Is Your Learning Ecosystem Effective Measuring Continuous Skills
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60-year careers, the decreasing half life of skills, and digital disruption have many organizations rethinking, and maybe even struggling with how they develop their employees. “Fifty-six percent of current workforce skill sets do not match the changes in their company’s strategy, goals, markets, or business models.” — ATD, Bridging the Skills Gap, 2015 Finding success in this turbulent time takes new strategies, skillsets and modernized tools, which makes it an important, yet perfect time for corporate learning leadership to take stock of their learning investments. Creating the right ecosystem will be the difference between those who make it through the age of disruption and those who don’t.
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Is Your Learning Ecosystem Effective Measuring Continuous Skills
- 1. IS YOUR LEARNING ECOSYSTEM EFFECTIVE? September 2017 TODD TAUBER | VP Product Marketing @toddtauber @degreed
- 2. HELLO. WE’RE DEGREED Degreed is the career- long learning platform. We help you build, share and measure the skills you need for the future you want. However you learn. INTERNAL L&D SYSTEMS + EXTERNAL TRAINING + OPEN LEARNING RESOURCES LMS Instructor- led classes Videos Webinars Custom Portals Online Courses MOOCs Books Articles Live Events
- 3. WELCOME TO THE EXPERTISE ECONOMY September 28, 2017 Museum of Science and Industry Chicago LEARN MORE VISIT: get.degreed.com/lenschicago USE: discount code LENSXHCI SPEAKERS FROM: Airbnb Caterpillar Deloitte General Mills Imperative Harley Davidson OppenheimerFunds Mastercard The Muse Xilinx And more… Let’s stop talking about the future of work. It’s already here. Let’s get ready. Join us.
- 4. LET’S TALK ABOUT… TODAY’S AGENDA The learning culture you (really) want. What’s your (learning culture) problem? The tools of the (continuous learning) trade. Q&A 1 2 3
- 5. Modern workplace learning means doing things differently and doing different things. CENTRE FOR LEARNING AND PERFORMANCE TECHNOLOGIES FOUNDER, JANE HART “ Source: C4LPT, What does it mean to transform workplace learning?, 3/2017
- 7. Working backwards from customer needs often demands that we acquire new competencies and exercise new muscles. AMAZON FOUNDER & CEO, JEFF BEZOS “ Source: Amazon, 2008 Letter to Shareholders
- 8. WHAT KIND OF LEARNING CULTURE DO YOU WANT? Occasional Continuous Enforced Rewarded Complying Innovating Just-in-case Just-in-time Formal Informal(Choose all that apply)
- 9. 40+ THINGS CAN DRIVE (OR DERAIL) LEARNING CULTURE Source: Bersin by Deloitte, High-Impact Learning Culture: 40 Best Practices, 6/2010; ATD, Building a Culture of Learning, 2/2016 Only 31% of organizations have a well-developed learning culture
- 10. JUST ENOUGH More is not always better Source: CEB, More Learning Through Less Learning: Reframing Learning Culture, 7/2014 11% of workers’ time is wasted on unproductive learning. That’s worth up to $5m in lost productivity each year for every 1,000 employees. 11%
- 11. JUST IN TIME Continuously improving Source: Brandon Hall Group, Social Learning 2014: Gaining Importance, 7/2014 61% of L&D professionals think workers should connect with learning at least once-a-week to be effective at their jobs. 24% say every day. 61%
- 12. JUST FOR ME Workers take responsibility Source: NetStrategy/JMC, The Organization in the Digital Age, 8/2016 85% of executives in “digitally mature” firms say individuals are primarily responsible for acquiring new skills and knowledge. Only 12% say HR is. 85%
- 13. VODAFONE The benefits of getting a little bit better every day Source: Steve Dineen, 6 Reasons Why Learning Experiences will Replace the Course, 4/2017 +14% transactional NPS scores +13% revenue per sales rep
- 14. THE TAKE- AWAY Learning culture is complex. It doesn’t just happen. Step #1 in shaping yours is to define a purpose and priorities.
