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How Xerox Services is Driving
Learning Culture with New L&D
Technologies
Dani Johnson
VP Learning Research
Bersin by Deloi...
Copyright © 2015 Deloitte Development LLC. All rights reserved.2 Learning Platforms in the Age of Always-on Learning | HR ...
Copyright © 2015 Deloitte Development LLC. All rights reserved.3 Learning Platforms in the Age of Always-on Learning | HR ...
The Organization’s Perspective
Dani Johnson, Bersin by Deloitte
Copyright © 2015 Deloitte Development LLC. All rights reserved.5 Learning Platforms in the Age of Always-on Learning | HR ...
Copyright © 2015 Deloitte Development LLC. All rights reserved.6 Learning Platforms in the Age of Always-on Learning | HR ...
Copyright © 2015 Deloitte Development LLC. All rights reserved.7 Learning Platforms in the Age of Always-on Learning | HR ...
Copyright © 2015 Deloitte Development LLC. All rights reserved.8 Learning Platforms in the Age of Always-on Learning | HR ...
Copyright © 2015 Deloitte Development LLC. All rights reserved.9 Learning Platforms in the Age of Always-on Learning | HR ...
Copyright © 2015 Deloitte Development LLC. All rights reserved.10 Learning Platforms in the Age of Always-on Learning | HR...
Copyright © 2015 Deloitte Development LLC. All rights reserved.11 Learning Platforms in the Age of Always-on Learning | HR...
Copyright © 2015 Deloitte Development LLC. All rights reserved.12 Learning Platforms in the Age of Always-on Learning | HR...
The Learner’s Perspective
Todd Tauber
Xerox Services Perspective
Kerry Hearns-Smith
Xerox Global Learning Services—Client Xerox
Delivering human performance solutions through innovative approaches to learni...
Xerox Services
University (XSU)
November 4, 2015 Xerox Confidential and Proprietary29
Common Business Challenges
!
1Workforce 2020: Cultural Changes and Impact on Talent, SAP, 12/2014
2 SHRM research
Cost to ...
Workforce 2020: Cultural Changes and Impact on Talent, SAP, 12/2014
Employees’ Concerns for their Future
!
For employees,
...
Employees
&
The Business
1. Formal and compliance learning
2. Informal, self-directed learning
Percent of learning used on...
Employees
&
The Business
“In the long run, the only sustainable competitive advantage is your organization’s
ability to le...
Engaged employees…
who rapidly deliver results and create business value,
as they influence colleagues, leaders, and clien...
November 4, 2015 Xerox Confidential and Proprietary35
The Commons
• Collaborative
• Supporting
• Social
• Learning communi...
Informal LearningInformal Coaching
Networking
The 2020 Learner Experience
What are the components
of effective learning?
The 2020 Learner Experience
Performance
Enablement
Research and
Resources
Next role
development
Onboarding
Experience
Form...
The 2020 Learner Experience
Onboarding OLC
Performance
Enablement
Research and
Resources
Next role
development
Experience
...
The 2020 Learner Experience
Performance
Enablement
Research and
Resources
Next role
development
Onboarding
Experience
Form...
The 2020 Learner Experience
Collaborate and share
Performance
Enablement
Research and
Resources
Next role
development
Onbo...
Set pathways and explore
new ones
The 2020 Learner Experience
Performance
Enablement
Research and
Resources
Next role
deve...
The 2020 Learner Experience
Explore, think, grow
Use business
resources and
content to create a
path.Performance
Enablemen...
The 2020 Learner Experience
Performance
Enablement
Research and
Resources
Next role
development
Onboarding
Experience
Form...
The 2020 Learner Experience
Performance
Enablement
Research and
Resources
Next role
development
Onboarding
Experience
Form...
The 2020 Learner Experience
What’s next?
Performance
Enablement
Research and
Resources
Next role
development
Onboarding
Ex...
“Xerox... an employer of choice,
a great place to work, and a place
where intangible innovation is the
norm.” Ursula Burns...
How do we power effective learning?
XSU – Powered by pathways, The Commons, and You
November 4, 201547
Learner-Driven Enga...
