Office Administrator Resume

1. DENA D. ALANIS______________________________________________________________
8393 Penny Drive, Riverside, CA 92503 Email: dd_alanis@yahoo.com Phone: 951.531.7584
Professional Summary
Enthusiastic, well-organized, and effective Office Administrative Professional and Customer Service Representative
with over 12 years of experience. Positive attitude while performing all job functions and creative when approaching
challenging situations. Bringing a long history of experience in all facets of office administration, including but not
limited to bookkeeping, payroll, billing, QuickBooks, and Microsoft Office Applications (Word, Excel, PowerPoint,
Access, and Outlook).
Experience
Receptionist January 2017 – September 2017
Pyro Spectaculars by Souza, Rialto, CA
▪Welcomed and recorded all visitors and deliveries via sign in and out logs for safety and accountability purposes.
▪Answered phone calls, journaled and delivered time sensitive messages
▪ Generated proposals and created contracts for firework shows while also verifying applicable City and Fire
Department permits for use of pyrotechnics.
▪Operated Word and Excel Microsoft Office applications and a variety office equipment such as computers,
phones, fax, email, scanners, and printers.
Receptionist January 2014 – June 2014
Hy Tech Tile, Inc., Riverside, CA
▪Answered phones, conducted customer service calls, faxed and scanned documents.
▪Assisted with payroll by entering timecard hours and wage earnings using Excel.
▪Entered new accounts and ran reports in Enterprise QuickBooks.
Secretary (temporary) June 2013 – February 2014
H&M Construction Company, Inc., Perris, CA
▪Assisted Project Superintendent, overseeing 760,000 sq. ft. building project by entering subcontractors’ reports
and emailed scanned documents and timecards to corporate office.
▪Created worksheets and templates with Excel for safety audit reports, daily reports, budget reports, petty cash,
and for gas mileage reimbursements. Utilized PowerPoint to update weekly Executive Summary.
Billing Clerk July 2007---May 2008
VIP Transport (an Agent of Mayflower), Corona, CA
▪Created invoices, managed, rated and billed truck orders using Vans software.
▪Provided administrative support, trained new employees to answer a multi-lined phone system for the
receptionist position.
Secretary (Seasonal) January 2004 – April 2004 & January 2005 – April 2005
H & R Block, Riverside, CA
▪Provided support and customer care during tax season by answering phones, providing excellent customer
service, scheduling appointments, maintaining customer records, and collect payments for services rendered
Education & Certifications
▪ Associate of Science (AS) Degree in Business Administration and Associates of Arts (AA) Degree in
Administration and Information Systems - Riverside Community College, Riverside, CA December 2017
▪ Income Tax Preparation Certificate - H & R Block Income Tax Course, Riverside, CA 2006
▪ Banking and Financial Occupations Certificate - Regional Occupational Program, Corona, CA 1995
▪ Management Techniques of the Nonprofit Organization Certificate - Cal State Polytechnic University, Pomona,
CA 1993