- 16. No customer ever asked Amazon to create the Prime membership program, but it sure turns out they wanted it. AMAZON FOUNDER & CEO, JEFF BEZOS “ Source: Amazon, 2017 Letter to Shareholders
- 17. WHY DO/DON’T YOU HAVE THE CULTURE YOU WANT? (Choose all that apply) • Lack of guidance or direction • Boring or irrelevant content • Clunky technology • Weak support from leaders • No reason to / no reward from managers
- 18. SMOOTH OUT THE FRICTION Workers’ top 5 obstacles to learning at work Source: Degreed, How the Workforce Learns in 2016, 1/2016 Worker Not enough time Not enough guidance Not enough reward Not engaging enough Too hard to find
- 19. TIME Do less, more frequently Source: Degreed, How the Workforce Learns in 2016, 1/2016 +52% NPS Worker Time Not enough guidance Not enough reward Not engaging enough Too hard to find
- 20. GUIDANCE Show people what’s next Source: Degreed, How the Workforce Learns in 2016, 1/2016 +100% NPS Worker Not enough time Guidance Not enough reward Not engaging enough Too hard to find
- 21. REWARD Celebrate the small wins Source: Degreed, How the Workforce Learns in 2016, 1/2016 +129% NPS Worker Not enough time Not enough guidance Reward Not engaging enough Too hard to find
- 22. BANK OF AMERICA Simplifying and diversifying is shifting “have to” to “want to” Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017 +700% 2015 2016 Voluntary professional and career development (% of total L&D activity)
- 23. THE TAKE- AWAY Culture is a system of values and behaviors. And systems can be designed and engineered with carrots and sticks …and tools and grease.
- 24. THE TOOLS OF THE (CONTINUOUS LEARNING) TRADE
- 25. Amazon.com uses 300+ technology products. And the company tracks performance against ~500 metrics (80% of them related to customers). Source: Siftery; Forbes, Inside Amazon's Idea Machine: How Bezos Decodes Customers, 4/2012
- 26. HOW MANY SOURCES DO YOU USE TO LEARN? (Choose only one) • 1 to 5 • 6 to 10 • 11 to 20 • 21 to 50 • 51 or more
- 27. 546 Articles 35 Videos 16 Podcasts 10 Events 2 Books 2 Courses 632 Topics 377 Sources 3 Devices I’LL BET IT’S A LOT MORE THAN YOU THINK Here’s how I learned over the last year… Source: Degreed data, 4/2016 to 3/2017
- 28. THE OLD WAY: CREATING CONTENT Occasional, event-driven and standardized Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017 ANALYZE DESIGN EVALUATE 1 2 5 DEVELOP 3 IMPLEMENT 4
- 29. THE NEW WAY: CREATING CONDITIONS Continuous, career-long and personalized Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017 UNDERSTAND BUILD MANAGE CONNECT ENGAGE MEASURE ENABLE1 2 3 4 6 7 < 5 <
- 30. THE TOOLS YOU NEED What’s in your learning ecosystem? Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017 UNDERSTAND Understand organizational and individual skills gaps BUILD Develop, buy or curate learning content and experiences MANAGE Manage and deliver live events and digital content CONNECT Connect people to their peers, mentors or managers ENGAGE Aggregate, integrate and target L&D resources MEASURE Report, assess and analyze L&D activity ENABLE Inform career, talent and business decisions PERFORMANCE POTENTIAL INTENT CREATE BUY CURATE EVENTS DIGITAL COLLABORATE COACH AGGREGATE INTEGRATE PERSONALIZE REPORT ANALYZE INDIVIDUALS ORGANIZATIONS ASSESS
- 31. CATERPILLAR Re-wiring the dealer learning experience Source: Caterpillar, Global Dealer Learning Ecosystem, 5/2017 LEARNER www DEALER LMS CREATION EXPERIENCE CURATION INSIGHTS
- 32. THE TAKE- AWAY The traditional tools of the L&D trade were designed for creating the content for learning. To do things the new way, you also need some new tools for creating the conditions for learning.
