Telespan

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Telespan conferencing conference in Las Vegas March 7-8 2013, hosted by Elliot Gold.

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Telespan

  1. 1. Dave Michels@DaveMichelsTalkingPointz.com Telespan March 2013
  2. 2. The Jetson’s@DaveMichels
  3. 3. The Jetson’s Dick Tracy’s Watch@DaveMichels
  4. 4. The Jetson’s Star Trek Star Wars@DaveMichels
  5. 5. The Jetson’s Star Trek and Star Wars 2001 Space Odyssey@DaveMichels
  6. 6. The Jetson’s Star Trek and Star Wars 2001 Space Odyssey@DaveMichels
  7. 7. In 2003 VoIP was New• I can remember explaining VoIP that is was kind of like Vonage.• I can remember explaining the benefit of a “work phone” at Home • “Yech!” • “Why Would I Want that?”• Two Weeks Ago: Yahoo Ordered Employees Back to the Office • “Yech!” • “Why Would I Want that?”@DaveMichels
  8. 8. Technology Shifts• Two Kinds • Super Fast – blink of the eye (speeds/feeds/models) • Slow creeping, transformative changes (trends, usage) It is time to re-assess video@DaveMichels
  9. 9. Is Video Important?Twice as many people are afraid of going blind as are afraid ofpremature death or heart disease.• We have become numb to video – accepting voice only communications• Imagine meetings where everyone has a blindfold • How much would you pay to take the blindfolds off? • Price is dropping• Video is voice Plus More• Consider the difference between movies and books, or TV and Radio• Internet is transitioning from text to video (Youtube, Netflix)@DaveMichels
  10. 10. Myths about VideoRevisit Assumptions About Video Communications.• Video is Skype• Peaked• Intimidating• Expensive• Not Important• Luxury• Complex User Experience• Poor Substitute for Meetings@DaveMichels
  11. 11. I Learned Everything from TV• The TV Boom • 1949: 940,000 homes had TVs • 1953: 20 Million homes had TVs• Initially TV imitated Radio• Sports and Wars changed the model• TV discovered it was more than radio@DaveMichels
  12. 12. Prepare for BIG VIDEO• Video Is moving out of the boardroom…into our lives• Video is more than meetings and conferences• Video meetings are just getting started• The revolution Is upon us@DaveMichels
  13. 13. The Forecast: A Perfect Storm WebRTC@DaveMichels
  14. 14. Simple Video Appliances• Biscotti• Tely• Aver• Creative Labs InPerson HD• Logitech TVCam HD• Nintendo Wii U@DaveMichels
  15. 15. Big Video• Democratization of Video• Rich Video • HD • Content Sharing • Good Sound Don’t Get Marooned!• Lighting and Acoustics• Recording• Analytics• Ubiquity• Prices Dropping@DaveMichels
  16. 16. Video is not a technology• Think of video as an application• Move away from codecs, signaling, speeds, and feeds• Move toward connecting peopleThis happened with mobility• Mobile first• Mobile strategies• Mobility@DaveMichels
  17. 17. Video Usage Shifting• Consumer/Prosumer• Distributed Teams• Beyond Departmental Meetings • Job Interviews • Across Corporate Boundaries • Friends and Families • Ambient Video Video is becoming natural, not the exception@DaveMichels
  18. 18. Big Video Goes Beyond Conferencing• Education• Medical• Judicial• Banking• Innovative StartupsThe value of video is not in the technology, butthe application and use.@DaveMichels
  19. 19. Big Video Common Themes Reliability Integration Security Support APIs@DaveMichels
  20. 20. Education• Khan Academy is just the beginning• Massive Online Open Courses will disrupt higher education• 1000 randomly selected higher education students • Subtract out the students at UC News’ Top 100 Liberal Arts Colleges and universities • Subtract out the Ivy Leagues (Stanford, MIT, Emory, Rice, Vanderbilt, Clemson, Drexel • Subtract the famous state schools (UMass, Virginia, the California universities) • You still have 900 students left Source: Clay Shirky• Plus corporate training, self-help programs, and hobby oriented education• For millions the institutions in which they enroll are more reliable producers of debt than a career path@DaveMichels
  21. 21. The Education Fantasy “We know that effective learning is best achieved through the engagement of other deeply attentive human beings. The learning might occur in a traditional classroom, but it might happen in a different space: a lab, a mountain stream, an international campus, a cafeteria, a residence hall, a basketball court.” Daryl Tippens, the Provost of Pepperdine@DaveMichels
  22. 22. The Education RealityPepperdine University offers online degrees• Masters and Doctorate• 85% of the courses can be taken remotely Classroom in the Mountains@DaveMichels
  23. 23. Education@DaveMichels
  24. 24. MBA Telepresence Classroom, source Fast Company@DaveMichels
  25. 25. Medical• Ripe for Disruption• Evan as an Outsider, Terrible Waste is Visible• How Much Time to allow for a 15 minute appointment?• Docs are struggling• The Association of American Medical Colleges forecasts a 130,000 physician shortage by 2025@DaveMichels
  26. 26. Personal Medical Lab• An iPhone case that does a cardiogram for $199• Smartphone accessories that can test urine, sweat, saliva, and blood• Smartphones can do real-time passive monitoring of certain human conditions with a skin mounted sensor• What happens with the smartphone has more diagnostic capabilities than the doctor’s office?• If the lab work can be done at home, why not the consult?@DaveMichels
  27. 27. Judicial• The concept that the prosecutor, defendant, judge, jury, and witnesses all meet at the same time and place is obsolete • Prisoner transport/security • Rising cost of travel@DaveMichels
