1. Pauline Hogan
90 Cartside Road
Busby
Glasgow
G76 8QD
00447545045740
Profile
I am an experienced Payroll manager with the ability to organise, prioritise, multitask and work effectively
without supervision. Being numerate, accurate and always paying extremely close attention to detail,
I have strong man management skills and also an excellent team player. I have great communication skills, both
verbal and written which has helped me when building client relationships. I am articulate, confident and work
very well under pressure aiming to meet weekly and monthly deadlines.
I have an in depth knowledge of Sage Line 50 Financial Controller (v12/13), Sage Payroll (v12), Microsoft
Office.
Employment History
Clark Andrews CharteredAccountants (Glasgow)
Payroll Manager / Accounts Assistant April2008 – Present
Working with Clark Andrews Accountancy has helped with expanding my client base and progress my
knowledge of many Sage programs. I am a key person dependency being responsible for building and
maintaining strong client relationships, managing and training payroll staff also managing all aspects of payroll
under Clark Andrews’s books.As part of this role I have the below responsibilities:
 Sage Payroll.
 Payroll Weekly and Monthly for 113 clients.
 Responsible for ensuring all KPIs are achieved for weekly, fortnightly, monthly and annual deliverables for
113 clients.
 Responsible for all pay related queries from employees & employers in relation to various revenue
instructed updates
 PAYE/NIC monthly and end of year returns to Revenue & Customs which includes being responsible for
all employee personnelrecords, salary and wage deductions,arrestment’s, tax credits, SSP, SPP, Company
Cars, Cycle to work schemes, childcare vouchers & pensions as well as all new starts & leavers issuing P45
and P60s, Submission of P11d’s, Production of reports and maintenance of wage and salary records.
 Setting up of new government compulsory Pension Schemes insuring all staff have pension literature and
an understanding ofthe scheme allowing them the option to opt in or out
 Submitting all pension data to the relevant pension companies on a weekly, fortnightly and monthly basis
 BACS transfer of salaries and wages to employees’ bank accounts.
 Setting up new companies for payroll raising all appropriate documentation for Revenue & Customs
 Responsible to CIS returns to the revenue for clients
 Conducting weekly meetings with the company director and partners with updates on all payroll activity
 Participates in discussions on improving our service to clients as well as networking to generate new
payroll business
 Training of new and current members of staff on all revenue updates and company procedures
 Weekly discussions on achieving the department goals, motivate my staff to achieve future objectives and
help solve any current issues
 Performance manage the team through coaching and 1-to-1 meetings
 Responsible for complete ownership of our payroll bureau
 Book-keeping for Clients gathering all purchase and sales ledger documentation in order to carry out Bank
Reconciliations and submit VAT Returns to Revenue & Customs.
 Credit Control – Raising statements,carrying out telephone calls chasing up late payments .
 Taking Client calls.

2. Rennie Roofcare Limited(Glasgow) August 2000 – April 2008
Office Manager / PayrollManager
As part of my role as Payroll /Accounts Managerin Rennie Roofcare Ltd I had the following responsibilities:
 Payroll Weekly and Monthly for 60 Employees, including time sheet input, bonus calculations,
maintenance of holiday fund, personnelrecords.
 BACS transfer of salaries and wages to employees’ bank accounts.
 PAYE/NIC monthly and end of year returns to Revenue & Customs. Responsible for all employee
personnelrecords, salary and wage deductions,arrestment’s, tax credits, SSP, SPP. Production of reports
and maintenance of wage and salary records.
 Sage Line 50 Financial Controller Sage Jobcosting.
 Maintenance of customer and supplier ledgers supplier payments – cheque and BACS.
 Petty cash,company credit cards, current and all other bank account reconciliations.
 VAT calculation, reconciliation and returns to Revenue & Customs.
 Credit Control relating to customer payments due.
 Dealing with all personal & confidential correspondence forManaging Director.
 Responsible for supervision of office general administrator/typist, discretionary delegation of parts of own
workload.
 Ongoing coaching of all office staff
 Training staff on new company procedures,making sure individual staff objectives are met
Melville’s CarHire (Glasgow) June 1998 – January 2000
Telesales Manager
In my role at Melville’s Car Hire I had the below responsibilities:
 Day to day running of the call centre reporting directly to the MD.
 Planning the team’s daily workload, prioritising all non-standard enquiries to be escalated through myself.
 Training all Telesales Staff ensuring up to date knowledge of company policies and procedures .
 Weekly 1-to-1 meetings to ensure all issues are resolved and staff are able to move forward
 Responsible for introducing rosters ensuring sufficient staff to cover peak times.
 Working closely with Branch Managers to achieve full productivity on hire drive fleet.
Lloyds TSB (Glasgow) January 1998 – June 1998
Telephone Banking Operator
RAC Breakdown Recovery (Glasgow) January 1991 – January 1998
Response Centre Specialist
Further Training/Qualifications 2000/2001
A Business Computing Course, Microsoft Office, Sage Line 50, Sage Payroll at Central College of Commerce.
Enrolled for the IPASS Qualification starting September 2015
Personal details / Interests
Marital status Married
Nationality British
Interests Walking / Reading / Music