Receptionist Career Research Paper

Receptionist Career Research Paper
If I had to pick one career that might fit me the best, I would choose to be a receptionist. A receptionist is a person who usually represents the face of
the business. It is very important they make a good first impression, speak clearly, and give full attention to what people are saying. They are most
often found at the front lobby of a hotel, restaurant, or office offering service to others such as scheduling appointments, answering phones to direct
calls or provide information, greet customers, patrons, or visitors. Filing documents or records, responding to customer problems or complaints, and
using technology to help keep everything organized. For this job, there is about 1,054,000 people who presently work as a receptionist. While
... Get more on HelpWriting.net ...

Part-Time Medical Receptionist Job Report
I would like to apply for the post of Part–time Medical Receptionist & Administrator which I saw advertised on brightonandhovejobs.com. I have
extensive administrative experience throughout my career history, working as a secretary, teacher and training advisor for both large and small
organisations. I now run an administration services business. I am particularly interested in your vacancy because I have always worked in roles that
involve working with people and I enjoy the challenge of working in a front–line position. I am very good at putting people at their ease and have dealt
with challenging situations or behaviour in previous roles. Whilst working for the YMCA, I often had to deal with difficult or distressed clients and I
was trained

Sample Resume : Human Resources Receptionist
Recruiting/Selection
James Holliday
HRM/590
October 5, 2014 Job Ad Job Title: Human Resources Receptionist Description: Position requirements:
– Experience with Microsoft Office, multiline phones, and fax/copy machines.
– Duties include handling incoming calls, emails, inquiries, regular office functions, and scheduling meetings for the HR department.
– Experience organizing and maintaining files.
– Sorting and distributing mail.
– Inputting applications accurately.
– Minimum typing speed of 60/wpm.
– Salary DOE.
Apply at http://www.jhcompany.com/hr/job59.html
Recruitment Plan Goal: To recruit a qualified and skilled receptionist Strategies:
Place ads where they will gain maximum exposure including: o Careerbuilder.com – one of the best websites for hiring. o The company website –
provide more details about the position. o College campuses – gains the attention of fresh candidates with new ideas. o Job fairs – opportunity to obtain
potential candidates for the position o Internal posting – gives opportunities of growth to current employees
Structure:
Recruiting for the receptionist position will last 30 days.
All recruiting efforts will be performed by the human resources coordinator.
Provide an annual review of the new hire.
Selection Methods
Application – Gather necessary information to initiate the selection and interview process.
Typing Test– Narrow down the number of applicants based on meeting company standards when it pertains

Estrangement of Labor
1)
By reading through the text of extraction, in a nutshell it implies the dissatisfaction borne by the receptionist due to working as a machine not as a
human. According to the cited text, the receptionist has innate notion that she was a cog of wheel of conceptual machine. What is the origin of this
dissatisfaction? Philosopher Carl Marx stated that emerged because of estranged labour and alienation from the world. He formed his conceptualization
of estrangement of labour which helped to identify what caused the dissatisfaction of the labour.
Karl Marx believed that the society is divided into classes as propertied and propertyless; everything is considered in terms of utility or commodity and
price in the capitalism. Marx ... Show more content on Helpwriting.net ...
Those are concisely described as follows.
1.Estrangement of worker from what he produces. Even though the worker produced, the worker is too small in comparison to the product that they
created and they do not have right to possess it or use it. What the worker produced is appropriated by capitalists and therefore the worker is exploited.
In the text of the question, the receptionist felt the rules were structured and her creativity is harnessed by the others, capitalists. She lost her natural
creativity forever .Therefore she is deprived from getting what she wanted as a human.
2.Estrangement of workers from the act of producing itself
The products and the way to produce are designed not by the actual worker or by the consumers but the capitalists. Indeed, Workers do not have the
control over what they produced regarding the value or effect. Therefore, the workers feel that they were controlled by the capitalists by abstracting
their intellect and the creativity in exchange of wages for maximizing the profit of labours. Basically, the workers benefited from nature for the
acquisition of raw material and sustenance for their utilizations. But in the system of capitalists, capitalists appropriate that nature and deprived from
taking above advantages. This is considered as another kind of exploitation of this kind of estrangement. The labour of the worker is

Personal Narrative: A Gay Experience
The first time I had a gay experience was when I left Malcolm and Kittle Financial, and boarded an elevator going down. I was there for a job
interview, fresh from college on an Athletic scholarship. However, the interview did not go as planned as I heard, "Thanks for your time...We'll call
you later," from those two pretentious partners.
God, this monkey suit smothered me, I thought to myself.
I stood punching the down button as I unbuttoned my jacket and loosened the tie. My thick neck felt relieved as my unbuttoned the top of my
form–fitting dress shirt and collar. Then, I heard the ding of the elevator doors opening.
"Wait for me," I heard a male voice speak as this slender, geekish receptionist dashed to my side, and continued speaking, "Thanks. I didn't think I
would make it in time." ... Show more content on Helpwriting.net ...
Everyone saw the muscled, brawny frame and immediately came to the same conclusion, He can't be that smart!
"Well, it's their lost," uttered the receptionist, who had the darkest blue piercing eyes.
I felt this receptionist standing close next me and yet, the elevator was almost to the Lobby. So, why move away?
Poor little guy probably has no friends.
Then shit happened!
The elevator car came to a screeching halt. Bouncing upwards, which caused us collide into each as the lights went dark.
After a few seconds, the emergency lighting flickered on.
Next, we heard a Security Guard voice asking if everyone was okay from the wall speaker.

