend and expand their solution for all or portions of the
customer lifecycle. Temenos Infinity is connected to all major international
and US core banking systems as well as Temenos T24 Transact. With over
600 banking clients including blue-chip names such as HSBC, Itau Unibanco
and Regions, Temenos Infinity enables banks to offer an unrivalled customer
experience across their customer’s entire banking lifecycle. Temenos Infinity
has been recognized as being a leader by top analyst houses such as
Forrester, Gartner, Ovum and IDC.
Product Director, Digital, Temenos, said: “The breadth of Temenos
Infinity is unique as it now covers the entire retail customer’s banking
lifecycle, helping banks offer unmatched digital experiences to their
customers. Temenos Infinity can help banks increase customer acquisition
and deposits to drive lending and revenue opportunities throughout the
bank. In a month since the Kony acquisition, the development talent from
both companies have added a significant amount of exciting functionality
and ease of generating customer journeys and experiences that will
provide banks in both North America and internationally with an
unrivalled customer experience and omnichannel banking product. Best
in class digital banking, just got better!”
Description
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Access goes global through the acquisition of Attaché
The Access Group, the UK-based leading provider of software to growing
mid-market businesses, announced the acquisition of Attaché, an
Australian-based Financial Management and Payroll software supplier
with over 30 years’ experience providing software to Australasian
mid-market businesses. This is the first wholly overseas software business
acquired by the Access Group and establishes its intent to take its Access
Workspace solutions beyond its home market in the UK and onto the
global stage. Access is one of the fastest growing UK-based tech business
and has recently announced impressive results for the year ended 30th
June 2019. Posting more than 40% growth in both revenues and EBITDA
for this period, the company’s record of uninterrupted profitable growth
now stands at eleven straight years. Having already established a small
foothold in the Asia-Pacific region through recent acquisitions, this was a
logical next step for the business. Over its 30 year history, Attaché has
grown to become one of the mainstay Finance and Payroll software
technology providers in the market. Attaché serves more than 2,800
customers based in Australia, New Zealand and the Pacific Islands helping
each of these businesses to meet the operational and regulatory
requirements for their businesses.
CEO, The Access Group, commented, “Access is excited to welcome
Attaché into the Access Group. The addition of Attaché establishes a
significant foundation for us to launch into the Australasian
marketplace and commences the process of extending Access’s success
in the mid-market business software sector beyond our home base in
the UK. With around 100,000 businesses falling into the local
mid-market sector, providing a third of all revenue and jobs, the
potential for Access Workspace is huge. We look forward to deepening
our relationship with Attaché’s customers and further supporting them
with the broad array of solutions available through Access Workspace
in the coming months and years.”
Description
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Access expands HR and Payroll presence into the SME sector with
acquisition of People HR and The Payroll Service Company
The Access Group, one of the UK’s leading software providers for mid-sized
organisations, announced the acquisitions of People HR, a Doncaster based
HR solutions provider and The Payroll Service Company, a Cambridgeshire
based Payroll solutions provider. Through these strategic acquisitions Access
has extended its capability to serve an even wider range of organisations
looking to power their success through their most important asset - their
people. With the HR market changing rapidly and every organisation
grappling with how they improve attraction, management and employee
engagement, more organisations are turning to the Access People Solutions
suite to help them become a more social enterprise. People HR has fast
become a leader in the HR systems market in the UK, with more than 5,000
companies utilising their solution to transform their organisations into social
enterprises. The business was co-founded by Manjit and Sat Sindhar, who
both have a deep heritage in the HR software market. The Payroll Service
Company (PSC) has grown to become one of the mainstay Payroll solution
providers in the UK market, built on their 45 year heritage in serving this
sector. PSC currently delivers payroll services for more than 1,300
companies enabling them to meet the operational and regulatory
requirements of managing their payroll.
CEO, The Access Group, commented: “Access is excited to welcome
People HR and PSC into the Access Group. The addition of these two
strategic acquisitions further enhances our presence in the HR and Payroll
solutions market particularly in the small to medium market. With the
UK experiencing a tightening of resource availability, we believe that
organisations will now more than ever require the capability to easily
attract, retain, engage and re-train employees, as opportunities for growth
and expansion present themselves. With the addition of the People HR
and PSC products into the Access People Solutions suite, delivered on
Access Workspace, we are extremely well positioned to take advantage of
a market that is forecast to grow at a CAGR of 14% globally through to
2023. Together, we will have the strongest suite of HR and Payroll
solutions in the market, for companies of all sizes.”
Description
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Veeva Completes Acquisition of Crossix
Veeva Systems announced it has completed its acquisition of Crossix
Solutions. Trusted by more than 200 pharmaceutical brands, Crossix
provides privacy-safe U.S. patient data and a best-in-class analytics
platform to help maximize media and marketing effectiveness. The
Crossix analytics platform provides technology that connects health and
non-health data for more than 300 million U.S. patients to drive greater
marketing effectiveness. Data includes Rx, OTC, clinical, claims,
consumer, hospital, media data, and more – all of which are protected by
best-in-class privacy safeguards. Crossix partners with top health brands
to maximize media and marketing effectiveness through robust data
analytics. Fueled by our privacy-by-design, patented Crossix SafeMine™
technology, Crossix connects the industry’s most comprehensive set of
health and non-health data, covering more than 300 million lives in the
United States. Crossix DIFA™, our best-in-class, cloud-based platform,
allows real-time measurement and optimization of complex, cross-channel
media campaigns aimed at patients and healthcare professionals.
“We’re excited to welcome the talented Crossix team to the Veeva
family,” said Veeva founder and CEO. “Crossix adds deep expertise in
patient data and data science to Veeva. Together, we can help the
industry optimize commercial execution and patient engagement to
drive better health outcomes.”
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Veeva Acquires Physicians World
Veeva Systems announced it has acquired Physicians World, a
leading provider of speakers bureau services. Veeva and
Physicians World are joining forces to meet the industry’s need
for a complete solution to plan and execute live and virtual
events for healthcare professionals. Together, the companies are
combining industry-leading cloud software and services to
streamline events management and compliance. Physicians
World is a trusted provider of full-service speakers bureau
logistics in the U.S. for life sciences companies of all sizes.
Veeva CRM Events Management provides more than 70
customers modern cloud software to manage in-person and
digital events. Bringing together industry-leading software and
services gives customers a single end-to-end offering for
planning and compliance that is easy to use and flexible.
“Physicians World has been a strategic partner to Veeva for
many years and has a track record of delivering exceptional
services and customer success,” said Founder and CEO of
Veeva. “We’re excited to welcome the Physicians World team
to Veeva. By bringing together best-in-class software and
services, we’re making it easier for life sciences to leverage
events as part of a more holistic engagement strategy and
build stronger customer relationships.”
Description
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Visma acquires Onestop Reporting: The future is all about data
and anaylsis
Visma has acquired OneStop Reporting AS, supplier of cloud-based
solutions for reporting, budgeting and analysis in Norway and
Sweden. Their solutions support integration with several
market-leading financial systems. OneStop Reporting's cloud-based
solutions have become the industry's preferred system, and the
company's vision of being a driving force in digitising reporting,
budgeting and analysis is a good fit with Visma's strategy. In the
future, the goal is to offer customers good prediction tools utilising
artificial intelligence and machine learning. The reporting solution
From OneStop reporting allows customers to tailor reports and
immediately access relevant data. By using support features, data can
be explored in-depth, and reports are easily shared. Their web-based
budgeting solution makes it possible to design the budget model
according to customers needs and record real-time budget data
online. Visma is well established within Business Intelligence and
analysis in the Nordic region. Through Visma bWise, the IT company
delivers Business Intelligence and analytics solutions to over 400
large companies in Norway and Sweden.
"Managing your business by looking in the rearview mirror is no
longer sustainable. The future is all about analysis. With this
acquisition, we allow companies to manage their business based
on data and analysis rather than their gut feeling," said CEO of
Visma Software.
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Workday Announces Intent to Acquire Scout RFP
Workday, Inc., a leader in enterprise cloud applications for finance
and human resources, and Scout RFP, a leading cloud-based
platform for strategic sourcing and supplier engagement, have
signed a definitive agreement under which Workday will acquire
Scout RFP in an all cash transaction. Leading procurement
organizations partner with lines of business to maximize
opportunities to support growth as well as drive critical cost
savings to impact the bottom line. With Scout RFP, Workday will
provide organizations a comprehensive source-to-pay solution with
a best-in-class strategic sourcing offering to transform the
procurement organization and deliver better business outcomes,
including reduction in spend, greater policy compliance, and
maximized engagement across key stakeholders. Scout RFP
provides an intuitive and modern cloud-based platform for
strategic sourcing and supplier engagement that makes sourcing
simpler, smarter, and more streamlined. Hundreds of customers use
Scout RFP to source faster, drive efficiency, and maximize the
value of supplier relationships.
“Scout RFP is an industry leader that is loved by procurement
teams who are undergoing a significant shift to better optimize
spend,” said Co-founder and CEO, Workday. “Together, we will
deliver a modern source-to-pay solution that accelerates our
momentum in the spend management market and expands how
customers can plan, execute, analyze, and extend in one
system.”
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Solutions Updates

