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REINVENTING
THELASTMILE:
WINTHERACE
TOTHETOP
Seconds
60
1 million
logging in
3.8 million
search queries
694,444
hours watched
2.1 million
snaps created
$ 996,956
spent online
41.6 million
messages
sent
4.8 million
gifts served 180
smart
speakers
shipped 41
music
streaming
subscriptions
1 million
views
188 million
emails sent
1.4 million
swipes
87,500
people
tweeting
347,222
scrolling
Instagram
18.1 million
text sent
4.5 million
videos
viewed
390,030
apps
downloaded
Expectations across industries
are driving—and being driven
by—today’s culture of instant
gratification.
Copyright © 2020 Accenture. All rights reserved. 2
WE ARE
CONDITIONED
FOR INSTANT
GRATIFICATION
Retailers learned that instant gratification mattered in ecommerce and
began to experiment with how fast they could get deliveries to customers.
SO THE RACE
BEGAN
3
Source: Accenture Postal Consumer Control Survey, October 2019
Copyright © 2020 Accenture. All rights reserved.
one-day shipping free next-day with
no membership
doubling same-day/
next-day delivers
same-day delivery
with Shipt
ship from store
program
unlimited two-day shipping
with Premier Delivery
70% of ecommerce in
China delivered same day
90% of orders delivered
within 24 hours
Source: https://www.cnbc.com/2019/11/13/for-chinas-online-shopping-giants-delivery-is-a-new-battleground.html
4
Next and same-day delivery are hard to offer and
in traditional supply chains cost a lot to provide.
BUT SPEED IS EXPENSIVE
Average cost for
same-day startup =
AU$ 24-28
Average cost to
fulfill from store
Average cost for same-day
traditional 3PL =
AU$30
Copyright © 2020 Accenture. All rights reserved.
Average cost for
2-5 day ground
AU$10
AU$8-10
Despite the cost, same-day
delivery accelerates growth
in all the metrics that matter.
THE RACE
TO THE TOP
Copyright © 2020 Accenture. All rights reserved.
Share of wallet
Basket size
Frequency
of purchase
Sources: Accenture, Adaptive Retail Survey, 2017; MetaPack, 2017 State
of eCommerce Delivery, Accenture analysis
Sales growth
Loyalty
Net Promoter
Score
Of consumers say that
after receiving same day
delivery, it made them
more likely to purchase
from the retailer
Improvement in
conversion rate when
free same-day delivery
offered
Increase in order volume
when free same-day
delivery offered
74%
3X
6X
5
By moving to third-party sellers,
marketplaces have distributed
inventory costs, allowing for
hyper-localisation of inventory.
HAVE MARKETPLACES
CRACKED THE CODE?
6
The only answer for retail is to leverage their infrastructure.
Here are 5 ways they are investing to level the playing field.
LEVELLINGTHE
PLAYINGFIELD
Copyright © 2020 Accenture. All rights reserved. 7
01 Boosting inventory
accuracy
02 Optimising
fulfillment
03 The warehouse
is where?!
04 Automation for
tight spaces
05 Outstanding
progress in days
outstanding
Investment in new technologies that significantly improve
inventory accuracy—crucial for an omnichannel future.
Boostinginventoryaccuracy
8
01
92% of retailers in North
America and 70% in Asia
are investing to improve
inventory management
68%
Current accuracy = After investment =
99%
Source: “Transforming modern retail: Findings of the 2018 RFID in Retail study.” Accenture. August 22, 2018.
https://www.accenture.com/us-en/insights/strategy/rfid-retail
Copyright © 2020 Accenture. All rights reserved.
Investments in distributed order management allow
retailers to fulfill from wherever in the network makes the
most sense, leveraging existing infrastructure in new ways.
Optimisingfulfillment
9
02
Source: IHL Order Management Market Study 2019. IHL Group. July 2019.
https://www.cegid.com/en/lp-retail-report-order-management-market-inter/
growth in order
management SaaS
implementations
182% 2X
growth in
from store
fulfillment
Copyright © 2020 Accenture. All rights reserved.