"Yeah, we're just startled. That's all," I spoke.
Moreover, I never noticed the receptionist's hand upon my heaving chest. At first I thought he held me for support, until his fingers started unbuttoning
my dress shirt, button by button revealing my pecs.
In the dim light, I looked down and observed his on finger over his lips as to signal, Don't ruin this moment.
The Security Guard's voice started questioning our predicament...
"How many are in the

Essay On The Voice In The Receptionist And Other Tales
In Lesley Wheeler's The Receptionist and Other Tales, there is an entity known only as the Voice. This Voice comes to the main character Edna as a
mysterious mentor of sorts, pressuring her to act when she would rather not. It is never formally named, and when the book ends, the reader still
does not know who or what the Voice is or represents. One of the main ambiguities of The Receptionist is the identity of the Voice. However, looking
closely at the text, the reader can pinpoint from where this entity originated. The Voice belonged to Edna all along, yet she did not accept it at her own
as it prompted her to act when she would rather leave the situation alone.
The Voice first appears at the beginning of The Receptionist with the first canto "The First Transmission." Here, The Voice is only just getting Edna's
attention. It is not until after Edna has her own small rebellion–not answering the phone as she is expected–that she hears The Voice.... Show more
content on Helpwriting.net ...
In the first canto, the Voice is modern. When the reader next sees the Voice in the sixth canto "Hill
–Top Ambush", it has adopted a fantasy vocabulary
when it warns that "this is the part where / the Riders attack you from their avian / steeds" (6.3–5). The constant changing adds to the ambiguity of the
Voice, as the reader is left wondering where exactly it is going with its message. It leaves the reader questioning what kind of entity is speaking to
Edna, whether it is something modern as it had originally seemed or something that one would sooner see in a fantasy novel. Yet, he Voice once again
changes by the next time it appears in the sixteenth canto "After Doing the Dishes, the Hero Embraces Her Destiny", this time being a mix of modern
and fantasy wording, this time even making a Star Wars reference (16.1). Not only that, but again, it leaves even more hints that it comes from Edna
herself rather than an outside

Assignment 4: Badge Procedures
Badge Procedure Paper Visitor Badges Issued to: Customers and other guests at Doerfer Companies US locations, including: vendors, contractors,
drivers and any other persons entering the facility. Access: No access beyond the Reception area without an escort. Note: Visitor badges must be
returned daily to the Reception area of the issuing building. If the person is here for more than one day, the receptionist can keep the paper badge
overnight and return it to the visitor each morning. Renewal: Paper Visitor Badges will expire weekly, on Friday afternoon. Please remember the
need for a signed Confidentiality Agreement at the bottom of the paper badge. NO ONE is allowed into a secured area without an escort and a badge.
If a visitor refuses

The Well Paid Receptionist Case Analysis
The Well–Paid Receptionist Case Analysis
Harvey hired the very qualified Cathy Brannen seven years ago for an annual salary of $14,000 and the incentive of sales override of 2% of the total
sales. Today, Harvey just realized that his secretary has been living very comfortable with $127,614.21 this year. Harvey cannot believe the situation
and wants to address her salary, which he feels is inappropriate, but has not considered his contributions, or lack of contributions, that has led to this
outcome (Cohen & Fink, 2001). A Bloated Salary and an Oblivious Leader
Cathy has been making a significant amount for some time, refer to Table 1. There have been significant raises each year and should have been
caught by Harvey or the comptroller long before her 7 year anniversary. Why was there a lack of due diligence that allowed this to not be noticed
more promptly? Why were no complaints brought forward by other employees? Is this an isolated case or other employees making significant salaries
as well?
Cathy is making significantly more than Harvey's best salespersons and managers, almost as much as Harvey and extremely higher than any
receptionist's salary (Cohen & Fink, 2001). The problem does not lie with just overlooked financial, payroll documents but Harvey's lack of
participation in the financials of his business. When Harvey hired Cathy, he could not offer her requested salary, and even made an offer that was 12%
lower than her previous salary, but Harvey needed the

Medical Receptionist : A Important Part Of A High...
Medical Receptionist A medical receptionist is a very important part of a high functioning healthcare team. Doctors, nurses, and other medical and
administrative staff members depend on the receptionist to create a friendly, welcoming and well–organized front office for patients and to help bring
about their flow through the facility. They work in different kinds of locations including businesses, hotels, schools, hospitals, and sports venues.
You may not need any ceremonial capabilities to start work as a receptionist. However, some employers will favor you to have, (The General
Certificate of Secondary Education), distintally in English and Math 's. To grow as a receptionist, you will need to have a friendly attitude. You 'll
also need good spoken and written dispatching skills. Sometimes you 'll need to be nice but also firm when dealing with challenging people in this
medical field. The daily flow of work as a medical receptionist can be brief in just one word–Active! These professionals traditionally perform their
jobs from a remarkable located desk, where they can easily interact with patients, staff, medicine reps, merchandisers and others. They are responsible
for conserving a calm environment for fielding phone calls, answering patient questions, programing new and follow–up commissions, registering new
patients and keeping records.
Work Setting According to the US Bureau of Labor Statistics(2010), most medical receptionists are engaged by doctors '

An Description Of A Receptionist
A receptionist, who is sometimes referred to as an administrative assistant, is someone who performs various administrative tasks, including answering
telephones and giving information to the public and customers. Receptionists are often the first employee that the public or customer has contact with.
They are responsible for making a good first impression for the organization, which can affect the organization 's success.
A receptionist role would be typically doing the following duties which are the following:
Answer, screen, and forward telephone calls
Greet walk–in customers and other visitors and escort them to specific destinations
Contribute to the security of the office by helping to monitor visitors ' access
Obtain or ... Show more content on Helpwriting.net ...
The work that some receptionists do may be tiring, repetitious, and stressful as they may spend all day answering continually ringing telephones and
sometimes encounter difficult or irate callers. Some receptionists, including those who work in hospitals and nursing homes, may have to work
evenings and weekends.
Different organizations use different structures, often based on the size of the organization or whether it has multiple divisions operating
autonomously. Depending on the reason a company chooses a specific organizational structure, lines ofcommunication must help facilitate not only
accurate messaging, but also timely responses to prevent missed opportunities or late delivery of work.
Organizational Structures
While a variety of organizational structures exist, small businesses generally use a flat or hierarchical structure, based on their sizes. A flat structure is
one that allows a few key staff members to work directly with the owner rather than through a vertical chain of command.
Lines of Communication
The more employees a business has, the more ways communications occur, not just in terms of what methods people use but also where and how they
send messages. Lines of communication can include a chain–of–command that requires employees to communicate only with their direct superior
rather than bringing comments or concerns directly to leaders higher on the chart. Other lines of communication might require

The Taylor Smith Group
THE TAYLOR SMITH GROUP Figure 1: Taylor Smith Group organisation chart The Taylor Smith Group is a family owned business with interest in
the port, logistics and distribution, services and manufacturing industries. With a team of 850 people across our business units, they are a well–known
employer on the island, offering high standards of professional services across their activities. Spearheaded by their activities in the port over the past
100 years, the Taylor Smith Group is a dynamic organisation, with a reputation for excellence spanning throughout the industries they operate in.
Taylor Smith Group is involved in a broad and diverse range of businesses. These include: Port services Logistics and Distribution Manufacturing
Services... Show more content on Helpwriting.net ...
It is designed to help businesses remain commercially successful without overlooking environmental responsibilities. It can also help you to grow while
reducing the environmental impact of this growth. An ISO 14001 system provides the framework to allow you to meet increasingly high customer
expectations of corporate responsibility as well as legal or regulatory requirements. Benefits of ISO 14001 o Better environmental management reduces
waste and energy use o Improve efficiency to cut the cost of running your business o Demonstrate compliance to expand your business opportunities o
Meet legal obligations to win greater stakeholder and customer trust o Prepare for the changing business landscape confidently

