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Empowering
Continuous Learning
with Tin Can (xAPI)
Dani Johnson, VP, L&D Research
Bersin by Deloitte, Deloitte Consulting LLP
Wendy Wang-Audia, Senior Research Analyst
Bersin by Deloitte, Deloitte Consulting LLP
Mike Rustici, President, Rustici Software
Christopher Stevenson, VP, Professional
Development and Innovation, CUES
June 2, 2015
Copyright © 2015 Deloitte Development LLC. All rights reserved.1 Empowering Continuous Learning with xAPI
Contents
Who we are
Global provider of leading practices, trends, and benchmarking research in talent
management, learning, and strategic HR.
6 research practices
• Human Resources
• Leadership Development
• Learning & Development
• Talent Acquisition
• Talent Management
• Tools & Technology
Offerings
• WhatWorks® Membership: Research, Tools, Education, Consulting
• IMPACT: The industry’s leading conference on the Business of Talent
• Advisory Services & Consulting
Human
Resources
Talent
Acquisition
Leadership
Development
Learning &
Development
Talent
Management
Tools &
Technology
Copyright © 2015 Deloitte Development LLC. All rights reserved.2 Empowering Continuous Learning with xAPI
Continuous learning
Tracking continuous learning
Tin Can API (xAPI)
CUES Story
Agenda
Copyright © 2015 Deloitte Development LLC. All rights reserved.3 Empowering Continuous Learning with xAPI
66% of L&D professionals surveyed have trouble
engaging learners with corporate learning.
Copyright © 2015 Deloitte Development LLC. All rights reserved.4 Empowering Continuous Learning with xAPI
Continuous Learning Model
Immediate
Performance support and other tools for point-of-
need learning
Q. WHAT DO I NEED TO SUPPORT MY SUCCESS
IN THE MOMENT?
Q. WHAT DO I NEED TO GROW IN
MY CURRENT ROLE?
Q. WHAT DO I NEED TO GROW IN MY CAREER?
Intermediate
Current job development and competency expansion
Transitional
Development of skills and relationships that will help
meet long-term business goals
Source: Bersin by Deloitte, 2014
Copyright © 2015 Deloitte Development LLC. All rights reserved.5 Empowering Continuous Learning with xAPI
Source: Bersin by Deloitte, 2015
Copyright © 2015 Deloitte Development LLC. All rights reserved.6 Empowering Continuous Learning with xAPI
Learning Tech Stack
Source: Bersin by Deloitte, 2015
Tracking Data for Continuous Learning
Copyright © 2015 Deloitte Development LLC. All rights reserved.8 Empowering Continuous Learning with xAPI
Consistently tracked learning activities
97%
72%
57%
14%
Instructor-led training
(e.g. classrooms,
workshops,
seminars)
Self-directed e-
learning courses /
modules
Virtual instructor-led
training / webinars
Informal learning
resources (e.g. blogs,
articles, YouTube,
Wikipedia, etc.)
Source: High-Impact Learning Measurement Study, Bersin by Deloitte, 2014
Copyright © 2015 Deloitte Development LLC. All rights reserved.9 Empowering Continuous Learning with xAPI
Challenges to measurement
Source: High-Impact Learning Measurement Study, Bersin by Deloitte, 2014
62%
59%
56%
50%Difficulty capturing data from informal
learning activities, mobiles devices/apps, etc.
Inadequate tools for reporting / analyzing data
Difficulty connecting learning to business outcomes
Lack of integration between LMS and related
systems (e.g. assessments, HRIS, TMS, or CRM)
Copyright © 2015 Deloitte Development LLC. All rights reserved.10 Empowering Continuous Learning with xAPI
Most Useful Tools
75%
61%
Standard office tools
General-purpose survey tools
Source: High-Impact Learning Measurement Study, Bersin by Deloitte, 2014
General-Purpose Tools
Standard LMS reports / analytics
64%
58%
Custom LMS reports / dashboards
Mike Rustici
President, Rustici Software
Mike.Rustici@WatershedLRS.com
@Mike_Rustici
The World Today:
The monolithic LMS
vs
What does the new
learning ecosystem look like?
LRS
What is ?
A shared language for two systems
to talk about the things that
a person does.
A two party system
Activity
Provider LRS
Making sense of all this data
This technology allows you to
learn things about your
organization that you never
thought possible.
