UC Vendor Overview


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Overview of UC Vendor landscape Spring 2012. UCSummit 2012. Michels, Pleasant, Parker

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UC Vendor Overview

  1. 1. UCC Vendor Landscape 2012 Dave Michels Marty Parker Blair Pleasant
  2. 2. Best of Breed vs. Suite? Telephony/ Messaging/ Application Conference/ Mobility SPs/Hosted Other Switch* Presence/ & Portal Collab (Partial List) Search ** VendorsAastra AOL Oracle/Siebel WebEx (Cisco) RIM AT&T AspectADTRAN IBM/Lotus SAP Interwise Nokia Telstra NETALU Google Salesforce Lifesize Motorola Verizon Acme Packet OrangeAvaya Microsoft SugarCRM Radvision Apple CallTower Devices andCisco Yahoo Polycom BizCom Headsets:Digium Vertical apps Sonexis Alteva PlantronicsInter. Intell. UM: Oracle Aptela GN NetcomMitel Vidyo Broadsoft Jawbone AVST Cypress SennheiserNEC Esna eZuce PolycomShoretel Skype Fonality snomSiemens RingCentralToshiba Packet 8Zeacom Smoothstone Professional Google Services/SIsZultys Intermedia *All are in multiple categories Many others… ** Most are in multiple categories
  3. 3. Switch Vendor UC OfferingsVendor Product FeaturesAastra Clearspan Integrated Mobility, MX-One open standards & re-use of componentsAlcatel- OpenTouch, OmniTouch UC Suite, Dynamic enterpriseLucent My IC, UC Connect Multiple multimedia sessionsAvaya Avaya Aura , One-X versions SIP Session Management Flare experience Flare ExperienceCisco Jabber, Unified Presence Server/Comm. Collaboration focus, Intelligence in network WebEx Connect, Quad Meshing on-premise & on-demandInter Intell Customer Interaction Center, IPA Standards-based “All in One” platform CaaS hosted offeringsMitel Freedom Architecture, Mitel Virtualization, enterprise cloud Application Suite, Mitel Anywhere Role-based licensesNEC Univerge, NEC Sphericall Vertical focus, UCE, UCB Role-based commsShoretel Shoretel All in one, price competitive Mobile offerings (Agito)Siemens OpenScape UC Suite Cloud services; Multiple PBX integrations;Enterprise OpenScape UC Server Software based, OpenZeacom Zeacom Communication Center UC + UM + CC + Mobility; SMB focus
  4. 4. Desktop/IM Vendors Products Approach to UC ChallengesIBM Sametime, Sametime Desktop approach; Association with Lotus Unified Telephony Presence is core brand Websphere Lack of UC market share Partner with switch Needs partners for full Connections, Quickr vendors today voice capabilities Strong social offeringsMicrosoft Lync Desktop approach; Coopetition with switch Lync Web App Software vision vendors Contact center – Office 365 relies on partners Lync Online Partner with and Weak Mobile Exchange Server UM compete with switch No vertical apps Sharepoint vendors Skype
  5. 5. Strengths SIP SIP SIP SIP SIP Large combined installed base Contact center Product line - smb-enterprise, apps, Radvision, networkChallenges Will Nortel customers move forward with Avaya? Future product roadmap will take work Lots of changes for customers Have to continue building channel, train Nortel channel
  6. 6. Strengths Commitment to openness and standards Global presence & local expertise Large Higher Ed vertical Consistent financial performance Diverse product lineChallenges Decentralized marketing Diverse product line Inconsistent regional products offers Brand recognition
  7. 7. Strengths Extensible multi-capabilities architecture Global footprint, large installed base Strong networking solutionsChallenges Market coverage in N. America The future of enterprise division is unclear Disruption from Genesys sale
  8. 8. Strengths VoIP to UC to Collaboration Video Everywhere - Cius, AppHQ Cloud, virtual offerings Dominant IP network position Strong distribution & channelChallenges Still weak in low end/SMB Perceived as more expensive Perceived as walled garden Proving the value of video Confusing conferencing products
  9. 9. Strengths Asterisk branding, Switchvox product Market share via low price Open source platform Turnkey simple UC - all in oneChallenges Open source vs. proprietary appliance Multiple complex products Generally confined to SMB - could change
  10. 10. Strengths Strong social business offerings Large base of IM/presence, e-mail Relationships with switch vendorsChallenges Lotus brand is losing mindshare Lack of UC market share Enterprise voice and call center products Weak SMB penetration Track record with Voice Needs partners for full voice capabilities
  11. 11. Strengths All in one solution; ease of implementation and management Successful cloud offerings - CaaS delivery model Business/Communication process automationChallenges All-in-one solution difficult to operate Perceived as contact center vendor
  12. 12. Strengths UC apps Virtual Desktops, Virtual Servers Endpoints - support SIP, plus Mitel features Managed service offeringsChallenges Brand awareness – perceived as voice and hospitality Channel not as savvy as product requires No strong video partnership No Distribution Partner
  13. 13. Strengths Leading share in IM/presence, e-mail, Office apps integration w/ Office, AD, Exchange, SharePoint Perceived Lucrative Pricing Cloud offers - Office 365/Lync; Skype Free IM - Office Suite, Windows Live, SkypeChallenges Co-opetition with other Call Manager vendors Contact center offerings via partners Weak Mobile Experienced Competent Channel
  14. 14. Strengths Broad range of product offerings Vertical market focus Products available worldwide Appliance packaging reputationChallenges Licensing structure has been confusing to resellers and customers Revamping portfolio to “3C” - broader skill sets required in channel Weak Top Down Marketing No Distribution Partner
  15. 15. Strengths Low TCO value proposition Customer satisfaction ratings Simple deployment and management Wireless solutions with ShoreTel MobilityChallenges Much smaller vendor than its competitors UC portfolio limitations for large enterprises M5 alignment with channels
  16. 16. Strengths Very open - architecture, standards Broad portfolio OpenScape Fusion, including Google Apps Mature cloud offering Aggressive pricingChallenges Market and mindshare in N. America Likely about to rebrand Revamping vertical marketing Build channel in N. America