1. Gail Coll
Curriculum Vitae and Experience Summary
Managerial Experience● Quality Systems ● Training and Development
● Project Planning & Delivery Ability ● IT Skills ●Accounts ●Pay Role
●Excellent Customer Service Aptitude ●Procurement
GSK Training and Apprentice Coordinator RSC GSK Barnard Castle 2015 to present day
Training, myLearning, Process and Quality.
 Ensure staff compliance with myLearning. Provide support to staff to fully understand their training
requirements.
 Assign relevant Curricula and Job Codes for Users to myLearning.
 Run weekly reports to ensure compliance and attend weekly live meetings.
 Provided support to Quality and Process Control to ensure the department’s local documents are
up to date and stored correctly. Make obsolete old SOPs as required.
 Liaise with Senior Managers and counterparts in Verona to ensure Job Code Curricula are correct.
Apprentices
 Provide day to day support to the Art & Design Apprentices.
 Construct and Prepare Apprentice Training Plans working the Business Unit Leads to plan resource
and content of training plans.
 Ensure Apprentices receive the relevant external training to complete the Art & Design NVQ.
 Provide mentoring and general support.
 Prepare STPs for oversee Industrial Work Placements, liaising with PASS Creative in Verona to
confirm content of placement. Book travel as required.
 Liaise with Universities/Colleges and Training companies fact finding on proposed Partnerships and
latest WOW within the industry.
GSK – Maternity Cover, Administrative Assistant reporting tothe RegionalSupply Centre Director
2015 - 2015
 Providing day to day administrative support for the Regional Supply Centre Director.
 Arranging Town Hall briefings and ensuring live link to other RSCs.
 Travel arrangements including overseas travel.
 Provide agenda and support to F2F Leadership meetings.
 Arrange events, accommodation, travel and hospitality arrangements.
 Updating holidays and absence records via ITAG system.
 Ensuring diary of events completed following staff absences.
 Placing departments Purchase Orders via electronic system. Assisting with queries from vendors
 Maintaining stationery supplies.
 Ensuring printers and plotters fully operational and dealing with faults and ensuring faults were
fixed in a timely manner.
 Arranged new layout of print room and supported arrival of new plotters and printers.
 Archive old training records and ensure Archive room is kept tidy.
I was keen to return to gsk after a long absence and I am thoroughly enjoying working for such a
highly regarded company. Returning has given me a new zest for my career and I am currently trying
to learn as much as I can.

2. Manager The Abbeyfield Barnard Castle Society Limited 2003 - 2014
Responsible for the day to day running of two Supported Sheltered Houses in Barnard Castle
Staff & People Skills
 Responsible for the recruitment and training of staff and volunteers.
 Prepared Staff Training Plans and ensured all training was suitable, delivered on time.
 Ability to work in a calmand confident manner.
 Ability to diffuse situations and I have constantly supported staff to enable them to perform to a
high standard, whilst building staff trust and openness in the team.
 Ability to give perspective to difficult situations.
 Clearly communicate information to staff and demonstrate that value in team players by lending
additional support when required.
IT/Office Skills
 Working knowledge of Microsoft Word.
 Excel.
 SAGE Payroll.
 Quickbooks Accounts System.
 Developed company website with students from Teesdale School, uploading information as
required. (Now replaced by Head Office website.)
 Preparation of agendas, documents for meetings. Recording minutes and distributing copies.
Quality Assurance and Audits
 Responsible for all company documentation and ensuring the company is always audit ready.
 Lead person in two successful audits of the company by Head Office and Local Authority.
 Attended a meeting by head office to discuss an additional position where I could audit other
Abbeyfield Care Homes.
Health & Safety
 Ensured policies and procedures up to day and communicated to all staff/volunteers.
 Liaised with Head Office on issues and concerns re implementation of policies.
 Ensuring Fire Drills are performed in a safe and satisfactory manner.
 Ensuring all actions from fire safety audits are completed.
 Key contact for out of hours for emergencies, responding and managing situations.
Accounts Experience
 Day to day running of the Accounts system.
 Preparation of year end accounts prior to Accountants annual audit.
 Preparation of budgets.
 Analysis of business costs.
 Preparation of annual rent increase.
 Management of Standing Orders and Direct Debits.
 Preparation of cheques.
 Management of Petty Cash.