Give modern learners the
continuous learning
environment they demand and
tie learning and training to real
business results.
How do I get started?
Empowering Member Learning
About CUES
CUES is a Madison, Wisconsin-based,
independent, not-for-profit, international
membership association for credit union
executives.
Its mission is to educate and develop credit
union CEOs, directors, and future leaders.
What We Do
• Member base of 13,000
credit union staff and
board members across
the United States,
Canada, and the
Caribbean
• Wide range of content
across channels
– Online
– Print
– Conferences, meetings,
and executive education
– Distance learning
The Business Challenge
Member Engagement
CUES offered online
learning with an
integrated LMS, but only a
small percentage of
members engaged in the
courses. Most member
activity could not be
tracked or reported.
Tin Can API
• Retrofit cues.org to track learning
– CCUBE
– Credit Union Management magazine
– Online courses
– Research library
– Online videos
• Tracks classroom and informal learning
Bookmarklet
Reporting: Most Active Learners
Popular Content
Content Delivery Preferences
Learning Paths
• Motivation
• Accountability
• Regulatory reporting
• Certification
Benefits to Members
• Flexibility
• Analytics
– Content development
– Sources of learning
• Tracking--simplifies
certification process
• Member engagement
Benefits to CUES
Copyright © 2015 Deloitte Development LLC. All rights reserved.38 Empowering Continuous Learning with xAPI
Poll / Q & A
Copyright © 2015 Deloitte Development LLC. All rights reserved.39 Empowering Continuous Learning with xAPI
Dani Johnson, VP of L&D Research
Bersin by Deloitte, Deloitte Consulting LLP
danjohnson@deloitte.com, @danij2
Wendy Wang-Audia, Senior Research Analyst
Bersin by Deloitte, Deloitte Consulting LLP
mwangaudia@deloitte.com
Mike Rustici, President
Rustici Software
mike.rustici@watershedLRS.com, @mike_rustici
Christopher Stevenson, VP / Professional Development and Innovation
CUES
christopher@cues.org
About Deloitte
As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for
a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under
the rules and regulations of public accounting.
This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial,
investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services,
nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action
that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by
any person who relies on this publication.
Copyright © 2015 Deloitte Development LLC. All rights reserved.
Member of Deloitte Touche Tohmatsu Limited

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Webinar: Empowering Continuous Learning with the Tin Can API (xAPI)

  • 1. Empowering Continuous Learning with Tin Can (xAPI) Dani Johnson, VP, L&D Research Bersin by Deloitte, Deloitte Consulting LLP Wendy Wang-Audia, Senior Research Analyst Bersin by Deloitte, Deloitte Consulting LLP Mike Rustici, President, Rustici Software Christopher Stevenson, VP, Professional Development and Innovation, CUES June 2, 2015
  • 2. Copyright © 2015 Deloitte Development LLC. All rights reserved.1 Empowering Continuous Learning with xAPI Contents Who we are Global provider of leading practices, trends, and benchmarking research in talent management, learning, and strategic HR. 6 research practices • Human Resources • Leadership Development • Learning & Development • Talent Acquisition • Talent Management • Tools & Technology Offerings • WhatWorks® Membership: Research, Tools, Education, Consulting • IMPACT: The industry’s leading conference on the Business of Talent • Advisory Services & Consulting Human Resources Talent Acquisition Leadership Development Learning & Development Talent Management Tools & Technology
  • 3. Copyright © 2015 Deloitte Development LLC. All rights reserved.2 Empowering Continuous Learning with xAPI Continuous learning Tracking continuous learning Tin Can API (xAPI) CUES Story Agenda
  • 4. Copyright © 2015 Deloitte Development LLC. All rights reserved.3 Empowering Continuous Learning with xAPI 66% of L&D professionals surveyed have trouble engaging learners with corporate learning.