Small urban warehouses, storefronts, back
rooms or a floor in an office building can
function as a fulfillment centre, bringing
inventory closer to the customer.
Thewarehouse iswhere?!
10
03
Source: Accenture research
Copyright © 2020 Accenture. All rights reserved.
Small robots and automated units not only allow for sortation in
small spaces where it wouldn’t have been possible before—they
lower the cost of fulfillment.
Automationfortightspaces
11
04
Source: Accenture research
Automation lowers the cost of fulfillment
from a store from AU$8 per item to
under
AU$4
Copyright © 2020 Accenture. All rights reserved.
Size required has dropped from football field
size to 10,000 sqf
Big data and artificial intelligence are helping retailers get
better at optimising inventory for the omnichannel future.
Outstanding progressindaysoutstanding
12
05
Days inventory
outstanding (DIO)
fell by 1.4 days in
2019; inventory
levels had
increased every
year since 2011
Source: “New Research Shows Improvement in Working Capital Optimization.” SupplyChainBrain. December 19, 2019.
https://www.supplychainbrain.com/articles/30601-new-research-shows-improvement-in-working-capital-optimization
Copyright © 2020 Accenture. All rights reserved.
Artificial
intelligence,
used at scale,
produces 3X
the return on
investment
Significant
investment in
artificial
intelligence to
manage retail
inventories;
spend growing
at 45% CAGR
When this transformation is complete, retail supply
chains will look very different from how they do today.
AN EVEN PLAYING
FIELD—WHATTHEN?
13
By 2023 we estimate
50% of all deliveries
will be local
50%
Copyright © 2020 Accenture. All rights reserved.
In a world where more inventory is
local, post and parcel organisations’
networks are less relevant.
14
They must act now—or risk losing business
to new entrants.
The good news is that they are in prime position
to offer the solutions retailers are looking for.
THEOTHERHALF
OFTHEBRIDGE
Copyright © 2020 Accenture. All rights reserved.
HOW TO
REROUTE THE
FUTURE?
Copyright © 2020 Accenture. All rights reserved. 15
Repurposethe
deliverydepot
01
Set up local delivery depots to
accept local parcels and include
these parcels on the right routes.
BEFORE
Non-local
AFTER
Local
Pick up 10
Drop off 5
Pick up 12
Pick up 8
Pick up 9
Drop off 2
Drop off 3
Drop off 6
Drop off 7
Drop off 4
Drop off 2
HOW TO
REROUTE THE
FUTURE?
16
Achieve
continuousdelivery
02
Use new route optimisation technologies
to add collections from retailers and
deliveries to customers while en route.
Copyright © 2020 Accenture. All rights reserved.
HOW TO
REROUTE THE
FUTURE?
17
Redefineyourrole
intheecosystem
03
The ecosystem is evolving quickly—are you?
Clearly define your offering and then identify
partners and opportunities.
Copyright © 2020 Accenture. All rights reserved.
BETTER FOR
BUSINESS…AND
THE ENVIRONMENT
Reduces distance
Enables alternate transport
(bike, electronic)
Better route optimisation
Fewer trips to stores
At current ecommerce
growth rates, 36% more
delivery vehicles will
clog cities by 2025.
18Copyright © 2020 Accenture. All rights reserved.
Read our new report here to get started
GROWTHOR
DECLINE—
THECHOICE
ISSTARK
19
The transformation of the last mile has begun. When it is
complete, the world of delivery will be drastically different.
It’s time for post and parcel organisations to join
the race to the top.
Copyright © 2020 Accenture. All rights reserved.
LET’S GET TO WORK
Brody Buhler
Global Managing Director
Accenture Post & Parcel Industry Group
robert.b.buhler@accenture.com
https://twitter.com/brodybuhler
https://www.linkedin.com/in/brodybuhler/
About Accenture
Accenture is a leading global professional
services company, providing a broad range of
services and solutions in strategy, consulting,
digital, technology and operations. Combining
unmatched experience and specialised skills
across more than 40 industries and all business
functions—underpinned by the world’s largest
delivery network—Accenture works at the
intersection of business and technology to help
clients improve their performance and create
sustainable value for their stakeholders. With
505,000 people serving clients in more than
120 countries, Accenture drives innovation to
improve the way the world works and lives.