Solution Updates
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Amdocs Launches Game-Changing Approach To Monetization And Customer
Service Relationships
15
Solution Description
Amdocs a leading provider of software and services to communications and media companies, launched RevenueONE, which
enables communications service providers (CSPs) to capture every revenue opportunity in the digital economy. In a 5G
ecosystem, CSPs will be able to quickly launch their own, and partner-based offerings, price plans and bundles, with a variety
of new one-time, subscription-based and alternative (loyalty, social currency, ad-supported, etc.) payment models. This shift to
future-ready monetization will change CSPs’ customer service relationships and foster innovative new service offers from
smart spaces, IoT and media to network slicing and edge monetization. Taking a new approach to billing, Amdocs
RevenueONE also shortens CSPs’ time to cash by decomposing mission-critical charging, billing, payments, incentives and
product-catalog processes into DevOps-ready, cloud-native microservices, turning batch billing processes into real-time
functions. Amdocs RevenueONE takes charging to the edge by leveraging distributed, 5G-ready architecture that can be
deployed on private datacenter infrastructure with AWS Outposts or using Amazon Web Services (AWS) public regions.
RevenueONE includes Amdocs’ industry-first 5G-ready charging, that supports any new service in the 5G digital economy. It
also includes an open and agile catalog which ensures that business users can create new products, offers and bundles in
minutes, using an intuitive graphical interface and pre-defined pricing templates.

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Amdocs Accelerates Service Provider Journeys To 5g And Open Cloud Networks With Expanded
Integration And Validation Services As Part Of The Telecom Infra Project
16
Amdocs a leading provider of software and services to communications and media companies, at the Telecom Infra Project
(TIP) Summit ’19 announced its expanded role in delivering integration and validation services within the TIP initiative.
TIP is a global community with a mission to accelerate innovation and help the industry build the networks of the future.
Amdocs is contributing to the TIP community in multiple areas, including supporting Plugfest activities that enable
Disaggregated Cell Site Gateway (DCSG) solutions to be developed by several technology vendors. Amdocs will conduct
the end-to-end network testing and functionality validation to verify readiness for deployment in commercial networks.
Amdocs is an inaugural member of the TIP Exchange, which distills TIP-qualified offerings for members to showcase their
products and enable service providers to easily evaluate technology and partnerships for flexible and innovative
connectivity solutions. Amdocs is a leading software and services provider to communications and media companies of all
sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions,
long-term business relationships with 350 communications and media providers, and technology and distribution ties to 600
content creators, Amdocs delivers business improvements to drive growth. Amdocs and its 25,000 employees serve
customers in over 85 countries.

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Apto Launches Apto Data: Commercial Real Estate’s #1 CRM and Deal Management Platform
Now Includes Property Data Built Right In
17
Apto, the industry-standard CRM and deal management software for commercial real estate brokers, has launched Apto
Data, which includes 30 commonly used data points for every commercial and multifamily property in the U.S. Apto Data
comes built right into Apto, making Apto the only leading commercial real estate customer relationship management
software with commercial property data built in. One innovation follows another at Apto as the company continues to build
out its platform for commercial real estate brokers. In the past year the company launched Apto Property Sites property
marketing functionality and improved email marketing integration to help commercial real estate brokers market properties
faster and more efficiently. Now, brokers can create custom property listing sites with lead capture forms and inquiries
tracked in Apto, and send marketing emails straight from the Apto CRM with leads and responses tracked in Apto. Apto, the
commercial real estate software company, is the #1 CRM and deal management platform for commercial real estate brokers,
with more paid users than any other service. Apto was built by and for brokers to help them manage contacts, properties,
listings and deals from anywhere on any device. Apto customers include thousands of independent brokers around the
world, as well as multinational brokerages CBRE, JLL, NKF, Cushman & Wakefield and others. Headquartered in Denver,
Apto is one of the fastest-growing private companies in the U.S., as ranked by Inc. magazine four years in a row.

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Comarch Launches AIM, a cross-sector artificial intelligence platform
18
Comarch is excited to introduce a first of its kind cross-sector artificial intelligence platform, Comarch Artificial Intelligence
Management (AIM). Powered by the latest innovations in AI and machine learning (ML), Comarch AIM is the cross-industry,
enterprise-ready, cloud-based solution that will change the way you do business – making your enterprise more efficient, cost-effective,
and data-driven than ever before. With faster implementation and easier integration, AIM reduces the risks associated with transitioning
to AI-driven processes with easy, configurable solutions that will grow with your business requirements. Our suite of best-in-class AI
solutions were built to take your enterprise to the next level. Comarch AIM is an out-of-the-box solution that will allow you to:
• Detect system anomalies before they disrupt your work
• Streamline ongoing regulatory compliance management
• Unlock key benefits from your data to better understand your customers’ behavior
• Automate tasks – from addressing customer requests to guiding employees through internal processes
• Empower your employees to focus on the high-value work critical to your enterprise
Gain a competitive advantage with a cutting-edge solution specialized for your industry. With over 26 years of industry experience,
Comarch has worked with clients of all types and sizes – from banks to airlines to retailers. Of Comarch’s 6,000+ employees, over 85%
are engineers dedicated to providing technology that helps clients better meet their business needs. Comarch invests 12% of its
revenues to research and development every year, because technology is at the heart of our operations, and each of the solutions we
provide is fueled by our proprietary technology.