My Career Of Health Service Delivery
My career in health service delivery began in 1994. I attended Central Texas College where I completed a two–year certificate program in Health
Information. After graduation, I worked for a small psychiatric practice as a transcriptionist. In this role I covered the front desk and completed the
daily transcribed reports. I only remained in this position for a brief period and worked outside of healthcare, as jobs were scarce. After returning to
Seattle, in 1996, I resumed working in healthcare. I was hired by Good Samaritan Mental Health Services as a receptionist performing basic medical
office and records functions. After a year, with Good Samaritan, I resigned and accepted a temporary position with St Joseph Medical Center. My...
Show more content on Helpwriting.net ...
At Swedish I held three positions. The first two were in the medical records department. As a Medical Records Clerk processing and prepared
medical records, as well as , archiving, filing and retrieving charts. I quickly advanced to a newly created position, Master Patient Index (MPI)/Study
Coordinator. My primary responsibilities entailed performing analysis and evaluation of potential records for duplication, demographic changes and
updating newborn records. Once duplication was identified, I corrected the record and performed the required merges in the database. Study
Coordinator, was my secondary responsibility. I assisted researchers in obtaining the records needed to perform their various studies and I ensured that
charts were organized and the research area was properly maintained. In addition, I reviewed the researchers' compliance documentation to ensure that
they met the Institutional Review Board's recommendation. My duties also included delegating nightly duties to the Assistant Study Coordinator. I
ensured that assignments were completed when I arrived each morning. The last position, at Swedish, was Business Services Coordinator for the
Kidney Transplant program. My primary responsibly was to set up the new medical records file room and to maintain the records, after the clinic
joined with the multiple ambulatory service providers. I also assisted with creating a protocol for how records would be requested and retrieved, in
addition to

Code Of Ethics And State Board Counseling Laws
Professional counselors and their staff are exposed to sensitive client information and records. The helpful receptionist and whose privilege videos,
show how to apply both the American Counseling Association Code of Ethics (ACA Code of Ethics) and state board counseling laws to common
ethical scenarios. The content explores aspects designed to call attention to favorable and unfavorable skills and techniques in handling such matters.
These two videos demonstrate the limitations of confidentiality and privileged information. As a professional counselor one is expected to uphold the
principles of confidentiality and privilege according to the ACA Code ofEthics and state laws. One may conclude that the helpful receptionist video
shows clear violations of confidentiality. While the whose privilege video indicates the significance of insuring that counselors comprehend state laws
and ethics codes pertaining to confidentiality and privilege. Furthermore, counseling professionals are held accountable for violating ethics codes and
state laws as well as training staff on informed consent.
In the helpful receptionist video, the receptionist violates the principle of confidentiality by disclosing private information without informed consent.
When the client 's husband asked if she is in her counseling session the receptionist confirms the client 's presence. By doing so, she violates
confidentiality because she is supposed to protect the client 's whereabouts to the best

A Report On The Hotel Sector
Nowadays, with the rapid development of global economy, the hotel sector is unprecedentedly prosperous. However, as economic globalization
develops deeply, the number of main players in competition of the hotel market continuously increases and competition of the hotel sector continuously
intensifies. At the same time, the prosperously developing travel sector across the world manifests the huge market potential of the hotel sector (Milne,
S., & Ateljevic, I. (2001)). Lobby is the key department that gives the first impression and the last impression to customers and it represents the image
of the whole hotel. The service includes the Protocol Department, the reception, the switchboard and the business center. The main functions are
ordering, check–in, service in the hotel, check–out, construction of customer archives, etc. In this paper, the author will apply the OM Theory to
describe the check–in service in the lobby and how the front desk cooperates with other departments to provide customers with satisfying service in the
check–in service, and apply customized methods to design a set of service that can meet customers' demands to the maximum extent (L. Liwen, 2004).
The main content of the OM Theory is service operation administration, of which the theme is daily operation administration and which reveals
inherent laws of service operation administration. The process of service operation can actually be regarded as the process of input–change–output. It
can be

Case Study Week 1 Operations Management Essay examples
OSCM390 – E1WW John Haile 1/11/15 Professor Salsburey Case Study 1) What is the activity utilization rate at each step in the process of providing
care? What is the direct labor utilization? Activity Utilization Rate Front Desk Registration 74% Verification 77.37% 46% New Patients 31.37%
Follow–Up Patients Radiology 54.4% Imaging 24.4% (new patients) 30% (follow–up) Development of X–rays 31.746% Diagnostic Reading and
Comments 22.2% (new patients) 26.66% (follow–up) Return to Clinic 62.745% Examination Room Surgeon 109.76% 87.8% 21.96% Senior Resident
93.3% Direct Labor Utilization Rate 47.037% (Time Required/Time Available) 2109.6 / 4485 2) How is variability affecting capacity at the clinic?
Can the... Show more content on Helpwriting.net ...
This as described in the case seems to be due to the manipulating of the machines. While this is an area of concern, I also believe that processing the
patients at the registration desk is a task that could be virtually eliminated altogether. Simply by requiring patients to register online and scan or fax
documents by a predetermined cutoff time, staff members could complete this process without interruption and have the necessary information
already in a file when the patient arrives. 4) What is the economic cost of wait times? The economic cost for the clinic due to waiting times rise. By
taking more time to process the patients, the clinic cannot reach its potential of seeing 108 patients. This of course results in less revenue. Currently
the clinic operates at 74% capacity, resulting in a loss of 26% revenue. The parents also experiences economic impact. Not only are they paying for
the insurance and copay associated with the visit, they are also taking time off of work to go to the appointment, and because of the length of time
that they are spending, and they may be losing more time at work than necessary. Were the process more efficient the cost could be reduced, allowing
for the parents to get back to work more quickly. 5) What improvements can be considered? In order to reduce the patients waiting periods the

