Download to read offline
Uploaded byDavid Blake
How to Train the Smartest People in the World
The document discusses how NASA's Jet Propulsion Laboratory (JPL) trains its employees. It describes JPL's unique needs in training its scientists and engineers due to factors like contract staffing. JPL is developing a new learning ecosystem that leverages microlearning, virtual classrooms, and knowledge sharing tools to better capture institutional knowledge as more experienced employees leave. This ecosystem will focus on accelerated learning through techniques like storytelling, design thinking, and cognitive task analysis to transfer critical knowledge between employees. The goal is to build an effective community and confidence among JPL's workforce.
How to Train the Smartest People in the World
- 1. HOW TO TRAIN THESMARTEST PEOPLE IN THE WORLD August 2017 TODD TAUBER | Degreed @toddtauber @degreed + TONY GAGLIARDO | NASA Jet Propulsion Laboratory anthony.gagliardo@jpl.nasa.gov @NASAJPL
- 2. Degreed is anaward- winning learning platform engineered to help people and their organizations target learning at their skills gaps — however and wherever they learn. INTERNAL LEARNING & TALENT SYSTEMS + EXTERNAL TRAINING CONTENT + INFORMAL LEARNING ECOSYSTEM ABOUT DEGREED LMS Instructor- led classes Videos Webinars Custom Portals Online Courses MOOCs Books Articles Live Events
- 3. Anthony Gagliardo Director, TechnicalLearning and Development
- 5.
- 6.
- 7.
- 8.
- 9.
- 10.
- 11.
- 12. Europa Mission toJupiter
- 13.
- 14. Learning Ecosystem Technology Application of Skills UserExperience Mentors
- 15. Tensile Strength EngineersFlight Systems System EngineersElectro Optical Engineers
- 16.
- 17.
- 18. no one sizefits all
- 19.
- 20.
- 21.
- 22.
- 23.
- 24.
- 25.
- 26.
- 27.
- 28.
- 30. User Generated SimulationMicrolearning Virtual Classroom COPA Ad HocReporting JPL Pay and Compensation ECI JPL Tube Onboarding Checklist ESDTOTimecard Review Performance Support Modernizing Learning
- 31.
- 32.
- 33.
- 34.
- 37. I am nothere. But I am here. I am here. But I am not here. Stand Like Mountain, Flow Like WaterJPL Fellow Zen Master to Hitman
- 38. Institutional Knowledge isLeaving the Lab Project Tempo and Contract Staffing driving the need for Accelerated “Rites of Passage” Capture and Transfer critical Scientific, Innovative and Engineering knowledge / behaviorsIn-depth knowledge through: • Storytelling • Design Thinking • Cognitive Task Analysis • Virtual Problem Solving using real world JPL scenarios • Virtual interaction and Tacit Knowledge • Videos • Building a Knowledge Sharing Culture “We are designing a system ‘By Engineers and Scientist for Engineers and Scientist.’” Knowledge Transfer
- 39. Vision Build Community. BuildConfidence.
- 40. QUESTIONS? FOR DEGREED get.degreed.com @degreed FOR TODD todd@degreed.com @toddtauber FORTONY anthony.gagliardo@jpl.nasa.gov +
Editor's Notes
- #3 Degreed is a professional development platform that helps organizations and people target learning at their skills gaps -- however and wherever they build those skills. We integrate everything your people need to build their expertise – all the internal and external systems, content and experts, including the world’s largest collection of free and low-cost open learning resources. So now you and your team can curate, personalize and measure it all. And your employees can discover, share and track it all, all in one place.