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American Express Expands Virtual Card Footprint With Coupa Pay Integration
19
American Express and Coupa announced the availability of the American Express virtual Card as a payment option within Coupa’s
leading business spend management (BSM) platform. The new payment integration with Coupa Pay, a set of payment and financial
solutions within the Coupa BSM platform, is expected to first be available to American Express Corporate customers in the United
Kingdom and Australia in late 2019 and the United States in mid-2020. The partnership will give businesses the ability to better
manage supplier payments. Using the American Express virtual Card solution in Coupa Pay is easy. Businesses will be able to use
American Express virtual Cards to pay suppliers for spend that goes through the Coupa platform. Once the business' eligible
American Express account is tied to Coupa Pay, virtual Cards can automatically be sent to authorized suppliers.
Additional benefits from this integration include:
• Businesses who prefer American Express will benefit from increased security through American Express virtual Card payments,
reduced fraud, visibility into the full payment process, automated invoice matching and reconciliation, and tracking to help manage
cash flow. American Express customers will also receive servicing and supplier onboarding support from both Coupa and American
Express.
• When paid with American Express virtual Cards, suppliers will get paid quickly and benefit from great visibility into their
payment details.

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DocuSign extends Agreement Cloud for Salesforce
20
DocuSign announced two new solutions that continue to build on its market-leading eSignature offering—this time in the
generation and negotiation of agreements, and the management of the entire contract lifecycle. DocuSign Negotiate for
Salesforce, available today on Salesforce AppExchange, helps companies accelerate the process of generating and negotiating
agreements. And DocuSign CLM, available today on AppExchange, represents the next generation of the company's contract
lifecycle management offering—a solution born from the acquisition of Chicago-based SpringCM in September last year.
These new products extend the overall capability of the DocuSign Agreement Cloud—the portfolio of more than a dozen
products and over 350 partner integrations that helps organizations digitally transform how they prepare, sign, act on, and
manage the agreements that are vital to their business. The new products also join the existing DocuSign Agreement Cloud for
Salesforce offerings—including DocuSign eSignature for Salesforce, the highly rated e-signature app on AppExchange that is
used by thousands of Salesforce sales reps every day. With DocuSign Negotiate for Salesforce, sales teams can streamline the
process of generating agreements by automatically inserting Salesforce customer, product, and pricing data directly into
contracts. They can use business rules to govern the inclusion or omission of other content. And during negotiation, they can
drive, track and manage all the versions and changes that the agreement goes through before it is ready to be signed.

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Druva Extends Platform with Most Comprehensive Protection and Automation
for Cloud Workloads
21
Druva, Inc., a leader in Cloud Data Protection and Management, announced powerful new capabilities providing
industry-leading coverage for cloud workloads, strategic integrations and automated functionality, to accelerate any
enterprises’ journey to the cloud. The updates include support for Slack and Microsoft Teams, new advanced backup,
recovery and global policy capabilities for AWS workloads, as well as integrations with ServiceNow, Splunk and Okta. The
latest enhancements ensure greater control and protection of data residing across these new cloud workloads, while also
making it accessible for critical business insights and analytics. Organizations are more data-driven than ever, and data is
driving core initiatives such as innovation and customer experience. The cloud has become the de-facto environment for
these programs, however, the movement of these critical processes to the cloud require the highest level of data protection
with thorough and effective security, compliance and workload visibility. Automation then becomes a key factor to
delivering value at scale without constant oversight and human effort. With today’s new capabilities, Druva is now
delivering the industry’s most comprehensive workload coverage and integration capabilities, empowering customers to
yield more from their data through key integrations with automation and visibility components, and delivering the best
value from their data at a fraction of the cost of other services.

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E2open Announces “Brexit-Ready in 24 Hours” Solution for Rapid Trade Compliance
and Regulatory Assessment
22
E2open, the one place in the cloud to run your supply chain, announced a solution for companies to assess compliance and
exposure with Brexit customs and trade regulations. Businesses are protected through access within 24 hours to the most up-to-date
UK harmonized tariff schedule and export control classification numbers, plus automated alerts to any impacts on their business
from the new and evolving import and export controls. This ensures regulatory compliance, avoids financial uncertainty by
calculating accurate total landed costs and identifies money-saving opportunities to take full advantage of post-Brexit UK trade
agreements.
Key capabilities of E2open’s Brexit solution include:
• Accurately assists in the classification of products by verifying commodity codes and export control numbers against the latest
UK Trade Tariff and the UK Export Control Order
• Automatically notifies users if export or import licenses are required, pinpoints available licenses and identifies imposed sanctions
and embargos
• Identifies duties, taxes, and fees and calculates total landed costs, simulating different results by changing variables
• Detects applicable preferential trade agreements and notifies users so the company can minimize duty payments
• Taps into the world’s most comprehensive trade content and includes daily updates to the latest Brexit regulations from dedicated
trade professionals

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E2open’s Fourth Quarter Technology Update Brings Improvements to its Entire Intelligent
Application Suite with Focus on Trade Compliance and Logistics
23
E2open, the one place in the cloud to run your supply chain, announced the release of its fourth quarter technology update,
delivering enhanced functionality and an improved user experience across every intelligent application suite including their
Global Trade Management and Logistics suite. E2open’s platform approach and rich heritage in multi-enterprise network
integration make it possible to quickly integrate new functionality from acquisitions and provide new abilities to break
functional silos by connecting the extended supply chain ecosystems to a whole new suite for global trade compliance and
logistics. These new capabilities converge into the platform with this update and include significant improvements to
channel rebates calculation engine, vendor shipment booking functionality, import and export trade compliance features and
a next-generation self-tuning engine for demand sensing modeling. E2open also launched a Brexit-Ready turnkey solution
which allows clients to automatically assess, analyze and mitigate Brexit impacts. The tool clarifies changing customs and
trade regulations, assesses landed cost impacts and finds money-saving opportunities to ensure compliance while reducing
risk. As a cloud-based offering, E2open rapidly brings the best in supply chain management technology to customers every
day with even more updates than we can share here. E2open customers can access a recording of the 19.4 product release
webinar on MyE2open customer portal.