XSU – Powered by pathways, The Commons, and You
November 4, 201548
Learner-Driven Engaged Collaborative OptimizedAligned
H...
“Control leads
to compliance;
autonomy
leads to
engagement.”
Daniel Pink
Your profile starts your learning:
• Settings—Wha...
Learner Driven – Profile Insights
November 4, 201550
Features Homepage
Xerox Confidential and Proprietary
XSU – Powered by pathways, The Commons, and You
November 4, 201551
Learner-Driven Engaged Collaborative OptimizedAligned
H...
Highly engaged organizations
have the potential to decrease
employee turnover by 87%.
“According to the research data comp...
XSU – Powered by pathways, The Commons, and You
November 4, 201553
Learner-Driven Engaged Collaborative OptimizedAligned
H...
Groups
• Having discussions within a group.
• Collaborating to build pathways of learning.
• Sharing comments on articles ...
November 4, 201555
Collaboration in the Commons
Xerox Confidential and Proprietary
XSU – Powered by pathways, The Commons, and You
November 4, 201556
Learner-Driven Engaged Collaborative OptimizedAligned
H...
Business-driven pathways for your learning:
• Learners are able to search for and consume assets that are
aligned with our...
XSU – Powered by pathways, The Commons, and You
November 4, 201558
Learner-Driven Engaged Collaborative OptimizedAligned
H...
Imagine, XSU will enable you to…
• Harness the power of the Internet and the vast resources
available through our internal...
Learning culture is our new imperative…
where collaboration and coaching is expected,
and curated business content simplif...
Copyright © 2015 Deloitte Development LLC. All rights reserved.61 Learning Platforms in the Age of Always-on Learning | HR...
How Xerox Services is Driving Learning Culture with New L&D Technologies
How Xerox Services is Driving Learning Culture with New L&D Technologies
How Xerox Services is Driving Learning Culture with New L&D Technologies
How Xerox Services is Driving Learning Culture with New L&D Technologies
How Xerox Services is Driving Learning Culture with New L&D Technologies
How Xerox Services is Driving Learning Culture with New L&D Technologies
How Xerox Services is Driving Learning Culture with New L&D Technologies
How Xerox Services is Driving Learning Culture with New L&D Technologies
How Xerox Services is Driving Learning Culture with New L&D Technologies
How Xerox Services is Driving Learning Culture with New L&D Technologies
How Xerox Services is Driving Learning Culture with New L&D Technologies
How Xerox Services is Driving Learning Culture with New L&D Technologies
How Xerox Services is Driving Learning Culture with New L&D Technologies
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How Xerox Services is Driving Learning Culture with New L&D Technologies

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Bersin by Deloitte research suggests that the single biggest driver of business impact tends to be the strength of an organization’s learning culture. But most of today’s workers are increasingly overwhelmed, distracted and impatient. They’re also now empowered to direct more and more of their development, often using outside resources. As a result, building a culture of continuous, everyday learning is a growing challenge for many L&D teams. New tools and emerging technologies can help, but building and sustaining an effective learning culture also demands that L&D professionals embrace new ways of thinking and working.