Visit us at www.accenture.com.
Copyright © 2020 Accenture. All rights reserved.
Stan Wong
Account Executive – Post & Parcel, Australia and New
Zealand
stan.wong@accenture.com
https://www.linkedin.com/in/stan-wong-22b2a0a9/

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Reinventing the Last Mile: Win the Race to the Top (AU)

  • 2. Seconds 60 1 million logging in 3.8 million search queries 694,444 hours watched 2.1 million snaps created $ 996,956 spent online 41.6 million messages sent 4.8 million gifts served 180 smart speakers shipped 41 music streaming subscriptions 1 million views 188 million emails sent 1.4 million swipes 87,500 people tweeting 347,222 scrolling Instagram 18.1 million text sent 4.5 million videos viewed 390,030 apps downloaded Expectations across industries are driving—and being driven by—today’s culture of instant gratification. Copyright © 2020 Accenture. All rights reserved. 2 WE ARE CONDITIONED FOR INSTANT GRATIFICATION
  • 3. Retailers learned that instant gratification mattered in ecommerce and began to experiment with how fast they could get deliveries to customers. SO THE RACE BEGAN 3 Source: Accenture Postal Consumer Control Survey, October 2019 Copyright © 2020 Accenture. All rights reserved. one-day shipping free next-day with no membership doubling same-day/ next-day delivers same-day delivery with Shipt ship from store program unlimited two-day shipping with Premier Delivery 70% of ecommerce in China delivered same day 90% of orders delivered within 24 hours Source: https://www.cnbc.com/2019/11/13/for-chinas-online-shopping-giants-delivery-is-a-new-battleground.html
  • 4. 4 Next and same-day delivery are hard to offer and in traditional supply chains cost a lot to provide. BUT SPEED IS EXPENSIVE Average cost for same-day startup = AU$ 24-28 Average cost to fulfill from store Average cost for same-day traditional 3PL = AU$30 Copyright © 2020 Accenture. All rights reserved. Average cost for 2-5 day ground AU$10 AU$8-10
  • 5. Despite the cost, same-day delivery accelerates growth in all the metrics that matter. THE RACE TO THE TOP Copyright © 2020 Accenture. All rights reserved. Share of wallet Basket size Frequency of purchase Sources: Accenture, Adaptive Retail Survey, 2017; MetaPack, 2017 State of eCommerce Delivery, Accenture analysis Sales growth Loyalty Net Promoter Score Of consumers say that after receiving same day delivery, it made them more likely to purchase from the retailer Improvement in conversion rate when free same-day delivery offered Increase in order volume when free same-day delivery offered 74% 3X 6X 5
  • 6. By moving to third-party sellers, marketplaces have distributed inventory costs, allowing for hyper-localisation of inventory. HAVE MARKETPLACES CRACKED THE CODE? 6
  • 7. The only answer for retail is to leverage their infrastructure. Here are 5 ways they are investing to level the playing field. LEVELLINGTHE PLAYINGFIELD Copyright © 2020 Accenture. All rights reserved. 7 01 Boosting inventory accuracy 02 Optimising fulfillment 03 The warehouse is where?! 04 Automation for tight spaces 05 Outstanding progress in days outstanding
  • 8. Investment in new technologies that significantly improve inventory accuracy—crucial for an omnichannel future. Boostinginventoryaccuracy 8 01 92% of retailers in North America and 70% in Asia are investing to improve inventory management 68% Current accuracy = After investment = 99% Source: “Transforming modern retail: Findings of the 2018 RFID in Retail study.” Accenture. August 22, 2018. https://www.accenture.com/us-en/insights/strategy/rfid-retail Copyright © 2020 Accenture. All rights reserved.
  • 9. Investments in distributed order management allow retailers to fulfill from wherever in the network makes the most sense, leveraging existing infrastructure in new ways. Optimisingfulfillment 9 02 Source: IHL Order Management Market Study 2019. IHL Group. July 2019. https://www.cegid.com/en/lp-retail-report-order-management-market-inter/ growth in order management SaaS implementations 182% 2X growth in from store fulfillment Copyright © 2020 Accenture. All rights reserved.