- #4 I’ d like to apologize in advance. Today’s discussion will be a bit non traditional During this discussion we’re going to explore what A members only jacket A hitman A Zen Master And enabling learning with the most intelligent people on the planet have in common, And how everything I’d learned in my career did little to prepare me for the challenge. Should be fun
- #6 Brilliance / Big Bang x 10000
- #7 JPL is the leading U.S. Center for robotic exploration of the solar system, and has 19 spacecraft and 10 major instruments carrying out planetary, Earth Science and space-based astronomy missions. The Martian Morgan Freeman Matt Damon Current projects include the Mars Science Laboratory mission, the Cassini Huygens mission orbiting Saturn, the Mars Exploration Rover Opportunity, the Mars Reconnaissance Orbiter, the Dawn mission currently orbiting the dwarf planet Ceres, the Juno space craft to Jupiter, the Kepler space telescope surveying the Milky Way, and the NuSTAR X-ray telescope. Let's take a quick look at some of the missions we just discussed. JPL manages the worldwide Deep Space Network, an international array of radio satellites in the Mojave Desert, Madrid and Australia, The DSN communicates with spacecraft, is the most sensitive scientific telecommunications system in the world. Situated on 177 acres in the foothills of the San Gabriel Mountains, the work environment with a functioning Mars Yard.
- #11 Aug 11 arrived July 4th last year Strongest magnetic field in the solar system Looking for solid planetary core
- #14 So, we are focusing in a few strategic areas at JPL
- #15 This first innovation is something we call a Learning Ecosystem. So what is a Learning Ecosystem? I believe that a Learning Ecosystem contains some key characteristics. First, it is easy to use. Second, the technology is transparent to the user and can communicate with other systems. It’s important that a learning ecosystem provides access to mentors. Finally, it allows learners to apply their newly acquired knowledge and skills
- #16 Extremely small but technically deep user communities Electro Optical Engineers Tensile Strength Engineers System Engineers, Flight Systems (must work for 50 years,) Doing things that have never been done before. Oh and by the way they are highly introverted and have literally written the book.
- #30 The existing system was quite a mess and left allot to be desired less than 40% of user requirements were being met and we were paying through the nose for systems that we barely used. So we decided to start fresh with a new approach using traditional tools in non traditional ways as well as exploring the industries emerging tools. At JPL 1 to 1000 is a tie. Program Scope The scope of this effort is the full employee development and training ecosystem at JPL. This allows the team to provide inputs and direction to various efforts that are providing value in these areas, especially in regard to how the resulting systems and processes will work together and communicate. By providing this across the different efforts at the lab, the team hopes to maximize the value to JPL employees, minimize the cost to the institution and also to minimize the amount of rework/refactoring of the various individual projects. The learning portal needs to provide users with information in an easy-to-absorb format that they can assimilate at their own pace. Success will not necessarily be achieved by getting every employee to the same expert level, but instead by ensuring that an expert’s wisdom and critical thinking methods are collectively understood by the members of his or her halo.
- #31 With the ecosystem, we can provide new learning experiences, like: Performance Support – PS is learning that is embedded within applications, allowing users easy access to information to help them do their job. An example is the in application help that many of the MS Office products provide. Microlearning – is small chunks of learning as opposed to hour long computer based training. Simulation – these are the higher fidelity experiences where the user can test their new skills in a safe environment without damaging real applications or equipment. Airline flight simulators are great examples of simulations. User Generated content – with the popularity of social media, more users are uploading their own content. As an example, I recently remodeled a bathroom using different DIY videos on YouTube. Virtual classrooms – as we discussed, virtual classrooms allow employees to attend classes either from their own desks, and also have access to materials outside of class time. We have started to develop content for some of you using these new experiences. 2x Timecard Review and COPA Ad Hoc Reporting OCIO JPL Tube 3x – ESDTO Onboard Checklist – everyone uses it. JPaC – All managers I realize that this is a lot of information to share.
- #32 Wouldn’t it be great if there was some way to easily transfer it to you… The last innovation I want to talk about is Knowledge Transfer…which is not as simple as performing Vulcan “Mind-meld”. As you know, this is a problem for us today. There are many JPL employees with critical knowledge and skills who are near retirement. And when they leave, the information leaves too. But Knowledge transfer does happen today at JPL.
