How Xerox Services is Driving Learning Culture with New L&D Technologies

1. How Xerox Services is Driving Learning Culture with New L&D Technologies Dani Johnson VP Learning Research Bersin by Deloitte, Deloitte Consulting LLP Todd Tauber VP Product Marketing Degreed Kerry Hearns-Smith VP Learning Strategy & Delivery Xerox Global Learning Services

2. Copyright © 2015 Deloitte Development LLC. All rights reserved.2 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 Market-leading Research Human Resources: Transforming HR into a business-relevant strategic partner Talent Management: Developing world-class integrated talent management strategies Leadership Development: Building better leaders to drive business performance Learning & Development: Creating effective learning functions that drive measureable impact Talent Acquisition: Identifying and recruiting top talent to fuel growth Tools & Technology: Driving competitive advantage through investments in HCM Technologies Bersin by Deloitte is a leading provider of practical research, benchmarking tools, models, strategies, insights and advisory services — all designed to help human capital leaders and their organizations drive exceptional business results. Bersin by Deloitte can help organizations perform more effectively in six critical areas:

3. Copyright © 2015 Deloitte Development LLC. All rights reserved.3 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 • The organization’s perspective (Dani) • The learner’s perspective (Todd) • Xerox Services’ perspective (Kerry) Today’s Agenda

4. The Organization’s Perspective Dani Johnson, Bersin by Deloitte

5. Copyright © 2015 Deloitte Development LLC. All rights reserved.5 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 The business’s perceptions of L&D aren’t great. Into the Spotlight We need to reinvent the learning experience L&D’s Capability Gap tripled from 2014 to 2015 see L&D as a top-3 issue (up from #8 last year) 84% 2015 Deloitte Global Human Capital Trends, n=3,200, Organizations > 1,000 employees

6. Copyright © 2015 Deloitte Development LLC. All rights reserved.6 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 Solution? Make learning continuous. Immediate What do I need to support my success in the moment? Intermediate What do I need to grow in my current role? Transitional What do I need to grow in my career? Source: The Learning Architecture: Defining and Enabling Continuous Learning, Bersin by Deloitte / David Mallon, Dani Johnson, May 2014

7. Copyright © 2015 Deloitte Development LLC. All rights reserved.7 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 Continuous learning takes new methods. Source: Reimagining L&D Capabilities to Drive Continuous Learning, Bersin by Deloitte / Dani Johnson, March 2015

8. Copyright © 2015 Deloitte Development LLC. All rights reserved.8 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 Continuous learning also takes new technologies. Source: Bersin by Deloitte / Dani Johnson, March 2015

9. Copyright © 2015 Deloitte Development LLC. All rights reserved.9 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 Context engines are the future (content’s royalty is exaggerated) Usability is not the same as learner experience; know learners Video is assumed WIFTO: Analytics Consolidation: is the pendulum swinging away? Five trends so far… 1 2 3 4 5

10. Copyright © 2015 Deloitte Development LLC. All rights reserved.10 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 Scenario 1: LMS is central to all other systems. Classroom Support Other Technology Content Authoring Content Mgt. LMS Other Technology Other Technology Other Technology

11. Copyright © 2015 Deloitte Development LLC. All rights reserved.11 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 Scenario 2: LMS and context & experience engine exist side by side. Classroom Support Context & Experience Engine Content Authoring Content Mgt. LMS Other Technology Other Technology Other Technology Other Technology Other Technology

12. Copyright © 2015 Deloitte Development LLC. All rights reserved.12 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 Scenario 3: LMS replaced by content & experience engine. Classroom Support Context & Experience Engine Content Authoring Content Mgt. Other Technology Other Technology Other Technology

13. The Learner’s Perspective Todd Tauber

14. Xerox Services Perspective Kerry Hearns-Smith

15. Xerox Global Learning Services—Client Xerox Delivering human performance solutions through innovative approaches to learning design, delivery and technology. Driving Learner-Centric Learning November 4, 2015 Xerox Confidential and Proprietary28