Rebecca's Pay
There are a lot of factors that go into determining an employee's pay. Some people may believe that performance is the key factor in determining a
person's pay, while others may believe that it's only the duties associated with the job. I will explain why I feel that Ted was justified in insisting
that Rebecca's job be evaluated and not solely Rebecca's performance. Further, I will explain what I would do and say if I were Ted when talking to the
job evaluation committee. Lastly, I will discuss why I believe there should be a maximum rate of pay for every job in an organization, regardless of
how well the job is being performed.
In your educated opinion was Ted justified in insisting that the job, not the person, be evaluated? Discuss. I do believe that Ted was justified when
he insisted that Rebecca's job is to be evaluated and not the person. Ted may have been a bit upset because these same two executives raising the
issue were part of the evaluation committee that already evaluated the jobs assigned to Pay Grade 4, which included Rebecca's pay grade (TRIDENT).
"Job evaluation is a measurement of the internal relativity of ... Show more content on Helpwriting.net ...
Why? I would remind Peter Strong and Margo Arms not to confuse performance with responsibility and the original agreeance of assigning Rebecca
to Pay Grade 4. I would however recognize that Rebecca is a valuable member of the team and holds the one and only receptionist position within the
firm. As the receptionist, she will give clients the first and last impression of the firm. Her position is unique and she has several years of experience.
Additionally, she represents the firm well and has been recognized by the firms executives, the president and most importantly the firms customers.
According to Haden (2012), "When you find great, always make your best offer" (para. 5). I would recommend that Rebecca's individual equity to the
firm is reevaluated when determining her

Jobs in Travel and Tourism: Receptionist and Cabin Crew Essay
M1 – Compare two jobs in the travel and tourism sector
Jobs in the tourism sector are all different and all of them follow with different duties and responsibilities, in this assignment I will be comparing
two different jobs in the tourism sector, I will be focusing on receptionist at a hotel and air cabin crew. To compare these jobs I will be focusing on
their duties and responsibilities of both jobs, I will also compare entry requirements for receptionist and cabin crew and also if both jobs could
progress what can they promote to and what is the difference and similarities in both.
Being a receptionist at a hotel is completely different to a air cabin crew member, their job may involve several similar skills such as having good ...
Show more content on Helpwriting.net ...
During a flight cabin crew staff will also have the responsibilities and duties of serving food and beverages to passengers, where as being a
receptionist their role will not involve this responsibility as the hotel have separate section for this such as their restaurant where the guests can
purchase their food or if wish to do so they can call for room service as well. However, the different in this will be that receptionist's do not have a
three stage routine as they shift will always be based at front of house and they will be carrying out the same work pattern at all times.
It is a cabin crew's responsibility to carry out a safety and emergencies procedure before the flight in order to make the passengers aware of what they
can do during an emergency situation, also the cabin crew's duty and responsibility will also involve them to ensure that the passengers are familiar
with the procedures, where as a receptionist will not need to carry out this responsibility as guests will be provided with a safety and emergency guide
in their room, however at some hotels the receptionist will tell their guests where to go during a fire and what to do when there is a emergency
situation. A apart

Being A Receptionist: What Makes A Person One Or Person Two?
Imagine that there are two people, both being interviewed by the same boss as have the same amount of skills for being a receptionist. Person one is
wearing formal attire and comes to his/her interview 10 minutes early. But, person two is wearing jeans, a tank top and comes get to his/her interview
20 minutes late. Who would get the job: person one or person two? When meeting people for the first time, I feel like a first impression is extremely
difficult to change. I feel this way because it sets the foundation towards new relationships and changes to their initial reaction is difficult.
When a person is attempting to make new friends, they often are kind towards one another, creating a path for great relationships to form between
them. For example, when somebody is meeting their significant other or friend's parent they are usually sweet, patient, and kind because they want the
parents to approve of them. From personal experience, my mother has banned people from hanging out with me ... Show more content on
Helpwriting.net ...
People remember how they are treated when first meeting and forgetting that version of someone is very complicated. Like, when someone applies
to a college, that college is going to go to their social media and see everything that was previously posted. The contents on there could possibly be
perceived as being a slacker who doesn't care about their schoolwork, but keeps his/her grades up versus being perceived as a hard–working student
who keeps his/her grades up. Our social media is the window into our lives and colleges and future jobs, look into that when they are interested in you.
When meeting people for the first time, I feel like a first impression is extremely difficult to change. I feel this way because it sets the foundation
towards new relationships and changes to their initial reaction is

Essay about The Well Paid Receptionist
Analysis of "The Well Paid Receptionist"
Harvey Finley is in quite the predicament. He his company's net profit should be approximately $107, 614.21 greater than he expected for this year.
The problem is that his secretary/receptionist is making six to seven times the amount of an average "good" secretary/receptionist in the local market
and has been for a few years.
There's a few ways this issue can be addressed. One way would be to talk to Ms. Brannen and advice her that there has been an oversight in her salary
over the past few years and for the upcoming year the oversight will be corrected and her salary will be adjusted to $25,000 per year with no percent of
sales bonus. Another way to address the issue is to fire the ... Show more content on Helpwriting.net ...
He would have also had time to make some sales and see how the potential sales market is doing and instead of offering her 2% in sales which
obviously we now know was a bad strategy, can offer her more upfront in salary. A person that likes the job they are doing will not leave for one or
two thousand dollars more. So Finley can be true to her and make a counter offer in hopes that she would accept and stay. As for the other negative
aspect of her getting back together with her husband in Houston and move back there, Finley would either have to offer her a significant more salary
or find her husband a position at Troupville Business Systems.
The other important value driver to consider in establishing the Value Over Time maximization is "owner values". As the owner Finley's main
concern is to keep his business running. Another concern is to make more and more profit each year. Owners need to worry about reputation risk as
well and the well being of each of their employees. Some problems Finley is facing with his company, Troupville Business Systems, is that he is
paying his secretary more than double what his highest paid manager is making. The problem Finley is facing is not knowing what should be done
about this or how to approach the issue. The potential problems that may arise if the current situation