  28. 28. Video Justice “In a perfect world, one with enough money available for all who need legal representation to afford it, I would prefer all parties, witnesses and attorney to be physically present in my courtroom. However, given the realities of funding for legal services corporations, pro bono difficulties and the demographic realities facing residents [in rural areas], video conferencing provides the best method of improving access to justice since the invention of the telephone.” Link Honorable Gary L. Day (District Judge, Sixteenth Judicial District, Montana)@DaveMichels
  29. 29. American Well• Get interactive medical advice from a doctor (not a website) from home• Follow-ups• Third World/Haiti• Not a replacement• Being Deployed by United Healthcare and Aetna@DaveMichels
  30. 30. Healthspot Kiosk@DaveMichels
  31. 31. Banking – PTM: Personal Teller Machines• Defense Bank in Australia established a video call centre at its Melbourne head office, to service customers in their homes• Remote staff handle account openings and loans. Teller in a call center can operate the machine remotely• Expanding its Partnership: In January 2013 NCR bought uGenius Technology "For one thing, were seeing such incredible demand from our customers in North America…The other part where we see the timing is right is internationally, where there is a lot of market interest " Brian Bailey, VP and GM of Branch@DaveMichels Transformation at NCR
  32. 32. Banking – PTM: Personal TellerMachines• Defense Bank in Australia established a video call centre at its Melbourne head office, to service customers in their homes.• Most Coastal Federal Credit Union branches in North Carolina have no tellers. Remote staff handle account openings and loans. Teller in a call center can operate the machine remotely.• Expanding its Partnership: In January 2013 NCR bought uGenius Technology "For one thing, were seeing such incredible demand from our customers in North America…The other part where we see the timing is right is internationally, where there is a lot of market interest " Brian Bailey, VP and GM of Branch@DaveMichels Transformation at NCR
  33. 33. WebRTC: Game Changer?• What if every desktop web browser becomes a rich client? • Voice • Video • IM • Desktop Sharing• WebRTC is the big democratizer• Free? (Codec, Camera, Audio gear)• Expected to spread • Appliances (TVs) • Mobile Devices@DaveMichels
  34. 34. WebRTC Debate• There is SOME debate over when it changes the game• There is NO DEBATE if it will change the game• WebRTC will create applications and opportunities previously unimagined• Watch this space closely Read: BlogGeek.me@DaveMichels
  35. 35. Innovative Video Companies• VaaS• Chat Roulette• Verbling.com• Nexistant• QuicklyChat• LiveNinja@DaveMichels
  36. 36. Video as a Cloud Service • Direct and obvious proposition • Simplify the process • Seamless Interop as a Service • Scheduling • Firewall • MCU as a Service (MaaS) • Lower Cost • Channel Opportunities@DaveMichels
  37. 37. ChatRoulette.comFive Reasons why Chat Roulette is Addictive – Wired Magazine1. Inner Internet exhibitionist unleashed • Elsewhere there are consequences for uploading antics to the web • Act crazy, remain anonymous2. Next Button3. Throwback to Unpoliced Internet Era • Return to days of IRC, Usenet, old school AOL chat rooms • Unsupervised Shock Value4. Interesting • Talk to [interesting] people you otherwise never would • Intelligent discourse does happen5. It is Fun!@DaveMichels
  38. 38. Verbling.com• Learn foreign languages with a native• Chatroulette meets language learning@DaveMichels
  39. 39. Nexistant• Video Kiosk Reception• One receptionist to many lobbies• Hardware optimized: scanner and printer for Visitor Badge@DaveMichels
  40. 40. QuicklyChat• Push to Talk Video• More like IM• Instead of persistent video connection• Auto Answers – like IM• Less intrusive@DaveMichels
  41. 41. Live NinjaVideo Chat with experts (all in one)• Finding the right person (Search)• Logistics to meet• Payment system• Video chat@DaveMichels
  42. 42. Take Aways• Video Is Growing: Big Video is upon us!• Needs to be Simpler• Think of video as an application/solution, not a technology• Dialing and connecting needs to be simple • The vendors will only solve this via Islands • Opportunity exists!• Tremendous opportunities for solutions that enable simple video that is integrated into applications – that solve problems@DaveMichels
  43. 43. StrategiesAUDIO CONFERENCING PROVIDERS• Leapfrog• Mid Market Cloud Services• Ignore Consumer• SpecializeVIDEO CONFERENCING VARs• Service focus• Wean off hardware margins• Tely will sell more units than Polycom• Integrate – APIs (WebRTC)@DaveMichels
  44. 44. StrategiesVoIP SERVICE PROVIDERS• Integrate video services into the solution• Video phones/clients• iPad clients• Focus on software based solutions• Find the space between consumer/free and Room Systems/PremiumHARDWARE MANUFACTURERS• Eat your young [before someone else does]• Wean off the hardware margins• Think Volume@DaveMichels
  45. 45. The Future of Video is Tomorrow@DaveMichels
  46. 46. Tomorrow is Friday• Fantasy is moving to reality• The Fantasy/Science Fiction view of Video was not bold enough It’s time to take the blindfold off@DaveMichels
  47. 47. Dave Michels@DaveMichelswww.TalkingPointz.com

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