16. Xerox Services University (XSU) November 4, 2015 Xerox Confidential and Proprietary29

17. Common Business Challenges ! 1Workforce 2020: Cultural Changes and Impact on Talent, SAP, 12/2014 2 SHRM research Cost to replace an employee is 50% to 250% of annual salary and benefits.2 1. Lack of employee longevity/loyalty 2. Lack of adequate leadership 3. Lack of adequate technology 4. Lack of skilled talent1

18. Workforce 2020: Cultural Changes and Impact on Talent, SAP, 12/2014 Employees’ Concerns for their Future ! For employees, obsolescence is a bigger concern than layoffs ~75%: “enable my future success”

19. Employees & The Business 1. Formal and compliance learning 2. Informal, self-directed learning Percent of learning used on the job: 25% 75% David Grebow, Founder, IBM Institute for Advanced Learning 100% 0% 1. Formal and compliance learning 2. Informal, self-directed learning Percent of typical corporate spending: With XSU, we mix formal and informal learning formats and deliver micro, self-directed learning.

20. Employees & The Business “In the long run, the only sustainable competitive advantage is your organization’s ability to learn faster than the competition.” Peter Senge Director of Organizational Learning at MIT Sloan “Xerox...an employer of choice, a great place to work and a place where intangible innovation is the norm.” Ursula Burns

21. Engaged employees… who rapidly deliver results and create business value, as they influence colleagues, leaders, and clients. They are ready for the next challenge. Focused leaders… who spend less time on recruiting and onboarding more time and skills growing business and profit who develop employees for performance. They are ready for the next challenge. Imagine We’re on our way…insightful, innovative learning on-demand November 4, 2015 Xerox Confidential and Proprietary34

22. November 4, 2015 Xerox Confidential and Proprietary35 The Commons • Collaborative • Supporting • Social • Learning communities • Competency-based Our People • 100,000+ global learners • Diverse set of learners and generations • Building a culture of continuous learning Process • Transformational • Intuitive • Curated • Adaptive to individual and business needs Technology • Delivers the 70:20:10 learning experience • Interoperable, integrated, and mobile • Built for scale and disruption Experience • Personalized • Competency-based learning • Short-form content • On-demand • Social and collaborative XSU

23. Informal LearningInformal Coaching Networking The 2020 Learner Experience What are the components of effective learning?

24. The 2020 Learner Experience Performance Enablement Research and Resources Next role development Onboarding Experience Formal Learning Self-directed learning & reflection Collaboration What are the components of effective learning?

25. The 2020 Learner Experience Onboarding OLC Performance Enablement Research and Resources Next role development Experience Formal Learning Self-directed learning & reflection Collaboration Onboarding

26. The 2020 Learner Experience Performance Enablement Research and Resources Next role development Onboarding Experience Formal Learning Self-directed learning & reflection Collaboration Learning pathways to Learning

27. The 2020 Learner Experience Collaborate and share Performance Enablement Research and Resources Next role development Onboarding Experience Formal Learning Self-directed learning & reflection Collaboration

28. Set pathways and explore new ones The 2020 Learner Experience Performance Enablement Research and Resources Next role development Onboarding Experience Formal Learning Self-directed learning & reflection Collaboration

29. The 2020 Learner Experience Explore, think, grow Use business resources and content to create a path.Performance Enablement Research and Resources Next role development Onboarding Experience Formal Learning Self-directed learning & reflection Collaboration

30. The 2020 Learner Experience Performance Enablement Research and Resources Next role development Onboarding Experience Formal Learning Self-directed learning & reflection Collaboration Learning everyday

31. The 2020 Learner Experience Performance Enablement Research and Resources Next role development Onboarding Experience Formal Learning Self-directed learning & reflection Collaboration Performance enablement, feedback, and coaching