The Well Paid Receptionist
The Well Paid Receptionist Values, Attitudes and Work Behaviour from Johns, G. & Saks, A. M. (2010). Organizational Behaviour. Pearson
Education: Toronto. Case Study The Well
–Paid Receptionist Harvey Finley did a quick double take when he caught a glimpse of the figure
representing Ms. Brannen's salary on the year–end printout. A hurried call to payroll confirmed it. Yes, his receptionist had been paid $127 614.21 for
her services last year. As he sat in stunned silence, he had the sudden realization that since his firm was doing so well this year, she would earn at
least 10 to 15 percent more money during the current fiscal year. This was a shock, indeed. Background Harvey began his career as a service
technician for... Show more content on Helpwriting.net ...
Brannen's suitability for the position. Each one said without equivocation that she was the best employee he had ever had in any position. Both
former employers concluded the conversation by saying they would rehire her in a minute if she were still available. The only bit of disturbing
information gleaned from these two calls was the fact that her annual salary had risen to $32 900 in her last job. Although Harvey thought that the
cost of living was probably a bit higher in Houston, where she had last worked, he was not sure she would react favourably to the $30 000 offer he
was planning to make. However, he was determined that, somehow, Cathy Brannen would be his first employee. Ms. Brannen seemed quite pleased
when Harvey telephoned her at home that same evening. She said she would be delighted to meet him at the office the next morning to discuss the
position more fully.Cathy Brannen was obviously very enthusiastic about the job as outlined in the morning. She asked all the right questions,
responded quickly and articulately to every query posed to her, and seemed ready to accept the position even before the offer was extended. When
Harvey finally got around to mentioning the salary, there was a slight change in Cathy's eager expression. She stiffened. Since Harvey realized that
salary might be a problem, he decided to offer Cathy an incentive of sorts in addition

Receptionist Or Office Assistant
Our office is currently seeking a Receptionist/Office Assistant The potential candidate should possess the following skills: Have a friendly warm
and welcoming attitude, Work well under pressure, Should be able to multi task, have professional customer service experience, be able to perform
basic clerical task, knowledge of basic Microsoft word / excel program, and, be able to work independently at times. Timeslips, Quicken, and Quick
books experience is a plus. Please confirm whether you have such experience. Information about the job: Hours available for this position: Monday ––
Friday 11 am to 7:30pm and some Sundays. You will also be expected to work additional times if needed. Dress code: Professional Modest (Casual)
This position will

Dramaturgical Analysis
In life we all act differently depending on who we are with and the situation at hand. In almost every situation we act in a different way, with our
friends in public, with our family members at home, with coworkers, and most importantly our boss in a work environment. Depending on who we
are with you could say our personality changes. As humans we know how to act in every situation, at work you would dress more formal, whereas
going out with a group of friends you would dress more causal. Along with our looks changing, we also change our behaviors, the way we talk, sit, the
tone of your voice, etc. At a doctor's office, the receptionist must play a defined role. She has to act polite, caring, professional, and must remain
discreet about... Show more content on Helpwriting.net ...
When the boss would walk into the room she would quickly hide her cell phone and act as if she is working. The receptionist never noticed that I
was observing her every move therefore I was able to see her front stage and backstage behavior. We all have these behaviors, but I was shocked to see
that this receptionist showed both her personality sides at a professional working environment. Using an approach, like dramaturgy, helped me to
analyze social interaction in a more interesting and complex way. If I had been just simply observing the receptionist I would have never payed
attention to her backstage behavior. By using a dramaturgical approach I noticed how her personality would change depending on if the boss was
in the room or not. This approach provides us with a deeper understanding on how humans think and act. In life most of us only show our good
side to people especially at work, therefore I was surprised to have been able to see the receptionist rude side. I think if the receptionist had known
that I was observing her she would have acted only in front stage behavior. This assignment was very beneficial to me it helped me to take a deeper
look at what microsociologists do. Now I have a different perspective on how people act. I knew that humans act differently in public than they do in
private but I had never seen it happen in real life which

Human Resource Planning : An Essential Part Of Hr...
Part A
Q1.
Human Resource Planning
It is an essential part of HR management.
It is a process which makes the company change to the desired man power position from its present position. (Rudman, 2010)
Aim of HRP
It helps organizations to select the right people to do the right work at the right time with right amount of partners. (Rudman, 2010)
It helps companies to choose types of employees and to choose the types of training they need. (Rudman, 2010)
Motivates human resources to meet the main goals and main plan of an organization.
Remains flexible in order to have the ability to adapt to challenges.
Reduces cost of optimum utilization of resources.
Man Power Planning
It is a part of Human resource Planning
Utilization, distribution, development and strategic procurement of the human resource in an organization (Luttu.W, 2012)
From Man Power Resource
Aim of MPP
Make sure that the organization has enough resources with standard quality and proper quantity and the organization uses human resources effectively.
(Luttu.W, 2012)
Difference
Human Resource PlanningMan Power Planning
Focuses on fixing relationships between employees, employers and co–operators.Only focuses on labour issues.
Focus on the employees' overall developmentFocus on leading the company having a certain amount of people doing the correct job at a the right time
Make sure that the organization has enough resources with standard quality and proper quantity and the organization

Lobby
Acknowledgement
We would like to thank all those who have helped us in the elaboration and preparation of this work especially our module lecturer Mr. Dev Mootien
for his theoretical concepts.
Table of Contents Page
1. Introduction–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––3
2. Profile of our Hotel––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––4
3. What is a lobby?–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––5
4. Plan of the Lobby––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––6
5. The Functional areas of the ... Show more content on Helpwriting.net ...
It offers 2 Spas and a total of 7 superb restaurants, with different cuisines and characteristics. The hotel also boasts a stylish collection of high–quality
accommodation, including Junior and Senior Suites and 13 luxury seaside Villas featuring their private beaches.
Le Royal Hotel also proposes a comprehensive array of land and water sports including diving and deep–sea fishing.
[pic]
3.0 What is a lobby?
Every hotel, regardless of its size, must have a public lobby. The size of the lobby is largely determined by the number of guest rooms as well as
by the type of hotel that is on the architect's drawing boards. It goes without saying that the larger the hotel, the larger the lobby. The lobby will also

have to be larger in a resort or convenient hotel. A resort hotel will require a large lobby because guests will congregate there in the evening. A hotel
catering to conventions needs a large lobby because here again there is a constant gathering of conventioneers before they go off to lectures, seminars,
meetings, luncheons, and dinners. There is no rule of thumb to determine the size of a lobby. One must proceed by making a careful study of similar
types of hotels and arrive at decisions after discussions with hotel operators and managers. A hotel lobby sets the mood for a hotel. This space, more
than any other, will create the first and usually the most lasting impression. Furnishings, color, finishing materials, lighting,