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Finastra launches Hack to the Future
24
Finastra is inviting developers to step forward and build the next wave of innovative apps in its global fintech hackathon.
Hack to the Future blends virtual hacking around the globe with in-person ‘City Hack’ locations, bringing together hundreds
of students, data scientists, developers and fintechs, to collaborate, innovate and build. Between now and December 5,
2019, teams of up to five people are invited to register to build apps, integrating at least one Finastra API, across the
following areas:
• Retail Banking
• Corporate Banking
• Capital Markets
• Payments
With the chance to scoop a trip to Atlanta* to compete for the ultimate title at the FusionONE USA DevCon in February
2020, judges will be looking for the standout apps, critiqued on technology innovation, prototype execution and potential
business value. They will also have an eye on the extent to which the app makes a positive impact on communities, with a
bonus prize for the app which best embodies ‘banking for a better future’.

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Sage brings award winning Sage Intacct cloud financial management
to UK customers
25
Sage, the market leader in cloud business management solutions, is launching its financial management platform Sage Intacct to
customers in the UK. The native cloud platform gives CFOs and their teams the insights and automation they need to deliver a
value-add, strategic service, keeping up with the ever-changing demands of the digital business environment. Earlier this year, Sage
Intacct scored the highest product score (4.63 out of five) for Core Financials for the Lower Midsize Enterprises use case in the
2019 Gartner report Critical Capabilities for Cloud Core Financial Management Suites for Midsize, Large, and Global Enterprises.
This is the third straight year Sage Intacct has scored highest for that use case.
Sage Intacct provides finance professionals with:
• A platform designed for and by finance professionals: Sage Intacct is a powerful cloud financial management platform, designed
for finance professionals, providing deep multi-dimensional accounting, automation for efficient financial operations and
sophisticated visibility for real-time decision making
• Best of breed integration: Sage Intacct’s technology uses open APIs, making it easy to connect with third party cloud applications,
including Salesforce, providing a highly extensible and scalable platform
• Lower cost of ownership: Sage Intacct is a highly modular solution where customers pay for what they need, get more efficient
and cost-effective implementations, world class security backups and disaster recovery delivering a lower total cost of ownership

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QuickBooks Offers Live Bookkeeping On-Demand
26
Intuit Inc. introduced QuickBooks Live Bookkeeping, a new offering that turns QuickBooks into a trusted collaboration platform, connecting self-employed
people and small business owners with on-demand live experts through the QuickBooks product. Offered via a monthly subscription, QuickBooks Live connects
small businesses to an experienced bookkeeper to help ensure their records are accurate and up-to-date, giving them the confidence that their books are done
right and the freedom to focus on the important work of delighting their customers. QuickBooks Live solves the two biggest challenges small business owners
without accountants face: the lack of confidence that they’re managing their books correctly and finding an expert to help them manage their books on an
ongoing basis. Today, 40 percent of small businesses using QuickBooks are not connected to an accountant. Yet, small businesses connected to an accountant say
they are twice as likely to succeed. For bookkeepers, many struggle to find new clients and retain them, with most only adding an average of four new clients
per year. Combining the technology and simplicity of QuickBooks with a virtual, on-demand network of screened bookkeeping professionals, QuickBooks Live
delivers both confidence and expertise to small businesses when they need it most, giving them the freedom to focus on other aspects of their businesses. Small
business owners who don’t know exactly what kind of accounting help they need can get basic bookkeeping services from experts inside the product, including
categorizing expenses, reconciling accounts and transactions. Through QuickBooks Live, small businesses are provided with a dedicated, virtual bookkeeping
team to oversee their needs, including a primary bookkeeper, who serves as the main point of contact. This lead expert will understand an individual’s unique
needs, walk the business owner through a custom setup of QuickBooks and close the business’s books each month, while providing an accuracy guarantee1 for
the work they perform. Additionally, business owners can get on-demand assistance from their dedicated bookkeeping team when questions come up, including
chat with screen share and one-way video options. QuickBooks Live also provides a full year-end report for small businesses using the service to assist with tax
preparation.

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QuickBooks Brings AI-Driven Innovations to Small Businesses
27
Intuit Inc. announced new product innovations designed to leverage the latest in artificial intelligence (AI),
bringing technology typically reserved for the world’s biggest companies directly to small businesses. Being part
of QuickBooks now means being part of the growth of one of the most advanced AI-driven, expert small business
financial platforms in the world, giving small businesses the advantage they need to succeed Announced at Intuit’s
sixth annual QuickBooks Connect conference, more than five thousand attendees were the first to see the
advanced capabilities of QuickBooks’AI-driven expert platform. New innovations help simplify and automate
work, while eliminating drudgery and tedious tasks by identifying patterns in the billions of transactions that flow
through the QuickBooks platform. QuickBooks takes the guesswork out of being a small business owner or
self-employed by being the single source of truth for their business. QuickBooks Online now uses AI to automate
certain repetitive back-office work, reduce friction in getting paid, and improve forecasts of cash flow. This makes
small businesses smarter, more successful and free to focus on the important work of delighting customers.

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nCino Boosts Its Bank Operating System with Artificial Intelligence to
Drive Automation and Provide Predictive Analytics
28
nCino, the worldwide leader in cloud banking, announced it has expanded its Bank Operating System with nCino IQ (nIQ). nIQ
uses artificial intelligence (AI) and machine learning to increase efficiency through automation and provides insights through
analytics to improve the overall customer experience by helping financial institutions make faster and more informed decisions
and become more predictive and proactive. As part of the nCino Bank Operating System, nIQ works across a financial
institution's front, middle and back office to empower bank and credit union employees to respond to customer needs more
quickly and remain compliant by providing increased visibility and actionable insights. With nearly two-thirds of financial
institutions citing increasing operational efficiency as their top priority over the next one to two years,1 nIQ provides effective
tools to automate and connect banking processes, eliminate costly and laborious data entry and inform data-driven decisions to
improve the customer journey. Financial institutions can utilize nIQ across all lines of business, including commercial, small
business and retail banking, as well as with customer engagement, to drive positive impact:
• nIQ Data Recognition automates data extraction, such as tax returns and financial statements;
• nIQ Insights leverages predictive analytics to measure performance and monitor risk across the organization; and
• nIQ Digital Assistant drives personalized experiences to support bankers with real-time information when they need it most.

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Oracle Introduces Cloud Native Modern Monetization
29
Digital service providers are transforming their monetization systems to prepare for the upcoming demands of 5G
and future digital services. Oracle Communications’ new cloud native deployment option for Billing and Revenue
Management (BRM) addresses these demands by combining the features and extensibility of a proven, convergent
charging system with the efficiency of cloud and DevOps agility. Oracle Communications’ cloud native BRM
deployment option provides a modern monetization solution to capitalize on the opportunities presented by today’s
mobile, fixed and cable digital services. It supports any service, industry or partner-enabled business model and
provides a foundation for 5G network slicing and edge monetization. Cloud native BRM enables internal IT teams to
incorporate DevOps practices to more quickly design, test and deploy new services. Organizations can optimize their
operations by seamlessly managing business growth with efficient scaling and simplified updates, and by taking
advantage of deployment in any public or private cloud infrastructure environment. BRM further increases IT agility
when deployed on Oracle’s next generation Cloud Infrastructure, which features autonomous capabilities, adaptive
intelligence and machine learning cyber security.