32. The 2020 Learner Experience What’s next? Performance Enablement Research and Resources Next role development Onboarding Experience Formal Learning Self-directed learning & reflection Collaboration

33. “Xerox... an employer of choice, a great place to work, and a place where intangible innovation is the norm.” Ursula Burns Solution: Xerox can fulfill Ursula’s vision and sustain a competitive advantage by shifting to a learning culture. Challenge: “Culture eats strategy for breakfast.” (Peter Drucker) Imperative: Shift the culture via XSU— pathways, the Commons, and You. November 4, 2015 Xerox Confidential and Proprietary46

34. How do we power effective learning? XSU – Powered by pathways, The Commons, and You November 4, 201547 Learner-Driven Engaged Collaborative Aligned Optimized Xerox Confidential and Proprietary

35. XSU – Powered by pathways, The Commons, and You November 4, 201548 Learner-Driven Engaged Collaborative OptimizedAligned How do we power effective learning? Xerox Confidential and Proprietary

36. “Control leads to compliance; autonomy leads to engagement.” Daniel Pink Your profile starts your learning: • Settings—What do I want to learn? • Within the capability framework driven by competencies and the learner Profile Building—Education and Work Experience • Education and Work Experience • Collection—learning assets you have already explored • Insights—overall view of your experience, education, and learning Notifications • Who is following you • Goals you have been assigned Learner Driven How do we power effective learning? November 4, 201549 Xerox Confidential and Proprietary

37. Learner Driven – Profile Insights November 4, 201550 Features Homepage Xerox Confidential and Proprietary

39. Highly engaged organizations have the potential to decrease employee turnover by 87%. “According to the research data compiled by Bersin by Deloitte, one of the most important factors in a highly engaged company is the strength of its learning programs.” June 2015 CLO The Dashboard guides your learning: • Today’s Learning—What you might be interested in, driven by competencies • Learning Queue—What you want to learn—You placed the asset here • Recommendations Page—Recommendations made by colleagues Engaged November 4, 201552 Human Capital Institute Xerox Confidential and Proprietary

41. Groups • Having discussions within a group. • Collaborating to build pathways of learning. • Sharing comments on articles or other learning assets. Ability to follow other learners for mentoring opportunities Collaborative November 4, 201554 Xerox Confidential and Proprietary

42. November 4, 201555 Collaboration in the Commons Xerox Confidential and Proprietary

44. Business-driven pathways for your learning: • Learners are able to search for and consume assets that are aligned with our competencies. • Pre-built pathways exist that are based on our key competencies. • Learners are able to copy pre-built pathways to meet their needs, as well as the needs of their teams and/or clients. • Learners can create pathways aligned with our key competencies. Aligned November 4, 201557 Xerox Confidential and Proprietary

46. Imagine, XSU will enable you to… • Harness the power of the Internet and the vast resources available through our internal sites. • Make sense of the mountains of information from both external and internal sources. Optimized November 4, 201559 “We deal with mountains of information and it is coming at us at dizzying speed and in ever great volume... information is power.” Ursula Burns Xerox Confidential and Proprietary

47. Learning culture is our new imperative… where collaboration and coaching is expected, and curated business content simplifies information overload. Employee engagement is our new norm in a learner-driven environment aligned to our business needs that delivers results. Sustaining a competitive advantage is within our reach. November 4, 2015 Xerox Confidential and Proprietary60 Powering our potential.

48. Copyright © 2015 Deloitte Development LLC. All rights reserved.61 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015 Q&A Todd Tauber VP Product Marketing Degreed todd@degreed.com @toddtauber Dani Johnson VP L&D Research Bersin by Deloitte Deloitte Consulting LLP danjohnson@deloitte.com @danij2 Kerry Hearns-Smith VP Learning Strategy & Delivery Xerox Global Learning Services

How Xerox Services is Driving Learning Culture with New L&D Technologies

David Blake

How Xerox Services is Driving Learning Culture with New L&D Technologies