In this presentation you will learn:

-What learners can teach L&D professionals about learning

-What types of technologies can enable continuous learning

-How Xerox Services University is leveraging a culture of continuous experimentation to build a habit of everyday learning

Published in: Education
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How Xerox Services is Driving Learning Culture with New L&D Technologies

  1. 1. How Xerox Services is Driving Learning Culture with New L&D Technologies Dani Johnson VP Learning Research Bersin by Deloitte, Deloitte Consulting LLP Todd Tauber VP Product Marketing Degreed Kerry Hearns-Smith VP Learning Strategy & Delivery Xerox Global Learning Services
  2. 2. Copyright © 2015 Deloitte Development LLC. All rights reserved.2 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 Market-leading Research Human Resources: Transforming HR into a business-relevant strategic partner Talent Management: Developing world-class integrated talent management strategies Leadership Development: Building better leaders to drive business performance Learning & Development: Creating effective learning functions that drive measureable impact Talent Acquisition: Identifying and recruiting top talent to fuel growth Tools & Technology: Driving competitive advantage through investments in HCM Technologies Bersin by Deloitte is a leading provider of practical research, benchmarking tools, models, strategies, insights and advisory services — all designed to help human capital leaders and their organizations drive exceptional business results. Bersin by Deloitte can help organizations perform more effectively in six critical areas:
  3. 3. Copyright © 2015 Deloitte Development LLC. All rights reserved.3 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 • The organization’s perspective (Dani) • The learner’s perspective (Todd) • Xerox Services’ perspective (Kerry) Today’s Agenda
  4. 4. The Organization’s Perspective Dani Johnson, Bersin by Deloitte
  5. 5. Copyright © 2015 Deloitte Development LLC. All rights reserved.5 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 The business’s perceptions of L&D aren’t great. Into the Spotlight We need to reinvent the learning experience L&D’s Capability Gap tripled from 2014 to 2015 see L&D as a top-3 issue (up from #8 last year) 84% 2015 Deloitte Global Human Capital Trends, n=3,200, Organizations > 1,000 employees
  6. 6. Copyright © 2015 Deloitte Development LLC. All rights reserved.6 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 Solution? Make learning continuous. Immediate What do I need to support my success in the moment? Intermediate What do I need to grow in my current role? Transitional What do I need to grow in my career? Source: The Learning Architecture: Defining and Enabling Continuous Learning, Bersin by Deloitte / David Mallon, Dani Johnson, May 2014
  7. 7. Copyright © 2015 Deloitte Development LLC. All rights reserved.7 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 Continuous learning takes new methods. Source: Reimagining L&D Capabilities to Drive Continuous Learning, Bersin by Deloitte / Dani Johnson, March 2015
  8. 8. Copyright © 2015 Deloitte Development LLC. All rights reserved.8 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 Continuous learning also takes new technologies. Source: Bersin by Deloitte / Dani Johnson, March 2015
  9. 9. Copyright © 2015 Deloitte Development LLC. All rights reserved.9 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 Context engines are the future (content’s royalty is exaggerated) Usability is not the same as learner experience; know learners Video is assumed WIFTO: Analytics Consolidation: is the pendulum swinging away? Five trends so far… 1 2 3 4 5
  10. 10. Copyright © 2015 Deloitte Development LLC. All rights reserved.10 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 Scenario 1: LMS is central to all other systems. Classroom Support Other Technology Content Authoring Content Mgt. LMS Other Technology Other Technology Other Technology
  11. 11. Copyright © 2015 Deloitte Development LLC. All rights reserved.11 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 Scenario 2: LMS and context & experience engine exist side by side. Classroom Support Context & Experience Engine Content Authoring Content Mgt. LMS Other Technology Other Technology Other Technology Other Technology Other Technology
  12. 12. Copyright © 2015 Deloitte Development LLC. All rights reserved.12 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 Scenario 3: LMS replaced by content & experience engine. Classroom Support Context & Experience Engine Content Authoring Content Mgt. Other Technology Other Technology Other Technology
  13. 13. The Learner’s Perspective Todd Tauber
  14. 14. Xerox Services Perspective Kerry Hearns-Smith
  15. 15. Xerox Global Learning Services—Client Xerox Delivering human performance solutions through innovative approaches to learning design, delivery and technology. Driving Learner-Centric Learning November 4, 2015 Xerox Confidential and Proprietary28
  16. 16. Xerox Services University (XSU) November 4, 2015 Xerox Confidential and Proprietary29
  17. 17. Common Business Challenges ! 1Workforce 2020: Cultural Changes and Impact on Talent, SAP, 12/2014 2 SHRM research Cost to replace an employee is 50% to 250% of annual salary and benefits.2 1. Lack of employee longevity/loyalty 2. Lack of adequate leadership 3. Lack of adequate technology 4. Lack of skilled talent1
  18. 18. Workforce 2020: Cultural Changes and Impact on Talent, SAP, 12/2014 Employees’ Concerns for their Future ! For employees, obsolescence is a bigger concern than layoffs ~75%: “enable my future success”
  19. 19. Employees & The Business 1. Formal and compliance learning 2. Informal, self-directed learning Percent of learning used on the job: 25% 75% David Grebow, Founder, IBM Institute for Advanced Learning 100% 0% 1. Formal and compliance learning 2. Informal, self-directed learning Percent of typical corporate spending: With XSU, we mix formal and informal learning formats and deliver micro, self-directed learning.