Career Autobiography
BUTLER YOUR STORY CAREER AUTOBIOGRAPHY2
In writing my autobiography, I began to think of all the dreams, goals, experiences and desires that I had as a young child growing up in the small
country town of Starke, Florida. My expectations of the things I wanted to achieve by a certain period in my life seemed so far away due to my
unfavorable childhood. I am the oldest of five children. My mother was a victim of domestic violence by my prior step–father. As for my biological
father, he has never been a part of my life. Despite my efforts to contact my biological father, he never really gave us a chance. He had his own life
and showed me that he was not concerned with mine. Nevertheless, I come to realize that those moments and the ... Show more content on
Helpwriting.net ...
These are traits when dealing with people. My current position is satisfying. However, I would like more. The question is what should I do with
my life? Well, I decided to move forward with my dreams and ambition. I determined now more than ever for my goals to come to pass. I am not
afraid of what's to come nor what is required of me. I am more focused on how I get there. What needs to be done in preparation for my future
career? I know that I must obtain the knowledge I need to acquire the skills for my future profession. As well as obtain my degree. I am holding
myself completely accountable for the things that transpire during my journey. I know I will achieve my goal and be successful in my career. It is not
about me but those whose lives I will impact. My life did not start off as I hoped but I know that my future is great. I am determined, dedicated and
excited about the things that are about to occur along my future path. Who would have thought a little country girl from Starke, Florida, the child of a
domestic abused mother, a fatherless child could possibly focus on her dream and acquire the degree she needs and one day be successful in her future
career as an

Unit Two: Principles of Providing Administrative Services
Unit two: Principles of providing administrative services
Section 1 – Understand how to make and receive telephone calls
1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.
Feature| How / when used| 1. Answer phone| This is usually accessed by pressing the number 1. It enables you to access messages left to you by
others| 2. Conference calls | This makes it possible to speak to more than one person simultaneously.| 3. Do not disturb| This blocks calls to an
extension or particular telephone line until the block is removed. Blocks are usually activated and deactivated by pressing a number of keys on the
phone 's keypad.| 4. ... Show more content on Helpwriting.net ...
We can use service providers information to work out charges.
If we need to send an item and guarantee it will be delivered the next working day or the same day or if a mail needs to be sent on recorded delivery we
have to look for postal charges and the time within which the mail will be delivered.
The ways how we calculate postage can be different. For Royal Mail we can find prices online. We have to choose if our postage is a letter, large letter
or packet. We should know how much weigh our postage has and enter this information (some offices should have a set of postage scales for weighing
letters and packages and a cardboard size guide). Next we need to choose which delivery options we want (for example next day delivery). Except the
Royal Mail we can find a lot of couriers which we can use, for example DPD, DHL, TNT UK Express Service.
Section 3 – Understand how to use different types of office equipment
1. Describe the main types of equipment found in offices and how they are used. Include examples of at least three different types of office equipment.
Nowadays offices use a large and varied amount of equipment to complete everyday tasks efficiently and effectively. The main ones found in most
offices are: computers, printers, photocopiers, faxes, telephones.
Some offices and other business may use additional specialist equipment, depending upon the nature of the business and the needs of the staff. Examples

Receptionist Proposal Essay
I would like to propose my candidacy for your possible position of a part time receptionist. In my current graduate studies of Clinical Psychology
and Clinical Counseling with a specialization in Sex Therapy, I had previously reached out to MJ Denis for local support and guidance. Ms. Denis
helped answer many of questions on my journey to becoming a therapist and agreed to allow me to keep her contact information as support and
guidance is vital to me during this journey. In our most recent correspondence, I inquired about any position that may be available so that I would be
able to be around people who do what I want to do, as I know that is a great tool for learning and developing a deeper passion. Ms. Denis informed me
that there may

Information Systems : The Mendip Arms Essay
Assignment 1: Information Systems
The Mendip Arms Contents
P1. Explain how organisations use information TASK 1/P13
P1: Discuss the characteristics of good information4
D1: Explain how an organisation could improve the quality of its business information5
Data flow Diagram7
P1. Explain how organisations use information TASK 1/P1
No.Example of
InformationType of informationSource of informationHow is the information communicated
1Customer name and addressPrimary: it's about the hotel's own customers gained directly from the original source in an unedited format.
Quantitative information: because it's facts and figures about the customer. Internal
The bookings database of the hotel Via the online booking form
2Staff hours worked Primary information: because it's about the hotel's own staff gained directly from the original source in an unedited format.
Quantitative information: because it's facts and figures about when the staff worked, which day, shift etc. Internal
Staff timesheetsOn paper and then recorded in the staff database and used to calculate wages
3Sports centre customer survey Primary: because it's the views of the sports centre's own customers gained directly from the original source in an
unedited format.
Qualitative: because it's the customers' opinions and not facts.Internal
Customer questionnairesPaper or online
4Staff income tax codesSecondary: because it's provided by the government to the employer (hotel), who have to use

Unit 211 Provide Reception Services Essay
Unit 211 Provide Reception Services
The purpose of the receptionist role is to represent the trust and give the patients the first impression of the NHS as they are the first point of contact
between the patient and the organization. It is vital to present a positive self–image and a good representation of the trust because we want people to
come back and use the services again and give the trust a good name. We can display a positive self–image by being attentive, well dressed, having
good body language, a friendly attitude, being helpful and always being polite.
The structure and lines of communication in an organization starts with the board of directors, then line managers and heads of departments then the
other workers. The ... Show more content on Helpwriting.net ...
To carry out health and safety procedures in a reception area we need to make sure that no fire exits are blocked and all members of staff need to
know where the fire exits are and know the procedure in case there is a fire. The procedure if the fire alarm goes off is firstly check the panel to see
where the fire is, check the room to confirm, ring 333 to confirm which room the fire is in, evacuate the building and then close the doors. If the fire
is discovered but there is no alarm sounding we should shout, then break the alarm glass, try to put the fire out and then try to contain the fire in the
room by closing the doors. The receptionist's role within these procedures is to calmly evacuate all the patients and report the fire, the patients should
be our first priority. It is also our responsibility to report any hazards such as lights not working, any faulty equipment, and dangerous wires running
across floors or anything at all that someone could trip over to estates.
There can be many types of problems with aggressive visitors. Because of security we have to be careful as to who we are letting on the wards,
therefore we might not allow a certain visitor to have access to the wards which could lead to them becoming abusive towards the receptionist. The
visitors are much more likely to get aggressive if they have relatives who are staying in the hospital, and they could be very emotional about this
especially if they think there relative is not getting the

