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Remote Worker - Road Warrior


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Remote Worker - Road Warrior

  1. 1. The Remote Worker/ Road Warrior NEC’s UNIVERGE®360 Placing People at the Center of Business Communications Tory Hassenauer Sr. Account Manager NEC Unified Solutions
  2. 2. Agenda • The Challenges of the Remote Worker • Desk top applications • Conferencing and Collaboration • Mobility – desk top integration • Unified Messaging • Soft client – user experience • Demo Page 2 NEC Unified Solutions, Inc.
  3. 3. Challenges Need to be productive anywhere any time Need to work more efficiently Have the appearance of working in the office Need for collaboration tools Simplicity of one Voice mail and one extension Example Interconnect e-mail, IM, messaging, wireless, video, and calendars with Unified Communications and Unified Infrastructure Page 3 NEC Unified Solutions, Inc.
  4. 4. NEC Solutions Customer Service Safety and Security Call centers 911 applications Wireless LAN Emergency communication connectivity applications Video-based Emergency conferencing messaging and alerts Automated messaging Conferencing Personal Productivity and Collaboration Unified communications Video conferencing, Virtual attendant streaming video, and Presence management interactive whiteboards Advanced application services Collaboration suites Speech-enabled interactive Wireless LANs voice response Network Management Infrastructure for and Security Services Telephony & Mobility Managed services LAN/WAN & Wi-Fi Networks Network security services Wireless handsets Centralized management Mobile clients Remote work solutions Page 4 NEC Unified Solutions, Inc.
  5. 5. What UNIVERGE360 Can Do for Your Business Fully integrate communications throughout your business Mobility Unified Messaging Soft phone – client Desk top applications Conferencing and collaboration Page 5 NEC Unified Solutions, Inc.
  6. 6. Desktop Telephony
  7. 7. Unified Communications for Business Enhancing Communications Through a Single Interface Presence Status Contact Rules Voice / Unified Messaging Contact Center Answering Position Conference Management Mobility Web Portal Unifies all contact methods Voice Email Web-based interaction From the Desktop or the SmartPhone Scale by Adding Modules Based on Business Need P Page 7 © NEC Corporation 2007 NEC Unified Solutions, Inc.
  8. 8. Unified Communications Presence  Status  Mobility  Collaboration
  9. 9. Convergence – The Next Phase Unified Messaging Internet Protocol Networks Converge Mobile Devices Instant Message Rules Based Profiles Role Driven Collaborate Can you hear me NOW? Managed Mobility Page 9 NEC Unified Solutions, Inc.
  10. 10. What is Unified Communications Page 10 NEC Unified Solutions, Inc.
  11. 11. Consumer Driven UC Profiles Personalized Ring Tones Groups Contact Info Caller “Circles” Status Information Messaging IM Buddy Lists Chat eMail MultiMedia Collaboration Chat Rooms eLearning Page 11 NEC Unified Solutions, Inc.
  12. 12. NEC UC Strategy Unified Communication enables our customers to experience greater productivity through the convergence of communication channels and business processes based on a user’s ROLE merging a combination of technologies, devices and services, including: User (IP) mobility Presence Status Collaboration Video and voice conferencing Messaging Contact Center Page 12 NEC Unified Solutions, Inc.
  13. 13. A Unified Strategy UC enables customers to experience greater productivity through the convergence of communication channels and business processes UCB UCE Small Enterprise Market Size Page 13 NEC Unified Solutions, Inc.
  14. 14. Unified Communications for Business
  15. 15. What is UCB?  UCB unifies NEC’s Q-Master with voicemail, unified messaging, mobility, presence and desktop telephony applications.  UCB is a multimedia contact manager with a single point of administration.  UCB is a single server application for all customer communication objectives targeted at the SMB market.  UCB is modular to meet the specific needs of your customer.  UCB focuses on a user’s ROLE within an organization.  UCB is now available across all SV Platforms Page 15 NEC Unified Solutions, Inc.
  16. 16. Roles Based UC in UCB Console •Presence •Internal Chat Attendant •IM •Conferencing •Screen Pops •Administration Contact •Reports Center •Fax Management •eMail Management •Notifications Agent •Contact Rules •Personalized Greetings •Outlook Integration •CRM Plug In’s Desktop Unified Communications Page 16 NEC Unified Solutions, Inc.