UC Roundup 2013


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This is a portion of the slides from the UCSummit 2013. Strengths and Challenges for each vendor removed (for attendees only).

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UC Roundup 2013

  1. 1. UCSummit 2013UCC Vendor Landscape2013Dave Michels Blair Pleasant
  2. 2. UCSummit 2013Best of Breed vs. Suite?Telephony/Switch*Messaging/Presence/Search **Application& PortalVendorsConference/CollabMobility SPs/Hosted Other(Partial List)AastraADTRANALUAvayaCiscoDigiumININMitelNECShoretelSiemensToshibaZeacomZultysIBM/LotusGoogleMicrosoftUM:AVSTEsnaOracleSAPSalesforceSugarCRMVertical appsWebEx(Cisco)InterwiseLifesizeRadvisionPolycomSonexisOracleVidyoDolbySkypeRIMAppleGoogleMicrosoft8x8ShoreTel SkyMitel AnywareThinking PhoneWest IPNEC nUCaaSAT&TTelstraVerizonAltevaAptelaCypressFonalityRingCentralSimple SignalMany others…AspectSonusAcme PacketDevices andHeadsets:PlantronicsJabraJawboneSennheiserPolycomSnomProfessionalServices/SIs*All are in multiple categories** Most are in multiple categories╝
  3. 3. UCSummit 2013Switch Vendor UC OfferingsVendor Product FeaturesAastra ClearspanMX-One, BlueStarIntegrated Mobility,open standards & re-use of componentsALUEnterpriseOmniTouch UC Suite, MyIC,OpenTouch Conversation,OpenTouch Suite for CloudDynamic enterpriseMultiple multimedia sessionsAvaya Avaya Aura, IP Office, Radvision,Flare experience, ACE, Avaya LiveAvaya Collaborative CloudNew mid-market pushSIP Session ManagementFlare ExperienceCisco Jabber, UCM, UCM Express,WebEx Social, CMBE 3000Video everywhere, Collaboration focus,Intelligence in networkMeshing on-premise & on-demandDigium Switchvox, Switchvox Cloud,AsteriskSwitchvox provides SMB UC in an appliance.Asterisk is open source telephony.Inter Intell Customer Interaction Center, IPA,CaaS Small CenterStandards-based “All in One” platformCaaS hosted offerings╝
  4. 4. UCSummit 2013Switch Vendor UC OfferingsVendor Product FeaturesMitel Mitel Application Suite, MitelAnywhere, MiCloudVirtualization, enterprise cloudFreedom ArchitectureNEC Univerge 3C, UNIVERGE CloudServices nUCaaSVertical focus,Cloud offering - hosted and hybridShoretel ShoreTel Communicator, ShoreTelSky Cloud OfferingAll in one,"Brilliantly Simple", Mobile offerings, cloudSiemensEnterpriseOpenScape BusinessOpenScape Enterprise & Express"Amplify Teams"Cloud services; Multiple PBX integrations;Zeacom Zeacom Communication Center UC + UM + CC + Mobility; SMB focus╝
  5. 5. UCSummit 2013Whats New• Aastra BluStar Client• Aastra BluStar for Conference Room• Internet 2• Increased Focused on ClearSpan╝
  6. 6. UCSummit 2013Whats New• New CEO• Call Center solution• New Cash: $2.1 Billion loan from CreditSuisse and Goldman (Dec)• OpenTouch Suite for Cloud• New VAD relationships (ICON, Arrow,Westcon)╝
  7. 7. UCSummit 2013Whats New• Radvision• Focus on mid-market, IP Office expansion• New cloud strategy aimed at SPs - UCaaS, CCaaS,VaaS• New Managed Service aimed at mid market and contactcenter• Integration of video system with UC system and Aura• New CTO╝
  8. 8. UCSummit 2013Whats New• New Desktop Telepresence endpoint• Jabber for virtual environments; and free Jabber clients• Software-only licensing• WebRTC demo & activity• Telepresence and WebEx together at last╝
  9. 9. UCSummit 2013Whats New• Switchvox Cloud• Very successful with its own phones• Killed Asterisk SCF• Coming soon: better value, more capacity, developertool.╝
  10. 10. UCSummit 2013Whats New• IBM Connections Suite• SmartCloud portfolio• IBM Social Business Enterprise Strategy Accelerator╝
  11. 11. UCSummit 2013Whats New• CaaS Small Center• eCommerce website• Interaction Mobilizer╝
  12. 12. UCSummit 2013Whats New• New robust Lync mobile clients• Lync Room Systems (LRS) and 4 partners• Partners: HP UCaaS service, AT&T╝
  13. 13. UCSummit 2013Whats New• MiCloud – private, hosted, hybrid cloud• Agreement with Sprint• Mitel UC360 endpoint (v2)• VDI with softphone (VMware View)• Vidyo partnership• Hybrid Cloud Solutions Coming╝
  14. 14. UCSummit 2013Whats New• nUCaaS hosted services• Hybrid• Soon: Mobile-like Wi-Fi Phones• New CEO in NEC America╝
  15. 15. UCSummit 2013Whats New• Cloud solution branded ShoreTel Sky• New mobility announcement next week• Conferencing for Apple iOS devices• Moving up-market╝
  16. 16. UCSummit 2013Whats New• New Packaging: OpenScape Enterprise, Business• AmplifyTeams Now – 6 bundles• New Endpoints• OpenScape Enterprise Express for mid-sizedcompanies – all in one solution• Enhanced Mobile capabilities• New marketing push╝
  17. 17. UCSummit 2013Whats New• Enghouse ownership – changing brand eventually• New GUI?• Lync Integration• Focusing on CCTR, not UC╝
  18. 18. UCSummit 2013Overall Trends• Cloud• Video• Mobility• New Endpoints• Feature DifferencesNarrowing• Simpler Bundling• Simpler themes• UC = voice,presence, video, andmobile