  20. 20. Employees & The Business “In the long run, the only sustainable competitive advantage is your organization’s ability to learn faster than the competition.” Peter Senge Director of Organizational Learning at MIT Sloan “Xerox...an employer of choice, a great place to work and a place where intangible innovation is the norm.” Ursula Burns
  21. 21. Engaged employees… who rapidly deliver results and create business value, as they influence colleagues, leaders, and clients. They are ready for the next challenge. Focused leaders… who spend less time on recruiting and onboarding more time and skills growing business and profit who develop employees for performance. They are ready for the next challenge. Imagine We’re on our way…insightful, innovative learning on-demand November 4, 2015 Xerox Confidential and Proprietary34
  22. 22. November 4, 2015 Xerox Confidential and Proprietary35 The Commons • Collaborative • Supporting • Social • Learning communities • Competency-based Our People • 100,000+ global learners • Diverse set of learners and generations • Building a culture of continuous learning Process • Transformational • Intuitive • Curated • Adaptive to individual and business needs Technology • Delivers the 70:20:10 learning experience • Interoperable, integrated, and mobile • Built for scale and disruption Experience • Personalized • Competency-based learning • Short-form content • On-demand • Social and collaborative XSU
  23. 23. Informal LearningInformal Coaching Networking The 2020 Learner Experience What are the components of effective learning?
  24. 24. The 2020 Learner Experience Performance Enablement Research and Resources Next role development Onboarding Experience Formal Learning Self-directed learning & reflection Collaboration What are the components of effective learning?
  25. 25. The 2020 Learner Experience Onboarding OLC Performance Enablement Research and Resources Next role development Experience Formal Learning Self-directed learning & reflection Collaboration Onboarding
  26. 26. The 2020 Learner Experience Performance Enablement Research and Resources Next role development Onboarding Experience Formal Learning Self-directed learning & reflection Collaboration Learning pathways to Learning
  27. 27. The 2020 Learner Experience Collaborate and share Performance Enablement Research and Resources Next role development Onboarding Experience Formal Learning Self-directed learning & reflection Collaboration
  28. 28. Set pathways and explore new ones The 2020 Learner Experience Performance Enablement Research and Resources Next role development Onboarding Experience Formal Learning Self-directed learning & reflection Collaboration
  29. 29. The 2020 Learner Experience Explore, think, grow Use business resources and content to create a path.Performance Enablement Research and Resources Next role development Onboarding Experience Formal Learning Self-directed learning & reflection Collaboration
  30. 30. The 2020 Learner Experience Performance Enablement Research and Resources Next role development Onboarding Experience Formal Learning Self-directed learning & reflection Collaboration Learning everyday
  31. 31. The 2020 Learner Experience Performance Enablement Research and Resources Next role development Onboarding Experience Formal Learning Self-directed learning & reflection Collaboration Performance enablement, feedback, and coaching
  32. 32. The 2020 Learner Experience What’s next? Performance Enablement Research and Resources Next role development Onboarding Experience Formal Learning Self-directed learning & reflection Collaboration
  33. 33. “Xerox... an employer of choice, a great place to work, and a place where intangible innovation is the norm.” Ursula Burns Solution: Xerox can fulfill Ursula’s vision and sustain a competitive advantage by shifting to a learning culture. Challenge: “Culture eats strategy for breakfast.” (Peter Drucker) Imperative: Shift the culture via XSU— pathways, the Commons, and You. November 4, 2015 Xerox Confidential and Proprietary46
  34. 34. How do we power effective learning? XSU – Powered by pathways, The Commons, and You November 4, 201547 Learner-Driven Engaged Collaborative Aligned Optimized Xerox Confidential and Proprietary