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Panaya Announces its Change Acceleration and Testing Platform
ForeSight is Now Available on the Salesforce AppExchange
30
Panaya, the leader in SaaS-based change acceleration and testing for Salesforce, Oracle and SAP, announced that its ForeSight solution for
change and impact analysis is now available on the Salesforce AppExchange. The new ForeSight solution empowers Salesforce users to
benefit from full visibility into change impact and risk analysis. As your Salesforce environment scales, so do its complexities and demands,
making it difficult to understand the impact of planned customizations and changes. ForeSight provides a 360-degree view of the impact of
change, allowing solution architects, Salesforce admins, business analysts and developers to gain visibility into any Salesforce change
delivery before going into production to deliver customizations and change projects with confidence.
With Panaya ForeSight for Salesforce, you now have a new level of insight, including:
• Future-forward impact analysis: Get a critical view into the impact that changes will have to better anticipate unforeseen disruptions to the
ecosystem, along with development and testing recommendations on how to move forward before go-live.
• Test acceleration: Understand all impacted components to pinpoint which elements need to be changed and when, reducing overall testing
time while simultaneously removing risk.
• Simplified decision making: With a focus on data-based decision making, ForeSight allows developers to reduce the time it takes to
prioritize changes – from days to just hours.
Panaya ForeSight also assists in the transition to the Salesforce Lightning Experience by significantly reducing the risk of unexpected
go-live errors. ForeSight identifies and addresses components, code and features that lack compatibility so you can safely remove or replace
features not relevant in the Lightning Experience.

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New Cloud Solution from SAP Improves Market Communication for
VSE
31
SAP SE announced that as a result of Germany’s new regulations on communication in the energy market, the Saarland utility
company VSE is implementing the SAP Market Communication for Utilities application, along with Pfalzwerke Netz AG and
VOLTARIS GmbH. Standard market communication processes, such as certificate verification, will be carried out centrally in the
cloud. VSE will use its SAP solution with metering operations for competitive metering point operators. The legal requirements
placed on the standard processes included in Marktkommunikation 2020 — which relates to the information shared among energy
suppliers, grid operators and metering point operators — entail major changes for energy companies. Starting on December 1,
2019, all the measurements in the purview of metering point operators must be taken, refined and issued to various recipients —
that is, external market participants, grid operators and suppliers. This represents a fundamental change in the process for metering
point operators, including for the VSE group and Pfalzwerke Netz AG. To manage these new regulations, the VSE group began
implementing the SAP S/4HANA Utilities solution early this year. Since it opted for a greenfield approach, VSE has been able to
replace various add-on developments with standard elements and harmonize its data structures. SAP Market Communication for
Utilities, which is connected to VSE’s on-premise solution, makes it possible to share metering data electronically in accordance
with the relevant laws. Thanks to this software-as-a-service offering, time-consuming standard processes are now a thing of the
past for the VSE group.

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SurveyMonkey Launches Einstein Bot on Salesforce AppExchange to
Help Brands Improve Customer Experience
32
SurveyMonkey announced it has launched SurveyMonkey Einstein Bot on Salesforce AppExchange, empowering customers to
capture real-time feedback from conversational bot interactions. The SurveyMonkey Einstein Bot caters to brands who want to
improve their customer experience programs by offering a simple chatbot interaction to collect feedback. The bot triggers direct
customer feedback into Salesforce for enterprise customers, ensuring that insights or issues are surfaced in a timely manner.
Conversational feedback, also known as chatbots, is becoming increasingly important for CX programs, and brands are taking
notice of how their customers expect to be heard. This latest offering will allow customers, who are already using Einstein
Bots, to experience a simpler and automated process that triggers a bot customer service interaction – or survey data – back in
Salesforce. Key benefits include:
• Convenient experience for joint SurveyMonkey Enterprise and Salesforce customers who can launch the feature within
minutes
• Trigger data back into Salesforce automatically when linked bot completes customer interaction
• Integrate different data sets, including bot data with service ratings, giving customers a holistic view of CX, and turn
feedback into action

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Next Generation of Syncron Service Cloud Optimizes Manufacturers’
Current Service Operations while Preparing for Servitization
33
SyncronTM, a provider of cloud-based after-sales service solutions focused on empowering the world’s leading manufacturers to maximize product uptime and deliver exceptional customer
experiences, announced significant enhancements to the Syncron Service Cloud that will further empower manufacturers to optimize their current break-fix after-sales service operations as
they simultaneously lay the foundation for the inevitable shift to servitization and delivering products-as-a-service. According to IDC, 40 percent of manufacturers have some sort of IoT
project underway[i]. However, most original equipment manufacturers’ (OEMs) deployed products are disconnected, or not IoT enabled. These are products that were sold several years
ago, are still and will be in service for the years – or even decades – remaining in their lifecycles. The repair and maintenance of these products will be delivered via OEMs’ traditional
after-sales service operations, which must be continuously optimized to not only deliver increased value to customers, but also prepare for the inevitable shift from almost exclusively
selling new products to instead selling products-as-a-service. Optimizing traditional service operations in parallel with deploying new business models will complicate OEMs journey to the
future. Syncron InventoryTM is now processing and planning hundreds of millions of SKUs – a 60 percent year-over-year increase. With more than 2.5 million recommended order lines
processed each day, Syncron has further enhanced its service parts inventory management solution with the following key features that increase its value creation capabilities and make it
the fastest, most scalable solution available:
• Industry-leading Forecasting Speeds and Accuracy. The processing time for service parts inventory forecast calculations and planning parameters has been cut in half. This enables
manufacturers to make critical inventory decisions faster based on machine learning-driven forecasting methods.
• Multi-echelon Inventory Optimization takes supply chain dependencies into consideration and places parts inventory where it will increase the end-customer’s service the most at the
lowest possible cost to the network. Syncron has added more advanced capabilities, including support for upstream demand from end customers and the ability to run advanced scenario
simulations to compare outcomes and make approvals before putting new multi-echelon supply plans into action.
• Planned Event Management supports planned events in the future – like a machine overhaul or planned service, for example – and allows the first line of the supply network (e.g. field
technicians or dealerships) to secure the availability of required parts without having to keep unnecessary safety stocks. This also provides upstream locations with early and more accurate
demand signals to make planning more predictable, accurate and efficient.
• The Dealer Portal is a new way for dealer service managers – Syncron’s largest userbase – to interact with Syncron Inventory. The new dealer portal increases automation capabilities and
guides users to make the best decisions that will drive business value. This ultimately results in better business performance for dealerships with less manual effort.

