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Using NetScaler Insight to Troubleshoot Network and Server Performance Issues

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"During this session we will cover NetScaler Insight, which gives you visibility across your network AND allows you to see the end user experience. In this session, Ronan will install and configure Insight, and demonstrate how to use it to drill down and pinpoint network or performance issues.

During this session, you will learn:
- Basics of the HTTP protocol
- How to Install & configure Insight
- Use Insight to pinpoint performance issues
- NetScaler performance metrics when load balancing traffic"

Published in: Technology
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Using NetScaler Insight to Troubleshoot Network and Server Performance Issues

  1. 1. Citrix Support Secrets Webinar Series Using NetScaler Insight to Troubleshoot Network and Server Performance Issues Ronan O’Brien – NetScaler Field Readiness October 31, 2013
  2. 2. Agenda • Why is Visibility Important? • Introducing NetScaler Insight Center • HDX Insight • Web Insight • Deployment Scenarios • Packaging and Licensing
  3. 3. Distributed Apps Cause Finger-pointing Vendor Support IT Department Vendor Support Software Mobile User Help-Desk Desktop Admin IT Dept Calls Vendor Support Vendor Support Network Admin Vendor Support Escalation Whose fault? User: My Application is Slow! © 2012 Citrix | Confidential – Do Not Distribute Long Escalations and User Frustrations
  4. 4. NetScaler Is the Universal Front-End BYO Desktops Mobility SaaS Apps Availability © 2012 Citrix | Confidential – Do Not Distribute Acceleration Security Visibility Corporate Apps Data
  5. 5. Achieving Application Visibility with NetScaler 3rd Party Analysis Tools NetScaler Insight Center Cloud Enterprise Combining NetScaler with Analysis Tools NetScaler generates a wealth of application visibility data by way of AppFlow™ NetScaler Insight Center is the best way to view Citrix-specific data © 2012 Citrix | Confidential – Do Not Distribute Desktop
  6. 6. Introducing NetScaler Insight Center HDX Insight Analytics for XenApp and XenDesktop Web Insight Analytics for enterprise applications NetScaler Insight Center © 2012 Citrix | Confidential – Do Not Distribute
  7. 7. NetScaler Insight Center: Core Values 1 2 3 4 Preventive maintenance Troubleshoot bad end user experience Capacity planning for applications End user application analytics © 2012 Citrix | Confidential – Do Not Distribute
  8. 8. HDX Insight Analytics for XenApp and XenDesktop • Gain visibility into end user experience for virtual desktops, applications, and users for XenDesktop • Correlate network data with application data with real-time metrics for effective troubleshooting • Integrated with XenDesktop management tools NetScaler Insight Center AppFlow © 2012 Citrix | Confidential – Do Not Distribute
  9. 9. Web Insight Analytics for Enterprise Applications • Break down detailed reporting on enterprise application use, even for SSL encrypted traffic • Correlate network metrics with application behavior • Determine end user experience without agents NetScaler Insight Center AppFlow © 2012 Citrix | Confidential – Do Not Distribute
  10. 10. Bottoms Up: Networks and Their Problems Client and Server RTT Packet Loss Network Jitter (e.g., wifi, 3G, etc.) (not the same as app RTT) Unexpected TCP Reset ICA TCP IP Physical Connectivity Issues Next Hop Router Issues © 2012 Citrix | Confidential – Do Not Distribute Bad Configurations Hardware Failtures
  11. 11. Linking Top Down with Bottoms Up • High App RTT + Low Client and Server RTT  Server Side Issue • Bad VoIP session corresponds with spikes in Client Jitter  Client Network • Subset of users with bad performance + High server RTT in DC  Check for packet loss on the downstream network switches © 2012 Citrix | Confidential – Do Not Distribute
  12. 12. Deployment Scenarios: AppFlow for ICA HDX Insight NetScaler Gateway Citrix XenDesktop © 2012 Citrix | Confidential – Do Not Distribute
  13. 13. Deployment Scenarios: Transparent AppFlow for ICA HDX Insight NetScaler Gateway © 2012 Citrix | Confidential – Do Not Distribute XenApp
  14. 14. NetScaler Insight Center Packaging • Software download from http://www.citrix.com/downloads/netscaleradc/components.html App Flow • Works on XenServer • Enterprise or Platinum Edition • Seamless integration with NetScaler Appliances NetScaler Insight Center (XenServer VM) © 2012 Citrix | Confidential – Do Not Distribute • NetScaler Insight Center replaces Edgesight for NetScaler
  15. 15. Licensing Information NetScaler Standard NetScaler Enterprise NetScaler Platinum Insight Center ✔ ✔ ✔ Web Insight ✔ ✔ ✔ ✔ ✔ ✔ June 2013 ✔* ✔ June 2013 HDX Insight Realtime (60 mts)** HDX Insight Historical Reporting XenApp/Xen Desktop Platinum *For third party consumers, NetScaler Platinum is required as well **NS Enterprise Edition + XA/XD Platinum = Real-time data for 60 minutes (XA/XD checks for license level on the NetScaler and serves data accordingly **NS Enterprise Edition + Non Platinum XA/XD = No real-time data at all © 2012 Citrix | Confidential – Do Not Distribute
  16. 16. Let’s go to the Demo. . . © 2012 Citrix | Confidential – Do Not Distribute
  17. 17. About Citrix Services Citrix Services make sure you succeed with your virtualization programs. Educate | Guide | Support | Succeed How we can help Citrix Education – The fastest, most efficient way to get your team the virtualization skills they need. Online, on-site or in class. citrix.com/training Citrix Consulting – Intensive engagements for complex, critical or just plain massive projects. citrix.com/consulting Citrix Support – Always-on support services that leverage everything we know about best-practice deployment and maintenance. citrix.com/support © 2012 Citrix | Confidential – Do Not Distribute
  18. 18. Secrets of the Citrix Support Ninjas • 40 insider troubleshooting tips • Covering XenDesktop, XenServer, XenApp and NetScaler • Citrix Support top engineers • FREE eBook • Citrix Auto Support • Now available! © 2012 Citrix | Confidential – Do Not Distribute
  19. 19. Premier Support Calculator Check it out © 2012 Citrix | Confidential – Do Not Distribute
  20. 20. Next Webinar: November • Title: Troubleshooting Provisioning Services Target Boot Processes • Description: Citrix Provisioning Services (PVS) functionality targets network client machines that boot and connect to provisioning services servers under the guidelines specified in the PXE 2.1 specification. This in-depth technical session will provide a step-by-step detailed overview of the target boot process used by provisioning services versions 5.6.x and 6.x. • When: Nov 28th • Registration Now! © 2012 Citrix | Confidential – Do Not Distribute
  21. 21. Work better. Live better.

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