Using NetScaler Insight to Troubleshoot Network and Server Performance Issues

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"During this session we will cover NetScaler Insight, which gives you visibility across your network AND allows you to see the end user experience. In this session, Ronan will install and configure Insight, and demonstrate how to use it to drill down and pinpoint network or performance issues.

During this session, you will learn:
- Basics of the HTTP protocol
- How to Install & configure Insight
- Use Insight to pinpoint performance issues
- NetScaler performance metrics when load balancing traffic"

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  • Good afternoon my name is Ramon Scott and I am a Lead Escalation Engineer on the Citrix Escalation Team Today my presentation be on Configuring and Troubleshooting XenDesktop Sites.
  • At Citrix Services - we’re Citrix consultants, teachers and support engineers and we’re all about one thing: making sure you succeed.With our help, you’ll deploy high-performance, robust virtualization and networking projects, faster – with dramatically lower risk and higher return.The best Citrix architects and administrators are the ones who never stop learning – and Citrix Education is here to help you learn those skills.Citrix Consulting gives you direct access to our most experienced virtualization and networking experts.When it’s complex; when it’s mission-critical; when it’s big; That’s when Citrix consultants can really help.On your virtualization journey, you’ll want always-on support from people who really care about your success.There’s no better insurance for your Citrix investment than with Citrix Support.
  • Secrets of the Citrix Support Ninjas is a FREE eBook available next week.The eBook contains 40 insider troubleshooting tips for administrators.So the purpose of the eBook is to help administrators like you keep your Citrix deployments on track.We’ve collected some of their best tips and tricks for running robust Citrix environments and packaged them up into a free eBook.In it, you’ll discover some of the little-known tricks that our own support people use every day to tune, tweak, troubleshoot and test Citrix solutions. You may know a few of these tips. But you probably don’t know them all.And – you never know – you might discover just one that will change your life as an administrator.Let me give you a sneak peak now.
  • Using NetScaler Insight to Troubleshoot Network and Server Performance Issues

