1.  SKILLS:
 Can do multi task.
 Can work under pressure.
 Can handle people with different attitudes
 Versatile
WORK EXPERIENCE:
Convergys Philippines
April 2014 – Present
Sales and Service Representative 2
Eton Quezon Ave.
Job Description:
 answer calls and respond to emails
 handle customer Billing and Sales inquiries
 research required information using available resources
 manage and resolve customer complaints
 provide customers with product and service information
 enter new customer information into system
 update existing customer information
 process orders, forms and applications
 identify and escalate priority issues
 route calls to appropriate resource
 follow up customer calls where necessary
 document all call information according to standard operating procedures
CLARK S. JIMENEZ
615 J M Basa St. Libid Binangonan Rizal
Contact #: 09369270138
E mail Add: jimenez.clark@outlook.com

2. TELEPERFORMANCE PHILS.
April 2013 – March 2014
Technical Support/Customer Account Executive
Alphaland Southgate Tower Mall Magallanes Makati.
Job Description:
 answer calls and respond to emails
 handle customer Technical inquiries and issues
 research required information using available resources
 manage and resolve customer complaints
 provide customers with product and service information
 enter new customer information into system
 update existing customer information
 process orders, forms and applications
 identify and escalate priority issues
 route calls to appropriate resource
 follow up customer calls where necessary
 document all call information according to standard operating procedures
TELETECH
March 2011 – May 2012
Customer Service / Telstra Busines
Lvl.2 Robinson’s Mall, Brgy. Tagapo
Sta. Rosa, Laguna
TELETECH
Jan. 2011 - March 2011
Technical Support/ Bigpond
Lvl.2 Robinson’s Mall, Brgy. Tagapo
Sta. Rosa, Laguna
Job Description:
 answer calls and respond to emails
 handle customer Billing inquiries
 research required information using available
resources
 manage and resolve customer complaints
 provide customers with product and service
information
 enter new customer information into system
 process orders, forms and applications
 identify and escalate priority issues
 route calls to appropriate resource

3. EDUCATIONAL BACKGROUND:
2005 – 2010 Lyceum of the Philippines University
B.S – Business Administration Major in Management
2002 – 2005 Sacred Heart Academy of La Loma, Q.C
SecondaryYears
1995 – 2002 La Consolacion College, Biñan, Laguna
Primary Years
SEMINARS AND TRAININGS:
March 2010 Employment Readiness
Lyceum Of The Philippines University
December – March Student Marketing Assistant
(2009-2010)
 Attend to inquiries on admissions information, walk – in Telephone applicants.
 Assisting field Marketing team to schoolto schoolcampaign.
 Do the Telemarketing.
 Perform other related duties as may be directed by the
Communication and Public Affairs Director.
PERSONALDATA:
BIRTHDATE October4, 1988
AGE 26 years old
CIVIL STATUS Single
RELIGION Roman Catholic
CITIZENSHIP Filipino

4. CHARACTER REFERENCES:
Angelo De Asis
Trainer
Teleperformance Phils.
09275408245
Mae Cristel G. Padua
Communication Skills Trainer
Teleperformance Phils.
09172747597