- 33. What got you here won’t get you there. LEADERSHIP COACH, MARSHALL GOLDSMITH “ Source: Marshall Goldsmith, What Got You Here Won’t Get You There, 1/2007
Editor's Notes
- FOR CORPORATE LEARNING ANALYTICS CONFERENCE: 1. Continuous learning requires continuous insight 2. Learning data is a lot more diverse than you think 3. Data is no good if people don’t use it to make smarter decisions
- Degreed is a career-long learning platform. It takes all of your education and skills. All of your academics, all of your professional training and all of your informal, self-directed learning,
- Amazon didn’t just put robots into bookstores and help you check out faster. It reinvented bookstores. @erikbryn http://nyti.ms/2rEjAbM Walmart has strived to help Americans save money; Amazon is obsessed with helping them save time. http://www.economist.com/news/leaders/21699913-lessons-two-giants-american-retailing-between-bentonville-and-bezos https://www.nytimes.com/2017/06/17/upshot/amazons-move-signals-end-of-line-for-many-cashiers.html > Cashiers to merchandisers (personal shoppers) http://www.wearewalmart.com > Engineers https://www.linkedin.com/pulse/future-ld-already-here-kate-graham
- POLL QUESTION #1 (WORD CLOUD) – PAGE 8 What kind of learning culture do you want? (choose all that apply) Complying <> Innovating Occasional <> Continuous Organization-driven <> Self-directed Just-in-case <> Just-in-time Formal <> Informal Enforced <> Rewarded
- https://hbr.org/2017/06/motivating-employees-is-not-about-carrots-or-sticks?referral=03758&cm_vc=rr_item_page.top_right
- https://www.cebglobal.com/blogs/more-learning-through-less-learning-reframing-learning-culture/ https://www.td.org/Publications/Blogs/Human-Capital-Blog/2014/12/Building-a-Productive-Learning-Culture
- 24% say every day. http://www.brandonhall.com/blogs/secret-to-success-linking-learningtalent-and-performance/
- http://www.netjmc.com/workforce-engagement/how-do-we-learn-whos-responsible/
- Retail sales people who are learning every day generate 14% higher transactional NPS scores and 13% higher revenue
- It's not enough to just listen to customers; you have to invent on their behalf
- POLL QUESTION #2 (multiple choice) – Page 17 Why do/don’t you have the culture you want? (choose all that apply) No interest in learning Limited time Lack of guidance or direction Boring or irrelevant content Clunky technology Weak support from leaders No reward from managers
- https://blog.coursera.org/paradox-employee-choice-corporate-learning/
- Walmart gives new store associates a raise from $9 to $10 an hour after completing. http://www.chicagotribune.com/business/ct-wal-mart-academy-employee-training-20170516-story.html?utm_source=Sailthru&utm_medium=email&utm_campaign=Issue:%202017-05-16%20HR%20Dive:%20Learning%20%5Bissue:10342%5D&utm_term=HR%20Dive:%20Learning
- LMS usage activity grew 70% in Q1 vs prior year – averaging once a month per employee, driven largely by stiffer regulations and new contractor and vendor compliance requirements. During that period, use of off-the-shelf content for voluntary professional and career development represented less than 1% of all learning activity; their learning culture was literally 99% operationally and compliance driven. In Q1, use of Degreed’s catalog of open learning resources drove 80% of the total increase in employees’ voluntary learning activity, and log-ins to Degreed accounted for around 7% of total learning activity. What that tells us (and the client) is that we’re not cannibalizing the LMS. We're expanding the pie, enabling and channeling behavior that was happening outside the LMS anyway.
- POLL QUESTION #3 (multiple choice) – Page 26 How many sources do you use to learn? (choose ONLY ONE) 0 1 to 5 6 to 10 11 to 20 21 to 50 51 or more
- https://material.io