    1. 1. Citrix Support Secrets Webinar Series Using NetScaler Insight to Troubleshoot Network and Server Performance Issues Ronan O’Brien – NetScaler Field Readiness October 31, 2013
    2. 2. Agenda • Why is Visibility Important? • Introducing NetScaler Insight Center • HDX Insight • Web Insight • Deployment Scenarios • Packaging and Licensing
    3. 3. Distributed Apps Cause Finger-pointing Vendor Support IT Department Vendor Support Software Mobile User Help-Desk Desktop Admin IT Dept Calls Vendor Support Vendor Support Network Admin Vendor Support Escalation Whose fault? User: My Application is Slow! © 2012 Citrix | Confidential – Do Not Distribute Long Escalations and User Frustrations
    4. 4. NetScaler Is the Universal Front-End BYO Desktops Mobility SaaS Apps Availability © 2012 Citrix | Confidential – Do Not Distribute Acceleration Security Visibility Corporate Apps Data
    5. 5. Achieving Application Visibility with NetScaler 3rd Party Analysis Tools NetScaler Insight Center Cloud Enterprise Combining NetScaler with Analysis Tools NetScaler generates a wealth of application visibility data by way of AppFlow™ NetScaler Insight Center is the best way to view Citrix-specific data © 2012 Citrix | Confidential – Do Not Distribute Desktop
    6. 6. Introducing NetScaler Insight Center HDX Insight Analytics for XenApp and XenDesktop Web Insight Analytics for enterprise applications NetScaler Insight Center © 2012 Citrix | Confidential – Do Not Distribute
    7. 7. NetScaler Insight Center: Core Values 1 2 3 4 Preventive maintenance Troubleshoot bad end user experience Capacity planning for applications End user application analytics © 2012 Citrix | Confidential – Do Not Distribute
    8. 8. HDX Insight Analytics for XenApp and XenDesktop • Gain visibility into end user experience for virtual desktops, applications, and users for XenDesktop • Correlate network data with application data with real-time metrics for effective troubleshooting • Integrated with XenDesktop management tools NetScaler Insight Center AppFlow © 2012 Citrix | Confidential – Do Not Distribute
    9. 9. Web Insight Analytics for Enterprise Applications • Break down detailed reporting on enterprise application use, even for SSL encrypted traffic • Correlate network metrics with application behavior • Determine end user experience without agents NetScaler Insight Center AppFlow © 2012 Citrix | Confidential – Do Not Distribute
    10. 10. Bottoms Up: Networks and Their Problems Client and Server RTT Packet Loss Network Jitter (e.g., wifi, 3G, etc.) (not the same as app RTT) Unexpected TCP Reset ICA TCP IP Physical Connectivity Issues Next Hop Router Issues © 2012 Citrix | Confidential – Do Not Distribute Bad Configurations Hardware Failtures
    11. 11. Linking Top Down with Bottoms Up • High App RTT + Low Client and Server RTT  Server Side Issue • Bad VoIP session corresponds with spikes in Client Jitter  Client Network • Subset of users with bad performance + High server RTT in DC  Check for packet loss on the downstream network switches © 2012 Citrix | Confidential – Do Not Distribute
    12. 12. Deployment Scenarios: AppFlow for ICA HDX Insight NetScaler Gateway Citrix XenDesktop © 2012 Citrix | Confidential – Do Not Distribute
    13. 13. Deployment Scenarios: Transparent AppFlow for ICA HDX Insight NetScaler Gateway © 2012 Citrix | Confidential – Do Not Distribute XenApp
    14. 14. NetScaler Insight Center Packaging • Software download from http://www.citrix.com/downloads/netscaleradc/components.html App Flow • Works on XenServer • Enterprise or Platinum Edition • Seamless integration with NetScaler Appliances NetScaler Insight Center (XenServer VM) © 2012 Citrix | Confidential – Do Not Distribute • NetScaler Insight Center replaces Edgesight for NetScaler
    15. 15. Licensing Information NetScaler Standard NetScaler Enterprise NetScaler Platinum Insight Center ✔ ✔ ✔ Web Insight ✔ ✔ ✔ ✔ ✔ ✔ June 2013 ✔* ✔ June 2013 HDX Insight Realtime (60 mts)** HDX Insight Historical Reporting XenApp/Xen Desktop Platinum *For third party consumers, NetScaler Platinum is required as well **NS Enterprise Edition + XA/XD Platinum = Real-time data for 60 minutes (XA/XD checks for license level on the NetScaler and serves data accordingly **NS Enterprise Edition + Non Platinum XA/XD = No real-time data at all © 2012 Citrix | Confidential – Do Not Distribute
    16. 16. Let’s go to the Demo. . . © 2012 Citrix | Confidential – Do Not Distribute
    17. 17. About Citrix Services Citrix Services make sure you succeed with your virtualization programs. Educate | Guide | Support | Succeed How we can help Citrix Education – The fastest, most efficient way to get your team the virtualization skills they need. Online, on-site or in class. citrix.com/training Citrix Consulting – Intensive engagements for complex, critical or just plain massive projects. citrix.com/consulting Citrix Support – Always-on support services that leverage everything we know about best-practice deployment and maintenance. citrix.com/support © 2012 Citrix | Confidential – Do Not Distribute
    18. 18. Secrets of the Citrix Support Ninjas • 40 insider troubleshooting tips • Covering XenDesktop, XenServer, XenApp and NetScaler • Citrix Support top engineers • FREE eBook • Citrix Auto Support • Now available! © 2012 Citrix | Confidential – Do Not Distribute
    19. 19. Premier Support Calculator Check it out © 2012 Citrix | Confidential – Do Not Distribute
    20. 20. Next Webinar: November • Title: Troubleshooting Provisioning Services Target Boot Processes • Description: Citrix Provisioning Services (PVS) functionality targets network client machines that boot and connect to provisioning services servers under the guidelines specified in the PXE 2.1 specification. This in-depth technical session will provide a step-by-step detailed overview of the target boot process used by provisioning services versions 5.6.x and 6.x. • When: Nov 28th • Registration Now! © 2012 Citrix | Confidential – Do Not Distribute
    21. 21. Work better. Live better.

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