3.  Report preparation.
SAGE Payroll Management
 Management of staff wages.
 Management of staff holidays and absence.
 Preparation of quarterly PAYE payments to Inland Revenue.
 Producing Reports.
 Review of staff salaries and impact on budgets.
Marketing
 Formulated and implemented marketing plan which was highlighted at the Abbeyfield Annual
Conference as a good example of what independent Abbeyfields should be doing.
Projects
 Managed closure program of one house relocating residents to our other property. This was
particularly difficult due to the age and needs of our residents. Relocation also involved the
refurbishment of accommodation liaising with tradesmen.
 Managed staff redundancies.
During my time as Manager of Abbeyfield I had full responsibility for the day to day running of each
house. I was responsible for the recruitment, training and development of staff in addition to the
regulatory requirements of working in the Health & Social Care sector. As a small business I gained
valuable experience in accounting and the importance of budgeting. I also learnt the value of good staff
that are correctly trained, motivated and are reliable.
Teesdale School Examinations Department 2001 - 2003
 Responsible for Examination Entries.
 Responsible for Examination Papers safe keeping and recording before examinations.
 Responsible for Collated completed examination papers.
 Working to Critical Timescales.
 Forward Planning.
 Attention to detail/100% accuracy required.
At Teesdale School as the examinations officer I had to ensure the recording and safe keeping of all
examination documents. During this time I was subject to several on the spot inspections by the
Examinations Body. Again the systems and documentation were satisfactory. Regularcontact with
students to ensure they understood their examination timetable, Special Education Needs were met
and if required Special Considerations applied for. Prepared students examination timetables and
collected examination fees as required.
General front office support to staff and students.

4. Glaxo Wellcome 1991 - 1995
Secretarial Experience in Orals Manufacturing Team Managers
 Full secretarial service to Orals Manufacturing Manager.
 Preparation of production reports, quality assurance information, letters.
 Arranging departmental meetings, training events, travel requirements.
 Typing of Standard Operating Procedures. Liaising with production and QA.
 Preparation of K today monthly newsletter, collecting information from managers.
 Minute taking at team briefs.
 Completed departmental safety audits.
Quality Assurance
 Ensured departments documentation was audit ready at all times.
 Supported Manufacturing Team Managers and ensured documents, SOPs and records were audit
ready.
 Seconded to Quality Assurance for two months, worked alongside production QA auditors, checking
batch documentation. Attended QA team briefs.
Projects
 Involved in a product stream team building event which resulted in each department delivery a
brief demonstrating what the department did and its approach to problem solving. Hugely
successful, and at the final event senior management attend from Ware.
 Supported colleagues who were involved with an industry awards initiative which resulted in
K Block GSK being national winners.
Personnel
 Documentation on recruitment, dismissal, voluntary redundancy and death in service entitlements.
 Aptitude tests for new employees.
 Employee records.
Production
 Line manager experience.
 Process operator.
 Attended team briefs.
During my time I enjoyed the experience of working in production, something I had not done before. I
still recall the importance of line clearance, sops, and working in a safe environment. I really learnt the
values of gsk and understood the aims of the company at that time. The experience I gained working in a
secretarial team has assisted in my career time and time again.
EBAC 1990 - 1991
 Quality Assurance Auditor in the QA Department. Company was aiming for BS5750 accreditation
and I was involved in an audit over 5 days. At the sum up meeting I was praised for my approach to
a department that was initially reluctant to adhere to the new Quality Assurance approach. The
company was successful and granted BS5750 part 1.

5. A brief time but learnt the value of speaking up if you have concerns about following process and
procedures. I learnt the value of working with different teams and appreciating the challenges other
colleagues have.
Wm Smith & Sons Limited (Sign company supplying Logos, Graphics and Signs 1983 - 1990
Sales & Marketing
 Processed order for logos and signs via phone, fax and post.
 Prepared quotations for customers and advised on sizes of letters suitable for signs
 Represented the company many times and trade exhibitions at London Earls Courts, Islington
Design Centre, and Birmingham International Conference Centre and at Manchester.
 Daily communication with customers including updates on existing orders and help with new
orders.
 Helped resolved invoice queries and any other queries customers had.
 Facilitated YTS (Youth Training Scheme) training placements
Quality Assurance
 My role was to prepare staff and documentation for an audit for the company to gain BS5750
accreditation.
Accounts
 Helped set up new accounts including sending for references and setting credit limits.
 Invoice queries and overdue accounts.
 Preparation of documents for county court cases.
 Banking of cheques.
I enjoyed with day to day contact with the customers using my knowledge of the products and
production schedules to ensure customers received each order right first time and to agreed
deadlines. Some products were guaranteed to be dispatched the same day if ordered before
12.00noon. Therefore it was essential that orders were right first time.
Due to my excellent customer relationships I was asked to be part of the marketing team and
represented the company and trade events throughout the UK. I was also the key contact for most
customer visits.