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Syncron Uptime Accelerates Manufacturers’ Transition from After-Sales
Service to Products-as-a-Service (PaaS)
34
SyncronTM announced the launch of Syncron UptimeTM, a new solution offering that uses Machine Learning and Artificial Intelligence to efficiently analyze real-time sensor data, predict
failures, prescribe optimized maintenance actions and ultimately maximize product uptime. Servitization, which is the transformation from selling products to selling products-as-a-service,
has ushered in a new generation of customers that prefers access over ownership. This increasingly popular consumption preference is driving original equipment manufacturers (OEMs) to
shift from product-centric to service-centric business models. When implementing an after-sales service strategy that is centered on maximized product uptime, OEMs commonly encounter
the following challenges:
• Failure patterns: A small minority of the overall mechanical failures that contribute to unplanned downtime follow a pattern that is correlated to time and/or usage, while the overwhelming
majority are random occurrences. As a result, today’s approach to preventive maintenance adds to increased total cost of ownership without effectively improving availability and uptime.
The only way to improve product uptime without increasing risk, plus improving cost effectiveness, is to look for subtle symptoms and pre-cursors leading up to the point of failure.
• Data: To overcome random, symptom-based failures, OEMs have been investing heavily in sensors and IoT, collecting massive amounts of data. However, it is impossible to manually
manage or analyze this data in any beneficial way. The only solution is to leverage modern Machine Learning and Artificial Intelligence technologies – mathematical algorithms that can
find the subtle patterns to provide the earliest possible indications of anomalies and failure patterns.
• Complexity and knowledge management: Today’s manufacturers are focused on designing products that are easier and safer to operate. However, this has led to increased complexity
when it comes to servicing and maintaining newer equipment. Simultaneously, the baby boomer generation is retiring and taking critical, expert knowledge with them, leaving OEMs
struggling to find trained service technicians and engineers who can effectively troubleshoot and diagnose problems based on early symptoms, which can lead to a reduction in first-time fix
rates.
• Organizational siloes: Manufacturers’ organizational structures are designed for today’s product-centric approach, treating sales of products, spare parts and service as separate functions.
This has led to disparate IT systems, KPIs and more. Servitization, however, requires a new way of thinking where accountability does not end after a product sale, instead continuing
throughout a product’s entire lifecycle. OEMs will be contract-bound for pre-defined performance measures that carry incentives and penalties based on customer outcomes.

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Temenos Benchmarks its Cloud-Native Digital Banking Software on AWS and Proves its Ability to Handle
Over Half the World’s Banking Transaction Volumes on a Single Instance of the Software
35
Temenos, the banking software company, announced its high water benchmark performance results for cloud-native, cloud-agnostic Temenos T24 Transact, the
next generation core banking product and Temenos Infinity, the breakthrough digital front office product in a benchmark exercise with Amazon Web Services
(AWS). In the benchmark test of its microservices architecture, Temenos processed 50K transactions per second (TPS), and demonstrated its ability to elastically
scale up and down based on business demand, ensuring banks only pay for the resources they use and benefit from up to 10x lower infrastructure costs. The
benchmark validates that Temenos T24 Transact running on AWS Cloud, using NuoDB database technology, the in-memory distributed SQL database, enables
banks to benefit from unlimited processing capacity and lower total cost of ownership (TCO) enabled by AWS. The benchmark demonstrates 100x faster
response times to client requests with its microservices architecture. Temenos continually invests in R&D to leverage new technologies that deliver lower TCO
and tangible business benefits to banks. The company has a strategic partnership and a minority stake in NuoDB.
Key benchmark highlights:
Highly scalable performance: Temenos’ digital banking platform exceeded 50K TPS, enabling banks to build scalable, highly secure applications that take
advantage of the agility and cost benefits of the cloud.
Lower TCO: Auto-scaling allows banks to only pay for the active workload rather than always paying for the maximum potential workload through dynamic
deployment of containers.
Modern architecture: Achieved with Temenos’ cloud-native Temenos T24 Transact, Temenos Infinity, Data Event Streaming and microservices architecture.
Cloud-native: Temenos architecture leverages cloud-native technologies such as AWS Lambda functions, Amazon DynamoDB and Amazon Kinesis data
streams.

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Vlocity Delivers Next Generation of Industry Cloud Applications Using Salesforce
Lightning Web Components
36
Vlocity, Inc., a leading provider of industry-specific cloud software, announced new releases of Vlocity software for six
industries – built using Lightning Web Components, a modern JavaScript programming model for building applications
on the Salesforce Platform. Using Lightning Web Components allows Vlocity to fully leverage low-code tools to deliver
modern, fast industry cloud software that enables digital transformation in customer-centric industries. Vlocity’s new
applications for Communications, Media & Entertainment, Energy & Utilities, Insurance, Health and Government are
available on Salesforce AppExchange, the world's leading enterprise cloud marketplace. Web Components are a set of
features that provide a standard component model for the Web, allowing for encapsulation and interoperability of
individual HTML elements. Lightning Web Components uses core Web Components standards and provides only what's
necessary to perform well in browsers supported by Salesforce. Because it's built on code that runs natively in browsers,
Lightning Web Components is lightweight and delivers exceptional performance.