Compensation And Benefits Package For A New Salary For The...
Introduction – Employee Compensation and Benefits
This paper will outline an employee compensation and benefits package for a new hire for a secretary for the department. First, it will describe the
organization I chose for designating a compensation package. Next, this paper will develop an employee compensation and benefits package for this
new position. This paper will outline an employee compensation and benefits package for a new hire for a secretary for the department. First, it will
describe the organization I chose for designating a compensation package. Next, this paper will develop an employee compensation and benefits
package for this new position. Attached to this paper is a Powerpoint presentation that will detail this employee compensation and benefits package, as
well as an the eligibility of exempt or non–exempt status, other benefits that might be considered, government regulations that influence the
compensation, two other organizations with similar compensation, and how this package aligns with the HRM strategy.
Our Organization – Department of Energy
When researching the average salary and compensation benefits for this area for a secretary for our department, I discovered some generic information.
First, the mean hourly wage for this part of the country (Washington DC area) is $20.01 (Occupational Employment and Wages, 2013). Second, the
average job description for a secretary in the Washington DC area includes: performing secretarial duties

Main Gate Receptionist: Park Greeter
Everyone has skills that they inherent. Each person has different skills from their personality. For me, I have the knack for talking to large groups of
people who are perfect for my role, Main Gate Receptionist – Park Greeter. Before working at Disney, I was a teacher assistant my senior year at my
high school, Northwest Christian High School in Phoenix, Arizona. I have not only graded student papers, ran errands for the teacher, organized
teaching files, and took inventory of books and other educational tools, I also direct the class until the teacher got to the classroom. Each class was
around twenty to fifty students depending on the day and class. During that period, I would make sure roll call was done, students turned in their
assignments ... Show more content on Helpwriting.net ...
At the time, my school Grand Canyon University opened the first burger joint, Habit Burger. Again, it was a new restaurant, but this time the
management was from the school. When I was there I did cash handling and operation of the cash register, served food to customers, stocked all items
and took inventory, helped prepare food, and bussing and cleaned all tables. But it was not like that at first. You would think that it would be
running smoothly, but wrong. Grand Canyon University was hiring new managers and students who did not know how to work cash registers or
let alone machines. We all trained ourselves to work the machines and everything. I was one of the few who could learn quickly and tried to teach
the other students. After a couple of months of disorganized chaos, I talked with my boss to see if there was anything to help, but he said I could
not do anything. I started to tell the other students what needed to be done. We all would clock in and I would tell someone to do dining, two to
count in and do cash register, one person does to shakes, two to do prep work, and two to serving. After that, we all caught on what needed to be
done. I also suggested having shift leaders during each shift to help order what needs to get done. They liked that idea and started hiring and
recruiting those to be shift leaders. I was not one and did not want to be one because it became stressful overtime. I only did so if the shift leader was
gone. After all that, Habit was finally running smoothly and became the popular place to hang out in my

Essay about Dental Office Floor Plan
The dental office floor plan detailed above clearly and cleanly divides the dental space into 3 clear segmented areas: non–clinical (patient and
administration), clinical, (dental delivery) and clinical support (supplies, storage, and laboratory). The non–clinical space has the most diverse user
traffic patterns since patients and family members, clinical, and non–clinical staff may use this area. This non–clinical space should not be blended
with the clinical and clinical support areas. The bottleneck areas are the patient in–take and out–take or registration area of the patient reception desk.
Inherently, all dental practices have practice waste, complexity, and variation built into the dental floor plan or the design ofthe practice. ... Show more
content on Helpwriting.net ...
Additionally, the staff bathrooms should not be placed into the clinical areas but near the staff break room located.
Practice design has direct relationship to patient flow. A common held belief indentistry is that there should be a separation between general dentistry
and hygiene. This concept has each dental provider working from dedicated 'general dentistry' spaces, chairs, and setups and dental hygiene can only
perform cleanings in hygiene chairs and rooms. This forms dental 'departmental walls' or work areas done by 'dedicated' function and creates a lot of
walking and patient scheduling delays. The definition of dental inefficiency and ineffectiveness is when staff members walk from the end of one
hallway to another to tell the dentist that the patient is ready for an exam or a procedure.
The concept of "a favorite room" to deliver care for those long, involved procedures must also be eliminated. When all dental operatory or treatment
rooms are designed and equipped identically a provider can deliver the full spectrum of dental care in each and every room. Every dental operatory
then becomes a favorite room. This allows your front desk staff to be more flexible in scheduling both urgent and emergent patients and for dental
assistants to setup patients more quickly. Dental operatories when appropriately dThree practice activity areas affect patient flow and they

Advocate Receptionist Job Report
I came to know about a job opening in your company at Benabou & Associates. I saw an ad on the internet at www.emploiquГ©bec.gouv.qc.ca
stating that you needed a receptionist. I would love to apply as an advocate receptionist for your company. I have attached a file with my rГ©sumГ©
highlighting my skills in this field. I am well qualified and a great choice for this position. I developed aptitudes in organizing, and last summer I was
in charge of organizing my sister's wedding, which was a success. Beyond that, which is already mentioned in my attached resume, I am currently
studying at Cegep@distance, which gives me plenty of time for a part–time job. Although I have never worked as a receptionist before, I am currently
following the required

Pros And Cons Of Working As A Receptionist
I work as a medical assistant at a doctor's office and have experience dealing with angry patients who call in to complain about their missing lab work.
I would like to point out that the labs oftentimes do not send the lab results to the PCP. This may be because they misplaced the results or they simply
forgot to fax it over to the PCP. Given these kinds of situations, I would normally try to calm the patients down first. I would then reassure them that I
would contact their labs to ask about their results. I can understand why you were frustrated and upset at the receptionist; however, you did not help the
situation by lashing out at that individual. Understandably, the receptionist should have been more helpful and considerate of your current situation as
well.... Show more content on Helpwriting.net ...
This was illustrated through by situation – You were extremely stressed about meeting the deadline to turn in all of your documents and you blew up
when you lost control of the situation. In technicality, you were not upset at the receptionist, but rather at the disorganization and sloppiness of your
lab for not sending over the results to your PCP. It is important for us to remain calm during situations like these. We must realize that we do not have
control of certain situations or the actions and behaviors of others. Allowing ourselves to be angry is not going to change the situation; if anything, it
worsens the situation (Olpin & Hesson,

