I am a conscientious person who works hard and pays attention to detail. I’m flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I have excellent references and would be delighted to discuss any possible vacancy with you at your convenience. In case you do not have any suitable openings at the moment, I would be grateful if you would keep my CV on file for any future possibilities. Sincerely Ibrahim

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Ibrahim Alaa El-Deen
Date of birth :- 12-Dec-1990
Telephone :- +201275612055
Military Status :- passed
hemaladino@gmail.com
Objective To obtain a challenging position in a progressive organization which will highly utilize my skills,
abilities and education with chances for advancement based on personal skills and job
performance.
Education Tourism and Hotels Faculty
Guiding department (October 2007 - May 2011)
Experience Barcelo Tiran Sharm Hotel
FO Shift Leader (April 2017- Present)
345 rooms & Suites.
Using the front desk computer system, Opera PMS system.
Acting "Desk Supervisor and Night Manager".
Charmilion Club Resort (ex. Sea group resorts)
GSA (September 2014 - April 2017)
838 rooms & Suites.
Using the front desk computer system, Opera PMS system.
Acting "Duty Manager, Night Manager and Guest Relation Officer".
Kahramana Hotel
GSA (September 2013 - September 2014)
126 rooms & Suites.
Using the front desk computer system, Fidelio system ( V 8 ).
New Fantazia Hotel
GSA (March 2013 - September 2013)
107 Rooms.
Based on paper work operation system.
Responsibilities :
As a FO Shift Leader
* Organizing shift schedules for team members.

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* Assigning duties to specific employees based on role and skills
* Supervising employees and assisting with tasks as necessary
* Conducting performance reviews and sharing feedback with both upper management and team
members
* Training new and current team members on tasks
* Handling customer issues and managing conflicts
* Adhering to company policies, health, safety and employment standards.
Responsibilities
As a GSA
* Receive Guests and follow up with their needs , requests and complaints
* Perform Check-In, Check-Out for Individuals or Groups with the standard
proceduresprofessionally , promptly and courteously.
* Control reservation charts, over booking and cancellation to maximize hotel revenue.
* To know all safety and emergency procedures.
* To attend department meetings.
*Performing cashier related functions.
*To use appropriate selling techniques to sell rooms or other services to increase hotel revenue.
* Maintain an inventory of front office supplies and make purchase orders appropriately.
* Ensure that reception area is tidy and clean.
* Perform General administration duties, paperwork, filing etc.
Language & Skills -Arabic : Native.
- English : Full Professional proficiency (Speaking & Writing).
- Italian : Full Professional proficiency (Speaking & Writing).
- Russian : Limited working proficiency (Speaking & Writing).
- German : Elementary proficiency.
Skills & Ǫualities :
- Understanding the job with customer focus.
- Working on different types of hotel systems.
- Very Good IT skills Word, Excel, Email and Internet.
- Strong knowledge in Reservation Department
Courses & Training Italian course at the Italian center (Dante Algieri) at Alexandria.
International computer driving license ( ICDL ) course.
I have received training in Guest Relation department for 2 months in Charmilion Club Resort.
(workedwith tasks)
I have received training in Reservation department for 2 months in Kahramana Hotel.
(workedwith tasks)
Attended Internal department regular training as "handling Guest Complaints, Hospitality Industry,
personal hygiene, safety and emergency procedures".
self-study: Outsourcing, Strategic Management and Employee Engagement.
References Available upon request.

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