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Digital Marketing Trends:
Experts Insights on How to
Gain a Competitive Edge
Kirsty Bisset
MANAGING DIRECTOR
HAVEYOUHEARD
Tokiso Mbatha
CONSULTANT
STRATEGIC COMMUNICATION
Milan Milosevic
MANAGING DIRECTOR
MEDIA ZONE
PANEL
TOP DIGITAL TRENDS
Grop Discussion
AI
CHAT GPT / Open AI
ETHICS
Areas of growth
VOICE SEARCH
Usage 1/3! – 50%
Websites Fall Under ADA
Language – Long tail – FAQ’s
Speakable Structured Data
5
Desktop searcher [Chinese delivery nearby]
Voice searcher “Where’s a good Chinese delivery place
near me?”
(30-40 words)
6
7
• Close to 80% of the answers returned were from the top three
• 70% of all answers occupied a SERP feature and feature snippet
• Backlink anchors and keywords within a title matching the
voice search query
• Page speed is very important for all devices.
SOCIAL MEDIA
EVOLUTION
Commerce
BeReal – Tik Tok
Video is Prioritized
Augmented Reality
Authenticity
Micro Influencers / Influencer
Story Telling over Promotion
SEO
Audience Over Traffic
Content Writing
Author Authority
CTR
12
•Include author bios
•Create author pages
•Link your creators’ social media accounts
13
•What types of content are ranking for specific searches?
•How long is the content?
•What questions does it answer?
•What other subtopics or related questions does it answer?
•What links are included on the page?
•Who is the creator?
•What is their experience?
THE BOTS!!!
Experience
Upselling
90% resolved in 10 or less
VIDEO
CTV / OTT
Vertical Format
Shortform for B2B
Reels for Ecommerce
Livestreaming
Viewing Length 3>10
Engagement During Video
TOP DIGITAL TRENDS
Grop Discussion
Digital Marketing Trends - Kirsty Bisset, HaveYouHeard

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Digital Marketing Trends - Kirsty Bisset, HaveYouHeard