Vonage Virtual Receptionist for Small Business Essay
Vonage virtual receptionist for small business
Vonage has created a tool that prompts callers to select a few options from a phone menu. Once a caller dials into a company number, an automated
record plays and informs the caller how to reach a desired extension. The extension numbers and the recordings can be updated from the administration
portal in the settings page. The tool gives a company ability to create multiple virtual receptionists and scheduled to specific times. For example, one
can set up a virtual receptionist for holidays or non– business hours. This ensures that there are no calls that get unattended at anytime whether on a
holiday, working hours or past the business hours.
Integration and Features
The virtual assistant is ... Show more content on Helpwriting.net ...
The good
Virtual Receptionist gives a small business a more professional outlook when it comes to phone presence.
At a fraction of the cost, a business can get the benefits of a full time receptionist.
The company does not need to buy an auto attendant phone system or invest in very expensive hardware.
It gives the company the ability to network phones of a mobile workforce. These could be sales reps and field tech or other staff that work out of the
office,
It is also possible to give work from home employees and telecommuting staff business class functionality on their home phones.
The tool does not require any additional software, internet connection or any VOIP capability. Furthermore, Virtual Attendant does work with any types
of phone system, devices and carriers.
The service is a month to month service and one can cancel it at any time with any legal repercussions.
The bad
The auto attendant service is free to install but charges .03 for both inbound and outbound calls. It may be an expensive option for companies that call
or receive calls for more than twenty minutes. For example, a telemarketing or a business outsourcing firm.
The firm still needs to have a functioning telephone system. If a firm is setting up a new office, it would be better to have a system with auto attendant
feature rather than buy the service.
The online interface is sometimes slow and

Five Essential Skills A Medical Receptionist Must Possess
5 Essential Skills a Medical Receptionist Must Possess Medical receptionists are professionals who are required to handle the front desk and are
responsible for greeting the patients, and visitors in hospitals, private clinics, doctor's offices and various other medical centers. They also perform
additional duties like communicating with patients to make case papers, processing patient's data on the computer, clerical duties, and interacting with
doctors as well as other staff. This job comes with a lot of responsibilities and hence, it is necessary that an individual possesses the right skills to
perform the duties effectively and thus ensure successful operation of the medical facility. Therefore, if you are looking forward to becoming a medical
receptionist, make sure that you possess the following traits.... Show more content on Helpwriting.net ...
Instead of getting overwhelmed in strenuous situations, you must be able to maintain your calm and juggle between the situations effortlessly. It might
happen that there are situations when there are too many things on the desk. At such times, the receptionist must make use of smart devices to handle
the various assignments and keep the office run effectively without any hassles. Should have excellent technical prowess Gone are the days when the
doctors did paperwork to maintain the history of each patient. As every record is maintained digitally, and computers are used to perform the
operations efficiently, a receptionist must be comfortable working with computer and other simple machines like scanners, printers or a photocopy
machine. He/she must have knowledge about the basic software programs like Microsoft Word, Excel or Outlook and must be able to use them
effectively. Should have ability to prioritize and organize

The Well Paid Receptionist
WNova Southeastern University
Wayne Huizenga Graduate School of Business & Entrepreneurship
Assignment for Course: MGT 5012 – Twenty First Century Management Practices
Submitted to:Dr. Rhonda Polak
Submitted by:Amy Bukovich
Date of Submission:November 9, 2012
Title of Assignment:The Well Paid Receptionist Case Analysis
CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully
acknowledge and disclosed in the paper. I have also cited any sources from which I used data, ideas of words, whether quoted directly or paraphrased. I
also certify that this paper was prepared by me specifically for this course. ... Show more content on Helpwriting.net ...
With this said it was surprise to Harvey to find that Cathy, hissecretary, was making twice as much as his other employees earning $127k in the
business year, with her salary increasing each year with continued success. Harvey is faced with the dilemma of determining whether the value Cathy
has added to his company since its inception warrants her current and future increasing compensation.
Troupville Business Solution's Value Drivers
Before we can identify the alternatives to Harvey's issue we must first examine Troupville Business Solution's Value Drivers. By examining the values
that each party holds we can better understand their current and possible future actions. In the case of the Well Paid Receptionist there are two main
Value Drivers: Employee and Owner.
Employee's Values
Understanding employee values is extremely important for management as many companies consider employee's to be their greatest asset. To create
value it is important that employees' values are congruent with organizational values (Pohlman, 1997). Decision makers have to recognize what each
employee values and determine ways in which they can be incorporated into the organization to create the most success. Once firms find employees

with values congruent to the organization it is a continuous process to ensure employee, customer and the organization's cultural value remain
harmonious. With this continuous

Provide Reception Services
Provide Reception Services
1 пѓ Understand the purpose of reception services in a business environment:
1.1Explain the purpose of the receptionist role as the first point of contact between the public/client and an organisation:
The receptionist that the customer meets/speaks to first needs to give a good impression of the company, they need to appear very professional, this can
be portrayed in many different ways including personal appearance and how you are seen to act towards customers.
If on the front desk then when anybody comes in they will see you first, you will need to be seen as mature, initiative and show you have respect for
other employees and the customer basis. Regardless of any situation you will need to have a positive ... Show more content on Helpwriting.net ...
All thoughts should be positive, once you start having negative thoughts you put yourself down which reflects on how you act towards others. Accept
the fact that everyone does have flaws and that is just part of being human, once you accept this you will realise that it's not all as bad as it seems.
Instead of focusing on everything that you are unable to do, focus on everything that you excel in, if you're struggling with a task then ask for help and
don't let that put you down. Don't bully yourself, don't second guess yourself, if you expect too much of yourself then you'll be disappointed when you
don't achieve this.
You also cannot blame yourself for everything that goes wrong, not everything is going to be your fault, in some cases when you are 100% wrong
apologising is a good quality, but you shouldn't feel the need to apologise for everyone else's mistakes.
All of these aspects add to a positive image, which is very important in any company, you need to do all these things for both yourself and also the
business; the happier you are the happier the customers are going to be.
2пѓ Understand the procedure to be followed when providing reception services:
2.1Describe the structure and lines of communication in an organisation:
Structure and communication both depend on the size of the business, the larger the business the more ways of communication and the wider structure.
Flat structures are the most common for smaller businesses, this just allows key staff

Receptionist Career Research Paper

Recommended

Recommended

More Related Content

Similar to Receptionist Career Research Paper

Similar to Receptionist Career Research Paper (10)

More from Heather Bjugan

More from Heather Bjugan (20)

Recently uploaded

Recently uploaded (20)

Receptionist Career Research Paper