  • 5. Copyright © 2015 Deloitte Development LLC. All rights reserved.4 Empowering Continuous Learning with xAPI Continuous Learning Model Immediate Performance support and other tools for point-of- need learning Q. WHAT DO I NEED TO SUPPORT MY SUCCESS IN THE MOMENT? Q. WHAT DO I NEED TO GROW IN MY CURRENT ROLE? Q. WHAT DO I NEED TO GROW IN MY CAREER? Intermediate Current job development and competency expansion Transitional Development of skills and relationships that will help meet long-term business goals Source: Bersin by Deloitte, 2014
  • 6. Copyright © 2015 Deloitte Development LLC. All rights reserved.5 Empowering Continuous Learning with xAPI Source: Bersin by Deloitte, 2015
  • 7. Copyright © 2015 Deloitte Development LLC. All rights reserved.6 Empowering Continuous Learning with xAPI Learning Tech Stack Source: Bersin by Deloitte, 2015
  • 8. Tracking Data for Continuous Learning
  • 9. Copyright © 2015 Deloitte Development LLC. All rights reserved.8 Empowering Continuous Learning with xAPI Consistently tracked learning activities 97% 72% 57% 14% Instructor-led training (e.g. classrooms, workshops, seminars) Self-directed e- learning courses / modules Virtual instructor-led training / webinars Informal learning resources (e.g. blogs, articles, YouTube, Wikipedia, etc.) Source: High-Impact Learning Measurement Study, Bersin by Deloitte, 2014
  • 10. Copyright © 2015 Deloitte Development LLC. All rights reserved.9 Empowering Continuous Learning with xAPI Challenges to measurement Source: High-Impact Learning Measurement Study, Bersin by Deloitte, 2014 62% 59% 56% 50%Difficulty capturing data from informal learning activities, mobiles devices/apps, etc. Inadequate tools for reporting / analyzing data Difficulty connecting learning to business outcomes Lack of integration between LMS and related systems (e.g. assessments, HRIS, TMS, or CRM)
  • 11. Copyright © 2015 Deloitte Development LLC. All rights reserved.10 Empowering Continuous Learning with xAPI Most Useful Tools 75% 61% Standard office tools General-purpose survey tools Source: High-Impact Learning Measurement Study, Bersin by Deloitte, 2014 General-Purpose Tools Standard LMS reports / analytics 64% 58% Custom LMS reports / dashboards
  • 12. Mike Rustici President, Rustici Software Mike.Rustici@WatershedLRS.com @Mike_Rustici
  • 13. The World Today: The monolithic LMS vs
  • 14. What does the new learning ecosystem look like? LRS
  • 16. A shared language for two systems to talk about the things that a person does.
  • 17. A two party system Activity Provider LRS
  • 18. Making sense of all this data
  • 19. This technology allows you to learn things about your organization that you never thought possible.
  • 20.
  • 21. Give modern learners the continuous learning environment they demand and tie learning and training to real business results.
  • 22. How do I get started?
  • 24. About CUES CUES is a Madison, Wisconsin-based, independent, not-for-profit, international membership association for credit union executives. Its mission is to educate and develop credit union CEOs, directors, and future leaders.
  • 25. What We Do • Member base of 13,000 credit union staff and board members across the United States, Canada, and the Caribbean • Wide range of content across channels – Online – Print – Conferences, meetings, and executive education – Distance learning
  • 27. CUES offered online learning with an integrated LMS, but only a small percentage of members engaged in the courses. Most member activity could not be tracked or reported.
  • 28.
  • 29.
  • 30. Tin Can API • Retrofit cues.org to track learning – CCUBE – Credit Union Management magazine – Online courses – Research library – Online videos • Tracks classroom and informal learning
  • 32.
  • 37. • Motivation • Accountability • Regulatory reporting • Certification Benefits to Members
  • 38. • Flexibility • Analytics – Content development – Sources of learning • Tracking--simplifies certification process • Member engagement Benefits to CUES
  • 39. Copyright © 2015 Deloitte Development LLC. All rights reserved.38 Empowering Continuous Learning with xAPI Poll / Q & A
  • 40. Copyright © 2015 Deloitte Development LLC. All rights reserved.39 Empowering Continuous Learning with xAPI Dani Johnson, VP of L&D Research Bersin by Deloitte, Deloitte Consulting LLP danjohnson@deloitte.com, @danij2 Wendy Wang-Audia, Senior Research Analyst Bersin by Deloitte, Deloitte Consulting LLP mwangaudia@deloitte.com Mike Rustici, President Rustici Software mike.rustici@watershedLRS.com, @mike_rustici Christopher Stevenson, VP / Professional Development and Innovation CUES christopher@cues.org
  • 41. About Deloitte As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication. Copyright © 2015 Deloitte Development LLC. All rights reserved. Member of Deloitte Touche Tohmatsu Limited