1. CHISEFU CHISAMA I
C/O MR JOHN CHISEFU
KITWE TEACHERS TRAINING COLLEDGE
P.O Box 22596, Kitwe
Email:chisefuchisama@gmail.com
Contact: +260 977 313 208
PERSONAL INFORMATION
NAME: CHISAMA CHISEFU
SEX: FEMALE
MARITAL STATUS: SINGLE
LAUGUAGES: ENGLISH, BEMBA, NJANJA
NRC: 448095/67/1
D.O.B: 18th
OCTOBER, 1991
EMPLOYMENT BACKGROUND
BARCLAYS BANK ZAMBIA,
Currently
Position: Merchant Executive, Retail banking (INTERN)
Duties
 Manage customer relationship with the bank by ensuring they are well informed and see to it
that there desired service and products have been meet.
 Manage customer’s involvement with the new and old products..
 Advertising and selling new products to customers via telesales.
 Maintaining a positive and informative relationship between the bank and advice customers
 Manage customer’s retention processes.
 Data entry, developing new concepts to enhance customer satisfaction.
LAFARGE ZAMBIA, (NDOLA PLANT). 2015
Position: Plant Manager’s Assistant/ Administrative Assistant
Duties:-
 To provide service and back up of office facility to staff.
 To schedule Plant Manager’s important meeting and take minutes.
 To provide customer and visitor’s hospitality
To facilitate travel schedules accommodation and transportations.
 To orient and train new staff members.
 To prepare important document and submit monthly reports and returns.
 Any other duties assigned by human resource manager.

2. FRONTIER DEVELOPMENT ASSOCIATES, 2014 - 2015,
Position: Intern in the Agro business department
Duties:
 Compilation of technical reports
 Caring out other duties assigned by the agribusiness’ analyst or CEO
 Participate in project development actives, industry analysis, market analysis
 Develop concept papers for new projects
 Any other duties assigned by management.
SILK CAFÉ AND RESTURANT 2014
Position MANAGER
Duties
 Assigned jobs and tasks as well as provided leadership and evaluated performance of the
staff.
 Adhere to company standards and services levels in order to increase sales, minimise costs,
including food, beverage, supply, utility, and labour costs.
 Planned and scheduled work and cash control, marketing and customer service. Responsible
for carrying out all administrative and financial duties.
 Maintaining professional image including cleanliness, proper uniforms and appearance
standards.
 Responsible for security of employees and clients as well as company assets.
 Employing, training and mentoring employees..
 To supervise the smooth operations in the company.
 Manage company accounts and banking procedures as well as budget drafting.
ACADEMIC QUQLIFICATION
1997 – 2003: KITWE PRIMARY SCHOOL- Grade 7 school certificate
2004 – 2005: MINDOLO SECOUNDRY SCHOOL- grade 9 school certificate
2006 – 2008: NJASE GIRLS SECOUNDRY SCHOOL – GCE Certificate.
2010- 2014 UNIVERSITY OF ZAMBIA - Bachelor of Arts degree with a major in public
administration and minor in development studies.
EXTRACURRICULAR ACTIVITIES. : Reading, cooking ,singing and dancing
KEY SKILLS
 Able to work under minimal supervision
 Able to work under pressure
 Able to handle multiple assignments and meet deadlines
 Very good inter personal skills
 Able to relate to diverse individuals and groups across social and cultural
boundaries.am an excellent team worker.
 Excellent communication and presentation skills
 Able to adapt successfully to changing situations and environments.

3. STREGTHS: Integrity, honesty, excellent listening skills, motivational and participatory, confidential
and good negotiating ability and want to report my work.
INFORMATION TECHNOLOGY SKILL
 Proficient knowledge of the internet usage.
 Advanced usage of Microsoft word, power point, excel and outlook
(Microsoft office).
 Ability to master and learn new systems such as data bases management
systems.
 Computer connectivity over WIFI and router.
PROJECTS UNDERTAKEN
 2nd
year (2012) Social statistics– The effectiveness of motivation of
employees and how it affects attitude towards work. The extent at which a
work environment can affects the motivation and attitude of employees
towards work.
 4th
year (2013-2014) public policy analysis – The effectiveness of the
national youth policy in combating the narcotic drugs and substance abuse
among students in public institution. A case study of the University of
Zambia.
 4th
year (2013-2014) project management, monitoring and evaluation – The
effectiveness of risk management in the production of milk products. A case
study of parmalat Zambia.
·
REFERENCES
Mr Norris Chabala
Customer Relationship Manager,
BARCLAYS BANK,
P.O BOX 31936,
KAFUE HOUSE,CAIRO RD,
LUSAKA.
Office: 260 211 366100
Cell: 260 977 770142
·
Ms Faith Mtambalika
LAFARGE CEMENT,
P.O BOX 71572,
NDOLA.
Office: +260 212 627 263
Cell: +260 979 233 747
Mr. Lawrence SHONGA,
FRONTIER DEVELOPMENT ASSOCIATES,
PLOT No.1 CHIFUMBULE RD,
P.O BOX 320349, WOODLANDS,
LUSAKA.
Office: +260 211 267 885
Mobile: + 260 977 387 936 Email:larry@frontireda.com