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Anaplan Ranked Among Fastest Growing Companies on Deloitte’s 2019
Technology Fast 500™
37
Interpublic Group announced that the company has been named to the FTSE4Good Index. Created by FTSE Russell,
a wholly-owned subsidiary of London Stock Exchange Group, the FTSE4Good Index helps promote a greater focus on
sustainability among businesses and investors. The Index identifies companies that demonstrate strong environmental,
social and governance (ESG) practices measured against international standards.IPG has been independently assessed
according to the FTSE4Good criteria and has satisfied the requirements to become a constituent of the FTSE4Good
Index Series. The FTSE4Good indices are used by a wide variety of market participants to create and assess
responsible investment funds and other products.IPG was recently named to the S&P 500 ESG and S&P Global 1200
ESG, two new indices that recognize sustainability leadership. IPG considers ESG factors in its business decisions and
has made operating sustainably a priority. Beginning in 2014, the company began tracking its energy use and GHG
emissions and reporting on its sustainability programs in accordance with the Global Reporting Initiative.
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Apttus Recognized as a Leader in 2019 Gartner Magic Quadrant For Configure, Price and Quote Application Suites and
Scores Highest in All 6 Use Cases in 2019 Critical Capabilities For Configure Price, and Quote Application Suites
38
Apttus, the global Middle Office leader, announced that it has again been named by independent research and advisory firm
Gartner as a Leader in the 2019 Magic Quadrant for Configure, Price and Quote Application Suites, and received the highest scores
for all six use cases in the 2019 Gartner Critical Capabilities for Configure Price Quote Application Suites report that was published
at the same time. For more than a decade, Apttus’ CPQ solution has helped enterprises automate, optimize, and accelerate the most
important processes for any for-profit business – revenue generation. Its solution helps maximize deal sizes and accelerate sales
cycles for enterprises, including for large organizations with extremely complex selling operations. By digitally transforming
revenue operations for customers, Apttus CPQ helps them take major steps toward modernizing their overall set of Quote-to-Cash
processes. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise
technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of
the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties,
expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Apttus is a Silicon Valley-based global provider of Apttus Omni, the Middle Office platform that allows enterprises to automate
and optimize their most critical revenue and commercial relationship management processes. Apttus is powered by the most
advanced technologies from Salesforce, Microsoft, and IBM.
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AvidXchange Ranks Among Fastest Growing Companies in North America on
Deloitte’s 2019 Technology Fast 500™ for the 6th Consecutive Year
39
For the sixth year in a row, AvidXchange had ranked among the fastest growing companies in North America on
Deloitte’s Technology Fast 500™. In it’s 25th year, this ranking included the 500 fastest growing technology,
media, telecommunications, life sciences and energy tech companies in North America based on percentage fiscal
year revenue growth from 2015 to 2018. In order to be eligible for Technology Fast 500 recognition, companies
must own proprietary intellectual property or technology that is sold to customers in products that contribute to a
majority of the company’s operating revenues. Companies must have base-year operating revenues of at least
$US50,000, and current-year operating revenues of at least $US5 million. Additionally, companies must be in
business for a minimum of four years and be headquartered within North America. “AvidXchange’s
year-over-year growth is a testament to the value that we bring to our middle market customers,” said CEO and
Co-Founder of AvidXchange. “From our startup roots to now nearly 20 years of history, we’ve continued to invest
in product innovation and customer experience – two tenets that will always be the focus of our business, no
matter the growth to come.”
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AvidXchange Named to Forbes Cloud 100 List for Fourth Consecutive Year
40
For the fourth consecutive year, AvidXchange has been named to the Forbes 2019 Cloud 100, the definitive list
of the top 100 private companies in cloud computing. Published by Forbes magazine in collaboration with
Bessemer Venture Partners and Salesforce Ventures, the Cloud 100 recognizes top-tier private companies
around the world that are changing the way businesses work across a multitude of industries with cloud-based
technology. Companies are selected based on four factors including estimated valuation, revenue & growth
rate, people & culture, and market leadership. The Cloud 100 judging panel, comprised of public cloud CEOs,
review the data, score, select and rank companies to determine the final list. “We’ve experienced first-hand the
evolution of cloud computing over the last 20 years, from its start as an emerging technology to become the
foundation for how we deliver innovative solutions to customers,” said Co-Founder and CEO of AvidXchange.
“It’s an honor to be recognized as an industry leader among some of the best cloud-based technology
companies in the world – a designation that reminds me just how far we’ve come.”
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Blackline Positioned as A Leader In Gartner 2019 Magic Quadrant For Cloud Financial
Close Solutions
41
Leading financial controls and automation software company BlackLine, Inc. has been named by Gartner as a Leader for the
third year in a row, with Gartner positioning BlackLine in the Leaders quadrant of its recently released “Magic Quadrant for
Cloud Financial Close Solutions.” In the Oct. 21, 2019 report*, the world’s leading technology research and advisory company
placed BlackLine highest on the Ability to Execute axis for the third consecutive year. BlackLine was also recognized for
Completeness of Vision, which includes market understanding; market strategy; sales strategy; offering (product) strategy;
business model; vertical/industry strategy; innovation; and geographic strategy. As defined by Gartner, “Financial close (FC)
solutions help the office of finance manage the financial close and apply appropriate controls throughout the accounting cycle.
The FC market includes the following components: financial consolidation; financial reporting; reconciliation management;
close management; intercompany transactions; and disclosure management.” BlackLine, Inc.’s (Nasdaq: BL) cloud-based
solutions automate, centralize and streamline financial close operations, intercompany accounting processes and other key
Finance and Accounting processes for large enterprises and midsize organizations. Designed to complement virtually all
financial systems including SAP, Oracle and NetSuite, BlackLine increases operational efficiency, real-time visibility, control
and compliance to ensure end-to-end financial close management and accounting automation from within a single, unified
cloud platform.
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Blackline Makes Deloitte’s Fast 500™ List Of The Fastest-Growing Tech Companies In
North America For Tenth Year In A Row
42
BlackLine, Inc. has made Deloitte’s 2019 Technology Fast 500™ ranking of the 500 fastest-growing technology, media,
telecommunications, life sciences and energy tech companies in North America – marking the tenth year in a row the financial
controls and automation software leader has made the prestigious list. The 2019 rankings are based on percentage fiscal year
revenue growth from 2015 to 2018, during which time BlackLine grew by 172 percent. BlackLine attributes its success to a
constant focus on customer satisfaction, continuously growing its global partner ecosystem and increased market demand for its
leading cloud-based platform on a global basis from both large and midsize organizations looking to improve financial controls,
accelerate the financial close and automate key Finance & Accounting processes. BlackLine, Inc.’s (Nasdaq: BL) cloud-based
solutions transform Finance and Accounting (F&A) by automating, centralizing and streamlining financial close operations,
intercompany accounting processes and other key F&A processes for large enterprises and midsize organizations. Designed to
complement virtually all ERP and other financial systems including SAP, Oracle and NetSuite, BlackLine increases operational
efficiency, real-time visibility, control and compliance to ensure end-to-end financial close management and accounting automation
from within a single, unified cloud platform. The company is recognized by Gartner as a Leader in its 2019 Magic Quadrant for
Cloud Financial Close Solutions and as a pioneer in the cloud market for enhanced financial control and automation.
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Blackline Rated Highest In Large And Global Organizations Use Cases In Just Released
Gartner Critical Capabilities Report
43
BlackLine, Inc. has been rated highest in the Large and Global Organizations use cases in Gartner’s recently released
2019 Critical Capabilities for Cloud Financial Close Solutions* report. The report examines the capabilities of 10
vendors/products to meet the needs of organizations in distinct use cases. BlackLine was ranked highest in the Large
Enterprise and Global Enterprise use cases and scored No. 2 and No. 3 respectively for Upper Midsize and Business
Unit use cases. The Critical Capabilities report is a companion piece to Gartner’s 2019 Magic Quadrant for Cloud
Financial Close Solutions** in which BlackLine was named a Leader and also positioned highest for ‘Ability to
Execute’ for the third year in a row. Gartner estimates that “by 2023, 60 percent of upper midsize organizations (with
$500 million to $1 billion in revenue) and large organizations (over $1 billion) will employ cloud-based applications