  • 10. Small urban warehouses, storefronts, back rooms or a floor in an office building can function as a fulfillment centre, bringing inventory closer to the customer. Thewarehouse iswhere?! 10 03 Source: Accenture research Copyright © 2020 Accenture. All rights reserved.
  • 11. Small robots and automated units not only allow for sortation in small spaces where it wouldn’t have been possible before—they lower the cost of fulfillment. Automationfortightspaces 11 04 Source: Accenture research Automation lowers the cost of fulfillment from a store from AU$8 per item to under AU$4 Copyright © 2020 Accenture. All rights reserved. Size required has dropped from football field size to 10,000 sqf
  • 12. Big data and artificial intelligence are helping retailers get better at optimising inventory for the omnichannel future. Outstanding progressindaysoutstanding 12 05 Days inventory outstanding (DIO) fell by 1.4 days in 2019; inventory levels had increased every year since 2011 Source: “New Research Shows Improvement in Working Capital Optimization.” SupplyChainBrain. December 19, 2019. https://www.supplychainbrain.com/articles/30601-new-research-shows-improvement-in-working-capital-optimization Copyright © 2020 Accenture. All rights reserved. Artificial intelligence, used at scale, produces 3X the return on investment Significant investment in artificial intelligence to manage retail inventories; spend growing at 45% CAGR
  • 13. When this transformation is complete, retail supply chains will look very different from how they do today. AN EVEN PLAYING FIELD—WHATTHEN? 13 By 2023 we estimate 50% of all deliveries will be local 50% Copyright © 2020 Accenture. All rights reserved.
  • 14. In a world where more inventory is local, post and parcel organisations’ networks are less relevant. 14 They must act now—or risk losing business to new entrants. The good news is that they are in prime position to offer the solutions retailers are looking for. THEOTHERHALF OFTHEBRIDGE Copyright © 2020 Accenture. All rights reserved.
  • 15. HOW TO REROUTE THE FUTURE? Copyright © 2020 Accenture. All rights reserved. 15 Repurposethe deliverydepot 01 Set up local delivery depots to accept local parcels and include these parcels on the right routes. BEFORE Non-local AFTER Local
  • 16. Pick up 10 Drop off 5 Pick up 12 Pick up 8 Pick up 9 Drop off 2 Drop off 3 Drop off 6 Drop off 7 Drop off 4 Drop off 2 HOW TO REROUTE THE FUTURE? 16 Achieve continuousdelivery 02 Use new route optimisation technologies to add collections from retailers and deliveries to customers while en route. Copyright © 2020 Accenture. All rights reserved.
  • 17. HOW TO REROUTE THE FUTURE? 17 Redefineyourrole intheecosystem 03 The ecosystem is evolving quickly—are you? Clearly define your offering and then identify partners and opportunities. Copyright © 2020 Accenture. All rights reserved.
  • 18. BETTER FOR BUSINESS…AND THE ENVIRONMENT Reduces distance Enables alternate transport (bike, electronic) Better route optimisation Fewer trips to stores At current ecommerce growth rates, 36% more delivery vehicles will clog cities by 2025. 18Copyright © 2020 Accenture. All rights reserved.
  • 19. Read our new report here to get started GROWTHOR DECLINE— THECHOICE ISSTARK 19 The transformation of the last mile has begun. When it is complete, the world of delivery will be drastically different. It’s time for post and parcel organisations to join the race to the top. Copyright © 2020 Accenture. All rights reserved.
  • 20. LET’S GET TO WORK Brody Buhler Global Managing Director Accenture Post & Parcel Industry Group robert.b.buhler@accenture.com https://twitter.com/brodybuhler https://www.linkedin.com/in/brodybuhler/ About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com. Copyright © 2020 Accenture. All rights reserved. Stan Wong Account Executive – Post & Parcel, Australia and New Zealand stan.wong@accenture.com https://www.linkedin.com/in/stan-wong-22b2a0a9/