- #33 If you are a life-long learner, here’s how we plan to support you. Today, we have a system that starts with you the learner. And we have access to formal training through separate logins You also have access to information in Sharepoint and Wikis. But, since most of our training is conducted in a classroom, we have a problem with finding adequate space, conflict of student schedules and facilitator availability. To solve this, we are piloting a technology called Blackboard. With Blabkboard, we can conduct virtual classes where students no longer need to be in the same room. In addition, they can access content outside of the designated class time and the facilitator can be in another location. Notice, we still have the problem logging into multiple systems. To make it easier for the learner, we are looking at Degreed. With this solution you will log into one system and have access to all of this content. You will also have access to the hundreds of partnerships that they have already established with STEM providers like; CodeCademy, Coursera, Khan Academy, and GetAbstract. MOBILE LEARNERS And finally, we can establish learner communities for employees and mentors.. Does that sound like a good start to an innovative learning approach. Well, there’s more…
- #34 It’s organic and takes the form of informal discussions with experts like Rob Manning. We see Rob in the mall or cafeteria sharing some nugget of information with others. But, there are downsides to this informal approach… Only the people he is engaged with benefit from the discussion. And often, they do not get the full in-depth knowledge which led to a solution or discovery.
- #35 Tien Nguyen is a Chief Engineer at JPL and a seasoned expert whom colleagues affectionately refer to as a “greybeard.” Having worked at JPL for over 30 years, he’s resolved many critical issues and anomalies for almost all missions, spacecrafts, and science instruments at JPL. His rare talent for thinking up solutions others couldn’t has earned him nicknames like "HitMan", "Zen Master", and "Secret Weapon."
- #36 So, we are working with vendor to prototype a knowledge transfer platform. It will capture the knowledge from JPL fellows and other experts with critical knowledge. Through the system, users will see the key topics associated with the experts as well as the connections between experts. For this phase of the prototype, Tien was identified as an expert who possesses critical knowledge, in this case, electronics. And, through a series of interviews and discussions. We will try to get inside Tien’s brain By clicking on an expert or topic, you’ll get in depth information to read, watch a video or experience.
- #37 As I mentioned we are in the prototype phase, so these are screen samples. Here, I can see Tien’s bio. See What’s Popular among other users. Read about Tien’s Heroic acts on projects. Engage in a Challenges to understand how he analyzed and eventually solved the problem. While this is a prototype, these are only have representative screens to show today. We believe that through storytelling, cognitive task analysis, design thinking, videos and simulations, users will be engaged and motivated to continue learning. The vision for the system is to: Build a framework around JPL fellows and other employees Help mid-career employees who are looking for in-depth knowledge from mentors and peers Identify potential project resources through a connection with talent assessment I hope you are encouraged by the innovations we are developing to support our life-long learners. To talk more about specific programs, I will hand it over to Emily Kuriyama.
- #38 Every story needs characters. The characters of the story: ZM, HM, JF These names are given by Friends Gentry is the first JPL Fellow. Start as ZM. But Mountain becomes River. So ZM becomes HitMan. He becomes wiser. He changes to Fellow. With the spirit of Zen, he returns to be ZM. As he started.
- #39 Elevator speech on Knowledge Sharing HR recognizes the tremendous need for both the capture of mature Scientific, innovation and Engineering Knowledge as our most respected JPL leaders contemplate retirement. Of equal importance is the need to accelerate the historic Project and Line “Rites of Passage,” to accommodate the high project tempo and potential outsourcing approach. HR is designing a tool intended to become a Catalyst for Lab wide knowledge sharing as well as support a larger cultural shift to embrace knowledge transfer as a way of doing business and every employees responsibility. The HR effort will employ: Storytelling, Design-thinking Cognitive task analysis, Program Goals Develop a knowledge capture environment to capture each scientist's seminal philosophies, achievements, in context with real-world JPL issues. Integrate tacit and overt knowledge into a social knowledge sharing tool that will reward continued engagement with institutional knowledge by enabling learners to make connections to stories and experiences that they have not seen before. The system itself will also contain automated marketing and communication efforts and challenges to draw people into the system, and encourage involvement and sharing.