to improve their financial close processes.” Nearly 245,000 users across nearly 2,900 companies worldwide currently
use BlackLine’s cloud solutions to increase accountant productivity, reduce risk, elevate controls and compliance
functions and modernize their Finance & Accounting operations. In 2018 alone, more than 187 million
reconciliations were auto-certified and over 3.5 billion transactions matched by BlackLine customers.
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Business Intelligence Group (BIG) Names Centage’s Planning Maestro New
Product of the Year
44
Centage Corporation (www.centage.com), leading provider of cloud financial software that transforms how businesses budget, forecast,
analyze and report, announced that its flagship product, Planning Maestro, has been named 2019 Product of the Year — Small Business
by the Business Intelligence Group (BIG). The BIG Awards for Business recognizes companies, products and people that are leaders in
their respective industries. With Centage on pace to complete its fourth straight year of double digit revenue growth fueled by strong
adoption of its cloud-based intelligent planning and analytics platform, this award recognizes the real value that Planning Maestro is
already bringing to businesses nationwide. Introduced in April 2019, Planning Maestro is a cloud-native platform for budgeting,
planning, forecasting and analytics. It delivers a level of sophisticated financial intelligence typically only enjoyed by large enterprises,
at a price point that makes it accessible for small and medium sized businesses. The platform allows finance teams to integrate data
from multiple sources, easily build and manipulate driver-based financial models, predict balance sheet and cash flow performance
with accurate and automated forecasts, as well as run what-if scenarios to test the impacts of strategic decisions. Centage Corporation’s
Planning Maestro is a cloud-native platform for intelligent planning and analytics that transforms how companies budget, forecast and
report performance. Centage delivers sophisticated financial intelligence that can be implemented quickly and at an affordable price to
small and medium-sized companies. With a direct line-of-sight into the organization’s financial health, Centage clients can react
quickly to market changes, take intelligent risks, and capitalize on new opportunities. Centage serves over 10,000 users worldwide.
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Chetu's Netherlands Team Recognized with Top App Developer Award
45
Chetu, the leading provider of world-class, custom software solutions, announced that its Amsterdam team has been recognized
as one of the leading app developers and B2B companies in the Netherlands by Clutch.co. A prominent B2B ratings and
reviews firm that allows buyers to see how vendors compare to their competitors, Clutch.co annually curates lists of
top-reviewed companies for specific verticals, regions, and countries that feature details such as cost, timeline, tools used, and
the results of the project. Ranked on a five-star scale, Chetu's Netherlands team received an impressive 4.2 stars based on
overall client satisfaction and was awarded recognition as a Top B2B Company for 2019. No stranger to Clutch.co accolades,
earlier this year Chetu also received recognition for being a Top Software Developer in India, Top Mobile App Developer in
Miami, and one of the Top Developers of .NET on a global level. Other recent recognitions for Chetu include being named to
the Top 100 Software Development Companies by The Manifest, a Clutch.co sister site, and being inducted into the Forbes
Technology Council. Founded in 2000, Chetu is a global provider of software development solutions and support services.
Chetu's specialized technology and industry experts serve startups, SMBs, and Fortune 500 companies with an unparalleled
software delivery model suited to the needs of the client. Chetu's one-stop-shop model spans the entire software technology
spectrum. Headquartered in Plantation, Florida, Chetu has fifteen locations throughout the U.S. and abroad.
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Comarch SA is the best IT company in Poland
46
Comarch was chosen as the best company in the ranking of the IT businesses providing services for the
financial sector. The award ceremony took place during the conference IT@BANK on 14th of November in
Warsaw. The event which celebrates the 14th edition of the ranking gathers more than 600 professionals in
financial sector from all around Poland. All the awards were solemnly given by Vice President of the Polish
Bank Association - Włodzimierz Kiciński, and Vice President of the Center of Banking Law and Information -
Andrzej Wolski. As each year, IT@BANK ranking also awards distinctions in five additional categories:
efficiency, development potential, the Innovation leader according to IT companies, company’s position in the
financial sector and company’s position in the cooperative banking sector. Apart from the Main Award
Comarch was honored to be the winner in “Development potential” category and took the second prize in
“Company’s position in the financial sector” one.
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Coupa is Recognized as a 2019 Gartner Peer Insights Customers’ Choice
for Procure to Pay Suites
47
The Connecticut Technology Council (CTC) and Marcum LLP announced Continuity, a provider of Risk and Compliance
Management Technology for financial institutions, has made the Marcum Tech Top 40 (TT40) list of fastest growing
technology companies in Connecticut. The Marcum Tech Top 40 recognizes technology leaders in six industry sectors, with one
winner in each category. Sectors include Advanced Manufacturing, Energy/Environmental, Life Sciences, New
Media/Internet/Telecom, IT Services, and Software. “We’re honored to be among this select group of leading-edge technology
companies,” said Mike Nicastro, CEO of Continuity. “This recognition is a testament to our expansion into new territory with
our product vision for Risk and Compliance Management Solutions.” Tech Top 40 companies are both privately and publicly
held and have at least $3 million in annual revenue and a demonstrated record of revenue growth in each of the preceding four
years. More than 400 Connecticut technology companies have been awarded since 2008. Winners will be announced November
20, along with the release of a video featuring senior executives from selected Marcum Tech Top 40 companies. They will
speak about the secrets to their success along with thoughts and advice on the role that tech companies should play in
Connecticut’s economy.An overall winner demonstrating the greatest percentage growth among all finalists will also be
declared. In addition, a special Accelerator Award will go to the company or companies achieving the fastest growth.
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Coupa is Recognized as a 2019 Gartner Peer Insights Customers’ Choice
for Procure to Pay Suites
48
Coupa Software, a leader in Business Spend Management (BSM), announced it was named a 2019 Gartner Peer Insights
Customers’ Choice for Procure-to-Pay Suites. Gartner defines Procure-to-Pay Suites as sets of integrated solutions with
processes that may be called transactional or operational procurement. Coupa has also received research recognition
from Gartner, as it was named a Leader in the Gartner 2019 Magic Quadrant for Procure-to-Pay Suites for the fourth
consecutive time. In this report, Coupa was positioned in the Leaders quadrant and placed furthest to the right for
completeness of vision and highest for ability to execute. Peer Insights is an online platform of ratings and reviews of IT
software and services that are written and read by IT professionals and technology decision-makers. The goal is to help
IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving
objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 215,000 verified reviews in
more than 340 markets. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual
end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor
constitute an endorsement by, Gartner or its affiliates.
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Druva Awarded Industry-Leading NPS Score of 86 for Outstanding Customer
Support
49
Druva, Inc., the leader in Cloud Data Protection and Management, announced Druva Phoenix has received an industry-leading
certified NPS score of 86 and was awarded the Customer Relationship Management Institute LLC (CRMI) NorthFace ScoreBoard
Award for Outstanding Customer Service for its best-in-class customer support. As a customer-centered service provider, this
award is further recognition of Druva’s commitment to delivering an exceptional customer experience and seamless solution for
protecting data no matter where it resides – endpoints, data center, and cloud workloads. In the increasingly crowded technology
market, customer experience has become a key differentiator for today’s most successful businesses. Druva’s wide ranging
initiatives, including delivering omni-channel support, building a highly skilled and product-specific support team, and offering
continuous technology training for both customers and support staff help customers maximize Druva’s data protection platform. In
addition to all this, Druva consistently delivers enhancements to its cloud platform through new services, features and tools, as well
as proactively resolving potential concerns before the user is even aware. NPS is a key performance rating system used to assess
overall customer satisfaction. The score is derived from the response to a single question on a 10-point scale: How likely is it that
you would recommend our offering (product, service or company) to a friend or colleague? Customers who respond with 9 or 10
are considered promoters; those who respond with a score of 7 to 8 are passives; and those who respond with a 6 or less are
considered detractors. According to Retently, the average score of a SaaS company is 26, positioning Druva as one of the
highest-rated vendors in the industry.
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