1. JEAN-MARIE J AUGUSTIN
755 Ocean Avenue Apt 4- O ♦ Brooklyn, New York, 11226 ♦ (917) 995-2637 ♦ aujemaster@gmail.com
PROFESSIONAL PROFILE
Bachelor of Science in Business Management with high sense of corporate commitment, skills to design, manage and
execute all the processes related to the entity: Personnelmanagement, case studies, measurement of organizational
climate, conflict management, intra-industry relations, knowledge in prevention and safety.
Organized, methodical, with management skills, proactive and resourceful, able to evaluate and interpret information
leading to continuous improvement, with knack for reporting results and training to learn the skills of thinking and acting
with high degree of responsibility and professional ethics.
KEYCOMPETENCIES
Direction and Development of team work
Training and Leadership in internal improvement programs
Perseverance in the achievement of objectives and goals
Organizational Development
Fast learning ability
EDUCATION
Universidad Catolica Santo Domingo, Santo Domingo, Dominican Republic
Facultad de Ciencias Admistrativas
Bachelor ofScience in Business Management, July 2012.
WORK EXPERIENCE
Elecnor SA, Haiti, Project Manager Port - au – Prince, Haiti
6/2012-6/2013
 Verifying complete supply chain for company on all level.
 Closely working with administrative staff on company policies.
 Planning of local and foreign technicians re-location and accommodation.
 Negotiating with local government on ways to have all level clearance for custom, city hall, fire Department,
police, and state requirements for good projects execution.
 Reviewing pricing options on locally needed goods.
 Reporting to head director on progress of already signed contracts and new future business opportunities.
 Negotiating on a daily basis with local government officials and executives of small business owners to determine
how finance new humanitarian health projects that benefits their communities.
 Reviewing on a monthly basis 10+ projects from local communities by analyzing financial statement, and work
with credit committee to propose new ways to finance the projects.
 Presenting periodically my findings from communities’ research to upper managers to determine most urgent
projects to be executed.

2. JEAN-MARIE J AUGUSTIN
755 Ocean Avenue Apt 4- O ♦ Brooklyn, New York, 11226 ♦ (917) 995-2637 ♦ aujemaster@gmail.com

Verizon International, Project Manager Santo Domingo, Dominican Republic
7/2005-6/2007
 Supervised a group of 16 service representatives.
 The project management field of responsibility and decision authority focuses comprehensively on plan, build,
deliver and run, status & budget tracking responsibility.
 Project Management interface between the business, IT, the other Finance Systems Group groups, stakeholders
within International finance, and stakeholders of the reporting systems.
 Flexible and collaborative work approach to solve complex problems and to develop customer-specific solutions.
 Compliance to Verizon-wide policies and procedures or direct impact on the re-design of existing policies and
procedures.
 Compliance with: schedule, company local and international policies, local employment laws.
 Side by side coaching with representatives for ongoing learning and skills development improvement.
 Call monitoring to ensure contracted service level and quality accuracy.
 Hourly and daily basis reporting to upper management.
 Maintaining open policy for any reporting issues within the team.
 Reporting/adjusting hours for payroll purposes.
Convergys Time Warner Cable, Csr/Tech sup. Santo Domingo, Dominican Republic
7/2008-1/2011
 Inbound call center for US based company Time Warner Cable OHIO/ PA/KY divisions (North-east,Mid, South-
west Ohio, part of PA ,KY)
 Call handling for the mentioned divisions for technical assistance, customer service, billing, payment processing,
and service call scheduling, service call complaint reporting.
 Billing details to customer understandings accuracy and assimilation, account adjustment if necessary.
 Promotional premium package offering (up sale).
 Service appointment time confirmation.

3. JEAN-MARIE J AUGUSTIN
755 Ocean Avenue Apt 4- O ♦ Brooklyn, New York, 11226 ♦ (917) 995-2637 ♦ aujemaster@gmail.com
Alorica Samsung Electronics, Csr/Tech sup. II Santo Domingo, Dominican Republic
7/2011-12/2012
 Inbound call center for Canada based company Samsung Electronics Canada (SECA)
 Call handling for technical assistance, troubleshooting, customer service, service call scheduling, service call
complaint reporting, for the WT/IT product lines, phones, tablets, televisions, etc.
 Sending/answering e-mails about service calls for home appliances, making issues get resolved on time.
 Contacting contracted certified service providers to ensure the reported issues got fixed in a timely fashion, or to
get a confirmed time frame ET.
 Sending parts and appliances replacements request, and follow up to make is being processed accordingly.
 Sending e-mails tracking the service calls, opening new ones, closing old ones, by closely working with service
contractors on a daily basis.
References
Upon Request