  35. 35. XSU – Powered by pathways, The Commons, and You November 4, 201548 Learner-Driven Engaged Collaborative OptimizedAligned How do we power effective learning? Xerox Confidential and Proprietary
  36. 36. “Control leads to compliance; autonomy leads to engagement.” Daniel Pink Your profile starts your learning: • Settings—What do I want to learn? • Within the capability framework driven by competencies and the learner Profile Building—Education and Work Experience • Education and Work Experience • Collection—learning assets you have already explored • Insights—overall view of your experience, education, and learning Notifications • Who is following you • Goals you have been assigned Learner Driven How do we power effective learning? November 4, 201549 Xerox Confidential and Proprietary
  37. 37. Learner Driven – Profile Insights November 4, 201550 Features Homepage Xerox Confidential and Proprietary
  38. 38. XSU – Powered by pathways, The Commons, and You November 4, 201551 Learner-Driven Engaged Collaborative OptimizedAligned How do we power effective learning? Xerox Confidential and Proprietary
  39. 39. Highly engaged organizations have the potential to decrease employee turnover by 87%. “According to the research data compiled by Bersin by Deloitte, one of the most important factors in a highly engaged company is the strength of its learning programs.” June 2015 CLO The Dashboard guides your learning: • Today’s Learning—What you might be interested in, driven by competencies • Learning Queue—What you want to learn—You placed the asset here • Recommendations Page—Recommendations made by colleagues Engaged November 4, 201552 Human Capital Institute Xerox Confidential and Proprietary
  40. 40. XSU – Powered by pathways, The Commons, and You November 4, 201553 Learner-Driven Engaged Collaborative OptimizedAligned How do we power effective learning? Xerox Confidential and Proprietary
  41. 41. Groups • Having discussions within a group. • Collaborating to build pathways of learning. • Sharing comments on articles or other learning assets. Ability to follow other learners for mentoring opportunities Collaborative November 4, 201554 Xerox Confidential and Proprietary
  42. 42. November 4, 201555 Collaboration in the Commons Xerox Confidential and Proprietary
  43. 43. XSU – Powered by pathways, The Commons, and You November 4, 201556 Learner-Driven Engaged Collaborative OptimizedAligned How do we power effective learning? Xerox Confidential and Proprietary
  44. 44. Business-driven pathways for your learning: • Learners are able to search for and consume assets that are aligned with our competencies. • Pre-built pathways exist that are based on our key competencies. • Learners are able to copy pre-built pathways to meet their needs, as well as the needs of their teams and/or clients. • Learners can create pathways aligned with our key competencies. Aligned November 4, 201557 Xerox Confidential and Proprietary
  45. 45. XSU – Powered by pathways, The Commons, and You November 4, 201558 Learner-Driven Engaged Collaborative OptimizedAligned How do we power effective learning? Xerox Confidential and Proprietary
  46. 46. Imagine, XSU will enable you to… • Harness the power of the Internet and the vast resources available through our internal sites. • Make sense of the mountains of information from both external and internal sources. Optimized November 4, 201559 “We deal with mountains of information and it is coming at us at dizzying speed and in ever great volume... information is power.” Ursula Burns Xerox Confidential and Proprietary
  47. 47. Learning culture is our new imperative… where collaboration and coaching is expected, and curated business content simplifies information overload. Employee engagement is our new norm in a learner-driven environment aligned to our business needs that delivers results. Sustaining a competitive advantage is within our reach. November 4, 2015 Xerox Confidential and Proprietary60 Powering our potential.
  48. 48. Copyright © 2015 Deloitte Development LLC. All rights reserved.61 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 Q&A Todd Tauber VP Product Marketing Degreed todd@degreed.com @toddtauber Dani Johnson VP L&D Research Bersin by Deloitte Deloitte Consulting LLP danjohnson@deloitte.com @danij2 Kerry Hearns-Smith VP Learning Strategy & Delivery Xerox Global Learning Services

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